Customer service was very poor. The staff member at my service was not welcoming at all and had a foul mouth. Very unprofessional!GEORGE M.
Customer Reviews for U-Haul Moving & Storage of Spanaway
Tacoma, WA 98444
(By Golf Course Limited Parking)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This truck - DC3302T, needs some mechanical attention. The steering is real loose. It is difficult to keep it steering straight.dale T.
The staff member I was dealing with was very helpful and she showed me everything and helped me she went above and beyond to help me thank you so much. I would recommend the U-Haul place to everybody that needs to have a place to store there stuff and to turn in or use there equipment .thank you so very much for making this a lot easier and stress free as it was stress for me to do .jannet m. | First Impressions
used this location before is why I went back. always a good experience here with them and will use again....richard B.
The staff were super cool. We were able to pick up on thanksgiving day. They were friendly and helpful. Took the time to help us back up to the trailer and made sure all the lights worked properly.Jared L.
Customer did not leave a comment.JAMES K.
Because I was billed continually after I gave notice of my move.then more charges were added on. Even after I informed them that I had moved because I lost my job and had no income to pay anymore than the last month I paid.james d. | Overall Experience
Customer did not leave a comment.Michael T.
Customer did not leave a comment.branden v. | Overall Experience
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Sarah D.
Customer did not leave a comment.robin n. | First Impressions
My reservation was for a first floor and my unit is on the second floor, so I wasn't pleased with that, everything else was fine.huck F. | First Impressions
Customer did not leave a comment.Douglas H.
Customer did not leave a comment.Staci J.
N/A everything was great...Carlos C.
Customer did not leave a comment.Michael L. | First Impressions
Appeared several employees moving in and out if the building, but without purpose. Took inordinate amount of time to receive receipt, but staff were friendly.Sheila C.
YOUR PEOPLE WERE VERY NICE.Shoni R.
Learn clear communication and be precise with pick upJosh H.
Fast and friendly!JOHN B.
Customer did not leave a comment.jim C.
The staff were very attentive to all my needs.CALVIN L. | First Impressions
Very expensivecoray H.
Friendly and open staff. She made me feel at ease even though I suck at backing up a trailer.DAVID H.
Inside of truck was not the cleanest!Debra S.
I reserved a truck at self storage in Tehaleh but when I went there, she told me I had a reservation for Tacoma. So I had to drive over an hour out of my way to pick up a truck. The truck the very nice lady in Tacoma gave me had huge holes in the roof but we're not visible when the back sliding door was open so all of my belongings got ruined. The lady at the counter 10/10 stars. Uhaul negative 100/10 stars.Lindsey O.
Vehicle was clean and filled to 3/4 of a tank.The brake warning light was on when we picked up the vehicle but the mechanic could not shut it off due to a lack of tools and time.The light did not cause a problem during our trip but still needs fixing.Also should have been equipped with cruise control and tilt steering to make driving 120 miles less stressfull.stephen L.
I was told if I needed to keep the rental another day to just call them and let them know. The day I was to return it I called to say I needed it for one more day. I was informed that wasn't possible as they had rented it out already. I explained that I was told when I picked it up that if necessary I could keep it an additional day. I was told no I had to return it. It was loaded so i had to unload it before I could return it. The customer service person was very rude to me. The rep who helped me the day before was extremely helpful and accommodating. There wasn't anyone there waiting for the truck. I wasted so much time loading and then unloading again and then having to search elsewhere for another one. Wasted half the day doing this.Bobbie C.
Truck was covered with dog hair inside and smelt. Windows were filthy. Truck was running when I picked it up , checked oil next morning and had to add a quart.Gordon C.
Everything was good, it's just that make sure the compartments are fully clean and there aren't any tire pressure lights on.Andrew K.
Keep the employees they are awesome! From the front desk to the people who helped me download trailer, they were all very friendly and super helpful.James W.
Everybody was very helpful and easy to talk to.The Uhaul team at this location took the stress out our moving adventure.Thank you to the Spanaway team!stephen l. | Overall Experience
Excellent service, staff made me laugh. Seamless experience and they helped me find the correct packing tape lolSophia S.
Everything is perfect but you guys should make sure before reservations that u have availabilityMohammad S.
Customer did not leave a comment.Rob L.
Customer did not leave a comment.laura H.
Ahjanae was wonderful in helping get things smooth. Great job Ahjanae.Shankar S.
Those guys are very helpfulGABRIEL N.
Best customer service I have had in several years!!! All the staff made you feel like a friend!!! They seriously went out of there way for me!!! People that work here should get major respect for being so nice and friendly!!! I honestly do NOT see friendly customer oriented humble people like this very often!!! I appreciate and respect the people at this uhaul facility!!! I would recommend you amazing people any day!!!shawn p. | First Impressions
Friendly and clean and convenient. ThanksMary D. | First Impressions
Because U-haul charged me per invoice, took the money out of my account and then took another payment out of my account on 10.25.22. They did not include any invoice or explanation on the additional payment. I will be pursuing this additional payment later today. I have all documentation and receipts from U-haul and the gas station where I purchased the gas per agreement. Thank you.Paul Y.
Customer did not leave a comment.chistina H. | First Impressions
Cold need heat when waiting inside. Winter is here turn off the A/C. Your staff look like popsicle sticks. I would hate to be working there and freezing to death for the whole shift, but other than that a great service.Lisa C. | First Impressions
The customer service was super friendly and helpful! They helped secure my dolly for me without asking too!Ondrea B. | Overall Experience
Customer did not leave a comment.TIMOTHY T.
Customer did not leave a comment.Phillip B.
When I first walked in the younger lady was quite rude when I said "Hey! I have a reservation for a unit..." She just said hi... and turned to the other worker (who was actually very nice) and asked her if there was a reservation. I eventually got my unit, paying 99.95 a month is also quite ridiculous for such a tiny unit.Julian H. | First Impressions
Donnesha, and Shane were a huge help and amazingCameron C.
Customer did not leave a comment.Ferna P.
There was nowhere to drop off the key, after hours. That has caused me to have to get up early in the morning to drop a key off. Very inconvenient, and unnecessary! I will definitely think twice before using this site aagain!Jesse R.
Customer did not leave a comment.Frederick M.
The customer service during the pick up was just ok. The pick up vehicle app also did not allow pictures to be taken. When I back into check with the employee then it was not added. Also what is there no military discount? The company was founded by a military member. Also the vehicle was not full of gas.James S.
Truck damage not marked by X's, dirty outside, windshield wipers useless. Why is the customer responsible for marking damage of vehicle? A simple wash of vehicle 1 time a week would be good. 1.39 a mile during the week is a joke... Gas is $5.50 a gallon... Come on uhual. Your rigs are not fuel efficient.Christopher H.
Customer did not leave a comment.BURDETT W.
The APP was Horrible, it took forever to load after entering each answer. Next time I'll go inside or sign in via web browser.Jamie D.
This site is doing the best it can. They are super friendly and helpful.Davida B.
It's a good thing I didn't actually need the furniture dolly I reserved... What good is a reservation if the equipment isn't there when I pick it up?Jim P.
Customer did not leave a comment.Thomas D. | First Impressions
Seriously argued with me over the gas line from start to finish. And then wanted to charge me $20 for maybe at the most a gallon of gas..there really wasn't that much differenceLori D.
Installed wiring incorrectlyNeal E.
Customer did not leave a comment.Kelly C.
You guys need to keep fix the breaks it was hard to stop. The wheel is not safe to drive. Need better maintenance on your U-Haul but the charges is so high for one day use.Mealelei F.
Customer did not leave a comment.tausilia M.
Service clerk when I picked up the trailer was super helpful and friendly. The service clerk when I dropped it off was as helpful and friendly. Great people! Thanks!TOBY K.
The lady in the office was very nice and helpful!!julie l. | First Impressions
Two hours before the store closed, the associates were able to set me up with a pickup quickly. I got what I needed done and brought the truck back with time to spare.wayne P.
It's the staff that makes or breaks a business. The staff at this location were great. Above and beyond customer service and that's coming from a person that's hard to please. I was greeted, service was prompt and the staff were very friendly and had smiles which is rare now dayschocolate J.
Customer did not leave a comment.cherise s. | First Impressions
Every thing went great for me from getting the trailer i needed pick up on time and no problems at all for a really nice round trip no cargo problems nothing broke and return went very smooth and the staff was just great got me in and out very smooth and no problems great job UHALJoe M.
I had a great experience, everything was explained clearly and the staff was friendly and acknowledged who ever was waiting in linemary a. | First Impressions
Jenny S. the GM went above and beyond to accommodate my rental needs. We even had a good laugh together. For how busy and hectic it can get at the store, the staff remains friendly and accommodating.James S. | First Impressions
Nothing, customer service was outstanding, your associate Ahjanae Briscoe was professional friendly overall an excellent experience. Thank youCarlos D.
Counter person was very helpful and knew her profession very well.It was easy and close to our house.She made our moving stress melt away!Thank you Spanaway!stephen l. | First Impressions
Unfortunately, I experienced a bit of racism at the front desk. I handled it in a respectful way.David H.
Great customer service super friendly and helpfulRobert G.
Customer did not leave a comment.Douglas N.
My experience was fantastic! I've used this location several times over the last 15 years and my service has always been good. Shout out to Dylan and Donisha! These two were awesome; professional, quick, thoughtful, caring, funny and thorough. I could honestly go on & on. Very pleasant experience from start to finish. Anne LesterAnne L.
Customer did not leave a comment.david F.
Customer did not leave a comment.Pearlene H.
Customer did not leave a comment.Justine S. | Overall Experience
Excellent professional service thank you so much for everythingAlan B.
Equipment had old wiper blades that were not safe for the rain we had today. Basic maintenance like check tires, which were either bad or needed balancing or rotation .vibrated and got the wah wah noise below 30mph. Otherwise rental was ok.Christopher H.
Staff was awesome, helpful, knowledgeable and polite. You should give them a raise.khalaed E.
Customer did not leave a comment.JEANNETTE B.
Customer did not leave a comment.Darrick J.
Steering wheel could use some adjustments? Difficulty maintaining a straight lineLAMONT V.
The service seemed substantially different from the last time I visited this location. I used to go out of my way to come here because the people were so kind and helpful; however, this time around, I was made uncomfortable and the woman who "helped" me at pick-up made me feel like an inconvenience. She literally seemed to be in agony every time she had to ask me each question for making my rental. Funny thing is I registered online to make everyone's life easier, but then this happened. During the return of my rental, I encountered a different customer service woman and the interaction was better but again it seemed as if the customers were not a priority. Several customers and I waited in the lobby for 15 minutes before being assisted. One of us called to the back where we heard chatter between the mechanics and the woman who ended up being the front-counter person on duty. She heard our call, but barely ackowledged us nor communicated how much longer we'd be standing there. To say the least, moving is already stressful and expensive. As DIY movers, our time matters and the customer service matters to us. This isn't a quick stop at the gas station. It was discouraging and, honestly, uncomfortable to give my information and hundreds of dollars to people who seemed to not even want me there in the first place.Tracey G.
When returning the vehicle, Jennifer was friendly and professional, I was in and out quickly. Good job.David K.
Have a step in the checking process that exempts a customer from having to spend 30 minutes to annotate every bump nick and explain how each panel of the outside of van is dirty with layers of scuff marks on the inside of the back.Matthew K.
Saturday was extremely busy and the manager apparently doesn't work the weekends, except if the store was overrun. It was and the manager decided NOT to come in. However, the one person attending the store was amazing. This stores manager needs some additional training to have a healthier understanding of customer service.Fredrick W.
Friendly staff.Corey W.
I was helped beyond expectations by the attendant. I would highly recommend this location. I have used it many times and it is always great.Christopher F.
Customer did not leave a comment.AUBREY C. | Overall Experience
Customer did not leave a comment.tarus n. | Overall Experience
Customer did not leave a comment.Lyndi R.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Jon A.
Keep up the good work!Douglas N.
Customer did not leave a comment.Gloria C.
Absolutely nice storage room. Thank you.....JOHN K. | First Impressions
Customer did not leave a comment.Santiago V.
Customer did not leave a comment.Annie G.
Customer did not leave a comment.Illeane T.
You need to check identification of the people renting your equipment as you allowed some random person that somehow stole my husbands and mine information to rent a vehicle from you.curtysia M.
Customer did not leave a comment.KORACE B.
I really can not think of any improvements needed. The staff was kind knowledgeable and very helpful and answered all questions I had. Great customer experience. Thank youzinnie F.
Customer did not leave a comment.Vincent C.
Have installers who are trained to do the job right. My wiring harness was simply laid across the rear axle and shorted out. The ground screw was screwed straight through my rear quarter panel. They forgot to include the ball for the hitch and I had to drive 30 minutes back to the facility where I picked it up without any apology. Very poor work and service.Daniel W.
Staff is incompetent and has zero respects for customers. They have no basic understanding of customer service.Joshua B.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.april e. | Overall Experience
Customer did not leave a comment.Marcia B. | Overall Experience
service was great the person who help me to hook the trailer was very nice person totally recommend this locationEdgar E.
When we reversed this vehicle (online), we were told that if we needed it longer, we could just extend the rental (we were renting the unit for a work job) On Saturday they called and were very very rude about getting the truck back NOW and not willing at all to extend it.Steven C.
Customer did not leave a comment.Greg B.
Not change the location on someone as well as change the duration of the rental WITHOUT telling me. I got the run around and I'm still owed the $50 guarantee.Joshua J.
Truck was dirty and not doing so good and back door on truck was wide open...ASHLEY W.
Customer did not leave a comment.David P.
Excellent customer service. Efficient and professional throughout the rental process.jose R.
Customer did not leave a comment.TOYLENE D. | Overall Experience
Highlife key return box, give verbal reminder to review app or give a written memo for busy clientANTHONY C.
Associate was very helpful. Thank you!Megan T.
One of the blankets had vomit on it or maybe it was just spaghetti but that was pretty gross. It would have been great for the air conditioner to have worked. I want to mention Paul, and Aaron in Graham. They went above and beyond even though my Toyota RAV4 wasn't compatible with your trailers. At least they tried. Adaysha (sp?) At the spanaway location. She was very nice and helpful.Lisa G.
Customer did not leave a comment.Cecile L.
Its all goodcheryl N.
Customer did not leave a comment.Joseph H.
On the due date for my payment for storage I painted in the morning secured another storage area and went to get a refund for the storage that I had at U-Haul and was told that they could not would not give me a refund it hadn't even been 2 hours since I paid the thing and they wouldn't give me my money back so ended up stealing $250 from me I will never recommend U-Haul to anyone you are thieves.Michael D. | Overall Experience
Customer did not leave a comment.tarus n. | First Impressions
Not secured enough lots of homeless people around. Also hours are not accommodatingkrystlyn t. | Overall Experience
I wish I had access to my storage past 7pm.Anna S. | First Impressions
Very friendly staff, made me smile moving was a lot easier 😊Betty L. | First Impressions
Clean facility and very friendly staff! I enjoyed doing business at this store location!Brian P. | Overall Experience
Customer did not leave a comment.Shayla T. | Overall Experience
Thanks to the mngr and the purple hair guy, you guys are amazing keep up the good work!morica g. | Overall Experience
Staff was friendly and had phenomenal customer service skills, they all deserve a raise. Absolutely amazing.Skye D. | First Impressions
Customer did not leave a comment.LaRhonda L. | Overall Experience
Customer did not leave a comment.Kaytlin M. | Overall Experience
Overall the experience was good. Several times doors were not unlocked so you had to go to the office to have them unlock the big double doors. When you did have to go to the office the lines were slow because there was not enough people working. The staff was ALWAYS friendly and helpful. Which is why I would use that facility again.marcia m. | Overall Experience
Y'all the shi thank you againJoseph J. | Overall Experience
The Clerk was very friendly and helpful. It took me less than 30mins to access my unit and begin transferring my goods into my storage cubicle. I am very satisfied on how Uhual stream lined the paperwork when you reserve your unit online. Be prepared and have all your stuff ready. You should have no issues with service.Alex S. | First Impressions
The unit sizes are false advertisement. The unit I got says for 3 bd home my mother is in a 2 bd apartment and still will not fit everything. They did not disclose that we can enter the unit after office hrs until everything was said and done.Lisa S. | First Impressions
Customer did not leave a comment.Lance J. | First Impressions
Customer did not leave a comment.BRIANA C. | Overall Experience
Excellent customer serviceJohn A. | Overall Experience
Good placeALTAURELL G. | First Impressions
Customer did not leave a comment.Johnny O. | Overall Experience
Customer did not leave a comment.SALVADOR S. | Overall Experience
Customer did not leave a comment.Theresa R. | Overall Experience
I left my storage because I had to break itgary r. | Overall Experience
The young gentleman who helped me get a larger storage room on Thanksgiving was so friendly, funny and helpful. He was overv6 ft tall, but walked into my new room and checked all the walls for nails, even though he had to duck down. U haul is highly recommended by meJACQUELINE C. | Overall Experience
I communicated with them several times over my unit, billing, removal of items, and when the unit would be returned only to be questioned several times and find my access revoked in the middle of a billing period that they tried to authorize a charge for without permission. Currently telling everyone i know NOT to work with this company.ELISHA B. | Overall Experience
Customer did not leave a comment.joshua l. | Overall Experience
Customer did not leave a comment.Anastasia C. | First Impressions
Customer did not leave a comment.John Jay S. | First Impressions
Customer did not leave a comment.ANDREW C. | Overall Experience
it works perfect to store my sister stuffchristine w. | First Impressions
Friendly staff.clara r. | Overall Experience
Customer did not leave a comment.Beverley R. | First Impressions
NAMAKERITA N. | First Impressions
Customer did not leave a comment.Steve R. | Overall Experience
Customer did not leave a comment.James L. | Overall Experience
Customer did not leave a comment.anthony s. | Overall Experience
Customer did not leave a comment.Dickie R. | First Impressions
Service was horrible. A manager should never give quotes/prices to anyone if she is not sure about the prices. I felt lied to, disrespected, and threatened by her Customer Service actions telling me that the price is the price and if I didn’t want it that she could just cancel my contract. No professionalism. No integrity. She also did not apologize for her actions of the prices she offered me or for giving me the wrong price. False advertisement. Defrauding a disable person. Manager states $74.95. At ring up charges $99.95 when she was specifically asked for a space down stairs to accommodate disability. No follow up from other managers to address and fix concerns. Every person you try to get help from is rude or is not willing to go above and beyond to retain customer satisfaction. No follow up from corporate office.eluymae s. | Overall Experience
Your online service leaves much to be desired. It showed no credit for the initial payment that I made. It showed an increase in the amount that was decided upon. So I really don't know what I owe at this point which makes me upset. Since the way I work leaves me with the online service to use this really hinders me being able to use your facility.KATHERINE M. | Overall Experience
Customer did not leave a comment.Calista P. | Overall Experience
.David R. | Overall Experience
I payed and rented on line,a storage unit. I was unable to get into bldg. Not anything but an inconvience all in all.I had to walk back to the office 3 times ,Their were no locks as directed,their are rat traps in the unit itself(gross) and storage room is absolutely filthy. I am quite disturbed and much disappointed.And the hours which were listed were completely the opposite as is posted. You guys Suck!!!!!Carli S. | Online Move In
Customer did not leave a comment.Crystal C. | First Impressions
There was a brand new employee there when I moved my stuff in. It was 3 minutes to 7pm and I had a lot of stuff left to move. He comes up to me and says in a condescending tone “this place closes in 3 minutes, you need to wrap this up.” I told him that I thought the access was 24/7 and he replied that it’s not anymore because people were caught living in their units. I’m upset that he talked to me the way he did and also because this place is advertised as open 24/7. That new employee also paints his nails white and has an ugly haircut.Justin D. | First Impressions
Customer did not leave a comment.steven k. | Overall Experience
I had no issues at this facility. Thunbs up!Sarai F. | Overall Experience
Very nice people. I was surprised my unit was inside though.. on line it said drive up and we had very heavy stuff so almost had to change just due to that, but made it work.Denise W. | Online Move In
Customer did not leave a comment.Tim H. | First Impressions
Great customer service.Betty B. | First Impressions
Reached out but never got any answers or help to resolve the issue I'm having with accessing my new storage unit I paid for thru online move in. Reached out for 2 days, now going on third day. We'll see if I get anywhere?? I need to use my unit asap since I'm time sensitive and have no desired room to hold all belongings. Thought this would be an easy process and would've been helped by now, quite disappointing.Angela M. | Online Move In
Customer did not leave a comment.Jesseluis F. | Overall Experience
Customer did not leave a comment.Lilian B. | First Impressions
Customer did not leave a comment.ALICIA F. | First Impressions
Customer did not leave a comment.Theresa R. | First Impressions
Staff shortage. Lots of customers but not enough helpers.Tera H. | First Impressions
It was a great experience!MICHEAL M. | First Impressions
Customer did not leave a comment.candle k. | First Impressions
Thanks for letting me store my stuff there and rent a truck. Great experience. Thanks for letting me get the bigger unit. That was a great help.Charles A. | Overall Experience
Customer did not leave a comment.marie m. | Overall Experience
There was some debris on the floor and outside the unit in the hall including a broken lock on the floor right outside the unit. There is also a rodent bait station which I guess I should assume Uhaul put that there and I should leave it there. An explanation would be helpful though. It is also a disposable one so I dunno if it's empty and should be thrown out. The Uhaul video explaining that the passcode is for a gate code and a door code. This location doesn't have a gate like in the video. It has two doors and three keypads for passcodes. Which seems weird. I had to try all three to figure out which two I am supposed to put the passcodes in. I also don't know if their is another entrance to the storage since there are so many Uhaul vehicles around the entire building. It is also a rental place so it is very hard to access the storage.Kayleigh B. | Online Move In
I only rate it below average because the worker who helped us lacked good customer service skills.Athena H. | First Impressions
Great staff serviceVirgie D. | Overall Experience
Customer did not leave a comment.David R. | Online Move In
I felt like the storage prices were just getting to expensive!bonnie V. | Overall Experience
Very easy very friendly made my day a lot easierMaryAnn G. | First Impressions
Customer did not leave a comment.