Customer Reviews for U-Haul Moving & Storage of Spanaway

4,540 reviews

15315 Pacific Ave S   Tacoma, WA 98444
(By Golf Course Limited Parking)

(253) 535-1650

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(253) 535-1650

15315 Pacific Ave S
Tacoma, WA 98444
(By Golf Course Limited Parking)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dickie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
4.0

Customer did not leave a comment.

DELAINA L. 
Rating:
5.0

Customer did not leave a comment.

DONALD F. 
Rating:
5.0

Customer did not leave a comment.

ROSA C. 
Rating:
1.0

Service was horrible. A manager should never give quotes/prices to anyone if she is not sure about the prices. I felt lied to, disrespected, and threatened by her Customer Service actions telling me that the price is the price and if I didn’t want it that she could just cancel my contract. No professionalism. No integrity. She also did not apologize for her actions of the prices she offered me or for giving me the wrong price. False advertisement. Defrauding a disable person. Manager states $74.95. At ring up charges $99.95 when she was specifically asked for a space down stairs to accommodate disability. No follow up from other managers to address and fix concerns. Every person you try to get help from is rude or is not willing to go above and beyond to retain customer satisfaction. No follow up from corporate office.

eluymae s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTINE ELISE P. 
Rating:
4.0

Personnel were very helpful with offloading and getting the truck and trailer returned. They were understanding about my complaints on the lack of maintenance with the vehicle when I received it.

Kyle B. 
Rating:
5.0

Very good

JIAN W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

Do not schedule a pick up for the exact same time as the return is due. If the person returning is late it pushes back the pick ups entire schedule . Also if someone has an alert on their account let them know that as they are scheduling and not at pickup. Did not receive scheduled equipment

Julie M. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
Rating:
3.0

Your online service leaves much to be desired. It showed no credit for the initial payment that I made. It showed an increase in the amount that was decided upon. So I really don't know what I owe at this point which makes me upset. Since the way I work leaves me with the online service to use this really hinders me being able to use your facility.

KATHERINE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELVIN K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY JAMES H. 
Rating:
3.0

Customer did not leave a comment.

Calista P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALAFIANI MODPAE W. 
Rating:
3.0

Customer did not leave a comment.

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

VLADIMIR P. 
Rating:
1.0

Rep did not know the gas mileage for U-Hauls charging for gas waited for hour to be seen due to customer issue which had nothing to do with me also bathrooms filthy no toilet paper no hand towels blower not working

Freddie H. 
Rating:
3.0

.

David R.  |  Overall Experience 
Rating:
3.0

Vehicle shook violently while driving, clerk had no empathy and barely listened.

MARTHA D. 
Rating:
2.0

I payed and rented on line,a storage unit. I was unable to get into bldg. Not anything but an inconvience all in all.I had to walk back to the office 3 times ,Their were no locks as directed,their are rat traps in the unit itself(gross) and storage room is absolutely filthy. I am quite disturbed and much disappointed.And the hours which were listed were completely the opposite as is posted. You guys Suck!!!!!

Carli S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROGER L. 
Rating:
4.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

Customer did not leave a comment.

JESSE Q. 
Rating:
4.0

Signs for where to go when dropping off were confusing. Especially when not coming from the direction that the signs were facing

KYLEE D. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
1.0

I was told the 15ft was unavailable which I had reserved over a month in advanced so was then told only the 10 ft would be available and that was sufficient for a 2 bedroom. I got to pick up the truck which it clearly states on signage at the checkout area a 10 ft is meant for studios to 1 bedroom and the truck was unsurprisingly extremely too small. I moved across the state (atleast a 5 hour drive one way) and am now forced to pay to rent a trailer and miss work in order to drive back to Tacoma yo pick up the remainder of my items and drive an additional 5 plus hours back. This has been a difficult process and I do not wish to use your services in the future.

KIMBERLY A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey E. 
Rating:
5.0

Customer Service from Dylan Kirk and the older gentleman were both exceptional. They were able to fix my ball/hitch since it was installed wrong. And we're very friendly during trailer hook-up.

CHUL A. 
Rating:
5.0

My interaction with the Team members was awesome

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

SHERYL L. 
Rating:
5.0

Very professional and friendly!!

KARLTON D. 
Rating:
5.0

Customer did not leave a comment.

DAVID CHARLES D. 
Rating:
5.0

Great service very helpful

PATRICIA B. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN K. 
Rating:
2.0

Was our first experience with the app. The app was to complicated and it was the first time we had to deal with that. And will never go there again because it was a waste of time.

JAMES K. 
Rating:
1.0

The employees were incompetent and had no sense of urgency or customer service. I completed the online “express” check-in process and waited for more than 20 mins to be helped. 2 employees were working in the office. 1 didn't know how to rent equipment to a customer in front of me and the employee literally sat at his computer, doing nothing while he waited for someone else to come from the back. The employee who came from the back seemed to have no issue renting the equipment to the customer. During the time the male employee was sitting there doing literally nothing, I asked if I needed to wait if I had completed the online check in. He and the other employee rudely asked if I had a key number and if not I had to wait. I did not have a key number but when it was my turn, all of the info they needed was already on the system so it seemed that I had done everything I was supposed to do to avoid this time suck. The female employee was operating in slow motion. It was unbelievable.

Miranda H. 
Rating:
4.0

Customer did not leave a comment.

Crystal C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Service was excellent

BELINDA GAY J. 
Rating:
5.0

The new staff is friendly, efficient and a real pleasure to work with Joey, Dylan, and I forgot the females name

BOBBY M. 
Rating:
1.0

There was a brand new employee there when I moved my stuff in. It was 3 minutes to 7pm and I had a lot of stuff left to move. He comes up to me and says in a condescending tone “this place closes in 3 minutes, you need to wrap this up.” I told him that I thought the access was 24/7 and he replied that it’s not anymore because people were caught living in their units. I’m upset that he talked to me the way he did and also because this place is advertised as open 24/7. That new employee also paints his nails white and has an ugly haircut.

Justin D.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff.

THERESA D. 
Rating:
4.0

Staff was very friendly and helpful.

Brian B. 
Rating:
3.0

The truck wasn't clean. We had to clean it ourselves as there was wet coffee spilled in the cup holders and food on the floor.

SARAH B. 
Rating:
5.0

Customer did not leave a comment.

steven k.  |  Overall Experience 
Rating:
1.0

Our reservations were for a van. When we came in at the selected time no van was available. We then had to rent the 10' truck. We were told due to inconvenience we would be charged 99 cents per mile instead of the $1.09. We were absolutely lied to. When we picked up the truck I had to deal with several people trying to explain things at the same time, just confusing in itself. Then the truck had dings on the side that we were almost held responsible for. I have never been told something and then completely lied to. There is no customer service. I will not rent from here in the future due to being told one thing and then being lied to.

DONA E. 
Rating:
4.0

Great service.. thanks for all the hard work

BRYANT W. 
Rating:
5.0

Customer did not leave a comment.

AARON B. 
Rating:
5.0

Customer service was quick and efficient

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Tesha K. 
Rating:
3.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

LOLA F. 
Rating:
5.0

Representative knew exactly what hitch I needed for my car. The price and installation was very reasonable. I highly recommend this organization if you are looking for a hitch for your car or truck.

Jeff K. 
Rating:
5.0

I had no issues at this facility. Thunbs up!

Sarai F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Not charging per mile make it unlimited and put your deals in more of a better bundle

THEODORE JAMES W. 
Rating:
5.0

SO OVERPRICED I CANT BELIEVE I PAID THAT MUCH the check in/checkout process was also way too long but other than that no complaints

Autumn M. 
Rating:
4.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
4.0

Customer did not leave a comment.

ELLIOT L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

BERNICE M. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

Edwin S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

JASON F. 
Rating:
4.0

Offer steps for short customers to get in and out of trucks.

Doris H. 
Rating:
4.0

Customer did not leave a comment.

VYVIAN W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

GANGA SAGAR T. 
Rating:
4.0

After making a reservation in advance I should be able to be told yes or no to availability and location

SUSAN B. 
Rating:
3.0

Hire enough people so it doesn't take 30 minutes of standing in line to rent a truck.

DAVE W. 
Rating:
5.0

Nothing even got my truck earlier so it was super smooth .

MITCHEL C. 
Rating:
4.0

Customer did not leave a comment.

JAMES DAVID P. 
Rating:
3.0

I had problems upload images, maybe this process could be better explained.

DORIS H. 
Rating:
5.0

Customer did not leave a comment.

SERGEY I G. 
Rating:
5.0

Customer did not leave a comment.

Toby K. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Great team there and teamwork. It was as smooth as it gets they really make your business. It would be nothing without them.

Kelly C. 
Rating:
3.0

Customer did not leave a comment.

Gary S. 
Rating:
4.0

Provide addition personnel to handle influx of clients for less wait time when reserving on-line.

JOSHUA W. 
Rating:
5.0

Great guys at the desk!

JULIE E. 
Rating:
4.0

Customer did not leave a comment.

JAMES L. 
Rating:
4.0

Improve you support systems, i.e. computer application. Not enough processing power. Have lost information and extreme sluggishness while trying to use your system.

DON EDWIN W. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL THOMAS G. 
Rating:
5.0

Very nice people. I was surprised my unit was inside though.. on line it said drive up and we had very heavy stuff so almost had to change just due to that, but made it work.

Denise W.  |  Online Move In 
Rating:
4.0

It is a difficult site to access from the north and the internal traffic patterns are confusing.

KIM S. 
Rating:
5.0

Service was outstanding!!! Truck was in good condition. Very happy experience.

CYNTHIA S. 
Rating:
5.0

Every thing was great and I must admit cheaper than I thought it would be. Great new truck I used. Next time I have stuff to move I will be calling you again.

JEFFREY M. 
Rating:
4.0

Customer did not leave a comment.

KIM O. 
Rating:
3.0

offer AAA or military discount. let customers know that you have to have two numbers to rent your equipment. and that you need a cell phone. I do not have a cellphone because they do not work at the house.

GARRY P. 
Rating:
4.0

Be more specific about equipment. For example clearly state if truck has lift gates or ramps.

DON EDWIN W. 
Rating:
5.0

Great customer service!

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ROY G. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY J. 
Rating:
5.0

Customer did not leave a comment.

Tim H.  |  First Impressions 
Rating:
5.0

Excellent service

ALAN B. 
Rating:
4.0

Customer did not leave a comment.

DANIEL DIRK D. 
Rating:
1.0

Well my vehicle was parked overnight in the parking lot it was set on fire and the manager Lindsay said basically I'm on my own she can give me a couple of days to move it and I feel like U-Haul Shelby responsible for the damages seeing that there's no sign saying park at your own risk or any heads up that there's a lot of theft in this area and so waiting on a callback from Andrew the MCP to see what my options are as far as getting this taken care of

AMEREO F. 
Rating:
4.0

Customer did not leave a comment.

Joanna F. 
Rating:
5.0

. I had a blast from beginning to end with the Uhaul. I would not change anything.

KIMBERLY B. 
Rating:
5.0

Customer did not leave a comment.

ANN C. 
Rating:
5.0

Trailer was ready when I arrived. Lady hooked it up and checked the chains and lights and away I went! Brought it back in 2 hours and put it back in the same spot. I unhooked the trailer and lights before the lady got to me. I felt it was the least I could do for her. Very good experience!

RICKEY C. 
Rating:
5.0

Customer did not leave a comment.

JON L. 
Rating:
5.0

Great customer service.

Betty B.  |  First Impressions 
Rating:
1.0

Reached out but never got any answers or help to resolve the issue I'm having with accessing my new storage unit I paid for thru online move in. Reached out for 2 days, now going on third day. We'll see if I get anywhere?? I need to use my unit asap since I'm time sensitive and have no desired room to hold all belongings. Thought this would be an easy process and would've been helped by now, quite disappointing.

Angela M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jesseluis F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lilian B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALICIA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa R.  |  First Impressions 
Rating:
3.0

Staff shortage. Lots of customers but not enough helpers.

Tera H.  |  First Impressions 
Rating:
5.0

It was a great experience!

MICHEAL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

candle k.  |  First Impressions 
Rating:
5.0

Thanks for letting me store my stuff there and rent a truck. Great experience. Thanks for letting me get the bigger unit. That was a great help.

Charles A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marie m.  |  Overall Experience 
Rating:
3.0

There was some debris on the floor and outside the unit in the hall including a broken lock on the floor right outside the unit. There is also a rodent bait station which I guess I should assume Uhaul put that there and I should leave it there. An explanation would be helpful though. It is also a disposable one so I dunno if it's empty and should be thrown out. The Uhaul video explaining that the passcode is for a gate code and a door code. This location doesn't have a gate like in the video. It has two doors and three keypads for passcodes. Which seems weird. I had to try all three to figure out which two I am supposed to put the passcodes in. I also don't know if their is another entrance to the storage since there are so many Uhaul vehicles around the entire building. It is also a rental place so it is very hard to access the storage.

Kayleigh B.  |  Online Move In 
Rating:
2.0

I only rate it below average because the worker who helped us lacked good customer service skills.

Athena H.  |  First Impressions 
Rating:
4.0

Great staff service

Virgie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Online Move In 
Rating:
3.0

I felt like the storage prices were just getting to expensive!

bonnie V.  |  Overall Experience 
Rating:
5.0

Very easy very friendly made my day a lot easier

MaryAnn G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joel V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aren L.  |  Overall Experience 
Rating:
5.0

From move to storage it has been a wonderful experience. The free month of storage was given with no strings attached. Everyone was very helpful and accommodating. Samantha did my final move out inspection /closing of my account and made it so quick and easy. No wait , no hassle. Just friendly and professional service. I’ll definitely be back for my moving and storage needs!!!

Thi W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guy M.  |  Online Move In 
Rating:
4.0

The two people on location we helpful and accommodating.

Jaymie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTOR Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Johnny O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA K.  |  First Impressions 
Rating:
4.0

When I was there the light would always go out on me then I would have to walk down the hall to get it to turn back on. There was one day it shut off 5 times on me and it was like every 10 minutes when it did that.

Sherri H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dale r.  |  First Impressions 
Rating:
1.0

It not safe upstair and updown metal and it time for new place and on 72nd yakima it great nice indoors

Deborah K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlos p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kennith W.  |  First Impressions 
Rating:
5.0

Everyone was very friendly and helpful.

Anthony S.  |  First Impressions 
Rating:
4.0

The person who helped me was very nice and explained everything to me very well.

TARA S.  |  First Impressions 
Rating:
5.0

Great service

victor j.  |  First Impressions 
Rating:
4.0

As many times as I've used this facility I've never had a problem. Good customer service.

Vicki W.  |  First Impressions 
Rating:
5.0

The person that helped us was amazing and so helpful it's to bad he will be leaving that store location to go to another. Good luck on you next adventure.

ANN B.  |  First Impressions 
Rating:
5.0

“CJ” was extremely helpful and patient with me when I was choosing which unit I needed. I was also able to easily reserve a truck for the date that I needed.

SANDRA R.  |  First Impressions 
No reviews have been submitted for this location.

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