U-Haul Moving & Storage of Spanaway

Rating:

3.0

Make the mirrors not as breakable and have staff more knowledgeable on procedures

Rating:

5.0

Your people were so nice, quick and helpful. I'm very pleased.

Rating:

5.0

I submitted a reservation at CG's Come n Go automotive for the same truck, but ended up waiting at the location for around 20 minutes before having to bail due to time crunch. They did not answer their phone nor looked like they were open when my reservation was requested.

Rating:

4.0

The two people on location we helpful and accommodating.

Rating:

5.0

The uhaul sent the pick up location closer to our address. But your service was great.

Rating:

4.0

The facility seemed to have everything one would need for moving. The inside of the windows were quite dirty. The overall truck maintenance seemed to be fine. I was Not given (email or text) any photos of truck to show any previous damage. I was told that none had been taken and not to worry about it. I had to walk back and forth between the truck and the office several times to get this "cleared up". I don't understand why the roll of plastic wrap I decided to get couldn't just be added to the original online rental agreement. I was not informed of the route to take to return the vehicle. There is signage by the road which can be seen fairly easily if heading north to facility,but Not when coming in from the south. I asked the lady who was checking me out after returning the vehicle about owing more for the extra milage . She said I didn't owe any. In reality she had already added it to the final invoice. This was fine ,but that is what she should of told was done. There was also some confusion caused by the mask wearing ,muffled speech, plexiglass barriers and not talking loud enough. Overall I would rate your people at a 6 out of 10. They seemed to know their stuff but not how to transfer that knowledge to the customer. It seemed hard for them to get off their computer and help someone if it wasn't absolutely necessary. I've dealt with this same facility many years ago and found them much more personable back then. For these reasons, I neither recommend or not recommend this facility. I would simply explain my experience if asked. The move itself went fine and your equipment performed as expected.

Rating:

2.0

not enough room. signs are not clear upon arrival and requires turning around on a busy street to access the turn-in section.

Rating:

4.0

Pick location changed day prior. No big deal but my pre-pay of boxes did NOT move to the new location. Its $8, not a large sum of money. But i had to pay again because you made me pre-pay for my boxes upon booking the rental.

Rating:

3.0

Make sure ALL fees and COSTS are discussed up front....

Rating:

5.0

AWESOME 👏

Rating:

5.0

I was very impressed with every employee

Rating:

5.0

Associate was very friendly and helpful

Rating:

5.0

They were very polite and quick. It was obvious they work hard to maintain the place.

Rating:

2.0

Representative was not helpful. I wasn't given any idea of how the vehicle operated. When I got in, I couldn't even see over the hood of the truck! Couldn't adjust the outside mirrors by myself! The $19.99 a proposed price per day is a farce. You should come up with an all inclusive up to a certain amount of miles per 24 hour period. I had the truck p/u truck from 9:30-5:30, put 60 miles on it, $10 in gas AND paid $68 plus change. Of course had I not re-filled the gas as specified by the terms, I would have been obligated to pay 4.20 per gallon PLUS a $30 fee! When employees are not very helpful, not very busy, don't come out at check in ( Like the sign said: "Stay in your vehicle for check in of equipment. ") Another person pulled in, went in and checked out before I followed up. I was just disappointed with my overall experience. WON'T rent from U-Haul again...

Rating:

1.0

Rental was for Saturday they called me and said wires were damaged and couldn't find me a different trailer found one at Lakewood myself and paid double because it was now rented on Sunday .Staff was very rude at spanaway when I returned on Monday morning and accused me of damaging the trailer. Inside staff continued to treat me poorly until they found my contract in the system . I will never go there again and will likely tell many people to stay away. Lakewood staff was great and treats their customers well. Spanaway staff needs customer service training. I am a plant manager at a local aerospace company and I would never tolerate treatment like this to customers and this needs to be addressed

Rating:

5.0

The staff at the 153rd & Pacific Ave, Tacoma location go above and beyond for the customers. The staff are absolutely the friendliest, always positive and helpful!

Rating:

5.0

Great customer service will definitely be back much better than other rental sites. Aloha

Rating:

1.0

This location has messed up every rental I have gotten. They are awful. They rented me unsafe equipment for the vehicle I had and caused the engine in my vehicle to blow, they have lost or claim to not gotten reservations I have made. Today they charged me for an extra day on a 24 hours trailer rental that I had for 5hours and 52min. They are rude and very unprofessional. I will not go back to this location and I don't recommend it for anyone else.

Rating:

5.0

Great customer service! Truck handled, loaded, just like my F250. I had a 26' truck pulling a car hauler and it handled excellent. Will use again.

Rating:

5.0

Everything turned out very good, and the staff were great. It is sometimes difficult getting through on the phone to talk to someone though.

Rating:

5.0

Good customer service and helpful information.

Rating:

5.0

Everyone was very helpful and courteous, they will take care of you when you come in.

Rating:

2.0

The truck was gross and dirty inside and everything was sticky

Rating:

5.0

Satisfied overall

Rating:

5.0

All of the staff @ U Haul Moving & Storage of Spanaway, Washington were incredibly helpful & kind. I had rented a 17 ft moving van, when I got to the lot to pick it up, I realized that it was too big for me to drive it. I immediately went back to the staff member & explained my situation & they were able to ditch my rental van to a 10 ft. I highly recommend this particular store for your moving needs. Thank you to all who helped make things go smoothly.

Rating:

2.0

The morning crew that was present for the initial picking up of the trailer were very rude. First upon entering I was asked to put on a mask, which was expected. However, after informing them that I could not, one employee sarcastically remarked, "Oh! Great." Furthermore this employee was just putting his mask on when I entered the building and it had holes in it. Then when we were trying to hook up to the trailer the attendant helping practically yelled at my friend that he needed to be respectful, and he had not even said anything to her. The only comment he had made was that I got a small baby trailer. Then even though we were outside where masks are not required, she raised her voice and demanded that we back away from her and remain six feet away. Even though none of us were that close to her anyway. The afternoon crew was much more laid back and a lot easier to deal with. That is the only thing that kept this rating from being a one-star. However, I will not use your location or recommend it to anyone again.

Rating:

5.0

I had trouble turning the key tostada the truck. Had to jiggle the key a long while to get it to turn to start the truck. Equipment needed some repair The key ignition needs to be repaired it is worn out

Rating:

5.0

Nice and easy check out and check in.

Rating:

5.0

The truck was vary dirty out side. I hade to go to gas station to clean windshield to see good .

Rating:

5.0

Everyone was nice and took care of my needs. Thanks for a good experience.

Rating:

5.0

Quick and efficient drop off

Rating:

1.0

Make sure that after they stand in the store for 15 minutes reserving a truck a week in advance and check on that reservation a couple of days later to confirm that they don't show up to get the truck only to be told that they aren't even in the system. This has happened to us twice at this location and it happened to a customer who was picking up the same time I was making my reservation. I didn't even get an apology, instead I was told “this happens sometimes.” I guess that makes it okay. I will never return to this location.

Rating:

5.0

The young lady who helped me was super helpful and allowed me to take my truck 40 minutes early

Rating:

2.0

MAINTENANCE ON TRUCK NEEDS TO BE CONDUCTED , TRUCK WAS JERKING AS DRIVING !!

Rating:

3.0

They didn't have our reservation for our storage unit. Huge inconvenience and I want a partial refund for the issue with the tire and storage unit.

Rating:

4.0

When I was there the light would always go out on me then I would have to walk down the hall to get it to turn back on. There was one day it shut off 5 times on me and it was like every 10 minutes when it did that.

Rating:

5.0

Aj has very great customer service skills. Answered any questions I had and made picking up and dropping off very easy. I would absolutely recommend this location to friends and family.

Rating:

3.0

Bigger signs for the equipment return would be helpful

Rating:

2.0

I did not choose this location and it was really out of the way for me.

Rating:

5.0

Easy and professional, very nice experience.

Rating:

5.0

I have a VERY hard time getting in and out of the rentals. Be sure to have step stools for people like me who have arthritis.

Rating:

5.0

Excellent place. Always friendly and professional

Rating:

1.0

My husband and I reserved a 26 foot truck with auto transport for a move across the country. I called the day before to verify and was told by the first representative that my husband would have to travel to 2 different locations because the equipment was sparse. I called later that day and was told there was a truck and trailer available at the same location near our house. (I was told the truck was not pending drop off, but was actually waiting at the location for us to pick up). As my husband was leaving the house the next day to get the uhaul I received a text notification that Our truck was downgraded to a 20 foot truck even though we had already PRE PAID for everything!!!! I was told that no equipment was available in the whole state of Washington and that renting the 20 foot truck was our only option. After making multiple phone calls and waiting on hold, I was told that the representative called and left a message notifying us of this the night before. Neither my husband or I received a call or message. So the representative all out lied. It resulted in us having to leave furniture and various other items behind because we simply didn't have the space. When I called to complain I was offered $200 and the $50 reservation promise, but was told essentially that this was a gracious offer and that this isn't normally done. I left behind nearly $2000 in stuff that I now have to replace. Then they failed to refund the difference between the 26 foot truck and 20 foot truck which wasted more of my time making phone calls and having to wait excessively long to speak to a human being. I am still waiting on that refund and will NEVER EVER do business with Uhaul again. They have you pay for a service that they cannot provide and essentially do a bait and switch at the last minute leaving us and I am sure others in a lurch. I am an essential worker being a nurse and it was imperative that our move happen the day it did or otherwise I would have waited and demanded a full refund and went with another company. If this is how Uhaul does business then shame on you.

Rating:

5.0

Booked reservation at the location with A.J and he was a pleasure to work with!

Rating:

3.0

They got the pickup time wrong I asked for 8:30 and no one was coming to do a hitch installation until 11:30 so it ruined my whole trip to Montana to see my son and 6 grandbabies, I couldnt leave until the next day. But they fixed it and i got to see my family and use the rental trailer for a reasonable price and stayed a few extra days, thank you but im still waiting for my 100.00 refund for the mix up..

Rating:

1.0

Overcharhed, they were not helpfull at Ll

Rating:

4.0

Only thing that was an issue was the hand wheel was bent and needed changed which i let them know when i hooked it up. Other than that everyone was nice and friendly and smooth transaction

Rating:

1.0

It not safe upstair and updown metal and it time for new place and on 72nd yakima it great nice indoors

Rating:

2.0

The lady that checks me in very really not friendly, it just seems that it's a paycheck to her, the truck we rented leaks and got my belongs wet. When I told them about the truck leaking the gentleman checking in the return rental truck says we know they leak, they're not water proof and basically blow me out, I always use uhaul when I need a rental maybe I should seek other rental companies

Rating:

4.0

Have more staff available and bigger signs near the road directing where to drop vehicles off

Rating:

5.0

Great service at both pick up and drop off. Thank you.

Rating:

3.0

No comment, I've come to this location multiple times this month with a ton of questions and the staff has always been very helpful and patient.

Rating:

5.0

Nothing I can think of, service was great!

Rating:

4.0

The fuel gauge was stuck just above half. I drove about 110 miles and it never changed. After putting 8 gallons of fuel in, the fuel gauge still did not change. Very frustrating considering you are holding whoever rents the vehicle responsible to put the required amount of fuel back in it...

Rating:

3.0

Not charge 85 when it clearly shows 39!!!!

Rating:

5.0

Outstanding service, polite and professional employees.

Rating:

3.0

The vehicle was in good condition but calling unfortunately was not the best. I called 3 times and was on hold for about 30 minutes each time to find out if they had found something I left in the glove box. The first time when I was transfered to the call center and told them the issue they sent me back to the store onwhich I was placed on hold for another 10 minutes before the line hung up. Again I called when throught the same 30 min hold and spoke to another call center who as soon as they directed me back the line hung up. Finally on the last call the service center lady kept me on the phone and called her self and it took her trying all her phone numbers she had and a few other ways she finally got ahold of the store just to find out nothing was turned in and they would check when the vehicle comes back in. The item was a good sized item in the glove box, which should have been found apon inspection and cleaning. Unfortunately showing that the cleaning may not have occurred or sped through

Rating:

5.0

I was very thankful they had a vehicle on short notice to move very delicate and sentimental furniture. It made moving it so stress free. I really appreciate it.

Rating:

5.0

Very kind and helpful ladies.

Rating:

5.0

Great, amazing, professional, courteous, friendly and awesome staffs and very convenient location as well. I highly recommend to families and friends of all their needs when needing to rent various vehicles, equipment and storage for their projects or moving and loading important things.

Rating:

5.0

Efficient staff. Friendly. Safe, clean storage. Make certain access doors are able to be opened at stated, online store hours. Thank you for your service.

Rating:

5.0

Everyone was very friendly and helpful.

Rating:

4.0

Would rather have easier access to storage units.

Rating:

5.0

MANAGER WAS VERY HELPFUL

Rating:

5.0

These guys and women who work here were fantastic I am so appreciative to them. My brother passed and I wasn't always on time got behind but they made sure I didn't lose anything. Thank You

Rating:

4.0

The person who helped me was very nice and explained everything to me very well.

Rating:

2.0

Staff was rude when you could get ahold of them onsite over the phone and there was always an extra long wait in person.

Rating:

5.0

Very friendly with great customer service! Highly recommend this storage facility!

Rating:

5.0

Staff was very helpful getting me what I needed and moving me in and out of my storage unit very quickly. Staff was helpful answering my questions and helping my military move go smoothly.

Rating:

5.0

Great customer service and well maintained facilities

Rating:

3.0

The facility is in need of some upgrades. The pin pads are very dated and do not work well. The unit that I was initially going to rent also had a broken door.

Rating:

4.0

None

Rating:

3.0

N/A

Rating:

5.0

The ladies working on the day I closed out were not only friendly but super quick. I was in and out in less than 2 minutes!

Rating:

5.0

Great service

Rating:

4.0

As many times as I've used this facility I've never had a problem. Good customer service.

Rating:

5.0

They were there when I needed them.

Rating:

5.0

Thank you for your great customer service especially during such a difficult day. You should give the staff in Spanaway WA big raises.

Rating:

5.0

It was an easy and simple process. The customer service was great!

Rating:

5.0

All the staff did an excellent job !

Rating:

5.0

I have been to Uhaul twice in the last two years and whether I need boxes, a rental truck or a storage unit, the staff has been welcoming and helpful! Thank you!

Rating:

5.0

Your customer service was incredible. We had a bad bad bad day and the staff were so understanding and helpful. They went above all expectations to help us through it.

Rating:

5.0

The person that helped us was amazing and so helpful it's to bad he will be leaving that store location to go to another. Good luck on you next adventure.

Rating:

1.0

The manager is terrible.

Rating:

5.0

“CJ” was extremely helpful and patient with me when I was choosing which unit I needed. I was also able to easily reserve a truck for the date that I needed.

Rating:

5.0

Great place to rent moving trucks and storage units. Has everything you need to move or store belongings.

Rating:

4.0

I give it 4 stars.

Rating:

3.0

Nice place but 2nd level , rough going up and down stairs

Rating:

5.0

.

Rating:

3.0

After renting the unit I only had contact with the customer service reps when I paid the monthly rent. Didn't need them any other time, hey that's a good thing!

Rating:

5.0

Very friendly and helpful staff! Units are secure and clean. Highly recommend!

Rating:

5.0

Great storage place an the staff are always friendly very helpful.

Rating:

5.0

Staff was always friendly and helpful! This location is highly recommended and I would use then again!!

Rating:

4.0

Storage unit had great access times, but 24 hour access was removed at some point. I would recommend this location for short term storage use.

Rating:

5.0

Staff is excellent

Rating:

4.0

Only complaint is the same as before. Not enough staff at the locations to take care of the customers. Waited over 20 minutes to check out of storage unit.

Rating:

5.0

Y'all were able to accommodate me on short notice for a storage unit, and the price is not astronomical.

Rating:

1.0

In 1 day on my move day,was rushed between 4 uhaul facilities,ended up with no truck like reserv,no boxes/2expen., &no unit for an unknown person attached to my name with some E alert.Loss this 800.00

Rating:

2.0

This has been a complete headache. Uhaul was disgusting on pickup. We can’t get into the storage unit we rented. We will probably chose Penske for our next move to save the annoyance.

Rating:

5.0

Really helpful and patient. Showed us all units available.

Rating:

5.0

This location treated me much better than the other location on Pacific

Rating:

4.0

The staff was very helpful

Rating:

5.0

Everything was fine

Rating:

5.0

I am in debted to the staff at the Uhaul for all of their patience, understanding and assistance, but mostly for their service; true dedication to their customers.

Rating:

5.0

Only one minor issue -- when trying to access the unit after hours (8 pm) I couldn't figure out how to open the sliding door and had to haul stuff in through the smaller pedestrian door.

Rating:

3.0

The only issue I had was the two u-haul box account wasn’t linked therefore I had to make two separate payments.

Rating:

5.0

This was a very clean, safe and friendly storage .

Rating:

4.0

I had to go in to arrange a 24 hour storage entry because of late work hours, when I did it wasn't an issue they gave it to me for a few day so I could sell some items.

Rating:

4.0

I had no problems with my storage units or customer service. The staff was always friendly and helpful.