Customer Reviews for U-Haul Moving & Storage of Spartanburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Spartanburg

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Kathlena S.
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Customer did not leave a comment.

John C.
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I do not like the process where I must open a text and make a photo of my drivers license. My phone wouldn't open the text and it became a big production that shouldn't be my problem. I should be able to give you my license and you take care of the rest.

Leonard B.
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Nothing, everything is good.

Miguel S.
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Customer did not leave a comment.

Jesse B.
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They now require a photo of the front and back of your drivers license but do not have the photograph equipment to do it. I have never seen a company operate at this level of stupidity in my life. Not the local people, uhaul.

teresa H.
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Customer did not leave a comment.

Heather M.
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Customer did not leave a comment.

WAYNE H.
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Customer did not leave a comment.

larunda S.
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First off I was given a truck that jerked the entire time I drove. It was on the repair list but still rented out. Then I went 18 miles in the car put over 2 gallons of gas back into the truck and no more would fit. When I went back to return the Uhaul I was charged an additional 7 and something for a gallon and half of gas. There is no way I went 18 miles and drove out 4 gallons of gas. This place is shaded and I will not ever rent from them again. My charges went from 38.31 to 50.09 or 50.90. This is a trip off or a side hussle as the boy put that was working there. I will spread the word to not ever rent from there because they have dishonest people working for them.

Paul S.
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Customer did not leave a comment.

Jorge M.
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Customer did not leave a comment.

William T.
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Customer did not leave a comment.

bruce K.
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I didn't see anything that could be improved on ,I was treated very well and the attendant was very helpful

Katie W.
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Everything was so perfect. One person in particular stood out to me the girl Randy I think her name was she was wonderful and she was a good trainer to the younger guy I believe she was training in at least.

Herschel M.
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Customer did not leave a comment.

Ohmar L.
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I made reservations at 7am on 1/25/20, which is when the store was scheduled to open. I left after 8am and it was still closed. No employee ever came, while I was there waiting. Several customers were standing out in the cold waiting. All of us called customer service several times. Lock box code did not work and I had to get another code. I tried to use the mobile option and it was not efficient nor effective. Honestly, the worse service experience I've ever had. I'm not even sure when the store was open. Had to be over an 1 hour. I was scheduled to meet cable and security set up for my move at 8am and this experience made my move extremely challending and frustrating. To improve, I would suggest hiring employee(s) who show up to work and punctual.

Jim R.
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The truck ran well and was perfect for our move. The truck had not been cleaned out thoroughly. We needed to sweep it out before we started loading it. The express checkout did not work. The combination was incorrect. The 1-800 customer service tried to help us over the phone, but I could not get the box opened. The local service center in Spartanburg opened 45 minutes late at around 7:45. There were 4 people waiting for equipment rentals before they got there. They got the box open that had my key with a master key at about 8 AM, an hour after the scheduled pickup.

Ann N.
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Customer did not leave a comment.

Curtis B.
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Customer did not leave a comment.

teresa H.
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Customer did not leave a comment.

William T.
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i was double billed..i picked up a 15' truck at 9:00am sunday morning and returned it to an after hours drop off at the same location at 5:30pm on sunday evening. billed me for 2 days

Donavon t. | First Impressions |
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The employee was nice and helpful, I needed to get storage, and paid for 24acces, the stores card reader was down I made sure to get unit before they closed, just to have truck loaded then denied acce

Robert G.
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Customer did not leave a comment.

Chris H.
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Customer did not leave a comment.

mike L.
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Customer did not leave a comment.

Patricia B.
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Donna in Spartanburg SC and Kelemen in Winston Salem NC were wonderful and most accommodating. Very professional and displayed a great level of loyalty to me as a client. I have used U Haul several times....each was a very rewarding experience. Trisha Barnes Landrum SC

Bobby G.
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Outstanding and courteous crew. Spartanburg Uhaul on Whitney Rd never disappoints.

David C.
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Great job.

David S.
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Customer did not leave a comment.

Edward K.
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Customer did not leave a comment.

Shane C.
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Customer did not leave a comment.

Robert L.
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Female attendant was very friendly and helpful

Reginald J.
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Customer did not leave a comment.

robert W.
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Customer did not leave a comment.

Ruth R.
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The first truck had mud covering the tail pipe & gas was not record correctly. The second truck had ash in the cup holders & gas was not record correctly, The young lady who chech out & in, Mr. Hawks were helpful & nice when problems were brought to there attention.

Ray E.
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No problem whatsoever...

sherry S.
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Customer did not leave a comment.

Jeri W.
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I was suppose to be able to express pick up the truck i rented by 8:30am. That did not happen. But once guy opened store he was very helpful although i got truck 1 hour late. The in store service was good.

Julia C. | Overall Experience |
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Thanks for your service.

Donald B.
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The attendant hooked up the straps wrong and told me to do it the same way. By the time I got to the vehicle to be towed the strap was wrapped uneven and could not be unhooked. Luckly I went to another U haul place and they fixed it. Not Happy Not cool.

RAINER H.
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Customer did not leave a comment.

Sonya D.
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Customer service was excellent. Check in and check out was fast and easy.

Darrell B. | Overall Experience |
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Very friendly staff and excellent service.

William F.
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The issue with the vehicle was that the steering was very sloppy. Tie rod ends seemed to be very worn. It was hard to keep the truck in the center of the lane due to having to constantly saw the steering wheel to keep it steady.

gwen T.
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Train all your employees like Ricky has been trained ...its very obvious she is a people person and knows her job well! She is fast, sufficient and helps you get the best deal for your money and I appreciate that!!!

PAMELA D.
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Nothing

jacqueline P.
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Customer did not leave a comment.

Michael J.
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Customer did not leave a comment.

Jimmi S.
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Customer did not leave a comment.

Jill E.
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Donna was awesome. She helped me get the truck I needed right away and very helpful. The I would definitely go back to her.

Glover S.
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Customer did not leave a comment.

Justin D.
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The computer seemed to be struggling to complete the order entry process, and was timing out. Fortunately, Rikki wouldn't take no for an answer, to the point we ended up using a cell phone/mobile device to complete my order.

John S.
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Customer did not leave a comment.

John B.
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Ron was a pleasure to work with

christopher L.
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Hire another person behind the counter, multiple customers, only 1 person taking care of everyone. You got the money, stop being stingy.

Tina P.
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Customer did not leave a comment.

lauryn M.
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Customer did not leave a comment.

margraet P.
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Customer did not leave a comment.

Patrick G.
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Customer did not leave a comment.

Lisa D. | Overall Experience |
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Courteous staff , clean and convenient location

Mark T. V.
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Just wanted to say, Sterling was a great guy to work with on an extremely busy day!!

Robert Y.
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Store manager very helpful. Eventually found a way to login to U-Haul site that was apparently not functioning. I'm a repeat customer of this location - and will return as need arises.

Aaron C.
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Customer did not leave a comment.

Joseph S.
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Customer did not leave a comment.

Brian A.
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Need more help? Had to wait in line for one hour and got their when the store open

Jarvis L.
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Could use more help on Saturdays

Diana B.
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Let me start by saying, the facilities are fine. The only complaint I have is when I booked the rental, I was supposed to receive 193 miles for $189. I paid $189 but was only given 183 miles. my mileage total was 204. I was charged for an additional 21 miles making my total 197.40. I would recommend your company to make sure what is being charged matches what the customer expects to pay for. I have never had this issue before and I will probably rent from Penske in the future.

T'Keyah G.
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Just to make sure the customer has everything they asked for. Other than that we were still able to move everything. Still great service. Thank you.

Elizabeth W.
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the truck was not all the way full on gas but when we filled it up we ended up paying for more gas than we actually used

James M.
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Customer did not leave a comment.

CHARLES F.
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Customer did not leave a comment.

Latoya A.
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Poor

Stacia G.
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Customer did not leave a comment.

Darlene T.
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Not enough staff. On the job training during rush hours lunch Fridays and Saturdays. Equipment rented not available had to go to another location to pickup. Staff said system does not record correct inventory so they have to mandatory check daily. They did offer discounts for truck and dolly. Staff was very kind and patient. Overall they need help.

Jeffrey H.
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Customer did not leave a comment.

Chris R.
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Everyone I dealt with was awesome! Will definitely recommend this location.

Kahliah F.
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Customer did not leave a comment.

theresa E.
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Customer did not leave a comment.

Keith K.
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Very good staff!

Monty S.
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I have used this location twice in the past week to rent a 10' truck. Different staff each time, but on both occasions staff were courteous, helpful, and professional. Location and equipment clean and well maintained, excellent prices on equipment and materials. Thank you for such convenience and ease of use. I highly recommend the Whitney Rd. , Spartanburg, SC, U-Haul.

Belinda R.
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Everything was fine

Jeff H.
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Rent here regularly once or twice a quarter and they have yet to disappoint me..always have what I need and are accomodating

Melissa W.
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Every time I rented a vehicle my experience was great.

Pamela S.
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Customer did not leave a comment.

Irish S.
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Everything was fine with me driving the truck that I had rent and the manager that waited on me was a very nice kind person and they are all nice and kind to me every time that I go to use them so I give them ??????????????????????

Kari W.
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Customer did not leave a comment.

Hugh K.
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I left my green hand truck on the truck I rented. Could I please get it back. It has 4 wheels on it 2 normal size tires for hand truck and 2 smaller ones so you could lay something down and roll it. Thanks Benji Keisler

Robert C.
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Customer did not leave a comment.

christopher G.
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Truck runs horrible

steve A.
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Everyone was so nice and went out of their way to ensure I received everything I needed. I was very pleased with my service!

Walter S.
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Customer did not leave a comment.

Steven M.
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Employees were very friendly and professional. Thank you !!!

Kevin K.
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Customer did not leave a comment.

Anthony H.
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Get the online pick to work properly. Also, the counter person was working alone and doing all he could do.

Sarah S.
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Customer did not leave a comment.

Stephen G.
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Customer did not leave a comment.

KARI W.
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Customer did not leave a comment.

LISA W.
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Employees were very helpful and friendly in renting the truck for the day.

Lawrence W.
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Customer did not leave a comment.

karimah H.
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Customer did not leave a comment.

tHOMAS D.
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Customer did not leave a comment.

Renee H.
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Customer did not leave a comment.

sabrina E.
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The cashier is terrible

Bruce M.
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Customer did not leave a comment.

kathy j. | First Impressions |
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The storage alarm units were going off the store employee was not concerned. I went back to retrieve items with people that could help me move items. And employee told me that I would have to come bac

Cheryl G. | Overall Experience |
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Everyone was very friendly & helpful!!

Amy G. | First Impressions |
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The best team Ive ever dealt with, never <;

Stanley C. | Overall Experience |
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I used U-Haul Storage for 30 days. From the 1st day to the last, I visited the storage facility 4 times and each visit was excellent with staff addressing any questions or problems that I had.

william s. | First Impressions |
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The uhaul storage facility is infested with roaches, and I feel I should be reimbursed for the bug removal products I'm definitely going to have to buy after using your facility.

Andrew T. | Overall Experience |
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Jeffery assisted me in storing my items, answered any questions and was always there to help whenever I had to get something from my ubox. Every store needs a Jeffery. Thank you, -Andy Cannizzaro Sa

Steven T. | Overall Experience |
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Very helpful, friendly, staff. Have rented several pieces of equipment from this location and rented storage unit. WIll definitely use again when next need arises.

VEREMELLA C. | First Impressions |
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Truck broke down and they still have my property. want me to pay to get property back from their storage. when it wasn't suppose to be at their storage. it suppose to be at my storage building.

ANN M. | Overall Experience |
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Great customer service.

Luis U. | Overall Experience |
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Great team of employees , each month for 15 mos. I came to pay our unit fee in person . Each time was a pleasantly easy visit.. also told them many times that this was the best ran location for sure !

Cynthia B. | Reservation |
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Very easy self check in

Dillon L. | Overall Experience |
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Staff was nice and friendly. Knowledgable. And was able to help and answer any questions or concerns I had.

jamenia s. | Overall Experience |
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Thank you for your kindness,consistent, friendly smiling face and made me feel like we had known each other for years. So for that I say thank you and if I need to move or storage space

LINDA L. | Overall Experience |
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My husband loss his job and we got behind on our storage payments. They said they would auction our belongings and throw away pictures and other stuff. Rat poop and urine was on all our things.

thomas b. | Reservation |
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That was canceled and resecheled to Lake Bowan storage. U-haul said the first would be free but lake bowan said no. So I can't rate your service till I move in. Thank You Thomas B

Laura E. | Overall Experience |
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I would recommend all my family and friends to uhaul

Scott H. | Overall Experience |
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Provided terrible customer service, and communication regarding my ubox. I will never use or recommend the uhaul ubox service to anyone.

Denisa Z. | Overall Experience |
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EXTREMELY POOR. Staff was selling personal stuff to customers and getting paid through cash app and left the front desk in order to take care of that instead of the next customer in line for 15 min.

Latarsha W. | Overall Experience |
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This facility and staff was good. They moved or changed some staff members on me, but nevertheless it was still okay.

tim h. | Reservation |
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Very friendly and very efficient.

Bill M. | Reservation |
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Everything as promised. Courteous, knowledgeable employees. Good experience. Decent price. Would recommend.

No reviews have been submitted for this location.

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