Customer Reviews for U-Haul Moving & Storage of Spartanburg

2979 reviews

345 Whitney Rd   Spartanburg, SC 29303
(By Benson Nissan Cadillac)

(864) 582-4140

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(864) 582-4140

345 Whitney Rd
Spartanburg, SC 29303
(By Benson Nissan Cadillac)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

REBECCA S. 
Rating:
5.0

While I didn't have any issues, there was another customer waiting to pick up her equipment and was having trouble with the app. I attempted to assist but was unable to resolve. She tried contacting customer service but was left on hold for quite some time. Hope she finally got though to someone…

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Y'all are cheap I will use yall next time

Laura L. 
Rating:
5.0

Customer did not leave a comment.

DANTONIO C. 
Rating:
5.0

We stopped by several times for supplies, prior to our rental. Every one was helpful and courteous no matter how crowded it was. Picking up and dropping off the truck was quick and painless.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

TAMMY M. 
Rating:
5.0

Customer did not leave a comment.

connelly C. 
Rating:
4.0

Customer did not leave a comment.

Diana V. 
Rating:
4.0

Customer did not leave a comment.

Breanna M.  |  Overall Experience 
Rating:
5.0

Staff was awesome, helped promptly, everyone was polite and positive, great location. A++++

Michael C. 
Rating:
5.0

Their customer service was exceptional! Very relaxed atmosphere.

JEFFREY L. 
Rating:
5.0

Jeff was awesome quickly took care of me and got me on my way with confidence.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

KATHERINA J. 
Rating:
5.0

Customer did not leave a comment.

KENNETH J. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN C. 
Rating:
5.0

The locations were fantastic; however, the “Rides like a van” slogan, for the 26' truck, is very misleading. It felt like there were no shocks on the truck. It truly did a number on my bad back.

GRANT G. 
Rating:
5.0

Great customer service!

Stephen M. 
Rating:
4.0

Was satisfied with the service

THOMAS R. 
Rating:
2.0

Customer did not leave a comment.

Chase D. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

Customer did not leave a comment.

MARY A. 
Rating:
4.0

Customer did not leave a comment.

Seth S. 
Rating:
5.0

Josh was very friendly, courteous, and efficient, both in checking me in and in checking me out. The van was immaculate. A fine place to do business.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Lou L. 
Rating:
5.0

Customer did not leave a comment.

DEBRAH H. 
Rating:
5.0

Great people

TRAVIS L. 
Rating:
5.0

Customer did not leave a comment.

Lea C. 
Rating:
5.0

Josh Quinn and Donna Quinn provided excellent customer service.

tom m.  |  Overall Experience 
Rating:
5.0

Keep up your good work.

Ray O. 
Rating:
5.0

Great service. Friendly staff.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

RONDALD S. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Young man that help me out was very nice quick service caise I had uploaded my ID early

BARBARA C. 
Rating:
5.0

Great experience! Fast, friendly service. Equipment was high quality too.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

George K.  |  First Impressions 
Rating:
5.0

My wife and I always select this UHaul location for moving needs. Great location and too an amazing staff that is very professional!

Franz S. 
Rating:
3.0

Customer did not leave a comment.

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

George K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy J. 
Rating:
4.0

When I called to check on availability of a 15-ft. truck, I was put on hold for about 10 minutes by a robotic answering device. Many customers wouldn't wait this long.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Samuel A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

Shirley C. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
5.0

Can't think of anything at all. Everything was just perfect. Friendly worker and helpful. She explained everything.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
4.0

Customer did not leave a comment.

HARRY C. 
Rating:
5.0

Customer did not leave a comment.

Christina R. 
Rating:
5.0

Great customer service. I experienced fast and friendly assistance!

JEKIERA H. 
Rating:
5.0

Edward Pospisil, III was excellent getting us set up and out in record time. Everything went smoothly.

STANLEY N. 
Rating:
5.0

Customer did not leave a comment.

JAMIE J. 
Rating:
5.0

Customer did not leave a comment.

Sandra K. 
Rating:
3.0

Customer did not leave a comment.

RICHARD K. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Customer did not leave a comment.

ALAN L. 
Rating:
2.0

They over charged my card,

PATRICE R. 
Rating:
4.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
1.0

Vehicle was filthy on the outside. Windows inside and out were so dirty, I had to stop within two mikes to try and clean. The AC would not cool and I was moving live plants throughout the day. I did the ore-checkin with credit card number and license. After waiting in line for 15minutes the employees had to renter every bit of information and the phone in my credit card information to her approval. The entire process took over 45 minutes. Very dissatisfied customer. Bad vehicles with 140k miles and bad customer service. I should refunded the entire amount!!!

DAN O. 
Rating:
5.0

Very satisfied customer, there was a problem with the u haul system and i wasn't able to get my card to get in to my unit after 5, i was able to get a hold of the manager after hours and ricki was very helpful to the situation and my needs as i had to be at work the next morning at 5am and she extended the time on the trailer for me to come in when i got off work. THANK YOU VERY MUCH spartanburg u haul team.

albert w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EVELYN S. 
Rating:
3.0

No parking for personal vehicle.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

KRESS F. 
Rating:
5.0

I was made to return my rental to a different location, which was very inconvenient, since my car was at the renting location. Then I was charged for fuel, some of which was consumed by the extra driving required. Not a good policy!

Gordon W. 
Rating:
5.0

Great customer service

AAron E. 
Rating:
5.0

Just keep doing what your doing. Could not be anymore satisfied. Truly top notch service providers.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Carol C. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL P. 
Rating:
5.0

Customer did not leave a comment.

NORMAN N. 
Rating:
5.0

Customer did not leave a comment.

emanuel M. 
Rating:
4.0

Customer did not leave a comment.

ANDY G. 
Rating:
5.0

Customer did not leave a comment.

DELANEY M. 
Rating:
4.0

Customer did not leave a comment.

Tarsha Y. 
Rating:
5.0

None

Terence A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

WILLIS W. 
Rating:
5.0

Customer did not leave a comment.

KENYA D. 
Rating:
5.0

Customer did not leave a comment.

WENTFORD B. 
Rating:
5.0

Everything was great. My only complaint and it may be bad timing on my part is the truck I want to rent is never there. I always have to step up to the 15 foot.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

TAMARA K. 
Rating:
5.0

Very helpful and called to ask how my experience was and what time i would plan to drop the trailer off.

Nick S. 
Rating:
5.0

Customer did not leave a comment.

Kiwanda S. 
Rating:
5.0

Customer did not leave a comment.

BUDDIE M. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
2.0

Customer did not leave a comment.

Antoinette H. 
Rating:
1.0

Truck sounded like it had engine problems, wait to pick up truck was 30 min even though I never checked in online, instructions provided by employee for after hours drop off not clear or correct, automated drop off after hours from phone was a pain and slow, manager didn't answer when I called the number on the door after having problems during drop off, didn't receive final bill, I had to contact UHaul, which was a pain, tried to speak to a rep when I first went to book the truck, was out on hold all 3 times and eventually had to hang up bc of wait times, not once with everything have I been able to speak to a live person except when I picked up the truck...very poor customer service all around

Matthew C. 
Rating:
4.0

Customer did not leave a comment.

Victor J. 
Rating:
5.0

the personnel were very professional and friendly. one comment about U-haul rate structure. we were able to return the truck the same day we rented it. does the qualify for any type of discount?

THEODORE A. 
Rating:
5.0

All three of their staff were excellent people to work with. I would highly recommend this group. They made an unpleasant job of moving into one with much less hassel.

CHRISTOPHER L. 
Rating:
5.0

Great management at this location! The entire team works well together to 100% satisfy the customer! Moving in itself, is a huge stressful undertaking...but dealing with professional people like at this location helps minimize the stress. I will recommend this location to all my Spartanburg family and friends! E. Stuttz

FRANZ S. 
Rating:
4.0

Customer did not leave a comment.

Roslyn F. 
Rating:
5.0

Create some official day use parking so customers can leave their vehicle there while renting a truck. Otherwise, everything was great!

JEFFREY N. 
Rating:
1.0

Truck was not available and the facility was closed.

DAVID G. 
Rating:
2.0

Actually this was my third trip to Whitney road. First two times were outstanding. Quick and professional service. Today only one person was on duty with a line of customers waiting. He told me and the fellow behind me to leave truck and he would email bill - trying to save my time which I appreciated.. When he did send the bill I was charged extra $54 for excess mileage. This was the third time I made EXACTLY the same trip with no extra mileage charge the first two times. Maybe I got off lucky before. I don't know. But looking at the math it seemed like I was within the allowable mirageof 418.

David C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Was a very pleasant experience

KENDRICK R. 
Rating:
1.0

Got there and was told my uhaul that I had reserved for the day was given to someone else. When we brought the Uhaul back they tried to say we put a dent in the top of the truck. It was a disaster. Would not rent another uhaul again.

JESSICA B. 
Rating:
5.0

Make sure Josh meets them. He offered superb customer obsession and focus, making my pick up fast, safe and very easy. Josh really made my day and I will rent from here again.

CLEMSON T. 
Rating:
3.0

Customer did not leave a comment.

NATASHA L. 
Rating:
3.0

Customer did not leave a comment.

MARIE B.  |  First Impressions 
Rating:
5.0

This was the cleanest storage facility I have ever used. The staff was cleaning the outside and removing leaves to keep them from blowing inside the building. Very secure and convenient. The staff was so helpful when we dropped off our belongings and even told me to call to switch the drop off to their location. Best experience with a move and storage.

Veronica H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mercia h.  |  First Impressions 
Rating:
5.0

Nice day

tom m.  |  First Impressions 
Rating:
1.0

When we went to pick U-Haul and get items out of storage to move nobody was there to open the store!! Appointment was at 8am and nobody arrived until 10am and that was after I called customer service! No discount was offered or anything and there were about five other people waiting as well!

tamala j.  |  Overall Experience 
Rating:
5.0

Manager Ruben Vega is very kind, competent and helpful.

merwan f.  |  Overall Experience 
Rating:
1.0

Too much to type, willing to talk. 734-578-3319

merwan f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arstein t.  |  Overall Experience 
Rating:
5.0

Just great staff

Amanda M.  |  Overall Experience 
Rating:
5.0

Very professional and great with correcting things that was missed understood no hassle just fix the problem and ended with have a nice day everything taking care of thanks to the staff at the u-haul

Amanda M.  |  First Impressions 
Rating:
5.0

Mr. Sterling Farr, was awesome. Very professional, kind, polite and indeed patient. You have invested in a great employer

Terry L.  |  First Impressions 
Rating:
2.0

Everything from the pick up location, onsite storage and drop-off location was all mixed up and was truly a disaster! I’m still very angry and frustrated! Just glad the experience is over!

tamala j.  |  First Impressions 
Rating:
3.0

The employee was nice and helpful, I needed to get storage, and paid for 24acces, the stores card reader was down I made sure to get unit before they closed, just to have truck loaded then denied acce

Donavon t.  |  First Impressions 
Rating:
5.0

Thanks for your service.

Julia C.  |  Overall Experience 
Rating:
5.0

Very friendly staff and excellent service.

Darrell B.  |  Overall Experience 
Rating:
5.0

Courteous staff , clean and convenient location

Lisa D.  |  Overall Experience 
Rating:
1.0

The storage alarm units were going off the store employee was not concerned. I went back to retrieve items with people that could help me move items. And employee told me that I would have to come bac

kathy j.  |  First Impressions 
Rating:
5.0

Everyone was very friendly & helpful!!

Cheryl G.  |  Overall Experience 
Rating:
5.0

The best team Ive ever dealt with, never <;

Amy G.  |  First Impressions 
Rating:
5.0

I used U-Haul Storage for 30 days. From the 1st day to the last, I visited the storage facility 4 times and each visit was excellent with staff addressing any questions or problems that I had.

Stanley C.  |  Overall Experience 
Rating:
2.0

The uhaul storage facility is infested with roaches, and I feel I should be reimbursed for the bug removal products I'm definitely going to have to buy after using your facility.

william s.  |  First Impressions 
Rating:
5.0

Jeffery assisted me in storing my items, answered any questions and was always there to help whenever I had to get something from my ubox. Every store needs a Jeffery. Thank you, -Andy Cannizzaro Sa

Andrew T.  |  Overall Experience 
Rating:
5.0

Very helpful, friendly, staff. Have rented several pieces of equipment from this location and rented storage unit. WIll definitely use again when next need arises.

Steven T.  |  Overall Experience 
Rating:
1.0

Truck broke down and they still have my property. want me to pay to get property back from their storage. when it wasn't suppose to be at their storage. it suppose to be at my storage building.

VEREMELLA C.  |  First Impressions 
Rating:
5.0

Great customer service.

ANN M.  |  Overall Experience 
Rating:
5.0

Great team of employees , each month for 15 mos. I came to pay our unit fee in person . Each time was a pleasantly easy visit.. also told them many times that this was the best ran location for sure !

Luis U.  |  Overall Experience 
Rating:
5.0

Very easy self check in

Cynthia B.  |  Reservation 
Rating:
5.0

Staff was nice and friendly. Knowledgable. And was able to help and answer any questions or concerns I had.

Dillon L.  |  Overall Experience 
Rating:
5.0

Thank you for your kindness,consistent, friendly smiling face and made me feel like we had known each other for years. So for that I say thank you and if I need to move or storage space

jamenia s.  |  Overall Experience 
Rating:
1.0

My husband loss his job and we got behind on our storage payments. They said they would auction our belongings and throw away pictures and other stuff. Rat poop and urine was on all our things.

LINDA L.  |  Overall Experience 
Rating:
3.0

That was canceled and resecheled to Lake Bowan storage. U-haul said the first would be free but lake bowan said no. So I can't rate your service till I move in. Thank You Thomas B

thomas b.  |  Reservation 
Rating:
5.0

I would recommend all my family and friends to uhaul

Laura E.  |  Overall Experience 
Rating:
1.0

Provided terrible customer service, and communication regarding my ubox. I will never use or recommend the uhaul ubox service to anyone.

Scott H.  |  Overall Experience 
Rating:
1.0

EXTREMELY POOR. Staff was selling personal stuff to customers and getting paid through cash app and left the front desk in order to take care of that instead of the next customer in line for 15 min.

Denisa Z.  |  Overall Experience 
Rating:
4.0

This facility and staff was good. They moved or changed some staff members on me, but nevertheless it was still okay.

Latarsha W.  |  Overall Experience 
Rating:
5.0

Very friendly and very efficient.

tim h.  |  Reservation 
Rating:
5.0

Everything as promised. Courteous, knowledgeable employees. Good experience. Decent price. Would recommend.

Bill M.  |  Reservation 
No reviews have been submitted for this location.

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