Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First I was told max of 2 hours but it was over 4. I had to wait because it was rescheduled and I had no one that day to pick me up. I understand it’s a guesstimate because you can not foresee everything going on. But it would have been nice to have been updated instead of ignoring me until I get up ask. But what I really didn’t like is that when it was done I was told the extra wiring was in the trunk. I never heard of that so I went to look and the wire was in the tire wheel and I asked and they said it just hangs out the truck and you close the truck. Now that just ghetto as anything. I don’t know how Subaru does there wiring soI got home took out the stuff in the back and looked closer. Maybe u haul doesnt want to cut a whole to run wires. But there is a huge whole premade under the tired. The plug slides easily and straight to the bumper. I’m t does not go anywhere near either muffler either. There is no way to attach it but it is easily attached with a zip tie. Which is what u haul used to secured the extra wire in my truck. I order a cheap cover that goes over the hitch and has a plug holder too. Looks much more professional. And could have been easily done by U-Haul vs a wire dangling from the trunk.
Cleve N
Rating:
4.0
Customer did not leave a comment.
ROGER C
Rating:
4.0
Customer did not leave a comment.
Miriam P
Rating:
5.0
Customer did not leave a comment.
DONALD B
Rating:
4.0
Just would have liked to know the code to get into the facility before getting there for early pickup.
WAYNE P
Rating:
5.0
N/A
MARK C
Rating:
5.0
Customer did not leave a comment.
BRYANT G
Rating:
5.0
Customer did not leave a comment.
KENNETH P
Rating:
3.0
This facility recently experienced some management and staff changes, which led to miscommunication. Regional Manager Emily stepped right in, listened to my concerns, and immediately began working to identify the problem. After investigating, we were able to resolve the issue, which ultimately led to locating the correct unit with my items.
Thank you, Emily
DIANNA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deaundre S
|
First Impressions
Rating:
5.0
First 5 miles free then charge.
Willie B
Rating:
5.0
Somehow improve how truck rides, its like a wagon ha ha
RONALD T
Rating:
5.0
Great
GORDON W
Rating:
5.0
Customer did not leave a comment.
Thomas N
Rating:
5.0
Donna was the best. Courteous and knowledgeable, awesome person to do business with.
ROSLYN M
Rating:
5.0
Customer did not leave a comment.
JOHN S
Rating:
5.0
Customer did not leave a comment.
TIFFNEY P
Rating:
3.0
Customer did not leave a comment.
JEFFREY G
Rating:
5.0
Customer did not leave a comment.
Virgil H
|
Overall Experience
Rating:
3.0
I arrived on time and the manager sent an employee out to inspect my assigned trailer. He reported that the trailer had a flat tire. I waited while they put on a new tire and balanced the wheel. Then they hitched it up and discovered that one of the tail lights / turn signal lights was not working. So they assigned me a different trailer. The replacement trailer was overall a much nicer / newer trailer with LED lights, hinged rear door instead of roll-up, etc. However it had a dent in the left fender. The employee got very irritated when I wanted to document the damage as pre-existing. He said they already had pictures on file and all I had to do was tell the receiving U-Haul dealer that the damage was pre-existing and that would be OK. I took pictures none-the-less. The pick-up process took over 90 minutes.
MARTIN C
Rating:
5.0
Customer did not leave a comment.
CHRISTINE H
Rating:
5.0
Customer did not leave a comment.
URSULA S
Rating:
3.0
Customer did not leave a comment.
Orriel F
Rating:
5.0
Keep up the good work!
Jason W
Rating:
4.0
Customer did not leave a comment.
TY S
Rating:
5.0
Very friendly staff ❤️ 💙 very helpful 👍 very kind. Excellent service
Jacqueline M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TINA M
Rating:
5.0
Customer did not leave a comment.
WAYNE P
Rating:
5.0
Customer did not leave a comment.
Lashonda W
Rating:
3.0
Lady doing the paperwork was rude, and demanding.
DAVID H
Rating:
4.0
Actually put the moving equipment in the truck and confirm that there is not a hole, especially when it’s raining at the top of the U-Haul
Amaya A
Rating:
1.0
Was double charged for a trailer, can’t get ahold of anyone at the store. Call customer service and get a email asking for more info as to what happened and was given a email that doesn’t even work. What kind of disorganized place is this??
MICHAEL P
Rating:
5.0
Customer did not leave a comment.
YOLANDA D
Rating:
5.0
Don’t send them to a neighborhood place especially not David at 375 RT 12 !!!!
GALE S
Rating:
2.0
Double charged my card
TAMARA T
Rating:
4.0
Customer did not leave a comment.
STEVEN H
Rating:
3.0
Make sure there’s nothing in the back of trailer.. There were small pieces of wood and 6 foot metal angle irons in the back of the trailer.
PETER A
Rating:
3.0
Customer did not leave a comment.
STASHA T
Rating:
3.0
The staff friday morning was.pleasant when working with customers but we're doing g other unrelated tasks first before dealing with the line of people waiting. Slow to help when attaching the auto transport especially when the service was paid for.
Brien J
Rating:
5.0
Customer did not leave a comment.
TRACY A
Rating:
5.0
Customer did not leave a comment.
Peter N
Rating:
3.0
Customer did not leave a comment.
TC L
Rating:
5.0
Nice facility. Friendly staff. Quick service.
Robert A
Rating:
4.0
Customer did not leave a comment.
KIMBERLY F
Rating:
5.0
Customer did not leave a comment.
Mary B
Rating:
1.0
Customer did not leave a comment.
ASHLEY S
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
ASHLEY S
Rating:
5.0
Customer did not leave a comment.
Mary H
Rating:
5.0
The drop off was fast and efficient.
DIMITRI V
Rating:
2.0
Rates are high
CATASHA B
Rating:
5.0
Great staff checking in and returning, very helpful and very friendly! Truck ran great; dolly was awesome... Price was just perfect...
JASON R
Rating:
5.0
Customer did not leave a comment.
Jerome C
Rating:
3.0
The U-haul was very old and required my dad to drive because it was difficult to turn.
CHARLES C
Rating:
4.0
very nice folks helped hooking up. I rent your vehicle transports multiple times per year and in general they seem to be very well used, lots of abuse apparent on them and getting worse. I am contemplating purchasing my own vehicle hauler because my trust in your equipment isnt great. this isnt the locations fault. your fleet in the midwest just seems worn and heavily used.
STEPHEN W
Rating:
4.0
Customer did not leave a comment.
JAY F
Rating:
5.0
Marcus and Romeo were the most.
Sharm S
|
First Impressions
Rating:
3.0
Dropped off through app. Too small of a lot to move around
Samantha M
Rating:
5.0
Both pick up and drop off experiences were great. Polite and professional worriers. Equipment was in good shape.
HARRISON B
Rating:
5.0
Customer did not leave a comment.
HENRY S
Rating:
4.0
Customer did not leave a comment.
TODD S
Rating:
4.0
The only issue I encountered was I had requested a dolly to assist with moving boxes and it was not provided to me.
Ashton G
Rating:
5.0
Customer did not leave a comment.
GLENN E
Rating:
5.0
Dana was nice but the ac in the uhaul went out I called her she wanted me to call roadside I didn’t have it that long to do that they could have refund the $23 that I went over on mileage I was very disappointed withthat
SHAQUITA H
Rating:
4.0
Customer did not leave a comment.
Michelle H
Rating:
5.0
Quick and simple processing, outstanding customer service, both when checking in and checking out! Would highly recommend this place.
JEFFREY A
Rating:
5.0
Everyone was always nice and helpful.
Catina S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JERMAINE H
|
Overall Experience
Rating:
1.0
out of all the storage facilities I have ever rented from this is the absolute worst. I had trash in front of my door for almost a week with live roaches running out of it. It looked like there was a homeless person living in the facility overnight. I wouldn’t stay at this storage facility again if you give me a lifetime of free storage.
ROBERT S
|
Overall Experience
Rating:
5.0
Thanks for your help and support in my journey god bless
BARRY Y
Rating:
5.0
Customer did not leave a comment.
JOHN T
Rating:
5.0
They were understanding of the trailer issues and didn’t seem surprised by the lack of detail from a New York retailer.
ROBERT F
Rating:
1.0
Location does NOT have a customer parking! We arrived to pick up a trailer and park and in front of the trailer blocking some of the U-Haul equipment. A lady was outside and NEVER said anything the other area was the loading/unloading zone. We thought that would’ve been more of an issue so decided to park at the mentioned area.
After we enter the office the lady came inside with a VERY RUDE attitude requesting to move the truck.
We’ve asked where to park and her response was also very rude.
If she would’ve been more CS oriented she explain and we could understand better.
Then the other guy who took care of my rental said “I don’t understand why she did that because she could’ve take care of your trailer right away and get you out of here specially because it was a trailer rental”
Later she came to the office with same rude attitude and was taking care of someone else and grabbed the phone and started yelling. Outside when the guy was hooking up the trailer he mentioned her name was Donna the new manager.
I’ll NEVER go t this location again, not my 1st time renting and just relocated to SC to experience some rudeness.
ANNETTE C
Rating:
5.0
Customer did not leave a comment.
LARRY H
Rating:
4.0
Customer did not leave a comment.
TYLER S
Rating:
5.0
Assisted in hookup and was a pretty streamlined process. No complaints really. The equipment I rented was the largest trailer they have and I was towing it with a 2015 Toyota Tacoma and it drove very well but considering I haven't ever towed much it was like towing a brick lol
I did feel very safe towing it though. I made sure to follow the 60/40 rule and it kept sway way down. Overall 10/10 service and rental.
Nickole R
Rating:
1.0
I had never such a bad experience with Uhaul like with this location.
First I made a reservation with a location in Greer,SC and at the pick up time was no one available at this location and it was closed.
I called the location and in Spartanburg and they had a trailer available.
When I arrived there was a rude welcome from a lady with a sign that showed that she is a manager. She shouted at me and told me with a mean voice that she gives me only a trailer when I bring it back to here location instead of dropping it closer to my house.
I had to agree on that before they made a rental contract. She kept on screaming and shouting at everyone in the store and even the other associates rolled their eyes.
Finally the guy who made the contract and gave me the trailer was ok but stressed out by those woman.
This Uhaul location will never see me again and I don’t recommend it to someone I know.
KARL-HERMANN T
Rating:
5.0
I noticed the check engine light was on when I get halfway to my destination as well as the central light saying that I had a tow connected to the truck
MIKKO W
Rating:
5.0
Customer did not leave a comment.
KEVIN M
Rating:
5.0
None
Paul W
Rating:
4.0
Overall an above average experience. Communication with the local office via telephone was a challenge at times and the website needs tweaking but still over all pleased. Wouid use the service again.
JERRY S
|
Overall Experience
Rating:
5.0
You provided everything I needed. Preciate it
VINCENT W
Rating:
5.0
Your computer system collapsed just after I arrived at the store at 7:50 am. It would not accept credit cards from me and several other customers. So instead of a 15 minute check in, it was over an hour. The clerk whose last name I think was Alessi, was very apologetic and worked hard to basically redo my reservation to get me out of there .
Hugh P
Rating:
5.0
Customer did not leave a comment.
EVELYN Q
Rating:
5.0
Customer did not leave a comment.
STEVE F
Rating:
5.0
Good customer service
OMOMARO O
Rating:
3.0
Customer did not leave a comment.
Patricia T
Rating:
5.0
Staff was very helpful and the rental process was quick.
LLOYD L
Rating:
4.0
Customer did not leave a comment.
joseph b
|
Overall Experience
Rating:
5.0
Very. Clear instructions and helpful.
MARLIN G
Rating:
3.0
Have available trucks if reservation is made there
louis t
Rating:
1.0
The truck has maintenance issues and went through two full tanks of fuel to go 195 miles
WILLIAM K
Rating:
1.0
The staff were either unfriendly, clueless or not with it. At both Spartanburg locations it feels like there is no one in charge and they don't know what they are doing.
Hire someone who can manage and get rid of the ones who are clueless and careless. It is not that hard to tell someone exactly what kind of hitch and that you need a light kit on your hitch, and to not have to wait endlessly to be helped because they can't find the person who is supposed to be doing their job!
Barbara B
Rating:
5.0
Customer did not leave a comment.
LUZ G
|
Overall Experience
Rating:
1.0
Better communication and need some helpful for check in and out. we had reservation almost more than two weeks in advance and as we get to the location, U-Haul person at the location without checking our reservation telling us we don't have any trucks available for us. we show her our online check in with truck number and she was keep telling us we don't have any truck available. she need to cool down and check the system before making any augment to customer.
NILESH P
Rating:
5.0
It was set up very easy to drop off after hours, and the next day the staff was extremely helpful and caught that I had left my phone holder in the truck. Thankful he had the eye for that detail!
ANGELA H
Rating:
5.0
Customer did not leave a comment.
GLORIA J
Rating:
5.0
Customer did not leave a comment.
KEVIN F
Rating:
3.0
I had ordered a hand truck but was not given, I order it 1 month ago and thought for sure one would be reserved for me. While 3 trucks came in at least one would have what I ordered.
JACK H
Rating:
2.0
it was closed. No interactions with anyone at the drop off spot.
EVELYN R
Rating:
3.0
We were pressured to take the tire coverage which was not explained to us before we got to South Carolina to rent We felt the tires should have been in good shape or the U-Haul should not have been rented out.
That was unfair to do. We have never had to buy this to rent
RICHARD L
Rating:
5.0
Customer did not leave a comment.
AMBRIA W
Rating:
3.0
Everything started okay until it was time to return the equipment.
The price I agreed to is not what was deducted from my debit card. When I asked why, I was told that they put a two day hold on the rental and I was clear that I stated that I would have it back in several hours.
SANDRA J
Rating:
5.0
Very polite and knowledgeable. Equipment was in perfect working order.
RUSSELL P
Rating:
2.0
Stood at the desk for a few minutes while they were all on their phone. The truck smelled like cigarettes.
Farrah G
Rating:
4.0
I wasn’t told how much time I had to use the vehicle until the next day when I came to pick up. I was headed out of town, praise God I got back in time didn’t want to have to pay an extra $50
TOMMY W
Rating:
5.0
The young lady at the counter was and is very helpful.
CYNTHIA H
Rating:
5.0
Customer did not leave a comment.
Matthew L
Rating:
5.0
Customer did not leave a comment.
ZERYNA R
Rating:
5.0
Customer did not leave a comment.
COURTNEY D
Rating:
5.0
We rented a car dollie, the tires were making a thumping noise, my husband thought they had to much air in them,when we returned the dollie we noticed it had a bad tire on it. Would not have been good if the tire blew when hauling a car!! Staff was very friendly!!
RICHARD B
Rating:
5.0
Customer did not leave a comment.
STEPHAN P
Rating:
5.0
Customer did not leave a comment.
Anael R
Rating:
5.0
Customer did not leave a comment.
billy m
|
Overall Experience
Rating:
2.0
Someone had access to my unit and removed items without my knowledge the unit was ransacked. This was my first experience and it was traumatizing
TAKENIA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dateria C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brandy L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alisha H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jasmine R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
deborah s
|
Overall Experience
Rating:
5.0
The staff were so patient and went above and beyond to make sure I had a great experience.
Alisha H
|
First Impressions
Rating:
4.0
Thumbs up in my book. Great job keep up the great work
Lashawn N
|
Overall Experience
Rating:
4.0
Didn't take a storage unit. Ended out that after checking a few of them, they didn't have an outside unit that I prefer!
MANLEY M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
NATASHA D
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Nydia H
|
Overall Experience
Rating:
1.0
My storage lock has been cut off and a new one has been put on all my clothes and shoes was gone. A lot of my kids things I had a car set of speakers size 12 missing. I had a lot of stuff missing out my storage and no one has supposed to be in it, it was not even time to be to be even for someone to even be in it
marandy g
|
Overall Experience
Rating:
4.0
Everything good except check in module need to be fix otherwise great
Vannaphaloun P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nyeaijah s
|
Overall Experience
Rating:
5.0
We also got 2 moving guys, Shawn and Scotty, from yalls recommendations and they did a awesome job and were very nice.
Meliissa H
|
First Impressions
Rating:
3.0
The staff were exceptionally wonderful and very helpful. The facility needs maintenance. Inside the store area was very clean and neat.
Susan L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIAM B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vannaphaloun P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
raven f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Johnette P
|
Overall Experience
Rating:
5.0
I appreciate your staff good job thanks
randy e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Perry P
|
Overall Experience
Rating:
2.0
Stored my daughter’s apartment stuff here for about six months. When we went to move it out we discovered mice had gotten into the unit and left droppings all over the mattresses and box springs. We ended up having to throw out two twin mattresses and two box springs. We had to take them and find a place as we were not even allowed to throw them out in the dumpster at the facility or we would be fined. I was given the manager’s number and I text her but she never bothered to respond to my text. Poor customer service!
Laurel H
|
Overall Experience
Rating:
3.0
The bathroom is always dirty and the entrance smells like pee. Would not return in the future or recommend this plays to uther peepull because it smells like peepee
Sarah B
|
Overall Experience
Rating:
3.0
It’s homeless people sleeping in there and old bikes and tuff stored around the property when I was getting my stuff out to store it I almost fell over a bike
Natasha D
|
First Impressions
Rating:
4.0
It was raining when we moved in and the ceiling was leaking. Not super confidence inspiring.
Alexandra J
|
Online Move In
Rating:
1.0
Would not recommend or use again, your stuff is not safe here.
Jessica D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sean C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisa L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christopher s
|
First Impressions
Rating:
5.0
They are nice here and worked to help fix a problem with rental...
Sean C
|
First Impressions
Rating:
1.0
Mya storage was broken into twice. Kristian Thompson, The GM, was the absolute worst. Once I realized it was broken into she was so nasty towards me with looking through the video. She stayed the video only went back 1 month and was not willing to look through it. She continuously denied that it was my unit being broken into even though I watched them take my items out of the unit. She asked when the last time I visited my unit and when told she then made the remark “who doesn’t go to their storage in 2 months?” . I use U-Haul everytime I need to move, but with the service I was provided I’ll make sure that none of my friends or family ever use it again. I’m still waiting on a claims adjuster to contact me.
NE'MIAH M
|
Overall Experience
Rating:
5.0
The unit is very conveniently located. I was a bit confused about the check-in and initial access, but now I’m a fan of it. My only problem is that I may need another room
Rena J
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Shakita R
|
Overall Experience
Rating:
5.0
Clean. Super helpful friendly staff. Would recommend
Jennifer C
|
Overall Experience
Rating:
5.0
Very professional
vinson e
|
First Impressions
Rating:
5.0
N/A
Jerry P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLARENCE H
|
Overall Experience
Rating:
5.0
They were more than helpful with every step of the process and I’ll definitely choose them again.
LATOYA P
|
Overall Experience
Rating:
5.0
Extremely helpful in my time of need. I used service for 1.5 years and I’ve used another storage unit in the past and U-haul was an angel compared to them.
Tiauna C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyeast L
|
Overall Experience
Rating:
5.0
No comments
Jerry P
|
First Impressions
Rating:
5.0
Great staff, always helpful. Convient office hours too. Helped me out the day after Thanksgiving with no problems.
EDWARD P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
EDWARD P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
McArthur W
|
Overall Experience
Rating:
5.0
Great people ! Great service
greg a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kelly n
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Terry R
|
Overall Experience
Rating:
5.0
Friendly, helpful, accommodating and clean
kelly n
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GREG S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jazzmin P
|
Overall Experience
Rating:
5.0
Thanks to the lady that helped me back the truck up
Mckarius W
|
First Impressions
Rating:
1.0
Managers are never in store and calling uhaul store is near impossible you’re always sent to customer service who can never help with issues
malaki a
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Christen G
|
Overall Experience
Rating:
5.0
I am sorry I didn't get their names, but the two gentlemen that were at the facility when we arrived were very polite and extremely helpful even though they were very, very busy.
Timothy T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
brittney d
|
Overall Experience
Rating:
5.0
John D was always helpful
David M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
La' C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nyeaijah s
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
steveas m
|
First Impressions
Rating:
5.0
The level of customer service was refreshingly great!
LARRY C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Wakendra R
|
Overall Experience
Rating:
2.0
After I spoke to customer service giving my close out date I received emails more than one I felt bullied by Jeffrey Burnett I'm assuming a manager or supervisor at the location it was very unsettling
Chris E
|
Overall Experience
Rating:
5.0
Thank you
Janice P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa l
|
Overall Experience
Rating:
4.0
Great experience!!!
Edward D
|
First Impressions
Rating:
5.0
The lady was very helpful and very polite nice and super friendly
marandy g
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
pascual r
|
Overall Experience
Rating:
2.0
After using the storage unit for more than a year today we moved out. Our furniture was covered in rat feces and ruined other items. The assistant manager was nice and stated to never have this happen before and gave me the insurance company information. Hopefully they can compensate for this issue.
Fakeerah J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tara C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
meagen b
|
Overall Experience
Rating:
2.0
As all of the above questions were great. The location of our unit was not good having to go up a flight of stairs while moving furniture is terrible WHO decided that this was a good idea.
Malik F
|
Overall Experience
Rating:
5.0
I was having a bad day the man was still kind to me. Unlike any other company they answer the phone every time
cietria c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tara C
|
First Impressions
Rating:
5.0
Shareka Wallace and Courtney were wonderful. They were friendly and helpful. Excellent people!
JAMIE K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
laura h
|
Overall Experience
Rating:
1.0
Had a lock on unit i couldnt get in
lisa l
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
juantia s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LANNY T
|
Overall Experience
Rating:
5.0
Ms. Sheri is very customer service she his a very sweet person thank you Sheri for being so nice god bless you
Mary B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dearis L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NYESHA N
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sharion B
|
Online Move In
Rating:
5.0
Convenient & friendly, thank you!
DORIS M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrea B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Regena B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sasha k
|
Overall Experience
Rating:
4.0
Thought you would offer military or AAA discount.
Johnnie B
|
First Impressions
Rating:
5.0
Best uhaul i have every been to
SEAN B
|
Overall Experience
Rating:
5.0
Good customer service
VERA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LANNY T
|
First Impressions
Rating:
2.0
Had a total of 2 units, seemed to be much confusion about my move out date for one. Malinda (I believe is her name) helped clear that up after speaking with 1800 customer service who couldn't even figure it out and I never got a call back from a store manager. Second unit was outside, my things were covered in rat poop and roaches dead and alive literally had to bomb my new place to kill everything. Prices could definitely be cheaper due to critters. This location is literally always 100% busy with very little staff. Josh ( or maybe Justin is his name ) was always helpful anytime I needed anything. Facility definitely needs to be deep cleaned and pest controlled asap.
agsonnia g
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
KANISHA N
|
Overall Experience
Rating:
5.0
Clean n staff very helpful
Mary D
|
Overall Experience
Rating:
2.0
Found mounds of rat poop & roaches in my items upon moving out of one of my units. They always seem to be short staffed, things aren't done in a timely manor. Billing issues in the beginning. Overall 3 stars.
agsonnia g
|
Overall Experience
Rating:
5.0
Donna, Jeff, Micah, and Mrs. Pat were all excellent with us. I had a rather odd situation arise while having their uhaul and they were understanding and empathic. I would recommend the team for a huge round of applause in addition to an incentive of some sort from corporate. This team is doing an outstanding job. Thanks to each and every one of u
lauren h
|
Overall Experience
Rating:
5.0
Wonderful customer service!!
GINGER C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
YASHECKA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VERA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Corey R
|
First Impressions
Rating:
5.0
345 Whitney rd Spartanburg South Carolina location has the best staff. My only complaint is the hall light didn’t seem to work making it impossible to see in one of my units. Besides that it was a great experience.
jonathan c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BENNYD S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEAUNDRE S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Qwantavia S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
sharon b
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Regena B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David M
|
Overall Experience
Rating:
3.0
I could get through the sliding glass door and I had bib furniture
KAREN H
|
First Impressions
Rating:
4.0
I always try and go thru uhaul especially whitney rd staff is always nice
DAVIDA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard L
|
First Impressions
Rating:
5.0
Every one was helpful and amazing. Will definitely recommend.
STACEY F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GLEN M
|
Overall Experience
Rating:
2.0
Manager and upper management nasty
jimmy c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keisha B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renecea N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John R
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Breanna M
|
Overall Experience
Rating:
5.0
Josh Quinn and Donna Quinn provided excellent customer service.
tom m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
George K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
George K
|
First Impressions
Rating:
5.0
Very satisfied customer, there was a problem with the u haul system and i wasn't able to get my card to get in to my unit after 5, i was able to get a hold of the manager after hours and ricki was very helpful to the situation and my needs as i had to be at work the next morning at 5am and she extended the time on the trailer for me to come in when i got off work. THANK YOU VERY MUCH spartanburg u haul team.
albert w
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
MARIE B
|
First Impressions
Rating:
5.0
This was the cleanest storage facility I have ever used. The staff was cleaning the outside and removing leaves to keep them from blowing inside the building. Very secure and convenient. The staff was so helpful when we dropped off our belongings and even told me to call to switch the drop off to their location. Best experience with a move and storage.
Veronica H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mercia h
|
First Impressions
Rating:
5.0
Nice day
tom m
|
First Impressions
Rating:
1.0
When we went to pick U-Haul and get items out of storage to move nobody was there to open the store!! Appointment was at 8am and nobody arrived until 10am and that was after I called customer service! No discount was offered or anything and there were about five other people waiting as well!
tamala j
|
Overall Experience
Rating:
5.0
Manager Ruben Vega is very kind, competent and helpful.
merwan f
|
Overall Experience
Rating:
1.0
Too much to type, willing to talk. 734-578-3319
merwan f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
arstein t
|
Overall Experience
Rating:
5.0
Just great staff
Amanda M
|
Overall Experience
Rating:
5.0
Very professional and great with correcting things that was missed understood no hassle just fix the problem and ended with have a nice day everything taking care of thanks to the staff at the u-haul
Amanda M
|
First Impressions
Rating:
5.0
Mr. Sterling Farr, was awesome. Very professional, kind, polite and indeed patient. You have invested in a great employer
Terry L
|
First Impressions
Rating:
2.0
Everything from the pick up location, onsite storage and drop-off location was all mixed up and was truly a disaster! I’m still very angry and frustrated! Just glad the experience is over!
tamala j
|
First Impressions
Rating:
3.0
The employee was nice and helpful, I needed to get storage, and paid for 24acces, the stores card reader was down I made sure to get unit before they closed, just to have truck loaded then denied acce
Donavon t
|
First Impressions
Rating:
5.0
Thanks for your service.
Julia C
|
Overall Experience
Rating:
5.0
Very friendly staff and excellent service.
Darrell B
|
Overall Experience
Rating:
5.0
Courteous staff , clean and convenient location
Lisa D
|
Overall Experience
Rating:
1.0
The storage alarm units were going off the store employee was not concerned. I went back to retrieve items with people that could help me move items. And employee told me that I would have to come bac
kathy j
|
First Impressions
Rating:
5.0
Everyone was very friendly & helpful!!
Cheryl G
|
Overall Experience
Rating:
5.0
The best team Ive ever dealt with, never <;
Amy G
|
First Impressions
Rating:
5.0
I used U-Haul Storage for 30 days. From the 1st day to the last, I visited the storage facility 4 times and each visit was excellent with staff addressing any questions or problems that I had.
Stanley C
|
Overall Experience
Rating:
2.0
The uhaul storage facility is infested with roaches, and I feel I should be reimbursed for the bug removal products I'm definitely going to have to buy after using your facility.
william s
|
First Impressions
Rating:
5.0
Jeffery assisted me in storing my items, answered any questions and was always there to help whenever I had to get something from my ubox. Every store needs a Jeffery.
Thank you,
-Andy
Cannizzaro Sa
Andrew T
|
Overall Experience
Rating:
5.0
Very helpful, friendly, staff. Have rented several pieces of equipment from this location and rented storage unit. WIll definitely use again when next need arises.
Steven T
|
Overall Experience
Rating:
1.0
Truck broke down and they still have my property. want me to pay to get property back from their storage. when it wasn't suppose to be at their storage. it suppose to be at my storage building.
VEREMELLA C
|
First Impressions
Rating:
5.0
Great customer service.
ann m
|
Overall Experience
Rating:
5.0
Great team of employees , each month for 15 mos. I came to pay our unit fee in person . Each time was a pleasantly easy visit.. also told them many times that this was the best ran location for sure !
Luis U
|
Overall Experience
Rating:
5.0
Very easy self check in
Cynthia B
|
Reservation
Rating:
5.0
Staff was nice and friendly. Knowledgable. And was able to help and answer any questions or concerns I had.
Dillon L
|
Overall Experience
Rating:
5.0
Thank you for your kindness,consistent, friendly smiling face and made me feel like we had known each other for years. So for that I say thank you and if I need to move or storage space
jamenia s
|
Overall Experience
Rating:
1.0
My husband loss his job and we got behind on our storage payments. They said they would auction our belongings and throw away pictures and other stuff. Rat poop and urine was on all our things.
LINDA L
|
Overall Experience
Rating:
3.0
That was canceled and resecheled to Lake Bowan storage. U-haul said the first would be free but lake bowan said no. So I can't rate your service till I move in. Thank You Thomas B
thomas b
|
Reservation
Rating:
5.0
I would recommend all my family and friends to uhaul
Laura E
|
Overall Experience
Rating:
1.0
Provided terrible customer service, and communication regarding my ubox. I will never use or recommend the uhaul ubox service to anyone.
Scott H
|
Overall Experience
Rating:
1.0
EXTREMELY POOR. Staff was selling personal stuff to customers and getting paid through cash app and left the front desk in order to take care of that instead of the next customer in line for 15 min.
Denisa Z
|
Overall Experience
Rating:
4.0
This facility and staff was good. They moved or changed some staff members on me, but nevertheless it was still okay.
Latarsha W
|
Overall Experience
Rating:
5.0
Very friendly and very efficient.
tim h
|
Reservation
Rating:
5.0
Everything as promised. Courteous, knowledgeable employees. Good experience. Decent price. Would recommend.