Customer Reviews for U-Haul Moving & Storage of Spartanburg

3076 reviews

345 Whitney Rd   Spartanburg, SC 29303
(By Benson Nissan Cadillac)

(864) 582-4140

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(864) 582-4140

345 Whitney Rd
Spartanburg, SC 29303
(By Benson Nissan Cadillac)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeanette S. 
Rating:
5.0

The reservation and rental process was pretty straightforward. The only improvement would be if the preexisting damages on the rental vehicle were already entered so that I wouldn't need to take photos and note damages that are known to UHAUL. The photos used by UHAUL for the pretrip inspection do not show preexisting damages to vehicle clearly. The van ran fine, was comfortable, and performed its task with no problems. I would recommend this UHAUL location to a friend.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

Richard L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chad D. 
Rating:
1.0

over charged. charge me a late fee for being late which I was a hour early. Then the next time I rented i decided to keep it a extra day to pick up my wife's swimming pool so I did the online extension an had it back the following day 12 hours early an they charged me again double the price saying I didn't extend my rental.. if you need a u-haul go buy you Hummer box truck with all the extras... it will be alot cheaper!

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

TIERRA M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Quick and easy return of the vehicle at this location. Very satisfied!

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

JORDAN F. 
Rating:
5.0

No problems, smooth friendly transaction

ERWIN H. 
Rating:
5.0

I have used this store a few times, the employees are always very friendly and helpful to my needs. Thank you for great customer service

ALBERT W. 
Rating:
1.0

Customer did not leave a comment.

TOWANNA T. 
Rating:
1.0

Customer did not leave a comment.

AHMED MOUSSA F. 
Rating:
5.0

My original confirmed reservation 29659602 time and location for pick-up was Marathon 3527 Lansdowne Dr, Lexington, KY 40517 at 10:00 am Friday 7/16. Late Thursday 7/15 while I was driving from SC to Lexington I received a call from the Marathon location informing me that they did not have the equipment. They informed me that the equipment was in Frankfort, KY. I then had to drive to Frankfort to get the trailer that was confirmed for Lexington. "UNACCEPTABLE - SLACK - IRRESPONSIBLE". I then tried to use the after hours drop off in North Charleston at 4788 Dorchester Rd. The UHAUL app would not recognize my location at the facility. As I felt responsible for the equipment, I decided to pull the trailer back to my home city Spartanburg, SC. This was not an issue with my phone device. All other apps were working properly. I tried to reach someone via the UHAUL support customer service phone number and no one was available. The locations in Frankfort and Spartanburg were more than helpful. However, on a scale of 1 to 10 with 1 being the worst possible experience, I rate UHAUL at "1". As well, It was stated that there was a $50 compensation for UHAUL's failure to deliver the equipment based on the contract. I have not received the $50.

RICHARD H. 
Rating:
4.0

Slight glitch with check-out computer being down, but was resolved fairly quickly, but did not seem to be a back-up plan if it had stayed down...might want to consider one. Typically would be a significant issue for a customer to have to delay their equipment pick-up.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

MARTIN C. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
4.0

Good equipment. Great customer service.

LARRY S. 
Rating:
5.0

No need for improvement

Sonia B. 
Rating:
5.0

We changed our drop-off to Equity Auto and they refused to take our trailer. Therefore, we went back to the original drop off and they were very pleasant. I was frustrated and disappointed with Equity Auto.

JENNIFER S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
2.0

Customer did not leave a comment.

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

andrew D. 
Rating:
5.0

Customer did not leave a comment.

VALERIE M. 
Rating:
4.0

Customer did not leave a comment.

Sabrina E. 
Rating:
3.0

The 2 people working were more interested in debating the weeks schedule than actually checking me in. It took twice as long as it should given their concern over who is scheduled tomorrow and their obvious disdain for their manager.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

MARVIN C. 
Rating:
5.0

Customer did not leave a comment.

Kathy B. 
Rating:
3.0

Customer did not leave a comment.

SABRINA E. 
Rating:
5.0

No issues with drop off. Did not interact with staff.

Conner T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
5.0

Nothing this is a very well managed facility that has a very efficient staff

DIANNA N. 
Rating:
5.0

Was really impressed with this location as a few years ago I had a TERRIBLE experience here but I believe it is under new management. Everyone was very friendly, didn't have to wait during pick up or drop off, and really just had a great experience overall.

MARGARETELIZABET E. 
Rating:
5.0

Customer did not leave a comment.

Rosheeda L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Brandon N. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Every one was helpful and amazing. Will definitely recommend.

STACEY F.  |  First Impressions 
Rating:
5.0

my trailer was clean but the left tail light was out and the left side red light was out of the socket. I let Emily know and she was great about it. While I was there the system crashed and she kept a cool head until it came up and got me out of there

HEATHER M. 
Rating:
5.0

Customer did not leave a comment.

AVA E. 
Rating:
5.0

Customer did not leave a comment.

GLEN M.  |  Overall Experience 
Rating:
5.0

The workers at U-Haul was very friendly and courteous

OCTAVIOUS S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Tara B. 
Rating:
5.0

Customer did not leave a comment.

Shawn K. 
Rating:
5.0

Customer did not leave a comment.

Sarah A. 
Rating:
5.0

Customer did not leave a comment.

TONYA G. 
Rating:
2.0

Manager and upper management nasty

jimmy c.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kelly A. 
Rating:
5.0

Customer did not leave a comment.

DEAN H. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

This location was really good. Communicated well and got the equipment as I was prepping my leave. The guy was always proactive and gave the best of any experience I've had for this company.

Cay D. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

I need the receipts. I haven't gotten receipts for the 2 rentals I had this week. Please send receipts

LEA C. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY C. 
Rating:
5.0

Everything was great.

MARK Y. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
1.0

I rented a tow dolly and dropped it off at the time and date it was to be dropped off but extended my truck rental and was told that this was ok and I would not be charged. When I went to drop off my truck, they were trying to charge me an additional $150 for the tow dolly that was dropped off AND ALREADY RE-RENTED.

JoAnn M. 
Rating:
5.0

Want to give some praise - Sterling Farr was fantastic. He was friendly, kind, and helpful in getting us our truck and on our way, despite our reservation getting transferred to his location mere days before we picked it up. Great customer service for sure!

Holly B. 
Rating:
5.0

Very easy, central location for picking up the Uhaul truck. The lady who checked me in was very friendly and helpful. Thanks!

Bradlee P. 
Rating:
5.0

Customer did not leave a comment.

Keisha B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TERESA W. 
Rating:
5.0

Very nice and friendly staff and location.

Dana P. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY R. 
Rating:
5.0

I need the receipt for this rental

LEA C. 
Rating:
4.0

Customer did not leave a comment.

JESUS A. 
Rating:
5.0

Great Costumer service right on top

Petar B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Debra N. 
Rating:
5.0

Nothing

IVAN R. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Extremely Professional and friendly staff. A wonderful experience. Thanks.!!

RANDY C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Staff was polite, courteous and friendly. Completing the check in process was slow, but otherwise well done.

William M. 
Rating:
5.0

Great customer service !

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Renecea N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUEL P. 
Rating:
4.0

At this time I would definitely not recommend using uhaul!

SHERRI H. 
Rating:
5.0

It was a great experience overall

BRUCE K. 
Rating:
5.0

Customer did not leave a comment.

DONALD F. 
Rating:
5.0

Excellent Customer Service from the rental and the return. Will use this facility again !

Susan G. 
Rating:
5.0

Very helpful

DARREN P. 
Rating:
1.0

Fire sterling Farr jr bc if y'all think I'm paying for a one way then to return fuck y'all

Jessica S. 
Rating:
4.0

Customer did not leave a comment.

MARGARET M. 
Rating:
1.0

I rented a uhaul truck from the Whitney Rd store today and it broke down one around 11am. I wanted on hold with roadside assistance for 1hr and 45 mins and want able to reach anyone for assistance. During the time of being on hold i tried to complete roadside through the online portal but couldn't get through. I went to the store to see whats going in and I found out my contract was canceled that's why I couldnt request roadside online. One of the service reps was rude and said its my fault it was canceled cause I didnt complete the contract. After I redid the contract it took 4hrs for a roadside tech to get onsite. I couldn't use the truck from 11am-430pm and it was a huge inconvenience. I lost delivery jobs today and I do request a full refund.

Terrance H. 
Rating:
5.0

Customer did not leave a comment.

Christen G. 
Rating:
3.0

Was quick and easy, in and out.

Matthew Y. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Amazing customer service!!

TIARA L. 
Rating:
2.0

The truck was very shakey while driving on the highway, scared us a little bit. Staff and location was friendly.

Beranize E. 
Rating:
5.0

Convenient drop off-not even necessary to go in-drop off only took 5 minutes.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Online Move In 
Rating:
5.0

The Lady was new but was very helpful and informative. I was very pleased with the service I received and will definitely recommend a friend and or family member to this Location. The Manager was also very helpful and friendly.

ANTHONY S. 
Rating:
5.0

Great !!! Thank you

Folasade W. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
3.0

U Haul truck broke down and left us stranded on the road. After 30 minutes waiting on on phone finally talked with someone not even local. Approximately 3 hrs on the side of the road and paying my help a mechanic arrived. thus U Haul was very costly. Picked up truck at 6:00 pm We'd June 9 returned June 10 at 5;30 and they want to charge extra day for a truck that sat on side of road most of my time. Was a very bad experience renting. Will think twice the next time I need to rent. WILLIAM R HAWKINS

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

REBECCA S. 
Rating:
5.0

While I didn't have any issues, there was another customer waiting to pick up her equipment and was having trouble with the app. I attempted to assist but was unable to resolve. She tried contacting customer service but was left on hold for quite some time. Hope she finally got though to someone…

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Y'all are cheap I will use yall next time

Laura L. 
Rating:
5.0

Customer did not leave a comment.

DANTONIO C. 
Rating:
5.0

We stopped by several times for supplies, prior to our rental. Every one was helpful and courteous no matter how crowded it was. Picking up and dropping off the truck was quick and painless.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

TAMMY M. 
Rating:
5.0

Customer did not leave a comment.

connelly C. 
Rating:
4.0

Customer did not leave a comment.

Diana V. 
Rating:
4.0

Customer did not leave a comment.

Breanna M.  |  Overall Experience 
Rating:
5.0

Staff was awesome, helped promptly, everyone was polite and positive, great location. A++++

Michael C. 
Rating:
5.0

Josh Quinn and Donna Quinn provided excellent customer service.

tom m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George K.  |  First Impressions 
Rating:
5.0

Very satisfied customer, there was a problem with the u haul system and i wasn't able to get my card to get in to my unit after 5, i was able to get a hold of the manager after hours and ricki was very helpful to the situation and my needs as i had to be at work the next morning at 5am and she extended the time on the trailer for me to come in when i got off work. THANK YOU VERY MUCH spartanburg u haul team.

albert w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MARIE B.  |  First Impressions 
Rating:
5.0

This was the cleanest storage facility I have ever used. The staff was cleaning the outside and removing leaves to keep them from blowing inside the building. Very secure and convenient. The staff was so helpful when we dropped off our belongings and even told me to call to switch the drop off to their location. Best experience with a move and storage.

Veronica H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mercia h.  |  First Impressions 
Rating:
5.0

Nice day

tom m.  |  First Impressions 
Rating:
1.0

When we went to pick U-Haul and get items out of storage to move nobody was there to open the store!! Appointment was at 8am and nobody arrived until 10am and that was after I called customer service! No discount was offered or anything and there were about five other people waiting as well!

tamala j.  |  Overall Experience 
Rating:
5.0

Manager Ruben Vega is very kind, competent and helpful.

merwan f.  |  Overall Experience 
Rating:
1.0

Too much to type, willing to talk. 734-578-3319

merwan f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arstein t.  |  Overall Experience 
Rating:
5.0

Just great staff

Amanda M.  |  Overall Experience 
Rating:
5.0

Very professional and great with correcting things that was missed understood no hassle just fix the problem and ended with have a nice day everything taking care of thanks to the staff at the u-haul

Amanda M.  |  First Impressions 
Rating:
5.0

Mr. Sterling Farr, was awesome. Very professional, kind, polite and indeed patient. You have invested in a great employer

Terry L.  |  First Impressions 
Rating:
2.0

Everything from the pick up location, onsite storage and drop-off location was all mixed up and was truly a disaster! I’m still very angry and frustrated! Just glad the experience is over!

tamala j.  |  First Impressions 
Rating:
3.0

The employee was nice and helpful, I needed to get storage, and paid for 24acces, the stores card reader was down I made sure to get unit before they closed, just to have truck loaded then denied acce

Donavon t.  |  First Impressions 
Rating:
5.0

Thanks for your service.

Julia C.  |  Overall Experience 
Rating:
5.0

Very friendly staff and excellent service.

Darrell B.  |  Overall Experience 
Rating:
5.0

Courteous staff , clean and convenient location

Lisa D.  |  Overall Experience 
Rating:
1.0

The storage alarm units were going off the store employee was not concerned. I went back to retrieve items with people that could help me move items. And employee told me that I would have to come bac

kathy j.  |  First Impressions 
Rating:
5.0

The best team Ive ever dealt with, never <;

Amy G.  |  First Impressions 
Rating:
2.0

The uhaul storage facility is infested with roaches, and I feel I should be reimbursed for the bug removal products I'm definitely going to have to buy after using your facility.

william s.  |  First Impressions 
No reviews have been submitted for this location.

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