Customer Reviews for U-Haul Moving & Storage of Spartanburg

Rating:

2.0

The woman working that morning was rude and cranky. Although I had the reservation in writing, she insisted I was wrong. She ultimately was able to get me a truck, but inside was dirty with cigar ashes (and smelling of cigarettes). The gentleman whom I saw upon return was pleasant, helpful, and informative. He was the only reason I didn't rate this experience 1 star.

Rating:

4.0

Friendly and helpful

Rating:

3.0

Employee was rude, demanding, and extremely bossy. Gave me the wrong equipment then tried to blame a booking error even tho my booking receipt showed the correct one. Luckily she was gone later that day when I brought the trailer back

Rating:

5.0

Exce

Rating:

1.0

I requested the 19.99 a day rental had it less than 24 hours & got a call saying I was past due returning it. When I did return it, less than 24 hours I was charged $88.00!! I only drove it like 20 miles so I will never use UHAUL again

Rating:

5.0

Returned the trailer after hours so did not interact with anyone. I like this drop off spot since it is well lit and always has place to park the trailer I am returning.

Rating:

5.0

Quick and easy

Rating:

5.0

Friendly and helpful service!

Rating:

5.0

Customer Service was a plus. Time in & out was fast.

Rating:

3.0

Please improve on having equipment available. I reserved the utility dolly but when I came at my scheduled time. I was told that they are sold out

Rating:

5.0

Service was very friendly

Rating:

4.0

I had two 12-volt power outlets that did not work. Inconvenient because I wanted to use my radar detector and my Garmen for directions, but couldn't.

Rating:

5.0

Thank you

Rating:

5.0

Thank you very much for accommodating us is such a short notice. Thank you Ladies we’re very nice and helpful

Rating:

5.0

Actually did not meet anyone at this location since I dropped the trailer off after hours, but the checkout procedure on the UHAUL app worked flawlessly and all went well. No problem with the trailer at all. Very good experience.

Rating:

5.0

Great service.

Rating:

5.0

I’ve known about this location for as long as I’ve lived here, but never had the need. I was pleasantly surprised, the staff was very friendly, helpful, and knowledgeable, the equipment was in great shape. I am very happy with the experience and will be sure to use them again.

Rating:

5.0

Very very good service. Thank you guys at the Witney U-Haul store in Spartanburg SC.

Rating:

4.0

Great customer service.

Rating:

5.0

The 2 young men in the evening was very polite. Donna was also awesome.

Rating:

2.0

i didnt get my packing blankets but was charged, i didnt notice until we were loading u haul, but when turning in truck i am being asked about them so i filed a dispute, will take three days i turned in truck to Alderson location Steve Feamster, he is calling to get this resolved also

Rating:

1.0

I ordered a U-Haul for 2 hours… I picked it up at 6pm brought it back at 8:40pm.. they reported that I took the vehicle, Kept it for two days and left it in a field with an abandoned dog (pit bull) I went up there cursing and demanding to see the footage and the camera shows me at 8:40pm oct.7 2025 dropping the vehicle off… I want to report Emily for lying on me and I need corporate number asap! That was so wrong of her to do that… I rented the U-Haul on Whitney road Spartanburg sc. her name was Emily… first she said she didn’t know where the van was, then she said she rescued a pit bull that I abandoned! I am terrified of animals so why would I own a dog! Then she said they found the keys under the bumper ( I ordered a van there’s no such bumper) in the camera footage you clearly see me dropping the key in the safe box… someone find me corporate number to report this matter further

Rating:

5.0

The inside of the truck had a strong smell of cigarette smoke from a previous renter. Everything else was good.

Rating:

4.0

There was no customer parking for a 24 hour period. This made it inconvenient to say the least.

Rating:

3.0

If you say you have the parts actually have them.

Rating:

1.0

One of the chains secured with nuts was missing and the other was loose. I pointed this out to the worker, but she said it was okay. It would work. Another problem is that you don't accept cash. And if you do, you charge $6. I think that's annoying! I left a bad rating because you charge six dollars more than the trailer service is worth!

Rating:

1.0

Reservation was incorrect. I had to drive 200 miles to get the toy hauler and wasn’t offered reimbursement for my travel expenses. 15ft truck was dirty.

Rating:

5.0

Everything was fine.

Rating:

1.0

The staff is racist.

Rating:

5.0

This location got us out of a bind. My daughter reserved a truck at a different location 2 weeks prior. That location rented it out to someone the day before our pickup date and not to be returned until at least 3:00 pm. The team was great here. They helped us out tremendously.

Rating:

3.0

I was sent to this location after uhaul originally sent me to anothe4 location whi didnt have my uhaul and car hauler 15 foot and car hauler it gets better

Rating:

5.0

Signs everywhere made the procedures easy to understand.

Rating:

5.0

The two young men were outstanding. They were great!!!

Rating:

5.0

Thanks

Rating:

5.0

Can’t remember her name but lady Saturday morning is a true asset to your company and Crystal Burnett is even better , thanks

Rating:

3.0

Poor customer service.

Rating:

4.0

Check the front end on truck I used. If you turn truck hard it makes popping noises.

Rating:

2.0

They at that particular U-Haul informed me that pick-up trucks were no longer rented. Why? Also, the $19.00 dollar rental for the Vans did’nt apply for a one(1) to two (2) hour rental , yet it”s advertised on the billboards and windshields of each vehicle , along with the pick-up truck. That is false advertisement. Furthermore, I feel the price I paid was excessive.I rented a van for a projected 1 to two hour rental and end up pay $82.23 after one hour and thirty minutes. If, been giving false information or over - charged , please inform me of this fact.

Rating:

5.0

Helpful staff and nice, clean van.

Rating:

5.0

Wh had no problems with the whole process. Highly recommend the location and the equipment. The only thing I can think of is there needs to be more customer parking. But that really isn’t much of a problem.

Rating:

5.0

Exelente

Rating:

5.0

The staff was awesome and helpful.

Rating:

5.0

Be prepared to deal with problematic customers with attitudes. They are coming. You reps, equipments and service are thus far above reproach. Excellent!

Rating:

3.0

First I was told max of 2 hours but it was over 4. I had to wait because it was rescheduled and I had no one that day to pick me up. I understand it’s a guesstimate because you can not foresee everything going on. But it would have been nice to have been updated instead of ignoring me until I get up ask. But what I really didn’t like is that when it was done I was told the extra wiring was in the trunk. I never heard of that so I went to look and the wire was in the tire wheel and I asked and they said it just hangs out the truck and you close the truck. Now that just ghetto as anything. I don’t know how Subaru does there wiring soI got home took out the stuff in the back and looked closer. Maybe u haul doesnt want to cut a whole to run wires. But there is a huge whole premade under the tired. The plug slides easily and straight to the bumper. I’m t does not go anywhere near either muffler either. There is no way to attach it but it is easily attached with a zip tie. Which is what u haul used to secured the extra wire in my truck. I order a cheap cover that goes over the hitch and has a plug holder too. Looks much more professional. And could have been easily done by U-Haul vs a wire dangling from the trunk.

Rating:

4.0

Just would have liked to know the code to get into the facility before getting there for early pickup.

Rating:

5.0

N/A

Rating:

3.0

This facility recently experienced some management and staff changes, which led to miscommunication. Regional Manager Emily stepped right in, listened to my concerns, and immediately began working to identify the problem. After investigating, we were able to resolve the issue, which ultimately led to locating the correct unit with my items. Thank you, Emily

Rating:

5.0

First 5 miles free then charge.

Rating:

5.0

Somehow improve how truck rides, its like a wagon ha ha

Rating:

5.0

Great

Rating:

5.0

Donna was the best. Courteous and knowledgeable, awesome person to do business with.

Rating:

3.0

I arrived on time and the manager sent an employee out to inspect my assigned trailer. He reported that the trailer had a flat tire. I waited while they put on a new tire and balanced the wheel. Then they hitched it up and discovered that one of the tail lights / turn signal lights was not working. So they assigned me a different trailer. The replacement trailer was overall a much nicer / newer trailer with LED lights, hinged rear door instead of roll-up, etc. However it had a dent in the left fender. The employee got very irritated when I wanted to document the damage as pre-existing. He said they already had pictures on file and all I had to do was tell the receiving U-Haul dealer that the damage was pre-existing and that would be OK. I took pictures none-the-less. The pick-up process took over 90 minutes.

Rating:

5.0

Keep up the good work!

Rating:

5.0

Very friendly staff ❤️ 💙 very helpful 👍 very kind. Excellent service

Rating:

3.0

Lady doing the paperwork was rude, and demanding.

Rating:

4.0

Actually put the moving equipment in the truck and confirm that there is not a hole, especially when it’s raining at the top of the U-Haul

Rating:

1.0

Was double charged for a trailer, can’t get ahold of anyone at the store. Call customer service and get a email asking for more info as to what happened and was given a email that doesn’t even work. What kind of disorganized place is this??

Rating:

5.0

Marcus and Romeo were the most.

Rating:

5.0

Everyone was always nice and helpful.

Rating:

1.0

out of all the storage facilities I have ever rented from this is the absolute worst. I had trash in front of my door for almost a week with live roaches running out of it. It looked like there was a homeless person living in the facility overnight. I wouldn’t stay at this storage facility again if you give me a lifetime of free storage.

Rating:

4.0

Overall an above average experience. Communication with the local office via telephone was a challenge at times and the website needs tweaking but still over all pleased. Wouid use the service again.

Rating:

2.0

Someone had access to my unit and removed items without my knowledge the unit was ransacked. This was my first experience and it was traumatizing

Rating:

5.0

The staff were so patient and went above and beyond to make sure I had a great experience.

Rating:

4.0

Thumbs up in my book. Great job keep up the great work

Rating:

4.0

Didn't take a storage unit. Ended out that after checking a few of them, they didn't have an outside unit that I prefer!

Rating:

1.0

My storage lock has been cut off and a new one has been put on all my clothes and shoes was gone. A lot of my kids things I had a car set of speakers size 12 missing. I had a lot of stuff missing out my storage and no one has supposed to be in it, it was not even time to be to be even for someone to even be in it

Rating:

4.0

Everything good except check in module need to be fix otherwise great

Rating:

5.0

We also got 2 moving guys, Shawn and Scotty, from yalls recommendations and they did a awesome job and were very nice.

Rating:

3.0

The staff were exceptionally wonderful and very helpful. The facility needs maintenance. Inside the store area was very clean and neat.

Rating:

5.0

I appreciate your staff good job thanks

Rating:

2.0

Stored my daughter’s apartment stuff here for about six months. When we went to move it out we discovered mice had gotten into the unit and left droppings all over the mattresses and box springs. We ended up having to throw out two twin mattresses and two box springs. We had to take them and find a place as we were not even allowed to throw them out in the dumpster at the facility or we would be fined. I was given the manager’s number and I text her but she never bothered to respond to my text. Poor customer service!

Rating:

3.0

The bathroom is always dirty and the entrance smells like pee. Would not return in the future or recommend this plays to uther peepull because it smells like peepee

Rating:

3.0

It’s homeless people sleeping in there and old bikes and tuff stored around the property when I was getting my stuff out to store it I almost fell over a bike

Rating:

4.0

It was raining when we moved in and the ceiling was leaking. Not super confidence inspiring.

Rating:

1.0

Would not recommend or use again, your stuff is not safe here.

Rating:

5.0

They are nice here and worked to help fix a problem with rental...

Rating:

1.0

Mya storage was broken into twice. Kristian Thompson, The GM, was the absolute worst. Once I realized it was broken into she was so nasty towards me with looking through the video. She stayed the video only went back 1 month and was not willing to look through it. She continuously denied that it was my unit being broken into even though I watched them take my items out of the unit. She asked when the last time I visited my unit and when told she then made the remark “who doesn’t go to their storage in 2 months?” . I use U-Haul everytime I need to move, but with the service I was provided I’ll make sure that none of my friends or family ever use it again. I’m still waiting on a claims adjuster to contact me.

Rating:

5.0

The unit is very conveniently located. I was a bit confused about the check-in and initial access, but now I’m a fan of it. My only problem is that I may need another room

Rating:

5.0

Clean. Super helpful friendly staff. Would recommend

Rating:

5.0

Very professional

Rating:

5.0

N/A

Rating:

5.0

They were more than helpful with every step of the process and I’ll definitely choose them again.

Rating:

5.0

Extremely helpful in my time of need. I used service for 1.5 years and I’ve used another storage unit in the past and U-haul was an angel compared to them.

Rating:

5.0

No comments

Rating:

5.0

Great staff, always helpful. Convient office hours too. Helped me out the day after Thanksgiving with no problems.

Rating:

5.0

Great people ! Great service

Rating:

5.0

Friendly, helpful, accommodating and clean

Rating:

5.0

Thanks to the lady that helped me back the truck up

Rating:

1.0

Managers are never in store and calling uhaul store is near impossible you’re always sent to customer service who can never help with issues

Rating:

5.0

I am sorry I didn't get their names, but the two gentlemen that were at the facility when we arrived were very polite and extremely helpful even though they were very, very busy.

Rating:

5.0

John D was always helpful

Rating:

5.0

The level of customer service was refreshingly great!

Rating:

2.0

After I spoke to customer service giving my close out date I received emails more than one I felt bullied by Jeffrey Burnett I'm assuming a manager or supervisor at the location it was very unsettling

Rating:

5.0

Thank you

Rating:

4.0

Great experience!!!

Rating:

5.0

The lady was very helpful and very polite nice and super friendly

Rating:

2.0

After using the storage unit for more than a year today we moved out. Our furniture was covered in rat feces and ruined other items. The assistant manager was nice and stated to never have this happen before and gave me the insurance company information. Hopefully they can compensate for this issue.

Rating:

2.0

As all of the above questions were great. The location of our unit was not good having to go up a flight of stairs while moving furniture is terrible WHO decided that this was a good idea.

Rating:

5.0

I was having a bad day the man was still kind to me. Unlike any other company they answer the phone every time

Rating:

5.0

Shareka Wallace and Courtney were wonderful. They were friendly and helpful. Excellent people!

Rating:

1.0

Had a lock on unit i couldnt get in

Rating:

5.0

Ms. Sheri is very customer service she his a very sweet person thank you Sheri for being so nice god bless you

Rating:

5.0

Convenient & friendly, thank you!

Rating:

4.0

Thought you would offer military or AAA discount.

Rating:

5.0

Best uhaul i have every been to

Rating:

5.0

Good customer service

Rating:

2.0

Had a total of 2 units, seemed to be much confusion about my move out date for one. Malinda (I believe is her name) helped clear that up after speaking with 1800 customer service who couldn't even figure it out and I never got a call back from a store manager. Second unit was outside, my things were covered in rat poop and roaches dead and alive literally had to bomb my new place to kill everything. Prices could definitely be cheaper due to critters. This location is literally always 100% busy with very little staff. Josh ( or maybe Justin is his name ) was always helpful anytime I needed anything. Facility definitely needs to be deep cleaned and pest controlled asap.

Rating:

5.0

Clean n staff very helpful

Rating:

2.0

Found mounds of rat poop & roaches in my items upon moving out of one of my units. They always seem to be short staffed, things aren't done in a timely manor. Billing issues in the beginning. Overall 3 stars.

Rating:

5.0

Donna, Jeff, Micah, and Mrs. Pat were all excellent with us. I had a rather odd situation arise while having their uhaul and they were understanding and empathic. I would recommend the team for a huge round of applause in addition to an incentive of some sort from corporate. This team is doing an outstanding job. Thanks to each and every one of u

Rating:

5.0

Wonderful customer service!!

Rating:

5.0

345 Whitney rd Spartanburg South Carolina location has the best staff. My only complaint is the hall light didn’t seem to work making it impossible to see in one of my units. Besides that it was a great experience.

Rating:

3.0

I could get through the sliding glass door and I had bib furniture

Rating:

4.0

I always try and go thru uhaul especially whitney rd staff is always nice

Rating:

5.0

Every one was helpful and amazing. Will definitely recommend.

Rating:

2.0

Manager and upper management nasty

Rating:

5.0

Josh Quinn and Donna Quinn provided excellent customer service.

Rating:

5.0

Very satisfied customer, there was a problem with the u haul system and i wasn't able to get my card to get in to my unit after 5, i was able to get a hold of the manager after hours and ricki was very helpful to the situation and my needs as i had to be at work the next morning at 5am and she extended the time on the trailer for me to come in when i got off work. THANK YOU VERY MUCH spartanburg u haul team.

Rating:

5.0

This was the cleanest storage facility I have ever used. The staff was cleaning the outside and removing leaves to keep them from blowing inside the building. Very secure and convenient. The staff was so helpful when we dropped off our belongings and even told me to call to switch the drop off to their location. Best experience with a move and storage.

Rating:

5.0

Nice day

Rating:

1.0

When we went to pick U-Haul and get items out of storage to move nobody was there to open the store!! Appointment was at 8am and nobody arrived until 10am and that was after I called customer service! No discount was offered or anything and there were about five other people waiting as well!

Rating:

5.0

Manager Ruben Vega is very kind, competent and helpful.

Rating:

1.0

Too much to type, willing to talk. 734-578-3319

Rating:

5.0

Just great staff

Rating:

5.0

Very professional and great with correcting things that was missed understood no hassle just fix the problem and ended with have a nice day everything taking care of thanks to the staff at the u-haul

Rating:

5.0

Mr. Sterling Farr, was awesome. Very professional, kind, polite and indeed patient. You have invested in a great employer

Rating:

2.0

Everything from the pick up location, onsite storage and drop-off location was all mixed up and was truly a disaster! I’m still very angry and frustrated! Just glad the experience is over!

Rating:

3.0

The employee was nice and helpful, I needed to get storage, and paid for 24acces, the stores card reader was down I made sure to get unit before they closed, just to have truck loaded then denied acce

Rating:

5.0

Thanks for your service.

Rating:

5.0

Very friendly staff and excellent service.

Rating:

5.0

Courteous staff , clean and convenient location

Rating:

1.0

The storage alarm units were going off the store employee was not concerned. I went back to retrieve items with people that could help me move items. And employee told me that I would have to come bac

Rating:

5.0

Everyone was very friendly & helpful!!

Rating:

5.0

The best team Ive ever dealt with, never <;

Rating:

5.0

I used U-Haul Storage for 30 days. From the 1st day to the last, I visited the storage facility 4 times and each visit was excellent with staff addressing any questions or problems that I had.

Rating:

2.0

The uhaul storage facility is infested with roaches, and I feel I should be reimbursed for the bug removal products I'm definitely going to have to buy after using your facility.

Rating:

5.0

Jeffery assisted me in storing my items, answered any questions and was always there to help whenever I had to get something from my ubox. Every store needs a Jeffery. Thank you, -Andy Cannizzaro Sa

Rating:

5.0

Very helpful, friendly, staff. Have rented several pieces of equipment from this location and rented storage unit. WIll definitely use again when next need arises.

Rating:

1.0

Truck broke down and they still have my property. want me to pay to get property back from their storage. when it wasn't suppose to be at their storage. it suppose to be at my storage building.

Rating:

5.0

Great customer service.

Rating:

5.0

Great team of employees , each month for 15 mos. I came to pay our unit fee in person . Each time was a pleasantly easy visit.. also told them many times that this was the best ran location for sure !

Rating:

5.0

Very easy self check in

Rating:

5.0

Staff was nice and friendly. Knowledgable. And was able to help and answer any questions or concerns I had.

Rating:

5.0

Thank you for your kindness,consistent, friendly smiling face and made me feel like we had known each other for years. So for that I say thank you and if I need to move or storage space

Rating:

1.0

My husband loss his job and we got behind on our storage payments. They said they would auction our belongings and throw away pictures and other stuff. Rat poop and urine was on all our things.

Rating:

3.0

That was canceled and resecheled to Lake Bowan storage. U-haul said the first would be free but lake bowan said no. So I can't rate your service till I move in. Thank You Thomas B

Rating:

5.0

I would recommend all my family and friends to uhaul

Rating:

1.0

Provided terrible customer service, and communication regarding my ubox. I will never use or recommend the uhaul ubox service to anyone.

Rating:

1.0

EXTREMELY POOR. Staff was selling personal stuff to customers and getting paid through cash app and left the front desk in order to take care of that instead of the next customer in line for 15 min.

Rating:

4.0

This facility and staff was good. They moved or changed some staff members on me, but nevertheless it was still okay.

Rating:

5.0

Very friendly and very efficient.