Customer Reviews for U-Haul Moving & Storage of Spartanburg

3,348 reviews

345 Whitney Rd   Spartanburg, SC 29303
(By Benson Nissan Cadillac)

(864) 582-4140

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(864) 582-4140

345 Whitney Rd
Spartanburg, SC 29303
(By Benson Nissan Cadillac)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent customer service!

CHRISTOPHER S. 
Rating:
4.0

Customer did not leave a comment.

Sharion B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY H. 
Rating:
5.0

Convenient & friendly, thank you!

DORIS M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
1.0

Customer did not leave a comment.

SAMER H. 
Rating:
5.0

Things were great

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

KEITH J. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Everything was fantastic. The young lady who hooked up my trailer was absolutely amazing!

RONALD D. 
Rating:
5.0

Customer did not leave a comment.

SHAREKA W. 
Rating:
5.0

Terrific Experience! Everything was ready when I arrived and the team had me on the way in about ten minutes from arrival. Thanks

GEORGE N. 
Rating:
5.0

Friendly & professional staff. Excellent customer service experience!!!

SABRINA M. 
Rating:
5.0

They did great. Very nice and helpful.

NATHAN L. 
Rating:
5.0

Customer did not leave a comment.

IVAN S. 
Rating:
5.0

Excellent customer service

CHARLENE K. 
Rating:
1.0

Too mich

ELIJAH K. 
Rating:
4.0

Everything good, just busy and short staffed like everyone else

JEREMIAH M. 
Rating:
5.0

Always love this location they are the best

KEVIN P. 
Rating:
2.0

Customer did not leave a comment.

KAITLYN O. 
Rating:
5.0

Customer did not leave a comment.

TABATHA D. 
Rating:
5.0

Customer did not leave a comment.

JIMMY B. 
Rating:
5.0

Customer did not leave a comment.

Brent D. 
Rating:
5.0

Helpful and friendly service.

BILLY P. 
Rating:
5.0

We paid for added insurance and was charged for 5 days of coverage. We were told if the rental was dropped off early, a credit would be issued. Rental was dropped off 2 days early and when asked about credit, the drop off place said no credit was available on the insurance.

CATHERINE A. 
Rating:
5.0

Customer did not leave a comment.

Dylan H. 
Rating:
5.0

Really appreciate the time and effort the counter employee showed to make sure I had everything I needed!

MARK O. 
Rating:
4.0

Th van was very dirty

LEA C. 
Rating:
1.0

I woke up early to pick a 10 ft. U-Hal at one location at 7am. I arrived but no one was there, plus they were closed. So I used the phone number given on the website and was on hold for 20 to 30 minutes. I finally got someone on the phone and told them I was headed to a different location way across town and that location didn't even have the 10 ft. truck I wanted. So I was told I would receive a $50 reimbursement for my troubles and for u-haul not having what I reserved. When I dropped the truck they gave me off, they told me I wouldn't get the $50 reimbursement because I was given a truck but it wasn't even the u-haul I wanted. So I'm upset, very displeased with the service, and would not recommend using u-haul after my experience.

CHRISTOPHER D. 
Rating:
5.0

Had an issue with the drivers side windshield wiper that came off during my last 25min of the drop off. Other than that, all good.

LEON K. 
Rating:
5.0

Customer did not leave a comment.

NANCY R. 
Rating:
4.0

Customer did not leave a comment.

BRITTANY G. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY M. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

VELICA P. 
Rating:
5.0

They were SUPER FRIENDLY. I WILL BE USING THEM AGAIN!!!

JASMINE B. 
Rating:
5.0

Customer did not leave a comment.

JONATHANA M. 
Rating:
5.0

I will be renting again

William C. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Andrea B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL C. 
Rating:
5.0

Customer did not leave a comment.

Aricellas B. 
Rating:
5.0

Customer did not leave a comment.

MIRIAM T. 
Rating:
5.0

Great people to work with!

ROY J. 
Rating:
4.0

Customer did not leave a comment.

LEA A. 
Rating:
5.0

Customer did not leave a comment.

Nedio G. 
Rating:
4.0

Customer did not leave a comment.

COURTNEY R. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

AARON K. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA W. 
Rating:
5.0

Make it possible for customers to reach your location easily by phone.

SARAH C. 
Rating:
4.0

Customer did not leave a comment.

SCOTT E. 
Rating:
5.0

Excellent customer service and extremely friendly.

KEITH J. 
Rating:
5.0

Customer did not leave a comment.

JACK H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
1.0

They charged me a totally different price than what they said

LARISSA J. 
Rating:
5.0

I think it was excellent I really enjoyed the experience and the moving process was easy and smooth.

LEANDAE G. 
Rating:
5.0

Customer did not leave a comment.

everette D. 
Rating:
4.0

Customer did not leave a comment.

Regena B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Great service.

KADARRON A. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS H. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL H. 
Rating:
5.0

Very nice employees, everything was clean and I got exactly what I needed

EUGENIA P. 
Rating:
5.0

Really nice customer service

DAVIDA R. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

sasha k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL WILLIAM J. 
Rating:
5.0

Everything was good!

DAVID W. 
Rating:
5.0

No suggestions for improvement. Most excellent experience. Donna at the branch and GM Emily Moon were beyond awesome!!

THOMAS W. 
Rating:
4.0

Thought you would offer military or AAA discount.

Johnnie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN C. 
Rating:
5.0

Work was completed in a timely manner and installation was excellent.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
3.0

Not charge twice for 1 service

GEORGE Y. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Inside windshield needs cleaning

ROGER G. 
Rating:
1.0

Customer did not leave a comment.

Zimbalist S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
5.0

Excellent customer service. The team there is the best team i have come across.

SEAN B. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

kathryn K. 
Rating:
4.0

Customer did not leave a comment.

JUNEARIOUS M. 
Rating:
5.0

Best uhaul i have every been to

SEAN B.  |  Overall Experience 
Rating:
5.0

Great Job as always. My only complaint is for your staff which is always always always understaffed, needs help. Great location but not enough employees.

EDWARD J. 
Rating:
5.0

Windows were a bit dirty. Usually very clean. I should have pointed it out but did not realize it until I left the location.

HERBERT E. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP L. 
Rating:
5.0

helpful staff

NATHAN O. 
Rating:
5.0

Customer did not leave a comment.

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

Salvador C. 
Rating:
1.0

After checking in the uhaul the rep told me that the tire was flat which i had a feeling that it was then he charged me for $33 in gas after he acted like it was my fault the tire was flat. The overall experience wasnt that well and checking out the manager didnt go over the gas mileage terms

PARIS J. 
Rating:
5.0

Nothing at all keep up the great job

ASHONDA J. 
Rating:
5.0

Emily, manager, is the very friendly, helpful and professional…I could contact anytime and she would respond immediately! Great manager.

MICHAEL C. 
Rating:
5.0

The staff was courteous and professional!

MARK C. 
Rating:
4.0

After hours return needs improvement and the correct information of the process. The web page was unavailable Need to post the correct process. Also after downloading the app I could not upload a picture of the trailer. Def room for improvement on the software

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

LEONARDO S. 
Rating:
5.0

Good customer service

VERA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT T. 
Rating:
4.0

Customer did not leave a comment.

MARY A. 
Rating:
5.0

All is well. Keep doing what y'all doing.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

LANNY T.  |  First Impressions 
Rating:
5.0

Everything went great.

LANNY T. 
Rating:
5.0

Customer did not leave a comment.

Shataysha L. 
Rating:
4.0

Customer did not leave a comment.

MAGGIE R. 
Rating:
5.0

Wonderful customer service!!

GINGER C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YASHECKA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEAUNDRE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Qwantavia S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Regena B.  |  First Impressions 
Rating:
5.0

Every one was helpful and amazing. Will definitely recommend.

STACEY F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Online Move In 
Rating:
5.0

Very satisfied customer, there was a problem with the u haul system and i wasn't able to get my card to get in to my unit after 5, i was able to get a hold of the manager after hours and ricki was very helpful to the situation and my needs as i had to be at work the next morning at 5am and she extended the time on the trailer for me to come in when i got off work. THANK YOU VERY MUCH spartanburg u haul team.

albert w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MARIE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mercia h.  |  First Impressions 
No reviews have been submitted for this location.

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