Customer Reviews for U-Haul Moving & Storage of Spring Hill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Spring Hill

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Danny H. | First Impressions |
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Tyler and Peyton were great and helped me swiftly as I came in right before closing and there were still 2 people there.. Also, each individual space is alarmed and the 2 step entry... Very good secu.

Brennan W.
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The truck was difficult to drive. It’s as though the alignment is damaged.

Cesar R.
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Customer did not leave a comment.

Karen C.
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I rented a pickup truck to move a couch from the storage & the bed if truck had a few inches of snow. The person who we dealt with so graciously removed the snow for us!! Maybe keep a tarp in the bed of trucks for easier snow removal?

Randy W.
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Customer did not leave a comment.

Rogelio G.
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Have soda,water,or coffee for customers

Gregory O.
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Customer did not leave a comment.

SALLY V.
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Customer did not leave a comment.

Kevin V.
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ID the equipment return process and location to customer before the start of their rental.

Maria G.
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Nice people

Ricky N.
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Quoted 39 cents per mile then when returned they said 89 cents. My contract clearly said 39 cents. Manager refused to adjust. I will be calling my credit card company to dispute this charge along with contacting an attorney for legal advice and possible suit.

Sharon B.
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Customer did not leave a comment.

sahin S.
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I was charged $66 initially later negotiated for $30 for returning it barely under quarter of a tank which was picked up at barely under quarter of a tank but claimed it was exactly quarter of a tank. I guess they would pay you $30 if I returned it barely over the required!!! Shame on U Haul for giving permission to these people run their business.

Roberto G.
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:)

Christopher M.
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The service was horrible got the car loadrd o to trailer driving on i90 the straps came off 2 times could have lost car told them and they acted like no big deal

Laura S.
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Customer did not leave a comment.

june P.
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Customer did not leave a comment.

Joe P.
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Customer did not leave a comment.

June P.
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Your staff was competent and friendly!

Sean A.
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Customer did not leave a comment.

Lourdes R.
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Customer did not leave a comment.

Patricia B.
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The after hours return was hard to use due to the web site.

Mystery E. | Overall Experience |
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Great staff and clean storage with no pest issues. Only uhaul I would recommend.

richard C.
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Customer did not leave a comment.

Christine N.
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Tyler Jones was exceptional. He was polite, well spoken and very helpful with all my questions and concerns. He is one of the most personable service reps. I’ve ever had at this UHaul location and I’ve been a customer there for over 4 years.

Sandra H.
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5 star service *****

Roel R.
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Everything was perfect. The van was warmed up. It was cold and snowy, but I didn't even need to clean off the van. The van was good to go. The van was pulled right up to the front door. The only issue I had was that I looking for a small box truck, but only the van was available to me. I know that's partially my fault, but I saw many small trucks sitting in parking lot and thought there were plenty available. Next time I'll reserve one with plenty of advance notice. Thanks.

Dennis F.
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Customer did not leave a comment.

Amanda C.
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Customer did not leave a comment.

Joseph S.
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Customer did not leave a comment.

Deborah C.
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Customer did not leave a comment.

William K.
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Customer did not leave a comment.

Anthony C.
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Customer did not leave a comment.

Paula T. | Overall Experience |
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The whole experience was great. Everyone was very nice and helpful, I would use it again.

Chiffon B.
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Customer did not leave a comment.

Vivian K.
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There were 2 people working the desk when I arrived but both were helping the same customer. Neither acknowledged me until the first customer walked away angry. One of the employees followed him. The other knocked his forehead on the counter before offering to help me. The last time I was at this location, the staff was very helpful. This time....not so much!

Scott S.
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U-Haul of Spring Hill was great to work with. They were friendly, prompt and understood our needs. The truck was clean, ran well and there were no billing surprises during the return process. Everything was as promised - just as you would expect from a well-managed location.

James B.
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Customer did not leave a comment.

Jerry S.
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The staff does not have a friendly attitude. The oriental gentlemen is crabby and does not give me the impression he is there to help but rather be somewhere else. They say they don't charge my cc until return. My card gets charged then refunded. Not trustworthy or believable. I would not go back to that location

Frederick G.
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A very well run store. The staff and manager are very friendly and helpful.

Darrell C.
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Great personal service

Johnnie S.
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Customer did not leave a comment.

Lou C.
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Customer did not leave a comment.

Michael D.
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Our situation is probably different than most. The staff has always been helpful and we are thankful for their co-operation and assistance.

Jeffery H.
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Customer did not leave a comment.

Jordan M. | First Impressions |
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I was scheduled to move into Public Storage in Elgin. I changed to U-Haul because of the cleanliness and the lighting in this location. The staff has been GREAT!

Abduallah A.
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Staff is always pleasant to work with. Great location to rent from.

richard H.
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very good experience. the guys here were very helpful and made me feel like I made the right choice. thanks.

James M.
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I was told that a 15' truck would be big enough for how many rooms I had and I ended up having to make a second trip which means I got charged twice the miles and twice the gas. I was estimated to spend $83 then ended up getting charged roughly $184.

Craig A.
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Customer did not leave a comment.

Eri G.
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Everything was great! Now...if you could just drive, unload, and unpack! ??. Seriously though, I returned a day earlier than expected and my refund was credited before I left their parking lot. And...it was raining, snowy, and cold and the guys unhooking trailers and washing out vans were still friendly and polite. Great service!

Norman P.
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Customer did not leave a comment.

Kenneth W. | First Impressions |
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Returning the truck went uneventful.

Paul B.
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Customer did not leave a comment.

Roy B.
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Customer did not leave a comment.

Mark B.
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Best service and clean premises

DON L.
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Customer did not leave a comment.

John K.
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Keep making the experience smooth, swift and simple.

Maria G.
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Customer did not leave a comment.

Deborah M.
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Customer did not leave a comment.

Robert Z.
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Customer did not leave a comment.

Jennifer D. | Overall Experience |
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Awesome! And thank you.

Felice C.
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Customer did not leave a comment.

Mike B.
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Customer did not leave a comment.

Eileen B.
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I use Uhaul at least twice a year, and there’s always some little glitch. But I wouldn’t use any other rental company.

Thomas T.
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After Home Depot failed to have enough trucks for a Weekend move. I called the recommended phone number and was told they would get me a truck for Monday. I had friends on the way to the house. I took a drive by the Uhaul Dundee location and even though it was 20 minutes before opening, I was politely helped and in my way with a nice truck in no time. Now that's the way customer service works !!! Thank You!

Rodger B.
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NO IMPROVEMENT NEEDED AS FAR ASI AM CONCERNED.

Jody W.
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Everything was great!! The staff was excellent. Very helpful

Shamika H.
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Nothing the experience was so nice and so easy no hassle and this is the 1st place I have been to that was so clean and staff was so professional

Christopher C.
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Customer did not leave a comment.

RENEE C. | Overall Experience |
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All staff I came in contact with were polite. My only complaint is the alarm would go off EVERY time the door to storage locker was opened. No one knew why either.

James T.
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Customer did not leave a comment.

Brenda D.
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Customer did not leave a comment.

Thomas L.
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Had a problem from 24 hour location called them in desperation they stepped up we have used on line booking 2 now and both times had issues after confirming on line with valid ID and CC.

Donald W.
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Customer did not leave a comment.

Mary Ann B.
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Customer did not leave a comment.

Ernest E.
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Very professional and knowledgeable. Has all the equipment needed for the move.

Michael C.
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Everything was handled perfectly. That is why we always rent our moving trucks from this location. A+

JANE R.
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Customer did not leave a comment.

Dean P.
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Customer did not leave a comment.

Antonio N.
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Customer did not leave a comment.

Richard M.
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Customer did not leave a comment.

Manfred C.
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communication problems with corporate. they waved late fee than charged me the 20 dollars. several phone call and it was fixed

James B.
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Customer did not leave a comment.

Edward P.
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Your asking too many questions just to rent a tow dolly... I will never rent a dolly again from you. I shouldn't have to answer 40 questions to rent a piece of equipment. sorry but it shouldn't take half an hour to get a piece of equipment.

James B.
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I use this location because it is convenient and usually has a good variety of equipment in stock. I rented a trailer and some moving blankets. The agent was professional and cordial. I asked if I should grab the blankets on the way out to my vehicle to drive it around to hook up the trailer. The clerk said he would take care of it. After driving a few miles, I stopped to check for the moving blankets. Sure enough, they had not been put in. Thankfully, I lost only 15-20-minutes. Still, an employee who declines my grabbing some equipment should fulfill his responsibility.

Dustin T.
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Was given the truck with 1/16 of a tank of gas and told I would be given a $34 credit to hey gas as long as I brought it back with 1/4 tank top which I did. But apparently the young guy who checked it back in can’t read a fuel gauge and marked it at 1/8 of a tank so I only got $8 back.

John A.
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Customer did not leave a comment.

Steve O.
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Customer did not leave a comment.

James B.
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MARK J B.
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Exceptional service

Kay S.
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Customers Service was great & helpful, will rent again.

Deborah H.
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Customer did not leave a comment.

Sheryl G.
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Chris was exceptionally helpful.

Mike B.
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Customer did not leave a comment.

Jessica M.
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Customer did not leave a comment.

Brian M.
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Customer did not leave a comment.

Marjorie B.
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The staff was very helpful

Peter M.
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Customer did not leave a comment.

Marisol A.
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In my case everything went smooth nothing to improve. Great friendly staff they greet you as you walk in. Keep it!

Rob S.
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Customer did not leave a comment.

Connee B.
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Nothing they perfect

Richard K.
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Fast, Quality service

Ric F.
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Great service-wonderful crew

Norma F. | First Impressions |
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Great service

Stefanie S. | First Impressions |
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The person I spoke to on the phone at the facility did not know a lot. Reserved unit in line.

DANIEL F.
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The staff were courteous. Fuel level was below contract indication, spilled dried up coffee in the center console, had no moving pads to rent. Still a nice facility and nice people. I was able to rent pads at my local facility after the 50 mile drive each way to pick up the truck. The truck I was supposed to rent locally ended up needing service. So grateful I was able to still get a 26' truck, even though it was 50 miles away. Thank-you UHaul! ??

Jeffrey H.
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Very impersonal!! Treat customers like they are horrible humans. Look at you like your a person on welfare, stupid, and an idiot. I am a business professional and would never treat a customer like they do. Treat others how you want to be treated. Horrible customer service. General Manager acts like he is a KING and better than you!! Sorry but you work for Uhaul!! Will never rent from this location.

AJIT A.
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Customer did not leave a comment.

Kendra S. | First Impressions |
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Will rent again. Staff should get a raise!

Kendra S. | Overall Experience |
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I love everyone here! Pro customer service

adelaida f. | Overall Experience |
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Facilities and employee was great. Loved their professionalism.

Ryan E. | Overall Experience |
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Fantastic location. They worked with me when I needed it and made the process very easy from beginning to end. The facility was very well maintained and secure.

William Y. | First Impressions |
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Wonderful experience in using U-Haul in West Dundee. Friendly, courteous and knowledgeable worried from the desk guy to the one receiving back the rental trucks. Highly recommend!

carmlita f. | Overall Experience |
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Thank you for your help and kindness!

PATRICK S. | Overall Experience |
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U-Haul moving & Storage of Spring Hill was a Fantastic Location to Store at. Easy access to there parking lot and a lot of room to Load/Unload. Staff was very good and informative. 10/10 recommended.

CHERYL P. | Overall Experience |
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Extreme care and planning for security and safety and loading. Equipment and ramps available to easily move items to storage. Will definitely use facility again.

terry l. | First Impressions |
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The ability not to be able to reserve a unit is a problem that even the attendants there stated.

Tom K. | Overall Experience |
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Everything was top notch! The staff was friendly and professional, access was simple and convenient, the facilities were clean, orderly, and very well light. Even the restroom was always very clean!

Jennifer D. | First Impressions |
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Awesome! 😀

Jeanne S. | First Impressions |
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Friendly staff, clean accommodations, 24 hour access. It’s all good.

Richard L. | Overall Experience |
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Had the unit for just 3 months. There was a leak in the roof over unit. A panel of the tile ceiling collapsed onto our property. Because I didn’t sign up for the U-Haul offered insurance, no help.

Susan J. | Overall Experience |
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Everyone was very helpful

Kurt K. | Overall Experience |
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Great staff, very friendly and a very clean facility. I highly recommend their services!

Rubinelma R. | First Impressions |
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Excellent costumer service

julia f. | Overall Experience |
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Everything was perfect except for a couple of long wait times, one in line at the store and the other on hold waiting for a customer service rep.

John P S. | Overall Experience |
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Jeff Jones is diligent, courteous, and punctual. 5/5 would rent again.

dennis l. | First Impressions |
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Registration went smooth for my storage locker

Scott H. | First Impressions |
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Very professional & pleasant. Quick & efficient service. Will definitely recommend this U-Haul location!

James L. | First Impressions |
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excellent folks at the West Dundee location

Jackie F. | Overall Experience |
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Great service!

Dionne F. | First Impressions |
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Employees were very nice and helpful. Got us in and out quickly. Storefront was clean and efficient. Highly recommend this location!

Charmaine S. | First Impressions |
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Good Service

FRANK A. | Overall Experience |
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Excellent customer service.

Keely Ann H. | Overall Experience |
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When a leak occurred over my unit no one would admit to knowing that it had happened yet the ceiling tile had been replaced (original one was in pieces in my unit. Huge fail in customer service!

Brandan S. | First Impressions |
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💪🏽👍🏽

Jennifer M. | First Impressions |
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Staff was friendly and helpfull!

MICHAEL H. | Overall Experience |
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The staff was very helpful and knowledgeable. The facility was clean and well maintained and felt safe.

ana m. | Overall Experience |
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Worst experience ever. Daniel and Steve. working on Sunday at the West Dundee IL location are incompetent and not customer service friendly. I had reserved a pick up and trailer to transport my ubox

James C. | Overall Experience |
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Every thing was done in a timley manor as predicted. A pleasure to do business with.

Jacqueline W. | Overall Experience |
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Very satisfied with condition of facility. Best bathroom I’ve ever used in that type of building. Employees were friendly and helpful every time I was there. Would definitely recommend.

Anne M. | Reservation |
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Very friendly and helpful. The facility is very clean, well lit and even has a restroom.

karin h. | Overall Experience |
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I am pleased to recommend UHaul boxes. All of the individuals who helped me with initial drop off, pick up, storage: Cheboygan MI, Remona Sharkus, and West Dundee IL, Jeff Jones were fantastic!!!!

VITO F. | Overall Experience |
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Very friendly and helpful! My best experience with U-Haul by now.

Michael L. | Overall Experience |
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Jeff and staff always do a great job, would highly recommend.

Connie H. | Overall Experience |
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We looked at other storage facilities- this was, by far, the best. It was closest, cleanest, most accessible, well-lit, and had easy-to-lift roll-up doors (I’m 83).

Christina L. | Overall Experience |
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First time I used your storage facilities and it was a great experience. We also rented a truck to move so it was so easy to get everything from storage and rent the truck at some loc as tion!

jim s. | Overall Experience |
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Great company, and great location with a competent, professional staff.

Laurie C. | Reservation |
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Fast, efficient, super clean facility!

Megan R. | Overall Experience |
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I only had my Ubox dropped off & picked up from S. Elgin. The gal who dropped off the box was nice. The gal who picked up the box had trouble finding my location and was aggressive on the phone.

roselyn m. | Overall Experience |
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It’s very nice and clean storage. Every time I go visit in our storage unit there is a staff roaming around and clean the area. All staff are very friendly.

steffan g. | Overall Experience |
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nnn

jennifer r. | Overall Experience |
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Andrea made sure my pods were delivered at the appropriate time. With a moving schedule constantly changing, she maintained communication and professionalism! She’s a valuable member of Uhaul!

Ann R. | Overall Experience |
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Employees were very helpful

THERESA K. | Overall Experience |
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The manager Jeff was such a pleasure to always work with. Very clean facility. All the staff was very accommodating.

john m. | Overall Experience |
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Driver was nice

Amanda B. | Overall Experience |
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Gabby was absolutely amazing! She went above and beyond to schedule the delivery of my uhaul box as soon as possible. She made sure that I received it the next day as I had requested.

Paul K. | Overall Experience |
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The manager Jeff was rude to my wife parading her around trying to scold her. Very unprofessional and other tenants noticed the same behavior as well.

No reviews have been submitted for this location.

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