Customer Reviews for U-Haul Moving & Storage of Spring Hill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Spring Hill

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Jessie V. on

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Tom K. on

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Everything was top notch! The staff was friendly and professional, access was simple and convenient, the facilities were clean, orderly, and very well light. Even the restroom was always very clean!

Jennifer D. on

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Awesome! 😀

Juan C. on

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The two guys who were working were very helpful and very nice. Best customer service experience at uhaul.

George B. on

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Jason A. on

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Jeanne S. on

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Friendly staff, clean accommodations, 24 hour access. It’s all good.

Daniel M. on

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Erika H. on

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Dennis K. on

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Thank you from the service club of Sleepy Hollow...

Patryk M. on

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Norman M. on

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5 minutes before my pickup time you sent a text informing me that the equipment wasn't there, and that I'd have to drive 15 miles in the wrong direction and wait 2 hours to get a trailer. In fact, this added 50 miles to the trip. I asked if I could return the unit to my original pickup location. No. Any discount? No. The equipment is marginal (frayed tie downs, marginal tires). I didn't really have a choice because I needed to move the vehicle this day, but it was a very irritating situation.

marc z. on

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Better communication. There was an unexpected location switch and a little confusion about the exact order. Got straightened out easily enough, but corporate needs better tracking systems. Other than that, two thumbs up.

Martha H. on

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I have used this location several times and have always had a positive experience

Mark B. on

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Claudia G. on

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Leonardo G. on

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Steve G. on

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Answer the phone

Jeff K. on

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Mike W. on

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Chris T. on

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Other than the moving blankets smelling funky, everything was in good order and the clerks were friendly and helpful.

Patricia W. on

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Hilda P. on

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Pick up was supposed to be at 7am, didn't get van until 8:30!!!! Guy drove to the door for me as i was already extremely late. Got home as we are loading van, notice rear tire to be very low. Drove back to store spent another 1/2 hour there. Guy said he'd honor a discount when I returned..really $15 dollars off didn't make up for all the trouble, frustrating and stress that i was put through!!!

Martha B. on

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Alvin was the associate who helped me. He was efficient, courteous and very pleasant.

Anthony J. on

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Timothy M. on

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laura h. on

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my entire order was not quoted the same by the end of the delivery. very disappointed!!! will not recommend

Richard L. on

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Had the unit for just 3 months. There was a leak in the roof over unit. A panel of the tile ceiling collapsed onto our property. Because I didn’t sign up for the U-Haul offered insurance, no help.

Anthony S. on

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Joe B. on

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Robert D. on

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Anthony S. on

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We ordered for a pick-up at the Cary location, but after waiting in line for 20 minutes, we were informed that our truck was at West Dundee. We never received a call, text, or email stating this until 11:00pm the night that we actually used the truck, 6 hours AFTER returning it! Wasted almost an hour standing in line, then driving 10 miles away to the other location. And for the record, the people working at the Cary location are very rude and unfriendly, in every case of renting from there. Dundee was friendly and helpful. Randall Rd in Algonquin is the friendliest location. However, after this last fiasco, we will be looking to rent from Penske when we move in September.

Leticia S. on

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I came in about 10 minutes before they were going to close hoping I could just give her my information so I wouldn't have to do the mobil pick up and she was rude about it telling me "we are about to close in 9 minutes" so I said yoy know what I will donit myself and she goes "THANKS" in a smirk way I will not use this location again! It was an older white lady who sounds like she smokes too much she was such in a rush to leave she didn't want to help me

Susan J. on

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Everyone was very helpful

Anthony J. on

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Good customer service and friendly people.

brady e. on

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Staff was helpful and answered questions. However the truck had trash in the corner behind the drivers seat as well as a few gum wrappers around the front. The back of the truck was clean though. Also I picked it up with half of a tank of gas which was not ideal.

McElman A. on

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Quick easy rental process.

Arnold H. on

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Great location. Very modern, clean and well organized.

mike b. on

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Get your IT fixed. I gave all my information to the schedule people. Then I did the express check in. When I got to the location I had to give it all again. How can I trust a company that cannot get its schedule information correct?

PAUL H. on

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Need to make sure that when a quote is given it is entirely explained

Thomas Y. on

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Quick and easy. Thank you

John C. on

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Keanen N. on

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Notified rep I needed a ramp and was looking for a trailer. Received a 12’ trailer got home and no ramp. I called and said I needed a ramps, they said they had a a 10’ truck so I went back to switch to a 10’ truck. Paid and and did my walk around opened the back and found there was no ramps. Went back in and said you just heard that the reason I needed a truck was for the ramp to which I got “oh well we don’t have any trucks with ramps” so I took the truck anyway. I was set to have the truck for 5 days. The next day I got an email that U-Haul Charged my credit card $1,000.48 and that I had dropped my truck off in Missouri, even thought I haven’t been to Missouri in 5+ years and was still in possession of the truck. It said the truck was returned with 900miles on it when my truck didn’t even have 900 miles on it. I emailed corporate with no response (still to this day). After hours on the phone it was determined the Missouri store messed up the return but those are hours I’ll never get back.

jay t. on

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Experience with U-Haul it's staff the equipment the delivery the pickup and everything was absolutely perfect. I would highly recommend you guys to anybody who is moving.

Martha B. on

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Chris K. on

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Cant think if anything that could be improved. Excellent communication was something I was impressed with the most.

Jeffrey D. on

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Todd S. on

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Nicholas S. on

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Terri f. on

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Juan C. on

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Great customer service fixed the mistake that I had made. Would go back again

Morris A. on

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Jeff does a great job

KIMBERLEY H. on

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After several mix ups and problems with the uhaul customer service reps on the phone, I expected more of the same incompetence. The in store staff were quick, helpful and fixed the problems with my booking the phone representatives had created. They renewed my faith Uhaul and their helpfulness is the only reason I would ever consider using uhaul again. Next time I will bypass the app, never call the main uhaul number, and just work with the store directly.

Julio A. on

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Gerret L. on

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Great job to the entire team. They work very well together and all know the ins ands outs of their job. A+ Product and service

Sean C. on

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Was busy but they did a good job. In and out quick.

Kevin B. on

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Stephanie W. on

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The staff did not do their job. They were extremely rude and disrespectful. Horrible experience

terry p. on

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suzanne c. on

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cargo van and equipment we rented was fantastic. van drove on highway and city incredibly well. enjoyed driving it a lot. my only complaint was the employee at check in who was very rude and made a lot of snide comments. didn't show us around the van or how to drive it. seemed to not care at all. the employee who we returned the van to was very nice and courteous. thank you!

JIM S. on

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Nothing everything was great

Scott B. on

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The person that took my information was not only hating her job, but took a picture of my license on her personal phone. That alone should be grounds for firing her and issuing an apology and refund to me. Privacy is not an option and no employee should be using their personal phone to record my information EVER. I have tried to contact the manager but so far no response. I dont plan to let this go.

Randy V. on

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The trailer storage area was smaller than i expected but the technician arranged a space for the trailer I was dropping of and we got the job done. Good Job!

Mark M. on

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Veronica G. on

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The gas charge was too much :(

Kathy W. on

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linda c. on

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You and everyone we dealt with were great. Could of not asked for better people to deal with. And your girl drivers were great. Give them all raises they deserve it. A great experience.bless you all at u-haul.

Kurt K. on

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Great staff, very friendly and a very clean facility. I highly recommend their services!

dax t. on

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computer program was slow cause of a short delay

Kathy K. on

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Stop asking for name, address, phone number, email address for simple refunds that are accompanied by a receipt. Didn't need to provide all that info to buy your products, annoying that I have to provide all that to return your UNUSED products that I have a receipt for.

Tom K. on

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Renting from U-Haul was a fantastic experience. Great service, great equipment, and good prices.

Rubinelma R. on

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Excellent costumer service

Denise L. on

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Megan T. on

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When I picked up my truck, there was less than an 1/8 of a tank of gas. I got a discount because of it, but by the time I filled it up to 1/4 of a tank to return, the discount was minimal. Also, I noticed an additional charge on my account the day after. When I called the store, the employee told me there were no additional charges from when I brought it back. So they were checking on the additional charges. I should have gotten a refund since I went 40 miles instead of 50. I’m not impressed with this location and uhaul in general because of this experience.

John P. on

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Wojciech T. on

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eli s. on

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Also some small open trailers

julia f. on

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Everything was perfect except for a couple of long wait times, one in line at the store and the other on hold waiting for a customer service rep.

margot r. on

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Lakeysha H. on

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Cup holders had spillage all over, cab of the truck had a nasty smell, truck needed a wheel alignment, and I was charged an additional fee because they said the 5/8 tank wasnt replenished and I have photos of the dash.

HENRY S. on

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Greg T. on

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James F. on

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james m. on

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quick and easy

David U. on

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Great job, thanks

cindy s. on

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Liang J. on

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When you put a hardware to seal the door, you should use common screws, such as flat head or cross head, not an unusual square ones. We had a hard time to get a correct tool to open it.

antonio s. on

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John P S. on

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Jeff Jones is diligent, courteous, and punctual. 5/5 would rent again.

Wendy B. on

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margot r. on

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Rita S. on

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Ed S. on

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Everything was excellent

Samantha R. on

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Julia D. on

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Great service the u box is perfect and extremely affordable! Thank you

dennis l. on

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Registration went smooth for my storage locker

Himanshu S. on

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I was charged extra and never received refund even after calling 6 times. My experience has been horrible.

greg o. on

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Ray W. on

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Greg M. on

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Horacio G. on

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Everything was excellent

Pauletta D. on

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The two associates who helped me were so unbelievably helpful and welcoming! When I had to keep the truck longer that expected and ended up returning it at the last moment as they were closing they were patient and took the time even to add an extra payment method to accommodate me even though it was time to close. Such an amazing experience for my moving needs, moving is stressful enough, would definitely recommend this location!

TIMOTHY B. on

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Scott H. on

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Very professional & pleasant. Quick & efficient service. Will definitely recommend this U-Haul location!

Joe S. on

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ISRAEL M. on

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James L. on

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excellent folks at the West Dundee location

ron v. on

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Dave T. on

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Luis I. on

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Jackie F. on

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Great service!

Paul H. on

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lois k. on

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Everything went very well! Good customer service and friendly help. Would recommend.

Cindy W. on

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Nothing u guys are great everyone that I had talk to when renting a truck have been very polite and helpful kudos to u all! Keep up the great work!!!!!

Larry R. on

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William W. on

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Sonya s. on

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FRANK A. on

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Excellent service from U-Haul at the W. Dundee office.

Andrea A. on

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tom m. on

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First time sing this service and everything went like clockwork. Would recommend it.

Anthony M. on

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Jeff at the actual site was outstanding. The U-Haul phone division screwed up the information ( I specifically told them I needed a 2 inch hitch and that is not what they ordered or scheduled me for.) . Jeff went up and picked up the proper hitch for me from the Crystal Lake store, brought it back and installed it sooner than the estimate he gave me ! Outstanding customer service at this location !

Dionne F. on

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Employees were very nice and helpful. Got us in and out quickly. Storefront was clean and efficient. Highly recommend this location!

Jeff P. on

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The friendly staff here were wonderful. They went above and beyond in an attempt to honor the U-Haul Refund Guarantee the pickup location refused to acknowledge, but the billing system would not let them do so. They instead gave me a contact at the store to speak with if the refund was not processed within a few days, and they waived the mileage cap per the extra mileage I incurred from having to pick up the truck so far from my moving location. I went from "I will never use U-Haul again" to "I will only deal with THIS H-Haul location."

Jane M. on

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Kevin W. on

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Your staff rocks. Thanks for the fast service.

DIANE S. on

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Worked perfectly for us.

Peter I. B. on

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Charmaine S. on

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Good Service

FRANK A. on

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Excellent customer service.

FRANK A. on

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Peter B. on

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Keely Ann H. on

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When a leak occurred over my unit no one would admit to knowing that it had happened yet the ceiling tile had been replaced (original one was in pieces in my unit. Huge fail in customer service!

Brandan S. on

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💪🏽👍🏽

Jennifer M. on

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Staff was friendly and helpfull!

MICHAEL H. on

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The staff was very helpful and knowledgeable. The facility was clean and well maintained and felt safe.

ana m. on

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Worst experience ever. Daniel and Steve. working on Sunday at the West Dundee IL location are incompetent and not customer service friendly. I had reserved a pick up and trailer to transport my ubox

James C. on

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Every thing was done in a timley manor as predicted. A pleasure to do business with.

Jacqueline W. on

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Very satisfied with condition of facility. Best bathroom I’ve ever used in that type of building. Employees were friendly and helpful every time I was there. Would definitely recommend.

Anne M. on

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Very friendly and helpful. The facility is very clean, well lit and even has a restroom.

karin h. on

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I am pleased to recommend UHaul boxes. All of the individuals who helped me with initial drop off, pick up, storage: Cheboygan MI, Remona Sharkus, and West Dundee IL, Jeff Jones were fantastic!!!!

VITO F. on

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Very friendly and helpful! My best experience with U-Haul by now.

Michael L. on

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Jeff and staff always do a great job, would highly recommend.

Connie H. on

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We looked at other storage facilities- this was, by far, the best. It was closest, cleanest, most accessible, well-lit, and had easy-to-lift roll-up doors (I’m 83).

Christina L. on

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First time I used your storage facilities and it was a great experience. We also rented a truck to move so it was so easy to get everything from storage and rent the truck at some loc as tion!

jim s. on

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Great company, and great location with a competent, professional staff.

Laurie C. on

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Fast, efficient, super clean facility!

Megan R. on

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I only had my Ubox dropped off & picked up from S. Elgin. The gal who dropped off the box was nice. The gal who picked up the box had trouble finding my location and was aggressive on the phone.

roselyn m. on

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It’s very nice and clean storage. Every time I go visit in our storage unit there is a staff roaming around and clean the area. All staff are very friendly.

steffan g. on

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nnn

jennifer r. on

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Andrea made sure my pods were delivered at the appropriate time. With a moving schedule constantly changing, she maintained communication and professionalism! She’s a valuable member of Uhaul!

Ann R. on

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Employees were very helpful

THERESA K. on

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The manager Jeff was such a pleasure to always work with. Very clean facility. All the staff was very accommodating.

john m. on

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Driver was nice

Amanda B. on

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Gabby was absolutely amazing! She went above and beyond to schedule the delivery of my uhaul box as soon as possible. She made sure that I received it the next day as I had requested.

Paul K. on

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The manager Jeff was rude to my wife parading her around trying to scold her. Very unprofessional and other tenants noticed the same behavior as well.