Customer Reviews for U-Haul Moving & Storage of Spring Hill

2,936 reviews

890 W Main St   West Dundee, IL 60118

(224) 293-4456

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(224) 293-4456

890 W Main St
West Dundee, IL 60118

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very knowledgeable and friendly customer service representatives. Excellent location.

Stoney S. 
Rating:
5.0

Customer did not leave a comment.

Tracy K. 
Rating:
5.0

Customer did not leave a comment.

Pantaleon A. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

I would just notify the customer to arrive ten minutes early if they are doing the self check-in; since it ate into about 10 minutes of my rental time which I had not anticipated when I booked the van.

James B. 
Rating:
5.0

Everything went as expected. Thanks

Joseph E. 
Rating:
5.0

Keep up the great work.

Jack W. 
Rating:
5.0

Excellent service and helpful staff

Andrew W. 
Rating:
5.0

Everything was quick and easy

Christina W. 
Rating:
5.0

Customer did not leave a comment.

Dheeraj K. 
Rating:
5.0

Cannot think of anything. I appreciate how helpful the staff was and accommodating. We had to pick up the trailer earlier than planned and drop off later than planned. the staff helped us get everything ready and did a great job of explaining how to do the after hour's drop off.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
5.0

매우 친절하다.

deoksu J. 
Rating:
5.0

The mighty movers were excellent!

Sarah H. 
Rating:
5.0

I think U-haul needs to have a loyalty or rewards program for frequent renters. The friendlyness of the customer service staff at the Spring Hill location has tremendously improved after the manager has been reassigned last month. He was not a people person. I'm being diplomatic... he was an asshole.

Mark C. 
Rating:
5.0

Great service and very convenient check out / check in.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Customer service in IL was excellent with communication and guidance. Service in Sparkleberry SC was horrible, non-informative and missed every deadline promised. Zero updates and didn't show up for promised delivery date ( without notification). I had to get a hotel room and send my help hope. I had received a text notification that the 2 units would arrive between 8-10am but never showed. They arrived the next day at 2 pm after repetitive calls. The only knowledgeable person was the driver.

Ann K. 
Rating:
4.0

Customer did not leave a comment.

murtaza S. 
Rating:
5.0

Customer did not leave a comment.

christopher Z. 
Rating:
5.0

Keep guys like Don from working there 👍🏾

Troy D. 
Rating:
5.0

Todo muy bien el servicio las instalaciones, el único detalle que el almacén que me tocó estaba sucio, tuve que barrerlo por que tenía basura

IVAN J.  |  First Impressions 
Rating:
5.0

The whole process was wonderful, thank you!

anthony A. 
Rating:
5.0

Customer did not leave a comment.

Roberto A. 
Rating:
4.0

The vehicle I rented had a very strong odor of burnt cannabis. The odor was so strong it caused my clothing to smell and caused a severe headache. The staff member stated he was aware of the problem, but there was not a similar replacement vehicle available.

Christopher M. 
Rating:
5.0

Everything was smooth and easy, even after hours return.

Rich E. 
Rating:
4.0

Customer did not leave a comment.

Larry S. 
Rating:
3.0

Unit prices is an issue to work on. Suddenly, the prices go up and that was my main reason to leave the storage.

Alex A.  |  Overall Experience 
Rating:
5.0

None. It was a great experience!

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Kamil T. 
Rating:
5.0

Customer did not leave a comment.

Bobbi S. 
Rating:
5.0

Just continue doing a great job you guys

TROY D. 
Rating:
3.0

Customer did not leave a comment.

KEVIN E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
4.0

Team did all the setup and hookup quickly and efficiently

David M. 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN P.  |  Overall Experience 
Rating:
5.0

I have no complaints at all. The location, the ease of the hookup, the excellent service by Mora and Arianna was above and beyond my expectations. These two young girls were professional, kind, helpful, smiling and new their job very well. In person and on the phone they were wonderful with customer service. Thank you Mora and Arianna for making this a pleasant experience.

PHILLIP G. 
Rating:
5.0

Everyone throughout the whole process was AMAZING. Got plenty of calls to confirm deliveries and size - the whole process was super smooth and I will/would recommend this process to anyone!

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
4.0

Hold the quoted price!!!

Steve B. 
Rating:
5.0

Great customer service, all employees were kind and helpful.

Mario S. 
Rating:
5.0

Employees were very helpful

Leann R. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

Customer did not leave a comment.

AMANDA B. 
Rating:
2.0

Uhaul staff are not trained to answer questions about ubox anything. They didn't tell me that I need to hire the movers for the day after the boxes arrive. No one called to say they were being delivered at my destination until an hour before they showed up. The Uhaul driver hit a pillar in my driveway trying to get the boxes up to my house because they didn't have the proper equipment to unload the boxes. Maybe uhaul should leave the box idea to PODs

Ina D. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

The staff is very friendly and helpful.

JOSEPH B. 
Rating:
5.0

The cross country move went smoothly and easy thanks to U haul. The staff made explained everything clearly and the service was spot on! Thank you for a smooth and safe move!

Danielle P. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
5.0

Customer did not leave a comment.

Joan S. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Staff was extremely helpful. Very clean facility.

Greg D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Very helpful, friendly staff

Bill S. 
Rating:
5.0

Customer did not leave a comment.

Gene B. 
Rating:
5.0

Nothing, good from start to finish

Scott M. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

At the moment I can't think of anything. I would like to comment on how friendly and helpful the staff is whenever I needed help. I would come back to this facility for future rentals. Keep up the good work!!!!

Irma N. 
Rating:
5.0

Customer did not leave a comment.

Rodolfo R. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
4.0

Customer did not leave a comment.

JULIE K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONY L. 
Rating:
5.0

Customer did not leave a comment.

JESUS P. 
Rating:
5.0

Todd was very helpful with my storage and moving van needs! Everyone has been kind and welcoming!

Gabriella W.  |  Online Move In 
Rating:
5.0

very efficient operation.

RAUL C. 
Rating:
4.0

Customer did not leave a comment.

Billy G. 
Rating:
5.0

Customer did not leave a comment.

Brett B. 
Rating:
5.0

Everyone was very helpful and respectful, great working with them

operation sweet l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnna S. 
Rating:
5.0

Customer did not leave a comment.

Beth D. 
Rating:
5.0

Tyler was extremely courteous and helpful, and was very thorough

Sam W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg B.  |  First Impressions 
Rating:
4.0

Everything was great, nice people (Tom?), but each time I came in I had to wait more than 10 or 12 min.

Joy H. 
Rating:
1.0

Mi reservacion la hice con una semana de anticipación y a la hora de llegar dijeron que estaba cancelada, perdí más de una hora en volver a hacerla y me cobraron nuevamente

Christian S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Xochitl C. 
Rating:
5.0

Customer did not leave a comment.

dan L. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

JILL H. 
Rating:
4.0

Customer did not leave a comment.

KURT O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Good

Alexander K. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Farrukh A. 
Rating:
5.0

Customer did not leave a comment.

LINDA K. 
Rating:
5.0

excellent service and attention 👍

GERARD P. 
Rating:
5.0

Customer did not leave a comment.

Millard C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jun B. 
Rating:
5.0

Customer did not leave a comment.

Salvatore R. 
Rating:
5.0

Customer did not leave a comment.

CRAIG A. 
Rating:
5.0

Don't change anything

Nico M. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
2.0

The furniture dolly I ordered wa snot in the truck. Calling to get answers and to see if I could pick one up from the location took an hour. So our love was out behind. We were then late getting the truck back resulting in a few for checking the truck back in online but we were only late due to the late start. I was also told by the representative I spoke with that they were going to transfer me to a manager and never did. I just sat on hold for 10-15 minutes before I gave up and hung up

Christopher A. 
Rating:
2.0

conflicting info when calling in Website not that helpful and untrustworthy.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

The staff was very helpful and renting the uhaul made my moving experience positive.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

margret S. 
Rating:
5.0

Customer did not leave a comment.

Patricia J.  |  Overall Experience 
Rating:
5.0

Little bit lower price 😀

Adin H. 
Rating:
5.0

They made me drive much further to get my truck. With 24 hour notice it kind of throws off your plans!

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

TARA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Rick L. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

Katie H. 
Rating:
5.0

Great experience. Good price. Will definitely use the service again!

Julie S. 
Rating:
5.0

Good luck

Ronal R. 
Rating:
5.0

Customer did not leave a comment.

Hitesh T. 
Rating:
4.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

Props to the young lady that helped us. Wonderful customer service!

Brian N. 
Rating:
5.0

Great lighting. Super clean. Wonderful storage facility. Thank you all

FRANK E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary J.  |  First Impressions 
Rating:
3.0

Mice in unit. Not happy. Trap present. Is everything getting chewed up?

Janine T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corinn H.  |  Online Move In 
Rating:
5.0

Honestly....it was a great experience. It could not have been easier!

Amy F.  |  Online Move In 
Rating:
5.0

Gentleman was very helpful. Place looked clean & well maintained.

Carissa R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arthur Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larrold F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terra H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

brandon w.  |  First Impressions 
Rating:
5.0

The pull in garage portion of this Uhaul was very nice. I knew that cold, wet or windy weather wouldn’t affect my ability to get to my unit.The staff was also always very helpful.

Jordan V.  |  Overall Experience 
Rating:
5.0

The team here is friendly and helpful and the facility is new and clean. A great experience.

Ryan G.  |  Overall Experience 
Rating:
5.0

Looking forward to working with the staff with my storage needs

rob b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark V.  |  Overall Experience 
Rating:
4.0

I really appreciate the security functions at the West Dundee Uhaul storage. At first it is difficult to comprehend, not being able to go directly to me unit. But, after an alarm or two, I learned to swipe in and out of the storage. The down part about my experience is that no one on the property ever answers the phone. My calls were always redirected to the 800 number. And the capabilities at the operator center differ from the local Uhaul - Ugh, the phone calls. Otherwise, a really good experience.

Kenneth R.  |  Overall Experience 
Rating:
5.0

You don’t sell plastic booties.

Ester G.  |  Overall Experience 
Rating:
5.0

I would recommend this facility to everyone and will definitely use again if needed

Deborah W.  |  Overall Experience 
Rating:
5.0

very good service

CHRISTOPHER H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deborah f.  |  Overall Experience 
Rating:
5.0

The UHaul staff at West Dundee was informative and helpful. The truck rental went smoothly. The storage place is well illuminated and clean. All t his combined made my moving a lot more easier and less stressful. Thanks!

Claudia s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Celeste S.  |  Overall Experience 
Rating:
1.0

Our Family was in a very difficult position. We were givin 48 hours to move from our 3 year home. Your store in Anchorage, who we were already a customer were very condescending from the first day, judemental and actually locked us out from unloading the UHAUL rented truck, Even after paying and selecting 24hour access. We were told we should learn to plan for these things by the supervisor who was working. Granted it was Sunday, and for me it was a long day. My family was in the car parked next to the truck and the kids were worried about their clothes and things. I rent two units and trust me, I am diligently going to find a reasonable storage company to replace this nightmear we are currently in.

james d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA V.  |  First Impressions 
Rating:
5.0

Great experience. The staff was helpful, the facility was clean and the storage unit was just what I needed. Thanks

David M.  |  Overall Experience 
Rating:
1.0

When picking up trailer it was covered in motor oil inside trailer When looking at 2 other units they were also very dirty inside. I ended up taking 1 and having to go to a car wash to pressure wash it myself. Your mop isn't enough. It made me way behind schedule and my helpers cancel because of it. Very upsetting I'd like a call from management since west dundee Illinois location NEVER ANSWER THE PHONE!!!!!

Celeste S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  First Impressions 
Rating:
5.0

It was a pleasure to do business at this location.

john L.  |  Overall Experience 
Rating:
3.0

A dead mouse was removed from my storage unit when I initially got the unit which I understand. When I moved my items in the next day, there was just an awful putrid smell in the unit. I sprayed some air freshener which helped but I hope my items don’t absorb the unpleasant smell. I will say it’s very easy to move items in with the carts and the staff was helpful when I initially rented the unit.

Nadia V.  |  First Impressions 
Rating:
5.0

Both friendly and professional

Jeff J.  |  First Impressions 
Rating:
5.0

Right from the very start of our renting the facility the staff were very helpful and polite. We would definitely recommend your facility to others.

HAROLD A.  |  Overall Experience 
Rating:
4.0

Easy access to the units and smooth move-in. The only less-than-ideal part of the experience were the split-level stairs to the unit, but I needed the 8' vertical space so I couldn't be at ground level where I was limited to 6' vertical. Other than this everything else was great! Thank you!

Christopher B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mustafa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Twaneek B.  |  First Impressions 
Rating:
4.0

1st time using storage facility. Pulled up to overhead door, which automaticly opened. Went to my stoage shed location, and there was a tag fastened to door stating unit was clean and available. NO WHERE ON THE TAG DID IT STATE YOU HAD TO DIS-ARM THE UNIT OR BUILDING ALARM WOULD BE ACTIVATED !!!!! Opened the door to unit to make sure free lock was inside, and alarm was activated. No sign stating where the deactivation pad is located. Frustrating experience for 1st time in facility. Please put a note on the plastic tag attached to empty rental units, stating the Alarm Must Be Deactivated Before Opening Storage Unit Door.

Alan K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elias F.  |  First Impressions 
Rating:
5.0

PRIOR TO RENTING THE U-BOX IN CALIFORNIA, THE STAFF AT THE WEST DUNDEE LOCATION WERE VERY HELPFUL IN ANSWERING MY QUESTIONS ABOUT RENTING AND SHIPPING A U-BOX. iN DOING SO, THEY MADE IT EASIER TO FACILITATE THE MOVING PROCESS IN CALIFORNIA. WHEN THE U-BOX ARRIVED IN WEST DUNDEE THEY WERE HELPFUL IN SETTING ME UP WITH A STORAGE UNIT TO EMPTY THE CONTENTS OF THE U-BOX INTO. A SPECIAL SHOUT OUT TO THE STAFF MEMBER WHO BROUGHT THE U-BOX TO THE FRONT OF THE STORAGE UNIT LOCATION. THIS ALLOWED FOR EASIER AND QUICKER REMOVAL OF THE CONTENTS OF THE U-BOX INTO THE STORAGE UNIT. THAT EXTRA EFFORT WAS MUCH APPRECIATED.

ROBERT F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRUCE K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA L.  |  First Impressions 
Rating:
5.0

We are very pleased with your service. Thank you very much.

HAROLD A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

XIONG Z.  |  Online Move In 
Rating:
5.0

This storage facility are wonderful and absolutely I will recommend this to all my friends. All the staff are very friendly and helpful.

Rosalyn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRED H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  First Impressions 
Rating:
5.0

A little &$$$

ELIZABETH B.  |  Overall Experience 
Rating:
5.0

You Rock!!!!!!!!

Yonisha W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CINDY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Torie K.  |  First Impressions 
Rating:
5.0

Brandon is an excellent employee. He made the process easy and enjoyable and seemed to really enjoy his job. Great to see! Would highly recommend this facility

Joseph G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry g.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Virgil W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David I.  |  Overall Experience 
Rating:
5.0

Excellent sales person!--Alvin Rhee

Walter H.  |  First Impressions 
Rating:
5.0

Great experience - nice, clean and new. Fully sprinklered and alarms is a huge positive for people looking to store their possessions.

David K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle E.  |  Online Move In 
Rating:
4.0

A good size , only that needs light.

ESPERANZA V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald F.  |  First Impressions 
Rating:
5.0

Great staff!!! The entire experience from the beginning to end was perfect. The facility is really clean and organized. I will definitely recommend your storage.

Manuel D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ralph A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Y.  |  Online Move In 
Rating:
5.0

From our Uhaul containers to our storage unit our service was top notch. We would definitely recommend or use it again.

CHERYL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

I was able to manage renting a truck and moving everything in one day. I was also able to capitalize on the 1st month is free offer on the storage unit and successfully moved everything out before the month was up.

brandon e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerome F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE M.  |  Overall Experience 
Rating:
5.0

Tyler and Jeff went above and beyond

Laura S.  |  Overall Experience 
Rating:
5.0

Excellent, Tnx

kim l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIAMOND W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHUCK B.  |  Overall Experience 
Rating:
5.0

Always immaculate. We never had to worry about safety either personally or for our stored possessions. Our only reason for leaving is our move out of state. We gladly recommend this UHaul storage facility. Management is top-notch. Thanks to all for the most pleasant of experiences!!

ROBERT, L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Y.  |  Overall Experience 
Rating:
5.0

Highly recommend U-Haul of Springhill! Their facilities and staff are excellent!

cary j.  |  Overall Experience 
Rating:
5.0

Price was fair, staff polite.

mary b.  |  Overall Experience 
Rating:
5.0

Ended up renting 4 trucks. The one month free storage with each truck was very nice!

John W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stefanie B.  |  Overall Experience 
Rating: