Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Been very pleased!! So easy and convenient to be able to pick up a truck and trailer/container at our convenience, load and take back at our convenience! Has made moving so much easier and less stressful not having to move it all on ONE day!
Samual H.
Rating:
5.0
Customer did not leave a comment.
MARY W.
Rating:
5.0
Customer did not leave a comment.
Miklos B.
Rating:
5.0
Customer did not leave a comment.
DANIEL D.
Rating:
2.0
Customer service is a joke. Pretty much everything I was told was wrong. Was asked multiple times if my pick up and drop off times/ days could be switched. There were way way way way too many furniture pads. So many we ended up having to rent a small storage unit to store them until it was time to return them. Would NEVER suggest uhaul to anyone else and would NEVER use them myself again.
Jill M.
Rating:
5.0
Overall it was a great experience. I have zero complaints and had an excellent experience on every end. I will be recommending this to friends.
Max L.
Rating:
1.0
UHaul has been a nightmare to deal with and a disaster. I would never recommend the use of this service. EVER
felicia S.
Rating:
5.0
Customer did not leave a comment.
EDWARD B.
Rating:
2.0
We were told that we only needed to return it with a quarter tank. My wife accidentally filled the whole tank, $85 worth of gas. I only drove the truck 44 miles total. The uhaul employee informed me they could only refund $20. Long story short I'm out about $50 and it was our fault but still, would be nice if uhaul was more forgiving.
Stuart P.
Rating:
5.0
My 1800 mile trip went well until the last leg of the trip coming out of the mountains The surge brake on the trailer was not working properly, my truck brakes were really scorched and hot and the trailer wheels were the same temperature as the tires so when I was hitting my brakes on decent the trailer was pushing my 3500 diesel dually!
JAMES A.
Rating:
1.0
Employees did not secure trailer to truck correctly, trailer ended up coming off hitch luckily no one got hurt or killed.
NICHOLAS B.
Rating:
4.0
I didn't get my receipt emailed to me. I put in my email address and it never came over today. I need it to process my work expenses
Lynn F.
Rating:
5.0
Customer did not leave a comment.
TARAS H.
Rating:
5.0
Awesome service
John N.
Rating:
5.0
PRIOR TO RENTING THE U-BOX IN CALIFORNIA, THE STAFF AT THE WEST DUNDEE LOCATION WERE VERY HELPFUL IN ANSWERING MY QUESTIONS ABOUT RENTING AND SHIPPING A U-BOX. iN DOING SO, THEY MADE IT EASIER TO FACILITATE THE MOVING PROCESS IN CALIFORNIA. WHEN THE U-BOX ARRIVED IN WEST DUNDEE THEY WERE HELPFUL IN SETTING ME UP WITH A STORAGE UNIT TO EMPTY THE CONTENTS OF THE U-BOX INTO.
A SPECIAL SHOUT OUT TO THE STAFF MEMBER WHO BROUGHT THE U-BOX TO THE FRONT OF THE STORAGE UNIT LOCATION. THIS ALLOWED FOR EASIER AND QUICKER REMOVAL OF THE CONTENTS OF THE U-BOX INTO THE STORAGE UNIT. THAT EXTRA EFFORT WAS MUCH APPRECIATED.
ROBERT F.
|
First Impressions
Rating:
5.0
Right tail light intermittently wouldn't work. It did work when I picked up. Might need to be replaced. I did mention to staff when I returned.
BRIAN J.
Rating:
5.0
Customer did not leave a comment.
BRUCE K.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jacqueline C.
Rating:
4.0
Great customer service!!!! I picked up a uhaul and only expected to have it a few days ended up needed to extend the time on my use. The whole team was fabulous to work with.thank u for being great I'n my time of need
Mary Patrica S.
Rating:
5.0
The moving experience was great and don't have any recommendations for improvement. Thanks
Rodney B.
Rating:
5.0
Customer did not leave a comment.
William W.
Rating:
5.0
Customer did not leave a comment.
Ashiya C.
Rating:
5.0
Customer did not leave a comment.
PATRICIA L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICIA L.
Rating:
5.0
Customer did not leave a comment.
LELAND T.
Rating:
5.0
We are very pleased with your service. Thank you very much.
HAROLD A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William K.
Rating:
5.0
Nothing Keep it up
Anthony B.
Rating:
4.0
Customer did not leave a comment.
Joaquin B.
Rating:
5.0
The employees at this location are fantastic. Your 24/7 online contactless service is shit. I got stuck waiting for verification for over 30mins when I gave up and was helped out by the people inside. I think the guy at the counter was named Trevor and I can't say enough positive things about him.
Kelly S.
Rating:
5.0
Excellent work ! Excellent staff! Thanks!
Daniel P.
Rating:
5.0
Customer did not leave a comment.
Frank S.
Rating:
5.0
Customer did not leave a comment.
James S.
|
First Impressions
Rating:
4.0
Droped off trailer 30 min after closing due to traffic and was charged an extra day
Richard S.
Rating:
5.0
Customer did not leave a comment.
XIONG Z.
|
Online Move In
Rating:
1.0
When I pulled in with the truck and trailer to return the trailer , the young lady asked her boss to assist me because I was going to drop off car transport only!
That was the only way to unload the truck…!
He came out holding a cellphone to his ear and told me to go ahead and drop the trailer !
I told him that I can't do that because the scheduling department put in some crazy notes that I can't disconnect the trailer! Also I have a bad back…
Another person came out too at this point ! I was told to unload the vehicle then they going to do it !
Naturally I asked them to disconnect the straps, chains , ramps…
Finally my car was off the trailer, and it was disconnected from the truck when the other person told me go ahead !
Unfortunately there was two truck in front of me and the trailer behind me…!
As I trying my best to maneuver, the other guy saw my struggle he said to wait . He got a dolly and moved the trailer out the way…!
I don't understand why did I get such a treatment starting with the scheduling department ( from a young lady putting in stupid notes ), then the lazy rude and very unfriendly staff ftom the drop off location!
I gave them no reason to treat me the way they treated at that location!
I picked that location as a drop off location because that is the closest to my home !
I will be needing in two weeks another rental from uhaul, but will avoid that location!
Janos C.
Rating:
5.0
Customer did not leave a comment.
Randall G.
Rating:
5.0
Customer did not leave a comment.
Dean S.
Rating:
5.0
Really wish I could have dropped the truck at a uhaul where I moved to. My mileage and costs doubled because I had to bring the truck back to this facility
kimberly H.
Rating:
1.0
Customer did not leave a comment.
ANNE R.
Rating:
5.0
Customer did not leave a comment.
RICHARD C.
Rating:
5.0
Customer did not leave a comment.
JENNIFER H.
Rating:
5.0
clean truck and facility. Efficient check in process. On line after hours return process worked great!
Veronica B.
Rating:
5.0
Customer did not leave a comment.
Raymi U.
Rating:
3.0
Over charged me $500 even with my screen shot of my quote that I confirmedand registered, will never use this company again or refer!!!
DAVID D.
Rating:
5.0
Good job
Branko M.
Rating:
2.0
Get more people to help your phone line and have them more understanding when people call. This experience was horrible and I will not be coming back to uhaul for my next move. I am not happy with my service that I payed enough money for jusy to be delayed and overcharged.
Michelle M.
Rating:
1.0
Management seems to have a passive aggressive streak. However, besides management, the customer service was adequate. The equipment (I rented a truck) also could be serviced in order to make for a more enjoyable moving experience.
Bradley T.
Rating:
1.0
When I dis the reservation I said I will use the truck 25 miles and the total was around $60, at the end I use the truck 12 miles and pay over $100!!! What kind of scam is this I beed trying to contact the Uhaul location to get an explanation about the charge and they never answer the phone!!
Manuel S.
Rating:
5.0
Customer did not leave a comment.
GREGORY N.
Rating:
5.0
Customer did not leave a comment.
James F.
Rating:
5.0
This storage facility are wonderful and absolutely I will recommend this to all my friends. All the staff are very friendly and helpful.
Rosalyn M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryan P.
Rating:
5.0
Customer did not leave a comment.
MUSTAFA R.
Rating:
5.0
Customer did not leave a comment.
Brian M.
Rating:
5.0
nothing
JOHN C.
Rating:
5.0
Customer did not leave a comment.
Anthony G.
Rating:
5.0
Customer did not leave a comment.
MICHAEL R.
Rating:
5.0
Customer did not leave a comment.
BRIAN L.
Rating:
5.0
Nothing! Your employees are excellent, knowledgeable, friendly, and apologetic when something is not right. I would recommend this location to anybody looking for storage or moving trucks. Great job everybody
Juan G.
Rating:
3.0
Customer did not leave a comment.
Donald R.
Rating:
3.0
Customer did not leave a comment.
Maria I.
Rating:
5.0
This is THE BEST WAY to move. It is affordable and your possessions don't get mixed in with everyone else's. I hired a company to unpack the BOX and they were kind and careful to not bang the walls. I am pleased with EVERYTHING about this first time Uhaul Box move. Highly recommended.
Jolene P.
Rating:
3.0
Better communication when timeline are off. Both our drop-off and pick-up times at the new house were delayed and there was no communication to us that the timeline was off. We had to call multiple times to receive an update.
Elizabeth G.
Rating:
5.0
Customer did not leave a comment.
ANDREW S.
Rating:
5.0
The employees and techs were amazingly helpful! Knowledgeable as well.
BARRY B.
Rating:
5.0
We were pleasantly surprised by the service and the economical cost of U-Box. You definitley delivered with 5 stars,
Randy F.
Rating:
5.0
Customer did not leave a comment.
Robert H.
Rating:
5.0
Customer did not leave a comment.
LUIS G.
Rating:
5.0
Guy that checked me in said wardrobe boxes were the same width and gave me 5 cross bars. Well the largest wardrobe box is actually smaller so 5 bar was too wide. No biggie as I used tall wardrobe for linens and sheets
Kirby W.
Rating:
5.0
Customer did not leave a comment.
Patrick H.
Rating:
4.0
Nothing!
MICHAEL M.
Rating:
5.0
Customer did not leave a comment.
FRED H.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anthony M.
Rating:
5.0
Everything was great!
KATHLEEN E.
Rating:
5.0
I used the mobile option to pick up my van. It was the first time I had rented from U-Haul and I was very frustrated with the procedures to pick up the van. The requirement to have two contacts that you actually called and verified I was valid was completely frustrating. This should have been taken care of prior to me getting there. These things are unreasonable when you're trying to get this van picked up and moving. Having two people's numbers that you know are going to answer the phone right at that moment is slightly frustrating. There has to be a better way or we should clearly know a head of time that this is happening. Maybe I missed some instruction but that should certainly be clearly understood upfront.
Kelley N.
Rating:
5.0
Customer did not leave a comment.
Richard R.
|
First Impressions
Rating:
4.0
No instruction was given as to after hours drop off, the dolly I rented was in poor condition and no info about online check out and check in was explained before I left the site with my rental
KEVIN N.
Rating:
5.0
Employee's were great
Joseph K.
Rating:
5.0
A little &$$$
ELIZABETH B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marvin T.
Rating:
5.0
Everyrmthing was absolutely better than expectations. Thanks!
maryanna P.
Rating:
4.0
Great customer service and on top of rentals. Is there any way I could get my Ipass back? It was left inside the rental.
Amanda D.
Rating:
5.0
Keep up good service
Dennis L.
Rating:
5.0
I am extremely disappointed in my pick up experience. I booked the Fox River Grove location about a month before I needed the truck. The day before my reservation, I am told I need a new location. Then, at that location, I was unable to get keys for the truck and was on the phone with supper for 45 minutes before being sent to a new location. This put me behind schedule by over an hour and was hugely inconvenient and stressful. Customer rep was very nice but said I should look to book on less busier days. If this is the case, 24/7 access is false advertising.
MALLORY W.
Rating:
1.0
Customer did not leave a comment.
Kdejah D.
Rating:
5.0
Customer did not leave a comment.
Dibyendu M.
Rating:
5.0
Customer did not leave a comment.
ANTHONY P.
Rating:
5.0
Customer did not leave a comment.
Roger P.
Rating:
5.0
Clean the windshield. Tie down the dollie. Clean the truck had nasty sticky stuff all over console and seats. Floors dirty
Jeffery S.
Rating:
5.0
Customer did not leave a comment.
Lynnda S.
Rating:
5.0
You Rock!!!!!!!!
Yonisha W.
|
Overall Experience
Rating:
5.0
Excellent staff
Jolene P.
Rating:
4.0
Customer did not leave a comment.
JAMES L.
Rating:
5.0
Keep up good work
DENNIS L.
Rating:
5.0
I wasn't happy with paying .79/mile rate. This $19.99 truck for 1-1/2 hours cost me $72.00. That's ridiculous.
JOSEPHINE B.
Rating:
5.0
Customer did not leave a comment.
Beth D.
Rating:
3.0
It SEEMED to me, from on MY side of the phone calling the 800 #, AND from on MY side of the counter at this location, that there were TOO MANY darn unnecessary questions about unrelated and/or extraneous info.Also - I almost expected to be asked if whether or not the radio in the vehicle being towed was operational, and what station was last listened toâ‰ï¸ ORRR ... what color it was & if it had ever been to Canadaâ‰ï¸â€¼ï¸
CHRIS McALEXANDER was ABSOLUTELY GREAT😃ðŸ‘â€¼ï¸ He was patient, & as helpful as he could possibly be‼ï¸
Michael K.
Rating:
5.0
Excellent service for a first time trailer renter. Staff friendly and informative
Gordon P.
Rating:
5.0
Customer did not leave a comment.
Daryl S.
Rating:
5.0
Customer did not leave a comment.
Andrei I.
Rating:
5.0
Customer did not leave a comment.
RUSSELL H.
Rating:
5.0
They are very efficient and great to work with.
Lillian M.
Rating:
5.0
Customer did not leave a comment.
Karl A.
Rating:
5.0
Very very convenient! Guy at this location was super helpful and quick to help me as I had no idea what I was doing!!! Will definitely go here again when I need a uhaul and absolutely recommend this location!
Taylor S.
Rating:
1.0
We rented our uhaul. I declined the safemove fee because our insurance covers the size vehicle we rented. When my husband tried to check out the vehicle, he could not bypass the safe move fee. Then, at the end of the day, we cleaned the vehicle thoroughly, but were assessed a $25 cleaning fee? For what? My husband blew out the few little leaves that had collected, but otherwise the truck was returned safely. Not a positive ending experience...
Jose R.
Rating:
5.0
I stay 222 river haven moved around corner don't know how I went over 15 miles plus I rented a storage and no one explain to me I had 6 days sprung my ankle so it was hard fir me to get around so I feel I should only be charged fir 6 days not my 49.oo dollars thank you and be blessed
Pamela S.
Rating:
5.0
Excellent customer service!
Ronald B.
Rating:
3.0
Customer did not leave a comment.
BIRT H.
Rating:
2.0
The delivery girl damaged our fence and tried to change pick up date
Joyce V.
Rating:
5.0
Customer did not leave a comment.
Jesse W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CINDY G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
chris o.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Torie K.
|
First Impressions
Rating:
5.0
Brandon is an excellent employee. He made the process easy and enjoyable and seemed to really enjoy his job. Great to see! Would highly recommend this facility
Joseph G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maurice H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marie K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
larry g.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Virgil W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David I.
|
Overall Experience
Rating:
5.0
Excellent sales person!--Alvin Rhee
Walter H.
|
First Impressions
Rating:
5.0
Great experience - nice, clean and new. Fully sprinklered and alarms is a huge positive for people looking to store their possessions.
David K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle E.
|
Online Move In
Rating:
4.0
A good size , only that needs light.
ESPERANZA V.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald F.
|
First Impressions
Rating:
5.0
Great staff!!!
The entire experience from the beginning to end was perfect. The facility is really clean and organized. I will definitely recommend your storage.
Manuel D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John F.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ralph A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wendy P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Monica Y.
|
Online Move In
Rating:
5.0
From our Uhaul containers to our storage unit our service was top notch. We would definitely recommend or use it again.
CHERYL H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David M.
|
First Impressions
Rating:
5.0
I was able to manage renting a truck and moving everything in one day. I was also able to capitalize on the 1st month is free offer on the storage unit and successfully moved everything out before the month was up.
brandon e.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerome F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JACQUELINE M.
|
Overall Experience
Rating:
5.0
Tyler and Jeff went above and beyond
Laura S.
|
Overall Experience
Rating:
5.0
Excellent, Tnx
kim l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIAMOND W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHUCK B.
|
Overall Experience
Rating:
5.0
Always immaculate. We never had to worry about safety either personally or for our stored possessions. Our only reason for leaving is our move out of state. We gladly recommend this UHaul storage facility. Management is top-notch. Thanks to all for the most pleasant of experiences!!
ROBERT, L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Y.
|
Overall Experience
Rating:
5.0
Highly recommend U-Haul of Springhill! Their facilities and staff are excellent!
cary j.
|
Overall Experience
Rating:
5.0
Price was fair, staff polite.
mary b.
|
Overall Experience
Rating:
5.0
Ended up renting 4 trucks. The one month free storage with each truck was very nice!
John W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stefanie B.
|
Overall Experience
Rating:
5.0
Staff very professionals and everything is easy to understand.
Jorge L C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Destiny C.
|
Overall Experience
Rating:
5.0
I've used a lot of different storage companies over the past 40 years and this one was the best. security and cleanliness was top notch. availability of dollies was plentiful. easy to get in and out of. Will use this facility again if I need to. employees all helpful and friendly
linda s.
|
Overall Experience
Rating:
5.0
Great and friendly service. The manager at Spring Hill was very knowledgeable and professional. Great experience overall!
Matthew R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael O.
|
First Impressions
Rating:
5.0
Very friendly and always helpful staff from first day to my lastThe facility was always clean and access conveniet I would highly reccomend
ruth j.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carrie R.
|
Overall Experience
Rating:
1.0
Unit flooded in September due to their roofers. Tried to say it was still our fault, they showed little to know remorse and the customer service was horrible. Never again!
Tara W.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARLANA F.
|
Overall Experience
Rating:
5.0
Tyler and Peyton were great and helped me swiftly as I came in right before closing and there were still 2 people there.. Also, each individual space is alarmed and the 2 step entry... Very good secu.
Danny H.
|
First Impressions
Rating:
5.0
Great staff and clean storage with no pest issues. Only uhaul I would recommend.
Mystery E.
|
Overall Experience
Rating:
5.0
The whole experience was great. Everyone was very nice and helpful, I would use it again.
Paula T.
|
Overall Experience
Rating:
5.0
I was scheduled to move into Public Storage in Elgin. I changed to U-Haul because of the cleanliness and the lighting in this location. The staff has been GREAT!
Jordan M.
|
First Impressions
Rating:
5.0
Returning the truck went uneventful.
Kenneth W.
|
First Impressions
Rating:
5.0
Awesome! And thank you.
Jennifer D.
|
Overall Experience
Rating:
4.0
All staff I came in contact with were polite. My only complaint is the alarm would go off EVERY time the door to storage locker was opened. No one knew why either.
RENEE C.
|
Overall Experience
Rating:
5.0
Great service
Norma F.
|
First Impressions
Rating:
3.0
The person I spoke to on the phone at the facility did not know a lot. Reserved unit in line.
Stefanie S.
|
First Impressions
Rating:
5.0
Will rent again. Staff should get a raise!
Kendra S.
|
First Impressions
Rating:
5.0
I love everyone here! Pro customer service
Kendra S.
|
Overall Experience
Rating:
5.0
Facilities and employee was great. Loved their professionalism.
adelaida f.
|
Overall Experience
Rating:
5.0
Fantastic location. They worked with me when I needed it and made the process very easy from beginning to end. The facility was very well maintained and secure.
Ryan E.
|
Overall Experience
Rating:
5.0
Wonderful experience in using U-Haul in West Dundee. Friendly, courteous and knowledgeable worried from the desk guy to the one receiving back the rental trucks. Highly recommend!
William Y.
|
First Impressions
Rating:
5.0
Thank you for your help and kindness!
carmlita f.
|
Overall Experience
Rating:
5.0
U-Haul moving & Storage of Spring Hill was a Fantastic Location to Store at. Easy access to there parking lot and a lot of room to Load/Unload. Staff was very good and informative. 10/10 recommended.
PATRICK S.
|
Overall Experience
Rating:
5.0
Extreme care and planning for security and safety and loading. Equipment and ramps available to easily move items to storage. Will definitely use facility again.
CHERYL P.
|
Overall Experience
Rating:
4.0
The ability not to be able to reserve a unit is a problem that even the attendants there stated.
terry l.
|
First Impressions
Rating:
5.0
Everything was top notch! The staff was friendly and professional, access was simple and convenient, the facilities were clean, orderly, and very well light. Even the restroom was always very clean!
Tom K.
|
Overall Experience
Rating:
5.0
Awesome! 😀
Jennifer D.
|
First Impressions
Rating:
5.0
Friendly staff, clean accommodations, 24 hour access. It’s all good.
Jeanne S.
|
First Impressions
Rating:
2.0
Had the unit for just 3 months. There was a leak in the roof over unit. A panel of the tile ceiling collapsed onto our property. Because I didn’t sign up for the U-Haul offered insurance, no help.
Richard L.
|
Overall Experience
Rating:
4.0
Everyone was very helpful
Susan J.
|
Overall Experience
Rating:
5.0
Excellent costumer service
Rubinelma R.
|
First Impressions
Rating:
5.0
Registration went smooth for my storage locker
dennis l.
|
First Impressions
Rating:
5.0
excellent folks at the West Dundee location
James L.
|
First Impressions
Rating:
5.0
Employees were very nice and helpful. Got us in and out quickly. Storefront was clean and efficient. Highly recommend this location!
Dionne F.
|
First Impressions
Rating:
4.0
Good Service
Charmaine S.
|
First Impressions
Rating:
5.0
Very friendly and helpful. The facility is very clean, well lit and even has a restroom.