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Customer Reviews for U-Haul Moving & Storage of Spring Hill
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Spring Hill
A good size , only that needs light.
Great staff!!! The entire experience from the beginning to end was perfect. The facility is really clean and organized. I will definitely recommend your storage.
From our Uhaul containers to our storage unit our service was top notch. We would definitely recommend or use it again.
I was able to manage renting a truck and moving everything in one day. I was also able to capitalize on the 1st month is free offer on the storage unit and successfully moved everything out before the month was up.
Tyler and Jeff went above and beyond
Excellent, Tnx
Always immaculate. We never had to worry about safety either personally or for our stored possessions. Our only reason for leaving is our move out of state. We gladly recommend this UHaul storage facility. Management is top-notch. Thanks to all for the most pleasant of experiences!!
Highly recommend U-Haul of Springhill! Their facilities and staff are excellent!
Price was fair, staff polite.
Ended up renting 4 trucks. The one month free storage with each truck was very nice!
Staff very professionals and everything is easy to understand.
I've used a lot of different storage companies over the past 40 years and this one was the best. security and cleanliness was top notch. availability of dollies was plentiful. easy to get in and out of. Will use this facility again if I need to. employees all helpful and friendly
Great and friendly service. The manager at Spring Hill was very knowledgeable and professional. Great experience overall!
Very friendly and always helpful staff from first day to my lastThe facility was always clean and access conveniet I would highly reccomend
Unit flooded in September due to their roofers. Tried to say it was still our fault, they showed little to know remorse and the customer service was horrible. Never again!
Tyler and Peyton were great and helped me swiftly as I came in right before closing and there were still 2 people there.. Also, each individual space is alarmed and the 2 step entry... Very good secu.
Great staff and clean storage with no pest issues. Only uhaul I would recommend.
The whole experience was great. Everyone was very nice and helpful, I would use it again.
I was scheduled to move into Public Storage in Elgin. I changed to U-Haul because of the cleanliness and the lighting in this location. The staff has been GREAT!
Returning the truck went uneventful.
Awesome! And thank you.
All staff I came in contact with were polite. My only complaint is the alarm would go off EVERY time the door to storage locker was opened. No one knew why either.
Great service
The person I spoke to on the phone at the facility did not know a lot. Reserved unit in line.
Will rent again. Staff should get a raise!
I love everyone here! Pro customer service
Facilities and employee was great. Loved their professionalism.
Fantastic location. They worked with me when I needed it and made the process very easy from beginning to end. The facility was very well maintained and secure.
Wonderful experience in using U-Haul in West Dundee. Friendly, courteous and knowledgeable worried from the desk guy to the one receiving back the rental trucks. Highly recommend!
Thank you for your help and kindness!
U-Haul moving & Storage of Spring Hill was a Fantastic Location to Store at. Easy access to there parking lot and a lot of room to Load/Unload. Staff was very good and informative. 10/10 recommended.
Extreme care and planning for security and safety and loading. Equipment and ramps available to easily move items to storage. Will definitely use facility again.
The ability not to be able to reserve a unit is a problem that even the attendants there stated.
Everything was top notch! The staff was friendly and professional, access was simple and convenient, the facilities were clean, orderly, and very well light. Even the restroom was always very clean!
Awesome! 😀
Friendly staff, clean accommodations, 24 hour access. It’s all good.
Had the unit for just 3 months. There was a leak in the roof over unit. A panel of the tile ceiling collapsed onto our property. Because I didn’t sign up for the U-Haul offered insurance, no help.
Everyone was very helpful
Great staff, very friendly and a very clean facility. I highly recommend their services!
Excellent costumer service
Everything was perfect except for a couple of long wait times, one in line at the store and the other on hold waiting for a customer service rep.
Jeff Jones is diligent, courteous, and punctual. 5/5 would rent again.
Registration went smooth for my storage locker
Very professional & pleasant. Quick & efficient service. Will definitely recommend this U-Haul location!
excellent folks at the West Dundee location
Great service!
Employees were very nice and helpful. Got us in and out quickly. Storefront was clean and efficient. Highly recommend this location!
Good Service
Excellent customer service.
When a leak occurred over my unit no one would admit to knowing that it had happened yet the ceiling tile had been replaced (original one was in pieces in my unit. Huge fail in customer service!
💪🏽👍🏽
Staff was friendly and helpfull!
The staff was very helpful and knowledgeable. The facility was clean and well maintained and felt safe.
Worst experience ever. Daniel and Steve. working on Sunday at the West Dundee IL location are incompetent and not customer service friendly. I had reserved a pick up and trailer to transport my ubox
Every thing was done in a timley manor as predicted. A pleasure to do business with.
Very satisfied with condition of facility. Best bathroom I’ve ever used in that type of building. Employees were friendly and helpful every time I was there. Would definitely recommend.
Very friendly and helpful. The facility is very clean, well lit and even has a restroom.
I am pleased to recommend UHaul boxes. All of the individuals who helped me with initial drop off, pick up, storage: Cheboygan MI, Remona Sharkus, and West Dundee IL, Jeff Jones were fantastic!!!!
Very friendly and helpful! My best experience with U-Haul by now.
Jeff and staff always do a great job, would highly recommend.
We looked at other storage facilities- this was, by far, the best. It was closest, cleanest, most accessible, well-lit, and had easy-to-lift roll-up doors (I’m 83).
First time I used your storage facilities and it was a great experience. We also rented a truck to move so it was so easy to get everything from storage and rent the truck at some loc as tion!
Great company, and great location with a competent, professional staff.
Fast, efficient, super clean facility!
I only had my Ubox dropped off & picked up from S. Elgin. The gal who dropped off the box was nice. The gal who picked up the box had trouble finding my location and was aggressive on the phone.
It’s very nice and clean storage. Every time I go visit in our storage unit there is a staff roaming around and clean the area. All staff are very friendly.
nnn
Andrea made sure my pods were delivered at the appropriate time. With a moving schedule constantly changing, she maintained communication and professionalism! She’s a valuable member of Uhaul!
Employees were very helpful
The manager Jeff was such a pleasure to always work with. Very clean facility. All the staff was very accommodating.
Driver was nice
Gabby was absolutely amazing! She went above and beyond to schedule the delivery of my uhaul box as soon as possible. She made sure that I received it the next day as I had requested.
The manager Jeff was rude to my wife parading her around trying to scold her. Very unprofessional and other tenants noticed the same behavior as well.
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