Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great job - love the extended hours - really appreciated it. Thanks!
Lucas V
Rating:
5.0
Customer did not leave a comment.
GRACIANO G
Rating:
5.0
Customer did not leave a comment.
Nicholas W
Rating:
5.0
Customer did not leave a comment.
Ronald O
Rating:
5.0
Everything was Great! Thanks.
HARRY W
Rating:
4.0
Only thing from getting a 5 star is there is no garage dumpster for trash!
Mireya G
|
Overall Experience
Rating:
5.0
Always friendly, courtesy, and clean
RANDAL R
Rating:
5.0
Customer did not leave a comment.
Joseph M
Rating:
4.0
Customer did not leave a comment.
Steven L
Rating:
5.0
Customer did not leave a comment.
KELLY M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH N
Rating:
4.0
Customer did not leave a comment.
Greg C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Matthew W
|
Overall Experience
Rating:
5.0
The delivery date changed a couple of times during the life of the contract. Only the final change was at my request. Might be better to set a time out a few days more than you expect, and not change it until the box arrives at the delivery destination.
John K
Rating:
5.0
The driver in DeKalb , IL. was very nice and helpful.
deborah f
Rating:
5.0
Nothing— everything was pleasant and easy!!
JUSTIN H
Rating:
5.0
Customer did not leave a comment.
Michael P
Rating:
5.0
Customer did not leave a comment.
Deborah S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANTONIO S
Rating:
4.0
People at the U-Haul location in West Dundee,were professional. Given that U-Haul‘s entire Internet system went down for the entire day and screwed up my entire reservation, they pulled a rabbit out of the hat! My issue with U-Haul is with the Movers. The movers were horrific. I would not recommend them to anyone ever. The movers did not listen to me or what I wanted done. It was a waste of money and valuable time. I would not recommend MasterCorp Movers to anyone, ever. I believe that U-Haul should discontinue working with these individuals as they do not know what they’re doing. MasterCorp Movers stole my furniture, dolly. I believe it was deliberate. They had no compassion whatsoever. They left the job before it was finished. It was not finished because they did not listen to me. Common sense dictated that large pieces of furniture be loaded on the truck first. They did not do that. Instead, they loaded miscellaneous items and did not leave room for the furniture. I asked them to make sure that all of the items removed from the residence and at least at the ground level. They did not do that. It is a shame that this company is allowed to do business in the state of Illinois.
colleen r
Rating:
1.0
The trailer they gave me had extremely out of balance tires. I drove from Dundee, IL to Port St Lucie Florida shaking unbelievably from 40 to 60 mph. All of my furniture was damaged. I had blankets on the floor of the trailer to protect the furniture, but it vibrated so badly, the blankets vibrated out from under my furniture and it became damaged from rubbing against each other. I feel I deserve compensation for my losses. Please contact me to let me know how to file a claim with uHaul. 847-897-8292
JEFFREY B
Rating:
4.0
Horrific experience!!! Staff were helpful …. Infrastructure horrific! Services provided by movers were unacceptable. Movers STOLE my furniture dolly. Movers did mot follow my instructions and LEFT without completing the job. I DO NOT recommend U-Haul movers.
Colleen R
Rating:
5.0
Customer did not leave a comment.
JAMES M
Rating:
5.0
N/A
DOUGLAS W
Rating:
5.0
I think fewer furniture pads would be helpful. We returned soome packages unopened. Otherwise it was a FANTASTIC experience
Stephanie W
Rating:
5.0
Great Service, Fast and Friendly.
Juan l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Belinda C
|
Overall Experience
Rating:
5.0
Nothing really. Everything went smoothly and as expected
DENNIS R
Rating:
5.0
Customer did not leave a comment.
RASHAD K
Rating:
3.0
The trailer was missing pins when hooked up to the truck and while driving it a pin fell out almost causing a serious car accident
Cassandra Z
Rating:
5.0
Customer did not leave a comment.
Paul S
|
First Impressions
Rating:
5.0
Great staff and super flexible and helpful.
Joseph M
|
First Impressions
Rating:
5.0
Three separate opportunities to experience the professional customer focused service of your well trained staff which seems to be lacking at so many other companies in today’s environment!
Since congratulations on providing such excellent services!
Gene M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAY A
Rating:
5.0
UHaul made our move easy and low stress. The price was lower than competitors and the pick up/ delivery was perfect. We ordered 1 too many U boxes, and it just dropped off the contract, we did not have to pay for it. This made estimating our box order so much less stressful. Delivery to our new location was 4 days early. Since they are delivers to the closest UHaul location, we were able to customize our box delivery to our home. Everything in the boxes was in perfect condition, and just how we had packed them. The delivery and pick up employees were super friendly and very customer oriented.
CHARLES K
Rating:
5.0
Customer did not leave a comment.
HOLLIS W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIAM C
|
Overall Experience
Rating:
5.0
Have never had a issue at this facility. Staff is always helpful and polite.
RALPH M
Rating:
5.0
Very professional customer focused staff who took the time to understand our needs and provided an excellent recommendation to solve our storage problems!
Gene M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATHLEEN M
Rating:
4.0
Customer did not leave a comment.
KEITH M
Rating:
5.0
We did a 1,000 mile move with three boxes. The people at both ends in West Dundee, the logistics in Holyoke and Williston we excellent, knowledgeable and professional. They made it easy.
Victoria N
Rating:
5.0
When I picked it up William was great help, and when returned the girl at counter came out and helped, she was great also
ROBERT M
Rating:
3.0
We received an auto hauler that was unsafe at 40 miles an hour, the trailer was picked up with 3 new tires and I’m pretty sure no one balanced them, also noticed both axles were bent. This trailer shouldn’t have been a one way over a 1000 miles. I informed the location that I dropped it off.
STEVEN T
Rating:
5.0
Customer did not leave a comment.
JAMES R
Rating:
5.0
The gentleman who hooked the trailer to my vehicle made necessary adjustments to obtain a level trailer ride. He was very professional and knowledgeable.
William F
Rating:
5.0
Customer did not leave a comment.
Paul W
Rating:
5.0
keep up the good work
RICHARD H
Rating:
5.0
Best moving experience of my life! Also, most affordable! I haven't stopped recommending this to everyone I know!
Paul G
Rating:
4.0
Customer did not leave a comment.
Christopher P
Rating:
5.0
Customer did not leave a comment.
Jeffrey H
|
First Impressions
Rating:
5.0
Very professional and helpful.
GEORGE P
Rating:
2.0
We hired professional movers that contract through U-Haul's website to deliver our container and unload. The container arrived on time at U-Haul's facility and was in their storage facility for over a week. The delivery of the container was scheduled for Saturday, April 26th. I was informed by the movers that U-Haul wouldn't be able to release the container before 12pm because U-Haul only had one person working - on a Saturday, are you kidding? My movers communicated with Jami (U-Haul employee) trying to explain that my job was small and only 2 miles from U-Haul. She told them sorry, couldn't be done and sent them on a job lasting over 8 hours. By the time my movers finished this huge job, U-Haul was closed. My bed was in the container, which I was counting on to sleep. I had to go to Walmart and buy a blow up bed for the night! So disappointed, something that should have been so simple, turned into a disaster for me. Thanks U-Haul for your terrible service.
Gail B
Rating:
5.0
When I first pulled up, I could not see where the office was located. Maybe add signage or remove other signage
LUCIAN L
Rating:
5.0
Customer did not leave a comment.
Rigoberto H
|
First Impressions
Rating:
4.0
I would like to discuss my recent rental experience with the manager please.
Thank you
RENEE L
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
5.0
Store personnel was well educated and very helpful. The unit itself was definitely an older version, (lock and latching system specifically), but it worked.
MARK P
Rating:
5.0
Michael was a great help explaining how everything worked.
Edward B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RALPH K
|
First Impressions
Rating:
5.0
Send a U-Box to Alaska from Illinois. Made it there safe and sound, and on time. Customer support was awesome, would highly recommend!
Steven C
Rating:
5.0
Customer did not leave a comment.
DAVID T
Rating:
5.0
Customer did not leave a comment.
David K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Oleksandr D
Rating:
5.0
Customer did not leave a comment.
Marcy W
|
Overall Experience
Rating:
4.0
Na
MICHAEL C
Rating:
5.0
Customer did not leave a comment.
Holly D
Rating:
5.0
Customer did not leave a comment.
MARK B
Rating:
5.0
Customer did not leave a comment.
DAVID T
Rating:
5.0
they seem to be always short on help, but they all work extra hard to make everything just what I need. Thanks much!
DIANE A
Rating:
5.0
Customer did not leave a comment.
BARBARA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NAJIB E
Rating:
5.0
Great customer service, nice clean store and simple and easy process!!
BREANNA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICK R
Rating:
4.0
Customer did not leave a comment.
Daniel P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JAMES R
Rating:
5.0
Is a good to place to store and police is always around.
The manager and staff were helpful all the time
Fabiola L
|
Overall Experience
Rating:
3.0
Highly recommend, process was simple once I understood how it all worked.
Mona L
Rating:
5.0
Front desk agent was extremely helpful and very nice, explained the security card and got me all set up in my unit.
Olivia R
|
Online Move In
Rating:
5.0
Great place
BERNARD J
Rating:
2.0
Customer did not leave a comment.
Teresa M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TINA Q
Rating:
5.0
Customer did not leave a comment.
DOUGLAS A
Rating:
5.0
Customer did not leave a comment.
Deborah C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WAYNE S
Rating:
5.0
Customer did not leave a comment.
LATONYA C
Rating:
4.0
Nothing coms to mind
GREGORY G
Rating:
5.0
Customer did not leave a comment.
PATRICK S
Rating:
5.0
Thank you for fast service too
ERIKA J
Rating:
5.0
I feel that the service was excellent. I was impressed with the West Dundee U-Haul storage location. The storage lockers are inside with climate control. They have a garage to pull the vehicle into for loading or unloading. The staff were very helpful and answered all of my questions. It was a Great experience that I completely recommend. I can’t think of anything to suggest for improvement. I’m a very satisfied customer! Their commitment to customer satisfaction made my day!
DIANE H
Rating:
5.0
I was so impressed with the cleanliness and condition of the West Dundee location! The manager and other employees were extremely caring and professional.
I was sorry that for financial reasons I had to move out of there. This by far deserves “Business of the year” award!
Thank you to all of the great employees at the West Dundee facility! You are all awesome!
MARGARET P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MICHAEL W
Rating:
1.0
The people at this facility are clueless.
MARCI B
Rating:
3.0
driver was awesome!!!!!!
diana w
Rating:
5.0
I want to say that Chris McAlexander, GM, was very helpful with getting the trailer installed on the truck and all that was needed. He is a tremendous asset to the U-Haul team!
Henry S
Rating:
5.0
Customer did not leave a comment.
RYAN S
Rating:
5.0
Friendly staff.
JOSEPH K
Rating:
5.0
Customer did not leave a comment.
PATRICK S
Rating:
4.0
The overall experience was good. Being a senior on limited income and medical conditions memory wise I asked many questions sometimes twice. One employee voiced her opinion when walking away get out or leave.. disturb Ed I kept walking out doing g a fairly high volume of business in a short time like most people are when coming to UHaul.... Some employees where very patient kind, others made me feel.i was.only a.dollar sign. The very last person was very helpful but o ly could do so much as he did.and I thanked him. He and the very first person I dealt with are very kind and I would only come back if these others where screened better. Having an AI listening device updated one that detected foul rude, attitudes would help. You can't tell them built into thePC just my thoughts
SCOTT S
Rating:
1.0
Had a terrible experience with the West Dundee UHaul location, but in particular, with "William H" who is a short, nasty young boy who should not ever be in a customer facing position. At vehicle check-out, I was informed that the truck was "on fumes" and that I would receive a fuel adjustment credit of $30 if I returned the truck with 1/4 tank, which I agreed to do. The truck was a rat, with 137,000 miles on it. It shuddered heavily at any speed over 25 MPH. Nonetheless, I was only using it to pick up an appliance, therefore I continued on, driving for only 10 miles, and returned the truck after only four hours of my allotted 24 hour period, and with exactly 1/4 tank as agreed (and photographed). William H never advised me that he felt the fuel level was insufficient, and promptly checked the truck in off rent without giving me the opportunity to go add additional fuel. Reason being, they were getting ready to close and he didn't want the hassle. So I never got the credit I was promised, despite doing my part and refueling their delapidated truck to a level greater than I received it. Left a very sour taste in my mouth with the whole UHaul experience. Fortunately, a quick call to Discover card and the charges have been successfully disputed. If you are reading this review, you would be wise to consider Penske or another rent truck company before using UHaul. They employ dishonest people who are not customer service focused. Earlier in the day, "William H" was seen being cocky and extremely snotty with an elderly gentleman who was at the counter making truck rental arrangements. I should have known he would give us problems later. Live and learn.
RYAN H
Rating:
5.0
I recommend cleaning the vehicle. When sun hit window I couldn't see out completely filthy. Not clean inside. And when I have to travel far. The 1st thing I don't need to do is fill up an empty truck. Otherwise I like uhaul
ROBERT W
Rating:
5.0
Customer did not leave a comment.
ROBERT M
Rating:
5.0
Everyone. Likened to go to this please it is my fist time and I will go again and recommend to my family and friends Thaks for the great. Service I’m very happy and se you soon it I need it Have a great day
IRENE C
Rating:
2.0
Customer did not leave a comment.
james s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GRZEGORZ S
Rating:
5.0
Honestly, I would recommend UHAUL u-box To anyone! It was so easy, All of my things arrived perfectly intact, they were protected from the elements.
Jessika F
Rating:
5.0
Customer did not leave a comment.
GREGORY R
|
Overall Experience
Rating:
3.0
The whole experience was terrible, although the staff was amazing still bad experience all around.
Truck had no gas, barely made it to gas station. Was told there was a dolly in truck there was not, no moving blankets and not to mention the truck was filthy inside and in the back.
TIFFANY O
Rating:
5.0
Customer did not leave a comment.
Mario B
Rating:
5.0
Don't change a thing. Everything perfect! Congrats!
WILLIAM O
Rating:
5.0
Customer did not leave a comment.
RADELYA B
Rating:
5.0
Customer did not leave a comment.
CHRISTINIA G
|
First Impressions
Rating:
5.0
Maya has always been so helpful & friendly. We’ve rented storage units, moving trucks & trailers & she has been happy to assist!
Sarah T
|
Overall Experience
Rating:
5.0
The whole experience was great
BRIAN L
Rating:
5.0
Customer did not leave a comment.
STEPHEN S
Rating:
5.0
Customer did not leave a comment.
Stephen s
|
First Impressions
Rating:
4.0
There needs to be larger moving carts in the facility, especially for move larger items like mattresses and box springs. I struggled to move these items from the van to the storage unit. luckily a nice couple saw me struggling by myself and assisted me and we got the job done.
GEORGEANNA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JORGE S
Rating:
5.0
Customer did not leave a comment.
Sergio M
Rating:
5.0
Customer did not leave a comment.
RICHARD L
Rating:
5.0
Customer did not leave a comment.
Ofelia R
Rating:
5.0
This was my first time renting from this location. Mason, Chris and Jeff made my rental experience from pick up to drop off smooth and easy. They answered any questions I asked and were very friendly. Keep up the great customer service!
JERRY H
Rating:
5.0
Customer did not leave a comment.
Jeffrey D
Rating:
4.0
Make sure the trucks are in working order. The one I rented had a jammed back door.
Staff at this location was very nice tho
JANET K
Rating:
5.0
Customer did not leave a comment.
JACOB S
Rating:
5.0
Customer did not leave a comment.
PAUL P
Rating:
3.0
Customer did not leave a comment.
ROY C
Rating:
5.0
Every thing that I needed was all professionally satisfactory
Thanks
Darin
DARIN D
Rating:
5.0
Customer did not leave a comment.
Anthony H
Rating:
2.0
I requested an appliance dolly when I rented the trailer on the phone, want to pick up the trailer mentioned the dolly was in the contract that it was in the trailer, but guess what? No, no appliance Sally.
STEVEN F
Rating:
4.0
The policy to call day before for pickup location is terrible.
Robert P
Rating:
5.0
Chris, who checked me in was excellent. I had reserved a unit on-line and stopped by the office to make sure that everything was set for the move in. Chris explained that the website was a little misleading and did not guarantee a unit would be available. He took care of me and got me situated with a unit. He gave me a great tour and explained how everything worked. The facility is immaculately clean. Would highly recommend the facility and Chris.
Nicholas N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Igor K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael P
|
Overall Experience
Rating:
5.0
The employees at U-Haul in West Dundee were very polite and helpful. Especially in the units that we needed to store what we need to store. The place is very clean. Convenient to load and unload. Inside a controlled environment. Thank you U-Haul you were very helpful.
james r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheryl W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NANCY F
|
Overall Experience
Rating:
4.0
Wish there were lights in the unit to see . It's to dark .
diana f
|
Overall Experience
Rating:
5.0
The procedure was explained well and staff were friendly and helpful.
rebecca m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julio B
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
dan w
|
Overall Experience
Rating:
5.0
I did not know were the log in and out was until after I had ser off the alarm put stuff in the locker and was leaving.
Stephanie H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kathleen C
|
First Impressions
Rating:
5.0
Very clean and safe.
Staff very helpful.
Definitely will recommend and should we need a storage facility in the future, we would definitely use again!
Thank you!!
lorena d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
deborah f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAEL M
|
Overall Experience
Rating:
5.0
William was very helpful, polite, and a great representation of your company
John C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jesus D
|
Overall Experience
Rating:
5.0
Thank you for wonderful service and explaining things so clearly,
Carla W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marcel M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lorena d
|
First Impressions
Rating:
5.0
Brandon was great very kind and thoughtful of my needs. He walked me to my unit and how to get into the building. Just an overall positive attitude. Thank you Brandon for your help and making my rental experience possible and easy.
NANCY F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jaime A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Yolanda B
|
Overall Experience
Rating:
5.0
You guys have this truck/storage rental stuff down to a science!
James S
|
Overall Experience
Rating:
5.0
Exactly what I needed. Thank you !
Scott T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DELON C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Madeline K
|
Online Move In
Rating:
5.0
We needed a space to store some things short term. We found the facility very well maintained and staffed. Getting in and out was very easy. Would definitely recommend this facility to anyone needing storage space!
jamie k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cristian G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donna B
|
Overall Experience
Rating:
5.0
I've been a customer for 10 years and have found this Uhaul to be excellent.
Jack G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rene L
|
Overall Experience
Rating:
3.0
The lady working over there was very rude
Frank R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GERALD G
|
Overall Experience
Rating:
5.0
One thing I have a problem with storages is that they continually go up on the rent because you need to store things. Which will in time force some of us to move on to something else.
Barbara s
|
First Impressions
Rating:
4.0
The wrong prices were all over the buildings signage.
MARK E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DENNIS G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tashlyn J
|
First Impressions
Rating:
5.0
This uhaul storage was Fabulous. Air conditioned , bathroom accessible . I felt safe inside and always had great lighting . The staff was very helpful .
Margie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANICE A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROUZBEH A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rita B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Earl K
|
First Impressions
Rating:
5.0
Wyatt is friendly and knowledgeable
DEBORAH S
|
First Impressions
Rating:
5.0
The U-Haul facility was nice, unfortunately dealing with the one person Mia and her attitude with poor customer service skills or in her case, None!
I do not appreciate being ignored, or being kept waiting on purpose when she’s done with the person who was there before me! Her non caring or maybe she doesn’t like working for your company, being sarcastic, condescending attitude! Maybe you can send her to a customer service training course with hands on experience, that she is so lacking! Maybe it’s because there is no one to go to but her? So there’s nothing we can do! Now we have to deal with her!! When I first rented my unit there were 2 nice young men with a manager who took care of the office and customers! Was never treated badly!
5-6 years later I have to deal with one young woman who has attitude! Just not right! I will never ever go to your office or send anyone there! Until you can see if someone who had customer service experience replaces Mia! Or she can be put through training to learn that hard skill she doesn’t have! Can’t dispute with the only person there that was the issue and problem! That’s what happens when you give a person all that authority!
SYLVIA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
natalie I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josiah b
|
Overall Experience
Rating:
5.0
Thank you West Dundee team !
Everyone there is great. Always good to me.
Fair and reasonable rates too.
Kathleen H
|
First Impressions
Rating:
4.0
Very convenience to use
RICHARD S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra S
|
Overall Experience
Rating:
4.0
The only drawback is I have the second floor and it wasn’t that clear. But I will make it work.
Duane G
|
Online Move In
Rating:
5.0
It's good experience for me. It's nice and clean. Specially the rest room, it's make the storages more classy. 👍
Khaykeo O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bria A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keisha W
|
Overall Experience
Rating:
2.0
This facility and staff members were great, very polite and knowledgeable. Would definitely recommend to all!!
John H
|
First Impressions
Rating:
4.0
Met my expectations, if there were a coffee machine, I’d rate it Excellent :-)
Ana L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
james s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ambry I
|
Overall Experience
Rating:
5.0
Wyatt is literally the best! Words can’t express the patience and kindness he has! He made my time at uhaul phenomenal
Shacora S
|
Overall Experience
Rating:
5.0
Very knowledgeable staff
Michael K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRIAN K
|
Overall Experience
Rating:
5.0
The staff was very efficient and friendly
DALE J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gunnar H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Florinda A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MANUEL T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adam V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daphney L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicholas H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JANICE A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TIMOTHY M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ron B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIMOTHY M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shawna P
|
Online Move In
Rating:
5.0
Great experience!!
Cynthia C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rene A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAYMON N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marina N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renata K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian r
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alina S
|
Overall Experience
Rating:
5.0
They have the friendliest staff who go out of their way to help! I would use them again in a heartbeat!
JILL H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SANDRA A
|
Overall Experience
Rating:
5.0
Sam is great! So helpful and joyful!
Barbara F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James S
|
First Impressions
Rating:
4.0
Toilet paper in the bathroom please.
fran m
|
Overall Experience
Rating:
5.0
Thank you!
GERALD G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maurice H
|
Overall Experience
Rating:
5.0
Maura is great. Friendly and efficient
DALE J
|
First Impressions
Rating:
5.0
Was awesome have a place to keep our stuff safe and secure.
The staff was really polite, kind and nice. All the time.
The place was really clean, lighting and spacious!!
Esther O
|
Overall Experience
Rating:
5.0
I will come back to this place again and again!
JUAN A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SANDRA A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARK N
|
Overall Experience
Rating:
5.0
Wyatt was great!
fernando N
|
First Impressions
Rating:
3.0
I was trying to get a second unit at this location for my fiancée’s belongings while look for a house, and they told us they had a 10’ x 10’ unit available and ready to move in, and when we showed up with a truck full of her furniture, the staff told us they didn’t have any units available and dismissed it as a common error in their rental system.
Andrew P
|
Overall Experience
Rating:
5.0
This U-haul center is the best that I’ve used and would highly recommend it to everyone who asks.
KAREN S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
deborah w
|
First Impressions
Rating:
5.0
Staff very tentative and willing to work with you
Jeremy M
|
First Impressions
Rating:
5.0
Very clean and spacious unit. Friendly and professional staff.
Demetrius K
|
First Impressions
Rating:
5.0
Very nice location - best I have used. Very clean, secure, and convenient.
Gail M
|
Overall Experience
Rating:
4.0
My whole online and in person experience with U-Haul staff was absolutely Wonderful. Each person was helpful, very friendly and so nice to work with.
Margie S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Richard B
|
Overall Experience
Rating:
5.0
Very please with staff!!!!
Dale B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jacqueline M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Gabriella W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Arthur Z
|
Overall Experience
Rating:
4.0
Only issue was the first unit I was given had 2 locks on it.
Maurice H
|
First Impressions
Rating:
5.0
Everyone I ever talked to were very friendly and helpful. Loved working with these people. Spring Hill uhaul is the best!!!
Karen S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marcela F
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
EDWARD D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ricardo B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Harold H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela Y
|
Overall Experience
Rating:
5.0
Very Clean and stuff is kept safe. Staff is friendly and very helpful.
Jennifer M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Morgan B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Juanita S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yolanda W
|
Overall Experience
Rating:
5.0
I had a great experience with my storage unit at this location. Everybody I spoke with was always nice and helpful. The facilities were always clean - including the bathroom- and it was easy to access my locker even though it was on the second floor. I felt safe leaving my belongings here.
David D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MARIUS S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kelley H
|
Overall Experience
Rating:
5.0
Office staff was cordial and polite as they answered any and all questions/concerns
Will definitely use this facility again since there were no problems or issues.
TONY P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary H
|
Overall Experience
Rating:
5.0
Great staff very accommodating good customer service
KRiSTEN S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Srinivasa Y
|
Overall Experience
Rating:
5.0
Easy in-Easy out!!
Staff was helpful and up front with costa, products available and how to access.
I will use them again
TONY P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Briana E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Riley S
|
Overall Experience
Rating:
5.0
En general todo muy bien, solo cuando recibí el almacén estaba sucio y yo lo tuve que barrer, probablemente se desocupo y lo ocupé el mismo día y no tuvieron tiempo de limpiarlo, pero en general todo bien si lo recomiendo
IVAN J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Micaella K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David K
|
Overall Experience
Rating:
5.0
Un poco caro más que otros lados
JOSE F
|
Overall Experience
Rating:
5.0
Tyler was very helpful. My husband loved the fact that you could do storage and truck rental both in one stop, very convenient. And large selection of vehicles.
Gloria B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pamela Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tatiana R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SAMSON M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rosa M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Caesar S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff S
|
Overall Experience
Rating:
5.0
Travis was excellent. He got everything ready for me in the morning and rented me the 10x10
Mike B
|
First Impressions
Rating:
5.0
Was surprised to see the rate for a large space at about $87, just a few dollars above what we had paid for a small space ($80).
MARTIN A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deborah S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jerome S
|
Overall Experience
Rating:
4.0
Everything was fine but I thought the rental units were pricey and the base price increases every 6 months.
MaryBeth N
|
Overall Experience
Rating:
5.0
Very well maintained! The staff was very friendly. I would definitely recommend this location.
Jaclynn J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gabe m
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Darla J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RICHARD T
|
Overall Experience
Rating:
5.0
Todo muy bien el servicio las instalaciones, el único detalle que el almacén que me tocó estaba sucio, tuve que barrerlo por que tenía basura
IVAN J
|
First Impressions
Rating:
3.0
Unit prices is an issue to work on. Suddenly, the prices go up and that was my main reason to leave the storage.
Alex A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KEVIN E
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
VIVIAN P
|
Overall Experience
Rating:
5.0
Staff was extremely helpful. Very clean facility.
Greg D
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
JULIE K
|
Overall Experience
Rating:
5.0
Todd was very helpful with my storage and moving van needs! Everyone has been kind and welcoming!
Gabriella W
|
Online Move In
Rating:
5.0
Everyone was very helpful and respectful, great working with them
operation s
|
Overall Experience
Rating:
5.0
Tyler was extremely courteous and helpful, and was very thorough
Sam W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Greg B
|
First Impressions
Rating:
1.0
Mi reservacion la hice con una semana de anticipación y a la hora de llegar dijeron que estaba cancelada, perdí más de una hora en volver a hacerla y me cobraron nuevamente
Christian S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KURT O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Millard C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TARA J
|
Overall Experience
Rating:
5.0
Great lighting. Super clean. Wonderful storage facility. Thank you all
Frank E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary J
|
First Impressions
Rating:
3.0
Mice in unit. Not happy. Trap present. Is everything getting chewed up?
Janine T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Corinn H
|
Online Move In
Rating:
5.0
Honestly....it was a great experience. It could not have been easier!
Amy F
|
Online Move In
Rating:
5.0
Gentleman was very helpful. Place looked clean & well maintained.
Carissa R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Arthur Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Larrold F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terra H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
brandon w
|
First Impressions
Rating:
5.0
The pull in garage portion of this Uhaul was very nice. I knew that cold, wet or windy weather wouldn’t affect my ability to get to my unit.The staff was also always very helpful.
Jordan V
|
Overall Experience
Rating:
5.0
The team here is friendly and helpful and the facility is new and clean. A great experience.
Ryan G
|
Overall Experience
Rating:
5.0
Looking forward to working with the staff with my storage needs
ROBERT B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richard h
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mark V
|
Overall Experience
Rating:
4.0
I really appreciate the security functions at the West Dundee Uhaul storage. At first it is difficult to comprehend, not being able to go directly to me unit. But, after an alarm or two, I learned to swipe in and out of the storage. The down part about my experience is that no one on the property ever answers the phone. My calls were always redirected to the 800 number. And the capabilities at the operator center differ from the local Uhaul - Ugh, the phone calls. Otherwise, a really good experience.
Kenneth R
|
Overall Experience
Rating:
5.0
You don’t sell plastic booties.
Ester G
|
Overall Experience
Rating:
5.0
I would recommend this facility to everyone and will definitely use again if needed
Deborah W
|
Overall Experience
Rating:
5.0
very good service
CHRISTOPHER H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
deborah f
|
Overall Experience
Rating:
5.0
The UHaul staff at West Dundee was informative and helpful. The truck rental went smoothly. The storage place is well illuminated and clean. All t his combined made my moving a lot more easier and less stressful. Thanks!
Claudia s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Celeste S
|
Overall Experience
Rating:
1.0
Our Family was in a very difficult position. We were givin 48 hours to move from our 3 year home. Your store in Anchorage, who we were already a customer were very condescending from the first day, judemental and actually locked us out from unloading the UHAUL rented truck, Even after paying and selecting 24hour access. We were told we should learn to plan for these things by the supervisor who was working. Granted it was Sunday, and for me it was a long day. My family was in the car parked next to the truck and the kids were worried about their clothes and things. I rent two units and trust me, I am diligently going to find a reasonable storage company to replace this nightmear we are currently in.
james d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSHUA V
|
First Impressions
Rating:
5.0
Great experience. The staff was helpful, the facility was clean and the storage unit was just what I needed. Thanks
David M
|
Overall Experience
Rating:
1.0
When picking up trailer it was covered in motor oil inside trailer
When looking at 2 other units they were also very dirty inside.
I ended up taking 1 and having to go to a car wash to pressure wash it myself.
Your mop isn't enough.
It made me way behind schedule and my helpers cancel because of it.
Very upsetting
I'd like a call from management since west dundee Illinois location NEVER ANSWER THE PHONE!!!!!
Celeste S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas S
|
First Impressions
Rating:
5.0
It was a pleasure to do business at this location.
john L
|
Overall Experience
Rating:
3.0
A dead mouse was removed from my storage unit when I initially got the unit which I understand. When I moved my items in the next day, there was just an awful putrid smell in the unit. I sprayed some air freshener which helped but I hope my items don’t absorb the unpleasant smell. I will say it’s very easy to move items in with the carts and the staff was helpful when I initially rented the unit.
Nadia V
|
First Impressions
Rating:
5.0
Both friendly and professional
Jeff J
|
First Impressions
Rating:
5.0
Right from the very start of our renting the facility the staff were very helpful and polite. We would definitely recommend your facility to others.
HAROLD A
|
Overall Experience
Rating:
4.0
Easy access to the units and smooth move-in.
The only less-than-ideal part of the experience were the split-level stairs to the unit, but I needed the 8' vertical space so I couldn't be at ground level where I was limited to 6' vertical.
Other than this everything else was great! Thank you!
Christopher B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Mustafa R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Twaneek B
|
First Impressions
Rating:
4.0
1st time using storage facility. Pulled up to overhead door, which automaticly opened. Went to my stoage shed location, and there was a tag fastened to door stating unit was clean and available. NO WHERE ON THE TAG DID IT STATE YOU HAD TO DIS-ARM THE UNIT OR BUILDING ALARM WOULD BE ACTIVATED !!!!! Opened the door to unit to make sure free lock was inside, and alarm was activated. No sign stating where the deactivation pad is located. Frustrating experience for 1st time in facility. Please put a note on the plastic tag attached to empty rental units, stating the Alarm Must Be Deactivated Before Opening Storage Unit Door.
Alan K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Elias F
|
First Impressions
Rating:
5.0
PRIOR TO RENTING THE U-BOX IN CALIFORNIA, THE STAFF AT THE WEST DUNDEE LOCATION WERE VERY HELPFUL IN ANSWERING MY QUESTIONS ABOUT RENTING AND SHIPPING A U-BOX. iN DOING SO, THEY MADE IT EASIER TO FACILITATE THE MOVING PROCESS IN CALIFORNIA. WHEN THE U-BOX ARRIVED IN WEST DUNDEE THEY WERE HELPFUL IN SETTING ME UP WITH A STORAGE UNIT TO EMPTY THE CONTENTS OF THE U-BOX INTO.
A SPECIAL SHOUT OUT TO THE STAFF MEMBER WHO BROUGHT THE U-BOX TO THE FRONT OF THE STORAGE UNIT LOCATION. THIS ALLOWED FOR EASIER AND QUICKER REMOVAL OF THE CONTENTS OF THE U-BOX INTO THE STORAGE UNIT. THAT EXTRA EFFORT WAS MUCH APPRECIATED.
ROBERT F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRUCE K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICIA L
|
First Impressions
Rating:
5.0
We are very pleased with your service. Thank you very much.
HAROLD A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
XIONG Z
|
Online Move In
Rating:
5.0
This storage facility are wonderful and absolutely I will recommend this to all my friends. All the staff are very friendly and helpful.
Rosalyn M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRED H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard R
|
First Impressions
Rating:
5.0
A little &$$$
ELIZABETH B
|
Overall Experience
Rating:
5.0
You Rock!!!!!!!!
Yonisha W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jesse W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CINDY G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
chris o
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Torie K
|
First Impressions
Rating:
5.0
Brandon is an excellent employee. He made the process easy and enjoyable and seemed to really enjoy his job. Great to see! Would highly recommend this facility
Joseph G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maurice H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marie K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
larry g
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Virgil W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David I
|
Overall Experience
Rating:
5.0
Excellent sales person!--Alvin Rhee
Walter H
|
First Impressions
Rating:
5.0
Great experience - nice, clean and new. Fully sprinklered and alarms is a huge positive for people looking to store their possessions.
David K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle E
|
Online Move In
Rating:
4.0
A good size , only that needs light.
ESPERANZA V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald F
|
First Impressions
Rating:
5.0
Great staff!!!
The entire experience from the beginning to end was perfect. The facility is really clean and organized. I will definitely recommend your storage.
Manuel D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John F
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ralph A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wendy P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Monica Y
|
Online Move In
Rating:
5.0
From our Uhaul containers to our storage unit our service was top notch. We would definitely recommend or use it again.
CHERYL H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David M
|
First Impressions
Rating:
5.0
I was able to manage renting a truck and moving everything in one day. I was also able to capitalize on the 1st month is free offer on the storage unit and successfully moved everything out before the month was up.
brandon e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerome F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JACQUELINE M
|
Overall Experience
Rating:
5.0
Tyler and Jeff went above and beyond
Laura S
|
Overall Experience
Rating:
5.0
Excellent, Tnx
kim l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIAMOND W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHUCK B
|
Overall Experience
Rating:
5.0
Always immaculate. We never had to worry about safety either personally or for our stored possessions. Our only reason for leaving is our move out of state. We gladly recommend this UHaul storage facility. Management is top-notch. Thanks to all for the most pleasant of experiences!!
ROBERT, L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Y
|
Overall Experience
Rating:
5.0
Highly recommend U-Haul of Springhill! Their facilities and staff are excellent!
cary j
|
Overall Experience
Rating:
5.0
Price was fair, staff polite.
mary b
|
Overall Experience
Rating:
5.0
Ended up renting 4 trucks. The one month free storage with each truck was very nice!
John W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stefanie B
|
Overall Experience
Rating:
5.0
Staff very professionals and everything is easy to understand.
Jorge L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Destiny C
|
Overall Experience
Rating:
5.0
I've used a lot of different storage companies over the past 40 years and this one was the best. security and cleanliness was top notch. availability of dollies was plentiful. easy to get in and out of. Will use this facility again if I need to. employees all helpful and friendly
linda s
|
Overall Experience
Rating:
5.0
Great and friendly service. The manager at Spring Hill was very knowledgeable and professional. Great experience overall!
Matthew R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael O
|
First Impressions
Rating:
5.0
Very friendly and always helpful staff from first day to my lastThe facility was always clean and access conveniet I would highly reccomend
ruth j
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carrie R
|
Overall Experience
Rating:
1.0
Unit flooded in September due to their roofers. Tried to say it was still our fault, they showed little to know remorse and the customer service was horrible. Never again!
Tara W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARLANA F
|
Overall Experience
Rating:
5.0
Tyler and Peyton were great and helped me swiftly as I came in right before closing and there were still 2 people there.. Also, each individual space is alarmed and the 2 step entry... Very good secu.
Danny H
|
First Impressions
Rating:
5.0
Great staff and clean storage with no pest issues. Only uhaul I would recommend.
Mystery E
|
Overall Experience
Rating:
5.0
The whole experience was great. Everyone was very nice and helpful, I would use it again.
Paula T
|
Overall Experience
Rating:
5.0
I was scheduled to move into Public Storage in Elgin. I changed to U-Haul because of the cleanliness and the lighting in this location. The staff has been GREAT!
Jordan M
|
First Impressions
Rating:
5.0
Returning the truck went uneventful.
Kenneth W
|
First Impressions
Rating:
5.0
Awesome! And thank you.
Jennifer D
|
Overall Experience
Rating:
4.0
All staff I came in contact with were polite. My only complaint is the alarm would go off EVERY time the door to storage locker was opened. No one knew why either.
RENEE C
|
Overall Experience
Rating:
5.0
Great service
Norma F
|
First Impressions
Rating:
3.0
The person I spoke to on the phone at the facility did not know a lot. Reserved unit in line.
Stefanie S
|
First Impressions
Rating:
5.0
Will rent again. Staff should get a raise!
Kendra S
|
First Impressions
Rating:
5.0
I love everyone here! Pro customer service
Kendra S
|
Overall Experience
Rating:
5.0
Facilities and employee was great. Loved their professionalism.
adelaida f
|
Overall Experience
Rating:
5.0
Fantastic location. They worked with me when I needed it and made the process very easy from beginning to end. The facility was very well maintained and secure.
Ryan E
|
Overall Experience
Rating:
5.0
Wonderful experience in using U-Haul in West Dundee. Friendly, courteous and knowledgeable worried from the desk guy to the one receiving back the rental trucks. Highly recommend!
William Y
|
First Impressions
Rating:
5.0
Thank you for your help and kindness!
carmlita f
|
Overall Experience
Rating:
5.0
U-Haul moving & Storage of Spring Hill was a Fantastic Location to Store at. Easy access to there parking lot and a lot of room to Load/Unload. Staff was very good and informative. 10/10 recommended.
PATRICK S
|
Overall Experience
Rating:
5.0
Extreme care and planning for security and safety and loading. Equipment and ramps available to easily move items to storage. Will definitely use facility again.
CHERYL P
|
Overall Experience
Rating:
4.0
The ability not to be able to reserve a unit is a problem that even the attendants there stated.
terry l
|
First Impressions
Rating:
5.0
Everything was top notch! The staff was friendly and professional, access was simple and convenient, the facilities were clean, orderly, and very well light. Even the restroom was always very clean!
Tom K
|
Overall Experience
Rating:
5.0
Awesome! 😀
Jennifer D
|
First Impressions
Rating:
5.0
Friendly staff, clean accommodations, 24 hour access. It’s all good.
Jeanne S
|
First Impressions
Rating:
2.0
Had the unit for just 3 months. There was a leak in the roof over unit. A panel of the tile ceiling collapsed onto our property. Because I didn’t sign up for the U-Haul offered insurance, no help.
Richard L
|
Overall Experience
Rating:
4.0
Everyone was very helpful
Susan J
|
Overall Experience
Rating:
5.0
Great staff, very friendly and a very clean facility. I highly recommend their services!
Kurt K
|
Overall Experience
Rating:
5.0
Excellent costumer service
Rubinelma R
|
First Impressions
Rating:
4.0
Everything was perfect except for a couple of long wait times, one in line at the store and the other on hold waiting for a customer service rep.
julia f
|
Overall Experience
Rating:
5.0
Jeff Jones is diligent, courteous, and punctual. 5/5 would rent again.
John P
|
Overall Experience
Rating:
5.0
Registration went smooth for my storage locker
dennis l
|
First Impressions
Rating:
5.0
Very professional & pleasant. Quick & efficient service. Will definitely recommend this U-Haul location!
Scott H
|
First Impressions
Rating:
5.0
excellent folks at the West Dundee location
James L
|
First Impressions
Rating:
5.0
Great service!
Jackie F
|
Overall Experience
Rating:
5.0
Employees were very nice and helpful. Got us in and out quickly. Storefront was clean and efficient. Highly recommend this location!
Dionne F
|
First Impressions
Rating:
4.0
Good Service
Charmaine S
|
First Impressions
Rating:
5.0
Excellent customer service.
FRANK A
|
Overall Experience
Rating:
2.0
When a leak occurred over my unit no one would admit to knowing that it had happened yet the ceiling tile had been replaced (original one was in pieces in my unit. Huge fail in customer service!
Keely A
|
Overall Experience
Rating:
5.0
💪🏽👍🏽
BRANDAN S
|
First Impressions
Rating:
5.0
Staff was friendly and helpfull!
Jennifer M
|
First Impressions
Rating:
5.0
The staff was very helpful and knowledgeable. The facility was clean and well maintained and felt safe.
MICHAEL H
|
Overall Experience
Rating:
1.0
Worst experience ever. Daniel and Steve. working on Sunday at the West Dundee IL location are incompetent and not customer service friendly. I had reserved a pick up and trailer to transport my ubox
ana m
|
Overall Experience
Rating:
5.0
Every thing was done in a timley manor as predicted. A pleasure to do business with.
James C
|
Overall Experience
Rating:
5.0
Very satisfied with condition of facility. Best bathroom I’ve ever used in that type of building.
Employees were friendly and helpful every time I was there. Would definitely recommend.
Jacqueline W
|
Overall Experience
Rating:
5.0
Very friendly and helpful. The facility is very clean, well lit and even has a restroom.
Anne M
|
Reservation
Rating:
5.0
I am pleased to recommend UHaul boxes. All of the individuals who helped me with initial drop off, pick up, storage: Cheboygan MI, Remona Sharkus, and West Dundee IL, Jeff Jones were fantastic!!!!
karin h
|
Overall Experience
Rating:
5.0
Very friendly and helpful! My best experience with U-Haul by now.
VITO F
|
Overall Experience
Rating:
5.0
Jeff and staff always do a great job, would highly recommend.
Michael L
|
Overall Experience
Rating:
5.0
We looked at other storage facilities- this was, by far, the best. It was closest, cleanest, most accessible, well-lit, and had easy-to-lift roll-up doors (I’m 83).
Connie H
|
Overall Experience
Rating:
5.0
First time I used your storage facilities and it was a great experience. We also rented a truck to move so it was so easy to get everything from storage and rent the truck at some loc as tion!
Christina L
|
Overall Experience
Rating:
5.0
Great company, and great location with a competent, professional staff.
jim s
|
Overall Experience
Rating:
5.0
Fast, efficient, super clean facility!
Laurie C
|
Reservation
Rating:
3.0
I only had my Ubox dropped off & picked up from S. Elgin. The gal who dropped off the box was nice. The gal who picked up the box had trouble finding my location and was aggressive on the phone.
Megan R
|
Overall Experience
Rating:
5.0
It’s very nice and clean storage. Every time I go visit in our storage unit there is a staff roaming around and clean the area. All staff are very friendly.
roselyn m
|
Overall Experience
Rating:
3.0
nnn
steffan g
|
Overall Experience
Rating:
5.0
Andrea made sure my pods were delivered at the appropriate time. With a moving schedule constantly changing, she maintained communication and professionalism! She’s a valuable member of Uhaul!
jennifer r
|
Overall Experience
Rating:
5.0
Employees were very helpful
Ann R
|
Overall Experience
Rating:
5.0
The manager Jeff was such a pleasure to always work with. Very clean facility. All the staff was very accommodating.
THERESA K
|
Overall Experience
Rating:
5.0
Driver was nice
john m
|
Overall Experience
Rating:
5.0
Gabby was absolutely amazing! She went above and beyond to schedule the delivery of my uhaul box as soon as possible. She made sure that I received it the next day as I had requested.
Amanda B
|
Overall Experience
Rating:
1.0
The manager Jeff was rude to my wife parading her around trying to scold her. Very unprofessional and other tenants noticed the same behavior as well.