Customer Reviews for U-Haul Moving & Storage of Spring Hill

2,597 reviews

890 W Main St   West Dundee, IL 60118

(224) 293-4456

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(224) 293-4456

890 W Main St
West Dundee, IL 60118

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
4.0

The general interaction was good, but there was chip in windshield of vehicle that was not formally addressed. Agent put a sticker with x on it to indicate the chip was there ahead of time but it seemed unsafe for long distance travel. Also there was a clunking noise when shifting into gear. The drivers seat had something sticky on the headrest. The gas gage indicator on contract showed more than actually in truck. I think these things were simply overlooked from previous return and assumed ok on my checkin.

SEAN T. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D. 
Rating:
5.0

I never actually visited the Dundee location. My rating is for the Rockford location where I made the rental agreement. A couple things I didn't like about the whole arrangement....No one really knew where my U-Box was while in transit. It arrived at U-Haul destination about a week before they promised delivery and I couldn't get it delivered sooner.

Rick B. 
Rating:
5.0

Tyler was professional and courteous and made the rental experience very easy. I use UHaul for all rental needs because of their employees.

Bryant C. 
Rating:
3.0

Go to another Uhaul. Was given an old smelly, dirty cargo van. When dropping cargo van off, employee was sarcastic, condescending, and rude. We have been renting here about 4-5 times per year. We've never had a bad experience until this time.

Marianne S. 
Rating:
5.0

All nice !!!

Roberto B. 
Rating:
5.0

Crew was professional and friendly. The vehicle was clean and easy to use. No complaints. I was pleased with U-Haul's service

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

BRYAN H. 
Rating:
3.0

Customer did not leave a comment.

TOWANNAH O. 
Rating:
5.0

I love the drop off process quick and easy. I use to go to Home Depot for trucks but decided to try uhaul and could not be happier

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

The help I hired thru Uhaul was terrible. One person was ok, the other one was NOT! Had 3 new items damaged. Value $800. Left 30 minutes early and I had to finish. And I'm 70 years old. Never do it again.

Jerome L. 
Rating:
2.0

When I came to pick up my vehicle the work had not been completed I had to remind the staff of all the work to be done Immediately after leaving uhaul I had my car oil changed The technician handed part of a wiring harness that was laying loose in the engine compartment Some of the staff was put out because I asked them to show me how all fits together The only bright spot was the counter help Chris He was approachable and knowledgeable He actually worked to make sure that I had everything There is more to share about my experience but I believe you understand why I won't be recommending your company

Chris N. 
Rating:
4.0

Customer did not leave a comment.

MAREK M. 
Rating:
5.0

Great service, no suggestions

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don G. 
Rating:
4.0

Tell the customer the return location or ask where returning to so they don't have to drive miles back just to drop off a empty truck and waste time.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Francis A. 
Rating:
5.0

I had to go almost an hour to get a truck. That is a problem for a schedule.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

Roslyn H. 
Rating:
5.0

Jeff Jones team is outstanding, i am a frequent user, several times a month and am very pleased, very courteous and respectful.

DIANE A. 
Rating:
5.0

Customer did not leave a comment.

SUSANA B. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS F. 
Rating:
5.0

Everyone in the store, on the phone and the delivery and pick-up drivers were courteous and did a great job. Thank you all for making this cross country move a good experience!!

mary lou J. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA V.  |  First Impressions 
Rating:
5.0

Great experience. The staff was helpful, the facility was clean and the storage unit was just what I needed. Thanks

David M.  |  Overall Experience 
Rating:
4.0

Last minute change in pick up date

Nikita B. 
Rating:
5.0

The workers were pleasant and helpful. The location was nice. BUt this was not the location I made the reservation for. I did not receive the $50 reservation guarantee refiund. I drove 40 minutes out of my way twice to get this trailer. On top of that...the running lights on the trailer were not working and after several calls to Uhaul it was never resolved. I received a voicemail from Uhaul stating that running lights were not necessary. I am appalled at the lack of customer service provided by UHaul

RICHARD P. 
Rating:
5.0

Great vehicle for the money

PAUL E. 
Rating:
4.0

Customer did not leave a comment.

MARIA R. 
Rating:
5.0

Customer did not leave a comment.

Alane L. 
Rating:
3.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Hannah S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Great experience! I love how the company has female staff! I love to see ladies do a job that is dominantly staffed by men! Girl Power!!!

Tobias H. 
Rating:
5.0

all is great Thanks

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

Our experience with Uhaul was great! No issues for an out of state move! Thank you!!

Kristen M. 
Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

Everything went smoothly. I think the rent should be prorated because we only had the containers for unloading 3.5 days yet was charged a full month for the three of them.

Kathleen R. 
Rating:
5.0

This location is great! Excellent customer service, clean vehicles and reliable. I'm a repeat customer several times over, this is my location of choice.

Laurie C. 
Rating:
5.0

Customer did not leave a comment.

Rich S. 
Rating:
5.0

Staff were friendly and very helpful

Dan P. 
Rating:
3.0

This experience ended up great. I believe that if I would not have ordered online none of what has upset me would have happened. I ordered a Hitch and installation to happen at the Springhill Mall Facility in West Dundee. My installation appointment that was set up online when I made my purchase was 9/14 at 7:00 am. I arrived at 7:00 am and was told they did not have the parts yet. Fed Ex might have them delivered by 1 pm but no guarantee. Both Gentlemen at the front desk ( Jeff & Brandon) were less than apologetic. I feel appointments for the next day should be looked at the day before maybe? Could be a disconnect somewhere? I got a VM from Brandon at 1:52 saying my parts were there and to call 224-293-4456 to set up an appointment. On the first call, every time the girl spoke there was a beeping noise that cut her words off. After trying numerous times to tell her that I could not hear her and getting snotty responses. I hung up On the second call, which was 28 minutes and 25 seconds long. She set up the appointment and then wanted payment which I did online already. Then said she had to do it another way. Waited Waited Waited. Then she tried to look up a direct number for the Springhill Store. Waited Waited Waited. Then she told me that she could not find one and emailed Jeff Jones and I Should be hearing from him. I heard from Jeff the next morning at 8:50 am set up a drop off at 6:30 am, Dropped my car off with Brandon at 6:30 am with no problems. Brandon called me back at 8:39 am that the Hitch was installed and my husband and I picked it up from two different Gentlemen after work. Everything looks good so far. My Complaints/Suggestions Why did I go there when there were no parts to do the job? Why was no one sorry that it happened. Thank you for listening.

Carri B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Nice

ROBERTO B. 
Rating:
1.0

When picking up trailer it was covered in motor oil inside trailer When looking at 2 other units they were also very dirty inside. I ended up taking 1 and having to go to a car wash to pressure wash it myself. Your mop isn't enough. It made me way behind schedule and my helpers cancel because of it. Very upsetting I'd like a call from management since west dundee Illinois location NEVER ANSWER THE PHONE!!!!!

Celeste S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

The glass on the inside of the windshield was not properly cleaned.

Paul V. 
Rating:
5.0

Customer did not leave a comment.

george L. 
Rating:
5.0

Everything went very smoothly from getting the shipping container on time, all my belongings were in good condition, and the movers I hired through UHaul were very efficient.

Mackenzie W. 
Rating:
5.0

It was a pleasure to do business at this location.

john L.  |  Overall Experience 
Rating:
5.0

Nice

ROBERTO B. 
Rating:
5.0

Customer did not leave a comment.

TODD G. 
Rating:
3.0

A dead mouse was removed from my storage unit when I initially got the unit which I understand. When I moved my items in the next day, there was just an awful putrid smell in the unit. I sprayed some air freshener which helped but I hope my items don’t absorb the unpleasant smell. I will say it’s very easy to move items in with the carts and the staff was helpful when I initially rented the unit.

Nadia V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eduardo B. 
Rating:
5.0

Nothing - everything went very smoothly and was a great experience

Ronald J. 
Rating:
5.0

Both friendly and professional

Jeff J.  |  First Impressions 
Rating:
5.0

All good!

JOHN DENNIS K. 
Rating:
5.0

U-Haul has truck rental down to a science. They have everything you need for a successful move, and their pricing is very reasonable. Their staff was extremely professional and helpful.

James S. 
Rating:
5.0

All the guys were great. I love using this location.

JONI T. 
Rating:
5.0

the staff is always friendly and very helpful.

DIANA H. 
Rating:
5.0

Customer did not leave a comment.

ANDREI I. 
Rating:
5.0

Customer did not leave a comment.

GIROLAMO C. 
Rating:
5.0

Right from the very start of our renting the facility the staff were very helpful and polite. We would definitely recommend your facility to others.

HAROLD A.  |  Overall Experience 
Rating:
4.0

Easy access to the units and smooth move-in. The only less-than-ideal part of the experience were the split-level stairs to the unit, but I needed the 8' vertical space so I couldn't be at ground level where I was limited to 6' vertical. Other than this everything else was great! Thank you!

Christopher B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

Trailer drop-off and storage check-in were very easy. Thank you.

Joseph B. 
Rating:
2.0

The workers were rude when I was doing mobile checkin and they are the ones that left the keys in the car and got mad when I did mobile pickup and I thought they had left the keys in the truck for me because they saw me coming and then accused me of taking the truck even though I did the mobile checkin. Do not recommend.

Keri M. 
Rating:
5.0

The first reservation did not have the van we requested and it stated they had it available. We were sent 20 min away to this location which was excellent!! However we had a bad experience with the 1st place this 2nd springhill location was quick and very professional.

Eddy E. 
Rating:
5.0

The drivers in both drop off and pick ups were awesome to work with.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Mustafa R.  |  Overall Experience 
Rating:
3.0

My husband returned the rented trailer at the time when the staff was LITERALLY leaving and locking the door. No one offered to help him or stay back to return the product. In the meantime, a torrential down pour occurred as he was taking a picture of the returned trailer for the mobile return process. AND now his iPhone doesn't work due to water damage!!! Selfish staff caused far more damage than the cost of a trailer rental. We will be pursing the damages.

ADAM K. 
Rating:
3.0

Provide direct lines to individuals at UHAUL for each step of the process (delivery, transport, pickup). It was a bit frustrating to wait on hold for 20-30 mins every time I needed to contact UHAUL about my reservation. However, once I did contact someone they were always friendly and helpful.

Bailey Z. 
Rating:
5.0

Customer did not leave a comment.

Hari Babu K. 
Rating:
5.0

Customer did not leave a comment.

rita W. 
Rating:
5.0

Always a great team - Tyler and his crew make pick-up and drop-off so easy.

Philip P. 
Rating:
4.0

We were impressed with U Haul service. The drivers were excellent.

David B. 
Rating:
5.0

Customer did not leave a comment.

Kellie S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

I wouldn't change a thing.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Jill N. 
Rating:
5.0

Excellent service

tom P. 
Rating:
1.0

Illinois U Haul was near perfect. Excellent communication. On time drop off and pick up. Florida U Haul was awful!! Boxes arrived 2 days late on a flat bed with a ramp and only after numerous phone calls and pleading. I had people fly in to help me unload so I really needed the boxes when originally promised. Picked up was a day late. No compensation whatsoever was made. :(

Connie R. 
Rating:
4.0

Customer did not leave a comment.

MOISES G. 
Rating:
5.0

The staff person to set me up friendly, competent, and just a pleasant person to work with. Then was in nearly perfect condition— excellent for a moving van. The price was good and the storefront was clean and organized

DONALD R. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD O. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

LILLIAN M. 
Rating:
5.0

Gentleman on shift Thu Eve, Friday Eve rocks Ladies at the warehouse of U-Box also have excellent customer service skills.

OSWALDO G. 
Rating:
4.0

I think the agent should accompany renter and inspect vehicle before giving keys. My truck had a huge dent in the front bumper and I'm glad I noticed it after I got home to report it.

Josephine B. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

No improvements. All went smoothly

GERI S. 
Rating:
5.0

Customer did not leave a comment.

ED B. 
Rating:
5.0

The self-return experience was a bit missy on an older phone, but on a new phone it worked out just fine.

CHRISTIAN RYAN A. 
Rating:
5.0

Can't thank you guys enough for the awesome help!

Guy G. 
Rating:
5.0

Customer did not leave a comment.

MARIA D. 
Rating:
5.0

Everything went great except when I actually had to interact with the staff. They were like slugs, I just stood there and finally asked are we done here and they gave me my keys Teach this young people to talk and interact with their customers, other than that the experience was great.

Linda H. 
Rating:
5.0

The contact less pick up app is difficult and confusing to use.

Anne K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Twaneek B.  |  First Impressions 
Rating:
4.0

1st time using storage facility. Pulled up to overhead door, which automaticly opened. Went to my stoage shed location, and there was a tag fastened to door stating unit was clean and available. NO WHERE ON THE TAG DID IT STATE YOU HAD TO DIS-ARM THE UNIT OR BUILDING ALARM WOULD BE ACTIVATED !!!!! Opened the door to unit to make sure free lock was inside, and alarm was activated. No sign stating where the deactivation pad is located. Frustrating experience for 1st time in facility. Please put a note on the plastic tag attached to empty rental units, stating the Alarm Must Be Deactivated Before Opening Storage Unit Door.

Alanan K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elias F.  |  First Impressions 
Rating:
5.0

PRIOR TO RENTING THE U-BOX IN CALIFORNIA, THE STAFF AT THE WEST DUNDEE LOCATION WERE VERY HELPFUL IN ANSWERING MY QUESTIONS ABOUT RENTING AND SHIPPING A U-BOX. iN DOING SO, THEY MADE IT EASIER TO FACILITATE THE MOVING PROCESS IN CALIFORNIA. WHEN THE U-BOX ARRIVED IN WEST DUNDEE THEY WERE HELPFUL IN SETTING ME UP WITH A STORAGE UNIT TO EMPTY THE CONTENTS OF THE U-BOX INTO. A SPECIAL SHOUT OUT TO THE STAFF MEMBER WHO BROUGHT THE U-BOX TO THE FRONT OF THE STORAGE UNIT LOCATION. THIS ALLOWED FOR EASIER AND QUICKER REMOVAL OF THE CONTENTS OF THE U-BOX INTO THE STORAGE UNIT. THAT EXTRA EFFORT WAS MUCH APPRECIATED.

ROBERT F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRUCE K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA L.  |  First Impressions 
Rating:
5.0

We are very pleased with your service. Thank you very much.

HAROLD A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

XIONG Z.  |  Online Move In 
Rating:
5.0

This storage facility are wonderful and absolutely I will recommend this to all my friends. All the staff are very friendly and helpful.

Rosalyn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRED H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  First Impressions 
Rating:
5.0

A little &$$$

ELIZABETH B.  |  Overall Experience 
Rating:
5.0

You Rock!!!!!!!!

Yonisha W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CINDY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Torie K.  |  First Impressions 
Rating:
5.0

Brandon is an excellent employee. He made the process easy and enjoyable and seemed to really enjoy his job. Great to see! Would highly recommend this facility

Joseph G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry g.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Virgil W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David I.  |  Overall Experience 
Rating:
5.0

Excellent sales person!--Alvin Rhee

Walter H.  |  First Impressions 
Rating:
5.0

Great experience - nice, clean and new. Fully sprinklered and alarms is a huge positive for people looking to store their possessions.

David K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle E.  |  Online Move In 
Rating:
4.0

A good size , only that needs light.

ESPERANZA V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

Staff very professionals and everything is easy to understand.

Jorge L C.  |  First Impressions 
Rating:
5.0

Great and friendly service. The manager at Spring Hill was very knowledgeable and professional. Great experience overall!

Matthew R.  |  First Impressions 
Rating:
5.0

Tyler and Peyton were great and helped me swiftly as I came in right before closing and there were still 2 people there.. Also, each individual space is alarmed and the 2 step entry... Very good secu.

Danny H.  |  First Impressions 
Rating:
3.0

The person I spoke to on the phone at the facility did not know a lot. Reserved unit in line.

Stefanie S.  |  First Impressions 
Rating:
4.0

The ability not to be able to reserve a unit is a problem that even the attendants there stated.

terry l.  |  First Impressions 
Rating:
4.0

Good Service

Charmaine S.  |  First Impressions 
Rating:
5.0

Very friendly and helpful. The facility is very clean, well lit and even has a restroom.

Anne M.  |  Reservation 
No reviews have been submitted for this location.

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