All staff are fast to help& great communication. The facility is spacious. It easily fits 2 Uhaul 10x10 trucks to pass by each other in the lanes to get around. If unit is 2nd floor the staff quickly brings a forklift to bring down the storage lift crate for you to load @ ground level. Fill it up as many times as you need & they bring it up& down. No hauling upstairs needed. Highly recommend Jamacha Rd Uhaul storage in Spring Valley.Andrea L. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Spring Valley
Spring Valley, CA 91977
(E Of Sweetwater Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.hans r. | Overall Experience
Lydia is very professional, super nice and always helpful especially during the pandemic. This facility is not convenient for me but I stay because of her. DanielDan T. | First Impressions
Customer did not leave a comment.JOYCE H.
Customer did not leave a comment.Gary H.
It took me three tries to get someone to answer on a second phone number. I could have been better prepared, pre-registered or whatever. .89 per mile would cost a fortune for a long trip. Do you have some other options? There was a subtle body indent in the rear where a previous renter had allowed one of the rear doors to open beyond its intended range of motion; it was left to me to find this, but it would be better if it were mentioned to me in advance. When telling the agent my email, he wrote â€œdâ€ instead of â€œbâ€. Later when calling to correct this there was no way to correct it?? It is a PITA to match the original gas tank level, e.g., 7/16; would be great if it told me how many gallons, Or I could just fill it up and report the difference and then have an adjustment to bill at a non larcenous rate.WILLARDFRANCIS B.
You don't need to do anything extra ,just keep working as you are ,you employees at the reception are very profesional and friendly .Thank youJ. R.
Customer did not leave a comment.ryan e. | Overall Experience
Ruth deserves a raise! She is awesome (=SAMANTHA C. | First Impressions
Staff was great, but the price was a little high.Sharlene L. | Overall Experience
I was treated nice and kind by the attendantCesiah S.
The on-site staff are always amazing. But the ongoing telephone technical issues of calls not going through or getting rerouted to trailer hitch department with no person to even talk to have been a HUGE headache. It wasn’t just a day - it was weeks of issues. Emails all bounced back as well and wasn’t able to access the website - super frustrating.laurie k. | First Impressions
Customer did not leave a comment.melissa m. | Overall Experience
All the employees were nice and informativeTimea A.
Customer did not leave a comment.LORALEIMARIE G.
It was super easy! Thx for the move.Daniel B.
Nothing at this time. It was a new way of doing things all on the app instead of in person, but it was easy to do checking in and checking out.Patricia C.
Customer did not leave a comment.DONNA J.
Customer did not leave a comment.Mannuel R. | Online Move In
Recommend elevator for downstairs storage facilities.ionia h. | Overall Experience
Customer did not leave a comment.David A. | First Impressions
I was satisfiedGina J. | First Impressions
Very convenient. The staff are helpful.Thank you Mike.Henedina H. | Overall Experience
The clerk work on getting me a unit down stairsGracie T. | First Impressions
Customer did not leave a comment.STACEE F.
Only thing i did not like was the phone service waiting time if i needed to call to make changes or ask a simple question it would take alot of timeBridgett A. | Overall Experience
Customer did not leave a comment.Christian M. | Overall Experience
Customer did not leave a comment.Linda A. | Overall Experience
Yes I believe the kid's name was Michael he was very professional totally helpful he truly knows his job and treats people well he has very good PR skills he is a keeper God bless him and your entire U-Haul staff Thank you Joe BowmanJOEY B.
I didn't have to worry about break ins. I was happy to know that my things was a safe place😚.Miecheryl w. | Overall Experience
Excellent Customer Service. No recommendations other than keep up the amazing work.MARIA R.
I didn't have any problems .everything was clean and the personal was very professional thank youEDGAR R. | Overall Experience
The 3 phone number requirement is extremely unnecessary as 1 household is normally has only two adults or two parents.IRENE R.
Customer did not leave a comment.PATRICIA M.
Customer did not leave a comment.Charlie S.
Adele and DJ were awesome today and very friendly!JESSE B.
Great customer service 👍Malena G. | First Impressions
Michael was excellent.Art T. | Overall Experience
Customer did not leave a comment.marsha f. | Online Move In
Customer did not leave a comment.Gregory F.
Customer did not leave a comment.levi R.
Customer service representatives were outstanding. Truck was clean and well maintained.CHARLES B.
The customer service representatives were outstanding.CHARLES B. | Overall Experience
Customer did not leave a comment.TONY F.
Our check out agent Courtney has wonderful customer service skills! No lighting in unit so not so good for after dark accessTheresa V. | Overall Experience
the ladies were very helpful, and courteousERNEST C.
The person that helped me was very nice.MICHAEL E.
Customer did not leave a comment.BRANDI T.
Customer did not leave a comment.Jessy C. | Overall Experience
This was robbery. It was cheaper for me to move my house than to move a desk. The last time I ever use u haul.Emmanuel B.
Friendly and informativeJacquelinei E. | First Impressions
Thank you!Ricardo N.
Customer did not leave a comment.GREGORY F.
Staff nice and polite. Good location and affordable storage units.hall s. | First Impressions
Customer did not leave a comment.Yvonne S. | Overall Experience
Friendly, courteous staff. First class truck. A pleasure to rent here. Highly recommended.Leon C.
Fix the reservations. I placed mine online and got three emails saying it would be ready and at a certain location. Got there 20 mins early and they couldn't find my truck. Ended up going to another location and was 40 mins lateEric T.
Customer did not leave a comment.ed G.
Customer did not leave a comment.Harry C.
The rep that handled my check-in at the Spring Valley location was very professional and accommodating. Great job.John P.
All good ðŸ‘Michael D.
It seemed like the customer service person was holding the storage for some reason and didn't want to rent it to me. She kept insisting it was taken and "not showing up on her system " so I proceeded to book it online in front of her and miraculously she found that it was available. Very annoying and a waste of time arguing with her whether it was available or not for a good 10-15 minutes.Ricardo S. | Overall Experience
I am waiting for a reversed payment for January 2021 . I always tried to pay in advance and I was blessed to be able to pay early my due date . But there is one thing I am not in agreement with is . I didn't use a whole month in December why am I not receiving a retroactive payment for the days not in use? my due date was for the 25th of December 2020 I moved out on the 10th of December 2020 .Julie H. | Overall Experience
All was well except they never answered the phone and they kept billing me after I checked out. Waiting on the phone was really long. People were nice though.Carrie P. | Overall Experience
Michael, was very professional and helpful. I would not hesitate to recommend this U-haul Storage facility to my friends and family.ELIZABETH S. | Overall Experience
Everything was perfect.Michael D.
Customer did not leave a comment.Tina C.
Customer did not leave a comment.Irene L. | Overall Experience
From the onset, this was a polished, polite, and professional crew. I was impressed by how deftly they managed to maximize social distancing and therefore maximize customer safety. They even wiped down the truck cab, before handing me the keys! The return process went just as smoothly. All-in-all, this was a completely 5-star experience!Michael B.
Great service!Cory L.
Customer did not leave a comment.Brianna H. | Overall Experience
You don't need to do anything everything was great thank you so very much.zeldary M.
Customer did not leave a comment.Alyssa W.
Customer did not leave a comment.Laith S.
Customer did not leave a comment.Donna J.
I rented the 26 foot truck with a $50 reservation guarantee online and they did not have it and gave me the 20 foot truck. Instead of giving me $50 off, they gave me $10. That's either the uhaul location not following through or false advertising. Also I only drove the truck around 26 miles yet I had to put 13.5 gallons of fuel to get the fuel gauge at the same mark at when I rented it. Something must be wrong with the gauge because I doubt the truck gets 2 miles per gallon. I'm totally unhappy with this rental and would like some refund that I feel is due. Anthony Clark 858-349-9848 firstname.lastname@example.orgAnthony C.
It took almost and hour to checkin because there was one worker and 7 people waiting. I was never told I needed a lock for and the back of the truck and had to find one at 6:00pm at night.....very very upsetting and frustrating. I want to speak to the manager for a partial refund.Tyneisha E.
Your roadside assistance is the worst it took them 6 hours to come unlock the truck and claimed they were there when they weren't worst experience ever waited in cold alone w a full truck for 6 hours all night long didn't show up until 6 in the morning it was scary and cold and I was alone and mentioned that several times but still didn't move any quicker the worstJessica M.
Customer did not leave a comment.Bryant S.
Everything was beautiful!!REID B.
Customer did not leave a comment.VIRGIL A.
Customer did not leave a comment.Laura D.
Customer did not leave a comment.Helena E.
Customer did not leave a comment.Rebekah L.
This location is great & Evelyn is awesome as a representative of U-haul. But, regarding the U-haul business when trying to set up an account and reserve a 10' truck - terrible! (And this ulus being polite) I showed up at a site on University avenue for a Sunday pickup of a truck @ 10:00am - no one there! Called the U-haul number and they wanted a copy of my drivers license & a photo of me as proof I was there at the location and while they were verifying my id they asked for another telephone number to verify???? What is that all about. While waiting for the verification I decided to look at the key boxes on the building , and everyone of them was unlocked - and not one key!!! Then I'm told after wasting time (an hour) that this location doesn't work on Sunday's. I'm glad I got in my car and drove to the Jamacha location where I got service. Never will recommend your satellite systems, even those that are located a gas stations - staff & services at those might as well not exist!james K.
The staff is very excellent. They always take care of everything.David J.
The lady who help me was Awesome such an blessing to have had her help meLara C. | First Impressions
Have more staff on hand so that both the phones and doors can be covered.SaraJane K.
I really appreciated the kindness and professionalism of the Uhaul representative. She was very professional and nice.NAOMI S.
Customer did not leave a comment.Charlotte H.
Customer did not leave a comment.REID B.
Accomodable easy to get in,wide access.thank anywayRODEL C. | First Impressions
Customer did not leave a comment.CLARISSA T. | Overall Experience
Customer did not leave a comment.Tiffany R. | Overall Experience
Customer did not leave a comment.Rolly R.
No cigarette smoking in vehicle's should be aloud and trucks should be clean.Donniell W.
Thank you all staff at U-Haul on Jamacha in Spring Valley!! You all have been kind, helpful, respectful, courteous and interested in what your customers want and need not just what you can sell them!! This IS the best storage unit/management experience I have EVER had! I appreciate all of this! Thank you for making my life easier and stress free!! GOD BLESS YOU ALL AND THANK YOU FOR ALL YOU DO FOR OTHERS!!julia m. | Overall Experience
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Deborah D.
Customer did not leave a comment.Sonia R.
Customer did not leave a comment.Angel R.
Customer service has always been top notch.Terrence P.
The people who work here are helpful. They are also very nice! UvRoberet M.
Customer did not leave a comment.ELIZABETH E. | Overall Experience
Excellent customer service I was content!!miriam b. | Overall Experience
Customer did not leave a comment.Alain C.
Please repair the card reader coming in the vehicle entrance has been inop for 3 weeks or more. I had to gk out my car and use the exit side.Jerardo R. | Overall Experience
Needed to change pickup time and got stuck on hold for over 15 minutes each on both your 1-800 number and the number listed for the location. When I got tired of wasting time and went to pickup the vechicle, I mentioned what had happened. They told me you needed to push #2 to get thru to the office, but this was not on the website and or made clear on the phone tree. Also, I had tried calling another nearly location to see if they could give me a better number, when I mentioned this at my branch, I was told that the other location should have been able to look up my rental and note the change in pickup time.JULIE P.
The mileage rates are ridiculous! My mileage cost was more than the truck rental.Eric D.
Customer did not leave a comment.Nichole G.
Excellent Knowledgeable employeeANTHONY G.
The person that helped us was great and quick!MASSON F.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.JOSEPH G.
Customer did not leave a comment.Giovanni G.
Customer did not leave a comment.Neilyn V.
Customer did not leave a comment.Christian Z.
Customer did not leave a comment.Christina P.
great management staffrobert s. | Overall Experience
Not professional at all.JESSICA S.
I fond the website somewhat difficult, ie I wanted an earlier, but not unreasonable, reservation time than was offered.John S.
Big props to your staff and facility at U-Haul Moving and Storage of Spring Valley in CA! The staff is so incredibly kind and helpful and the location is beautifully maintained! We thank Andrew for his great service!Jayme B. | Overall Experience
They have an excellent service, I can only say that they stay that excellent.NORMA N.
I reserved a 20 foot truck at a certain time and they called the day before and said they didn't have that size or that time. So I had to get a smaller truck and make two trips which cost me double in mileage. Maybe that was the plan all along. Next time I will do my research of other trucking companies.Goldia V.
Customer did not leave a comment.BRIAN D.
Customer did not leave a comment.Julia G.
Customer did not leave a comment.Jammie L.
Customer did not leave a comment.ROMEO C.
Customer did not leave a comment.Roman R.
Very helpful friendlyJudy T. | Overall Experience
Customer did not leave a comment.TYNIA A.
Customer did not leave a comment.Stanley M.
Customer did not leave a comment.Janet L. | Overall Experience
Customer did not leave a comment.noe C.
Customer did not leave a comment.Brianna H. | First Impressions
Customer did not leave a comment.Carlita G.
Lirio was very helpful, friendly, patient and answered all my questions. Excellent customer service.esther m. | Overall Experience
Called for prices and was able to pick up within 20 minutes. Very helpful customer service reps. Didn't wait long upon pickup or return.LACELLE H.
Nothing for me it was a great experience everything I needed was ready and available when I needed.Esther M.
Customer did not leave a comment.karen T.
Customer did not leave a comment.william H.
Outlets where not working, the brake of the 26 footer rented was a mess.Fritz J.
I requested a 26ft truck. When I got there they said they did not have that one available. If it's not available you shouldn't make it an Option. I did not fit all my stuff inside and will not have to get my parents truck to finish moving.TYLOR W.
Customer did not leave a comment.JOSE G.
Head and shoulders above Public Storage. I felt like a valued customer instead of a tenant. I found my new home for storage.Corey D. | First Impressions
Customer did not leave a comment.Luis E.
Service was excellent but the trucks window was broke that's what the attendant said I guess when they fixed the window they didnt ge tut all the glass upBessie M.
I will be back again to use their servicesRolando R. | Overall Experience
Customer did not leave a comment.Heidi C. | Overall Experience
More time to accessManuel Munoz F. | First Impressions
Customer did not leave a comment.Louise P. | Overall Experience
Customer did not leave a comment.Alfredo G. | Online Move In
The guys were really helpful, when I needed the fork lift. Never a No answer or I don't know. Very nice people.louie b. | Overall Experience
GreatJoudan T. | First Impressions
Thank you for all your help and understanding to my situation.Steve P. | Overall Experience
1st time UHaul User on a cross country move. No issues at all, very smooth process. Definitely impressed, no haggle with prices and was charged initial quote. No surprise fees, excellent experience.MIRIAM M. | Overall Experience
Thank you for your service.DZ A. | Overall Experience
the staff at uhaul was well and beyond courteous to me during my storage needs. They assisted me which made my needs more comfortable in my moving experience in life, thank you.christopher c. | First Impressions
SuckNicole K. | Overall Experience
Great customer service! Everyone that works there is super polite and the manager is amazing and super helpful. Even after hours which is surprising cuz that's not common. Overall im very happy thereelizabeth m. | First Impressions
The Employees we're very attentive very professional every one I can in Contact with Thank Youjose luis f. | Overall Experience
very business oriented and trustworthyJAMES F. | Overall Experience
The staff was very very helpful and i would definitely recommend this storage facility.ANDREA P. | Overall Experience
Storage room smell and they are rats in the ceiling.Luciano S. | Overall Experience
I had a one-way truck rental and storage rental at Spring Valley. This place is super clean and the workers are so very helpful and friendly. I highly recommend.mechell j. | First Impressions
Great Service.f. Lidio and everyone else Thanksjose luis f. | First Impressions
Office personnel was very professional and friendly. The units and grounds were exceptionally clean.DAVIDA M. | First Impressions
Thank you so much for your services..... I really appreciated the awesomeness of your staffdebra f. | Overall Experience
Please note this is my first time renting a storage unit so I have nothing to compare with. Upon my arrival I waited for approximately 10 minutes for service. Uhaul did not have the size I needed.sonia r. | First Impressions
Very helpful and friendly staffjudith h. | Overall Experience
We had a great and smooth process! Staff is very nice, detailed and informative! Thank you so much for making our moving experience gratifying!!julia m. | First Impressions
Michael is wonderful!!!Tina J. | Overall Experience
The employees are very helpful and always willing to help! I feel that the storage is safe and secured.ROSARIO D. | Overall Experience
Above excellent for their customer service on 7/13/19. I don't recall their names but they helped me with getting me everything I needed and even though I didn't have enough they made a way.ANDREA P. | First Impressions
You got it good attitude and you handle it as a professional.Jaime M. | First Impressions
Awesome employees great service!!!!BARBARA H. | First Impressions
They helped us out were courteous and friendlypaul b. | First Impressions
👍👍👍JESUS C. | Overall Experience
Very satisfied with service and staff always available to answer any questions clean locationannette p. | Overall Experience
The was very nice and helpfulRamon D. | First Impressions
This was a great experience all around. Prices were good, the facility was great, and most importantly, the staff were friendly, professional, and always ready to help.Matthew H. | Overall Experience
The staff is very courteous and professional. Always willing to work with the customer and give the best outcome not just to make money but to look for solutions. I am pleased with their service.Guillermo C. | Overall Experience
A good experience, however, sometimes I could not contact the Jamacha office during normal business hours when I called. My call transferred to a “Call Center”, but I never received any call-backs.MARGARITA C. | Overall Experience
Excellent simple friendly thats how it should be during any move thanks for the fast serviceNathan H. | First Impressions
The staff in this specific location are very friendly and takes care of your needs at a best valued price! Couldn't be any happier. Great experience!!!novelyn G. | First Impressions
Employees were professional and very friendly.laura d. | First Impressions
I was really happy with the customer service I received when I came in to ask about the rates on a storage unit. I got a better deal then what I have been paying the past 6 yrs + I got a free month!!!anna s. | First Impressions
My experience with Uhaul Spring Valley was a good one. Thank you!Allegra M. | Overall Experience
Thiis was my second time there and place are very secure and easy access and the staff are awesomely me very professional and definitely recommended...thank you!RICHARD D. | Overall Experience
Excellent staff!ALYCE B. | Overall Experience
It was a very unorganized. They were understaffed & the wait was long. There was not enough space to move the U-haul truck to unload and it was challenging to move with limited space in the vicinity.Amara C. | First Impressions
While the driveway is a tight fit on a busy street, it's WELL worth the effort. Michael was friendly&graciously helped make our returning of Uhaul equipment much easier. Facilites are super clean!Tiffany R. | First Impressions
good jobEdward L. | Overall Experience
I was impressed with the employees and the facility. All three employees we dealt with were very friendly and helpful. The facility was very clean and seemed very secure.Amy K. | First Impressions
no problems.christina j. | Overall Experience
Staff always helpful.candice p. | Overall Experience
GoodFadi k. | Overall Experience
It was a great experienceLASHAWN DONNA T. | Overall Experience
Service was excellent with an upgrade to a larger storage room we were in and out in record time.christina j. | First Impressions
Thank you. Your facility is safe and always clean. The staff is friendly and professional. Renting either a storge unit or truck is really easy and seamless. Again, thank you, Monica MartinezMonica M. | Overall Experience
Staff is very friendly.Vanessa C. | First Impressions
Andrew excellent. Lirio excellent and everything excellent. Thank you.alejandro G. | Reservation
Thank youGina O. | Overall Experience
I was a new customer and i was kicked out because I knew people who would come and bother me when I would stop to drop stuff off at the storage. they were old customers who I guess had problems beforeVanessa C. | Overall Experience
Wonderful staff excellent service. Thank you.Felix S. | Overall Experience
It was convenient, your staff was helpful, and took care of my needs fast.ANGEL R. | Overall Experience
The process of renting a uhaul was easy and convenient.Christina N. | Overall Experience
Good job spring valley Uhaul you guy's are friendly super fast when it comes to service. Good and clean facility i will defenatly recommend you guy's to my fam and friends and will defenatly be bacMiguel S. | Overall Experience
I made the first payment for my daughter and the staff put the unit in my name I haven’t been to California in 10 years I have no idea where they are located or anything about them except they refusedHarry S. | Overall Experience
As everyone knows moving can be very challenging. It's was very comforting to receive such great customer service from UHAUL Rep Angelica:))Ruby M. | Reservation
The staff is not keeping good records or are not communicating with each other. I changed units but it was not reflected in their records They continue to take money out of my bank account. My lock waJosephine F. | Overall Experience
My only complaint is that you don't refund the unused days when a tenant moves out of the storage unit. You can't always plan the move out date to match your original move in date.TANIA H. | Overall Experience
I notified the staff on several occasions about the mice problem you have at your location. I paid 187.00 a month for over a year; my comforters, blankets, sheets were full of fesses , and urine.Asonia C. | Overall Experience
Facility location was very convenient, good value for money on rent, very pleased with payment terms.Charles F. | Overall Experience
The facility is clean and the folks who work there are helpful.FRANK B. | Overall Experience
The staff were friendly helpful to me .Sandra W. | Overall Experience
I would have liked extended hours on weekends but other than that, all was greatAlberto Z. | Overall Experience
Thank youALICIA C. | Overall Experience
The customer service is extremely poor at this location. I felt very unwelcomed. If it wasn’t for that I would have never moved my belongings to another storage company.Eugene H. | Overall Experience
Thank youALEJANDRA L. | Overall Experience
Keep up the good work guysAlex A. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!