Customer Reviews for U-Haul Moving & Storage of Spring

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Spring

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Rhonda W. on

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Forgot to give me pads I requested and overcharged for boxes but quickly refunded...Very knowledgeable and good service but bad mouthed past customer experiences in front of us while entire team chowed down lunch at the register counters; was off-putting. And kinda gross.

Betty W. on

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Staff was very friendly.

Thomas N. on

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Rented a motorcycle trailer for a day. It was ready to go at the promised time and returned the following day. No issues whatsoever.

Debrah A. on

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I had a reservation for Thursday, go Thursday to pick it up at 7 and it's not there call the 800 number he asks if I want to go to another location. Um no picked this location because it was close to me then make another reservation form the next day , get there and somehow I have two reservations identical to each other and had to waste another 30 min getting that fixed. The staff was excellent but as for the rest of the experience ,it was two hours total wasted.

Thomas C. on

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Steven R. on

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A bit slow on the check out with your vehicle,otherwise it was good!

sam C. on

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Kenneth S. on

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The office was a little cluttered with stacks of boxes that only allowed a one-way-in and one-way-out approach to the counter. Though it wasn't busy when I was there, I can see where it would be tough getting out from the counter if there was a line.

William R. on

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Better attention to details in regards to billing. I was charged differently upon turning in truck than the paperwork issued when I picked up the truck. Caught it afterwards and now have to wait days for refund!

Grant T. on

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sue R. on

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More cashiers on Saturday. There was only one working.

Lawrence S. on

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In and out in about three minutes. Person in yard saw me come in, told me where to drive the trailer, disconnected it, and checked it in there in the yard. Could not be more efficient.

Kirby B. on

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Laquesha was excellent, made checking in and out very easy!! She was very nice!!

Heber M. on

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Keep up the good work.

Federico L. on

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Make sure you really clean the truck prior to offering it for rent to a cuatomer. The truck was all dusty and smelly on the inside. Whoever cleaned it didn't have much of an idea on how to properly clean a vehicle nor the managaer checked the cleaner's job. That...doesn't speack well about this location. Also this whole verification of job and identity by calling the company a customer work for is a real pain in the ass. That took forever. Next time I'll gonna make my best to book a pick up truck with another company just because of this whole and time consuming verification process.

James V. on

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Patricia R. on

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At the time of my first appt, neither the hitch nor the installed were present. They offered a substantial discount on the final installation to compensate for my time.

Brentt M. on

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MONIQUE M. on

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None everything was great!

JAMES L. on

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Dennis M. on

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Keith K. on

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Jason B. on

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Easy drop off for sure. Done within 5 minutes.

JOEL B. on

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New Equipment ran great

Oscar T. on

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Only issue was my dolly was not in the truck. Bead to wait for them to go pick k up from another store. B

James P. on

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Uhaul could save their local people and customers a lot of time if the Info that the customer enters in while making the reservation would actually get into the system at the pickup location. Currently they have to do it all over again. Consequently, the lines are long and slow. Next, the rental is for a 24 hour period, but if you don’t bring it back by your initial estimated return time, you automatically get charged another day. Thankfully, they refunded the extra at my request When I tried to call UHaul to extend my return time, the person on the 800 number was clueless, and the local office can’t always answer the phone

edgar C. on

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Great and helpful staff.

Keith H. on

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Nothing the service was excellent

John S. on

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Good experience. Pick up and drop off were smooth and problem free. If I had to complain about anything, it would be that the young staff could be a little more professional in front of customers. They were by no means out of control or completely unprofessional. Just a group of young people doing their job. I would have no problem returning to do business again.

CARL S. on

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Need people working there that have customer service skills, they are slow and need training in customer service. The truck was on empty in the red the milage was wrong in the system, and the had front end problems just a horrible experience. I pastor a church in the area and I would not want my members to experience what I did needs improvement badly!

Terri H. on

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joe G. on

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Hiram F. on

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Earl T. on

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It seemed like I was charged more than before. Truck was only 29.99 then they charged me for mileage and other fees. They also tried to add different types of insurance that you barely notice until you see all the charges adding up. Most people regular insurance covers Uhal trucks

William S. on

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Verify the right vehicle is at the pickup location

kevin C. on

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Frances H. on

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This is my third time in 15 years to use this facility. The attendants are courteous and very customer oriented. Suggestion: have lights in units that turn on and off when the door is opened/closed.

Priscila S. on

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Great people

KEYSHIA A. on

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Rude staff. Yesterday when closing storage unit. Female staff was discourteous, snarky, and pawned all questions off to manager Chris. Who wasn’t available. Horrible customer service from female.

KANDIE T. on

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It is very difficult to speak to anyone at this location. While I was trying to let them know I had moved I was told 3 times I would receive a call back from manager. Never did.

angeline g. on

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The staff on August 30 at 7:30pm was excellent. They were professional and very helpful.

Darion C. on

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This store was very clean and staff was helpful

Howard O. on

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Friendly staff, secure facility.

Arthur R. on

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The staff was always friendly and helpful in the past. Until 08/04/19 when we returned rental the rep helping us was awful looked mad and was rude!! We rented 2 storage and 2 trucks in August!!

Arthur R. on

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Should have more employees on hand to help customers!! This is a busy branch

Arthur R. on

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Miracle was awesome she needs recognition on her hard work!!

Arthur R. on

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Miracle was awesome some confusion with our storage rental. She fixed it and we got another storage and a truck rental for 8-4-19. We are pleased with you guys!!

david g. on

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I sometimes had problems using the card and needed assistance. Intercom wasn't much use either.

SHEREENE B. on

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Everyone there was most helpful in getting the problem taken care of

Arthur R. on

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Everyone was friendly and acknowledging everyone that came in. They had a long line waiting and were very prompt !!

Stefanie B. on

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I recommend my parents use your storage and they did!

Arthur R. on

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Patricia was very courteous and knowledgeable . They were very busy but she remained calm and very professional.

edgar c. on

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Nobody answers the phone, tried to return the trailer I rented and they told me to leave it and do it online. Tried doing it online they they told me it cannot be done.

Allison M. on

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The U-Haul employees were always really professional, friendly, and helpful!

Stefanie B. on

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The women who helped me was wonderful!!

Howard O. on

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The customer service was very good, everyone was very friendly and helpful and got me in and out very efficiently!

Celeste G. on

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Very helpful Gave great advice for my move

Monica J. on

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Miracle was very kind and helpful

Mary M. on

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Everyone was very helpful. Clean, safe, well maintained facility. The only negative was that the size of the storage space I would need, based on a completely full 26' Uhaul Truck, was under estimated

Adam M. on

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Had a bad experience initially however Kristina took care of the situation fast. Thanks for the sense of urgency

Holly W. on

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Helpful and very friendly.

Curt C. on

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Opening above storage unit allowed thieves to climb in and empty out all items of value. Recommend installing additional barriers that ensure complete coverage, floor to ceiling.

KEVIN R. on

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It was okay.

neka r. on

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The lady that checked me in was so kind respectful and just lovely I hope this message is passed on and she is recognized for her outstanding customer service

MASCULINE W. on

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Good service

jose m. on

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Need to speak to Manager. I had problems during my trip with the auto transport which affected my gas mileage. We discussed the possibility of a discuounted total.

Pamela H. on

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Convenient. Safe. And clean

Linn V. on

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Will not recommend

Alisa T. on

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Bravo!

Michele T. on

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Checked in day before got there did not have my trailer. Sent me 20 min down road person said I didn't have a reservation. they finally got everything straightened out. While on road lost all lights

MEGAN C. on

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The units are very secure and safe. Staff was always very helpful and kind.

MISTY W. on

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I stored my personal belongings here for about six years. My belongings were kept safe and dry (Hurricane Harvey.) I ONLY moved out because I moved away. I highly recommend this storage facility.

Julie W. on

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Not sure if it's the case but this feels family-owned. It was really convenient having a major uHaul location (open Sunday, lots of rental choices, climate controlled) so close to my daughter's house.

Fabrion D. on

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They rep that helped me was very friendly, unfortunately I can’t remember her name but she was definitely helpful!

Rebecca S. on

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If I could give negative stars I would. The incompetence at this location of the manager was something I have never seen before. The only person that knows what they're doing is Christina.

LARRY G. on

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For the many years that we occupied storage space, they management was very helpful with our payments when we were struggling monthly payments. For that we are very grateful.

Donald R. on

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Fast friendly loved the experience

DANNON C. on

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A huge improvement in the level of service and timeliness from when I first checked into my storage unit on 7/14! I’d definitely use this location again!

David B. on

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It is very hard to say...on june 25 i got a call saying my empty boxes were ready for delivery. But i expected my full boxes. Told i would be called when they got there, never got a call. sucks!!

ROSCOE H. on

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no comments

christine b. on

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The main guy guessing manager was the helpful one. But I was told my ubox will be ready by 11am. It wasn't till 2pm I finally got it. And my personal lock was not on my box.

Bailey a. on

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I had a reservation to pick up my u-box. They couldn’t find it and after an hour of waiting for dispatch. I found the u-box outside in the rain and it was loaded backwards. Very frustrating.

VICKI F. on

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I love that location , everyone s so nice

George W. on

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My UBox shipment was delivered to the wrong place and was late.

Majduline F. on

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Great staff