Customer Reviews for U-Haul Moving & Storage of Spring

6964 reviews

1609 Spring Cypress Rd   Spring, TX 77388
(On The South West Corner of I-45 and Farm to Market Road 2920)

(281) 350-1838

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 350-1838

1609 Spring Cypress Rd
Spring, TX 77388
(On The South West Corner of I-45 and Farm to Market Road 2920)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The only issue was that someone had smoked in the truck. Otherwise it was perfect!

SHARON L. 
Rating:
4.0

Customer did not leave a comment.

Lance H. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Absolutely the best customer service I have ever had at a Uhaul center. No need to change anything. Thank you very much

BRADLEY B. 
Rating:
5.0

Everything was awesome!!

Charlie L. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
5.0

I am very happy with U-Haul I was unable to fly to Texas for over 2weeks and U -haul box was already here and Raymond gave more time to get here and take care of my storage THANKS!!

Mary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE M. 
Rating:
5.0

Very nice and helpful

MIKE L. 
Rating:
5.0

No improvement is needed!!!

Renae G. 
Rating:
5.0

Customer did not leave a comment.

Rigoberto L. 
Rating:
5.0

Customer did not leave a comment.

KANDY N. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS QUINN L. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Over all every one was very professional and very friendly they are the best God bless them all . That's why every time I need haul I go to that store .

ADAN R. 
Rating:
5.0

Customer did not leave a comment.

Karl S. 
Rating:
1.0

my complaint is not with the dealer, it is with u haul in general, terrible experience start to finish, 1. when i arrived at dealer to pick truck up, needed it a 7am not available, wait 2 hours 2. dealer give me directions to other dealer, wrong address another 2 hours wasted 3. tried multiple times to reach original dealer before pick up date for additional instructions, impossible to reach 4. when finally found the alternate dealer on pick up date, told the price quoted was all inclusive except for fuel, wrong info 5. now i received an additional charge for $6.16 for mileage overage 6. most terrible experience, horrible, loss of time and money, had helper hired, very frustrating Robert Kelley Houston TX 77090 936 404 4873

ROBERT K. 
Rating:
5.0

Thanks for your friendly and helpful staff!

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

The young lady assisting us went above and beyond to help us get into a storage unit after a "glitch" was found in our original rental. She was simply amazing.

leslie w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morgan B.  |  First Impressions 
Rating:
5.0

Great place to store my kids college stuff. Will definitely recommend and will definitely use again.

TODD W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Overly accommodating couldn't ask for better all around service

MICHAEL I. 
Rating:
5.0

Customer did not leave a comment.

YELAINE C. 
Rating:
5.0

Customer did not leave a comment.

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

HAROLD LLOYD JR F. 
Rating:
5.0

The ladies were very nice and extremely helpful. They answered all the questions and concerned that I had at the time I picked it up. However, The truck had a issue with the passenger seat belt and it created safety concern. The drivers side door would not close properly unless it was slammed shut, otherwise, the door would the "drivers side door is ajar" warning would come.

MIA M. 
Rating:
5.0

Customer did not leave a comment.

Elijah G. 
Rating:
5.0

Customer did not leave a comment.

Andrea R. 
Rating:
4.0

Customer did not leave a comment.

Rickelle H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeanne B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melissa K. 
Rating:
5.0

I have been coming to this location for about 15 years. Every time I come in for anything I am treated really well with quick and reliable service. Coming back Sunday to rent a trailer again.

Dayne L. 
Rating:
5.0

Customer did not leave a comment.

DIRK A. 
Rating:
3.0

Mask requirement. No employees were wearing a mask. I'm not going to this location again, felt unsafe as my elderly father lives with me and is a at risk person for covid.

RAZA H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE M.  |  First Impressions 
Rating:
5.0

The ladies name Ashley give the customer service super excellent and friendly. She resolved my situation thanks .

Carlos R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Scarlet B. 
Rating:
1.0

I was over charged for fuel. Called the customer service line to report, no answer. I drove on 24 miles and the gas was not were they say it was, hence the reason for my call. Waiting for someone to contact me regarding this.

Priscilla C. 
Rating:
5.0

Customer did not leave a comment.

MARCOS M. 
Rating:
1.0

I picked up my moving truck and got to my location to find both dollies that I rented were not in the truck. Called U-Haul and the only thing they did was refund the money for the dolly rental instead of trying to correct their mistake. If I didn't need the dollies I wouldn't have wasted my money to rent them in the first place. When I started loading loading the moving truck I found that someone didn't do their job and inspect the truck before I got it. The hook on one side of the loading ramp was missing and made the ramp extremely unstable and had to call roadside to get them to come Install a new one. As this delayed my move by several hours it forced me to return the truck late to which U-Haul had the nerve to charge me an extra days usage. Third time I have used this moving company and have had horrible experiences each and every time.

JONATHAN H. 
Rating:
3.0

Ensure that furniture pads are loaded in vehicle after payment. (Mine not loaded.) Review with customer any prior damage to vehicle before leaving facility. (My truck had a damaged skirt.)

David D. 
Rating:
5.0

Great customer service

rafeal e.  |  First Impressions 
Rating:
5.0

Stephanie the manager at your location has been of the utmost help she is always going above and beyond to help me out and I have recommended a few friends that ended up using your facility also I would just really like to thank you for having her around because she is super helpful I never see her not doing anything there she is always outside running around doing stuff and then bouncing back inside the girl is a beast I tell you. Y'all need to give her a raise

Nicole R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elma Ivania R. 
Rating:
3.0

Customer did not leave a comment.

Stefan G. 
Rating:
1.0

This location is absolutely the worst no body want to assist loud and obnoxious workers

LACRESHA C. 
Rating:
5.0

The lady the picked up my boxes in tx she was the best.

Juan M. 
Rating:
1.0

I was charged for 80 plus miles when I only drove the truck about 10 miles

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

EDWARD R. 
Rating:
5.0

Very fast service thank you

LEROY J. 
Rating:
5.0

Customer did not leave a comment.

JOANNA B. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
4.0

Customer did not leave a comment.

SAILESH K. 
Rating:
4.0

Customer did not leave a comment.

Timeka H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL AUKAI T. 
Rating:
1.0

Customer did not leave a comment.

philip J. 
Rating:
1.0

Go to another place

james J. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Great Customer Service. Very professional crew that runs and operates location!!!!!

FRANK M. 
Rating:
5.0

Office staff was extremely nice and very helpful in person and over the phone.

Gertie Mae S.  |  Overall Experience 
Rating:
5.0

Don't change anything.The young lady that waited on me was great. She explained the whole process and it made everything go fast and easy. Thanks,Bob

ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Provided a 2021 15 ft truck for my one way trip to St. Louis. That gave me peace of mind as a woman on long distance from Houston with several stops. Would have been nice to have push button window opener for tolls.

KATHRYN W. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Cameron B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHANNON B. 
Rating:
5.0

Christina is the 💣

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Abbey H. 
Rating:
5.0

Very easy to return after hours.

SAMUEL J. 
Rating:
5.0

Customer did not leave a comment.

Bertran S. 
Rating:
3.0

Customer did not leave a comment.

RASHMI RAJESH L. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Very friendly staff

MICHAEL S. 
Rating:
3.0

Customer did not leave a comment.

PAUL J. 
Rating:
3.0

They took the equipment and sent a receipt.

PATRICK O. 
Rating:
5.0

Customer did not leave a comment.

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

TERESA R. 
Rating:
3.0

Customer did not leave a comment.

LUCINDA M. 
Rating:
2.0

The staff are very unprofessional. Two staff members were eating their breakfast and sharing personal stories while I waited in line and watched. Eventually they accomplished my presence. The truck wrecked of stale nicotine. I expressed that to the staff and they rolled their eyes and said there is no non-smoking policy. There is also no mask policy either. An unpleasant experience over all during a very stressful time.

CASETRA M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

I didn't rent a truck. Wrong person

DARREN T. 
Rating:
5.0

Can't think of anything to improve at the moment. Everything was outstanding. The Manager was very helpful as were the employees who assisted in returning the vehicle!

LUTHER G. 
Rating:
5.0

Everything was good and quick

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Wesley F. 
Rating:
4.0

Person responsible for attaching trailer was not aware I had been waiting for him. Poor communication with desk.

DAVID D. 
Rating:
5.0

Christina Simpson is the BEST. Very professional and knowledgeable. She is an asset to your firm. Will rent here forever!

LAURENTIO G. 
Rating:
5.0

Customer did not leave a comment.

Ricky P.  |  First Impressions 
Rating:
5.0

Over charged me $20 for an after hours service fee. Make sure they check you in when you drop off the equipment. I have an email into customer service to get this resolved.

ROBERT H. 
Rating:
5.0

Christina went way beyond to help

Noel T C.  |  First Impressions 
Rating:
5.0

Thank you for your understanding and patience when experiencing some hard times.

MECHELLE S.  |  Overall Experience 
Rating:
5.0

I always have good service from this center. That's why I continue to use them when I need a trailer or truck.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL C.  |  Overall Experience 
Rating:
5.0

Great mgr and staff especially Flescher

Joseph M.  |  Overall Experience 
Rating:
5.0

Great Service

amelia A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CARTHEL S.  |  First Impressions 
Rating:
5.0

This used to be my least favorite Uhaul, but the store management has changed and the crew on Sunday was delightful and cheerful. Such an amazing turn around.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

LAKEILL S. 
Rating:
5.0

Nothing!!

WALTER E. 
Rating:
5.0

Customer did not leave a comment.

Telly M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lilia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebekah C. 
Rating:
5.0

Thank you for the good service.

barbara b.  |  Overall Experience 
Rating:
5.0

Checking the trailer in after-hours was frustrating. The app instructed me to take a photo of the inside of the trailer to show it was cleaned. Then it would not upload the photo. When "upload photo" was selected it kept resetting the phone to camera mode to take a photo. No photo could ever be saved to the rental account and the app would not continue without uploading a photo. I gave up after many, many four letter words. I even threw in a few five letter ones. Well, you get the picture...or didn't you? Great job at everything else! I'll be back.

Brandon M. 
Rating:
4.0

Customer did not leave a comment.

Patricia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
2.0

I was skipped in line during the return process and was very disappointed.

KAMAL SONCERIA G. 
Rating:
1.0

Customer did not leave a comment.

richard K. 
Rating:
5.0

Thank you for the great experience!

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
5.0

Customer did not leave a comment.

CARRIE G. 
Rating:
4.0

Quit advertising 19.99 and charging 58.00

ANN KATHLEEN F. 
Rating:
5.0

best customer svc.

CHI KONG K. 
Rating:
4.0

Customer did not leave a comment.

jerardo P. 
Rating:
5.0

Manager & Staff very helpful. Continue with the great job you are doing.

JAMES WALTON JR H. 
Rating:
5.0

Customer did not leave a comment.

Steve R.  |  Overall Experience 
Rating:
5.0

Thank You U-haul keep up the good work, couldn't ask for nothing better.

REgina B.  |  Overall Experience 
Rating:
5.0

Staff was very helpful. Process was handled quickly. Facilities are in excellent condition. Y'all saved my bacon when I was stuck with a bunch of furniture and the expectations of multiple family members.

karen d.  |  First Impressions 
Rating:
1.0

It was really good to see the employee - FLESHER he is an asset always professional, patient, and pleasure to meet. Again he took care of us in renting a storage. I hope he stays and continue with you. Joe Marshall

Joseph M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEATRICE J.  |  Overall Experience 
Rating:
5.0

Great and kind service from all staff. I and grateful for their supportive service.!!!

yuleima c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew N.  |  First Impressions 
Rating:
5.0

The manager, Christina Simpson, was outstanding. Very helpful, and especially considerate which is important when people are dealing with change.

Gordon H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
3.0

They was very helpful and friendly. I just wish storage section have Elevator because I have heavy boxes we have to go upstairs carry to my storage locker.

Charlisa M.  |  First Impressions 
Rating:
5.0

The staff was great and very helpful.

Michael I.  |  Overall Experience 
Rating:
5.0

Great experience, staff, and service. Thank you very much!

Frank R.  |  Overall Experience 
Rating:
5.0

Great Service

LORENA BOYD K.  |  First Impressions 
Rating:
5.0

Christina was very helpful, kind and considerate.

BRANDON JOHN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keniqua T.  |  Overall Experience 
Rating:
5.0

Move in was easy. Did the after hours move in and was in and out. No hassle at all.

TODD W.  |  First Impressions 
Rating:
5.0

The manager at the front was exceptional; helping multiple customers at a time to expedite customers having to wait.

JOSEPH L.  |  First Impressions 
Rating:
1.0

The staff at this location is the MOST UNPROFESSIONAL staff I have had the pleasure of dealing with! I will definitely not be referring anyone to this facility!

Shamra L.  |  Overall Experience 
Rating:
5.0

Christina Simpson is a great manager and she runs a great location!

Cynthia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Orestes A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanne B.  |  First Impressions 
Rating:
5.0

Christina and her team are courteous, friendly, and efficient. Great to work with and super accommodating!

Gordon H.  |  First Impressions 
Rating:
5.0

Easy Friendly and convenient

JANEL R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley G.  |  Overall Experience 
Rating:
5.0

2👍🏾👍🏾⬆️

Donald R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlos g.  |  First Impressions 
Rating:
5.0

The manager Christina went above and beyond for my family. After being screwed over by Public Storage, she and her crew made the impossible happen and got me a unit to move into within the hour after Public Storage cancelled my reservation without warning. Uhaul team had great customer service!!!

nariel o.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William R.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and friendly.

martin z.  |  Overall Experience 
Rating:
5.0

This site is well run and maintained. I felt safe and treated very well by Christina, the manager, and her staff. They always assisted me in any need I had without issue.

Tina W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

george h.  |  Overall Experience 
Rating:
3.0

No one in the office had a mask on as mandated by the governor of the state of texas. I am immune system compromised so this was uncomfortable and an honest deal breaker to do business there any more. It shows they dont care about their customer's health or the law to a certain extent. Your staff lost you a customer who paid rent for almost a year, timely everytime.

Jordan K.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

sondra j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deborah j.  |  Overall Experience 
Rating:
5.0

The management and team were very knowledgeable, professional and responsive.

mervin w.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Cassidy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Yolanda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edmund Y.  |  Overall Experience 
Rating:
4.0

There was dirt/sheet rock particles all of my items.

Jimmie T.  |  Overall Experience 
Rating:
5.0

Wonderful experience.

Adrianne D.  |  Overall Experience 
Rating:
5.0

Manager was very tenative and knowledgeable.

mervin w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica J.  |  Overall Experience 
Rating:
5.0

would use again as I have many times on rentals trailers and trucks very nice to work with Tk u

charles h.  |  Overall Experience 
Rating:
1.0

For starters I did not move out on 6/4/20 moved out on 5/3/20. Your manager was fully aware of this so why wasn’t my account closed once I paid my balance ? All the females were rude EXCEPT Christina . The guy that works there that’s ex military has better customer service than most of you . LaQuinta gave me the wrong unit and never moved me nor apologized . I had to use a friends storage for the rest of my stuff . I told her I had a 2/2 apartment and she gave me a small unit for a one bedroom or a studio.. Ridiculous. Upon moving out , it was like pulling teeth to have someone open the door to the storage . My movers and I had to wait until it was convenient for “Ms. Thing” to finally come unlock the door. When she got there she was rude, over talked me and insulted my intelligence... I bc have zero tolerance for all of this . I don’t care that she is the young one out the group. She needs to learn how to respect her elders before someone teaches her off the premises without cameras . She can and will disrespect the wrong person one day and WILL have to reap the consequences. So glad I don’t need storage again and if I ever do , it surely won’t be with Uhaul at ANY location . Your people ruined it for me .

Sienna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sherninica j.  |  First Impressions 
Rating:
4.0

Everyone was very friendly and helpful. Lady at the front desk Christina went above and beyond to make sure all my needs were met I would definitely recommend y'all to anyone needing a storage facility or a rental facility. Thank you very much for the experience I will definitely be back next time I need any kind of rental or storage

Zachary J.  |  Overall Experience 
Rating:
4.0

Thank you for the free month of storage! It really made a difference.

Tina W.  |  First Impressions 
Rating:
5.0

The staff was so welcoming and friendly, I will definitely come back to uhaul! Thank you again Christine you were outstanding

Brenda F.  |  First Impressions 
Rating:
5.0

Keep up the great work guys. That’s why I keep driving to your location. There are 3 locations closer to me but I appreciate your courtesy and sense of urgency to my needs.

Alfonso R.  |  First Impressions 
Rating:
3.0

I had made a reservation online and it still took 45 minutes to get it done. I ask for a unit with a roll up door for the large items I had and received a unit with a walk through door.

Tammy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria B.  |  Overall Experience 
Rating:
5.0

Thanks for all of your help guys.. have a great day.

Courtney W.  |  Overall Experience 
Rating:
1.0

Storage unit was broken into and items were stolen. I will never rent storage space or recommend doing so to any of my friends or family until Uhaul installs video cameras on every hallway and aisle.

Rommel C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jack A.  |  Overall Experience 
Rating:
5.0

Great experience!! Staff was very accommodating, professional and a great team!!

Frankie N.  |  Overall Experience 
Rating:
5.0

Made our Moving experience very smooth

Marcia C.  |  Overall Experience 
Rating:
5.0

Everyone made me feel right at home and helped me through Avery hard time in my life. I appreciate all of the staff's help and support and patience with me. Thank you all and God bless.

Sarah E.  |  Overall Experience 
Rating:
5.0

None

Randrick W.  |  Overall Experience 
Rating:
5.0

very helpful

terri m.  |  First Impressions 
Rating:
5.0

Manager was awesome.

Daniel K.  |  Overall Experience 
Rating:
5.0

Service rep was very professional and informative. Went through all rules and regulations thoroughly, then walked me through the facility to answer any questions.

Jack A.  |  First Impressions 
Rating:
3.0

Notifications should be sent to customers when there is a problem with 24 hour access.

Cathy B.  |  Overall Experience 
Rating:
3.0

The space is exactly what I need

Landrum C.  |  First Impressions 
Rating:
5.0

Great staff

Christine H.  |  First Impressions 
Rating:
4.0

My only gripe was that service was never a swift process...never.

Sharee R.  |  Overall Experience 
Rating:
5.0

The wait time was longer than expected. The service was great

Lakeisha W.  |  First Impressions 
Rating:
5.0

Very nice, friendly staff. Location convenient, & very well maintained. I like that when I walked in I was able to see the size of each unit they had to offer.

Amber T.  |  Overall Experience 
Rating:
4.0

No Comments

Mary B.  |  Overall Experience 
Rating:
5.0

My entire experience in dealing with the staff here was a great experience. Christina Simmons, the General Manager, went above and beyond to assist me with all my moving and storage needs.

james c.  |  Overall Experience 
Rating:
5.0

It’s really excellent

Muhammad a.  |  First Impressions 
Rating:
5.0

Great lady at front desk was very helpful 😊

Aaron B.  |  First Impressions 
Rating:
5.0

This is my third time in 15 years to use this facility. The attendants are courteous and very customer oriented. Suggestion: have lights in units that turn on and off when the door is opened/closed.

Frances H.  |  Overall Experience 
Rating:
4.0

Great people

Priscila S.  |  Overall Experience 
Rating:
2.0

Rude staff. Yesterday when closing storage unit. Female staff was discourteous, snarky, and pawned all questions off to manager Chris. Who wasn’t available. Horrible customer service from female.

KEYSHIA A.  |  Overall Experience 
Rating:
4.0

It is very difficult to speak to anyone at this location. While I was trying to let them know I had moved I was told 3 times I would receive a call back from manager. Never did.

KANDIE T.  |  Overall Experience 
Rating:
5.0

The staff on August 30 at 7:30pm was excellent. They were professional and very helpful.

angeline g.  |  First Impressions 
Rating:
5.0

This store was very clean and staff was helpful

Darion C.  |  Overall Experience 
Rating:
5.0

Friendly staff, secure facility.

Howard O.  |  Overall Experience 
Rating:
3.0

The staff was always friendly and helpful in the past. Until 08/04/19 when we returned rental the rep helping us was awful looked mad and was rude!! We rented 2 storage and 2 trucks in August!!

Arthur R.  |  Overall Experience 
Rating:
4.0

Should have more employees on hand to help customers!! This is a busy branch

Arthur R.  |  Overall Experience 
Rating:
5.0

Miracle was awesome she needs recognition on her hard work!!

Arthur R.  |  First Impressions 
Rating:
5.0

Miracle was awesome some confusion with our storage rental. She fixed it and we got another storage and a truck rental for 8-4-19. We are pleased with you guys!!

Arthur R.  |  First Impressions 
Rating:
4.0

I sometimes had problems using the card and needed assistance. Intercom wasn't much use either.

david g.  |  Overall Experience 
Rating:
4.0

Everyone there was most helpful in getting the problem taken care of

SHEREENE B.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and acknowledging everyone that came in. They had a long line waiting and were very prompt !!

Arthur R.  |  Overall Experience 
Rating:
5.0

I recommend my parents use your storage and they did!

Stefanie B.  |  Overall Experience 
Rating:
5.0

Patricia was very courteous and knowledgeable . They were very busy but she remained calm and very professional.

Arthur R.  |  First Impressions 
Rating:
1.0

Nobody answers the phone, tried to return the trailer I rented and they told me to leave it and do it online. Tried doing it online they they told me it cannot be done.

edgar c.  |  First Impressions 
Rating:
5.0

The U-Haul employees were always really professional, friendly, and helpful!

Allison M.  |  Overall Experience 
Rating:
5.0

The women who helped me was wonderful!!

Stefanie B.  |  First Impressions 
Rating:
5.0

The customer service was very good, everyone was very friendly and helpful and got me in and out very efficiently!

Howard O.  |  First Impressions 
Rating:
5.0

Very helpful Gave great advice for my move

Celeste G.  |  First Impressions 
Rating:
5.0

Miracle was very kind and helpful

Monica J.  |  First Impressions 
Rating:
4.0

Everyone was very helpful. Clean, safe, well maintained facility. The only negative was that the size of the storage space I would need, based on a completely full 26' Uhaul Truck, was under estimated

Mary M.  |  First Impressions 
Rating:
5.0

Had a bad experience initially however Kristina took care of the situation fast. Thanks for the sense of urgency

Adam M.  |  Overall Experience 
Rating:
5.0

Helpful and very friendly.

Holly W.  |  First Impressions 
Rating:
1.0

Opening above storage unit allowed thieves to climb in and empty out all items of value. Recommend installing additional barriers that ensure complete coverage, floor to ceiling.

Curt C.  |  Overall Experience 
Rating:
3.0

It was okay.

KEVIN R.  |  Overall Experience 
Rating:
5.0

The lady that checked me in was so kind respectful and just lovely I hope this message is passed on and she is recognized for her outstanding customer service

neka r.  |  First Impressions 
Rating:
5.0

Good service

MASCULINE W.  |  First Impressions 
Rating:
4.0

Need to speak to Manager. I had problems during my trip with the auto transport which affected my gas mileage. We discussed the possibility of a discuounted total.

jose m.  |  Overall Experience 
Rating:
5.0

Convenient. Safe. And clean

Pamela H.  |  Overall Experience 
Rating:
3.0

Will not recommend

Linn V.  |  Overall Experience 
Rating:
5.0

Bravo!

Alisa T.  |  Overall Experience 
Rating:
2.0

Checked in day before got there did not have my trailer. Sent me 20 min down road person said I didn't have a reservation. they finally got everything straightened out. While on road lost all lights

Michele T.  |  Overall Experience 
Rating:
5.0

The units are very secure and safe. Staff was always very helpful and kind.

MEGAN C.  |  Overall Experience 
Rating:
5.0

I stored my personal belongings here for about six years. My belongings were kept safe and dry (Hurricane Harvey.) I ONLY moved out because I moved away. I highly recommend this storage facility.

MISTY W.  |  Overall Experience 
Rating:
3.0

Not sure if it's the case but this feels family-owned. It was really convenient having a major uHaul location (open Sunday, lots of rental choices, climate controlled) so close to my daughter's house.

Julie W.  |  Overall Experience 
Rating:
5.0

They rep that helped me was very friendly, unfortunately I can’t remember her name but she was definitely helpful!

Fabrion D.  |  Reservation 
Rating:
1.0

If I could give negative stars I would. The incompetence at this location of the manager was something I have never seen before. The only person that knows what they're doing is Christina.

Rebecca S.  |  Overall Experience 
Rating:
4.0

For the many years that we occupied storage space, they management was very helpful with our payments when we were struggling monthly payments. For that we are very grateful.

LARRY G.  |  Overall Experience 
Rating:
5.0

Fast friendly loved the experience

Donald R.  |  Reservation 
Rating:
5.0

A huge improvement in the level of service and timeliness from when I first checked into my storage unit on 7/14! I’d definitely use this location again!

DANNON C.  |  Overall Experience 
Rating:
1.0

It is very hard to say...on june 25 i got a call saying my empty boxes were ready for delivery. But i expected my full boxes. Told i would be called when they got there, never got a call. sucks!!

David B.  |  Overall Experience 
Rating:
3.0

no comments

ROSCOE H.  |  Overall Experience 
Rating:
1.0

The main guy guessing manager was the helpful one. But I was told my ubox will be ready by 11am. It wasn't till 2pm I finally got it. And my personal lock was not on my box.

christine b.  |  Overall Experience 
Rating:
2.0

I had a reservation to pick up my u-box. They couldn’t find it and after an hour of waiting for dispatch. I found the u-box outside in the rain and it was loaded backwards. Very frustrating.

Bailey a.  |  Overall Experience 
Rating:
5.0

I love that location , everyone s so nice

VICKI F.  |  Overall Experience 
Rating:
2.0

My UBox shipment was delivered to the wrong place and was late.

George W.  |  Overall Experience 
Rating:
5.0

Great staff

Majduline F.  |  Overall Experience 
No reviews have been submitted for this location.

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