Customer Reviews for U-Haul Moving & Storage of Spring

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Spring

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Michael R.
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Great customer service. The guy that hooked up my trailer was excellent!

TOM D.
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I recently rented a one way truck to Fl and rented a syorage room as well. Christina and her crew were absolutely the best !! All well trained, very professional, helpful and friendly. Shelby the ass't mgr went out her way to help me and Christina very patiently resolved one problem after another for me, [problems at my end, not hers]. I couldn't have asked for better service ! This is the place to go to rent a truck or a storage room, you won't find better service anywhere !! I'd give them 10 stars if it were possible !!

Francis N.
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I appreciated the time they took to answer all my questions since this was my first time with Uhaul.

JASON J.
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Hands down the best location I've ever used. Christina and her staff are always accommodating to my needs. Service is fast and friendly.

DELMA C.
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More one way rentals. Trailer was not ready for pick up. Lost time.

CHRISTOPHER G.
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The trailer had 3 items left in, it apparently from the prior rental. The items were two small furniture dollies, and one set of furniture blankets still in the plastic wrapping. This items did not cause a problem for me as my rental was for a short local move. But, the trailer should have been inspected

STEPHEN H.
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The shock absorber on the hitch arm was apparently not working. The trailer would jerk uncomfortably every time the car came to a stop. Felt like the bumper was being jerked off the car.

Jami Y.
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Customer did not leave a comment.

Terry M.
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Customer did not leave a comment.

WILLIAM W.
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Nothing. Keep up the good work

FRED R.
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Customer did not leave a comment.

GUY G.
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Small mix-up because someone rented truck that was for me... However, they found another replacement within 30 minutes...

PETER F.
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Already reviewed this location, very poor, truck not clean... not disinfected from COVID from the prior customer. I was charges an additional $20 for them to assist with the car hauler. The employee insisted on cash and then didn't even know how to hook up the car. pathetic.

PETER F.
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The dolly (hand cart) was old and bent. The truck had not been cleaned from the prior customer (hope I don't get COVID). The staff were friendly but preoccupied with their cellphones. I was charged an additional $20.00 dollars by the employee, who insisted on cash, to assist in hooking up the car hauler. The employee wasn't even sure how to hook it up. Overall very poor service, actually the worst service I have even gotten from U-Haul in about 30 years of renting trucks.

ANDRES C.
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Everything was good, good customer care, truck was ready to go when I arrived to pick up, returning was quick and easy also

JUAN C.
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Customer did not leave a comment.

FRANK P R.
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I was greeted and helped immediately. Christina helped in deciding what truck would be best for my needs. The truck worked out perfectly. All of the staff was very nice and helpful. I rent trucks often for use with my non profit organization www.tykesneedbikes.com and I will only be renting them from, and returning them to this location.

Ramonica P.
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Customer did not leave a comment.

Carlitta T.
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I made reservations online and pick a alternate day so the price can be lower. When I made it to the pickup location I paid 100 more for the rental equipment. The Uhaul truck had a bad oil leak so we had to put oil in it and the light on the tow dolly light was taped down to stay in place. The light came out while we were heading to Baton Rouge.

JESUS H.
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Everything was smooth and staff was friendly

ALAN V.
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In-person reservations was great. Pickup next day was horrible due to one lady who disputed what two other employees told me about the rental time. She was rude, condescending, and when I questioned her, she continued to be negative towards me and then she just walked away.. The 2 other men that were present apologized to me. Great experience when checking trailer back in--different lady was nice and took care of my bill.

Stephanie F.
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SHELBY I THINK THAT'S HER NAME SHE IS AWESOME SHE GOES ABOVE AND BEYOND TO PROVIDE GREAT CUSTOMER SERVICE AND GIVE US WHAT WE NEED EXPEDITIOUSLY SHE GOOD AT MULTITASKING...

Erin F.
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The staff was rude. I had waited for awhile outside to drop-off a 5x8 trailer and decided to go inside to see if there was another way I could easily return the trailer because the drop-off area was not moving. The staff member actually told me that I'm just going to have to be patient. NEVER tell a customer that when they had not even attempted to be problematic. I was shocked. Too many other independent storage/ rental choices in my area to consider having to deal with this location again.

Brenda B.
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Always hire friend and knowledgeable workers

CHARLOTTE D.
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Customer did not leave a comment.

RONZELL R.
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Answer phone and not be rude. Workers here have careless attitude

Gabriel O.
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HORRIBLE!!!

James M.
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All around great experience. Everyone was professional and polite,

DA'VANTE R.
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Customer did not leave a comment.

Kimberly W.
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People were great. Truck had too many miles, loud, transmission shifted rather loudly and rough, sundvisor vibrated loose on ride. Like I said people were great. Truck had me nervous for 1200 miles.

DAVID L.
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Excellent service and equipment

Manuel E.
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The survey is poor, customer service is not just location and equipment, Is about the whole, employees, online website, website design, information, most be real to what happens during the whole process.

PEDRO C.
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Customer did not leave a comment.

JONATHAN F.
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Customer did not leave a comment.

JUSTIN L.
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great customer service!

sidney P.
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Customer did not leave a comment.

Toni B.
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Terrible service. The uhaul rental location that I was supposed to pick up the truck was CLOSED!!!! CLOSED. i to go to a different location that was open to pick up a truck. That was a TOTAL inconvenience!!!!!!! I had movers waiting that were charging me by the HOUR !!!!!! Terrible service!!!!

LINDA G.
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N/A

Denise M.
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Customer did not leave a comment.

Mohamad K.
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Customer did not leave a comment.

JONATHAN SCOT W.
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A reservation should mean that the retail is at the location and is waiting for the customer. I have learned that a reservation means that U-Haul will not have your rental at that location you expect it to be. Instead, the first location is simply the beginning of a long and gas consuming Easter Egg hunt where U-Haul will refuse to compensate you for your time and fuel. Therefore, U-Haul will no longer receive a positive recommendation.

Jameal M.
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Customer did not leave a comment.

CHARLES H.
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Customer did not leave a comment.

Howard B.
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Customer did not leave a comment.

Nora S.
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Customer did not leave a comment.

kim B.
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The owner was not able to take possession of the contents due to an infestation of bed bugs. All the contents were trashed. Your insurance company could not help me. I will not be using you again. I wasted a $1,000 on the U-Box and not to mention the value of the contents.

Richard M.
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All of the staff were very friendly and helpful

ASHWIN C.
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Customer did not leave a comment.

Timothy M.
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The manager Christina is not honest. I specifically declined collision coverage and she added it to my rental.

MELANIE LOUISE S.
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***HUGE RIP OFF WITH MY CHARGES ADDED TO MY CREDIT CARD AFTER I RETURNED THE VEHICLE!!!*** LOUSY EXPERIENCE! Never again, U-Haul! I'll just use Home Depot services.

alex P.
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Customer did not leave a comment.

Sandra R.
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Customer did not leave a comment.

WILSON L.
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The best U-haul store I have ever been in

Charles S.
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Customer did not leave a comment.

SHAKIA D.
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Customer did not leave a comment.

JOSEPH S.
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Had a great experience going to this location very friendly staff. This staff is lead by a phenomenon store manager Christina she is absolutely amazing. I would definitely recommend my friends to this location.

VICTOR L.
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Helpful staff.

DANIEL S.
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Customer did not leave a comment.

EDMOND BROUSSARD B.
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I have no suggestions for improvement.

paul S.
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Customer did not leave a comment.

Douglas F.
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I was charged an extra day $40 plus tax. I rented with a drop off of 4pm, I dropped off at 4pm and still was charged.

Sundee B.
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Customer did not leave a comment.

Kenneth B.
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Customer did not leave a comment.

Ted N.
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Customer did not leave a comment.

DANIEL M.
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Customer did not leave a comment.

Brandon L.
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Customer did not leave a comment.

ANGELA M S.
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Customer did not leave a comment.

Clifford L.
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Fuel milage was horrible! Price a little high for equipment received.

Douglass W.
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Customer did not leave a comment.

Gregory C.
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The assistant manager, very slim, wears her hair up, was super helpful and nice. The line was long because the computers were running very slow. However, she was exceptional and got everybody takin care of. The lady in the lot, long braided hair, African American, very nice, extremely helpful - overall fantastic crew.thx.

TYLER P.
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Excellent service

Jill B.
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The 26 foot truck I rented did not have a side mirror on the passenger side. This made it difficult to drive, especially when backing up. Not sure why you would even rent out a truck missing a side mirror. Wish I would have noticed it before I rented :(

Karen M.
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Customer did not leave a comment.

DAVID E.
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Customer did not leave a comment.

CHRISTOPHER T.
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Hire more customer care reps and let them train with Christina and Bryanna

Hugo M.
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Customer did not leave a comment.

LUIS P.
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Customer did not leave a comment.

JOSEPH L. | First Impressions |
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The manager at the front was exceptional; helping multiple customers at a time to expedite customers having to wait.

Margaret D.
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Customer did not leave a comment.

greg N.
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Customer did not leave a comment.

GEOFFREY R.
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The people in this office are great to work with and are super sharp, but it's still a tough office to work with for one big reason: they NEVER answer their phone. They always have their phones forwarded, which forces we customers to deal with your central customer service center. Unfortunately your customer service center, a) makes you hold at least five minutes before answering, if not 10, and b) is nearly completely incompetent. I've never dealt with a group of people with less training, less skill, less knowledge about their own company and its services. Three times I tried to set a time to pick up a box that you had in storage for me, and three times the person on the phone could not understand what I wanted and instead scheduled me to pick up a new box. I only managed to get my own stuff back through sheer determination and perseverance, and by driving 45 minutes to the office to deal directly with the people there. Until/unless you fix your customer service department, your company is essentially broken.

JUAN M.
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Took too long to pick up but it was just a timing thing.

Shamra L. | Overall Experience |
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The staff at this location is the MOST UNPROFESSIONAL staff I have had the pleasure of dealing with! I will definitely not be referring anyone to this facility!

LINDA B.
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Customer did not leave a comment.

Timothy D.
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Christina is great!!! And nice to look at . 😎

Geoffery W.
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Absolutely Awesome!!! This location is top notch, both Staff and equipment is second to none! Couldn't be more pleased with the experience. I will always suggest this location.

CHARLES W.
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Everyone was friendly and made the equipment return process quick and easy.

ARCHIE M.
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The associates were not very friendly. The entire team, including the Manager were not practicing good safeguards against Covid-19.

Cynthia L. | Overall Experience |
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Christina Simpson is a great manager and she runs a great location!

CENIQUE S.
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Customer did not leave a comment.

Kirk M.
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GREAT customer service! Keep up the good work!

Amy A.
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Salespeople were super friendly, and accommodating! Great service!

Alexis J.
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Customer did not leave a comment.

WILLIAM P. | Overall Experience |
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Customer did not leave a comment.

DOMINICA A.
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Customer did not leave a comment.

GEORGE M.
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Customer did not leave a comment.

DAVID M.
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Employees could have a more positive attitude and at least fake like they want to be there. Need to work on customer service at this location.

CYNTHIA R.
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I rated the Spring, TX average because although I was happy with the service, I was very uncomfortable inside because none of the employees were wearing a mask and when I ask about it, they claimed they could not find their masks.

Dawn P.
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Customer did not leave a comment.

Rosalin G.
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Customer did not leave a comment.

STERLING B.
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Customer did not leave a comment.

GORDON B.
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Inquired about a dubious cleaning charge that was on my bill that was never mentioned prior to renting. Was informed by Manager that it was for not folding the furniture blankets. She indicated there was a sticker on the truck and this fee was in the contract. I never saw any sticker on the truck and reviewed the contract but could not find anything about a fee for not folding the blankets. I asked her (twice) where in the contract and she refused to reply. The fee was ridiculous $12 for a dozen blankets - $1 per blanket. That represents over 60% of the cost the truck rental. That also indicates to me that the blankets are not cleaned after each rental and simply stuffed into a plastic bag and given to the next customer dirty. Seems to me to be a mickey mouse charge that does not provide any value to the customer.

JULIA A.
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Customer did not leave a comment.

FRANK R.
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Great Customer Service!

Aaron F. | Overall Experience |
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Customer did not leave a comment.

Orestes A. | First Impressions |
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Customer did not leave a comment.

Jeanne B. | First Impressions |
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Customer did not leave a comment.

Gordon H. | First Impressions |
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Christina and her team are courteous, friendly, and efficient. Great to work with and super accommodating!

JANEL R. | First Impressions |
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Easy Friendly and convenient

Ashley G. | Overall Experience |
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Customer did not leave a comment.

Donald R. | Overall Experience |
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2👍🏾👍🏾⬆️

carlos g. | First Impressions |
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Customer did not leave a comment.

nariel o. | First Impressions |
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The manager Christina went above and beyond for my family. After being screwed over by Public Storage, she and her crew made the impossible happen and got me a unit to move into within the hour after Public Storage cancelled my reservation without warning. Uhaul team had great customer service!!!

William R. | Overall Experience |
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Customer did not leave a comment.

martin z. | Overall Experience |
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Everyone was very helpful and friendly.

Tina W. | Overall Experience |
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This site is well run and maintained. I felt safe and treated very well by Christina, the manager, and her staff. They always assisted me in any need I had without issue.

george h. | Overall Experience |
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Customer did not leave a comment.

Jordan K. | Overall Experience |
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No one in the office had a mask on as mandated by the governor of the state of texas. I am immune system compromised so this was uncomfortable and an honest deal breaker to do business there any more. It shows they dont care about their customer's health or the law to a certain extent. Your staff lost you a customer who paid rent for almost a year, timely everytime.

sondra j. | Overall Experience |
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Customer did not leave a comment.

deborah j. | Overall Experience |
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Customer did not leave a comment.

mervin w. | Overall Experience |
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The management and team were very knowledgeable, professional and responsive.

Cassidy H. | First Impressions |
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Customer did not leave a comment.

Pamela W. | First Impressions |
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Customer did not leave a comment.

Yolanda H. | Overall Experience |
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Customer did not leave a comment.

Edmund Y. | Overall Experience |
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Customer did not leave a comment.

Jimmie T. | Overall Experience |
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There was dirt/sheet rock particles all of my items.

Adrianne D. | Overall Experience |
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Wonderful experience.

mervin w. | First Impressions |
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Manager was very tenative and knowledgeable.

Monica J. | Overall Experience |
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Customer did not leave a comment.

charles h. | Overall Experience |
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would use again as I have many times on rentals trailers and trucks very nice to work with Tk u

Sienna H. | Overall Experience |
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For starters I did not move out on 6/4/20 moved out on 5/3/20. Your manager was fully aware of this so why wasn’t my account closed once I paid my balance ? All the females were rude EXCEPT Christina . The guy that works there that’s ex military has better customer service than most of you . LaQuinta gave me the wrong unit and never moved me nor apologized . I had to use a friends storage for the rest of my stuff . I told her I had a 2/2 apartment and she gave me a small unit for a one bedroom or a studio.. Ridiculous. Upon moving out , it was like pulling teeth to have someone open the door to the storage . My movers and I had to wait until it was convenient for “Ms. Thing” to finally come unlock the door. When she got there she was rude, over talked me and insulted my intelligence... I bc have zero tolerance for all of this . I don’t care that she is the young one out the group. She needs to learn how to respect her elders before someone teaches her off the premises without cameras . She can and will disrespect the wrong person one day and WILL have to reap the consequences. So glad I don’t need storage again and if I ever do , it surely won’t be with Uhaul at ANY location . Your people ruined it for me .

sherninica j. | First Impressions |
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Customer did not leave a comment.

Zachary J. | Overall Experience |
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Everyone was very friendly and helpful. Lady at the front desk Christina went above and beyond to make sure all my needs were met I would definitely recommend y'all to anyone needing a storage facility or a rental facility. Thank you very much for the experience I will definitely be back next time I need any kind of rental or storage

Tina W. | First Impressions |
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Thank you for the free month of storage! It really made a difference.

Brenda F. | First Impressions |
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The staff was so welcoming and friendly, I will definitely come back to uhaul! Thank you again Christine you were outstanding

Alfonso R. | First Impressions |
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Keep up the great work guys. That’s why I keep driving to your location. There are 3 locations closer to me but I appreciate your courtesy and sense of urgency to my needs.

Tammy W. | First Impressions |
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I had made a reservation online and it still took 45 minutes to get it done. I ask for a unit with a roll up door for the large items I had and received a unit with a walk through door.

Gloria B. | Overall Experience |
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Customer did not leave a comment.

Courtney W. | Overall Experience |
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Thanks for all of your help guys.. have a great day.

Rommel C. | Overall Experience |
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Storage unit was broken into and items were stolen. I will never rent storage space or recommend doing so to any of my friends or family until Uhaul installs video cameras on every hallway and aisle.

Jack A. | Overall Experience |
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Customer did not leave a comment.

Frankie N. | Overall Experience |
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Great experience!! Staff was very accommodating, professional and a great team!!

Marcia C. | Overall Experience |
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Made our Moving experience very smooth

Sarah E. | Overall Experience |
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Everyone made me feel right at home and helped me through Avery hard time in my life. I appreciate all of the staff's help and support and patience with me. Thank you all and God bless.

Randrick W. | Overall Experience |
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None

terri m. | First Impressions |
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very helpful

Daniel K. | Overall Experience |
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Manager was awesome.

Jack A. | First Impressions |
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Service rep was very professional and informative. Went through all rules and regulations thoroughly, then walked me through the facility to answer any questions.

Cathy B. | Overall Experience |
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Notifications should be sent to customers when there is a problem with 24 hour access.

Landrum C. | First Impressions |
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The space is exactly what I need

Christine H. | First Impressions |
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Great staff

Sharee R. | Overall Experience |
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My only gripe was that service was never a swift process...never.

Lakeisha W. | First Impressions |
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The wait time was longer than expected. The service was great

Amber T. | Overall Experience |
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Very nice, friendly staff. Location convenient, & very well maintained. I like that when I walked in I was able to see the size of each unit they had to offer.

Mary B. | Overall Experience |
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No Comments

james c. | Overall Experience |
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My entire experience in dealing with the staff here was a great experience. Christina Simmons, the General Manager, went above and beyond to assist me with all my moving and storage needs.

Muhammad a. | First Impressions |
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It’s really excellent

Aaron B. | First Impressions |
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Great lady at front desk was very helpful 😊

Frances H. | Overall Experience |
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This is my third time in 15 years to use this facility. The attendants are courteous and very customer oriented. Suggestion: have lights in units that turn on and off when the door is opened/closed.

Priscila S. | Overall Experience |
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Great people

KEYSHIA A. | Overall Experience |
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Rude staff. Yesterday when closing storage unit. Female staff was discourteous, snarky, and pawned all questions off to manager Chris. Who wasn’t available. Horrible customer service from female.

KANDIE T. | Overall Experience |
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It is very difficult to speak to anyone at this location. While I was trying to let them know I had moved I was told 3 times I would receive a call back from manager. Never did.

angeline g. | First Impressions |
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The staff on August 30 at 7:30pm was excellent. They were professional and very helpful.

Darion C. | Overall Experience |
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This store was very clean and staff was helpful

Howard O. | Overall Experience |
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Friendly staff, secure facility.

Arthur R. | Overall Experience |
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The staff was always friendly and helpful in the past. Until 08/04/19 when we returned rental the rep helping us was awful looked mad and was rude!! We rented 2 storage and 2 trucks in August!!

Arthur R. | Overall Experience |
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Should have more employees on hand to help customers!! This is a busy branch

Arthur R. | First Impressions |
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Miracle was awesome she needs recognition on her hard work!!

Arthur R. | First Impressions |
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Miracle was awesome some confusion with our storage rental. She fixed it and we got another storage and a truck rental for 8-4-19. We are pleased with you guys!!

david g. | Overall Experience |
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I sometimes had problems using the card and needed assistance. Intercom wasn't much use either.

SHEREENE B. | Overall Experience |
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Everyone there was most helpful in getting the problem taken care of

Arthur R. | Overall Experience |
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Everyone was friendly and acknowledging everyone that came in. They had a long line waiting and were very prompt !!

Stefanie B. | Overall Experience |
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I recommend my parents use your storage and they did!

Arthur R. | First Impressions |
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Patricia was very courteous and knowledgeable . They were very busy but she remained calm and very professional.

edgar c. | First Impressions |
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Nobody answers the phone, tried to return the trailer I rented and they told me to leave it and do it online. Tried doing it online they they told me it cannot be done.

Allison M. | Overall Experience |
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The U-Haul employees were always really professional, friendly, and helpful!

Stefanie B. | First Impressions |
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The women who helped me was wonderful!!

Howard O. | First Impressions |
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The customer service was very good, everyone was very friendly and helpful and got me in and out very efficiently!

Celeste G. | First Impressions |
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Very helpful Gave great advice for my move

Monica J. | First Impressions |
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Miracle was very kind and helpful

Mary M. | First Impressions |
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Everyone was very helpful. Clean, safe, well maintained facility. The only negative was that the size of the storage space I would need, based on a completely full 26' Uhaul Truck, was under estimated

Adam M. | Overall Experience |
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Had a bad experience initially however Kristina took care of the situation fast. Thanks for the sense of urgency

Holly W. | First Impressions |
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Helpful and very friendly.

Curt C. | Overall Experience |
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Opening above storage unit allowed thieves to climb in and empty out all items of value. Recommend installing additional barriers that ensure complete coverage, floor to ceiling.

KEVIN R. | Overall Experience |
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It was okay.

neka r. | First Impressions |
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The lady that checked me in was so kind respectful and just lovely I hope this message is passed on and she is recognized for her outstanding customer service

MASCULINE W. | First Impressions |
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Good service

jose m. | Overall Experience |
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Need to speak to Manager. I had problems during my trip with the auto transport which affected my gas mileage. We discussed the possibility of a discuounted total.

Pamela H. | Overall Experience |
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Convenient. Safe. And clean

Linn V. | Overall Experience |
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Will not recommend

Alisa T. | Overall Experience |
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Bravo!

Michele T. | Overall Experience |
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Checked in day before got there did not have my trailer. Sent me 20 min down road person said I didn't have a reservation. they finally got everything straightened out. While on road lost all lights

MEGAN C. | Overall Experience |
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The units are very secure and safe. Staff was always very helpful and kind.

MISTY W. | Overall Experience |
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I stored my personal belongings here for about six years. My belongings were kept safe and dry (Hurricane Harvey.) I ONLY moved out because I moved away. I highly recommend this storage facility.

Julie W. | Overall Experience |
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Not sure if it's the case but this feels family-owned. It was really convenient having a major uHaul location (open Sunday, lots of rental choices, climate controlled) so close to my daughter's house.

Fabrion D. | Reservation |
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They rep that helped me was very friendly, unfortunately I can’t remember her name but she was definitely helpful!

Rebecca S. | Overall Experience |
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If I could give negative stars I would. The incompetence at this location of the manager was something I have never seen before. The only person that knows what they're doing is Christina.

LARRY G. | Overall Experience |
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For the many years that we occupied storage space, they management was very helpful with our payments when we were struggling monthly payments. For that we are very grateful.

Donald R. | Reservation |
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Fast friendly loved the experience

DANNON C. | Overall Experience |
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A huge improvement in the level of service and timeliness from when I first checked into my storage unit on 7/14! I’d definitely use this location again!

David B. | Overall Experience |
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It is very hard to say...on june 25 i got a call saying my empty boxes were ready for delivery. But i expected my full boxes. Told i would be called when they got there, never got a call. sucks!!

ROSCOE H. | Overall Experience |
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no comments

christine b. | Overall Experience |
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The main guy guessing manager was the helpful one. But I was told my ubox will be ready by 11am. It wasn't till 2pm I finally got it. And my personal lock was not on my box.

Bailey a. | Overall Experience |
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I had a reservation to pick up my u-box. They couldn’t find it and after an hour of waiting for dispatch. I found the u-box outside in the rain and it was loaded backwards. Very frustrating.

VICKI F. | Overall Experience |
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I love that location , everyone s so nice

George W. | Overall Experience |
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My UBox shipment was delivered to the wrong place and was late.

Majduline F. | Overall Experience |
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Great staff

No reviews have been submitted for this location.

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