Customer Reviews for U-Haul Moving & Storage of Spring

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Spring

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Noel T C. | First Impressions |
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Christina went way beyond to help

MECHELLE S. | Overall Experience |
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Thank you for your understanding and patience when experiencing some hard times.

KENNETH W.
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I always have good service from this center. That's why I continue to use them when I need a trailer or truck.

Curtis B.
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Customer did not leave a comment.

GABRIEL C. | Overall Experience |
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Customer did not leave a comment.

Joseph M. | Overall Experience |
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Great mgr and staff especially Flescher

amelia A. | First Impressions |
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Great Service

CARTHEL S. | First Impressions |
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Customer did not leave a comment.

THOMAS B.
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This used to be my least favorite Uhaul, but the store management has changed and the crew on Sunday was delightful and cheerful. Such an amazing turn around.

LAKEILL S.
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Customer did not leave a comment.

WALTER E.
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Nothing!!

Telly M. | First Impressions |
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Customer did not leave a comment.

Lilia C. | First Impressions |
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Customer did not leave a comment.

Rebekah C.
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Customer did not leave a comment.

barbara b. | Overall Experience |
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Thank you for the good service.

Brandon M.
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Checking the trailer in after-hours was frustrating. The app instructed me to take a photo of the inside of the trailer to show it was cleaned. Then it would not upload the photo. When "upload photo" was selected it kept resetting the phone to camera mode to take a photo. No photo could ever be saved to the rental account and the app would not continue without uploading a photo. I gave up after many, many four letter words. I even threw in a few five letter ones. Well, you get the picture...or didn't you? Great job at everything else! I'll be back.

Patricia H. | First Impressions |
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Customer did not leave a comment.

CHARLES H.
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Customer did not leave a comment.

KAMAL SONCERIA G.
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I was skipped in line during the return process and was very disappointed.

richard K.
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Customer did not leave a comment.

JONATHAN S.
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Thank you for the great experience!

LISA M.
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Customer did not leave a comment.

CARRIE G.
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Customer did not leave a comment.

ANN KATHLEEN F.
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Quit advertising 19.99 and charging 58.00

CHI KONG K.
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best customer svc.

jerardo P.
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Customer did not leave a comment.

JAMES WALTON JR H.
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Manager & Staff very helpful. Continue with the great job you are doing.

JAY J.
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Customer did not leave a comment.

JODY B.
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The employees were prompt and courteous. I was out of there in around 5 minutes. I would recommend this location to others.

CHIEDOZIE O.
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Customer did not leave a comment.

JEHF THOMAS B.
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Customer did not leave a comment.

LLOYD ALLEN L.
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Customer did not leave a comment.

LAUREN P.
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Quick, easy, and reliable!! Service always great!

JERRY W.
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Excellent prompt, attentive, friendly and efficient staff. I have used this location several times over the years and this most recent experience was by far the best. Great staff!!!

Sylvester J.
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Customer did not leave a comment.

Steve R. | Overall Experience |
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Customer did not leave a comment.

NAM P.
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Customer did not leave a comment.

ARMANDO O.
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Nothing but good experience, thanks!

JOYCE G.
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Customer did not leave a comment.

KEVIN DALE J.
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Great and efficient service

Chelsea T.
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Customer did not leave a comment.

REgina B. | Overall Experience |
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Thank You U-haul keep up the good work, couldn't ask for nothing better.

karen d. | First Impressions |
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Staff was very helpful. Process was handled quickly. Facilities are in excellent condition. Y'all saved my bacon when I was stuck with a bunch of furniture and the expectations of multiple family members.

BRIAN A.
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Great experience

Robin G.
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Customer did not leave a comment.

MICHAEL H.
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Customer did not leave a comment.

Joseph M. | First Impressions |
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It was really good to see the employee - FLESHER he is an asset always professional, patient, and pleasure to meet. Again he took care of us in renting a storage. I hope he stays and continue with you. Joe Marshall

TAMMY C.
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Customer did not leave a comment.

Tuan N.
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Customer did not leave a comment.

Charlene W.
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Would have been nice to know that uhal charges a fee to take a rental car tow off as well.

Gail W. | Overall Experience |
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Customer did not leave a comment.

Robert D.
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Great service!!!

WESLEY K.
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Customer service exceeded my expectation not only in the transaction but also during hook up and drop off.

Rebecca K.
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Customer did not leave a comment.

TIFFANY B.
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Thank you!

Terry D.
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Customer did not leave a comment.

JAMONIQUE E.
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Customer did not leave a comment.

GUILLERMO R.
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Just always continue to have communication between the people working together.

Neal N.
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Lengthy approval time when picking up truck through your smartphone. ~15 min.

BRANDON H.
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Customer did not leave a comment.

LORENA BOYD K.
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Great Service keep it up

DENISE T.
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Customer did not leave a comment.

Kevin O.
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The coustmer representative wasnt very helpful when I returned the equipment. I was told as I've been all the times I've been to this location that I wouldn't be billed untill I return the equipment. I wasn't suppose to return the equipment untill Monday morning, but I was charged 231.62 Sunday morning from my wife's banking account that now wasnt able to buy food the baby. We had more money coming Monday. So when I asked the agent outside he was very kind and said sorry for the inconvenience go Inside and talk to the coustmer representative in there to help out. HA !!! The lady just looked at me and keep saying it was a hold not taken over and over. not sorry for any misunderstanding or confusion just it's a hold . Well this hold took 231.62 out of the banking account. This why we returned the equipment early and after 20+ years coming to this location for many different things it's the last time , as well as my friends that ask me where to go for such things. Very upset with this coustmer service yall should be ashamed.

marita P.
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Customer did not leave a comment.

JERRY G.
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The truck was rough riding, it felt like the truck was gonna fall apart

charlie M.
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Customer did not leave a comment.

MICHAEL S.
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Customer did not leave a comment.

SHEILA Y.
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Jacob and Rob were perfect

RHONDA W.
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Customer did not leave a comment.

GORDON S.
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Customer did not leave a comment.

BEATRICE J. | Overall Experience |
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Customer did not leave a comment.

LARRY S.
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Customer did not leave a comment.

Mary D.
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Customer did not leave a comment.

yuleima c. | Overall Experience |
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Great and kind service from all staff. I and grateful for their supportive service.!!!

JOSE H.
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Customer did not leave a comment.

MARC D.
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The "contactless" check in was the biggest cluster I have had to try to endure in a while

Robin G.
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Customer did not leave a comment.

ERIC V.
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It was understandable that we had a delay at this location due to the fact that it was an unusually busy day. They do try to let people know before they arrive. I heard them tell someone on the phone.

Matthew N. | First Impressions |
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Customer did not leave a comment.

JOHN RICHARD S.
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Customer did not leave a comment.

Boun K.
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I know we are all busy and some people might be having bad days. I was told someone would be with me in a moment and people coming after me were getting help. I had to go ask the guy cleaning inside the truck for help.

CLAIRE K.
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I don't know the guy's name, but he had dreadlocks. Hands down the nicest person I've ever dealt with at a U-Haul.

carlose R.
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Nothing really.... everything is good

Oscar M.
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was given a vehicle with a 3/4 tank when the paperwork said full. was asked to return a full tank or pay extra otherwise. had to pay more for gas than the amount I used. I did mention before I left and took a picture of the gas gage still they did not offer a solution to the problem. very disappointed with the experience.

CHARLES H.
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This place is organized and clean. They also have a lot of equipment. 4 stars!

JEFFREY R.
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Customer did not leave a comment.

RICHARD DARREL G.
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Everything was just fine. All employees were courteous and helpful.

Millard G.
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Customer did not leave a comment.

NEDEAN C.
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Customer did not leave a comment.

Alexa W.
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RUDEST STAFF EVER!!! I walked in all 4 people were standing around talking. The one blonde girl looked at me and didn't tell the other 3 people that I was waiting to be helped. As I was trying to check in the older woman kept making me move over for her to stock locks on the shelf which she should have been doing instead of sitting around talking before I got there. They gave poor direction on what I needed to do. Also the forgot to put my boxes in my trailer and the rude dark haired woman, who was texting as she was checking me in, gave me attitude when I was the one that had to come back for the boxes. I work in retail and would never treat a paying customer like I was treated that day!

Gordon H. | Overall Experience |
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The manager, Christina Simpson, was outstanding. Very helpful, and especially considerate which is important when people are dealing with change.

Robert S. | First Impressions |
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Customer did not leave a comment.

OLIVIA V.
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Customer did not leave a comment.

Manuel G.
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Customer did not leave a comment.

CARRIE C.
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Customer did not leave a comment.

Daniel B.
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LOVED using the remote checkout process online!

PEGGY M.
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Christina was awesome....and Dan the Man very helpful in explaining all that I needed to know about the truck.

Brandon H.
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Make refunds faster

Charlisa M. | First Impressions |
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They was very helpful and friendly. I just wish storage section have Elevator because I have heavy boxes we have to go upstairs carry to my storage locker.

Alaina S.
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Customer did not leave a comment.

CINDY H.
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Clean floor of trailer. We wanted a 6x12. Not available, so we reserved a 5x8. We were assured if any 6x12s became available, they would let us know. Got there and there were three 6x12s. How can this happen? Wasted time but we finally got a 6x12.

SHIRLEY S.
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Keep up the good work

Dorthy M.
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Customer did not leave a comment.

Antonio G.
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Great people to deal with. There was no hassle or hold ups dropped off my stuff. No hidden fees or charges. Would highly recommend renting or store your stuff there

Shana D.
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Customer did not leave a comment.

Faiyaz S.
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Customer did not leave a comment.

CHARLES H.
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They always come through for me so far/

GREGORY W.
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Customer did not leave a comment.

SCOTT R.
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staff that i dealt with were exceptionally good. excellent representatives for company. the truck had issues- door spring broke and we were unable to close the door. so we turned it into in early

Michael I. | Overall Experience |
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The staff was great and very helpful.

THERESA W.
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Customer did not leave a comment.

YULEIMA C.
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Customer did not leave a comment.

JASON M.
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Customer did not leave a comment.

Frank R. | Overall Experience |
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Great experience, staff, and service. Thank you very much!

FRANK R.
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I'm not sure about improvement, but maintaining this level of quality and service is definitely advisable. My experience with staff was nothing short of exceptional. From the top of the hierarchy to the bottom, each has shown professionalism in a memorable way with courtesy and convenience. As a US Veteran, I truly appreciate the leadership of this location. Thank you Uhaul of Spring, Tx for facilitating me in a desperate time of need. Salute!

Crystal B.
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Make sure the customer understands the process and not all electronic everything and charge you for everything

MICHAEL MATTHEW I.
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Staff was great,very helpful and the truck and storage unit was clean and in great working condition.

LORENA BOYD K. | First Impressions |
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Great Service

MARVIN LEONARD W.
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Go down on your prices to expensive

MICHAEL M.
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Customer did not leave a comment.

shane C.
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The gentleman was quick to get to me and detached the trailer from my truck. Very professional

MARCUS B.
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Customer did not leave a comment.

YIBRAN P.
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Customer did not leave a comment.

RAYMOND P.
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Customer did not leave a comment.

BRANDON JOHN C. | First Impressions |
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Christina was very helpful, kind and considerate.

Keniqua T. | Overall Experience |
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Customer did not leave a comment.

TODD W. | First Impressions |
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Move in was easy. Did the after hours move in and was in and out. No hassle at all.

JOSEPH L. | First Impressions |
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The manager at the front was exceptional; helping multiple customers at a time to expedite customers having to wait.

Shamra L. | Overall Experience |
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The staff at this location is the MOST UNPROFESSIONAL staff I have had the pleasure of dealing with! I will definitely not be referring anyone to this facility!

Cynthia L. | Overall Experience |
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Christina Simpson is a great manager and she runs a great location!

WILLIAM P. | Overall Experience |
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Customer did not leave a comment.

Aaron F. | Overall Experience |
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Customer did not leave a comment.

Orestes A. | First Impressions |
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Customer did not leave a comment.

Jeanne B. | First Impressions |
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Customer did not leave a comment.

Gordon H. | First Impressions |
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Christina and her team are courteous, friendly, and efficient. Great to work with and super accommodating!

JANEL R. | First Impressions |
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Easy Friendly and convenient

Ashley G. | Overall Experience |
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Customer did not leave a comment.

Donald R. | Overall Experience |
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2👍🏾👍🏾⬆️

carlos g. | First Impressions |
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Customer did not leave a comment.

nariel o. | First Impressions |
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The manager Christina went above and beyond for my family. After being screwed over by Public Storage, she and her crew made the impossible happen and got me a unit to move into within the hour after Public Storage cancelled my reservation without warning. Uhaul team had great customer service!!!

William R. | Overall Experience |
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Customer did not leave a comment.

martin z. | Overall Experience |
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Everyone was very helpful and friendly.

Tina W. | Overall Experience |
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This site is well run and maintained. I felt safe and treated very well by Christina, the manager, and her staff. They always assisted me in any need I had without issue.

george h. | Overall Experience |
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Customer did not leave a comment.

Jordan K. | Overall Experience |
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No one in the office had a mask on as mandated by the governor of the state of texas. I am immune system compromised so this was uncomfortable and an honest deal breaker to do business there any more. It shows they dont care about their customer's health or the law to a certain extent. Your staff lost you a customer who paid rent for almost a year, timely everytime.

sondra j. | Overall Experience |
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Customer did not leave a comment.

deborah j. | Overall Experience |
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Customer did not leave a comment.

mervin w. | Overall Experience |
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The management and team were very knowledgeable, professional and responsive.

Cassidy H. | First Impressions |
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Customer did not leave a comment.

Pamela W. | First Impressions |
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Customer did not leave a comment.

Yolanda H. | Overall Experience |
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Customer did not leave a comment.

Edmund Y. | Overall Experience |
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Customer did not leave a comment.

Jimmie T. | Overall Experience |
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There was dirt/sheet rock particles all of my items.

Adrianne D. | Overall Experience |
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Wonderful experience.

mervin w. | First Impressions |
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Manager was very tenative and knowledgeable.

Monica J. | Overall Experience |
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Customer did not leave a comment.

charles h. | Overall Experience |
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would use again as I have many times on rentals trailers and trucks very nice to work with Tk u

Sienna H. | Overall Experience |
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For starters I did not move out on 6/4/20 moved out on 5/3/20. Your manager was fully aware of this so why wasn’t my account closed once I paid my balance ? All the females were rude EXCEPT Christina . The guy that works there that’s ex military has better customer service than most of you . LaQuinta gave me the wrong unit and never moved me nor apologized . I had to use a friends storage for the rest of my stuff . I told her I had a 2/2 apartment and she gave me a small unit for a one bedroom or a studio.. Ridiculous. Upon moving out , it was like pulling teeth to have someone open the door to the storage . My movers and I had to wait until it was convenient for “Ms. Thing” to finally come unlock the door. When she got there she was rude, over talked me and insulted my intelligence... I bc have zero tolerance for all of this . I don’t care that she is the young one out the group. She needs to learn how to respect her elders before someone teaches her off the premises without cameras . She can and will disrespect the wrong person one day and WILL have to reap the consequences. So glad I don’t need storage again and if I ever do , it surely won’t be with Uhaul at ANY location . Your people ruined it for me .

sherninica j. | First Impressions |
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Customer did not leave a comment.

Zachary J. | Overall Experience |
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Everyone was very friendly and helpful. Lady at the front desk Christina went above and beyond to make sure all my needs were met I would definitely recommend y'all to anyone needing a storage facility or a rental facility. Thank you very much for the experience I will definitely be back next time I need any kind of rental or storage

Tina W. | First Impressions |
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Thank you for the free month of storage! It really made a difference.

Brenda F. | First Impressions |
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The staff was so welcoming and friendly, I will definitely come back to uhaul! Thank you again Christine you were outstanding

Alfonso R. | First Impressions |
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Keep up the great work guys. That’s why I keep driving to your location. There are 3 locations closer to me but I appreciate your courtesy and sense of urgency to my needs.

Tammy W. | First Impressions |
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I had made a reservation online and it still took 45 minutes to get it done. I ask for a unit with a roll up door for the large items I had and received a unit with a walk through door.

Gloria B. | Overall Experience |
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Customer did not leave a comment.

Courtney W. | Overall Experience |
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Thanks for all of your help guys.. have a great day.

Rommel C. | Overall Experience |
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Storage unit was broken into and items were stolen. I will never rent storage space or recommend doing so to any of my friends or family until Uhaul installs video cameras on every hallway and aisle.

Jack A. | Overall Experience |
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Customer did not leave a comment.

Frankie N. | Overall Experience |
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Great experience!! Staff was very accommodating, professional and a great team!!

Marcia C. | Overall Experience |
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Made our Moving experience very smooth

Sarah E. | Overall Experience |
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Everyone made me feel right at home and helped me through Avery hard time in my life. I appreciate all of the staff's help and support and patience with me. Thank you all and God bless.

Randrick W. | Overall Experience |
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None

terri m. | First Impressions |
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very helpful

Daniel K. | Overall Experience |
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Manager was awesome.

Jack A. | First Impressions |
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Service rep was very professional and informative. Went through all rules and regulations thoroughly, then walked me through the facility to answer any questions.

Cathy B. | Overall Experience |
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Notifications should be sent to customers when there is a problem with 24 hour access.

Landrum C. | First Impressions |
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The space is exactly what I need

Christine H. | First Impressions |
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Great staff

Sharee R. | Overall Experience |
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My only gripe was that service was never a swift process...never.

Lakeisha W. | First Impressions |
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The wait time was longer than expected. The service was great

Amber T. | Overall Experience |
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Very nice, friendly staff. Location convenient, & very well maintained. I like that when I walked in I was able to see the size of each unit they had to offer.

Mary B. | Overall Experience |
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No Comments

james c. | Overall Experience |
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My entire experience in dealing with the staff here was a great experience. Christina Simmons, the General Manager, went above and beyond to assist me with all my moving and storage needs.

Muhammad a. | First Impressions |
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It’s really excellent

Aaron B. | First Impressions |
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Great lady at front desk was very helpful 😊

Frances H. | Overall Experience |
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This is my third time in 15 years to use this facility. The attendants are courteous and very customer oriented. Suggestion: have lights in units that turn on and off when the door is opened/closed.

Priscila S. | Overall Experience |
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Great people

KEYSHIA A. | Overall Experience |
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Rude staff. Yesterday when closing storage unit. Female staff was discourteous, snarky, and pawned all questions off to manager Chris. Who wasn’t available. Horrible customer service from female.

KANDIE T. | Overall Experience |
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It is very difficult to speak to anyone at this location. While I was trying to let them know I had moved I was told 3 times I would receive a call back from manager. Never did.

angeline g. | First Impressions |
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The staff on August 30 at 7:30pm was excellent. They were professional and very helpful.

Darion C. | Overall Experience |
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This store was very clean and staff was helpful

Howard O. | Overall Experience |
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Friendly staff, secure facility.

Arthur R. | Overall Experience |
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The staff was always friendly and helpful in the past. Until 08/04/19 when we returned rental the rep helping us was awful looked mad and was rude!! We rented 2 storage and 2 trucks in August!!

Arthur R. | Overall Experience |
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Should have more employees on hand to help customers!! This is a busy branch

Arthur R. | First Impressions |
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Miracle was awesome she needs recognition on her hard work!!

Arthur R. | First Impressions |
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Miracle was awesome some confusion with our storage rental. She fixed it and we got another storage and a truck rental for 8-4-19. We are pleased with you guys!!

david g. | Overall Experience |
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I sometimes had problems using the card and needed assistance. Intercom wasn't much use either.

SHEREENE B. | Overall Experience |
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Everyone there was most helpful in getting the problem taken care of

Arthur R. | Overall Experience |
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Everyone was friendly and acknowledging everyone that came in. They had a long line waiting and were very prompt !!

Stefanie B. | Overall Experience |
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I recommend my parents use your storage and they did!

Arthur R. | First Impressions |
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Patricia was very courteous and knowledgeable . They were very busy but she remained calm and very professional.

edgar c. | First Impressions |
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Nobody answers the phone, tried to return the trailer I rented and they told me to leave it and do it online. Tried doing it online they they told me it cannot be done.

Allison M. | Overall Experience |
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The U-Haul employees were always really professional, friendly, and helpful!

Stefanie B. | First Impressions |
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The women who helped me was wonderful!!

Howard O. | First Impressions |
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The customer service was very good, everyone was very friendly and helpful and got me in and out very efficiently!

Celeste G. | First Impressions |
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Very helpful Gave great advice for my move

Monica J. | First Impressions |
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Miracle was very kind and helpful

Mary M. | First Impressions |
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Everyone was very helpful. Clean, safe, well maintained facility. The only negative was that the size of the storage space I would need, based on a completely full 26' Uhaul Truck, was under estimated

Adam M. | Overall Experience |
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Had a bad experience initially however Kristina took care of the situation fast. Thanks for the sense of urgency

Holly W. | First Impressions |
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Helpful and very friendly.

Curt C. | Overall Experience |
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Opening above storage unit allowed thieves to climb in and empty out all items of value. Recommend installing additional barriers that ensure complete coverage, floor to ceiling.

KEVIN R. | Overall Experience |
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It was okay.

neka r. | First Impressions |
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The lady that checked me in was so kind respectful and just lovely I hope this message is passed on and she is recognized for her outstanding customer service

MASCULINE W. | First Impressions |
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Good service

jose m. | Overall Experience |
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Need to speak to Manager. I had problems during my trip with the auto transport which affected my gas mileage. We discussed the possibility of a discuounted total.

Pamela H. | Overall Experience |
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Convenient. Safe. And clean

Linn V. | Overall Experience |
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Will not recommend

Alisa T. | Overall Experience |
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Bravo!

Michele T. | Overall Experience |
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Checked in day before got there did not have my trailer. Sent me 20 min down road person said I didn't have a reservation. they finally got everything straightened out. While on road lost all lights

MEGAN C. | Overall Experience |
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The units are very secure and safe. Staff was always very helpful and kind.

MISTY W. | Overall Experience |
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I stored my personal belongings here for about six years. My belongings were kept safe and dry (Hurricane Harvey.) I ONLY moved out because I moved away. I highly recommend this storage facility.

Julie W. | Overall Experience |
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Not sure if it's the case but this feels family-owned. It was really convenient having a major uHaul location (open Sunday, lots of rental choices, climate controlled) so close to my daughter's house.

Fabrion D. | Reservation |
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They rep that helped me was very friendly, unfortunately I can’t remember her name but she was definitely helpful!

Rebecca S. | Overall Experience |
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If I could give negative stars I would. The incompetence at this location of the manager was something I have never seen before. The only person that knows what they're doing is Christina.

LARRY G. | Overall Experience |
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For the many years that we occupied storage space, they management was very helpful with our payments when we were struggling monthly payments. For that we are very grateful.

Donald R. | Reservation |
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Fast friendly loved the experience

DANNON C. | Overall Experience |
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A huge improvement in the level of service and timeliness from when I first checked into my storage unit on 7/14! I’d definitely use this location again!

David B. | Overall Experience |
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It is very hard to say...on june 25 i got a call saying my empty boxes were ready for delivery. But i expected my full boxes. Told i would be called when they got there, never got a call. sucks!!

ROSCOE H. | Overall Experience |
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no comments

christine b. | Overall Experience |
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The main guy guessing manager was the helpful one. But I was told my ubox will be ready by 11am. It wasn't till 2pm I finally got it. And my personal lock was not on my box.

Bailey a. | Overall Experience |
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I had a reservation to pick up my u-box. They couldn’t find it and after an hour of waiting for dispatch. I found the u-box outside in the rain and it was loaded backwards. Very frustrating.

VICKI F. | Overall Experience |
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I love that location , everyone s so nice

George W. | Overall Experience |
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My UBox shipment was delivered to the wrong place and was late.

Majduline F. | Overall Experience |
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Great staff

No reviews have been submitted for this location.

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