Customer Reviews for U-Haul Moving & Storage of Sterling

8,875 reviews

45715 Old Ox Rd   Sterling, VA 20166
(On Rt 606 E Of Rt 28)

(703) 437-3404

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(703) 437-3404

45715 Old Ox Rd
Sterling, VA 20166
(On Rt 606 E Of Rt 28)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAELSTEVEN B. 
Rating:
5.0

Excellent aervice

Alexander S. 
Rating:
4.0

All the windows inside and out needed cleaning, along with the mirrors. The seats had hair and other particles on them. The entire cab needed to be disinfectant.

Cheryl D. 
Rating:
4.0

Customer did not leave a comment.

HEMBAHADUR R. 
Rating:
5.0

Rented a 15' U-Haul truck to move my daughter back to college. It was Very easy to drive and rides well in the highway. I would definitely recommend!

David L. 
Rating:
5.0

Customer did not leave a comment.

james D. 
Rating:
5.0

Customer did not leave a comment.

Omar G.  |  Overall Experience 
Rating:
3.0

I got charged double of my initial estimate please explain charges better going forward.

Altamash W. 
Rating:
5.0

Customer did not leave a comment.

Mehar D. 
Rating:
3.0

No lighting in the unit and there were rat droppings around the edges

Molly G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gilles F. 
Rating:
5.0

U-Haul team members were all courteous and helpful—including helping me to locate personal items I had left behind in my rental.

Fred C. 
Rating:
4.0

Customer did not leave a comment.

Diego M. 
Rating:
4.0

Customer did not leave a comment.

Doug F. 
Rating:
5.0

The van I rented was clean and ready to go when I got there. I had no problems. It was a good, completely smooth experience.

David K. 
Rating:
5.0

Customer did not leave a comment.

JOE O. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

edgar F. 
Rating:
5.0

I was given a phone call 2 days before my reservation stating that there weren't any trucks available at the location that I chose. When I booked the reservation, there definitely were trucks. So I had to drive 25 minutes in the opposite direction to pick up my truck. They gave me extra mileage, but I would've liked a partial refund. It was truly an inconvenience.

Eric C. 
Rating:
3.0

Customer did not leave a comment.

KOKOUMESSAN ELOM A.  |  Overall Experience 
Rating:
5.0

Drop off was quick and easy.

Chris R. 
Rating:
5.0

This location has always what I need and they are open from 7am which allows me to complete work very early

Rafi M. 
Rating:
1.0

Ensure your workers are not 'buzzed' while on the job and give them a geography lesson so they don't change selected end location from the one custom requested.

Harry F. 
Rating:
4.0

Customer did not leave a comment.

Suresh K. 
Rating:
4.0

Customer did not leave a comment.

LOUIS B. 
Rating:
5.0

Sterling was great. Other location we had to deal with was impossible!!

Emmarentia M. 
Rating:
5.0

Customer did not leave a comment.

Laurence P.  |  Overall Experience 
Rating:
5.0

We weren't supposed to pick up from here, but the location we were supposed to pick up from didn't have what we needed and sent us here.

Christina K. 
Rating:
5.0

Customer did not leave a comment.

DARRELL O. 
Rating:
1.0

This experience was absolutely awful. First I booked to pick up the truck at one location. Then the night before I received an email stating that I had to pick up in another location almost 40 minutes in the opposite direction. I tried to call but the person I talked to offered zero help. So I just went with it. When I arrived, I attempted to check in through the app, it kept glitching out. So I went inside to check in. No one was in there except for one employee behind the desk. He was sitting staring down at his phone and didn't even flinch as I walked up. I stood for a moment before asking if he was free to help me. He sighed at paused his phone and checked me in. I went to the truck, looked it over, got in and started it. Immediately the "Check Tire Pressure" light came on. I turned it off and went back in but by now, there was a line out the door. I was on a time crunch as I had movers waiting on me and I was already running late after having to go so far out of the way, so I went and filled the tires up myself. The tires were at 50psi and I got them to where they needed to be, then went to my storage unit and started to load it up. Upon getting there, I noticed there is no ramp on the truck. I'm not sure what use a moving truck is without a ramp and certainly isnt' something I thought I'd have to check for. But we were there so we made the best with what we had. We finished loading and headed out to the new house. About halfway to the new house, the tire pressure light came back on. I stopped to check it and once again it was back down to 50. I filled it up and continued on to the house, unloaded the truck and then left to go drop it off. The drop off at least went smoothly. Overall this was the absolute worst experience I've ever had with Uhaul and honestly it was all completely unacceptable. How the truck was not looked over and the tire pressure was missed is beyond me. Not to mention the awful customer service and the fact that I booked it at one place and it was changed to half an hour away.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Jaswant C. 
Rating:
3.0

Called and asked about refueling and was told to fill it up or put the same amount that was provided at pick up. Gas tank was not full when i picked it up at falwell. Filled it back to original pickup and i was charged $40 for not filling it back to full.

Rene W. 
Rating:
4.0

Customer did not leave a comment.

Louis B. 
Rating:
1.0

The customer service was very poor. The manager and staff were super rude and arrogant towards the customer. I called for follow up and the representative started screaming at me and he hung up the phone on me

HAMED G. 
Rating:
5.0

Customer did not leave a comment.

Francisco G. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

The agent who dealt with me was very rude. He sent me text did not explain what I needed to do but when I ask he was acting as if he didn't want to work there and visiblly annoyed with me.. again he did explain the process. All he said I just sent you the text. It's not that I rent from U-Haul every day and should know the process and that's why you have people who can help!!! . Next time I will go to another location. Sorry but very disappointed...

Rahiq S. 
Rating:
5.0

Good service

MAHEMUTI M. 
Rating:
5.0

Everything from customer service to vehicles was amazing. Great work to these guys

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Leslie T. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
4.0

Customer did not leave a comment.

Carolyn C. 
Rating:
3.0

The U-Haul rented came with a weak battery. I drove it 3 miles and came out to a dead battery which consumed 2hours of my day!

Jason C. 
Rating:
4.0

Customer did not leave a comment.

ALBERT R. 
Rating:
5.0

Customer did not leave a comment.

Donna R. 
Rating:
5.0

Be sure windows are up when it is going to rain.

James B. 
Rating:
4.0

The location service wasn't working when I attempted to check in to return my rental after hours. The website then indicated that I scan the store barcode to indicate that I returned my truck to the correct location. However, I searched the front of the building and the key drop box and could not find the store barcode. Please make this barcode in a more clearly marked space to prevent customers from being charged a $20 after hours fee.

Emily V. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Staff was very proffesional and helpful, vehicle was very clean. thanks. Jasbir

Jasbir M. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
3.0

When I got there, my truck was not ready. The person who was supposed to drop it off on Friday, when I was picking up the truck was not bringing it back to Saturday. They had to call to find that out. They should not be scheduling trucks out the same day as they are scheduled to be returned in case something like this happens. After about an hour, they did come up with a truck.

Don M. 
Rating:
3.0

Two young employees were not attending customers as they should have. The blond young male employee looked like he just had woken up out of bed and acted very careless and tired no eye contact with me when I got there to pick up my truck. Another employee passing by helped me out.

Peyman T. 
Rating:
3.0

Customer did not leave a comment.

Andrew J.  |  First Impressions 
Rating:
3.0

I understand that it is close to DC but was such a small lot. There were two rentals in front of me so when I pulled in, my trailer was still in the road. I had to pull around them into the storage unit area, which was one way, and then another haul was coming and there was no where to go. There was no one around to direct me. Thankfully in a few minutes someone came out and unhooked the trailer so I didn't have to try and back up.

jacob S. 
Rating:
4.0

Have better trained call center staff. Insure they call at least one day prior to rental if uhaul can not have a trailer available at the request location.

Reuben C. 
Rating:
5.0

Customer did not leave a comment.

Reid B. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
1.0

Contracted online to rent a van from Tech Auto Repair, 7610 Lee Hgwy., Falls Church, VA, received confirmation of agreement. Arrived Saturday morning to find that the location does not have vans or has had vans for years. Contacted U-Haul who found another location and promised a 10 foot truck at same price as the van. Two hours later picked up van. Location refused to offer truck at same price. Why does U-Haul website offer vans at Tech Auto Repair only to find out that there are no vans ever rented from location?

William T. 
Rating:
5.0

The person who helped us with our rental was very efficient. Good service

Denise B. 
Rating:
1.0

Unfortunately, my storage unit was infested with rats. I found out when I went to pick up a few pieces of furniture while 7 months pregnant. I alerted the office and let them know everything in my unit was covered in rat feces and they didn't offer any assistance. I asked if my husband could come and discard of all my furniture in the trash onsite to avoid paying for a moving truck, and they wouldn't allow that. I emailed the manager to alert him of the problem, and asked to stop being charged for the unit under the circumstances, and that I would arrange for movers to come clear my unit and haul everything to a dump (being 7 months pregnant, it wasn't even safe for me to be near the unit with all the rat feces). He never responded to me until close to 4 months later when I finally put a block on Uhaul charges with my cc company. I was finally able to clear out the unit and every piece of furniture is destroyed. I'm very disappointed in the lack of service from the Uhaul office staff, the manager for ignoring all emails regarding the infestation, and the fact that they continued to charge me for the unit. I lost close to $5K all in with the storage fees, cost to move everything to a dump, and the furniture that was ruined.

Chelsea L.  |  Overall Experience 
Rating:
5.0

Nice

Eric N. 
Rating:
1.0

I was charged for insurance I did not want, fees that were not disclosed and mileage that the website said was free. This all more than doubled the cost of my rental and NO ONE will get back to me to correct it. This is the last time I ever use uhaul.

Dana P. 
Rating:
5.0

This is our 4th or 5th time using this location. We would not go anywhere else. We would even wait for availability here rather than going to another nearby location. Mobile check in is easy. Counter people are ALWAYS helpful. Excellent staff

MAURYSAMUERU I. 
Rating:
5.0

Customer did not leave a comment.

Lindy M. 
Rating:
5.0

Customer did not leave a comment.

virginia J. 
Rating:
3.0

Customer did not leave a comment.

Fajur C. 
Rating:
4.0

The drop off location was 6.9 miles away. Not bad, but wish it was a little closer.

William S. 
Rating:
1.0

This location should receive a zero. They are unorganized, rude and lack customer service skills. I will never deal with this location again. This location should fire everyone and start over. That's what they can do to improve.

Danichia N. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

We were originally scheduled at Cascades Parkway - the truck was not there and we called 5 times before they answered and said to go to this other location. I would give Cascades Parkway ZERO STARS and Old Ox FIVE STARS. Bobby was very helpful when we were fearful of missing our move window.

DANISD K. 
Rating:
4.0

Customer did not leave a comment.

Bryan J. 
Rating:
5.0

Customer did not leave a comment.

colleen F. 
Rating:
4.0

They need more ramp/parking space and a longer exit lane off the main road, but the people are top notch. Also, there's no left turn out of the facility, and although it's for obvious reasons, it's still inconvenient.

John H. 
Rating:
5.0

Great experience.

julio D. 
Rating:
5.0

clean and tidy low mile friendly service

Hongbin D. 
Rating:
1.0

Tell you clients where they can park there personal vehicle before they get 20 miles away with the rental truck. Then tell your clients where the park the truck upon return.

Mohammad K. 
Rating:
5.0

Muchas gracias 🙏 por su amabilidad. Todo en orden.

MONICAGLADYS A.  |  Overall Experience 
Rating:
4.0

Please do more to get mice out.

AUGUSTINAM A.  |  Overall Experience 
Rating:
1.0

Actuality have the truck that I reserved at the location I reserved it, not making me drive further away, therefore charging me more for the exact same truck.

Sean C. 
Rating:
1.0

this truck was EXTREAMLY unsafe. there must be an issue with the stiring connection because every time you turn left or right it pulls the opposite. after I (luckely) got the job done the workers diddnt care at all after I told them. needles to say I went to another uhall for the rest of my move

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Rolando G. 
Rating:
5.0

Very good customer service. The guys working last Saturday earned their upmost respect and I will come back again when I move to a new apartment.

Michael L. 
Rating:
4.0

The employees were very helpful and were able to get us in and out quickly.

Caitlin A. 
Rating:
5.0

This is a well run location that I have been using for years.

THOMAS L. 
Rating:
1.0

Have the equipment where it was reserved. I had to drive 20 miles one way to pick up the trailer. The extra miles added to my rental does not cover the cost of gas to go pick it up.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
1.0

Got charged more than I went in miles

CHERYLJEAN L. 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
5.0

Good deal cheap n easy like my girlfriend

pen D. 
Rating:
1.0

The booking process was NOT clear and explained. That was the first confusion. I was told I had a reservation for a one way trip and that was NOT the case. I then had to book a round trip and was told I had the reservation for 24 hours and when I went to pick up the truck at 7 am they told me I had to return it by 11am and with movers coming at 9 am to have everything loaded, transported, unloaded and driven back was impossible! Literally the worst experience ever!!! I will try my hardest to NEVER use uhaul again. The lady who I did speak with about the second reservation ( a real one this time) was kind and tried to be helpful although she too gave me false information. I honestly hope no one else has the same experience as I did because it made an already stressful ( moving) situation to a stressful situation from HELL. So glad it's over!

CHANEL M. 
Rating:
5.0

Customer did not leave a comment.

Billy C. 
Rating:
3.0

The trailer was very rought, made it for a rough ride.

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Khaled M. 
Rating:
1.0

Proof of my dissatisfaction is I ended the storage renting due to your staff's behavior. But that's not enough, I'm a lawyer and I'll sue UHaul if you don't correct the charges you billed me. One of your guys claims to have seen me damage the truck and therefore, charged me 324$ instead of the 34$ or something which I expected. Upon returning the truck earlier than expected, driving less miles...he went out and inspected the truck and told me you can take off...so I took off...but later that day he emailed me a receipt with 324$! He will have to explain to the court, what he meant by "you can leave now, all is okay", and I left after he said this, rather than discuss any damages he might have found. I've sent a complaint to service@uhaul, no response; I'll send a mail to Uhaul CEO this week...and then I'll take up the issue with the court. Uhaul will end up paying more than you took from me. I've used uhaul multiple times, in Texas, in Pittsburgh...this is the first time I got such disservice, and I'm not happy. See you in court if you refund.

Isaac M.  |  Overall Experience 
Rating:
5.0

Benjamin k is a great guy

salih A. 
Rating:
4.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

NAFET O.  |  First Impressions 
Rating:
5.0

Great customer service

Hugues D. 
Rating:
4.0

Everything was great except the 20$ up charge for self turn in of the vehicle. That is just ridiculous. For that I would have kept the truck the 24 hours and turned it back in the next day for 20$ less

Garrett W. 
Rating:
4.0

Be sure all of your locations manage the same information on costs and availability of trucks. One locations said one price turns out is higher when you pay. One location said there were trucks turn out they were not any available

carlos A. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Igor K. 
Rating:
5.0

Great staff as always

DAVID Q.  |  First Impressions 
Rating:
5.0

Best among the rest

Abdul K. 
Rating:
5.0

Customer did not leave a comment.

Tiahna S. 
Rating:
3.0

I selected the mobile pick up but it took me 45 min to find and get the truck. I wasn't able to find it first then I couldn't find the keys. I had booked a utlity dolly and it wasn't there in the truck. Luckily there was a guy who helped me but still it took me 45+ min to come out with the truck from that location.

Kamal H. 
Rating:
5.0

Quick check out, helpful staff.

Andrew W. 
Rating:
4.0

The reservation system continues to be problematic. When the customer selects the pickup location it is rarely honored and an alternate location is not clearly communicated in an email or otherwise.

Joseph F. 
Rating:
4.0

Customer did not leave a comment.

Susan S. 
Rating:
4.0

Customer did not leave a comment.

evrett l.  |  Overall Experience 
Rating:
1.0

Mice infested

Jessica A.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

burgan p.  |  Overall Experience 
Rating:
5.0

The Uhaul team is friendly. There response is timely. They meet my needs all the time I get there. It’s hard to tell who the manager is because everyone is ready to work as a team. I must give special recommendation to Benyam. He always ready to do more to meet customer satisfaction.

KELFALA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICIA H.  |  Overall Experience 
Rating:
5.0

Ben and the staff are super helpful every time I need their services.

BRIANKEITH R.  |  First Impressions 
Rating:
3.0

Too expensive

AUGUSTINAM A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISAAC G.  |  Overall Experience 
Rating:
4.0

I know that for safety they made me buy the pot lock there but is their policy. Over all good

Roberto L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C.  |  First Impressions 
Rating:
5.0

as always excellent

JOSE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betty C.  |  Overall Experience 
Rating:
5.0

It's was grate

COMINISTRAYA A.  |  First Impressions 
Rating:
5.0

Very friendly people. The manager is very nice and understanding

Adja N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harwed m.  |  Overall Experience 
Rating:
5.0

thank you Was Nice time

Mohamed A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEGLELEKUBAZGI T.  |  First Impressions 
Rating:
5.0

El horario de ingreso es limitado y cobran por 25/7 muy malo

Behiran P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUEL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi G.  |  First Impressions 
Rating:
5.0

Staff was courteous and very helpful.

MICHAEL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MOHAMEDALI T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROXANAYAMIL A.  |  First Impressions 
Rating:
5.0

Excellent service and friendly staff

EYASU M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trevor H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leigh L.  |  Overall Experience 
Rating:
4.0

pretty dang expensive but good experience overall

DEVONMATTHEW W.  |  Overall Experience 
Rating:
5.0

Thank you for being there when I needed a place to store my excess household goods . This is a safe and secure facility.

Pamela S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua L.  |  Overall Experience 
Rating:
1.0

An absolute prejudiced scam. You need to get rid of this franchise immediately. Unless you are cool with fraud. Which, apparently, you are.

Luke R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen S.  |  First Impressions 
Rating:
3.0

It met our basic needs for storage

Staci B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Craig C.  |  First Impressions 
Rating:
5.0

Great Customer Service

David M.  |  Overall Experience 
Rating:
3.0

Prior to arriving at the facility I reserved a 10x10 drive up storage unit. I called to confirm the day before my reservation date and the first man I spoke with said he didn't see my reservation in the system. Then I spoke with a woman who said I was all good for my reservation. I arrived the next day and the man working at the front desk seemed a little confused, but then called his manager and without telling me anything took my information and we walked out to go see my new storage unit. He walked me to a non drive-up unit and said that was all they had (even though I reserved a drive-up unit). I let him know this wouldn't work since I have heavy bulky furniture that I need to put into storage. He then said that there is another unit that just needs to be cleaned that I should be able to have, walked me over to that unit, put the key on and told me that was all he needed from me and that I could leave. While he did the best that he was able to do, I am annoyed that the manager's advice was to just give me a different type of unit without asking me if that was okay. I also have no paperwork or email confirmation showing my new storage unit and am hesitant to even use it, in fear that he didn't change anything in the system and the unit that I am in will be given to someone else.. I don't understand where the communication went wrong but I don't feel good about this experience and storing my items in the unit with so many unanswered questions.

Lindsay W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUANANDRES L.  |  First Impressions 
Rating:
5.0

We had to move my 82 mother in law out with 2 days notice (evicted!) and it took 2 days to do. Entire staff was very friendly and helpful. Husband and I are almost 60. The first day it was just my husband and I. It was too short notice to enlist anyone we knew to help - folks gotta work! On the second day of the move we just could not unload the truck ourselves. We had help in WVA loading up the truck but absolutely had no strength to unload to the storage. That is when I called Uhaul to see if they knew anyone to help. The manager arranged two young men to help us. Of course we paid them. This was above and beyond. This staff is the best, Chanelle, Joe (?) the manager, everyone who helped! I am sorry I don't know all their names! Chanelle can tell you. I wish the all the best during this hard time of Covid and will use again if needed!

Betty C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veronica C.  |  First Impressions 
Rating:
5.0

Great Customer service and employees are very helpful

David M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carlos c.  |  Overall Experience 
Rating:
5.0

benyam excellent help

KUDRET T.  |  First Impressions 
Rating:
5.0

Good people making work easy and fast thank you

ALI A.  |  First Impressions 
Rating:
5.0

Ben and his team are an asset to the U-Haul brand: efficient, friendly, and customer-focused. The units were clean and easy to access. We were check-in to our unit quickly on a very busy day at the facility (excellent teamwork!). I've rented from other storage unit providers in the area and this team and facility is heads above the rest. I give this facility my highest recommendation.

Pamela W.  |  First Impressions 
Rating:
5.0

The whole entire U-Haul staff at that location were awesome!!!

Lien P.  |  Overall Experience 
Rating:
1.0

Upon clearing out my storage unit, I went to the office to check out. I provided my access card to the person at the counter and was told I was good to go. I checked the status the next day and the unit was still active so I called and was assured I would be checked out. I then requested a move out online just to be sure. After a couple weeks of waiting, the rental was still showing active. I called the location again and was ensured it would be taken care of. A few days later, I received an email saying my rent was overdue. I called the 800 number because the location had not been helpful. All they did was send an email to the manager requesting this be closed out. The next day I called the location and was told the manager was not available but they would leave a message requesting the rental be completed. The next day I received an email saying a late charge was being applied to my account for not paying rent for a unit I had been out of for over 2 weeks and requested 7 times to be done with. It was only when I replied to this email and indicated I would not be paying one penny more for a unit I have been trying to check out of for weeks that the checkout was FINALLY completed. This was either an attempt to get me to pay more money than I owed or just total incompetence on EVERY employee I interacted with when trying to close this out. Completely unacceptable. I will not be using uhaul ever again.

Charles P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dana H.  |  First Impressions 
Rating:
1.0

no communication. tried to rip me off multiple times. i’m convinced they were trying to take advantage of me and would have been successful with someone weaker/less confident/stupider. Tried to move out 3 times and they wouldn’t confirm. absolutely trash organization.

RICHARD B.  |  Overall Experience 
Rating:
5.0

Customer service it is great. So We are happy !!!

esmelealem d.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lakeema J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cheri C.  |  First Impressions 
Rating:
4.0

Everything was always as expected. No issues at all over the course of several years. I only closed my unit because it was no longer needed.

David H.  |  Overall Experience 
Rating:
5.0

We just needed about 2 weeks of storage to move boxes packed for our move out of the house while the house was on the market. This worked perfectly using UHaul storage.

Laura A.  |  Overall Experience 
Rating:
5.0

Great staff and management. Best storage unit and location. Excellent customer service.

Andrea L.  |  Overall Experience 
Rating:
5.0

Great Experience, friendly staff. Our contact Tanya was very helpful .

Nobel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krishnan S.  |  First Impressions 
Rating:
2.0

You guys made me drive 60 miles just to get the truck and then I used your moving helpers option who were a total disaster, they pretty much told us we have to carry and help them move the big stuff, that’s just ridiculous.

Claudia E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CARENSOPHIA F.  |  Overall Experience 
Rating:
2.0

Initial customer service with Chantell was awesome. However move out was unpleasant. Several calls regarding a payment for a storage unit I cancelled three weeks ahead of time and a follow-up parent call respresentive was very rude to my wife over the phone.

David L.  |  Overall Experience 
Rating:
5.0

Above than excellent

sanjogta s.  |  Overall Experience 
Rating:
3.0

I gave this location an average because of the placement of the U-Haul trucks everywhere was dangerous and difficult for us to navigate through the maze of them safely while still attempting to get to our storage unit to unload our things.

clarence w.  |  First Impressions 
Rating:
5.0

eveyone is so helpful and they greet you so well.One of the best storge unit WE have ever had great Customer Services around in the DMV Area.Thank you all for doing such great work

tania m.  |  First Impressions 
Rating:
3.0

Very little space to maneuver vehicles. The nearly empty lot next door should be acquired for truck parking.

Robert R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lucy F.  |  Overall Experience 
Rating:
5.0

I highly recommend this location. The owner are friendly and helpful. Ben was professional and fast with service. Everyone was professional and friendly.

Charles P.  |  First Impressions 
Rating:
5.0

The team was friendly and very helpful. They provided me with recommendations for size and a movers that could assist me at a fair price.

Robert D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff S.  |  First Impressions 
Rating:
5.0

My check in to purchase a rental storage unit was easy at the office . I tried doing self check in on the computer but was not able to . I was just going round and round getting nothing accomplished. Good old face to face at the store is much better.😊 The ladies that were working at this store are very friendly and get the job done quickly. Thank You

Pamela S.  |  First Impressions 
Rating:
5.0

Staff was sooooo helpful!

Heather B.  |  First Impressions 
Rating:
5.0

I have frequented several uhaul locations over the past few years. This facility it run well and the employees are helpful. Three particular evens showed this locations quality. One when moving the truck the employee bumped the mirror and he promptly retrieved a sticker and marked it with out me saying that I saw this. So A+ for honesty. Two I closed out before the start of the new month but my auto pay had already gone through for the month. The manager was able to set this right. So A+ for doing the right thing, follow though, and reasonableness. Three I found that the store was well stocked and well priced. So that was convenient. Overall this is an excellent uhaul location and helps make the stressful time of moving and storing manageable.

Eric S.  |  Overall Experience 
Rating:
4.0

I have used this facility on multiple occasions. The trucks and vans are clean and well cared for. The staff are courteous and helpful. This location does typically stays busy. So the process of waiting and renting does usually take 15-25 mins depending on how busy they are.

Victoria B.  |  First Impressions 
Rating:
3.0

I don’t understand why the customer service is so bad. Every time I go in there, everyone is in the worst mood ever. A smile goes a LONG way. I am paying a lot of money to be there, so be nice!!!

Taylor B.  |  Overall Experience 
Rating:
5.0

My name is HOPELYN! You left the letter y out of my name. Thank you for your extraordinary service!! God bless you all.

hopeyn a.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful as always

WILLIAM M.  |  First Impressions 
Rating:
5.0

Each person I worked with to obtain my equipment and storage displayed outstanding, professionalism , in spite of the lack of faulty computers that did not perform operations in timely manner.

paula s.  |  First Impressions 
Rating:
5.0

The only item worth mentioning are the trucks in the access lanes that make it somewhat difficult to come and go.

Michael S.  |  Overall Experience 
Rating:
5.0

Excelent

Farrah C.  |  Overall Experience 
Rating:
5.0

Ben and William are awesome

MARTA G.  |  First Impressions 
Rating:
1.0

When a customer comes in and request services, customers expect to receive a positive interaction that would guarantee the best possible solution. I was disrespected and humiliated. And overcharged!

Liz C.  |  Overall Experience 
Rating:
5.0

Ms. Wanda was very helpful and honest about the process while assisting me and my family every step of the way. Moving is complicated endeavor already and she provided a piece of mind. Great job! RCF

Cheronda C.  |  Overall Experience 
Rating:
5.0

Ms. Richardson is wonderful, very helpful, and also keeps this place in order very well! I WILL use this storage again and recommend to any future people looking for storage. A+++++

Dominique H.  |  Overall Experience 
Rating:
5.0

Great service & great facility!

William D.  |  Overall Experience 
Rating:
4.0

Thanks

furqan s.  |  Overall Experience 
Rating:
3.0

The office staff did not explain that receiving my money back for cancelling my contract would take 5 days.

Michelle S.  |  Overall Experience