Customer Reviews for U-Haul Moving & Storage of Stockyards District

Rating:

5.0

The staff were incredibly helpful and kind! They helped us to deal with an unexpected situation and made the process much smoother than it otherwise might have been. Great customer service!!

Rating:

3.0

I got a flat tire but then had to wait 3 hours for someone to come assist me at the roadside, only for them to call and cancel on me. This was wholly unacceptable.

Rating:

3.0

Driver side mirror was completely loose were dangerous to drive had stop several times used vise grip to prevent from moving not good.

Rating:

4.0

Reception was very friendly!

Rating:

4.0

Not enough parking always had elevator problems, a few of the dark colored girls were rude.

Rating:

5.0

Donna who was working the front desk yesterday morning at the location I went to was amazing and she made the entire process a 10/10 experience

Rating:

5.0

Couple of false starts. First van blocked by 6 others. Second van hadn't been cleaned. 3 van worked great. Due to the van mix up. Was initially charged for fuel use. This was refunded after calling. No complaints. Will use again !

Rating:

5.0

Very clean. Friendly and helpful staff.

Rating:

1.0

I was charged twice ion my visa with no explanation. I wasn't even given a receipt when I dropped it off after hours.

Rating:

3.0

Overall was okay, what it really sucks was; your van did not have winter tires, a snow storm came down on that evening, my ride back to the storage was a nightmare, stocked twice, slide everywhere. My car is a Hyundai accent, and it has more traccion than this van, I have winter tires, not a liability to others

Rating:

5.0

Everything was amazing! From booking online to getting everything sorted at the facility was perfect. The employee that helped us, Faith, was amazing and so helpful. We will definitely use this location for our next move!

Rating:

3.0

The customer service is very bad.

Rating:

5.0

The woman at the desk was really great

Rating:

5.0

Fantastic service. Keep it up.

Rating:

1.0

Equipment was very old. Charged for a dolly despite never asking for it .

Rating:

5.0

The staff was very friendly and attentive to my needs and they were very professional and they welcome you with great admiration.

Rating:

5.0

Great experience overall. I'm a return customer to this location because it's dependable and efficient. Donna provided great customer service upon arrival. She had a great attitude and was polite, pleasant and knowledgeable. The return process was quick and easy with Sonny completing the process within minutes.

Rating:

3.0

Friendly service. Reasonable price. The truck needs some attention, the cab light was burnt out, the thermostat dial popped off when going over a bump. No windshield scraper was provided even tho it was middle of winter. The cargo zone of the truck was leaking water which resulted in some of my items getting wet during transport.

Rating:

5.0

Just keep up with the excellent ways you are dealing with customers

Rating:

5.0

I did my move successfully with good help. P.S. Vehicle needs proper winter tires.

Rating:

5.0

Put dolly or furniture cover…in truck

Rating:

5.0

The location was great, and staff were helpful. Unfortunately, the vehicle was not roadworthy for Toronto road conditions.

Rating:

5.0

A quick sweep inside the haul from leftover debris.

Rating:

1.0

Put 20$ of gas in after only travelling 50km so I filled it back up to more than it had when I picked it up and still got charged an extra 30$

Rating:

2.0

Have the uhaul truck ready where the customer originally ordered to pick it up from and don't change it last second on them and claim they informed the customer about a new pickup location when they did not.

Rating:

2.0

All in all an awful customer service experience at front desk.

Rating:

4.0

Great location and despite being busy, the staff were awesome.

Rating:

1.0

Be upfront with your costs and be understanding about major snow storms... ridiculous

Rating:

5.0

Nice place

Rating:

1.0

We waited an hour in line to pick up the truck. It was unacceptable. I had to book an elevator and missed the elevator booking. I had movers that came to help me and couldn't help me because I was over an hour late. It made no sense that I had to wait in line because I had already checked in online. The truck didn't even come with winter tires and I was driving far distances in the snow. It was super unsafe and the truck couldn't even get up my drive way. I would never rent from uhaul again.

Rating:

4.0

No issues, drop off was fine with after-hours key drop clearly marked out front.

Rating:

5.0

A very stressful move day for me. A glitch with my reservation that could have been disastrous, was handled courteously, expertly and to my satisfaction.

Rating:

3.0

The attendent was in rush and did not explain things properly. No one made an inspection with me and gave no instructions at all

Rating:

3.0

Received a truck with 1/2 tank of fuel. Was charged $80 because I brought it back, on time, with 1/4 tank of fuel. Upon returning the truck, the entrance was partially obstructed by another u-haul van parked overnight. almost caused a collision, not very safe.

Rating:

5.0

Written details are different from what was told by Jada Taylor.

Rating:

5.0

Excellent experience. UHaul was on time for the delivery and pickup of the box at the initial location, and for the delivery/pickup at the new location. The billing is a bit complicated with charges and reversals but the correct amount ended up being charged at the end of each set of transactions

Rating:

5.0

I would recommend allowing people to rent the cargo vans with visa debit. NYKELL WAS GREAT HELP!

Rating:

5.0

Ensure the code works on the lockbox

Rating:

2.0

Make you that the vehicle is full inspected and driving properly before it leave the grounds. Make sure that the employees are fully aware of the protocols when calling in for about a vehicle.

Rating:

2.0

I parked the truck, went inside, nobody was around and eventually someone came in and just asked if I was returning a truck and said they'd take the keys and walked away. No confirmation of vehicle condition or fuel level or mats or anything. From start to finish it was not a pleasant rental experience and a constant cash-grab.

Rating:

5.0

Excellent service… Tanya was awesome

Rating:

2.0

At the momento of my rental They offered me packages deals, and best price warranty. At the end of my rental they charge me higher prices than offered at the time of booking.

Rating:

5.0

Always a good experience with U-Haul, always!

Rating:

4.0

We left an important bag in the truck and the location staff were responsive and helpful. Thanks!!

Rating:

4.0

On line I did reservation share pick up ln other location.it was approved at Livingstone av close to Eglinton on dufferin.i came on time 8.30 morning but after 30 minutes been contacted by the service to go to other location.i lost time and did extra km.but when return truck they didn't want to credit me.

Rating:

5.0

Several times I couldn’t get into the bay because a Uhaul pickup truck was parked in there. The sliding doors didn’t work and it was extremely hard to move out some of my stuff through the door (once I was lucky that a staff member was there and they helped me).

Rating:

5.0

Super satisfactory

Rating:

1.0

Extremely disappointed. Will rent from U-Haul but will avoid this location. It felt like no one wanted to work. My father and I were asking all the questions. We had asked for them to bring the vehicle out front, to which the employee said NO. We got to the vehicle that they gave us and it was blocked in by other cars. I had to go and find an employee and ask for them to remove the vehicle so I could get to mine. The pick up truck we rented was extremely dirty in and outside. The return was disappointing too, we stood around until a guy from behind the desk yelled for someone to mention that there was a return. The guy took the keys from my hand and said nothing. A few minutes later I went outside to ask if everything was ok, to which he replied I'm going through the process now but he was actually checking his Facebook account. Overall a bad bad bad experience, why show up to work if you don't feel like working. Extremely unprofessional, unpleasant.

Rating:

5.0

Easy drop off. An unexpected 3 hour delay due to traffic and they were accommodating and we did not get charged for the extra time

Rating:

4.0

Less waiting time to pick up the keys

Rating:

3.0

I was especially impressed with the staff on the return of the vehicle. After a long day driving (over 300 km) to move a refrigerator. It was a quick, pleasant experience. Unfortunately, I forgot to note the name of the manager who served me. Thank you

Rating:

5.0

Great customer service

Rating:

5.0

top quality, keep up the great work

Rating:

4.0

staff/people i dealt with yesterday and today were great.

Rating:

3.0

Customer service was effective. The app to return the truck afterhours is terrible. Seems like they just want to take another 20$ from you. Pretty sad.

Rating:

3.0

Truck was dirty when I got it.On a return I got an extra fuel charge which is not throgh.Return a truck with more fuel than i had when I picked up I got picture to prove it.

Rating:

5.0

Over all it was good , get the line to move faster

Rating:

5.0

I have other locations closer to my house but prefer Weston Rd. due to their customer service and friendliness. Keep it up Sunny.

Rating:

5.0

Sunny who works at Stockyard U-Haul is always very friendly and helpful

Rating:

1.0

My experience at this location was abysmally disappointing enough to swear of U-Haul for any future consideration and compels me to warn any friends from ever using your company again. Over many years, I have utilized your rental vehicles, but this 14 month locker rental has me rethinking. Upon every attempt to acquire the attention of your service people at this location, I've had to wait un unimpressive amount of time. Yet behind the large, so-called "one way" mirror that leads to the back room, I could always see the employees chatting among themselves, sometime typing away on their phones before acknowledging me waiting patiently for their service. And when they finally did come into play, they'd walk to the desk, even if I was all alone waiting and simply bleat "NEXT!" Purely unacceptable customer service. Lastly, your policy of non-refundable payment on a prorated basis sickens me, I paid $200 for 2 days of storage for the month of December. You should prorate a refund for days unused. Sickening that you don't when your competitors do. I'm happy to tell you that I will never use U-Haul again and will overtly go out of my way to dissuade friends from using U-Haul. Please feel free to call me for further complaint. Sincerely, Brenn Seldon 647-993-0851

Rating:

4.0

Everything went really well with the uhaul truck rental - no complaints there. My only issue was I reserved a certain storage unit that when I arrived on site to finalize was no longer available….so i had to rent a larger more expensive storage unit after much time spent in the office working to sort this out. Not sure what happened there but the process caused delays with our move that was a bit frustrating. Moving our things into the storage unit went very smoothly.

Rating:

5.0

Great staff, clean facilities great experience.

Rating:

4.0

You should have more than an average 2 agents in the office The line up is too long

Rating:

5.0

I’ve been a customer for over 3 years for storage, and rented multiple trucks, vans and U-boxes over that time. The staff have ALWAYS been patient, friendly, accommodating and supportive - I’ve seen that with other customers too. I really appreciate how the processes are evolving to be more self-sufficient (from rentals to storage booking), and I am more than happy with my UHaul experience.

Rating:

4.0

Access hours are really terrible. The loading dock should not be closed by 5 on any day, especially the weekend. Uhaul’s saving grace is that they have great staff.

Rating:

3.0

Closes too early Lines too long Hard to get on the phone

Rating:

5.0

Was good people there thanks

Rating:

2.0

- We were given an elevated unit (without warning or justification) when in fact our reservation was for a floor accessible unit - Only after we asked to cancel our contract we were given an at level unit, but smaller - No freight elevator in service! - Long waiting time at customer service

Rating:

1.0

I was forced to pay for a larger storage space even though I had reserved a small one because this location seems to prioritize walk-ins over reservations and "ran out" of smaller storage spaces. The staff was extremely unhelpful, unaccommodating and rude. I would not recommend this U-haul facility to anyone.

Rating:

4.0

The elevator was broken,the other one was too small. Special thanks to Tanya Bryan,she did a great job in my check in and check out, she's simply the best. Robert

Rating:

2.0

Facilities were great but general manager was less than professional and helpful. Also loading dock doors locked after hours making use less than possible with 15’ and larger trucks.

Rating:

5.0

Excellent

Rating:

3.0

I was pretty disappointed with the dimensions and location of the locker (ie not at ground level and very awkward to pack). I rented a 5x5x8 locker and it is not that size. I had to store a queen size bed, which is heavy, but not rigid. The bed does not fit neatly within the locker due to the smaller dimensions and I had to lift it up to the second level up some risky moveable steps. Because the door was not 5 feet across, the interior dimensions not 5 feet across and the locker was almost 6 feet above ground level, it was extremely difficult to put my bed in there. Because I had to store my bed on an angle in the locker, I will not be able to store much more of my stuff in there. It is what it is. Place is very clean (although the rodent trap in there makes me a bit nervous - hopefully nothing dies in there and stinks up my mattress and the small amount of clothing I was able to store); staff is nice and friendly; the facility seems secure. I'll still rent trailers and stuff from UHaul, but I probably won't store stuff there anymore.

Rating:

4.0

Late fees should be disclosed and the option to set automatic payment should be asked to the customer

Rating:

5.0

Excellent experience with the staff. The girl took me to the storage and showed me around in person. She gave me clear instructions. The hallway, the elevator, and the storage room are well maintained. The entire storage building is well designed to every detail.

Rating:

1.0

There's no level of accountability from uhaul. They somehow messed up at every interaction I ad with them: truck being late, rental equipment not being available, passcode for after hours access not working after being set up, being charged for a second day of rental due to not being able to store my items in the storage unit since the password they gave me was wrong and having nowhere to go (I was told I wouldn't be). After all this I was told it's my fault for sleeping in the truck nearby instead of spending money on a hotel, I was told to "figure it out" when calling for support about my passcode for after hours access not working (they set up the wrong one instead of using my phone number). Nobody there really cares about you as a customer or even a human being for that matter. But the staff at the location was nice and friendly though. Rent at a nearby warehouse.

Rating:

5.0

Tania has a great crew. They all demonstrated a willingness to make my experience a very positive one. And then they did so by providing solutions that actually worked. I really felt like they wanted to help and was very happy they made it work for me. Thanks to Tania Kim, Michael, and Sharlise(?) the lift driver. Great crew.

Rating:

2.0

I had the worst experience with Uhaul Storage from day 1. Customer service is absolutely horrible, just trying to get in touch with an agent is impossible. All my things were damaged in a flood caused by Uhaul and even then was I treated very badly. I would never do anything related to Uhaul ever again

Rating:

5.0

Great facilities and service. Thanks LC

Rating:

1.0

Rep “sold” me a unit explaining that it was the expected size and even showed me in person the sample unit in the showroom, we agreed to go ahead. He gave me a price, I did not check, started the billing cycle and he proceeded to charge my card. Then a couple days later we brought our boxes up only to find that 40% of the unit was inaccessible due to concrete bulk head and roll up door interior. We wasted days and hired help having to relocate to another unit, promised to be the same price. AFTER we relocated all our stuff they automatically charged me more saying “well it’s a bigger unit” without agreeing with me first. AGAIN wasted a week and had to hire help again to come and remove everything as it was not in our budget and frankly the service was horrible. Staff would stand by with a blank look while the elevator didn’t work, and said we had to walk around the building to get them to find help at the front desk, all while she was standing there doing nothing holding a radio and a mobile phone. Doing nothing. Wandering around checking her phone doing who knows what but defo not customer service. I’ve never had such bad service anywhere. Wasted at least $300 on nothing and 10 days of redundant service and waste precious time trying to move house - setting me back at least 2 weeks timeline besides the wasted money. Total waste of my money and time. I’ll be making the same complaint public on Google and BBB.

Rating:

3.0

Over the course of eleven months, my locker experienced two floods. The first time, my locker was moved to another location **on the same basement floor**. It was bizarre, since that didn't fix the issue. Two months later, my locker was flooded. Again. With sewage. It was awful. I lost a few boxes. The management did not offer to compensate me, or to move me to a locker that would be less prone to flooding. The flood issue has been subsequently fixed (so they say), but I would not recommend this storage facility.

Rating:

5.0

Words cannot express how thankful and grateful I am for the people that work at this location. Most especially the manager Tanya. Thank you for your patience understanding and kindness. Thank you to everyone that i came in contact with here at 355 weston road. I thank you from the bottom of my heart. May you be blessed in your journey!

Rating:

3.0

The first time around the experience was great! The second time around we found we had to wait a bit because the sliding doors were not open we ask two times the first time around and then when we went to go grab our things to give them time to open to get to our truck the doors were still not open. I had to go to the front desk to ask again. Overall I enjoyed my experience there and they kept my items safe when I needed. I would recommend uhaul and storage again.

Rating:

3.0

Some of my items got wet and some of them even developed mould while in storage. Other than that, it was a good experience. Thank you.

Rating:

5.0

Donna and Kim at Stockyards made a very difficult move a truly wonderful experience. I regret that I didn't ask all of the staff who I dealt with for their names because they were all great. I had a very positive experience from the moment I walked in the door and it continued until I left. At every turn I was treated with, not only respect and consideration, but they were so, professional, such decent people, and so kind to a customer who needed help. And they did it with a beautiful smile, laughter, and such sweet kindness that I will never forget it. Never. U-Haul has set the standard for excellence in customer service and I am a very, very happy and satisfied customer. It was so nice to deal with real people and not an online form. Thanks, Kim and thanks Donna for making what could have been a nightmare into a sweet dream instead. I really, really felt that they actually cared. Bravo and thanks, again.

Rating:

3.0

Hours of access are not consistent or well.communicated. Never received free first month with rental of uhaul truck. Felt a little scammed.

Rating:

5.0

Best uhaul facility I have seen

Rating:

5.0

A big thank you to Tanya, she is so good at her job, and incredibly helpful as well.

Rating:

1.0

Worst storage space. Flood damaged my belongings staff was so rude

Rating:

3.0

I ended up not storing with U-Haul because the only available unit in the size I needed was only accessible by using a step ladder which made me feel unsafe. I canceled my unit after seeing and trying the step ladder.

Rating:

4.0

I was moved from an existing unit to a larger size as one became available that was better suited to my storage needs. Tanya Bryan was very helpful under the unforeseen circumstances which made the move necessary and timely. Tanya went above and beyond the call of duty to ensure that we had all the assistance we needed to make the move seamless.

Rating:

2.0

Within the first 48 hrs of moving my belongings into your facility I received a notice that my unit which is on the top floor may have flood damage.