Customer Reviews for U-Haul Moving & Storage of Stoney Creek

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Stoney Creek

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Talal Y.
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Customer did not leave a comment.

JEFFCHATT C.
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Charged credit card three times...charged for 2 days instead of one...now have to wait 3 to 5 days for a refund

Theodore V.
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It was perfect.

Darren M.
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Make sure the vans are clean for the next customer! The surfaces were definitely not wiped, and there was debris on the seats. The final thing was - a dirty/used kleenex in the cup holder... definitely something you don't want to see, with a viral pandemic going on in the world at the moment. The fuel tank level was also completely incorrect in the van, as was to the contract.

Ankur B.
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Customer did not leave a comment.

Krista S.
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Took $150 debit deposit without checking that drop off location scheduled (Hariston Ontario) could not issue return of that deposit due to system closure (posted on their background system). Should have checked this before allowing this to happen. I double checked with them on the phone before pick up and at location at pick up that return at 8:30 am following day in Harriston was clear. Then arrived to return and was told by drop off dealer, customer service call centre and regional office that we had to drive to another to complete the return and issue the refund of deposit. Once arrived at further location (Palmerston ON) that location then charged us for another day!!! Even after being guaranteed that would not happen by regional office. All hassle could have been avoided if pick up location did their due diligence. But U-Haul corporation in general needs to figure out a better system, such a headache, inconvenience and too expensive for the overall experience!

EJIKE I.
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Customer did not leave a comment.

ZAHER E.
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Customer did not leave a comment.

Keith M.
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Michelle and crew do an outstanding job. I have tried other locations in the city( closer to me) and they do not compare. This location is second to none. It is always clean an orderly, the company representatives are always positive , professional and polite. They are a very engaged crew. Well done Keith Mastalerz

chris L.
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Customer did not leave a comment.

richard B.
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Nothing really. There was a bit of delay when we arrived, even though I always do the online self check in. But staff apologized profusely in explaining that a new employee was being trained, which was completely understandable. I’ve rented at this location before. The young lady who is the Manager is always a pleasure to deal with. When I returned the trailer, staff came out to unhitch the trailer so fast that I didn’t even have to get out of the vuhicle. Top notch custmer service!!!

Yao A.
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Customer did not leave a comment.

Keith M.
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I use this particular location because it is run very professionally. I live closer to other locations. I am very impressed with this local.

liz B.
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Customer did not leave a comment.

David L.
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Michelle does a great job as the manager and works well with her team

Gary M.
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The equipment was clean but the truck was not well maintained. At a stop truck reveved up and even with foot on brake truck moved forward. Had to be put in park. Almost hit the car in front of me. Was later told this truck had just been serviced.

GERY W.
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excellent staff well trained

John M.
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great staff

Kenn M.
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Customer did not leave a comment.

Esther P.
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Customer did not leave a comment.

Greg J.
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Customer did not leave a comment.

David L.
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Need to have the other debit machines working. Apparently only one of the 3 work

adam G.
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Customer did not leave a comment.

James F.
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Staff were very friendly and helpful. Great service.

rick T.
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Had a new cube van with only 115 km on it. Very nice rental

Michelle H.
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Customer did not leave a comment.

Tina F.
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Customer did not leave a comment.

Bharat B.
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Customer did not leave a comment.

Amod M.
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This was my second visit. The first visit was top notch. The 2nd visit not so much. The lady either does not like her job or just doesn’t belong in a customer facing role. She wasn’t pleasant to talk to at all. The other person with her was the same.

Alan J.
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Nothing the two girls working there were very professional and very helpful

John N.
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I was told the trailer i was renting didnt have the best reciever latching system and to "drive carefully" even though my car was properly set up for the application thats a little unerving

Chanthorn H.
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Staff was friendly and accommodating. Great experience picking up and dropping off truck.

Steve D.
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Customer did not leave a comment.

Joseph R.
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Couple hours late and charged an extra day never again

ningyi L.
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Customer did not leave a comment.

John T.
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Although the trailer had several clearance lights out, Michelle did her best to fix them. She cared that it was in proper condition.

Gideon S.
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Have vehicles ready that are reserved. I got bounced around two different rental truck sizes because they didn’t have any of the trucks requested in. Then I got a pickup truck, and the battery was dead. Then I got a different pickup truck, and it smelt of heavy smoke and the truck was on empty for gas. Absolutely horrible.

Gary M.
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The truck we were given had transmission issues. Got the job done.

Harpreet R.
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Excellent staff

arie B.
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Customer did not leave a comment.

Mona T.
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Customer did not leave a comment.

Herbert B.
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Customer did not leave a comment.

Ana T.
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Customer did not leave a comment.

Ronald S.
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On time, simply perfect. ??

Haseeb H.
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The staff was very helpful and polite. Welcoming environment.

Ryan D. | Overall Experience |
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Everything was fine. No hassles.

Khashayar K.
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Customer did not leave a comment.

Margaret M.
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Customer did not leave a comment.

Robert W.
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Customer did not leave a comment.

ROBERT H.
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Customer did not leave a comment.

Katelynn H.
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Customer did not leave a comment.

Deon P.
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Rates are a lie and too expensive for added kilometers considering your company has cornered the market!

Harpreet R.
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Excellent staff and customer service

KATHY W.
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Customer did not leave a comment.

Jack L.
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Customer did not leave a comment.

paul p. | Overall Experience |
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Thank you for all your assistance. I will be back in the spring to rent the space again.

Victor P.
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Staff was courteous, helpful and efficient. All good.

Robert S.
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Customer did not leave a comment.

Brian G.
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Customer did not leave a comment.

Melisa B.
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Customer service was excellent, the employees were kind and friendly. Thank you for a good experience. Melisa

Ali G.
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Please wash the vehicle before renting.

Maryjane M.
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Excellent customer service at both locations and when I called. Very happy.

PAUL K.
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Customer did not leave a comment.

Owais H.
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Keep up the great work!

Melanie B.
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Customer did not leave a comment.

Jonathan F.
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It was a great experience.

Makela P.
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The customer service and assistance at the store were wonderful. I will for sure be going back there again in the future.

David L.
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I am impressed that these 2 young ladies, Michelle and Cassie do such a great job, taking care of customers, moving the trucks and trailers around. They certainly know what they are doing! I would highly recommend Upper Centennial UHaul to anyone looking to rent a truck or trailer!

Aimee-Lee B.
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When I arrived at the location a few days after I had dropped off the truck, I saw two girls behind the desk. They were not very inviting and warm by any means. I kindly informed them that I was there to pick up a credit that was on my account. The started off by telling me I was not in the system. After asking them if they could try using my phone number, they eventually found me in the system. They abruptley said that the amount was lower and that the cheque was mailed out, even though I had told them I chose the pick up at store option. They didn't explain why the amount was different nor did they help me to understand why the chq was mailed when I had a screenshot displaying that I was picking up the refund at the store. I had to drive out very far to pick up and drop off this truck. It was very inconvenient, especially since the location I originally chose was on the street I was moving. (Concession) When I asked to speak with a Manager, the snapped back and said "I'M THE MANAGER" It made me feel very upset and I bite my tongue and walked out. I have worked in the aviation industry for 15 years. I understand that your staff is probably not trained on basic customer communication softskills, however, they made me feel bullied and it was overall a horrible experience. I think I have only used this service once in my life...I would hope they were just having a bad day. I would hate for other people/customers to feel like this and be treated on this scale.

Steve B.
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U-Haul is very easy to rent from. I typically don't use this location but it is closer to my home so is now my go.to.location. they were helpful, and knowledgeable.

Hamed J. | Overall Experience |
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The staff didn’t check the storage with me when I give them back the key they did not give me any kind of paper that says everything is okay

GARY B.
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I realize the vehicle had just been returned on a Sunday so the opportunity to clean was very unlikely....simply answering the question. Cleanliness did not affect the ability to use the vehicle. As with all U Haul locations, limited staff can create a lengthy wait when there is any traffic in the store. Overall a very good experience at this location.

Robert T.
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Customer did not leave a comment.

Jeremry F.
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Customer did not leave a comment.

Leanne L.
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Clean the store and go plastic moving boxes so that your customers don't have to.

Vlad M.
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Customer did not leave a comment.

Melissa C.
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Customer did not leave a comment.

Janice H.
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Excellent experience. U-Haul employees were friendly, helpful and accommodating. Rented a trailer for a very reasonable price and it worked great for my needs. Pick up and drop off were very quick and easy. Will use again and recommend!

MIke L.
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Customer did not leave a comment.

debra M.
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Customer did not leave a comment.

Dale B.
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They forgot to put moving blankets in truck at pickup.

Saima N.
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One of the best if not the best Uhaul locations we have been to. The staff there are accommodating and far exceeded our expectations with everything from A to Z. We live in Toronto but do not mind travelling for such exceptional service.

CRISTINA V.
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Customer did not leave a comment.

Normand C.
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Everything was perfect.

mike R.
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Customer did not leave a comment.

Allen R.
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When I showed up at 7 am the computers were giving them a hard time to get into. Finally got in and checked me out for a 2 day rental which was wrong , reservation was for 1 day then get out to put trailer on and she needed help because the jack has not been fixed like they have asked to have fixed so I helped and the stand came up with the toque and pinched my finger in between I could have lost my finger. It is a very unsafe condition you are putting your employees in and customers. When I return the 6’ x12’ enclosed trailer Saturday night there was 1 employee on that clearly needed my help to get off due to a broken jack. Still dealing with a pinched bleeding finger 5 days later. Not happy at all with this experience felt it was unsafe and unorganized. Al Reynolds

Debbie O. | Overall Experience |
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Very Friendly and helpful staff

amanda G.
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Customer did not leave a comment.

dino T.
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Great service. Will be back for sure.

Harpreet R.
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Nothing. Staff were great and helpful.

Joshua S.
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I booked a pickup truck and auto transport, and only the same morning I got a call saying I had to switch to a box truck and auto transport. I got no compensation and had to drive 15km on-top of my original trip to a different U-Haul center to pick it up. I was also unaware of the location change until I went to the specified location in the email and the person there told me it was actually elsewhere.

Cassandra M.
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Customer did not leave a comment.

Adrienne F.
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Customer did not leave a comment.

trina G.
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Mike Kut, was professional, helpful and quick. He saw I was under pressure and was ready to get me into the truck in minutes. He explained everything thoroughly. I felt comfortable. Thank you Mike for your help.

Andrew P.
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Your booking system is a disaster my registration went from Brantford to Hamilton to Stoney Creek.

AHMED S.
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Always stand up customer service and everything gets taken care of the way I need it.

Gary C.
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I was pleased to see that there was more than half a tank of fuel and the staff were awsome to deal with. Great job. Well done.

antony D.
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Slow process checking in the website wasn’t user friendly

jeff M.
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Customer did not leave a comment.

Kerry W.
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Great service

shantalees A.
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I had a terrible experience with uhaul this time around, but this location helped me to put in a complaint, and was very helpful in listening to my terrible experience. I will no longer be using uhaul for my moving needs this experience was the absolute worst.

Guangming W.
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Customer did not leave a comment.

John C.
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Customer did not leave a comment.

Andrew W.
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Customer did not leave a comment.

Scott P. | Overall Experience |
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A 2 hour job turned into 4 hours because reserved truck and equipment were not made available. My car almost locked in overnight when uhaul store closed early, and billed for a dolly I didn't get.

KATHY Z. | Overall Experience |
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The facilities are very well maintained and the customer service is excellent.

Christine L. | Overall Experience |
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Staff were very pleasant and accommodating.

KIM S. | Overall Experience |
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The team were amazing, helpful and knowledgeable. Very pleasant to speak with and conduct business. Thank you team from 130 Upper Centennial, it was a pleasure dealing with you.

Scott M. | Overall Experience |
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Great experience with the staff and service at this location!

Kenneth h. | Overall Experience |
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Great service and very friendly staff

Cody C. | Overall Experience |
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Staff great

Luann E. | Overall Experience |
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Very satisfied overall☺

Eric P. | Overall Experience |
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Staff was very helpful and eager to assist when called upon.

Shari C. | Overall Experience |
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It was ok.

Kevin B. | Overall Experience |
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Great location, great staff and the manager Michelle was very very understanding and superb. She is a gem and very passionate about her job and the customers in her store. Kevin

doug k. | Overall Experience |
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I'm not happy with the over due account crap still being sent to me. My accounts have never been past due

Kevin B. | First Impressions |
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My experience at this location in Stoney Creek was very enjoyable and professional. Everything worked out well with my services: U Haul Truck and Storage. Michelle P. The Best !!! KB

leroy d. | Overall Experience |
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You just sent me a transaction report saying I moved out of my unit on the 10th. I moved out on the 1st and notified the person who I returned my truck with. Terrible experience!!

Caterina G. | First Impressions |
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I don't know what happened I got the storage but I couldn't get my things in cause there was a key lock on the one that I got. I first was told that the computer said we didn't have 24 hours access

Constance H. | Overall Experience |
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It was a stress free move

Brent B. | Overall Experience |
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Yes

KAREN A. | Overall Experience |
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My only concern was the increase to my rental fee over 2 years. I started at a rate of $80ish /mnth & ended with $99/mnth. That is a stiff increase over a 2 y period. Staff very professional & helpful

Peter T. | Overall Experience |
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Could be open to access unit until 9pm every night.. otherwise no issues

Richard R. | Overall Experience |
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Everything was all good tanks

Ron C. | Overall Experience |
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I had no issues at all with this storage facility, The people at the service counter were very helpful.

theo l. | Overall Experience |
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Very helpful

Judith H. | Overall Experience |
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Experience met all expectations

Katrina W. | Overall Experience |
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Only small issue was the door would pop off the track. But we weren't in and out often enough for it to matter. Clean, well lit even the lockers were lit.

MEREDITH H. | Overall Experience |
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Everything was fine.

katrina b. | Overall Experience |
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Vittorio saved my skin when I needed help!

James B. | Overall Experience |
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The only thing was the price a month was a little high

NICK P. | Overall Experience |
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Only one issue. When they did the roof l. I had 3 flat tire, due to roof screws. They said could have picked it up anywhere. I doubt. The day after visiting the storage. My tire was low 3x. That was o

Janice P. | Overall Experience |
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Our unit had water damage. Very poor storage facility! Filed a claim with uhaul Canada. Drywall falling off, tape falling off, water Mark's on the drywall. Holes in the unit

Terry L. | Overall Experience |
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Extremely helpful staff went above and beyond helping me out . Would highly recommend them and there facility

W-Christopher M. | Overall Experience |
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nice operation with all my questions answered

Megan D. | Overall Experience |
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Nice, clean and secured. I even noticed some upgrades happening to lockers and the grounds! Just wish access hours were 24/7 as my husband works shift work and it is hard to work around storage hours.

FLAVIUS C. | Overall Experience |
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To bad i cant attach pictures or videos with the RAT'S i had in my unit that i rented for 1 month there .. I had damages for over $2000 and all U-haul said "was you didnt buy insurance so we dont cvr"

Michael R. | Overall Experience |
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A great experience

No reviews have been submitted for this location.

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