Customer Reviews for U-Haul Moving & Storage of Stoney Creek

2,279 reviews

130 Upper Centennial Pkwy   Stoney Creek, ON L8J2T7

(905) 560-6000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 560-6000

130 Upper Centennial Pkwy
Stoney Creek, ON L8J2T7

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Telman K. 
Rating:
4.0

Customer did not leave a comment.

jamie R. 
Rating:
5.0

Customer did not leave a comment.

Lori B. 
Rating:
4.0

Customer did not leave a comment.

NANCY H. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
1.0

Part stolen and vehicle damaged, uhaul claims they are not responsible and has to go through my own insurance. Not secure or crooks working at facility. You expect the storage to be secure but it's not, what about camera, fence, etc to see who did damage and own up to issues, the worst customer service, will let people know to beware of uhaul and never use them as they take no responsibility for their horrible facility and incompetent people.

David S.  |  Overall Experience 
Rating:
4.0

My storage unit had evidence of a large rodent (rat or similar). Truck rental was great, but rodent control on the storage units could/should be better.

Nathan H. 
Rating:
1.0

We were delayed a few hours because of a lack of access to our storage unit. We called Uhaul head office and explained the situation, they said there was no problem, life happens. The UHaul guy proceeded harass us with multiple phone calls and eventually threatened us if we did not return the truck on time. Then to top it all off he tried to close five minutes early so we couldn't return the truck on time and was EXTREMELY RUDE! He had to send someone half an hour away to pick up their rental, it didn't matter to him that we were rerouted 4 hours away at the beginning of our trip and lost a whole day just to get the truck. Shoddy so called service for sure!!

Wyatt E. 
Rating:
5.0

Fast and friendly service, exactly what I would expected from Uhaul. Keep up the great work!

CARMINE P. 
Rating:
5.0

Customer did not leave a comment.

Mohammad F. 
Rating:
5.0

Van only had 16,000kms on it... noisy brakes, car pulls to the right, also the window didn't roll up the switch was broken. Inside windows dirty.

Adam F. 
Rating:
5.0

Customer did not leave a comment.

PETERJ G. 
Rating:
5.0

Customer did not leave a comment.

DENISR S. 
Rating:
5.0

My trailer had a huge leak and my gear got wet- disappointed

Morris H. 
Rating:
3.0

I'm sure it's difficult to have everything a person needs at one location depends a lot on whether a customer brings their rental equipment back on time….we needed to go to different locations to pick up everything I reserved almost two months ahead of time…I think UHaul needs to be better organized and customer doesn't need to know what UHaul needs to do to make that happen, just adds to already stressful situation …but staff were excellent at bringing my needs together ..l got my truck and equipment and returned it all the same day…Thanks your efforts were appreciated Deb

Spencer K. 
Rating:
5.0

Customer did not leave a comment.

Nigel G. 
Rating:
2.0

Returning the truck after working hours was a miserable experience. U-Haul's web-based application is not user-friendly. I had difficulty providing my location where I returned the truck. In addition, the younger guy at the front desk such a teenager was not well-trained to accommodate customers. He was a little bit harsh and not frienldy.

ALIREDA A. 
Rating:
5.0

The manager as well as the staff at your upper centennial locations was and always is the best of the best! Please pass on the best of my regards!!

STEVEN B.  |  First Impressions 
Rating:
4.0

Quick, Easy, Good experience

BRADLEYS G. 
Rating:
3.0

Customer did not leave a comment.

JASMINA A. 
Rating:
5.0

Customer did not leave a comment.

Johnny S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
3.0

Customer did not leave a comment.

Rocco D. 
Rating:
5.0

Our only bad experience was with check out. We put more than the required amount of gas in the truck and yet were charged with not having topped up the fuel enough.

Katherine L. 
Rating:
5.0

Nothing, great staff and very helpful and efficient!!

Ronald K. 
Rating:
5.0

Everything was excellent. Seriously, the least stressful part of the move was getting the truck.

Eric V. 
Rating:
5.0

I made a booking online which said they had availability for the Rymal Rd location which is less than 2 Km's from my home. I received a phone call later in the evening saying that I would have to call another location as they wouldn't have a vehicle for me. I told them that it said online that they had availability and that they should stick to the agreement. They said they couldn't and called another location. The other location is now 7kms away which has now cost me more in Kms and gas. So instead of costing around $25 for an hour it is now over $40. The kicker is that I had to drive by the Rymal Rd location and saw plenty of trucks parked up. Really bad service wouldn't use again.

Matthew L. 
Rating:
5.0

The service from the gentleman was so professional, A missing they from other businesses, great yo see in your business thst the young man are respectible and polite. Thank you again .

Wallis S. 
Rating:
4.0

The only negative thing I have to say is we couldn't find the key drop box when we returned the truck after hours. The website said it would be by the main entrance. My boyfriend and I wandered around for about 30 minutes trying to find it. I'll have to drive back there when it's open to drop off the key. Hopefully we aren't charged for this! Other than that, everything was good!

Grant B. 
Rating:
4.0

Customer did not leave a comment.

Kevin G. 
Rating:
3.0

Picked up a truck from stoney creek to take it to Brampton but was not allowed to drop off at Brampton location. I had to bring it back. Not good experience.

Razi S. 
Rating:
5.0

Customer did not leave a comment.

jen f.  |  First Impressions 
Rating:
5.0

The staff were so helpful and friendly. There was a hornet's nest at the top of my storage unit and I asked to have it removed. I assumed a pest service would take care of it one evening. Without hesitation the young man at the desk out with a stick in the daylight to knock it down. He didn't want me to have to wait to get into my unit safely. Now that's great customer service. We only closed our storage account to move north. Of course we rented a truck then a second from Uhaul to move all of our belongings. Uhaul is the first place we call for moving and storage needs.

Linda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

NESTORAGUILAR M. 
Rating:
3.0

Tire pressure was low on the back rear tire, warning light was on. Oil change needed to be done also warning lights were on

Oscar A. 
Rating:
4.0

As a client for approx. 5 years, I noticed an annual rental price increase exceeding the cost of living and not related to customer related up-dates of the facility -

martin o.  |  Overall Experience 
Rating:
3.0

The fuel in the tank was lower than indicated on the contract I had signed before checking. Upon return, I was charged for 110 km more than I drove. Having not taken a photo (because I was running late, staying to address the fuel discrepancy) I could not contest and my employer (a non-profit foodbank) had to pay the extra amount.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

HELENA D. 
Rating:
4.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

All very good thank you

MARIA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARYLR R. 
Rating:
5.0

Customer did not leave a comment.

Emil B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CAROLYN P. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Easy to pickup n return

VILL L. 
Rating:
5.0

Seamless pickup an drop off.

DAVID S. 
Rating:
4.0

The problem I had was with scheduling and traffic. I was told I could pick up the trailer the day before by 7pm OR the next day around 8am. I could not get to another city (Stoney Creek) by 7 pm after work on Thursday through long weekend traffic so decided on Friday. Friday morning, I received an email as I was leaving to pick it up that my reservation had been cancelled because I did not pick it up Thursday. I called and with holding it too me 45 minutes and 2 people to get anywhere. Then, I was hung up on. So I called the SC location and in 15 minutes they fixed the reservation. They were fine. But we could not get approval to my nearby drop off store in Ottawa as reserved - Coventry Road. SC said call before I went to drop off. The person I spoke with finally was rude and said I should call during business hours. Then I was on hold. Supposedly for 35 minutes. Forget it. I went to the Innes Road store, 17 kms away rather than 6. Not happy. Drop off was fine. Nice uhaul/share system. So, all good except the logistics. Disappointed. God bless. Jim

Jim R. 
Rating:
3.0

Customer did not leave a comment.

Huseyin T. 
Rating:
4.0

Customer did not leave a comment.

Agata C. 
Rating:
5.0

My personal opinion it ran as seamless as possible. This was one of our best rentals I've done in a long time.Great job by the entire U-Haul team

Bob S. 
Rating:
5.0

Very friendly and helpful staff. Our truck worked well for the most part except for the tow hual being stuck on causing the transmission to struggle, jerk and made the down shifting very rough. We told the tech tho on drop off and he was friendly and kindly took down our concerns.

Cody L. 
Rating:
5.0

Michelle Paquett at the stoney creek on centennial pkwy was exceptional. She went above and beyond her duties. This young lady should get a promotion.

Denis H. 
Rating:
4.0

All good thx

MARKP H. 
Rating:
2.0

I experience multiple system flaws and employee miscommunication which made this experience very frustrating and confusing. Having better systems set up would be more beneficial to this location in the future.

Stephanie A. 
Rating:
1.0

Customer did not leave a comment.

Mark K. 
Rating:
4.0

Customer did not leave a comment.

Carolyn P. 
Rating:
4.0

Customer did not leave a comment.

STEPHENT R. 
Rating:
1.0

This was an hour away from the location I set up !!

Cyrus M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
4.0

Great service, Great product, Good price. Thanks ! , K

KEITHR B. 
Rating:
1.0

please ev1 be careful renting from u-haul if you rent 1 way drop and drop off were you moved your truck is not guaranteed i ended up having to get a truck 35 kms out of my way in stoney creek and then back then moved to Kitchener then made me take truck back to stoney creek then charged me $96 for fuel after i put $60 in after 3 days on the phone finally got refunded but if i had not called on the friday my move on saturday would have been a mess please read online contract they do not mention about the 1 way trip.. Personally i will never use U-haul again

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

ERHAN U. 
Rating:
5.0

Customer did not leave a comment.

J L. 
Rating:
5.0

As above, very quick, personable and professional service. Highly recommend.

David P. 
Rating:
5.0

Customer did not leave a comment.

GREGGPETER M. 
Rating:
4.0

Customer did not leave a comment.

NATHANJOELR W. 
Rating:
5.0

It's all good

JEAN T. 
Rating:
5.0

Customer did not leave a comment.

Arald T. 
Rating:
5.0

Instead of pointing the client to where the vehicle is parked, your representative should retrieve it and take it the front of the building for handover.

COLLEENFIONA P. 
Rating:
5.0

Customer did not leave a comment.

JASOND W. 
Rating:
5.0

Great experience. Professional staff. Clean, reliable trailer.

kent W. 
Rating:
4.0

Customer did not leave a comment.

JEFFREYJ F. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHYJ T. 
Rating:
5.0

Customer did not leave a comment.

MARIO B. 
Rating:
4.0

Customer did not leave a comment.

SHANNONBREANNE M. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

damir K. 
Rating:
5.0

The two young men who helped me with the booking ( not sure of his name) and return ( Andrew)were excellent customer service reps for UHaul and this location. They should be rewarded ($$) and thanked ( letter of recognition) For their excellent customer service! Thanks Stan Habza Stoney Creek, Ontario

Stanley H. 
Rating:
5.0

Customer did not leave a comment.

FRANCES Y. 
Rating:
5.0

Always excellent service from this location!

THOMAS P. 
Rating:
3.0

Customer did not leave a comment.

Mirjana Z. 
Rating:
5.0

Customer did not leave a comment.

LINDA Z. 
Rating:
5.0

Staff was amazing! Very friendly and created a positive atmosphere!

Casey R. 
Rating:
5.0

Friendly staff and they removed the trailer from the truck.

TERENCE M. 
Rating:
1.0

Be more accurate and stop scamming normal people

PRATIK A. 
Rating:
5.0

Staff was friendly and helpful.

ENZOP C. 
Rating:
5.0

Thank you. Great work!

Leo D. 
Rating:
5.0

Only issue was the the steering wheel was off center which makes for awkward driving

GIUSEPPE B. 
Rating:
5.0

Customer did not leave a comment.

HAZELMARYJILL G. 
Rating:
1.0

I was told that I would save $85 dollars to drop off at the Lakefield location from my rental but after getting my invoice this was not true. I feel that I was given the wrong information. The rental was also dirty on pickup and smelled really bad.

ANDREWJOSEPH K. 
Rating:
3.0

The checkin and check out process was lengthy. Our check out took 25 minutes. Location was busy but staff seemed unprepared.

BRIANR M. 
Rating:
5.0

No problems - thanks for a good experience.

Philip L. 
Rating:
5.0

Staff have always taken care of my needs. Michelle and her staff provide excellent service.

Tony M.  |  First Impressions 
Rating:
5.0

Nice and knowledgeable staff!!! Always have the right equipment in good shape!!

RONALDM K. 
Rating:
4.0

Customer did not leave a comment.

LARRYR J. 
Rating:
4.0

i made an appointment for 730 am expecting to get out quickly. i arrived at 715am .perhaps you could have a second person on hand. for early risers. time before i pulled out was 815 am +/- . for a motorcycle trailer....

CRAIG B. 
Rating:
5.0

Customer did not leave a comment.

MARIALEONORAM B. 
Rating:
5.0

The staff at this location are well trained to do their job and were pleasant to deal with which made the overall process and experience relaxing and enjoyable. GOOD JOB!

Gary C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
3.0

Have used your vehicle transport trailers before and have always noticed that usually the trailers are decently kept but, the one that was given to me at my last visit was in very poor condition, tires were bald right to end of tread. Trailer was creaking and stiff when pulling without a vehicle loaded yet. Front straps were in poor condition and continuously came loose. rear ramps were sized.

NATHAN M. 
Rating:
5.0

Customer did not leave a comment.

Vanessa G. 
Rating:
5.0

Customer did not leave a comment.

KEVINH R. 
Rating:
5.0

Customer did not leave a comment.

Judith B.  |  Overall Experience 
Rating:
4.0

Smooth, hassle free, time saving, Very easy drop off post work hours

AMIT G. 
Rating:
5.0

Through no fault of staff, the debit machine was broken so I had to use cash. I only had $45 and staff wanted a $60 deposit. I was in a bit of an emergency situation and staff allowed me to deposit my $45 (against policy) and I was able to do what was needed and returned the trailer a few hours later. Kudos to the staff for being flexible and NOT stuck to policy. Many thanks. I would suggest management positively profile the staff.

thomas M. 
Rating:
5.0

Very professional staff. This uhaul experience was 10000 times better than the last (nothing to do with this location)

Carrie-Lynn B. 
Rating:
5.0

Customer did not leave a comment.

marianne b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nino S.  |  Overall Experience 
Rating:
5.0

Security is very good which to me means a lot and the units are clean.

Yung Chun H.  |  Overall Experience 
Rating:
5.0

Well done

Ken M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anousone S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Garrett D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Satveer B.  |  First Impressions 
Rating:
5.0

awesome staff we kept facility would defiantly use U-Haul again

GRANT W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cat J.  |  Overall Experience 
Rating:
5.0

Andrew is very professional and polite. He gave me all the information I need and helped answer all my questions. I highly recommend renting from u-haul.

Kimberly T.  |  First Impressions 
Rating:
5.0

special thank you to Michelle for your help with billing on the unit

donna c.  |  Overall Experience 
Rating:
5.0

Great staff!!

Brian N.  |  First Impressions 
Rating:
5.0

Was very pleased with the service they even called when my son forgot to put lo k on properly when he left

Helen M.  |  Overall Experience 
Rating:
2.0

Price quoted was $30.00 different; still dealing with that issue. Arrived at storage after office hours, after loading to find the unit had someone else’s lock on it. Had to leave the rented uhaul van outside unit with ALL OF OUR BELONGINGS, until I can return tomorrow— without my unloading help. No after hours contact #z. I have found the whole experience exhausting.

Leigh-Anne L.  |  First Impressions 
Rating:
5.0

Employee was very helpful

LEELA L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ken M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taryn O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marlene G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Salah R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cat J.  |  First Impressions 
Rating:
4.0

Too much trouble with billing. Michelle tries her best but something is a problem in your system. Why do you not have interact payment available???

Debra D.  |  First Impressions 
Rating:
5.0

Everyone that works there is amazingly friendly. Awesome place.

Samantha-Leigh S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

PHIL W.  |  First Impressions 
Rating:
5.0

The young man I dealt with was very thorough and courteous. Good experience.

Judith B.  |  First Impressions 
Rating:
5.0

Friendly and competent staff!

Maraisa O.  |  First Impressions 
No reviews have been submitted for this location.

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