Customer Reviews for U-Haul Moving & Storage of Stoney Creek

Rating:

5.0

GM told me she 'doesn't have time to reply to emails' (unless they are complaints) and I lost the unit I enquired about. This makes no sense to me in this email age.

Rating:

3.0

There was a little miscommunication during my transaction it could be improved.Staff stated that my payment could just be automatically processed in my credit card but then sent me letter that I have missed my payment and asked my additional payment.Also they gave me a storage that was already occupied and had to move in the system and my things around which was a hassle.Please train your staff well.

Rating:

5.0

Helpful, friendly staff

Rating:

5.0

Knowledgeable staff, very helpful and efficient.

Rating:

5.0

The staff was very helpful & friendly. They made me feel very comfortable knowing my belongings would be stored securely. I would definitely use their services again.

Rating:

5.0

Awesome! Stuff (2 young ladies on the font desk especially) was incredibly helpful and knowledgeable. I will definitely be back to this location every time I'll need some equipment. Great job

Rating:

5.0

👍

Rating:

5.0

Everything went well, very happy with your service.

Rating:

3.0

A customer's first stop should not be to fill the tank. Renting a vehicle with slightly over a quarter tank of fuel makes no sense.

Rating:

5.0

Excellent staff at this location. Well lit and easy to find.

Rating:

3.0

There was no lock provided on the truck. Didn’t realize until we were half an hour away and loading it and someone went into the truck in the middle of the night

Rating:

4.0

My equipment apparently had leaks. I only got to know because part of my load got quite wet as it was a rainy day during my movement, Best if equipment leaks were checked and confirmed by Uhaul personnel before handing it over to customers.

Rating:

5.0

Excellent equipment. Well maintained. The choice was large enough that I could rent exactly what I needed for my job. Thanks U-Haul.

Rating:

5.0

Nothing keep up the great work

Rating:

5.0

the young lady on the desk was very pleasant and easy to deal with. Great customer service

Rating:

5.0

One of the team members Wes called to see if we left some items in the truck after drop off. Turned out to not be ours but very happy to hear they do a final sweep even after we do.

Rating:

5.0

Door lock broken on driver side

Rating:

4.0

The computer program system was slow.

Rating:

5.0

Nothing They where wonderful

Rating:

5.0

Great staff and great service! Will definitely rent from this location again?

Rating:

5.0

Justin and rachel were excellent staff

Rating:

2.0

The kid who works there is a complete tool. Doesn’t know anything he’s talking about. Inaccurate info.

Rating:

5.0

Girl at the counter was very helpful

Rating:

1.0

Not transparent

Rating:

5.0

Nothing at all. Thanks!

Rating:

5.0

I like everything with U-Haul thank you 🙏

Rating:

5.0

I was disappointed that I had to pick up the truck at a different location than I requested. Sure, it was just 10-15 minutes away, but I was on a tight schedule, and this put me behind on the day.

Rating:

1.0

Overpriced

Rating:

5.0

Staff is always helpful and polite great place to rent from

Rating:

2.0

Security gate was stuck open for months last winter and then removed entirely. Price increased several times during my rental period. Snow was frozen and not shoveled in front of the door to my inside unit and I could not open the door. A second lock was placed on my unit, without informing me, “for more security, as break ins were becoming more frequent”. When I found the second lock, it was after office hours and I could not access my unit. Drywall in unit had holes and found large amounts of rodent droppings when moving out.

Rating:

3.0

Not charge for gas. We filled gas up to where it was when returning truck. Charged twice for gas

Rating:

5.0

Nothing everything was great thank you 👍

Rating:

4.0

Excellent experience.

Rating:

5.0

This is our second time using the Centennial Parkway U-Haul facility and both times were fast, friendly and hassle free. They are doing a great job and are excellent representatives of the company.

Rating:

5.0

Justin was wonderful. His patience and commitment to ensure I was a satisfied customer was noteworthy. I appreciate his service delivery.

Rating:

5.0

I can’t think of anything you could have done better!

Rating:

4.0

my unit did not have a light bulb installed. When I asked about it, I was told there would be a fee to replace it. I choose not the pay the fee and it was too high up for me to install a bulb. That was my only criticism.

Rating:

5.0

nothing much

Rating:

5.0

Very good

Rating:

5.0

Michelle Paquette is the most incredible U-Haul manager in the world. Thank you. Love, Janet

Rating:

5.0

Always get good service here.

Rating:

1.0

I rented a van for 1 day, and brought it back after hours. They tried to charge me for 2 days of van rental for an unknown reason....luckily the Uhaul general customer service line was able to immediatley identify this as a mistake on Stoney Creek Uhaul's end. 1/5 for the location, 5/5 for Uhaul Customer Service

Rating:

5.0

Amazing crew … a HUGE thanks to the ladies that assisted us during these very exciting times while our family transitioned to our new home. Thank you for all your advice

Rating:

1.0

Given wrong information up front regarding charges despite asking specific questions at pickup. Would not have rented had I been given honest answers regarding charges.

Rating:

3.0

The sale person was texting while dealing with me!

Rating:

5.0

The ladies at this location were very nice.

Rating:

5.0

Nice new van was a pleasure to drive. Ford 👍

Rating:

5.0

Very fast service and very good service very polite customer service

Rating:

5.0

Once again top notch service from Ryan, he's quick, knowledgeable and easy to deal with. Thanks Ryan.

Rating:

5.0

This was the best U-Haul experience I’ve ever had, hands down - and I’ve had quite a few! I was nervous to drive a vehicle so large, but the cargo van I rented turned out to be easier to drive than my own vehicle. It seemed brand new, in beautiful shape, with helpful features such as a backup camera and Bluetooth connection for my GPS via my phone. Location was easy to find and access. Staff were professional, friendly, and helpful.

Rating:

4.0

Origonal pick up location was big bee on bart absolutely horrendous location sold drug accessories equipment wasn't available at that location even tho the rental location was changed to this store less than 18 hours previous. Attendant stated was working illegally for less than minimum wage and didn't work for.uhaul

Rating:

5.0

Not much more I can add so far everything has been great.

Rating:

4.0

The staff was helpful and corrected any problems or anything that I needed with regard to the storage or truck or trailer rental quickly. I had the storage for over five years. I will contact this site again when I need to rent again

Rating:

4.0

Very convenient, and saves me time and space in my moving in and out! Always a loyal customer here🥰

Rating:

5.0

Super lovely manager who helped

Rating:

5.0

Great newer cargo vans….just found time consuming when picking up To pic/video. Every little possible defect . Returning was easier, place was packed with people returning/picking up equipment and when I arrived the staff had been notified by another U-Haul dealer I had booked storage with informing themI was running behind but would be there shortly and just asked for my truck key and said I was good to go. Thx

Rating:

5.0

Entrance side to facility is not secure as it opens 24 hours. Their must be barrier which can be accessible with password.

Rating:

5.0

Great service and great management, out of all locations this one is best!

Rating:

5.0

Always friendly, knowledgeable and helpful at the Stoney creek mountain location. Definitely takes some stress off during a move. Thank you

Rating:

5.0

Very friendly and helpful stuff I would definitely recommend to a friend .Thank you :)

Rating:

4.0

I always use Uhaul in all my moving and big stuff to dump.

Rating:

5.0

I always like dealing with the girl who helped me out. She is very personable and helpful.

Rating:

5.0

I just want to say that Michelle and her family helped me out a lot with srorage and vehicle rentals.

Rating:

5.0

We love Michelle and her staff ☺️ Best service is their top priority. That is why we are happy with our experience with them.

Rating:

5.0

Justin was super friendly and helpful!

Rating:

5.0

Very helpful and friendly staff.

Rating:

5.0

I can't say enough about Michelle and her brother, their service and customer care were over and above what they had to do for me. 💯% satisfaction.

Rating:

4.0

Wouldn’t hurt to have yard people go around daily to the storage units and sweep up the broken glass

Rating:

5.0

Very clean and helpful stuff very pleased.!

Rating:

4.0

Staff is excellent, tried to assist my needs. Very accommodating. I require a 10X10 at ground level but none are available (at multiple locations). Willing to take 2 5X10s. Booked 1 5X1, Hoping something becomes available soon.

Rating:

1.0

For the sizes of the storage units, the monthly charge was to much and the increased rent was over the top... Doesn't make sense to rent a unit at the prices after increases... The competition has better pricing and price guaranty...

Rating:

5.0

Very knowledgeable friendly and accommodating staff. Extremely helpful

Rating:

5.0

I was storing my boat. I was happy with everything

Rating:

5.0

Great place to deal with

Rating:

5.0

Everything from renting the storage unit, to accessing it at our convenience to moving our items out was very easy which is appreciated during a hectic, stressful time. We are now renting the moving truck through you!

Rating:

5.0

Great support from the staff. Very knowledgeable and fill in your request professionally. Two thumbs up 👍

Rating:

3.0

The RV parking spot did not have cameras and the security gate was often left open. The new construction removed a fence and created an unsecured access to the rear vehicle parking area - it was occasionally blocked by a U-Haul truck.

Rating:

5.0

Always a pleasure to deal with the Stoney Creek facility. Staff are pleasant, helpful and knowledgeable. Thank you.

Rating:

5.0

The staff was very helpful and knowledgeable about the facility. Either on the phone or in person, a great experience. I'm sure my group would call you first if we need temporary storage again. Thank you.

Rating:

5.0

The Staff and General Manager Michelle were both great to work with. Such a great experience. Thank you. Will definitely recommend this location to all our friends and family.

Rating:

4.0

Prices are still a bit high.

Rating:

5.0

Everyone was great, including the manager Michelle.

Rating:

1.0

no one answered whenever I called with a question. when I did finally talk to someone, they were unhelpful

Rating:

5.0

The staff are the best part about this facility. Grateful for all of your help!

Rating:

2.0

Renting the unit was easy but I was never advised to load and lock it upon rental. Unit 204 was in horrible condition upon arrival but we had a short timeline in our move so I couldn’t make adjustments with it being the only unit left. I got a call for this a week later. I preordered large orders of boxes online twice first time order wasn’t picked upon arrival. Second time I added a note to my order indicating I didn’t have time to wait for it to be picked. When we arrived the order wasn’t ready when I mentioned the note to the attendant I was told they didn’t get any notification. Then he picked the order which we had to review it three times as all items that were multiples he only picked singles for and then had to return again for missing items. Getting a call from them that I provided the wrong sizing for the item I ordered and had to return to pay for them? I prepaid online and requested the same size I was provided by the attendant but had to talk over him when he called because he wasn’t listening to my explanation. Second months rent wasn’t withdrawn from credit card on file so I received two calls from the manager along with two letters mailed to my home after sorting out the issue. The unit was in a horrible state dry walled, with huge cracks allow moisture to pool on the floor of the unit. Drywall tape on corners needed repairs corner of unit needed to be swept out as there was all sorts of debris. Boxes covered in jip rock from where birds got in and chipped it away. I even had a bird in the unit one day I went to load in boxes. Staff seemed young and inexperienced and not very eager to correct problems or have attitude when issues were brought to their attention. In the winter months snow and ice were left to pool at the edge of the unit which had broken concrete that allowed the ice to pool and de thaw along the doorway so I couldn’t place boxes two feet from the edge or they would get wet. When removing the boxes for our move they all had debris on the bottoms from the floor or pieces of the ceiling, it was an outdoor unit so I expected some moisture but a few boxes were soggy and had a musty odour likely because the cracks allowed a lot of moisture to get into the unit. I wouldn’t do business with this location or suggest their services to anyone I know.

Rating:

5.0

I was skeptical but I felt I have gotten good value for my rent payment and it was convenient because of the helpful, efficient and friendly young staff. Good service is rare with the young people of today. Not at UHaul Upper Centennial though.

Rating:

1.0

Garbage business. They "updated" the door to my unit 5 months after being there and then all my stuff was destroyed. Liam an employee at the location also decided to go and run his big mouth about my personal information and nothing was done. DO NOT USE THIS PLACE. BIGGEST JOKE EVER. DOESNT TAKE CUSTOMER SERVICE SERIOUSLY AT ALL.

Rating:

5.0

Awesome, super friendly staff, thanks!

Rating:

5.0

Michelle and her entire staff were excellent! Michelle was always able to answer questions and always in hand if needed! Thank you to everyone who made these last eight months easier than I expected. Constance Scanlan

Rating:

5.0

Nolin was great and very helpful.

Rating:

5.0

Very accessible and very friendly and helpful staff

Rating:

1.0

I will never deal with uhaul and the people, I have never been treated so poorly unprofessional, they should all be fired starting with the regional manger Casey , Lucy, the store manager Michelle ,assistant manager Nolan and there incompetent employees

Rating:

1.0

Part stolen and vehicle damaged, uhaul claims they are not responsible and has to go through my own insurance. Not secure or crooks working at facility. You expect the storage to be secure but it's not, what about camera, fence, etc to see who did damage and own up to issues, the worst customer service, will let people know to beware of uhaul and never use them as they take no responsibility for their horrible facility and incompetent people.

Rating:

5.0

The manager as well as the staff at your upper centennial locations was and always is the best of the best! Please pass on the best of my regards!!

Rating:

5.0

The staff were so helpful and friendly. There was a hornet's nest at the top of my storage unit and I asked to have it removed. I assumed a pest service would take care of it one evening. Without hesitation the young man at the desk out with a stick in the daylight to knock it down. He didn't want me to have to wait to get into my unit safely. Now that's great customer service. We only closed our storage account to move north. Of course we rented a truck then a second from Uhaul to move all of our belongings. Uhaul is the first place we call for moving and storage needs.

Rating:

4.0

As a client for approx. 5 years, I noticed an annual rental price increase exceeding the cost of living and not related to customer related up-dates of the facility -

Rating:

5.0

All very good thank you

Rating:

5.0

Staff have always taken care of my needs. Michelle and her staff provide excellent service.

Rating:

5.0

Security is very good which to me means a lot and the units are clean.

Rating:

5.0

Well done

Rating:

5.0

awesome staff we kept facility would defiantly use U-Haul again

Rating:

5.0

Andrew is very professional and polite. He gave me all the information I need and helped answer all my questions. I highly recommend renting from u-haul.

Rating:

5.0

special thank you to Michelle for your help with billing on the unit

Rating:

5.0

Great staff!!

Rating:

5.0

Was very pleased with the service they even called when my son forgot to put lo k on properly when he left

Rating:

2.0

Price quoted was $30.00 different; still dealing with that issue. Arrived at storage after office hours, after loading to find the unit had someone else’s lock on it. Had to leave the rented uhaul van outside unit with ALL OF OUR BELONGINGS, until I can return tomorrow— without my unloading help. No after hours contact #z. I have found the whole experience exhausting.

Rating:

5.0

Awesome people

Rating:

5.0

Great service, would have preferred 24/7 access. Great customer service by front desk staff. The first night I got there to check in and the system was done, I was unable to get the storage unit that night. The following day I worked until 6pm and got there just before close. The staff were very accommodating and did what they could over the phone to shorten the length of time I would need to spend in the office knowing I would be there just before closing.

Rating:

5.0

Friendly staff Very helpful Never had any issues

Rating:

5.0

Employee was very helpful

Rating:

5.0

Very easy to work with the staff here, all very pleasant and knowledgeable

Rating:

5.0

A+++++

Rating:

5.0

Michelle was very helpful every time we went in to the store and had some great suggestions along the way. Thanks.

Rating:

4.0

Too much trouble with billing. Michelle tries her best but something is a problem in your system. Why do you not have interact payment available???

Rating:

5.0

The entrance driveway @ Highland Rd needs the pot holes filled. This can cause vehicle tires to bulge & get damaged- can be dangerous ! The back RV lot also needs the low spots filled. There are many large puddles when it rains. Understanding that the premises is up for renovations but the pot holes & low spots are a simple fix to convenience customers. Otherwise everything is excellent ! Thx Upper Centennial Staff !

Rating:

5.0

Everyone that works there is amazingly friendly. Awesome place.

Rating:

5.0

Staff kept me smiling on every visit

Rating:

3.0

When I first moved my stuff into the storage locker, I went to the office and said it’s very dark in there & I can’t see anything and that the light bulb is burnt out. They told me I needed to bring my own lightbulb from home as they don’t supply them. As I was just staring at the young guy in stunned silence, he added, “My manager says, we supply the electricity, but not the lightbulbs”. So, my next trip to bring stuff in, I actually brought a ladder and a lightbulb to change it myself so I could see. Seriously, U-Haul, have a few behind the counter to change them out when they blow....people moving or storing stuff have enough on their plate!! I was almost tempted to unscrew it and take it with me, but I couldn’t get to that to the next person! 😊

Rating:

5.0

The young man I dealt with was very thorough and courteous. Good experience.

Rating:

5.0

When calling the main central U-Haul # they don"t transfer you to the particular location. And fail to contact the location you need with prompt info. There is a disconnect somewhere that needs to be much improved.

Rating:

5.0

Friendly and competent staff!

Rating:

5.0

Everything was fine. No hassles.

Rating:

5.0

Thank you for all your assistance. I will be back in the spring to rent the space again.

Rating:

3.0

The staff didn’t check the storage with me when I give them back the key they did not give me any kind of paper that says everything is okay

Rating:

5.0

Very Friendly and helpful staff

Rating:

1.0

A 2 hour job turned into 4 hours because reserved truck and equipment were not made available. My car almost locked in overnight when uhaul store closed early, and billed for a dolly I didn't get.

Rating:

5.0

The facilities are very well maintained and the customer service is excellent.

Rating:

5.0

Staff were very pleasant and accommodating.

Rating:

5.0

The team were amazing, helpful and knowledgeable. Very pleasant to speak with and conduct business. Thank you team from 130 Upper Centennial, it was a pleasure dealing with you.

Rating:

5.0

Great experience with the staff and service at this location!

Rating:

5.0

Great service and very friendly staff

Rating:

4.0

Staff great

Rating:

5.0

Very satisfied overall☺

Rating:

5.0

Staff was very helpful and eager to assist when called upon.

Rating:

4.0

It was ok.

Rating:

5.0

Great location, great staff and the manager Michelle was very very understanding and superb. She is a gem and very passionate about her job and the customers in her store. Kevin

Rating:

1.0

I'm not happy with the over due account crap still being sent to me. My accounts have never been past due

Rating:

5.0

My experience at this location in Stoney Creek was very enjoyable and professional. Everything worked out well with my services: U Haul Truck and Storage. Michelle P. The Best !!! KB

Rating:

1.0

You just sent me a transaction report saying I moved out of my unit on the 10th. I moved out on the 1st and notified the person who I returned my truck with. Terrible experience!!

Rating:

3.0

I don't know what happened I got the storage but I couldn't get my things in cause there was a key lock on the one that I got. I first was told that the computer said we didn't have 24 hours access

Rating:

4.0

It was a stress free move

Rating:

2.0

Yes

Rating:

5.0

My only concern was the increase to my rental fee over 2 years. I started at a rate of $80ish /mnth & ended with $99/mnth. That is a stiff increase over a 2 y period. Staff very professional & helpful

Rating:

4.0

Could be open to access unit until 9pm every night.. otherwise no issues

Rating:

5.0

Everything was all good tanks

Rating:

4.0

I had no issues at all with this storage facility, The people at the service counter were very helpful.

Rating:

5.0

Very helpful

Rating:

5.0

Experience met all expectations

Rating:

4.0

Only small issue was the door would pop off the track. But we weren't in and out often enough for it to matter. Clean, well lit even the lockers were lit.

Rating:

4.0

Everything was fine.

Rating:

5.0

Vittorio saved my skin when I needed help!

Rating:

3.0

The only thing was the price a month was a little high

Rating:

5.0

Only one issue. When they did the roof l. I had 3 flat tire, due to roof screws. They said could have picked it up anywhere. I doubt. The day after visiting the storage. My tire was low 3x. That was o

Rating:

2.0

Our unit had water damage. Very poor storage facility! Filed a claim with uhaul Canada. Drywall falling off, tape falling off, water Mark's on the drywall. Holes in the unit

Rating:

5.0

Extremely helpful staff went above and beyond helping me out . Would highly recommend them and there facility

Rating:

4.0

nice operation with all my questions answered

Rating:

4.0

Nice, clean and secured. I even noticed some upgrades happening to lockers and the grounds! Just wish access hours were 24/7 as my husband works shift work and it is hard to work around storage hours.

Rating:

1.0

To bad i cant attach pictures or videos with the RAT'S i had in my unit that i rented for 1 month there .. I had damages for over $2000 and all U-haul said "was you didnt buy insurance so we dont cvr"