Customer Reviews for U-Haul Moving & Storage of Stoney Creek

2165 reviews

130 Upper Centennial Pkwy   Stoney Creek, ON L8J2T7

(905) 560-6000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 560-6000

130 Upper Centennial Pkwy
Stoney Creek, ON L8J2T7

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

They were very polite an happy people Tyvm

JAMESROBERT L. 
Rating:
5.0

Very nice young men working at this location, very helpful and very professional. Great Location!

TERESAMARIA G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
1.0

Had to wait in line over a hour to rent a trailer. When I returned the trailer I had to wait over 40 min. Uhaul was a Very slow service. Not only that when I returned a trailer the last time i left something in the trailer, I tried calling to pick it up was on hold for 30min. So when I went to the store to pick it up it was gone.

WALLY S. 
Rating:
5.0

Customer did not leave a comment.

Suhan B. 
Rating:
5.0

The u-haul team was great as well as the truck.

MUHAMMADOMAIR F. 
Rating:
5.0

Customer did not leave a comment.

JUN L. 
Rating:
5.0

Customer did not leave a comment.

Milton P. 
Rating:
5.0

Customer did not leave a comment.

SERGE L. 
Rating:
5.0

Best service out of all Hamilton area locations. Always top notch customer service and a large inventory of equipment is available. I rented a 6x12 utility trailer , they tow very nice down the road and are built very solid.

Jeffrey F. 
Rating:
4.0

I suggest to keep the parking lot clean and organised. Also, giving $50 for reservation guarantee is not sufficient to compensate the inconvenience. We got one size smaller which was double the work and two trip to complete the moving.

Amit P. 
Rating:
3.0

Start all trucks completely full of gas. Makes filling up easier. I overfilled and I haven't been discounted on mileage or anything. I constantly checked as I was filling up to avoid overfilling, but the gauge stayed below half before I decided to just finish at $55; for 40 kms. When I restarted the truck, it ended up going up to 3/4 of a tank instead of the 1/2 I needed to have in there. State clearer on the website that the trucks that are priced per km are return rentals only. There was no drop box when I returned the truck. Walked around the entire building and was concerned I was going to be charged an extra use of day because I couldn't return the key to the proper spot; had to leave the key in the sun visor of the truck.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

BRODY R. 
Rating:
5.0

Polite friendly staff

Graham W. 
Rating:
4.0

Customer did not leave a comment.

LISA J. 
Rating:
4.0

I expected a quick review of the truck since I had never driven one. However, I made out okay anyway. It would be easier if the truck was full and you had to return it full. Then there's no calculating to do. The way it's set up, I expect that customers return the truck with more gas than they started with which is a bigger deal now with the price of a litre

ARLENE C. 
Rating:
5.0

All the employees I delt with were professioal and courtious.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

ZDZISLAWJOHN K. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

FLORIN M. 
Rating:
5.0

Customer did not leave a comment.

ARTURG K. 
Rating:
5.0

Keeping up great work

Nancy C. 
Rating:
5.0

Really good explanation from the stuff very helpful :)

HOLGER L. 
Rating:
5.0

Very helpful and knowledgeable. We were extremely pleased.

Francesco A. 
Rating:
5.0

What can I say. Excellent and I do mean excellent service. Michelle and John Fisher were absolutely amazing.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

CHARLESADEFOLAJU A. 
Rating:
5.0

Customer did not leave a comment.

Ryan J. 
Rating:
3.0

I was on the phone waiting to make a reservation which took over an hour…. When I needed to contact the location to edit my arrival time, I was again holding for over an hour. I decided to then call another location in Hamilton to have them edit the time foe me. Next time I will use an alternate location as it was extremely frustrating and a waste of my time to wait so long. This was NOT an isolated incident. This occurs often which shows that management needs to add staff to the schedule for those peak periods or they will loose customers.

KIMMICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

marianne b.  |  Overall Experience 
Rating:
3.0

Booking the rental was easy and all questions regarding availability were solved with a phone call. Getting the items I rented signed out to me took almost an entire hour. The two young attendants working at my pickup location did not appear to be very well trained. The one I was dealing with directly at first struggled a lot with the computer he was using to verify my pickup and rental information. He ended up doing the check-in process multiple times before he got it right. The other attendant was more interested in wrapping up end-of-day closing duties than offering any help to his struggling co-worker. When I did finally get the vehicle keys and needed to get from the parking area to the trailer I had also rented, the attendant who was more interesting ending his shift assumed multiple times that I was finished with the vehicle and dropping it off. He tried several times to tell me to park it and hand in the keys. Only after I physically parked in his way did he stop long enough for me to tell him that I needed to get the trailer hooked up to the truck so I could leave with the truck and trailer I had only moments before been handed they keys to. The vehicle and trailer performed as they should and allowed me to do the tasks for which I had rented them. The after-hours check in was also very easy. The web page was very clear in what pics to take as well as what to do with the truck and trailer.

Blair S. 
Rating:
1.0

Truck not ready at original location, had to go extra km to this location, was told by area supervisor would get $50. Didn't happen. Called him, he said he would handle it. Didn't happen. Dropped truck after hours, couldn't get location to sync with my phone. Called 800 number, on hold for almost an hour, then confirmed with CSR that I left truck at correct location, shouldn't be charge extra. I was. Would like a follow up call from a manager please.

PAULA K. 
Rating:
5.0

Just stay friendly and approachable.

Allan Joseph N. 
Rating:
5.0

Customer did not leave a comment.

TINA-LOUISE S. 
Rating:
5.0

Nothing the 2 gentleman where very helpful and and very pleasant to deal with!

Diane D. 
Rating:
5.0

Customer did not leave a comment.

Asad A. 
Rating:
1.0

Asked not to be charged the insurance twice. Was assured I wouldn't. Only to be charged. Will be calling to have the charge removed

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

REZA M. 
Rating:
4.0

Treated fairly. Staff was gentle and understanding.

RAYMOND M. 
Rating:
4.0

Customer did not leave a comment.

Kirk D. 
Rating:
5.0

Customer did not leave a comment.

Oljan S. 
Rating:
5.0

Always a pleasure dealing with Michele and the crew.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

ZORAN V. 
Rating:
5.0

When calling a specific store people prefer to speak to that store not an answering centre for U-Haul.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Raquel M. 
Rating:
2.0

Customer service can be better, keeping customer on hold for 40mins not acceptable especially when it's an emergency.

Ufuoma I. 
Rating:
5.0

The staff always takes good care of me with my rental needs. This is my "go-to" rental store!

Dave L. 
Rating:
4.0

Customer did not leave a comment.

Istvan M. 
Rating:
4.0

Customer did not leave a comment.

JOESPH C. 
Rating:
5.0

The two guys working on Sunday at about 130-2pm were friendly, and efficient. I was having a problem returning my van using the app, and these guys made the process so much easier. Thank you so much!

JOEYRYAN C. 
Rating:
5.0

Customer did not leave a comment.

Ariel T. 
Rating:
5.0

Staff were friendly and helpful both when I picked up unit and when I returned it

Keith W. 
Rating:
5.0

Both pick up and drop off agents were great. Friendly professional and helpful. Very impressed and happy....next time I need any Uhaul item, this will be the location I go to!

ROBERTN R. 
Rating:
4.0

Customer did not leave a comment.

Amber S. 
Rating:
4.0

Customer did not leave a comment.

peter B. 
Rating:
4.0

Customer did not leave a comment.

Nino S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Davit T. 
Rating:
5.0

Little store forgotten by most, benefits people that know about it. Great staff too

Edward B. 
Rating:
5.0

Really pleased with the service, good team there, explained all I needed, attached the trailer quickly and I was on my way. The website led me to believe that six hours would be enough, so I asked for 10. Well, I needed it overnight, but the team gently explained that my trailer was needed by the next renter. Website also said the location opened at 0800 I think, yet they had been there since 0700, which would also have helped. I could have avoided the traffic and been quicker. No hard feelings website, but the move is not complete. The team here were great though.

Bozkurt E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

JOHNGORDON W. 
Rating:
4.0

This is the second time in 3 weeks that I rented a pick up truck the 1st one the interior of the cab was not very clean and the one I just rented the interior was absolute discusting and smelled very bad this will make we reconsider renting from U Hual again

ENZOM M. 
Rating:
5.0

Easy check in/out... clean truck... friendly staff

DANE S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
2.0

Very disappointed. Called approximately 1.5 hours prior to going to pick-up the rental and was told my rental was ready. When I arrived I was informed that my rental had not been returned and I needed to wait for the unit to be returned. After waiting an hour I was finally able to get a rental of another unit. My unit had NOT been returned, but another unit was available. When completing the rental details, the customer service person indicated that the return was going to be the same day in approximately 2 hours. My reservation was for 48 hour rental. The lack of organization, detail and coordination was very disappointing.

CHRISTOPHERM T. 
Rating:
5.0

Security is very good which to me means a lot and the units are clean.

Yung Chun H.  |  Overall Experience 
Rating:
3.0

Other than the girl that completely ignored me in the morning and the trailer that smelled like a mechanic shop, and the long lineup to return...the trailer towed great and the gentleman that received the trailer in the yard for me was excellent. Thank God you can return online now, as that's what I had to do.

JOHNCORNELIUS R. 
Rating:
4.0

Make sure when a customer books equipment that the equipment is indeed available where it is booked. Or offer a discount on the mileage if you need to go to another location which creates extra mileage on the equipment .

EDWARD L. 
Rating:
5.0

it was great service

Gina C. 
Rating:
5.0

Customer did not leave a comment.

CUONG P. 
Rating:
5.0

I reserved online and made the mistake of booking at 7:30 pm vs 7:30 am. Despite my mistake, they were able to accommodate me with another, bigger trailer. Thank you.

Paul P. 
Rating:
5.0

The crew there was amazing and friendly.

DANIELJOHN H. 
Rating:
5.0

Well done

Ken M.  |  Overall Experience 
Rating:
5.0

I was informed the day before moving that u haul had double booked the 26ft truck I required & was not too pleased but I was offered a $50 credit with a 20ft instead, although upon arrival the lovely Michelle assisted me & let me know I had a 26ft waiting for me which was a big deal, she was so helpful, personable, friendly & really went out of her way to help me upon returning the truck as well so I really appreciated that. She really made my day.. Thanks Michelle you rock!

dillion D. 
Rating:
4.0

Trailer was very shaky, not sure is that's normal. Customer service was excellent, top notch.

David G. 
Rating:
5.0

Location sharing didn't work on my phone so i couldn't check it in. Then my phone died but i called a cab first. Went home then drove back to check in the vehicle, with my phone charging and time to get location sharing fixed. Could there be another way to validate return location?

Blair V. 
Rating:
5.0

Customer did not leave a comment.

YASAR M. 
Rating:
5.0

Customer did not leave a comment.

VANESSA M. 
Rating:
3.0

The check in process or personal was extremely slow. The return service however was very quick and enjoyable, wish my check-in was as quick and easy and I would have given raving reviews

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Lynda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NADIANICOLE P. 
Rating:
1.0

2 months anticipation I've reserved a 26” truck ended up with a 20” and then I had to rent another 15” truck because my things didn't fit in a 20”. They said that no matter if rent with enough time depends of daily demands, so paid 2 trucks just because they didn't honoured my reservation . Sad !!! Be aware and don't trust on your confirmation email !! Never true.

Harold B. 
Rating:
5.0

Customer did not leave a comment.

Wesmine J. 
Rating:
2.0

They initially charge me in advance for 100 kms but actual kms were only 65. Still they charged me mire. No email was send to me with final envouce Very soon i will file a formal complaint. I want my extea charged money fefunded

Sohail S. 
Rating:
3.0

Ensuring that the equipment customers ordered is available is imperative, particularly for long one way journeys. I booked this quite far in advance so there is no excuse for not having the equipment I requested.

Cole B. 
Rating:
1.0

Gas gauge was marked wrong at the time of pick up After my driver dropped off the truck with similar fuel level we were charged $63 . I will be contacting Incorporate management in the morning .

Saqib H. 
Rating:
5.0

The staff were very friendly. And accommodating. I would definitely use again.

ZELJKO R. 
Rating:
3.0

Clean trailer and cheaper prices

DUANEP P. 
Rating:
3.0

Your trucks are very poorly maintained the passenger side airbag according to the indicators had ben disabled. I believe this is ileagal and had anything happened you would have been sued .

THOMASE P. 
Rating:
2.0

Not very customer friendly and helpful.

SYEDEHTESHAM A. 
Rating:
5.0

Nice!

Jean M. 
Rating:
3.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Not a thing maybe hire another employee like Glen. He was fantastic even when he was swamped with customers

Charles F. 
Rating:
5.0

Customer did not leave a comment.

JAYESHSHANTILAL P. 
Rating:
4.0

Don't tell me to go find the truck, show me. It wasn't busy and would have taken ten seconds instead of appearing aloof and uncaring.

ROBERT B. 
Rating:
5.0

Great customer service from all employees I was in contact with.

DEANA P. 
Rating:
5.0

Customer did not leave a comment.

Brian N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anousone S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Garrett D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Satveer B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal D. 
Rating:
5.0

Customer did not leave a comment.

Rawle B. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

awesome staff we kept facility would defiantly use U-Haul again

GRANT W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anthony M. 
Rating:
5.0

Customer did not leave a comment.

Cat J.  |  Overall Experience 
Rating:
5.0

Trailer was full of dirt, however associate washed before I left. Threw my timing off by 45 minutes, but he was very apologetic and courteous!

Stephan T. 
Rating:
5.0

Customer did not leave a comment.

BRENTJAMES H. 
Rating:
5.0

Andrew is very professional and polite. He gave me all the information I need and helped answer all my questions. I highly recommend renting from u-haul.

Kimberly T.  |  First Impressions 
Rating:
5.0

special thank you to Michelle for your help with billing on the unit

donna c.  |  Overall Experience 
Rating:
5.0

Great staff!!

Brian N.  |  First Impressions 
Rating:
5.0

Was very pleased with the service they even called when my son forgot to put lo k on properly when he left

Helen M.  |  Overall Experience 
Rating:
2.0

Price quoted was $30.00 different; still dealing with that issue. Arrived at storage after office hours, after loading to find the unit had someone else’s lock on it. Had to leave the rented uhaul van outside unit with ALL OF OUR BELONGINGS, until I can return tomorrow— without my unloading help. No after hours contact #z. I have found the whole experience exhausting.

Leigh-Anne L.  |  First Impressions 
Rating:
5.0

Awesome people

Kori W.  |  First Impressions 
Rating:
5.0

Great service, would have preferred 24/7 access. Great customer service by front desk staff. The first night I got there to check in and the system was done, I was unable to get the storage unit that night. The following day I worked until 6pm and got there just before close. The staff were very accommodating and did what they could over the phone to shorten the length of time I would need to spend in the office knowing I would be there just before closing.

Cynthia L.  |  Overall Experience 
Rating:
5.0

Friendly staff Very helpful Never had any issues

Leah L.  |  Overall Experience 
Rating:
5.0

Employee was very helpful

LEELA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stuart M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ken M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taryn O.  |  Online Move In 
Rating:
5.0

Very easy to work with the staff here, all very pleasant and knowledgeable

Stack E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlene G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sean f.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paul T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caterina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Salah R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cat J.  |  First Impressions 
Rating:
5.0

A+++++

david k.  |  Overall Experience 
Rating:
5.0

Michelle was very helpful every time we went in to the store and had some great suggestions along the way. Thanks.

Marcus B.  |  Overall Experience 
Rating:
4.0

Too much trouble with billing. Michelle tries her best but something is a problem in your system. Why do you not have interact payment available???

Debra D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WALTER C.  |  Overall Experience 
Rating:
5.0

The entrance driveway @ Highland Rd needs the pot holes filled. This can cause vehicle tires to bulge & get damaged- can be dangerous ! The back RV lot also needs the low spots filled. There are many large puddles when it rains. Understanding that the premises is up for renovations but the pot holes & low spots are a simple fix to convenience customers. Otherwise everything is excellent ! Thx Upper Centennial Staff !

George J.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Masimba P.  |  Overall Experience 
Rating:
5.0

Everyone that works there is amazingly friendly. Awesome place.

Samantha-Leigh S.  |  Online Move In 
Rating:
5.0

Staff kept me smiling on every visit

dennise m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PHIL W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lynda J.  |  Overall Experience 
Rating:
3.0

When I first moved my stuff into the storage locker, I went to the office and said it’s very dark in there & I can’t see anything and that the light bulb is burnt out. They told me I needed to bring my own lightbulb from home as they don’t supply them. As I was just staring at the young guy in stunned silence, he added, “My manager says, we supply the electricity, but not the lightbulbs”. So, my next trip to bring stuff in, I actually brought a ladder and a lightbulb to change it myself so I could see. Seriously, U-Haul, have a few behind the counter to change them out when they blow....people moving or storing stuff have enough on their plate!! I was almost tempted to unscrew it and take it with me, but I couldn’t get to that to the next person! 😊

carole e.  |  Overall Experience 
Rating:
5.0

The young man I dealt with was very thorough and courteous. Good experience.

Judith B.  |  First Impressions 
Rating:
5.0

When calling the main central U-Haul # they don"t transfer you to the particular location. And fail to contact the location you need with prompt info. There is a disconnect somewhere that needs to be much improved.

George J.  |  First Impressions 
Rating:
5.0

Friendly and competent staff!

Maraisa O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kevin T.  |  Overall Experience 
Rating:
5.0

Everything was fine. No hassles.

Ryan D.  |  Overall Experience 
Rating:
5.0

Thank you for all your assistance. I will be back in the spring to rent the space again.

paul p.  |  Overall Experience 
Rating:
3.0

The staff didn’t check the storage with me when I give them back the key they did not give me any kind of paper that says everything is okay

Hamed J.  |  Overall Experience 
Rating:
5.0

Very Friendly and helpful staff

Debbie O.  |  Overall Experience 
Rating:
1.0

A 2 hour job turned into 4 hours because reserved truck and equipment were not made available. My car almost locked in overnight when uhaul store closed early, and billed for a dolly I didn't get.

Scott P.  |  Overall Experience 
Rating:
5.0

The facilities are very well maintained and the customer service is excellent.

KATHY Z.  |  Overall Experience 
Rating:
5.0

Staff were very pleasant and accommodating.

Christine L.  |  Overall Experience 
Rating:
3.0

I don't know what happened I got the storage but I couldn't get my things in cause there was a key lock on the one that I got. I first was told that the computer said we didn't have 24 hours access

Caterina G.  |  First Impressions 
No reviews have been submitted for this location.

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