Customer Reviews for U-Haul Moving & Storage of Stoughton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Stoughton

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albert I. on

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Charles S. on

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Not much. They were all very helpful in all aspects of the transaction. They only thing they didn't do was offer to help me move.

david S. on

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Edward S. on

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make sure there is windshield wiper fluid app to return vehicle didn't work so we had to wait at least 1/2 hour and called customer assistance 3 times to complete return process.

Anthony I. on

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Gelson A. on

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I called in for a truck and auto transport and made reservations, to make sure it’s there so I don’t drive in vain, but when I get there they told me they only have the truck available, then I drove back to Abington and the manager called me back to go back because it’s available, lots of stress for renting a truck and auto transport,.

Joshua C. on

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Robert B. on

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Donna K. on

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Very very slow there and not very friendly. They definately need more help there

Thomas E. on

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Desk member lied about the use time. Just told us what we wanted to hear and had a text sent with something different. Not likely to use the service again.

Richard K. on

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Nina D. on

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RONALD J. on

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I had a very enjoyable experience with the U-Haul storage facility in Stoughton, MA.

Neysa P. on

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Brian H. on

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Kathleen M. on

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Nancy O. on

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Mabel S. on

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Colette F. on

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I reserved a truck in July for 24hrs, during Labor Day weekend. I reserved online with a cc and called location to confirm with a human. On August 20th I was called and informed I could only have truck for 6 hrs. I explained that I would be flying in from Los Angeles on that day needed truck overnight moving out on last day and in on 1st. They would not accommodate. I even offered to pay more etc. This being college student moving day there was no truck to be had in the state. This is unacceptable for a national brand chain. I dropped the truck off on time at 7:45pm and doubt very much that truck was rented out again before the next morning. This last minute change by Uhaul resulted numerous unplanned and unnecessary additional expense to me including Uber $100 in Uber fares, $100 for storage, $100 to rent a different truck (found a pickup truck ...multiple trips between storage place and apartment) I plan to write a Yelp review detailing my experience and also posting to local university parent and student online boards making sure people know not to trust or use this Stoughton UHaul location. The opposite of customer centric. I plan to disputed the charge as well with my cc company.

Denis B. on

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Nothing to improve. Great customer service. Thank you!

maria E. on

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Seth C. on

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Pick Up - used mobile pick up. When I got home I realized that the dolly and furniture pads I requested were not put in the truck, but we’re authorized on my order. Drop Off - overall terrible. I pulled in at closing knowing I was using mobile drop off. I’ve used it before. And employee ushered me to pull behind another truck being checked in. I stepped outside the truck and waited. The employee finished with the customer in front of me then told me (after I’d been waiting) to use mobile to drop off. After just couple minutes I was halfway through drop off when the same employee came around the truck, telling a different employee “I don’t understand why people can’t use the mobile”. I was doing fine, but felt pretty stupid after this comment. As they helped me, they made comments about it being closing time, and this wasn’t normal for them to need to help me and wouldn’t happen next time. They then mentioned that I hadn’t filled the tank. I said I knew, and understood the cost associated with it. They rolled their eyes and muttered “well it’s going to be expensive”. Again - not my first time, my choice and my decision. I’ve never had a company tell me “no we don’t want you to spend more money here”. They made several more comments about the gas. They did refund the dolly and furniture, but overall I felt like I was being treated like I was stupid. While I don’t plan to move again I’m the near future, I certainly will not be using uhaul services after this experience.

eric W. on

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The wait time wasn’t great, even though I checked in online. The folks working there were great, I think it’s more an issue with the systems not working properly. They needed to be rebooted a couple of times and the card reader wasn’t working properly.

ILLYSE H. on

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It was a busy moving weekend and the whole process of pick up and return went very smoothly. The store itself was clean and the salespeople clearly knew what they were doing. I’d definitely use this location again.

rita M. on

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Adam K. on

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Donna K. on

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Jeffrey B. on

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Jimmy N. on

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trevor G. on

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gabriel E. on

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Quick and easy. Just a little bit difficult to do the mobile return. But it was fine.

Tiago C. on

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ELIEZER R. on

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Jose G. on

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Danielle W. on

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I rented a storage unit. I was unsatisfied after I close out the storage unit I was still being billed for the unit. Emails were being sent, family members were being contacted& the unit was closed.

LAWRENCE H. on

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Very happy with my experience at the Stoughton Facility. Knowledgeable staff who always were helpful when I needed trailers or a storage space.

KRISTIN B. on

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I have been a customer for numerous years. Overall, I was happy with the facility. My only complaint is that U-Haul increased rental rates way too often. It is one reason why I moved out of my unit

steven q. on

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Despite I slight issue with being billed after the unit was vacated, I would use UHaul Stoughton again and recommend them to a friend.

joyce h. on

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Initially I had a good experience. The young man tried to force me to get a larger truck a 15-footer when I only needed a 10-foot he said they didn't have any at all. When I arrivedthey had 6/ 10' tru

BRIAN A. on

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Everything was great.

Trina B. on

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Great!

KEITH B. on

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Thanks. Good stuff there.

kimberly m. on

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Sherri was extremely helpful and patient.

LaKeysha H. on

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ROBERT C. on

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Sherri deserves accolades...super service by her and staff..thanks a heap

William W. on

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Excellent service

phil g. on

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The manager was the most rude, uptight, condescending woman I have EVER dealt with!!!!!! Nothing but attitude from her from the first second I walked in. I would NOT go there again!!!

Madojutola D. on

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Safe, clean and convenient

Nancy F. on

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Both times I was there Andy (03/17) and Sherry (03/23) were very pleasant & knowledgeable. Smooth experience all around.

David H. on

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The UHaul team in Stoughton was very pleasant and efficient.

Khanh M. on

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Staff is very friendly and helpful. Highly recommend U-Haul Moving & Storage of Stoughton!

INNOCENT C. on

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They were very very helpful and patient in helping my family Cherry was soo good

Paris T. on

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Chery is very rude and unprofessional

james r. on

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Sherrie Cabral helped with all my needs A++

SCOTT B. on

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it was a pleasure storing my personal items as well as truck rentals for the moves. This is a professionally ran operation in my eyes. I rented trucks & stoed my items @ this facility. They were great

CONSEATTA D. on

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Love the facility.

Patricia S. on

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Xxxxxxxxxxxxxxxxxxx

Lucas D. on

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cathy b. on

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Everyone was great, friendly and extremely helpful. If I need to do it again I would. Only at this location.

mikaela p. on

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The staff is great - very accommodating and easy to work with, would definitely recommend

Karen B. on

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I would use their services again

dawn d. on

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Great location and customer service

Linda (for Melanie) L. on

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The woman who assisted with answering my questions on the phone and in person was very helpful and professional.

Patricia R. on

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Need more dollies. Seems there are only two in the building and should have at least 4.

Nicole V. on

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RASHIDA J. on

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Nice clean location very close.

George S. on

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Thank you for making out moving process convenient and professional.

geeta b. on

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Hours of access were 24h as stated in the general email from UHaul. Misrepresentation, as not 24 h access to THIS unit which was an issue as I had to trash numerous items as could not re-access unit.

david r. on

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Stoughton staff is great! Nick helped us downsize from 10 X 10 to 5 X 10, and found a nearby space that had just become available. He is smart, courteous, alert, and has a great sense of humor.

ROBERT C. on

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Sherrie Cabral one super lady to deal with...There are no words to thank her for all her help since 2015...Just thanks Sherrie and staff for relieving headaches..