Customer Reviews for U-Haul Moving & Storage of Stoughton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Stoughton

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myrlene M. on

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Trysenia S. on

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Thank you

Michael D. on

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joanne Z. on

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Jean D. on

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Mounir L. on

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Very good service

Maurice W. on

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Alisia T. on

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ANNE K. on

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I removed everything from the unit by 12/20/19, had it inspected and ended my association with UHAUL- I received a threatening e-mail yesterday because I didn't pay for January - IDIOTS!!!

Brian W. on

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Carlos H. on

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Point to the unit more clearly.

Jaime O. on

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Ivor M. on

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Benny R. on

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Richard B. on

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Sydney M. on

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Truck was warm and ready to go. Big deal on an 18 degree day!!

Illyse H. on

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East experience from start to finish. Van was ready and waiting with ice cleared from window. Out the door and in the van quickly. Well organized. Would definitely rent at this location again.

John D. on

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Quick drop off and exit. No problems with checkout. Excellent operation.

Henry G. on

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Robert B. on

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Always a good experience. The staff is courteous and attentive.

Robert B. on

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christopher C. on

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carol s. on

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My experience was great. Met all my expectations. Thanks!

Atley C. on

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Keep doing what you are doing!

EDWARD M. on

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Jan O. on

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Michael C. on

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Richard T. on

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Jared R. on

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tiara R. on

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Lance P. on

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Don’t go to this location. Customers are an inconvenience to the staff here. The office may as well have a sign “open, but please go away.”

onan C. on

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perfectly find

john S. on

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This Uhaul location is one of the best I've used. The truck was clean and ready when I arrived and the staff was particularly helpful and friendly. I can't say this about every Uhaul location I've used over the years. Keep up the good work. Pleasure doing business with you.

CELESTE H. on

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Robert B. on

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Douglas P. on

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Is a pleasure dealing with this location.

Kenneth P. on

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Timothy G. on

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This location was well maintained and had friendly personnel. The 1-800-GO-UHAUL rep who picked up when we called was very unhelpful and unaccommodating. Completely changed my view of UHAUL after having to call dispatch. Called twice, got the same guy both times.

Robert P. on

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The Team Member at this location was alone, in her first week and Amazing! Such a refreshing sight when someone who doesn’t know all the answers but is focused and intent on finding solutions.

kevin C. on

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majida C. on

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The customer service was impeccable...

Kristina D. on

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Vanna W. on

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Edward D. on

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My truck was old and tired, high price to pay .99 cents per mile on a truck with over 115K on it.

Ana G. on

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Don’t change a thing

Timothy A. on

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James S. on

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Great reception from the staff

Janilton S. on

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As a your customer more than 12 years. Always recommend you to all anytime. Thank you very much! Janilton Sousa

Robert B. on

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Joseph G. on

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So disgusted by the entire process with nobody willing to help or return calls. I will be pursuing no matter how long it takes me.

Roland C. on

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Deqiang M. on

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Thomas P. on

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When I dropped off the trailer, the woman was busy and said I had to wait behind the other 7 customers. She had previously said all I had to do was drop it off. She threatened me that I would not be able to rent from Uhaul again unless I waited. I left. She was very rude. She seem like an unhappy person and is not very pleasant every time I go there. Please advise 508-944-0009 Thanks. Tom tmpeebles@burstpouch.com

Neil L. on

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William F. on

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Ifeuwa U. on

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Robert H. on

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Surprisingly easy. Pickup with U-Haul can be a real shitshow, but this location was a pleasant surprise.

Kenneth P. on

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Richard R. on

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Before this rental I've always dreaded renting from Uhaul because the process of picking up equipment takes forever and the staff has been sullen and slow moving. I typically have rented from the Norwood MA office. Yesterday's experience in Stoughton MA was completely different. The staff was attentive, pleasant, prompt, quickly processed my paperwork and got me on my way. When I returned to the office the staff immediately came out, disconnected me and processed my receipt on the spot. It was a very pleasant surprise. Good work!

FRANK F. on

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Very clean and new truck staff was exceptionally knowledgeable and helpful .

Dennis W. on

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Robert B. on

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Kenneth M. on

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Replace the women who helped.... Me check in. She never even went over the vehicle is with me! I'm a CDL driver so I know what to look for, but to just put any class D driver in a vehicle like that and have no instruction is crazy! Then she told me when I get in to remove the advertising in the window..... I think getting a truck ready for a customer would be her job. The young man who checked me in did a fine job.

bernard B. on

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Nothing. Everything went like clockwork . Customer service was great, efficient and quick with a very pleasant attitude!!

Robert B. on

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Nancy L. on

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Stephanie A. on

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I chose the self service option when picking up the truck, but it took longer than I expected. It would have been easier to perform the transaction with a customer service representative. Otherwise, my experience was good and they were very understanding and accommodating when I returned the truck a little later than I expected to.

Audrey H. on

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Nicholas P. on

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Stephan A. on

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Great. Five stars.

Janilton S. on

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Thank you very much for all!

Nikolay A. on

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Jason M. on

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Sherry and the crew are great to work with.

David A. on

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christopher N. on

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So I was told that the Gas Tank was full and that i needed to return it full. I went 17 miles and when filling the gas tank back up i had to add 5.5 gallons of gas. there is no way that i was given a truck with a full gas tank. Nice way to steal money from your customers

Arturo M. on

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chris L. on

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Ben L. on

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Service with a smile would be appreciated. While my service was functionally fine, the person greeting me in the morning had a bit of an attitude and wasn't very welcoming.

francine T. on

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PAUL T. on

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MARK B. on

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Sherry is great.

Kevin P. on

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Anthony R. on

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It was great, I could think of anything

Angel H. on

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Thomas P. on

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Rented a van for the day it was new very comfortable.Rental was easy in east out would use it again if something came up.

Stephen P. on

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Hilary S. on

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Sharla J. on

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Customer service wait via phone was very long, waited over an hour until I decided to hang up.

Michael S. on

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Junior D. on

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Truck is very old and shaking the entire trip

Locklsey B. on

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Andrew K. on

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The check engine light was on. Not a big deal but should be fixed. Same thing with a truck I rented in July.

daniel U. on

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Everything went smooth, You can’t improve on perfection. ??

Catherine G. on

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James M. on

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Everybody was great

Paul C. on

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Troy S. on

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If you guys hold money on a card you should be able the pay the difference in cash if it goes over the card amount that was held.

Rodney B. on

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There needs to be a better way of determining how much gas one has used in vehicle displayed on dash digitally or via a sticker. The current method of looking it up via the contract isn't convenient nor is it fair. I ended up filling the tank more than needed due to this omission.. Also consider giving customers credit for gas when overfilled just as one is charged for mot bringing vehicle back with proper level of gas.

albert I. on

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Charles S. on

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Not much. They were all very helpful in all aspects of the transaction. They only thing they didn't do was offer to help me move.

david S. on

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Edward S. on

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make sure there is windshield wiper fluid app to return vehicle didn't work so we had to wait at least 1/2 hour and called customer assistance 3 times to complete return process.

Anthony I. on

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RONALD J. on

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I had a very enjoyable experience with the U-Haul storage facility in Stoughton, MA.

Danielle W. on

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I rented a storage unit. I was unsatisfied after I close out the storage unit I was still being billed for the unit. Emails were being sent, family members were being contacted& the unit was closed.

LAWRENCE H. on

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Very happy with my experience at the Stoughton Facility. Knowledgeable staff who always were helpful when I needed trailers or a storage space.

KRISTIN B. on

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I have been a customer for numerous years. Overall, I was happy with the facility. My only complaint is that U-Haul increased rental rates way too often. It is one reason why I moved out of my unit

steven q. on

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Despite I slight issue with being billed after the unit was vacated, I would use UHaul Stoughton again and recommend them to a friend.

joyce h. on

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Initially I had a good experience. The young man tried to force me to get a larger truck a 15-footer when I only needed a 10-foot he said they didn't have any at all. When I arrivedthey had 6/ 10' tru

BRIAN A. on

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Everything was great.

Trina B. on

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Great!

KEITH B. on

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Thanks. Good stuff there.

kimberly m. on

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Sherri was extremely helpful and patient.

LaKeysha H. on

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n/a

ROBERT C. on

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Sherri deserves accolades...super service by her and staff..thanks a heap

William W. on

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Excellent service

phil g. on

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The manager was the most rude, uptight, condescending woman I have EVER dealt with!!!!!! Nothing but attitude from her from the first second I walked in. I would NOT go there again!!!

Madojutola D. on

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Safe, clean and convenient

Nancy F. on

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Both times I was there Andy (03/17) and Sherry (03/23) were very pleasant & knowledgeable. Smooth experience all around.

David H. on

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The UHaul team in Stoughton was very pleasant and efficient.

Khanh M. on

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Staff is very friendly and helpful. Highly recommend U-Haul Moving & Storage of Stoughton!

INNOCENT C. on

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They were very very helpful and patient in helping my family Cherry was soo good

Paris T. on

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Chery is very rude and unprofessional

james r. on

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Sherrie Cabral helped with all my needs A++

SCOTT B. on

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it was a pleasure storing my personal items as well as truck rentals for the moves. This is a professionally ran operation in my eyes. I rented trucks & stoed my items @ this facility. They were great

CONSEATTA D. on

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Love the facility.

Patricia S. on

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Xxxxxxxxxxxxxxxxxxx

Lucas D. on

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cathy b. on

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Everyone was great, friendly and extremely helpful. If I need to do it again I would. Only at this location.

mikaela p. on

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The staff is great - very accommodating and easy to work with, would definitely recommend

Karen B. on

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I would use their services again

dawn d. on

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Great location and customer service

Linda (for Melanie) L. on

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The woman who assisted with answering my questions on the phone and in person was very helpful and professional.

Patricia R. on

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Need more dollies. Seems there are only two in the building and should have at least 4.

Nicole V. on

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N

RASHIDA J. on

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Nice clean location very close.

George S. on

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Thank you for making out moving process convenient and professional.

geeta b. on

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Hours of access were 24h as stated in the general email from UHaul. Misrepresentation, as not 24 h access to THIS unit which was an issue as I had to trash numerous items as could not re-access unit.

david r. on

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Stoughton staff is great! Nick helped us downsize from 10 X 10 to 5 X 10, and found a nearby space that had just become available. He is smart, courteous, alert, and has a great sense of humor.

ROBERT C. on

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Sherrie Cabral one super lady to deal with...There are no words to thank her for all her help since 2015...Just thanks Sherrie and staff for relieving headaches..