Customer Reviews for U-Haul Moving & Storage of Stoughton

2001 reviews

224 Washington St   Stoughton, MA 02072

(781) 341-6861

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(781) 341-6861

224 Washington St
Stoughton, MA 02072

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Thank you for being here for the need of our community. ❤️❤️❤️

Samuel R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JORGE R. 
Rating:
5.0

I reserved a van and dealt with the Manager Sheri. I can honestly say whenever I deal with Sheri, she is so efficient and friendly. The van was spotless & I never worry about mechanical issues because I know how well Sheri takes care of the fleet as well as the grounds. I also have a unit at this location, that is how I know this to be true. Safe, secure, clean and Friendly, what more could you ask for? Hope UHAUL appreciates this hard working employee like I do, she give UHAUL a good name and draws customers back! Sincerely, Kimberly Getchell

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
2.0

The check-in process on the phone is clunky and somewhat difficult to navigate. When we walked in to retrieve our keys, there were three people working. No one said hello or asked how they could help. When we walked up to the counter, a woman behind it just looked at us. We said hello and that we were here to pick up our keys and the equipment we'd reserved (it was not already in the truck). She said "but you don't have a reservation" (although we'd just completed half of the check in process) and when I tried giving her the information for my reservation, she started talking to someone else working and had very little customer service skills. We left feeling like we were hurried out.

Rachel N. 
Rating:
2.0

The rate kept changing. Was told I could leave it closer to my final destination for cheaper than I finally had to pay. if I had know the extra rate I would not have rented. It needs to be very clear how much. Was promised extra miles because I agreed to go to stoughton instead of Norwood. That didn't happen. Very stressful

PETER K. 
Rating:
2.0

line was out in street to get in, workers busy on their phones to move people off street. sat for 10 minutes to get checked in so I did self check in

WILLIAM A. 
Rating:
5.0

I wish I got the name of the gentleman who checked the vehicle before taking it off my hands. He was very personable and ensured I understood all what the drop off entailed. Thanks for your support. 😊

Jordan T. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Super

PORFIRIO T. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

The staff was great and the equipment worked fine. Thank you

RICHARD G. 
Rating:
5.0

This was my second visit to UHaul in as many months. At both visits, I was very impressed with the professionalism at pick-up and drop-off. Highly recommend

PATRICIA F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
5.0

Everyone was very professional and attentive.

JASON M. 
Rating:
5.0

Check in/out very convenient. The facility including storage units was clean and well-maintained and secure. Thanks Sherrie!

Theodore P.  |  Overall Experience 
Rating:
2.0

The truck they gave me was 200+ miles over then what the paperwork was, I took a picture of the trucks mileage and went back inside and spoke to the man that waited on me he was on the phone shock I believe was a manager who said just let her take the truck. I return the truck and I spoke to the man who was taking in the returns. He didn't know what to do and another man came out and he didn't know anything about this so we went inside and another man was at the registers and I asked him if he was there the day I picked up the truck. He said yes and went to speak to the other 2 guys and even tho I only drove 11 miles they only charged me for 5 miles. This should never happen. Had I not noticed the difference. I would of been charged for 200 + miles which I did not drive. Also the front window was dirt which made it hard to see.

MARY K. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
4.0

uhaul system was down nationwide, but I was still able to rent with employees ability to get me approved through alternate sources

DENNIS K. 
Rating:
5.0

No improvements on my end, This rental was excellent. Preregistered and sailed right through the registration process. I would HIGHLY recommend this place for rentals.

DEBRA N. 
Rating:
5.0

Had some issues with the website / online system but uhaul employees were able to find a solution

ANDREW N. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Very helpful and prompt when I first arrived. Attached the trailer right away and went inside to quickly complete the paperwork and process the payment.

Thanh T. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
1.0

Women working was one of the rudest people o have ever met. To customers and employees. After yelling in front of me at the older gentleman it was aweful. Then the trailer was hooked up and the lights weren't working she stood behind the trailer and said oh well. So I had an extra set of cables in my car that went from the car to the trailer. She made me change everything and they worked. She was just miserable and rude.

KAREN W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT GERALD M. 
Rating:
5.0

All of the staff were very helpful very kind and very efficient I'm grateful to them moving can be difficult and they made it easier I have only driven one 26-foot truck before and my life from U-Haul on that was 18 years ago so I'm not an expert on trucks the truck I had yesterday seemed to vibrate quite a bit now I could be mistaken because I'm not a truck driver but I recall the truck I drove 18 years ago was a lot smoother perhaps they should be test driven at regular intervals again though the staff was superb I'm very grateful for that kindness in the midst of moving thank you very much

BERNARD M. 
Rating:
5.0

another fine experience!

ROBERT B. 
Rating:
4.0

Nothing. Worked well.

Michael Q. 
Rating:
5.0

Both the pickup associate and the drop off were both incredibly nice. This was my first time renting a UHaul and I was pleasantly surprised. I will definitely be recommending Stoughton UHaul because of its super easy pick up and drop off and the professional of its associates. Thank you!

PATRICIA F. 
Rating:
5.0

Customer did not leave a comment.

Etson T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

Pick up and drop off was easy staff very helpful. Got a 5 x 8 trailer, showed its age but did fine.

edward L. 
Rating:
4.0

Customer did not leave a comment.

NANCY A. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Raul C. 
Rating:
5.0

Customer did not leave a comment.

Latoya B. 
Rating:
5.0

You really can't improve a good thing that's already good! I always rent from the Stoughton location and have never been disappointed. Thank you,

KEITH P. 
Rating:
5.0

Spectacular service all around

ALEXANDER L. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Nothing, all was well. The woman that worked there was friendly and helpful. Please recognize her.

PETERDIMITRI C. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

I've rented many times from Uhaul, but this location in Stoughton is the most, knowledgeable, fast and kindest I've ever dealt with. Every location should model themselves after them.

Michael B. 
Rating:
5.0

The experience was pleasant. The location was ran very well.

Michael B. 
Rating:
5.0

The truck had problems engine light was on and needed an alignment.

Nikea B. 
Rating:
4.0

Staff could be more friendly, but they were quick and efficient overall my experience was great

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

SAMUEL N. 
Rating:
5.0

Great customer service! Employees were very patient and knowledgeable. Stephanie is excellent. Happy I chose this location for the store unit.

benvinda b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Catherine M.  |  First Impressions 
Rating:
5.0

So far is all good, great safety environment

PEDRO C. 
Rating:
5.0

Would have been far better to have returned the trailer at uhaul dealer near my drop off of vehicle I was towing. For that sole reason will not be renting trailer at uhaul again, especially if better return policies are available at other rental agencies.

MARK M. 
Rating:
5.0

Everything was great, people, system, equipment.

TIMOTHY O. 
Rating:
3.0

The truck was perfectly fine. The woman at the counter lacked any customer skills whatsoever. She was abrasive and condescending. Everyone else was very pleasant to deal with. She is why I would give the location 3 stars.

PAMELA G. 
Rating:
5.0

Customer did not leave a comment.

DAPHNEY P. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

The management staff is great !!

Elias M. 
Rating:
5.0

Customer did not leave a comment.

herline e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THEODORE P. 
Rating:
4.0

steady increase in monthly fee became excessive. So while I would recommend the facility to someone I would also caution them to keep the time they rented short as they could expect a regular increase in cost.

linda J.  |  Overall Experience 
Rating:
4.0

Replace some of the older trucks with newer one.

JAMES T. 
Rating:
5.0

All staff were very helpful and professional.

linda J.  |  First Impressions 
Rating:
5.0

Fantastic customer service

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Vadim D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
2.0

Twice in a row the customer service was poor.

CHENIER A. 
Rating:
5.0

N/a

WILLIAM M.  |  Overall Experience 
Rating:
4.0

I drove 3.5 miles and still had to pay $5.00 for fucking gas. Absolute joke.

DAVID P. 
Rating:
5.0

Great experience - the gentleman who helped me was great!

THERESA D. 
Rating:
5.0

Customer did not leave a comment.

Victor N. 
Rating:
5.0

The Stoughton staff came outside right away (in the snow) and one person cleaned and checked the trailer and the other girl was training a new person. Well done. I will keep my business with uhaul

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

diana r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernard N. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

VALERIA N. 
Rating:
5.0

Great service

SHAQUILLE L. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

ADAM I. 
Rating:
5.0

Customer did not leave a comment.

Helene T. 
Rating:
3.0

The customer service was not that great. I know due to the COVID19 things are different but still there is not need to not provide the best customer service there is. Thank you

MARIA L. 
Rating:
5.0

Customer did not leave a comment.

Paul C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
2.0

the mobile check in took so long because you couldn't input any information until you got there. there was very little instruction given ahead of time and when i went into the store i felt that the woman behind the desk was rude and not helpful. wouldn't recommend the mobile check in, which you would expect to be easy and fast.

Alison B. 
Rating:
5.0

Two staffers checked us in quickly and explained access. One showed us the unit, explained the lock, pointed me to the outside door access, showed us where to park the truck, etc. Thanks!

Cynthia B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Once again, another great experience at the Stoughton location.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
3.0

Customer did not leave a comment.

RASHANNA M. 
Rating:
5.0

Customer did not leave a comment.

EMMANUELLESLY S. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
1.0

Went in to get a 15ft truck. Got a smaller truck instead. Tried to talk to the representative Britney and she wouldn't even try to hear what I had to say. She also went into a screaming match with a customer that asked her a question about her truck return. Very poor customer service will not rent from U-Haul again. Ruben 508-991-1566

rubens B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

MARGARET H. 
Rating:
2.0

Staff are rude

RIZALINA F. 
Rating:
3.0

Customer did not leave a comment.

ERICA A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

The first truck had excessive dog hair all over the seats and I am extremely allergic to pet hair so the U-Haul representative was so nice and helped me change over to the other van they had in the lot. Also, the representative that checked me out was really nice

ERICA C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Melisa D. 
Rating:
4.0

Customer did not leave a comment.

WADNER O. 
Rating:
5.0

The time limit rental is very vague when reserving. Can select any drop off time (full day if needed) without any change in fees. However, the front desk says there is a 4 hour time limit. This has happened with other Uhaul rentals in the past.

Kenneth M. 
Rating:
3.0

Employees could be less rude and more helpful. Being new to the U-Haul process, I needed some help and was abruptly handled with attitude and cut short when I was explaining my situation. I never complain about customer service but this made the experience pretty annoying and confusing.

Ioannis M. 
Rating:
4.0

I keep getting a bill even though my account has been closed and done with

Ivor M.  |  Overall Experience 
Rating:
5.0

Everything is excellent. Not having the access hours right now with the pandemic is challenging on weekdays with work & my two & a half hour round trip commute. That only leaves me only a half hour before or after work which Iis not enough time to unload car & load into & out of storage unit. I do appreciate the facility being open late on Friday night. That is a big help. The manager, Sherrie is great. She has great customer service skills. She is always very professional & very pleasant to talk with. Thank you.

Mary Y.  |  First Impressions 
Rating:
5.0

easy to register for room and get signed in and work through paperwork. I was very glad to see that they had strong locks available at the store. It save me a trip to the hardware store. Thanks!!

Theodore P.  |  First Impressions 
Rating:
1.0

My unit was constantly blocked by employees parking their cars in front of the roll up door.to the unit I rented. The employees were unhelpful when I went into the office to end my rental. They were nowhere to be found myself and 2 other patrons waited for 20 min and nobody ever came to the desk.SO I was billed for not telling anyone i was vacating.

Keith T.  |  Overall Experience 
Rating:
5.0

Storage facility next door has better prices and I wish these were more competitive.

RACHEL T.  |  First Impressions 
Rating:
4.0

Just soooooooo expensive

amanda b.  |  Overall Experience 
Rating:
5.0

the staff was the best

Edward B.  |  Overall Experience 
Rating:
5.0

This facility is well maintained and always has a staff member available to answer questions and address concerns. The available storage boxes, locks straps and accessories are always available for sale to get you the tools you may need for the storage, packaging or moving of your belongings.

michael b.  |  Overall Experience 
Rating:
1.0

The manager has to be the most rude condescending person I've ever spoken with in my life, I think I would rather leave my property outside unsecure than to ever put it back in that facility. I refuse to be spoken to the way that woman talks to her customers

phil g.  |  Overall Experience 
Rating:
5.0

I love the area and the condition of the place very,very clean. The lady was so friendly made things so pleasant I felt like i was with a family member.

jerrald w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin P.  |  First Impressions 
Rating:
1.0

The manager there is very rude. I don’t know her name but she was there at about 11:30am on Sunday. Terrible customer service skills

jeffrey g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PETER B.  |  Overall Experience 
Rating:
5.0

Staff worked with me, overall a good experience. Have also had good results during two previous usages of facility.

Paul C.  |  Overall Experience 
Rating:
1.0

I removed everything from the unit by 12/20/19, had it inspected and ended my association with UHAUL- I received a threatening e-mail yesterday because I didn't pay for January - IDIOTS!!!

ANNE K.  |  Overall Experience 
Rating:
5.0

My experience was great. Met all my expectations. Thanks!

carol s.  |  Overall Experience 
Rating:
4.0

Sherry is great.

MARK B.  |  Overall Experience 
Rating:
4.0

I had a very enjoyable experience with the U-Haul storage facility in Stoughton, MA.

RONALD J.  |  Overall Experience 
Rating:
3.0

I rented a storage unit. I was unsatisfied after I close out the storage unit I was still being billed for the unit. Emails were being sent, family members were being contacted& the unit was closed.

Danielle W.  |  Overall Experience 
Rating:
4.0

Very happy with my experience at the Stoughton Facility. Knowledgeable staff who always were helpful when I needed trailers or a storage space.

LAWRENCE H.  |  Overall Experience 
Rating:
4.0

I have been a customer for numerous years. Overall, I was happy with the facility. My only complaint is that U-Haul increased rental rates way too often. It is one reason why I moved out of my unit

KRISTIN B.  |  Overall Experience 
Rating:
4.0

Despite I slight issue with being billed after the unit was vacated, I would use UHaul Stoughton again and recommend them to a friend.

steven q.  |  Overall Experience 
Rating:
1.0

Initially I had a good experience. The young man tried to force me to get a larger truck a 15-footer when I only needed a 10-foot he said they didn't have any at all. When I arrivedthey had 6/ 10' tru

joyce h.  |  Overall Experience 
Rating:
5.0

Everything was great.

BRIAN A.  |  Overall Experience 
Rating:
5.0

Great!

Trina B.  |  Overall Experience 
Rating:
5.0

Thanks. Good stuff there.

KEITH B.  |  Overall Experience 
Rating:
5.0

Sherri was extremely helpful and patient.

kimberly m.  |  First Impressions 
Rating:
5.0

n/a

LaKeysha H.  |  Overall Experience 
Rating:
5.0

Sherri deserves accolades...super service by her and staff..thanks a heap

ROBERT C.  |  Overall Experience 
Rating:
5.0

Excellent service

William W.  |  Overall Experience 
Rating:
1.0

The manager was the most rude, uptight, condescending woman I have EVER dealt with!!!!!! Nothing but attitude from her from the first second I walked in. I would NOT go there again!!!

phil g.  |  First Impressions 
Rating:
5.0

Safe, clean and convenient

Madojutola D.  |  Overall Experience 
Rating:
5.0

Both times I was there Andy (03/17) and Sherry (03/23) were very pleasant & knowledgeable. Smooth experience all around.

Nancy F.  |  First Impressions 
Rating:
5.0

The UHaul team in Stoughton was very pleasant and efficient.

David H.  |  First Impressions 
Rating:
5.0

Staff is very friendly and helpful. Highly recommend U-Haul Moving & Storage of Stoughton!

Khanh M.  |  Overall Experience 
Rating:
5.0

They were very very helpful and patient in helping my family Cherry was soo good

INNOCENT C.  |  Overall Experience 
Rating:
2.0

Chery is very rude and unprofessional

Paris T.  |  First Impressions 
Rating:
5.0

Sherrie Cabral helped with all my needs A++

james r.  |  Overall Experience 
Rating:
5.0

it was a pleasure storing my personal items as well as truck rentals for the moves. This is a professionally ran operation in my eyes. I rented trucks & stoed my items @ this facility. They were great

SCOTT B.  |  Overall Experience 
Rating:
4.0

Love the facility.

CONSEATTA D.  |  Overall Experience 
Rating:
4.0

Xxxxxxxxxxxxxxxxxxx

Patricia S.  |  Overall Experience 
Rating:
2.0

.

Lucas D.  |  Overall Experience 
Rating:
5.0

Everyone was great, friendly and extremely helpful. If I need to do it again I would. Only at this location.

cathy b.  |  First Impressions 
Rating:
5.0

The staff is great - very accommodating and easy to work with, would definitely recommend

mikaela p.  |  Overall Experience 
Rating:
4.0

I would use their services again

Karen B.  |  Overall Experience 
Rating:
5.0

Great location and customer service

dawn d.  |  Overall Experience 
Rating:
5.0

The woman who assisted with answering my questions on the phone and in person was very helpful and professional.

Linda (for Melanie) L.  |  Reservation 
Rating:
5.0

Need more dollies. Seems there are only two in the building and should have at least 4.

Patricia R.  |  Overall Experience 
Rating:
5.0

N

Nicole V.  |  Reservation 
Rating:
5.0

Nice clean location very close.

RASHIDA J.  |  Reservation 
Rating:
5.0

Thank you for making out moving process convenient and professional.

George S.  |  Overall Experience 
Rating:
4.0

Hours of access were 24h as stated in the general email from UHaul. Misrepresentation, as not 24 h access to THIS unit which was an issue as I had to trash numerous items as could not re-access unit.

geeta b.  |  Overall Experience 
Rating:
5.0

Stoughton staff is great! Nick helped us downsize from 10 X 10 to 5 X 10, and found a nearby space that had just become available. He is smart, courteous, alert, and has a great sense of humor.

david r.  |  Reservation 
Rating:
5.0

Sherrie Cabral one super lady to deal with...There are no words to thank her for all her help since 2015...Just thanks Sherrie and staff for relieving headaches..

ROBERT C.  |  Overall Experience 
No reviews have been submitted for this location.

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