Customer Reviews for U-Haul Moving & Storage of Sunrise

Rating:

5.0

very fast and professional

I would recommend that the unit be sprayed around the doors , bc the traps inside doesn’t last for a long time to kill the cockroaches.

We have been clients for several years and could not be happier. Everyone has been helpful, knowledgeable and we are grateful.

Rating:

5.0

This Uhaul location is great. Friendly and have everything u need for whatever job you're doing. Perfect location for where I live.

Rating:

2.0

The attendant was rude. The equipment I reserved (appliance dolly) was not available. The truck was dirty. I had to return to get my blankets. They did not offer them, and they were not in the truck.

The employees here were amazing! Anthony went above and beyond to make my experience the best. On my move out day he helped me with some of the boxes that I broke down and some other things. He was a joy and a pleasure to speak with. Also Rainy, I hope I spelled her name correctly, when I checked in, was very nice as well. I highly recommend renting a storage unit from this U-Haul location.

Rating:

5.0

Good experience

Rating:

5.0

Quick service

Rating:

5.0

the truck was clean but the driver's seat was broken. I felt very uncomfortable, the glass was completely dirty, I had to clean it

Rating:

5.0

perfect

Rating:

5.0

Very professional experience

Rating:

4.0

Keep up the good work.

Rating:

5.0

No AC...

Rating:

5.0

Front office rep was very efficient, good customer service, explained rental process for pick up and return thoroughly.

Rating:

5.0

N/A

Rating:

5.0

The Gentleman outside was very helpful and went above and beyond. 12/15/2022

Rating:

5.0

Overall fast process and professional.

Rating:

5.0

Excellent service!!

Rating:

5.0

I went to two other locations and they could not give me a truck the same day but the Nob Hill location met my needs , I would definitely use them again.

Rating:

5.0

Absolute great service!

Rating:

4.0

The truck was very old and everything sounded. The truck was in poor condition and also the road was very long for a truck in those conditions, y'all should maintain y'all's trucks.

Rating:

1.0

Don't fool people and try to charge them more miles than supposed to. I hate when the system designed in a way to add more miles to the contract. I dropped off the truck after hours and the break down included the miles that I mentioned when I picked up the truck and the actual miles I used.

Rating:

3.0

Have the supplies they requested when the uhaul is requested like dollies and blankets . Don't send your customers on a wild goosechase all over town looking for equipment. MY WORST EXPERIENCE EVER

Rating:

4.0

Need more help there had get and hook up the transport myself. The transport needs to in better spot very tight in the back. The truck they gave us was a round about which is suppose to be local due to being a old truck, wipers were bad, and we had rain, bad gas mileage.

Rating:

3.0

Staff need customer service training. Josh is amazing very polite

Rating:

1.0

I guess since I asked about any money I got back they decided to charge me 100 extra bucks the gas was on a quarter when I got it and brought it back. I'm not sure why I'm being over charged when the truck was poor and I requested a dolly and he gave it to someone else and I placed my order online maybe discrimination

Rating:

4.0

Very satisfied with my experience and would certainly recommend this location to a friend. Thanks

Rating:

1.0

Worst experience ever and the manager at this location is super unprofessional & i would never recommend to anyone , the truck was super nasty and dirty . I will NEVER rent with uhaul again EVER

Rating:

3.0

Lorraine was very rude and unprofessional. She gave attitude when talking to me, didn't answer my questions, would make me wait 20 minutes outside the gate to be able to return the equipment as well as having me on hold for over 10 minutes on the phone when the office was clearly empty. And when the equipment was returned, she didn't bother doing the return inspection and I had to go to the office to get the receipt. When I was trying to leave, she once again made me wait 10+ minutes to open the gate for me to leave. Overall horrible experience

Rating:

2.0

Truck was not ready on time which caused our moving to start late, making us miss another appointment. The woman checking us in was very nice, but seemed more interested in laughing with her co-workers and talking than getting us our truck. Personal conversations about a co-workers birthday and last experiences of “hunting customers down who don't pay” where very off putting.

Rating:

1.0

Terrible customer service. The lady on the counter (old lady) was extremely rude; horrible customer service. She should not be working in the service industry. I've been a customer through out the years. This is very abusive behavior.

Rating:

5.0

Very professional

Rating:

5.0

Thumbs up, Brianna is just great and awesome. Keep it up!

Rating:

5.0

Only thing is I would have liked an itemized bill. But didn't get one. The email receipt was not broken down , it just had the total.

Rating:

2.0

Didn't have the dollies I requested. Truck ran awful. Had to wait a long time for the trick to be ready

Rating:

5.0

Friendly staff and up-to-date well maintained vehicles.

Rating:

5.0

Check the breaks it makes noise when breaking.

Rating:

5.0

Keep up the good work💪

Rating:

5.0

Todays staff at the location was very excellent 11/15/2022

Rating:

5.0

Nice people and professional services

Rating:

1.0

The truck was filthy inside. They did not have the dolly's or furniture pads that I ordered 2,weeks prior. This resulted in some of my furniture being damaged. I will never return

Rating:

1.0

The first lady I spoke to told me there was no available space to rent me fortunately a gentleman came in I think his name was Anthony and he said don't worry I will find you something there were several available spaces and the lady that helped me she just went ahead and did the transaction I did not appreciate the first lady I don't remember her name that misled me

Rating:

5.0

nice people

Rating:

3.0

Staff is rude and not helpful at all I had issue that I reported that were never dealt with like lighting in the storage and the door doesn’t lock they said that wasn’t a problem that that’s what the pad lock was for. I was there for 16 months and not a great experience with the staff.

Rating:

5.0

Amazing

Rating:

4.0

Honoring appointment time

Rating:

1.0

This is probably the 17th pick up from this location. Same uncaring, slow and rude service. Damage trailer. Use this location only if no other is available.

Rating:

1.0

I moved from north Lauderdale Florida to coral springs Florida . Maybe 5 miles away drove 3 times before I rented a 26 footer and they gave me a 17 footer and i was charged for 103.1 miles how is that possible i don't know. I was charged for hang truck that I didn't have, i was charged for furniture pads that i didn't have and insurance that I didn't ask for it . Gave me a lock that it didn't work, have to buy one.over all a very bad business.

Rating:

5.0

The girl that helped me on Sunday was really professional. can't say the same about the person who helped me oct 27th she was so rude. I went to see a unit and she was very unpleasant.

Rating:

4.0

Very frustrating as I was given two locations to choose for return. I went to 81st Ave, North Lauderdale first. This was un-manned. I used Uhaul.com/share as the instructions said. However, in doing so, the website then said I had to go to the Sunrise location to make the return. I called the number posted hoping to get help and not have to go to the other location but had to leave a message which has yet to be returned. I did then go to the Sunrise location to make the return.

Rating:

5.0

Just excellent end to end. Would've been a plus to have a USB in the dash to charge phone while driving….

Rating:

5.0

Always a GREAT experience, with the new team.

Rating:

5.0

Na

Rating:

5.0

She was exceptional

Rating:

1.0

Never discuss if I was able to use my own insurance also no decal on the truck stating rate of millege. Very not satisfied. Poor front desk service and had bad attitude. Call me and I can give you full detail. (754) 422-3296. Straight thumbs down 👎

Rating:

3.0

Rented a van for 19.95 turned out to be 80.00. I was over charged and tried to get in touch with customer service and was on hold for 25 mins. Not happy!

Rating:

5.0

Excellent costumer service skills!!

Rating:

3.0

The person receiving the equipment rental was stubborn and had an attitude. Not customer friendly.

Rating:

3.0

Better customer service. ( didn't like how I was spoke to over the phone )

Rating:

5.0

Everything good

Rating:

5.0

The steering wheel of the truck was not safe to drive with. Maybe the truck needs to be aligned. But the steering wheel was hard to steer and to drive straight you hd to keep it turned at an angle.

Rating:

5.0

I rented a trailer for a day and they charged me for 2 days when I went to ask why the person who took care of me was the morning and she is super rude and racist because I'm Latino. She yelled at me in front of the other customers and told me to leave her store that she was the one who sent there. She practically stole my money.

Rating:

1.0

The employees could care less that there are customers waiting. They are rude and probably racist. The truck I rented was not well maintained at all.

Rating:

1.0

Went to rent a second storage unit and the woman at the desk was the worst. Second time dealing with you in 6 months and the customer service was bad. The young lady who rented the first space was excellent. But today around 10 am. The older woman was obnoxious

Rating:

3.0

Have bigger 1 way trucks

Rating:

2.0

the person who attended us on Friday 9/30 in the morning is quite abrupt and little patience at all I recommend her as customer service

Rating:

5.0

De 6 seis que busque me quede en este. Amplio. Limpio y el personal hizo todo muy facil. En 5 minutos sali con mi llave y contrato. Gracias Anthony

Rating:

5.0

A+

Rating:

5.0

Everything about the place was great especially staff

Rating:

4.0

Charging to much U Haul raised there prices after 3 months of us being there not good

Rating:

4.0

I had a very good experience with the staff at 4747 N.Nob Hill Road Sunrise Florida, especially Rainy she was very courteous and Friendly, Thank you Rainy for all your help.

Rating:

3.0

I think overall the place was good. My main concern and reason why I would not recommend is the fact that there are palmetto cockroaches everywhere. You would bump into a minimum of 2-3 on the way to the units. Everything i removed had eggs or dead tiny bugs. It’s a shame as the place is otherwise convenient.

Rating:

5.0

Excellent

Rating:

5.0

This time around i dealt with a different lady and she was polite and very helpful

Rating:

5.0

Anthony was great help. Thank you, Anthony,

Rating:

2.0

I complained my original unit garage door was broken and could not open it without two or three men assisting, my complaints were in vain as they said garage doors were being replaced one by one. Therefore, I pay for storage at least six months where I could not even open the doors. The worst experience ever in storage.

Rating:

1.0

Too many roaches dead and alive in the storage unit. Plus I saw dead ones and alive ones in the hallway. I haven't seen roaches in years until I rented two units at Uhaul. You need better pest control.

Rating:

4.0

Phyllis was very helpful in making the process less difficult. She was very detailed and thorough. My only problem is the way IN and OUT , the scanners need to be repositioned. That's my reason for a four stars.

Rating:

5.0

Very friendly staff and excellent service.

Rating:

1.0

Was sold a storage unit that was already full of someone else’s stuff. Rented a haul paid for movers to help and showed up with a full truck to have the staff tell me they didn’t have any available units of my size which I booked and paid for in advance. Horrible horrible business and they left me high and dry

Rating:

1.0

When I first rented the Unit, the fron gate had been broken and left permanently open for several days, and for at least a few weeks after my first visit. Upon starting my contract, I was told that I couldn't either apply my Military discount or my own insurance because it was "too late" because she had already started the application. I would have to wait until the following month and contact customer service and ask them for assistance. About 3 months into the rental, the climate control in the unit broke and the temperature raised up to 95+ degrees. The staff on location did nothing to explain or address the issue or to offer any compensation for the lack of AC and potential damage to personal property. When I called the main customer service number to address the issue, no one offered help and was directed to the location. Calls to the location were never answered and a message from Rep the main number was never returned. All in all, this facility is crap and would never rent anything from there again.

Rating:

5.0

Excuse my utmost satisfaction, using my global research studies, I was just 'passing time' in my casual conversation with staff members when we agreed U- haul going international, with gradual limits/ restrictions based on trust, can ideally make poor countries build on the education fundamentals of its citizens, and give them a place to store much needed equipment to build! My experience at U-haul was 'far out'.

Rating:

1.0

I had this storage almost 4 years and as it turns out they did not mantein it clean every time I just to go to storage there where all kinds of bugs and it damage a lot of my property my TV 55 inch was in a box and it was full of roaches inside the TV had to discard and other items like electronics etc. Never again

Rating:

5.0

Everyone was helpful, some information was not relayed , but all in all it was a good experience

Rating:

5.0

I apologize I don't remember the names of the 2 women who run the office. But they are very helpful, informative and efficient in the process of explaining and obtaining a storage unit. Thank you!

Rating:

2.0

Put wrong location made me wait every time I was there manager very mean to called me a drunk but I try a truck there have units there not by default of hers hope someone drone u haul gets back to me not the manager also I have no idea y the comet is in Spanish but far for the cause this location need a nee manager for customer to feel good where the rent from and keep there belongings. I first got wrong 10x20then she lies to said 10X10are all rented another lie I have one now . The 10x20i had I moved out a small door a key for door that took me over hour to get because they forgot and so ok’d no light I ask Ed they to bad will not worked is one reason the shut it down or fix it . Bad management shows I had 2 units but only wanted one . When have bad manager u get bad service . If I had a choice I move out because of her and lady she trained who really care less . That’s the bad news but good news resently I changed unit to what I wanted and very nice man help me could not be any nicer Kenneth helped in every way what a different. Please get back to me ASAP not at this email this is very old because I rented from u haul so many times please change to clubk2014@aol. Com

Rating:

5.0

Maureen, and the rest of your staff were very professional and pleasant to work with. I look forward to using your services again.

Rating:

1.0

Ms. Phylis Mcclarin has no patience, She was talking to other people while talking to me and when i ask her if you please could finish with me and then take other cllients, she started yelling stating that she is the only one there and that the way she works, that i can go somewhere else or do it online, , this was the worst experience ive ever had in my life, i never do reviews, but all clients were complaining about her, she is not a cuatomer service people, i told her that is better to take 1 client at the time, and she said NO, she does work like that, after that she was treating me bad, and when i ask her if i can insert my card, she said: do you see the screen asking you to insert your card? With an attitude super bad, she feels miserable in her position thats why she treats clients like that, if she continues like that you guys gonna lose all your clients.

Rating:

5.0

GREAT place and great service

Rating:

5.0

Rainy, the customer service agent at this location, was flawless and extremely helpful. The entire transaction was smooth as butter. Thank you, Rainy!

Rating:

5.0

The service was great,

Rating:

5.0

The crew was great, from phone contact to moving in... five stars 🌟🌟🌟🌟🌟

Rating:

4.0

The unit I rented has a gate that is very hard to lift, and the safety pin for the lock is close to imposible to locked. Basically my wife was there for 2 hours just trying to lock the unit

Rating:

3.0

Process is too complicated. One attendant did not fully understand process and passed on to another....She was helpful but did not know exactly where the space was located in the lot but did assist in finding it and expressed understanding that moves are stressful which I appreciated.

Rating:

1.0

We rented a 10x20 warehouse at the facility in Sunrise. Based on our renting of truck the warehouse was supposed to be free for the first month. when we were there no warehouse available 10x20 and no reservation. We also paid the insurance. Very poor communication Giovanni Arnaboldi

Rating:

5.0

Very helpful

Rating:

5.0

Excellent customer service service

Rating:

5.0

Todo muy bien

Rating:

1.0

My storage was reserved and given away to someone else before I arrived I was sent to multiple locations in search of a unit. I was forced to use the biggest most expensive unit because after uhual inconvenienced me they had me pay two times what I would’ve if the unit I originally reserved had been ready and available to me as I was told when confirming my reservation and order. Poor customer service, poor communication, bad experience. I would not refer anyone to uhual.

Rating:

5.0

Great customer service

Rating:

5.0

Phyliss was wonderful

Rating:

5.0

Thank you Phyllis for your help