Customer Reviews for U-Haul Moving & Storage of Sunrise

Rating:

5.0

New person did not put trailer on correct and trailer came off while driving

Rating:

4.0

Drivers door was hard to close ! Cost for mileage is too high!!! Didn't expect to pay so much for 6 hrs Of use !!!

Rating:

5.0

The staff at the rental desk are very friendly, would rent here again!

Rating:

5.0

Nothing,is perfect

Rating:

5.0

Friendly people and great service

Rating:

5.0

Keep doing what you are doing. Thanks

Rating:

1.0

Well I said I have my own insurance and told the person and I still got charged. I said I don't want insurance l.

Rating:

5.0

Nothing

Rating:

3.0

The customer service representative was a little agitated because she was alone. It was a little busy and I can understand her frustration. However, she could have responded to me differently when I wanted to change the card I made the reservation with. She did not want to touch my card because she had no gloves. I told her I can hold the card in my hand and she said but I cannot read it because you would have to turn the card at an angle. I asked another employee to read the card for her and he just took the card from my hand and typed it in. I believe in safety and the simple solution would have been to sanitize your hands after holding my card. That was the only issue I had.

Rating:

5.0

The main guy who helped me, Rohan was great; went beyond his duties to make sure my experience was top notch

Rating:

4.0

The only issue I really had was not their fault. The Uhaul was not “reserved and guaranteed” at the time I was supposed to pick it up since the customer had not returned it yet.

Rating:

2.0

i set up for a pick using your automated / smart phone feature. not only was the truck not set up that way when i attempted to get assistance from your team members both over the phone and in person i was basically called a liar twice. between the truck key being in the store and not available for immediate use i had to wait a long time in a line and then was dealing with individuals that didn't listen when i explained the online feature wasn't working. i was made to stand in line, there after had to start the reservation over again and was dealt with very poorly when i explained i had already paid and was told no i hadn't but in the end they say everything i had previously explained was as i stated booked and paid for and should have had a dolly and blankets both of which were not available in the truck. i was delayed in leaving and packing and leaving for my moving trip. and now i see that while i returned the truck clean and in the same condition and with more gas than i received it with, i was charged an additional fee for i'm not sure what exactly. i was not happy with your process or your team both on the ground and the very rude individual i spoke to on the phone when i was at the truck attempting to follow the process myself before engaging the team in the office because i wasn't supposed to have to interact with them when i set up the reservation and paid so i did get an unsealed nasty dolly that was very rusted and messed up some of my items when using (stain) but i also was not given blankets and was not credited this amount.

Rating:

4.0

N/A

Rating:

5.0

The older jamaican lady in the office was very helpful and respectful she gave me all the information i needed and made me smile she was exceptional

Rating:

3.0

friendlier staff

Rating:

3.0

Not sure, because we had no problem. Once we followed instruction in struction

Rating:

2.0

Online checkin useless at this location. No keys in the lockbox. Furniture pads rented and charged for but not provided. Next time will use a different location

Rating:

4.0

Change oil light was on and I was overcharged for an extra day which they advised would be credited

Rating:

5.0

Kenneth was super helpful and friendly. Greatly appreciate the help.

Rating:

4.0

The after hours return process (through the text sent) does not work, couldn't scan the barcode location, or take pictures. But, when I went to uhaul.com/share, that worked fine

Rating:

3.0

I got charged 20 miles /$20extra NOT HAPPY

Rating:

5.0

Christina was awesome

Rating:

5.0

Sheila was the best & so helpful.

Rating:

5.0

Staff very helpful and understanding

Rating:

4.0

Maureen was direct, and straight forward, but helpful and friendly

Rating:

5.0

Nothing the entire staff was very nice and efficient..

Rating:

4.0

enjoyed the quick service as I walk into the store. The availability was excellent and all questions were answered prior to leaving the office

Rating:

5.0

Keep up the great service!

Rating:

1.0

The didn't care how to treat a client a d were rude and indifferent when the system was down.

Rating:

3.0

The trailer was dirty. I had to attach it myself, because they didn't have anyone available to help.

Rating:

5.0

You guys are awesome, helpful, kind, patience, polite, and good comprehensive, thanks alots, you guys the best.

Rating:

5.0

To improve your business model you should consider adding small pickup trucks for those purchases that are to big for the average vehicle. I like the idea of hiring helpers...two thumbs up. This location seems to have it all, very satisfied with this location, employees, and services offered.

Rating:

1.0

I rented a Cargo Van with a Dolly. When I returned the Cargo I left the Dolly in the back and I told the lady at the reception desk about and she said.... don't worry we will ha dale it..... some how few hours later I received the bill with a 150$ charge for a new dolly.

Rating:

5.0

Mrs Arnold the owner was very attentive. Definitely recommend

Rating:

5.0

I always use this location for truck rentals also..always a good experience. The storage facility is good, staff is friendly.

Rating:

3.0

Over rated

Rating:

5.0

The owner was extremely accommodating & helpful. She made my experience an A+ !

Rating:

5.0

I think the employee's name was LaQuanda.....super efficient, super pleasant, awesome attitude and not afraid to get her hands dirty. They are lucky to have her working there.

Rating:

5.0

Everything it ok so far..

Rating:

5.0

I did online preference to getting the van and it was extremely difficult locating the van using the number on the van, other than that was a good experience.

Rating:

5.0

Fast, efficient, and professional. Exceeded my expectations. Special thanks to the owner/manager Ms. Arnold. She is well informed and provided first class customer service.

Rating:

5.0

Maureen was outstanding. Very pleasant, helpful and professional.

Rating:

3.0

I paid for it and returned it on time with more than the required gas. However, I was charged an additional fee. I emailed and asked why, noone responded.

Rating:

5.0

excelent

Rating:

5.0

The location was great however UHAUL customer service was awful. Gave me wrong information. Spoke to three representatives to answer questions before I could get my order. Worst experience I've ever had.

Rating:

5.0

Great staff and customer service.

Rating:

5.0

10/10 no improvements needed

Rating:

5.0

Faster feedback after the keys have been turned in

Rating:

1.0

Staff is rude! So mean i rented online and when i got there the lady so rude said it was not available. Didn't even try to resolve just went and told me to call customer service! The truck after a while was then available and i rented a moving dolly and they did not have anymore available and i did not receive my refund for it!! Horrible service at this location!

Rating:

5.0

Keep doing what you're doing 😊

Rating:

1.0

My rental was not available when I arrived and I rescheduled my reservation. After about more than an hour of being in the store the employee advised me that my rental had arrived. Please work on availability on rentals before allowing customers to reserve.

Rating:

5.0

So far all good!

Rating:

5.0

When renting a closed trailer, the renter should have a reasonable assurance the container is durable and will protect the contents. A closed trailer should NOT leak and ruin possessions.

Rating:

5.0

Nothing at this time, excellent service.

Rating:

5.0

Thank you very much! You were the best!

Rating:

5.0

THE PAVEMENTS BETWEEN BUILDINGS NEED TO BE MAITAINED BETTER AND HOLES TO BE FILLED

Rating:

2.0

I have my date due on January 5th, and I give up my storage unit on January 4th, unfortunately they send me an email tell me I am past due on my payment, I called them back and explained to them don't have a storage, they say they will fix it, 2 weeks past and they called me again telling me you past do, I was really mad at them, she say you tell us, I said I did and I rent a uhaul to get my things out. Just it was awful experience plus there was a big cockroaches in my boxes.

Rating:

4.0

Got one of the larges unit in the facility. Air conditioned, but had a regular door to access the unit. I was expecting a garage size door. As a result, we were not able to store certain objects because they could not fir through the door. The largest units on the property should have garage sized doors.

Rating:

5.0

Mrs. Maureen, Mr. Rohan. And Quana were all awesome! Excellent service everytime I rent at this location. They are all the reason why I prefer this location at Nob Hill Rd.

Rating:

1.0

The truck was all over the place. I did not feel safe driving. It kept pulling to the left I almost hit a curb. We told someone there but unsure if they cared. There was too much heat blowing from the engine inside the driver side

Rating:

5.0

I am still amazed at how awesome this storage is. Highly recommendable.

Rating:

2.0

During a worldwide pandemic, once I fell into a low place financially, Uhaul did not give me options to pay what I could or a reduced amount or even an extension. They let me know if I didn’t have the full amount, my things would be auctioned. I lost e everything.

Rating:

1.0

Those people are rude and unprofessional never again

Rating:

4.0

First time customer should have more time to code in

Rating:

5.0

Very helpful and nice. Very professional. Will definitely recommend to anyone and everyone

Rating:

5.0

N/A

Rating:

5.0

Cherie is by far an excellent representation for the company. She is excellent with customer service. She gave me a wonderful experience with move in. She went above and beyond and made me feel at ease. I would use this location again simply because of her excellent service

Rating:

5.0

There seems to have been something that got into my space as there were papers that were chewed up. Nothing vital, but you should be noted.

Rating:

5.0

The nob hill location was Excelente. Manegment & crew . But the UHALL in the 800 number is the worse in comunicación is no good

Rating:

3.0

the roof above the units is in need of repair.

Rating:

5.0

Extremely grateful to the entire U-Haul team. My experience was for more than 3 years where they gave me the best attention in addition to the security that they always gave to my belongings. Thank you and I want to wish you many successes and blessings

Rating:

5.0

Getting the storage was quick and easy. All of the staff were friendly and very helpful

Rating:

5.0

Ms Maureen smart provided excellent service she was patient, polite and answer all my question she helped me quite a bit today Thank you!

Rating:

5.0

The manager was very helpful and she made sure everything went smooth throughout the move in

Rating:

5.0

Very clean well kept facility and friendly staff very helpful specially the manager she is great. Thanks you all.

Rating:

5.0

Great customer service, convenience location. Lowest rate within the area. Totally worth the visit before going somewhere else. Personalized assistance from the owner Josh, manager Cherie and the entire crew. Nothing bad to say from this location. Thank you all.

Rating:

4.0

Good place to do business with

Rating:

5.0

All businesses should take notice of how this specific U-Haul facility is operated from the manager to staff. If there were 10 stars they would get it. I rented a vehicle and was very happy with it. I took advantage of the free one month rental and was not disappointed. The staff was so polite it seemed to exude an air of friendliness even to the customers. Best description....”Wow!”

Rating:

4.0

Way over Priced

Rating:

5.0

A very clean and well kept place for your storage. The staff in is very helpful and knowledged on their facility.. I would recommend this business to anyone. Well done Uhaul Storage. 🤗

Rating:

3.0

For someone who was a customer for 14 years your prices were absurd. The fact you kept raising the prices and wouldn’t work with me for a lower price shows you don’t care about your customers. I am now saving $100 a month moving my storage to a different facility. Will not recommend Uhaul for storage just based on this alone.

Rating:

5.0

Staff are very polite and helpfull, charismatic and patience, i will recommend this.place for the service .

Rating:

5.0

The manager Cherie was the absolute best . She took care of me . She was kind and professional at all times . I really appreciated her service .

Rating:

4.0

Street aisles between storage rooms are narrow, impeding two trucks to drive side by side.

Rating:

5.0

cherry the manager was always helpful and very nice

Rating:

5.0

A little disappointed after I reserved a climate controlled storage unit and moved all my things in I noticed on my receipt “ no climate controlled”. When I phoned in and spoke with the rep he stated this storage unit 10 x 10 x 5 does not have any climate controlled. Wish I was told prior to moving my electronics and leather furniture in. I have plans to utilize the unit into August. That’s a long time to keep things in this unit.

Rating:

5.0

Manager is exceptional. I hope this gets to someone in the company so they can see that she should be an extremely valued employee.

Rating:

4.0

Everything went well except I just discovered you continued billing me after I closed the account

Rating:

5.0

Only problem I found were roaches running out of my storage boxes as I removed them from my storage unit. Had to put bug bombs in the U-Haul truck overnight so as not to transfer any bugs to new local

Rating:

5.0

All personnel is friendly and knowledgeable. They provided all the information I needed for the moving and storage transition. Great service. Thank you!

Rating:

4.0

Great

Rating:

5.0

As I was departing from my account, the store personnel was so personal and asked why. He did not have to ask. After I told him I successfully completed my mission, he smiled and said thank.

Rating:

5.0

Highly recommended this location for all of your Storage and Moving needs.

Rating:

5.0

Everyone made my moving transition very smooth. At this location all personnel is courteous, professional, and friendly. Thank you for all your help and guidance!! Highly recomendable!!!!

Rating:

5.0

Cherie and Ken are both very professional and caring. To the customers. Love this location and will continue to use in the future. Highly recommend for customer service and location.

Rating:

5.0

I had no issues.

Rating:

5.0

Extremely friendly and very helpful folks

Rating:

5.0

Excelent

Rating:

5.0

very pleasant person.

Rating:

5.0

The staff was very welcoming. Great customer service

Rating:

3.0

Good customer service.

Rating:

5.0

Excellent Service

Rating:

5.0

Excellent customer service.

Rating:

5.0

P

Rating:

5.0

Great service! Good experience Everyone very helpful!

Rating:

5.0

I will definitely recommend it to my friends and family

Rating:

5.0

All explanation about operation and direction given well done

Rating:

5.0

You got a great bunch of people their excellent service

Rating:

3.0

Not enough service reps avail to handle all the reservations. There were 2 reps available who had to handle EVERYTHING. My morning UHaul Van pickup took 45 minutes. Way too long!!

Rating:

5.0

Very Nice Manger so friendly

Rating:

5.0

Staff was always professional and always answered my questions. The place was easy to get in and out of as well. Thanks.

Rating:

5.0

Everyone was very helpful and professional. It was first time renting a storage. Everyone was very nice!

Rating:

5.0

I enjoyed my experience with uhaul Sunrise, the location was convenient, staff were friendly and helpful, the prices were reasonable.

Rating:

5.0

Staff was very helpful and respectful of my time.

Rating:

5.0

Excellent

Rating:

5.0

Excellent service

Rating:

4.0

Everyone was really nice. My only issue is that when I called several times to make sure the storage unit was cancelled I was on hold for a very long time over 20 mins with no one picking up at all.

Rating:

3.0

I never ever found s dolly in the facility to move things in or out. I got a vackache once due my effort to move heavy thinks from the car to the atorage inside of the building. Monthly payments high.

Rating:

5.0

Thank u for your love assistance you all have done a great job thankvyou

Rating:

5.0

Cherie is a pleasure!

Rating:

5.0

I might have his name wrong but he was super helpful and nice...Rohan? He was working early yesterday morning when we came in (May 13th @ 9am) He was great and took really good care of us!!

Rating:

5.0

Every time I come in everyone is very helpful.

Rating:

5.0

please see other review already sent … A1+++ facility … Cherie, Robert, Ken, Frank … all SO NICE to work with, made me feel welcome and offered me ANY assistance I should need, RECOMMENDED LOCATION!!

Rating:

5.0

Great service

Rating:

3.0

Two associates (owners) for more efficient and timely customer service should be presented at all times. It almost

Rating:

4.0

I’ve been using U-Haul for many years and I never had a problem so far they’ve been good to me

Rating:

5.0

prefered customer

Rating:

5.0

Friendly and very resourceful staff.

Rating:

5.0

I had a great experience at U-hual. Staff was super friendly and helpful. The process for getting a truck and storage unit was easy and simple. Very happy with U-haul.

Rating:

5.0

Good service

Rating:

5.0

Very

Rating:

3.0

My furniture was damaged because of water

Rating:

4.0

They charged me for gas on top of what they had already charged me. Not happy at all about that

Rating:

5.0

Very interesting people. Cherie, Rohan and Joshua. Thank you very much for your help.

Rating:

5.0

👍

Rating:

5.0

The staff is always friendly. The owner is terrific and always available.

Rating:

4.0

No comment

Rating:

3.0

Took forever to get our unit because of computer problems. Unit we were given already had a lock on it and had to get a new unit. There was only one cart to use in building. Abundant misinformation

Rating:

5.0

n/a

Rating:

5.0

To all - thank you! All of you are friendly and helpful, and nice to know. I didn't need you much - after all it's storage, lol - but when I did, I got exactly the help I needed.

Rating:

5.0

Sherry and staff very professional and cu

Rating:

4.0

I had no problems at all .

Rating:

5.0

Helpful, friendly, and super efficient staff. Clean, secure, and easily accessible storage units. Great location. A+ Thank you!

Rating:

5.0

I love miss Cherie and staff

Rating:

5.0

I told friends about the facility and recommended to use it.

Rating:

2.0

I called the office to set up payment for over due storage. I was told if I pay by a certain date I would be able to save my unit. My unit was sold and my info given to a perfect stranger to inform me

Rating:

5.0

Excellent place for all yours storage needs

Rating:

5.0

Been there for a good while and never had a problem. Great employees and friendly, considerate, helpful.. Sherri took care of my every need. Thank you for everything.

Rating:

5.0

.

Rating:

5.0

Great Service

Rating:

4.0

Very good!!!

Rating:

5.0

Cherie is so wonderful and helpful. I received excellent service. Thank you.

Rating:

5.0

Excellent services

Rating:

5.0

The staff was very courteous and Attentive.👏🏾👏🏾👏🏾

Rating:

5.0

Friendly and accommodating at every level..

Rating:

4.0

Great experience.

Rating:

5.0

Very professional

Rating:

5.0

This is the type of service you pay for!! From the moment I came everyone was so helpful. When I thought I misplaced my unit Saturday everyone jump to help. Thanks gentleman

Rating:

5.0

People I dealt with were excellent caring and patient.

Rating:

5.0

Excellent face to face customer service

Rating:

5.0

The service is always great at this facility. U Haul might be better off with a rewards program or membership program for ongoing or multi use customers.

Rating:

4.0

Dead roaches in hallway need to be swept out on daily basis

Rating:

5.0

Absolutely love the manager and overall had a great experience storing my things.

Rating:

5.0

I have used this storage servel times. thanks for your assistance to my needs. God bless you all.

Rating:

5.0

I am a pharmaceutical rep. I use U-haul to store samples/literature.