Customer Reviews for U-Haul Moving & Storage of Sunrise

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Sunrise

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Robert P. on

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Excellent customer service experience, Rohan was very helpful

Shannon D. on

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Always great service from this location. I’ve picked up from here multiple times in the past few weeks.

Williams S. on

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Maureen deserve a big promotion, great customer service

Midalia J. on

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Rohan was Great! Very professional, patient, and friendly. Thank you for people like him on your staff.

larry E. on

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People were very friendly. With a smile.

JASON S. on

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I have tented motorcycle trailers and moving vans from this location. I have already received incredible customer service on a personal level. I really can't say enough wonderful things about the staff.

Emily R. on

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Heber R. on

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Heber R. on

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Maria M. on

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Everyone made my moving transition very smooth. At this location all personnel is courteous, professional, and friendly. Thank you for all your help and guidance!! Highly recomendable!!!!

James J. on

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The worker who helped me was great and very nice I do not remember her name though

Leandro D. on

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I received a service level way beyond what I expected. Very nice people, they did all they could to help me.

maria M. on

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Customer did not leave a comment.

Lisette F. on

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Manager and Staff were amazing and awesome!! They really impressed me. I’m glad I chose this location instead of the one I use often. Great job 5 stars ⭐️ ⭐️⭐️⭐️⭐️ Hands down..

Shanette P. on

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I like the location of this uhaul; however, there needs to be more than one person at the front desk to service multiple customers. The wait time for some attention was way longer than expected.

Armando B. on

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I am extremely satisfied!!!!

Carlo G. on

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One of the best U-haul i ever been on the staff was friendly and helpful and i want to thank Maureen Smart for helping me out to get a Uhaul truck for a short period of time again thank you until next time.

Halber L. on

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OSCAR V. on

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micheal B. on

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kamille V. on

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Cesar R. on

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Nothing

Lormicia C. on

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Howard M. on

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Maureen provided prompt, courteous, and professional service and in our opinion was a good ambassador for U-Haul.

JANICE E. on

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Cherie and Ken are both very professional and caring. To the customers. Love this location and will continue to use in the future. Highly recommend for customer service and location.

Ramona R. on

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To have the complete information written, because not every body know a full English here!

Virginia G. on

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Easy in easy out. Great personnel. This will be my go to dealer. Thank you.

Angela F. on

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The staff is friendly and quick to provide service. They always have trucks and cargo vans available!

LORNA R. on

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I had no issues.

Brenda Z. on

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Gisel M. on

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hollis H. on

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U haul staff did very well in caring for my need and request. The return of the rental was handled professionally

Cynthia M. on

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Extremely friendly and very helpful folks

liam Q. on

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Customer did not leave a comment.

Debrorah R. on

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Very efficient!

Marie B. on

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The most professional stafff very friendly and helpfull

KENT M. on

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Fast & friendly service. Needed a 20' truck for 1 day.

Luis H. on

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Exelente servicio

JOSE A. on

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Great and clean van we rented. The customer service provided was excellent too.

Robert C. on

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Customer did not leave a comment.

Nidia B. on

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Excelent

Kurisma B. on

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I was charged for an item I did NOT USE

Albert L. on

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Can not think of anything more.Everything was good.

Diego C. on

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Clean the trucks

Jennifer F. on

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keep doing it. maybe explain the app for people. and explain that you can drop it off after hours with the app.

Jeanne M. on

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Richard B. on

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John L. on

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Nicole R. on

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The person who helped me was Maureen. I have to say she was so kind and she gave me all the information which I think is important when you do this. Thank you to her and thank you for the excellent service always.

Aaron K. on

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Maureen was amazing! Super helpful.

Miguel O. on

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Great service, quick, easy, Can’t complain!

carol H. on

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More staff to help Customer

john S. on

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Monica W. on

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Calandria W. on

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juanito A. on

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Christopher B. on

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No improvement needed. Extremely helpful, cheerful personnel, No waiting for the truck. It was already waiting for us. Everything went smoothly from the rental to returning the vehicle. Again, most importantly, your employees made the entire transaction great.

Nakia T. on

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Teresa A. on

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Very friendly staff. Quick and easy check out. No complaints

Rebecca T. on

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Patricia L. on

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The counter representative who assisted me was very helpful, professional and personable. The woman also working during my visit jumped in to help to make sure I was taken care of quickly. They made it a nice experience and will always come back to the nob hill, sunrise location because of the customer service.

Teresa E. on

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I think everything was good. Didn’t have any complaints

Rodolfo W. on

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Shannon D. on

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MICHAEL K. on

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very pleasant person.

Cathy M. on

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P/U Went well.

Alan E. on

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Rick R. on

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Unfortunately there is little parking space for the volume this location does. That is why I did not rate excellent because it was difficult parking

Eli P. on

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All excellent

Christian K. on

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Joshua was extremely helpful. Great experience. Kudos!

Rejean G. on

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Customer did not leave a comment.

David A. on

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I filled gas tank prior to turning in and was still charged for gas. I was also over charged and was hit with an overdraft fee because of you guys. Thanks.

Adam H. on

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They charged me for fuel when I returned the truck with the same amount of fuel as when i renter the truck. I will never use this location again. And the fact that the employees couldn’t inspect the truck when I came there to rent it was wrong. I will definitely go with another rental truck company for my future moving needs

Joseph S. on

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Your company policy is to rip off clients

DONALD H. on

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Martyn S. on

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Ricardo R. on

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ginalee v. on

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The staff was very welcoming. Great customer service

ginalee V. on

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Sandra N. on

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alvin J. on

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Maureen Smart was absolutely wonderful and pleasant to deal with.

fran T. on

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I have to say the manager was very friendly, accommodating and gave me a good value...

Brandon H. on

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Customer did not leave a comment.

ALLYSSA T. on

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Extremely easy process for a last min rental

reeva P. on

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Sisely J. on

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Shorten check-in time for customers who have a registration. In my online order, it said I would receive 12 furniture blankets for $10 and I only received 6. I was requested 2 utility dollies and was told I could one have one because other customers required it for one way trips. This was a little upsetting to me, cause more work on my end and requiring the need for the truck longer. When I questioned the representative, he stated that the guarantee only counts for reservations made within 24 hours, so because I made my reservation 48 hours prior I'm penalized.

ANDREW H. on

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Keep up the great work. This is my go to spot because it’s super fast and convenient! Thank you guys.

Ruben T. on

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App did not let me return my rental after hours

Lovenson L. on

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REJEAN G. on

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avieda G. on

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helene G. on

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Maureen the agent was fantastic, explained everything very well, she made it so easy. And a great attitude. Will highly recommend.

alexander L. on

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Scott C. on

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Everything was great and Cherie the manager is very helpful. I always use this location for my trailer needs.

CHANA M. on

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Anthony E. on

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harry G. on

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Dropped off after hours. Seemed safe.

YOHALBER P. on

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Genevieve R. on

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Milan D. on

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pick up and return was a snap

justo E. on

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Torin R. on

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Dennis F. on

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Swayne G. on

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Maureen was awesome very helpful and help me rent the right truck for my use.

JEFFREY L. on

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Excellent team members at the Sunrise Florida Uhaul location

Ricardo L. on

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Keep doing what you are doing!!

Leyonda J. on

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Acknowledgement and sense of direction. You walk in yo wait 10 minutes for them to tell you thanks just drop your keys off. Why not ask how may I help you when customers walk in

Dale K. on

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Good customer service.

Reinaldo D. on

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Excellent Service

diana h. on

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Excellent customer service.

RHONDA L. on

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P

james h. on

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Great service! Good experience Everyone very helpful!

Efron K. on

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I will definitely recommend it to my friends and family

martin g. on

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All explanation about operation and direction given well done

KIRK S. on

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You got a great bunch of people their excellent service

WILLIAM C. on

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Not enough service reps avail to handle all the reservations. There were 2 reps available who had to handle EVERYTHING. My morning UHaul Van pickup took 45 minutes. Way too long!!

KENNY H. on

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Very Nice Manger so friendly

kyle w. on

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Staff was always professional and always answered my questions. The place was easy to get in and out of as well. Thanks.

margret n. on

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Everyone was very helpful and professional. It was first time renting a storage. Everyone was very nice!

richard w. on

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I enjoyed my experience with uhaul Sunrise, the location was convenient, staff were friendly and helpful, the prices were reasonable.

STEVE T. on

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Staff was very helpful and respectful of my time.

Vivien S. on

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Excellent

RICHARD C. on

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Excellent service

Simon S. on

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Everyone was really nice. My only issue is that when I called several times to make sure the storage unit was cancelled I was on hold for a very long time over 20 mins with no one picking up at all.

juan g. on

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I never ever found s dolly in the facility to move things in or out. I got a vackache once due my effort to move heavy thinks from the car to the atorage inside of the building. Monthly payments high.

VALRIE F. on

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Thank u for your love assistance you all have done a great job thankvyou

TINA L. on

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Cherie is a pleasure!

Simon S. on

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I might have his name wrong but he was super helpful and nice...Rohan? He was working early yesterday morning when we came in (May 13th @ 9am) He was great and took really good care of us!!

ellen m. on

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Every time I come in everyone is very helpful.

Daniel F. on

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please see other review already sent … A1+++ facility … Cherie, Robert, Ken, Frank … all SO NICE to work with, made me feel welcome and offered me ANY assistance I should need, RECOMMENDED LOCATION!!

george k. on

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Great service

Vivien S. on

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Two associates (owners) for more efficient and timely customer service should be presented at all times. It almost

Philippe P. on

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I’ve been using U-Haul for many years and I never had a problem so far they’ve been good to me

vernon a. on

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prefered customer

WILFRED R. on

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Friendly and very resourceful staff.

Carlos B. on

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I had a great experience at U-hual. Staff was super friendly and helpful. The process for getting a truck and storage unit was easy and simple. Very happy with U-haul.

sabina p. on

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Good service

Rinna S. on

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Very

Tracy T. on

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My furniture was damaged because of water

ANA MARIA H. on

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They charged me for gas on top of what they had already charged me. Not happy at all about that

danielle c. on

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Very interesting people. Cherie, Rohan and Joshua. Thank you very much for your help.

THOMAS R. on

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👍

LAURA F. on

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The staff is always friendly. The owner is terrific and always available.

NETALIA V. on

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No comment

audrey L. on

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Took forever to get our unit because of computer problems. Unit we were given already had a lock on it and had to get a new unit. There was only one cart to use in building. Abundant misinformation

MICHELLE B. on

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n/a

JAMES P. on

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To all - thank you! All of you are friendly and helpful, and nice to know. I didn't need you much - after all it's storage, lol - but when I did, I got exactly the help I needed.

richard c. on

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Sherry and staff very professional and cu

JAY A. on

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I had no problems at all .

Diane L. on

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Helpful, friendly, and super efficient staff. Clean, secure, and easily accessible storage units. Great location. A+ Thank you!

KRISTINO S. on

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I love miss Cherie and staff

nydia v. on

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I told friends about the facility and recommended to use it.

Tanya J. on

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I called the office to set up payment for over due storage. I was told if I pay by a certain date I would be able to save my unit. My unit was sold and my info given to a perfect stranger to inform me

EFRAIN K. on

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Excellent place for all yours storage needs

patricia l. on

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Been there for a good while and never had a problem. Great employees and friendly, considerate, helpful.. Sherri took care of my every need. Thank you for everything.

JOYCE W. on

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Daniel V. on

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Great Service

Jose E C. on

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Very good!!!

jan d. on

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Cherie is so wonderful and helpful. I received excellent service. Thank you.

Judith S. on

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Excellent services

Claudia R. on

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The staff was very courteous and Attentive.👏🏾👏🏾👏🏾

Louis B. on

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Friendly and accommodating at every level..

Wilhelm G. on

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Great experience.

HAROLD S. on

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Very professional

JONATHAN Z. on

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This is the type of service you pay for!! From the moment I came everyone was so helpful. When I thought I misplaced my unit Saturday everyone jump to help. Thanks gentleman

jon l. on

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People I dealt with were excellent caring and patient.

alma l. on

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Excellent face to face customer service

TIMOTHY W. on

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The service is always great at this facility. U Haul might be better off with a rewards program or membership program for ongoing or multi use customers.

WESLEY L. on

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Dead roaches in hallway need to be swept out on daily basis

steven f. on

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Absolutely love the manager and overall had a great experience storing my things.

Earline S. on

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I have used this storage servel times. thanks for your assistance to my needs. God bless you all.

AARON J. on

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I am a pharmaceutical rep. I use U-haul to store samples/literature.

LAURA G. on

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Everything was excellent and convenient and the staff was always great, friendly and accommodating. If I ever need a storage unit again, I would definitely return with no hesitation. Thank you!