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PAUL B. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Sunrise
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
At least here someone was there to receive the equipment and help with the process of dropping off without problems.
KARINA E.Alex was great
ALICEMARSHALL H.New person did not put trailer on correct and trailer came off while driving
LOUIS R.Drivers door was hard to close ! Cost for mileage is too high!!! Didn't expect to pay so much for 6 hrs Of use !!!
WARREN R.The staff at the rental desk are very friendly, would rent here again!
Clemente A.Nothing,is perfect
NORBERTO G.Friendly people and great service
sharon c. | First ImpressionsKeep doing what you are doing. Thanks
John M.Well I said I have my own insurance and told the person and I still got charged. I said I don't want insurance l.
NEHA S.Nothing
Michael M.The customer service representative was a little agitated because she was alone. It was a little busy and I can understand her frustration. However, she could have responded to me differently when I wanted to change the card I made the reservation with. She did not want to touch my card because she had no gloves. I told her I can hold the card in my hand and she said but I cannot read it because you would have to turn the card at an angle. I asked another employee to read the card for her and he just took the card from my hand and typed it in. I believe in safety and the simple solution would have been to sanitize your hands after holding my card. That was the only issue I had.
DANIEL O.The main guy who helped me, Rohan was great; went beyond his duties to make sure my experience was top notch
DuJuan T. | First ImpressionsThe only issue I really had was not their fault. The Uhaul was not “reserved and guaranteed†at the time I was supposed to pick it up since the customer had not returned it yet.
RONALD H.i set up for a pick using your automated / smart phone feature. not only was the truck not set up that way when i attempted to get assistance from your team members both over the phone and in person i was basically called a liar twice. between the truck key being in the store and not available for immediate use i had to wait a long time in a line and then was dealing with individuals that didn't listen when i explained the online feature wasn't working. i was made to stand in line, there after had to start the reservation over again and was dealt with very poorly when i explained i had already paid and was told no i hadn't but in the end they say everything i had previously explained was as i stated booked and paid for and should have had a dolly and blankets both of which were not available in the truck. i was delayed in leaving and packing and leaving for my moving trip. and now i see that while i returned the truck clean and in the same condition and with more gas than i received it with, i was charged an additional fee for i'm not sure what exactly. i was not happy with your process or your team both on the ground and the very rude individual i spoke to on the phone when i was at the truck attempting to follow the process myself before engaging the team in the office because i wasn't supposed to have to interact with them when i set up the reservation and paid so i did get an unsealed nasty dolly that was very rusted and messed up some of my items when using (stain) but i also was not given blankets and was not credited this amount.
RACHEL A.N/A
OSWALDO S.The older jamaican lady in the office was very helpful and respectful she gave me all the information i needed and made me smile she was exceptional
MOURICA A.friendlier staff
Abraham P.Not sure, because we had no problem. Once we followed instruction in struction
BRETT T.Online checkin useless at this location. No keys in the lockbox. Furniture pads rented and charged for but not provided. Next time will use a different location
Jose I.Change oil light was on and I was overcharged for an extra day which they advised would be credited
DINA A.Kenneth was super helpful and friendly. Greatly appreciate the help.
LUIS O.The after hours return process (through the text sent) does not work, couldn't scan the barcode location, or take pictures. But, when I went to uhaul.com/share, that worked fine
Joseph G.I got charged 20 miles /$20extra NOT HAPPY
NORA B.Christina was awesome
PEGGY W.Sheila was the best & so helpful.
NAVA J. | First ImpressionsStaff very helpful and understanding
JOHANNE C.Maureen was direct, and straight forward, but helpful and friendly
brett t. | First ImpressionsNothing the entire staff was very nice and efficient..
LISETTE F.enjoyed the quick service as I walk into the store. The availability was excellent and all questions were answered prior to leaving the office
Winston D.Keep up the great service!
DOUGLAS Y.The didn't care how to treat a client a d were rude and indifferent when the system was down.
JOHN G.The trailer was dirty. I had to attach it myself, because they didn't have anyone available to help.
EDUARDO A.You guys are awesome, helpful, kind, patience, polite, and good comprehensive, thanks alots, you guys the best.
JACKSON J.To improve your business model you should consider adding small pickup trucks for those purchases that are to big for the average vehicle. I like the idea of hiring helpers...two thumbs up. This location seems to have it all, very satisfied with this location, employees, and services offered.
CAL A.I rented a Cargo Van with a Dolly. When I returned the Cargo I left the Dolly in the back and I told the lady at the reception desk about and she said.... don't worry we will ha dale it..... some how few hours later I received the bill with a 150$ charge for a new dolly.
ALEXANDER L.Mrs Arnold the owner was very attentive. Definitely recommend
Neil K. | First ImpressionsI always use this location for truck rentals also..always a good experience. The storage facility is good, staff is friendly.
CLEVE J. | Overall ExperienceOver rated
NEEKISHA D.The owner was extremely accommodating & helpful. She made my experience an A+ !
Brittany C. | Online Move InI think the employee's name was LaQuanda.....super efficient, super pleasant, awesome attitude and not afraid to get her hands dirty. They are lucky to have her working there.
Alfred D.Everything it ok so far..
Sylvestre C.I did online preference to getting the van and it was extremely difficult locating the van using the number on the van, other than that was a good experience.
Natasha H.Fast, efficient, and professional. Exceeded my expectations. Special thanks to the owner/manager Ms. Arnold. She is well informed and provided first class customer service.
MONICA L. | First ImpressionsMaureen was outstanding. Very pleasant, helpful and professional.
JORGE O.I paid for it and returned it on time with more than the required gas. However, I was charged an additional fee. I emailed and asked why, noone responded.
CHARLOTTE L.excelent
Raul R.The location was great however UHAUL customer service was awful. Gave me wrong information. Spoke to three representatives to answer questions before I could get my order. Worst experience I've ever had.
GERALD T.Great staff and customer service.
Stacey L.10/10 no improvements needed
ERIK S.Faster feedback after the keys have been turned in
Andre S.Staff is rude! So mean i rented online and when i got there the lady so rude said it was not available. Didn't even try to resolve just went and told me to call customer service! The truck after a while was then available and i rented a moving dolly and they did not have anymore available and i did not receive my refund for it!! Horrible service at this location!
Hulda C.Keep doing what you're doing 😊
PAULA W.My rental was not available when I arrived and I rescheduled my reservation. After about more than an hour of being in the store the employee advised me that my rental had arrived. Please work on availability on rentals before allowing customers to reserve.
Francisco R.So far all good!
MARIANO O.THE PAVEMENTS BETWEEN BUILDINGS NEED TO BE MAITAINED BETTER AND HOLES TO BE FILLED
Milan D. | Overall ExperienceI have my date due on January 5th, and I give up my storage unit on January 4th, unfortunately they send me an email tell me I am past due on my payment, I called them back and explained to them don't have a storage, they say they will fix it, 2 weeks past and they called me again telling me you past do, I was really mad at them, she say you tell us, I said I did and I rent a uhaul to get my things out. Just it was awful experience plus there was a big cockroaches in my boxes.
Zackaria A. | Overall ExperienceGot one of the larges unit in the facility. Air conditioned, but had a regular door to access the unit. I was expecting a garage size door. As a result, we were not able to store certain objects because they could not fir through the door. The largest units on the property should have garage sized doors.
Snell F. | First ImpressionsMrs. Maureen, Mr. Rohan. And Quana were all awesome! Excellent service everytime I rent at this location. They are all the reason why I prefer this location at Nob Hill Rd.
Anthony R. | Overall ExperienceThe truck was all over the place. I did not feel safe driving. It kept pulling to the left I almost hit a curb. We told someone there but unsure if they cared. There was too much heat blowing from the engine inside the driver side
STEPHANIE C. | Overall ExperienceI am still amazed at how awesome this storage is. Highly recommendable.
PAMETA C. | Overall ExperienceDuring a worldwide pandemic, once I fell into a low place financially, Uhaul did not give me options to pay what I could or a reduced amount or even an extension. They let me know if I didn’t have the full amount, my things would be auctioned. I lost e everything.
Nikki M. | Overall ExperienceThose people are rude and unprofessional never again
CHRISTLENE S. | Overall ExperienceFirst time customer should have more time to code in
PATRICK A. | First ImpressionsVery helpful and nice. Very professional. Will definitely recommend to anyone and everyone
JAMES P. | First ImpressionsN/A
Kevin C. | Overall ExperienceCherie is by far an excellent representation for the company. She is excellent with customer service. She gave me a wonderful experience with move in. She went above and beyond and made me feel at ease. I would use this location again simply because of her excellent service
Michelle B. | Online Move InThere seems to have been something that got into my space as there were papers that were chewed up. Nothing vital, but you should be noted.
KEVIN J. | Overall ExperienceThe nob hill location was Excelente. Manegment & crew . But the UHALL in the 800 number is the worse in comunicación is no good
lionel p. | First Impressionsthe roof above the units is in need of repair.
Doreen S. | First ImpressionsExtremely grateful to the entire U-Haul team. My experience was for more than 3 years where they gave me the best attention in addition to the security that they always gave to my belongings. Thank you and I want to wish you many successes and blessings
Luis g. | Overall ExperienceGetting the storage was quick and easy. All of the staff were friendly and very helpful
Rosemary B. | Overall ExperienceMs Maureen smart provided excellent service she was patient, polite and answer all my question she helped me quite a bit today Thank you!
PAULA W. | First ImpressionsThe manager was very helpful and she made sure everything went smooth throughout the move in
Jaison L. | First ImpressionsVery clean well kept facility and friendly staff very helpful specially the manager she is great. Thanks you all.
JUAN F. | Overall ExperienceGreat customer service, convenience location. Lowest rate within the area. Totally worth the visit before going somewhere else. Personalized assistance from the owner Josh, manager Cherie and the entire crew. Nothing bad to say from this location. Thank you all.
Hugo P. | Overall ExperienceGood place to do business with
henry n. | First ImpressionsAll businesses should take notice of how this specific U-Haul facility is operated from the manager to staff. If there were 10 stars they would get it. I rented a vehicle and was very happy with it. I took advantage of the free one month rental and was not disappointed. The staff was so polite it seemed to exude an air of friendliness even to the customers. Best description....”Wow!”
CHRIS A. | Overall ExperienceWay over Priced
FAX SIGN BANNER INC. R. | Overall ExperienceA very clean and well kept place for your storage. The staff in is very helpful and knowledged on their facility.. I would recommend this business to anyone. Well done Uhaul Storage. 🤗
KATRINA B. | Overall ExperienceFor someone who was a customer for 14 years your prices were absurd. The fact you kept raising the prices and wouldn’t work with me for a lower price shows you don’t care about your customers. I am now saving $100 a month moving my storage to a different facility. Will not recommend Uhaul for storage just based on this alone.
LEIGH COLLEEN*** G. | Overall ExperienceStaff are very polite and helpfull, charismatic and patience, i will recommend this.place for the service .
Richard Z. | First ImpressionsThe manager Cherie was the absolute best . She took care of me . She was kind and professional at all times . I really appreciated her service .
KATHY L. | Overall ExperienceStreet aisles between storage rooms are narrow, impeding two trucks to drive side by side.
Sergio L. | Overall Experiencecherry the manager was always helpful and very nice
KEVIN A. | Overall ExperienceA little disappointed after I reserved a climate controlled storage unit and moved all my things in I noticed on my receipt “ no climate controlled”. When I phoned in and spoke with the rep he stated this storage unit 10 x 10 x 5 does not have any climate controlled. Wish I was told prior to moving my electronics and leather furniture in. I have plans to utilize the unit into August. That’s a long time to keep things in this unit.
candace a. | First ImpressionsManager is exceptional. I hope this gets to someone in the company so they can see that she should be an extremely valued employee.
Cynthia M. | Overall ExperienceEverything went well except I just discovered you continued billing me after I closed the account
lenard p. | Overall ExperienceOnly problem I found were roaches running out of my storage boxes as I removed them from my storage unit. Had to put bug bombs in the U-Haul truck overnight so as not to transfer any bugs to new local
CHRISTOPHER E. | Overall ExperienceAll personnel is friendly and knowledgeable. They provided all the information I needed for the moving and storage transition. Great service. Thank you!
Maria M. | Overall ExperienceGreat
SHERLON W. | First ImpressionsAs I was departing from my account, the store personnel was so personal and asked why. He did not have to ask. After I told him I successfully completed my mission, he smiled and said thank.
emily h. | Overall ExperienceHighly recommended this location for all of your Storage and Moving needs.
CHRIS L. | Overall ExperienceEveryone made my moving transition very smooth. At this location all personnel is courteous, professional, and friendly. Thank you for all your help and guidance!! Highly recomendable!!!!
Maria M. | First ImpressionsCherie and Ken are both very professional and caring. To the customers. Love this location and will continue to use in the future. Highly recommend for customer service and location.
JANICE E. | Overall ExperienceI had no issues.
LORNA R. | Overall ExperienceExtremely friendly and very helpful folks
Cynthia M. | First ImpressionsExcelent
Nidia B. | Overall Experiencevery pleasant person.
MICHAEL K. | First ImpressionsThe staff was very welcoming. Great customer service
ginalee v. | First ImpressionsGood customer service.
Dale K. | First ImpressionsExcellent Service
Reinaldo D. | Overall ExperienceExcellent customer service.
diana h. | First ImpressionsP
RHONDA L. | Overall ExperienceGreat service! Good experience Everyone very helpful!
james h. | First ImpressionsI will definitely recommend it to my friends and family
Efron K. | Overall ExperienceAll explanation about operation and direction given well done
martin g. | First ImpressionsYou got a great bunch of people their excellent service
KIRK S. | First ImpressionsNot enough service reps avail to handle all the reservations. There were 2 reps available who had to handle EVERYTHING. My morning UHaul Van pickup took 45 minutes. Way too long!!
WILLIAM C. | Overall ExperienceVery Nice Manger so friendly
KENNY H. | First ImpressionsStaff was always professional and always answered my questions. The place was easy to get in and out of as well. Thanks.
kyle w. | Overall ExperienceEveryone was very helpful and professional. It was first time renting a storage. Everyone was very nice!
margret n. | Overall ExperienceI enjoyed my experience with uhaul Sunrise, the location was convenient, staff were friendly and helpful, the prices were reasonable.
richard w. | Overall ExperienceStaff was very helpful and respectful of my time.
STEVE T. | Overall ExperienceExcellent
Vivien S. | Overall ExperienceExcellent service
RICHARD C. | First ImpressionsEveryone was really nice. My only issue is that when I called several times to make sure the storage unit was cancelled I was on hold for a very long time over 20 mins with no one picking up at all.
Simon S. | Overall ExperienceI never ever found s dolly in the facility to move things in or out. I got a vackache once due my effort to move heavy thinks from the car to the atorage inside of the building. Monthly payments high.
juan g. | Overall ExperienceThank u for your love assistance you all have done a great job thankvyou
VALRIE F. | Overall ExperienceCherie is a pleasure!
TINA L. | First ImpressionsI might have his name wrong but he was super helpful and nice...Rohan? He was working early yesterday morning when we came in (May 13th @ 9am) He was great and took really good care of us!!
Simon S. | First ImpressionsEvery time I come in everyone is very helpful.
ellen m. | Overall Experienceplease see other review already sent … A1+++ facility … Cherie, Robert, Ken, Frank … all SO NICE to work with, made me feel welcome and offered me ANY assistance I should need, RECOMMENDED LOCATION!!
Daniel F. | First ImpressionsGreat service
george k. | Overall ExperienceTwo associates (owners) for more efficient and timely customer service should be presented at all times. It almost
Vivien S. | First ImpressionsI’ve been using U-Haul for many years and I never had a problem so far they’ve been good to me
Philippe P. | Overall Experienceprefered customer
vernon a. | Overall ExperienceFriendly and very resourceful staff.
WILFRED R. | First ImpressionsI had a great experience at U-hual. Staff was super friendly and helpful. The process for getting a truck and storage unit was easy and simple. Very happy with U-haul.
Carlos B. | First ImpressionsGood service
sabina p. | Overall ExperienceVery
Rinna S. | First ImpressionsMy furniture was damaged because of water
Tracy T. | Overall ExperienceThey charged me for gas on top of what they had already charged me. Not happy at all about that
ANA MARIA H. | Overall ExperienceVery interesting people. Cherie, Rohan and Joshua. Thank you very much for your help.
danielle c. | First Impressions👍
THOMAS R. | First ImpressionsThe staff is always friendly. The owner is terrific and always available.
LAURA F. | Overall ExperienceNo comment
NETALIA V. | Overall ExperienceTook forever to get our unit because of computer problems. Unit we were given already had a lock on it and had to get a new unit. There was only one cart to use in building. Abundant misinformation
audrey L. | First Impressionsn/a
MICHELLE B. | Overall ExperienceTo all - thank you! All of you are friendly and helpful, and nice to know. I didn't need you much - after all it's storage, lol - but when I did, I got exactly the help I needed.
JAMES P. | Overall ExperienceSherry and staff very professional and cu
richard c. | Overall ExperienceI had no problems at all .
JAY A. | Overall ExperienceHelpful, friendly, and super efficient staff. Clean, secure, and easily accessible storage units. Great location. A+ Thank you!
Diane L. | First ImpressionsI love miss Cherie and staff
KRISTINO S. | Overall ExperienceI told friends about the facility and recommended to use it.
nydia v. | Overall ExperienceI called the office to set up payment for over due storage. I was told if I pay by a certain date I would be able to save my unit. My unit was sold and my info given to a perfect stranger to inform me
Tanya J. | Overall ExperienceExcellent place for all yours storage needs
EFRAIN K. | Overall ExperienceBeen there for a good while and never had a problem. Great employees and friendly, considerate, helpful.. Sherri took care of my every need. Thank you for everything.
patricia l. | Overall Experience.
JOYCE W. | Overall ExperienceGreat Service
Daniel V. | ReservationVery good!!!
Jose E C. | Overall ExperienceCherie is so wonderful and helpful. I received excellent service. Thank you.
jan d. | ReservationExcellent services
Judith S. | Overall ExperienceThe staff was very courteous and Attentive.👏🏾👏🏾👏🏾
Claudia R. | Overall ExperienceFriendly and accommodating at every level..
Louis B. | Overall ExperienceGreat experience.
Wilhelm G. | Overall ExperienceVery professional
HAROLD S. | Overall ExperienceThis is the type of service you pay for!! From the moment I came everyone was so helpful. When I thought I misplaced my unit Saturday everyone jump to help. Thanks gentleman
JONATHAN Z. | ReservationPeople I dealt with were excellent caring and patient.
jon l. | ReservationExcellent face to face customer service
alma l. | ReservationThe service is always great at this facility. U Haul might be better off with a rewards program or membership program for ongoing or multi use customers.
TIMOTHY W. | Overall ExperienceDead roaches in hallway need to be swept out on daily basis
WESLEY L. | Overall ExperienceAbsolutely love the manager and overall had a great experience storing my things.
steven f. | Overall ExperienceI have used this storage servel times. thanks for your assistance to my needs. God bless you all.
Earline S. | Overall ExperienceI am a pharmaceutical rep. I use U-haul to store samples/literature.
AARON J. | Overall ExperienceEverything was excellent and convenient and the staff was always great, friendly and accommodating. If I ever need a storage unit again, I would definitely return with no hesitation. Thank you!
LAURA G. | Overall Experience