Customer Reviews for U-Haul Moving & Storage of Sunrise

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Sunrise

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Teresa D. on

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Your customer service is excellent,keep up the good work.

Jose A. on

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carlos V. on

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All goood thanks

GUY B. on

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Chris W. on

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ANA C. on

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Joshua was very helpful in answering all of my questions and concerns

Paul J. on

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Service was well delivered, the counter person was on point, knowledgeable and helpful.

Yolanda R. on

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Kyle H. on

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Maureen Smart was very kind

Michael H. on

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We have used this location many times and always have great service

Bharat M. on

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maureen was very nice and helpful.

Michael M. on

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Make sure you have more four-wheelers the dollies the four wheelers because they didn't have none when I rented it so that's about the only thing that was thing but I had to work around it but everything else is fine

GEORGE F. on

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You're marvelous bunch of guys keep up the good works. See you soon.

KURT W. on

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Excellent service....keep up the good work!

FLAVIO S. on

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I am trying to provide review for contracts 25489551 or 25489557, which relate to rental of 2 U-Boxes moved from Omaha, NE to Sunrise, FL. I only put one piece of electronics inside the U-Box because it wouldn't fit in my car (a ~$500 brand new 55" TV) properly packaged in its original box and secured inside the box on top of a TV stand placed at the bottom of the box, and with furniture pads on top to make sure it wouldn't move. Yet, the TV screen arrived all cracked. I have been trying to resolve this with RepWest by they keep saying that there has been no damage to U-Box. I have been telling RepWest that an impact on the side of the box, or excessive shaking while handling the box, may not cause visible damage to the box, but can very well crack a TV screen because the walls of the box are made of wood and not stiff enough. While other things may have happened as well, on the day I went pick up the U-Box in Sunrise, they had placed the plastic cover wrong - in such way that the door could not be opened. The lady was alone at the U-Haul facility and she removed the U-Box from the trailer, re-positioned the plastic cover, and put the U-Box back in the trailer, and in all that process that she was doing alone with a big line of people waiting for her to take care of other rentals, she tried to do it very quickly and the U-Box did shake quite a lot during the process. Unfortunately, there is no way I can prove how the TV cracked and would hope that U-Haul would care for its customers. But I am quite disappointed that even though I was extremely cautioned about putting my TV inside a wood U-Box, and watched all videos available that give tips on how to make sure things don't move inside the box, the only piece of electronics arrived cracked. As such, I will never recommend U-Box to anyone and will make additional public reviews online to warn people that U-Box is not safe for valuable and fragile items.

Mercedes K. on

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I thought having to rent a vehicle twice in one week would be very aggravating, but Rohan and Maureen at the U-haul of Nob Hill in Sunrise, Fl. made my experience a very pleasant one. They are both exceptional employees and deserve to recognized. I would definitely recommend and return to this location.

Reinaldo D. on

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Shawn F. on

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Orwin J. on

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There's nothing to improve. Maureen and Rohon did an amazing job. Our movers cancelled on us. So we had to locate a qualified moving firm ASAP. Maureen and Rohon connected us with an affordable moving firm through MOVING HELP. It took us two days to get everything moved. The movers were with us every step of the way. The Nob Hill Uhaul gets 5 Stars from us.

charles F. on

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Ignacio D. on

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Mary M. on

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Gilbert F. on

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Carl W. on

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Robert M. on

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Dawn L. on

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My experience was awesome. Miss Smart at the Nob Hill location was an absolute joy to work with. I would definitely recommend her to anyone who needs haul services.

Timothy D. on

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Ellen C. on

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Very efficient,friendly and great service.

Sherlande L. on

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Junior C. on

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My experience there was very pleasant and the help from Maureen was very professional and she was hands on with helping informing me about the return policies.

Chris C. on

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Great service!!! The woman who helped me was awesome!!! Just wish I could remember her name

Mercedez K. on

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I was very pleased with my experience. Maureen was very attentive during my rental process. I would definitely rent from this location again in the future.

Reinaldo D. on

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Nothing everything justo fine.

Will D. on

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Victor F. on

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Alejandro S. on

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Very professional and very helpful

giancarlo B. on

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So far is good, just keep improving !

clawdia S. on

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berni A. on

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Geri J. on

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diana h. on

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Excellent customer service.

RHONDA L. on

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P

james h. on

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Great service! Good experience Everyone very helpful!

Efron K. on

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I will definitely recommend it to my friends and family

martin g. on

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All explanation about operation and direction given well done

KIRK S. on

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You got a great bunch of people their excellent service

WILLIAM C. on

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Not enough service reps avail to handle all the reservations. There were 2 reps available who had to handle EVERYTHING. My morning UHaul Van pickup took 45 minutes. Way too long!!

KENNY H. on

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Very Nice Manger so friendly

kyle w. on

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Staff was always professional and always answered my questions. The place was easy to get in and out of as well. Thanks.

margret n. on

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Everyone was very helpful and professional. It was first time renting a storage. Everyone was very nice!

richard w. on

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I enjoyed my experience with uhaul Sunrise, the location was convenient, staff were friendly and helpful, the prices were reasonable.

STEVE T. on

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Staff was very helpful and respectful of my time.

Vivien S. on

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Excellent

RICHARD C. on

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Excellent service

Simon S. on

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Everyone was really nice. My only issue is that when I called several times to make sure the storage unit was cancelled I was on hold for a very long time over 20 mins with no one picking up at all.

juan g. on

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I never ever found s dolly in the facility to move things in or out. I got a vackache once due my effort to move heavy thinks from the car to the atorage inside of the building. Monthly payments high.

VALRIE F. on

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Thank u for your love assistance you all have done a great job thankvyou

TINA L. on

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Cherie is a pleasure!

Simon S. on

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I might have his name wrong but he was super helpful and nice...Rohan? He was working early yesterday morning when we came in (May 13th @ 9am) He was great and took really good care of us!!

ellen m. on

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Every time I come in everyone is very helpful.

Daniel F. on

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please see other review already sent … A1+++ facility … Cherie, Robert, Ken, Frank … all SO NICE to work with, made me feel welcome and offered me ANY assistance I should need, RECOMMENDED LOCATION!!

george k. on

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Great service

Vivien S. on

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Two associates (owners) for more efficient and timely customer service should be presented at all times. It almost

Philippe P. on

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I’ve been using U-Haul for many years and I never had a problem so far they’ve been good to me

vernon a. on

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prefered customer

WILFRED R. on

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Friendly and very resourceful staff.

Carlos B. on

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I had a great experience at U-hual. Staff was super friendly and helpful. The process for getting a truck and storage unit was easy and simple. Very happy with U-haul.

sabina p. on

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Good service

Rinna S. on

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Very

Tracy T. on

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My furniture was damaged because of water

ANA MARIA H. on

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They charged me for gas on top of what they had already charged me. Not happy at all about that

danielle c. on

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Very interesting people. Cherie, Rohan and Joshua. Thank you very much for your help.

THOMAS R. on

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👍

LAURA F. on

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The staff is always friendly. The owner is terrific and always available.

NETALIA V. on

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No comment

audrey L. on

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Took forever to get our unit because of computer problems. Unit we were given already had a lock on it and had to get a new unit. There was only one cart to use in building. Abundant misinformation

MICHELLE B. on

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n/a

JAMES P. on

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To all - thank you! All of you are friendly and helpful, and nice to know. I didn't need you much - after all it's storage, lol - but when I did, I got exactly the help I needed.

richard c. on

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Sherry and staff very professional and cu

JAY A. on

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I had no problems at all .

Diane L. on

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Helpful, friendly, and super efficient staff. Clean, secure, and easily accessible storage units. Great location. A+ Thank you!

KRISTINO S. on

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I love miss Cherie and staff

nydia v. on

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I told friends about the facility and recommended to use it.

Tanya J. on

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I called the office to set up payment for over due storage. I was told if I pay by a certain date I would be able to save my unit. My unit was sold and my info given to a perfect stranger to inform me

EFRAIN K. on

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Excellent place for all yours storage needs

patricia l. on

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Been there for a good while and never had a problem. Great employees and friendly, considerate, helpful.. Sherri took care of my every need. Thank you for everything.

JOYCE W. on

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Daniel V. on

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Great Service

Jose E C. on

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Very good!!!

jan d. on

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Cherie is so wonderful and helpful. I received excellent service. Thank you.

Judith S. on

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Excellent services

Claudia R. on

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The staff was very courteous and Attentive.👏🏾👏🏾👏🏾

Louis B. on

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Friendly and accommodating at every level..

Wilhelm G. on

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Great experience.

HAROLD S. on

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Very professional

JONATHAN Z. on

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This is the type of service you pay for!! From the moment I came everyone was so helpful. When I thought I misplaced my unit Saturday everyone jump to help. Thanks gentleman

jon l. on

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People I dealt with were excellent caring and patient.

alma l. on

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Excellent face to face customer service

TIMOTHY W. on

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The service is always great at this facility. U Haul might be better off with a rewards program or membership program for ongoing or multi use customers.

WESLEY L. on

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Dead roaches in hallway need to be swept out on daily basis

steven f. on

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Absolutely love the manager and overall had a great experience storing my things.

Earline S. on

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I have used this storage servel times. thanks for your assistance to my needs. God bless you all.

AARON J. on

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I am a pharmaceutical rep. I use U-haul to store samples/literature.

LAURA G. on

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Everything was excellent and convenient and the staff was always great, friendly and accommodating. If I ever need a storage unit again, I would definitely return with no hesitation. Thank you!