Customer Reviews for U-Haul Moving & Storage of Sunrise

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Sunrise

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Natasha D.
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Customer did not leave a comment.

JAMES P. | First Impressions |
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Very helpful and nice. Very professional. Will definitely recommend to anyone and everyone

Kevin C. | Overall Experience |
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N/A

Hector M.
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Clean location!! Covid 19 ready!!!! Thanks good customer service!!!!

George N.
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Customer did not leave a comment.

Travis H.
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Customer did not leave a comment.

Daniel L.
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I wasted fours hours on the phone, plus three hours on the location to uHaul Sunrise to get my U-Box container. I was not even contacted to provide an apology and try to refund at least a part of the very expensive charges for such a mediocre subpar service and support.

chris G.
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Customer did not leave a comment.

Karen R.
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The staff was friendly and quick!

Sylvanna M.
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Customer did not leave a comment.

Marie R.
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Customer did not leave a comment.

Joyann G.
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Perfessional Service!

John A.
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Exterior of the truck was clean, but the inside needs improvement. It looked like it gets cleaned out the big stuff, but no one wipes them off. Doors were with a whiteish color, also de drivers door was like bended so too noisy because air coming through the door instead of sealing properly. It had a turn signal broken, it worked but looks bad it's like that.

SYED A.
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Customer did not leave a comment.

Lydia T.
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Very helpful person and fast. Very kind he's very nice guy. Kenneth *👍🏻

Gilbert H.
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Customer did not leave a comment.

eric D.
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Gentleman helped me at closing despite being closed👍

Daniel J.
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Great customer service, I recommend everyone to use u haul

Jean-Michel M.
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Customer did not leave a comment.

Jennifer P.
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Walk customer to the vehicle they rent

Milangela A. | Overall Experience |
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Customer did not leave a comment.

John R.
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Customer did not leave a comment.

Paul L.
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Customer did not leave a comment.

Anthony G.
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Point to point outstanding

Larry F.
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Excellent customer service. Very understanding! I rented a truck to move furniture and due to heavy rain I had to extend my rental. Staff was eager to assist in extending my rental allowing me to move all my furniture without getting any water damage.

Glenda H.
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Customer did not leave a comment.

STEFAN H.
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Customer did not leave a comment.

Maria A.
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Customer did not leave a comment.

Arianna A.
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Customer did not leave a comment.

Michelle B. | Online Move In |
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Cherie is by far an excellent representation for the company. She is excellent with customer service. She gave me a wonderful experience with move in. She went above and beyond and made me feel at ease. I would use this location again simply because of her excellent service

Neyra P. | First Impressions |
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Customer did not leave a comment.

Placido C.
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I rented a trailer and they gave it to me with a damaged hydraulic brake system, I lost a day but the company acted very well and I changed the trailer for another. I just want to say that before delivering a trailer or truck, they should review it and prepare it for a new trip.

Igor Z.
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Everething Is Perfect!!!

kenneth V.
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Customer did not leave a comment.

Paul L.
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Customer did not leave a comment.

Nancy G.
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Customer did not leave a comment.

Arianna A.
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Customer did not leave a comment.

KEVIN J. | Overall Experience |
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There seems to have been something that got into my space as there were papers that were chewed up. Nothing vital, but you should be noted.

Alex L.
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Customer did not leave a comment.

Natasha D.
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Customer did not leave a comment.

LAURA B.
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Exelente

willliam B.
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I wanted a 20 ft. But have to satisfy with a 10 ft. Staff are very cooperative, they answered all questions without a frown.

Charles W.
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Customer did not leave a comment.

Deanette F.
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My service was awesome, Ms Maureen and Cherie were very pleasant and helpful. They went above and beyond to get me a storage unit also. I would recommend this location to anyone. Thanks so much for your help.

Stewart F.
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Customer did not leave a comment.

Cherria L.
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Customer did not leave a comment.

Alejandro T.
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Customer did not leave a comment.

Alex L.
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Customer did not leave a comment.

JORGE T.
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Customer did not leave a comment.

lionel p. | First Impressions |
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The nob hill location was Excelente. Manegment & crew . But the UHALL in the 800 number is the worse in comunicación is no good

Andre L.
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Customer did not leave a comment.

Stacey L.
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Customer did not leave a comment.

Smith C.
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Customer did not leave a comment.

Konrad S.
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Customer did not leave a comment.

MOHAMED H.
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1: Sales personnel must be updated in a timely manner when move in specials become available. 2: Customers must have an option to make payment via credit card machine by using PIN number.

Adrian L.
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Customer did not leave a comment.

Tashara G.
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Customer did not leave a comment.

Doreen S. | First Impressions |
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the roof above the units is in need of repair.

Judith G.
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The truck I rented wasn't great it was so loud, looks like it needs some maintenance to be done.

Laura A.
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The woman at the front desk, Maria I believe, was awesome!!

ALEXANDER B.
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Customer did not leave a comment.

Lisa W.
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It was a bit difficult to figure out where I should park my vehicle after hours in this location

LUDIE M.
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The lady who help me wa very professional and nice.

WINSOME S.
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you need to find a way for renters to be able to rent for the 24 hrs even if a reservation is on same. Its not fair for Renter to return truck in 12 hours and pay the same for 24 hrs because there is a reservation, then the cost should split

PAUL F.
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They never told me about not getting there by the cut off time and that i had to go back in the morning to check out. Well i didn't want to pay for xtra time so i tried to do it on the phone but that was impossible. finally contacted someone told them my plight sent pictures of where i was at what time it was dropped the keys in the uhaul slot went home. what a pain .

Don Carlos N.
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No good service and the Truck in very bad conditions

James G.
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Customer did not leave a comment.

Katarzyna D.
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Customer did not leave a comment.

Charles S.
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The dolly wasn't in the truck. Luckily I checked before I drove off.

DEBRA O.
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Customer did not leave a comment.

JOSE C.
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Customer did not leave a comment.

Tamia C.
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Customer did not leave a comment.

Betty B R.
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Customer did not leave a comment.

Brandy C.
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Customer did not leave a comment.

Jean V.
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Great costumer service by the lady sammian. The jamaican lady i forgot her name

Luis g. | Overall Experience |
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Extremely grateful to the entire U-Haul team. My experience was for more than 3 years where they gave me the best attention in addition to the security that they always gave to my belongings. Thank you and I want to wish you many successes and blessings

Michele M.
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Maureen provided excellent customer service!!

Jay S.
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Customer did not leave a comment.

Krystopher M.
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Customer did not leave a comment.

Alexander M.
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The female Jamaican attendant was very rude when I picked up my vehicle.

Rebecca R.
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Would not recommend in the future. Had an issue with miscommunication about the Equiptment. Equiptment purchased should number one be available. If stated that items are in the truck, items should be in the truck. Now, she called to tell me I could turn around to go back 30 minutes after the fact. I ended up having to (by myself) move large furniture due to the negligence of the staff and the incorrect information on your website about what equipment about the location carries. I would have rented from a different location if I had known.

JUDY M. | Overall Experience |
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Customer did not leave a comment.

Rosemary B. | Overall Experience |
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Getting the storage was quick and easy. All of the staff were friendly and very helpful

Samantha F.
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The gentleman was open to my complaint and assisted me accordingly.

Maurizio D.
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Already great! Great job! Thank you!

Rafael P.
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Excellent service.

ELIZABETH K.
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We were extremely happy with the service. Even though they were very busy they were kind and courteous. Someone helped us hook up and back in and unhook. We saw nothing that needed improvement!

Daniel C.
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Great service and clean equipment. Ask for Joshua. Really cool guy

Daniel C.
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Josh, was really Great to work with. Had us on the road in no time at all. Really nice people.

Wizardy A.
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Customer did not leave a comment.

Diane C.
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Customer did not leave a comment.

ariel R.
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Customer did not leave a comment.

william B.
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They were very helpful with selecting the right equipment and plans.

Tara A.
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Associate Maureen Smart was very helpful during the process. She was very thorough in explaining the new process with Covid as well as explained all paperwork for releasing the vehicle and return.

Christopher H.
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Very friendly and efficient team

MARK S.
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The whole experience from check in to check out was perfect. Very professional.

Richard R.
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Get new people in there, they use the handicappped spaces (2) to clean their equipment

frantz S.
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Customer did not leave a comment.

Jeffrey G.
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The people that handled my pick up and drop off were great , very nice and pleasant to deal with .

Zulima S.
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Exelent customer service 👌👌

LEITHA L.
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Rental was remarkably easy. Equipment was clean and well maintained.

Hector V.
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great people always set out to help

carlos C.
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More loading trucks. Had to get a van.

phong N.
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Customer did not leave a comment.

Ethel H. | First Impressions |
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Customer did not leave a comment.

Oleg P.
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Customer did not leave a comment.

Eneida M.
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More people in customer service

Donna D.
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Customer did not leave a comment.

Tiffany J.
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Customer did not leave a comment.

Jeffrey K.
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Customer did not leave a comment.

christina V.
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staff training on customer service etiquette

lee L.
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online reservation was easy, online check in easy, no issues with location or truck, in and out quickly.

Sharon D. | Overall Experience |
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Customer did not leave a comment.

Sergio C. | First Impressions |
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Customer did not leave a comment.

ALBERTO V. | First Impressions |
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Customer did not leave a comment.

Ralph M. | First Impressions |
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Customer did not leave a comment.

GEOVANNI D. | Overall Experience |
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Customer did not leave a comment.

Sharon D. | First Impressions |
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Customer did not leave a comment.

Delano G. | Overall Experience |
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Customer did not leave a comment.

HILDEGARD M. | First Impressions |
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Customer did not leave a comment.

PAULA W. | First Impressions |
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Ms Maureen smart provided excellent service she was patient, polite and answer all my question she helped me quite a bit today Thank you!

Jaison L. | First Impressions |
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The manager was very helpful and she made sure everything went smooth throughout the move in

Jacqueline d. | Overall Experience |
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Customer did not leave a comment.

Kelly F. | Online Move In |
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Customer did not leave a comment.

Iriah F. | Overall Experience |
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Customer did not leave a comment.

Chris B. | Online Move In |
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Customer did not leave a comment.

JUAN F. | Overall Experience |
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Very clean well kept facility and friendly staff very helpful specially the manager she is great. Thanks you all.

nigel v. | First Impressions |
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Customer did not leave a comment.

Hugo P. | Overall Experience |
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Great customer service, convenience location. Lowest rate within the area. Totally worth the visit before going somewhere else. Personalized assistance from the owner Josh, manager Cherie and the entire crew. Nothing bad to say from this location. Thank you all.

Bryan A. | Overall Experience |
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Customer did not leave a comment.

henry n. | First Impressions |
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Good place to do business with

Fredy S. | Overall Experience |
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Customer did not leave a comment.

CHRIS A. | Overall Experience |
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All businesses should take notice of how this specific U-Haul facility is operated from the manager to staff. If there were 10 stars they would get it. I rented a vehicle and was very happy with it. I took advantage of the free one month rental and was not disappointed. The staff was so polite it seemed to exude an air of friendliness even to the customers. Best description....”Wow!”

FAX SIGN BANNER INC. R. | Overall Experience |
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Way over Priced

KATRINA B. | Overall Experience |
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A very clean and well kept place for your storage. The staff in is very helpful and knowledged on their facility.. I would recommend this business to anyone. Well done Uhaul Storage. 🤗

LEIGH COLLEEN*** G. | Overall Experience |
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For someone who was a customer for 14 years your prices were absurd. The fact you kept raising the prices and wouldn’t work with me for a lower price shows you don’t care about your customers. I am now saving $100 a month moving my storage to a different facility. Will not recommend Uhaul for storage just based on this alone.

Alison W. | Overall Experience |
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Customer did not leave a comment.

Richard Z. | First Impressions |
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Staff are very polite and helpfull, charismatic and patience, i will recommend this.place for the service .

Carin G. | First Impressions |
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Customer did not leave a comment.

KATHY L. | Overall Experience |
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The manager Cherie was the absolute best . She took care of me . She was kind and professional at all times . I really appreciated her service .

MICHAEL B. | Overall Experience |
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Customer did not leave a comment.

Sergio L. | Overall Experience |
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Street aisles between storage rooms are narrow, impeding two trucks to drive side by side.

KEVIN A. | Overall Experience |
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cherry the manager was always helpful and very nice

candace a. | First Impressions |
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A little disappointed after I reserved a climate controlled storage unit and moved all my things in I noticed on my receipt “ no climate controlled”. When I phoned in and spoke with the rep he stated this storage unit 10 x 10 x 5 does not have any climate controlled. Wish I was told prior to moving my electronics and leather furniture in. I have plans to utilize the unit into August. That’s a long time to keep things in this unit.

ROBERT B. | Overall Experience |
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Customer did not leave a comment.

Frederick E. | First Impressions |
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Customer did not leave a comment.

Jeanne M. | Overall Experience |
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Customer did not leave a comment.

CHRIS A. | First Impressions |
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Customer did not leave a comment.

Cynthia M. | Overall Experience |
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Manager is exceptional. I hope this gets to someone in the company so they can see that she should be an extremely valued employee.

lenard p. | Overall Experience |
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Everything went well except I just discovered you continued billing me after I closed the account

Paul L. | First Impressions |
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Customer did not leave a comment.

CHRISTOPHER E. | Overall Experience |
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Only problem I found were roaches running out of my storage boxes as I removed them from my storage unit. Had to put bug bombs in the U-Haul truck overnight so as not to transfer any bugs to new local

Maria M. | Overall Experience |
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All personnel is friendly and knowledgeable. They provided all the information I needed for the moving and storage transition. Great service. Thank you!

SHERLON W. | First Impressions |
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Great

emily h. | Overall Experience |
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As I was departing from my account, the store personnel was so personal and asked why. He did not have to ask. After I told him I successfully completed my mission, he smiled and said thank.

CHRIS L. | Overall Experience |
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Highly recommended this location for all of your Storage and Moving needs.

Maria M. | First Impressions |
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Everyone made my moving transition very smooth. At this location all personnel is courteous, professional, and friendly. Thank you for all your help and guidance!! Highly recomendable!!!!

JANICE E. | Overall Experience |
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Cherie and Ken are both very professional and caring. To the customers. Love this location and will continue to use in the future. Highly recommend for customer service and location.

LORNA R. | Overall Experience |
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I had no issues.

Cynthia M. | First Impressions |
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Extremely friendly and very helpful folks

Nidia B. | Overall Experience |
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Excelent

MICHAEL K. | First Impressions |
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very pleasant person.

ginalee v. | First Impressions |
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The staff was very welcoming. Great customer service

Dale K. | First Impressions |
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Good customer service.

Reinaldo D. | Overall Experience |
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Excellent Service

diana h. | First Impressions |
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Excellent customer service.

RHONDA L. | Overall Experience |
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P

james h. | First Impressions |
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Great service! Good experience Everyone very helpful!

Efron K. | Overall Experience |
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I will definitely recommend it to my friends and family

martin g. | First Impressions |
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All explanation about operation and direction given well done

KIRK S. | First Impressions |
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You got a great bunch of people their excellent service

WILLIAM C. | Overall Experience |
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Not enough service reps avail to handle all the reservations. There were 2 reps available who had to handle EVERYTHING. My morning UHaul Van pickup took 45 minutes. Way too long!!

KENNY H. | First Impressions |
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Very Nice Manger so friendly

kyle w. | Overall Experience |
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Staff was always professional and always answered my questions. The place was easy to get in and out of as well. Thanks.

margret n. | Overall Experience |
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Everyone was very helpful and professional. It was first time renting a storage. Everyone was very nice!

richard w. | Overall Experience |
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I enjoyed my experience with uhaul Sunrise, the location was convenient, staff were friendly and helpful, the prices were reasonable.

STEVE T. | Overall Experience |
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Staff was very helpful and respectful of my time.

Vivien S. | Overall Experience |
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Excellent

RICHARD C. | First Impressions |
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Excellent service

Simon S. | Overall Experience |
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Everyone was really nice. My only issue is that when I called several times to make sure the storage unit was cancelled I was on hold for a very long time over 20 mins with no one picking up at all.

juan g. | Overall Experience |
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I never ever found s dolly in the facility to move things in or out. I got a vackache once due my effort to move heavy thinks from the car to the atorage inside of the building. Monthly payments high.

VALRIE F. | Overall Experience |
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Thank u for your love assistance you all have done a great job thankvyou

TINA L. | First Impressions |
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Cherie is a pleasure!

Simon S. | First Impressions |
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I might have his name wrong but he was super helpful and nice...Rohan? He was working early yesterday morning when we came in (May 13th @ 9am) He was great and took really good care of us!!

ellen m. | Overall Experience |
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Every time I come in everyone is very helpful.

Daniel F. | First Impressions |
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please see other review already sent … A1+++ facility … Cherie, Robert, Ken, Frank … all SO NICE to work with, made me feel welcome and offered me ANY assistance I should need, RECOMMENDED LOCATION!!

george k. | Overall Experience |
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Great service

Vivien S. | First Impressions |
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Two associates (owners) for more efficient and timely customer service should be presented at all times. It almost

Philippe P. | Overall Experience |
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I’ve been using U-Haul for many years and I never had a problem so far they’ve been good to me

vernon a. | Overall Experience |
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prefered customer

WILFRED R. | First Impressions |
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Friendly and very resourceful staff.

Carlos B. | First Impressions |
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I had a great experience at U-hual. Staff was super friendly and helpful. The process for getting a truck and storage unit was easy and simple. Very happy with U-haul.

sabina p. | Overall Experience |
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Good service

Rinna S. | First Impressions |
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Very

Tracy T. | Overall Experience |
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My furniture was damaged because of water

ANA MARIA H. | Overall Experience |
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They charged me for gas on top of what they had already charged me. Not happy at all about that

danielle c. | First Impressions |
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Very interesting people. Cherie, Rohan and Joshua. Thank you very much for your help.

THOMAS R. | First Impressions |
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👍

LAURA F. | Overall Experience |
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The staff is always friendly. The owner is terrific and always available.

NETALIA V. | Overall Experience |
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No comment

audrey L. | First Impressions |
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Took forever to get our unit because of computer problems. Unit we were given already had a lock on it and had to get a new unit. There was only one cart to use in building. Abundant misinformation

MICHELLE B. | Overall Experience |
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n/a

JAMES P. | Overall Experience |
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To all - thank you! All of you are friendly and helpful, and nice to know. I didn't need you much - after all it's storage, lol - but when I did, I got exactly the help I needed.

richard c. | Overall Experience |
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Sherry and staff very professional and cu

JAY A. | Overall Experience |
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I had no problems at all .

Diane L. | First Impressions |
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Helpful, friendly, and super efficient staff. Clean, secure, and easily accessible storage units. Great location. A+ Thank you!

KRISTINO S. | Overall Experience |
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I love miss Cherie and staff

nydia v. | Overall Experience |
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I told friends about the facility and recommended to use it.

Tanya J. | Overall Experience |
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I called the office to set up payment for over due storage. I was told if I pay by a certain date I would be able to save my unit. My unit was sold and my info given to a perfect stranger to inform me

EFRAIN K. | Overall Experience |
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Excellent place for all yours storage needs

patricia l. | Overall Experience |
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Been there for a good while and never had a problem. Great employees and friendly, considerate, helpful.. Sherri took care of my every need. Thank you for everything.

JOYCE W. | Overall Experience |
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.

Daniel V. | Reservation |
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Great Service

Jose E C. | Overall Experience |
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Very good!!!

jan d. | Reservation |
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Cherie is so wonderful and helpful. I received excellent service. Thank you.

Judith S. | Overall Experience |
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Excellent services

Claudia R. | Overall Experience |
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The staff was very courteous and Attentive.👏🏾👏🏾👏🏾

Louis B. | Overall Experience |
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Friendly and accommodating at every level..

Wilhelm G. | Overall Experience |
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Great experience.

HAROLD S. | Overall Experience |
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Very professional

JONATHAN Z. | Reservation |
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This is the type of service you pay for!! From the moment I came everyone was so helpful. When I thought I misplaced my unit Saturday everyone jump to help. Thanks gentleman

jon l. | Reservation |
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People I dealt with were excellent caring and patient.

alma l. | Reservation |
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Excellent face to face customer service

TIMOTHY W. | Overall Experience |
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The service is always great at this facility. U Haul might be better off with a rewards program or membership program for ongoing or multi use customers.

WESLEY L. | Overall Experience |
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Dead roaches in hallway need to be swept out on daily basis

steven f. | Overall Experience |
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Absolutely love the manager and overall had a great experience storing my things.

Earline S. | Overall Experience |
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I have used this storage servel times. thanks for your assistance to my needs. God bless you all.

AARON J. | Overall Experience |
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I am a pharmaceutical rep. I use U-haul to store samples/literature.

LAURA G. | Overall Experience |
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Everything was excellent and convenient and the staff was always great, friendly and accommodating. If I ever need a storage unit again, I would definitely return with no hesitation. Thank you!

No reviews have been submitted for this location.

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