Thank you for your helpPAUL B. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Sunrise
Sunrise, FL 33351
(S Of Commercial Blvd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
At least here someone was there to receive the equipment and help with the process of dropping off without problems.KARINA E.
Alex was greatALICEMARSHALL H.
Customer did not leave a comment.Megan A.
Customer did not leave a comment.JUAN O.
Customer did not leave a comment.STEVEN P.
Customer did not leave a comment.RAFAEL S.
New person did not put trailer on correct and trailer came off while drivingLOUIS R.
Customer did not leave a comment.Fredy V.
Customer did not leave a comment.ANNESSA P.
Customer did not leave a comment.Sylvee S.
Customer did not leave a comment.jeny P.
Drivers door was hard to close ! Cost for mileage is too high!!! Didn't expect to pay so much for 6 hrs Of use !!!WARREN R.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.Donald L.
Customer did not leave a comment.Michandra W. | Online Move In
Customer did not leave a comment.Frantz S.
Customer did not leave a comment.Edward H. | Online Move In
The staff at the rental desk are very friendly, would rent here again!Clemente A.
Nothing,is perfectNORBERTO G.
Customer did not leave a comment.Wilfredo V.
Customer did not leave a comment.Jacqueline N.
Customer did not leave a comment.Austin O.
Friendly people and great servicesharon c. | First Impressions
Keep doing what you are doing. ThanksJohn M.
Customer did not leave a comment.Valeria A.
Well I said I have my own insurance and told the person and I still got charged. I said I don't want insurance l.NEHA S.
The customer service representative was a little agitated because she was alone. It was a little busy and I can understand her frustration. However, she could have responded to me differently when I wanted to change the card I made the reservation with. She did not want to touch my card because she had no gloves. I told her I can hold the card in my hand and she said but I cannot read it because you would have to turn the card at an angle. I asked another employee to read the card for her and he just took the card from my hand and typed it in. I believe in safety and the simple solution would have been to sanitize your hands after holding my card. That was the only issue I had.DANIEL O.
Customer did not leave a comment.RUDOLF G.
Customer did not leave a comment.Scott C.
The main guy who helped me, Rohan was great; went beyond his duties to make sure my experience was top notchDuJuan T. | First Impressions
The only issue I really had was not their fault. The Uhaul was not â€œreserved and guaranteedâ€ at the time I was supposed to pick it up since the customer had not returned it yet.RONALD H.
i set up for a pick using your automated / smart phone feature. not only was the truck not set up that way when i attempted to get assistance from your team members both over the phone and in person i was basically called a liar twice. between the truck key being in the store and not available for immediate use i had to wait a long time in a line and then was dealing with individuals that didn't listen when i explained the online feature wasn't working. i was made to stand in line, there after had to start the reservation over again and was dealt with very poorly when i explained i had already paid and was told no i hadn't but in the end they say everything i had previously explained was as i stated booked and paid for and should have had a dolly and blankets both of which were not available in the truck. i was delayed in leaving and packing and leaving for my moving trip. and now i see that while i returned the truck clean and in the same condition and with more gas than i received it with, i was charged an additional fee for i'm not sure what exactly. i was not happy with your process or your team both on the ground and the very rude individual i spoke to on the phone when i was at the truck attempting to follow the process myself before engaging the team in the office because i wasn't supposed to have to interact with them when i set up the reservation and paid so i did get an unsealed nasty dolly that was very rusted and messed up some of my items when using (stain) but i also was not given blankets and was not credited this amount.RACHEL A.
Customer did not leave a comment.Marie B.
Customer did not leave a comment.Angelo F.
The older jamaican lady in the office was very helpful and respectful she gave me all the information i needed and made me smile she was exceptionalMOURICA A.
friendlier staffAbraham P.
Not sure, because we had no problem. Once we followed instruction in structionBRETT T.
Customer did not leave a comment.Anette L. | First Impressions
Customer did not leave a comment.ISMAEL M.
Online checkin useless at this location. No keys in the lockbox. Furniture pads rented and charged for but not provided. Next time will use a different locationJose I.
Customer did not leave a comment.Pangeline E.
Change oil light was on and I was overcharged for an extra day which they advised would be creditedDINA A.
Customer did not leave a comment.Mariella S.
Customer did not leave a comment.STEFANIE M.
Kenneth was super helpful and friendly. Greatly appreciate the help.LUIS O.
Customer did not leave a comment.KEBONY K.
Customer did not leave a comment.JACOB A.
The after hours return process (through the text sent) does not work, couldn't scan the barcode location, or take pictures. But, when I went to uhaul.com/share, that worked fineJoseph G.
I got charged 20 miles /$20extra NOT HAPPYNORA B.
Christina was awesomePEGGY W.
Sheila was the best & so helpful.NAVA J. | First Impressions
Staff very helpful and understandingJOHANNE C.
Customer did not leave a comment.Stephen C.
Maureen was direct, and straight forward, but helpful and friendlybrett t. | First Impressions
Customer did not leave a comment.PATRICK B.
Nothing the entire staff was very nice and efficient..LISETTE F.
Customer did not leave a comment.JOSE E.
enjoyed the quick service as I walk into the store. The availability was excellent and all questions were answered prior to leaving the officeWinston D.
Customer did not leave a comment.JORGE S.
Customer did not leave a comment.elizabeth M.
Customer did not leave a comment.cesar F.
Customer did not leave a comment.Adeli S.
Keep up the great service!DOUGLAS Y.
Customer did not leave a comment.ROSEMARY L.
The didn't care how to treat a client a d were rude and indifferent when the system was down.JOHN G.
The trailer was dirty. I had to attach it myself, because they didn't have anyone available to help.EDUARDO A.
Customer did not leave a comment.Dieudonne M.
Customer did not leave a comment.Louis B.
Customer did not leave a comment.MICHAEL R.
You guys are awesome, helpful, kind, patience, polite, and good comprehensive, thanks alots, you guys the best.JACKSON J.
To improve your business model you should consider adding small pickup trucks for those purchases that are to big for the average vehicle. I like the idea of hiring helpers...two thumbs up. This location seems to have it all, very satisfied with this location, employees, and services offered.CAL A.
Customer did not leave a comment.DENNIS H.
I rented a Cargo Van with a Dolly. When I returned the Cargo I left the Dolly in the back and I told the lady at the reception desk about and she said.... don't worry we will ha dale it..... some how few hours later I received the bill with a 150$ charge for a new dolly.ALEXANDER L.
Mrs Arnold the owner was very attentive. Definitely recommendNeil K. | First Impressions
I always use this location for truck rentals also..always a good experience. The storage facility is good, staff is friendly.CLEVE J. | Overall Experience
Customer did not leave a comment.Tenshia W.
Over ratedNEEKISHA D.
The owner was extremely accommodating & helpful. She made my experience an A+ !Brittany C. | Online Move In
Customer did not leave a comment.Ladys D. | Overall Experience
Customer did not leave a comment.Natasha M. | Overall Experience
I think the employee's name was LaQuanda.....super efficient, super pleasant, awesome attitude and not afraid to get her hands dirty. They are lucky to have her working there.Alfred D.
Customer did not leave a comment.ANA A.
Customer did not leave a comment.DONALD T.
Customer did not leave a comment.Juan G. | First Impressions
Customer did not leave a comment.GEORGE A.
Customer did not leave a comment.Marcelo B.
Everything it ok so far..Sylvestre C.
Customer did not leave a comment.Eric R.
I did online preference to getting the van and it was extremely difficult locating the van using the number on the van, other than that was a good experience.Natasha H.
Fast, efficient, and professional. Exceeded my expectations. Special thanks to the owner/manager Ms. Arnold. She is well informed and provided first class customer service.MONICA L. | First Impressions
Maureen was outstanding. Very pleasant, helpful and professional.JORGE O.
Customer did not leave a comment.MARY LOU W.
I paid for it and returned it on time with more than the required gas. However, I was charged an additional fee. I emailed and asked why, noone responded.CHARLOTTE L.
The location was great however UHAUL customer service was awful. Gave me wrong information. Spoke to three representatives to answer questions before I could get my order. Worst experience I've ever had.GERALD T.
Customer did not leave a comment.Clifton B.
Customer did not leave a comment.Jose A.
Great staff and customer service.Stacey L.
10/10 no improvements neededERIK S.
Customer did not leave a comment.Dorsey B.
Customer did not leave a comment.Collin L.
Customer did not leave a comment.john L.
Faster feedback after the keys have been turned inAndre S.
Staff is rude! So mean i rented online and when i got there the lady so rude said it was not available. Didn't even try to resolve just went and told me to call customer service! The truck after a while was then available and i rented a moving dolly and they did not have anymore available and i did not receive my refund for it!! Horrible service at this location!Hulda C.
Keep doing what you're doing ðŸ˜ŠPAULA W.
Customer did not leave a comment.IJEOMA A.
Customer did not leave a comment.Ricardo R.
Customer did not leave a comment.David M.
My rental was not available when I arrived and I rescheduled my reservation. After about more than an hour of being in the store the employee advised me that my rental had arrived. Please work on availability on rentals before allowing customers to reserve.Francisco R.
Customer did not leave a comment.Jean-Mary M.
So far all good!MARIANO O.
Customer did not leave a comment.DIANA G.
Customer did not leave a comment.Snell F. | Overall Experience
Customer did not leave a comment.Deidre H. | Overall Experience
THE PAVEMENTS BETWEEN BUILDINGS NEED TO BE MAITAINED BETTER AND HOLES TO BE FILLEDMilan D. | Overall Experience
I have my date due on January 5th, and I give up my storage unit on January 4th, unfortunately they send me an email tell me I am past due on my payment, I called them back and explained to them don't have a storage, they say they will fix it, 2 weeks past and they called me again telling me you past do, I was really mad at them, she say you tell us, I said I did and I rent a uhaul to get my things out. Just it was awful experience plus there was a big cockroaches in my boxes.Zackaria A. | Overall Experience
Got one of the larges unit in the facility. Air conditioned, but had a regular door to access the unit. I was expecting a garage size door. As a result, we were not able to store certain objects because they could not fir through the door. The largest units on the property should have garage sized doors.Snell F. | First Impressions
Mrs. Maureen, Mr. Rohan. And Quana were all awesome! Excellent service everytime I rent at this location. They are all the reason why I prefer this location at Nob Hill Rd.Anthony R. | Overall Experience
The truck was all over the place. I did not feel safe driving. It kept pulling to the left I almost hit a curb. We told someone there but unsure if they cared. There was too much heat blowing from the engine inside the driver sideSTEPHANIE C. | Overall Experience
I am still amazed at how awesome this storage is. Highly recommendable.PAMETA C. | Overall Experience
During a worldwide pandemic, once I fell into a low place financially, Uhaul did not give me options to pay what I could or a reduced amount or even an extension. They let me know if I didn’t have the full amount, my things would be auctioned. I lost e everything.Nikki M. | Overall Experience
Customer did not leave a comment.Gary D. | First Impressions
Those people are rude and unprofessional never againCHRISTLENE S. | Overall Experience
First time customer should have more time to code inPATRICK A. | First Impressions
Customer did not leave a comment.Lowanda M. | Overall Experience
Customer did not leave a comment.Juanita C. | Overall Experience
Customer did not leave a comment.Ralph M. | Overall Experience
Very helpful and nice. Very professional. Will definitely recommend to anyone and everyoneJAMES P. | First Impressions
N/AKevin C. | Overall Experience
Customer did not leave a comment.Milangela A. | Overall Experience
Cherie is by far an excellent representation for the company. She is excellent with customer service. She gave me a wonderful experience with move in. She went above and beyond and made me feel at ease. I would use this location again simply because of her excellent serviceMichelle B. | Online Move In
Customer did not leave a comment.Neyra P. | First Impressions
There seems to have been something that got into my space as there were papers that were chewed up. Nothing vital, but you should be noted.KEVIN J. | Overall Experience
The nob hill location was Excelente. Manegment & crew . But the UHALL in the 800 number is the worse in comunicación is no goodlionel p. | First Impressions
the roof above the units is in need of repair.Doreen S. | First Impressions
Extremely grateful to the entire U-Haul team. My experience was for more than 3 years where they gave me the best attention in addition to the security that they always gave to my belongings. Thank you and I want to wish you many successes and blessingsLuis g. | Overall Experience
Customer did not leave a comment.JUDY M. | Overall Experience
Getting the storage was quick and easy. All of the staff were friendly and very helpfulRosemary B. | Overall Experience
Customer did not leave a comment.Ethel H. | First Impressions
Customer did not leave a comment.Sharon D. | Overall Experience
Customer did not leave a comment.Sergio C. | First Impressions
Customer did not leave a comment.ALBERTO V. | First Impressions
Customer did not leave a comment.Ralph M. | First Impressions
Customer did not leave a comment.GEOVANNI D. | Overall Experience
Customer did not leave a comment.Sharon D. | First Impressions
Customer did not leave a comment.Delano G. | Overall Experience
Customer did not leave a comment.HILDEGARD M. | First Impressions
Ms Maureen smart provided excellent service she was patient, polite and answer all my question she helped me quite a bit today Thank you!PAULA W. | First Impressions
The manager was very helpful and she made sure everything went smooth throughout the move inJaison L. | First Impressions
Customer did not leave a comment.Jacqueline d. | Overall Experience
Customer did not leave a comment.Kelly F. | Online Move In
Customer did not leave a comment.Iriah F. | Overall Experience
Customer did not leave a comment.Chris B. | Online Move In
Very clean well kept facility and friendly staff very helpful specially the manager she is great. Thanks you all.JUAN F. | Overall Experience
Customer did not leave a comment.nigel v. | First Impressions
Great customer service, convenience location. Lowest rate within the area. Totally worth the visit before going somewhere else. Personalized assistance from the owner Josh, manager Cherie and the entire crew. Nothing bad to say from this location. Thank you all.Hugo P. | Overall Experience
Customer did not leave a comment.Bryan A. | Overall Experience
Good place to do business withhenry n. | First Impressions
Customer did not leave a comment.Fredy S. | Overall Experience
All businesses should take notice of how this specific U-Haul facility is operated from the manager to staff. If there were 10 stars they would get it. I rented a vehicle and was very happy with it. I took advantage of the free one month rental and was not disappointed. The staff was so polite it seemed to exude an air of friendliness even to the customers. Best description....”Wow!”CHRIS A. | Overall Experience
Way over PricedFAX SIGN BANNER INC. R. | Overall Experience
A very clean and well kept place for your storage. The staff in is very helpful and knowledged on their facility.. I would recommend this business to anyone. Well done Uhaul Storage. 🤗KATRINA B. | Overall Experience
For someone who was a customer for 14 years your prices were absurd. The fact you kept raising the prices and wouldn’t work with me for a lower price shows you don’t care about your customers. I am now saving $100 a month moving my storage to a different facility. Will not recommend Uhaul for storage just based on this alone.LEIGH COLLEEN*** G. | Overall Experience
Customer did not leave a comment.Alison W. | Overall Experience
Staff are very polite and helpfull, charismatic and patience, i will recommend this.place for the service .Richard Z. | First Impressions
Customer did not leave a comment.Carin G. | First Impressions
The manager Cherie was the absolute best . She took care of me . She was kind and professional at all times . I really appreciated her service .KATHY L. | Overall Experience
Customer did not leave a comment.MICHAEL B. | Overall Experience
Street aisles between storage rooms are narrow, impeding two trucks to drive side by side.Sergio L. | Overall Experience
cherry the manager was always helpful and very niceKEVIN A. | Overall Experience
A little disappointed after I reserved a climate controlled storage unit and moved all my things in I noticed on my receipt “ no climate controlled”. When I phoned in and spoke with the rep he stated this storage unit 10 x 10 x 5 does not have any climate controlled. Wish I was told prior to moving my electronics and leather furniture in. I have plans to utilize the unit into August. That’s a long time to keep things in this unit.candace a. | First Impressions
Customer did not leave a comment.ROBERT B. | Overall Experience
Customer did not leave a comment.Frederick E. | First Impressions
Customer did not leave a comment.Jeanne M. | Overall Experience
Customer did not leave a comment.CHRIS A. | First Impressions
Manager is exceptional. I hope this gets to someone in the company so they can see that she should be an extremely valued employee.Cynthia M. | Overall Experience
Everything went well except I just discovered you continued billing me after I closed the accountlenard p. | Overall Experience
Customer did not leave a comment.Paul L. | First Impressions
Only problem I found were roaches running out of my storage boxes as I removed them from my storage unit. Had to put bug bombs in the U-Haul truck overnight so as not to transfer any bugs to new localCHRISTOPHER E. | Overall Experience
All personnel is friendly and knowledgeable. They provided all the information I needed for the moving and storage transition. Great service. Thank you!Maria M. | Overall Experience
GreatSHERLON W. | First Impressions
As I was departing from my account, the store personnel was so personal and asked why. He did not have to ask. After I told him I successfully completed my mission, he smiled and said thank.emily h. | Overall Experience
Highly recommended this location for all of your Storage and Moving needs.CHRIS L. | Overall Experience
Everyone made my moving transition very smooth. At this location all personnel is courteous, professional, and friendly. Thank you for all your help and guidance!! Highly recomendable!!!!Maria M. | First Impressions
Cherie and Ken are both very professional and caring. To the customers. Love this location and will continue to use in the future. Highly recommend for customer service and location.JANICE E. | Overall Experience
I had no issues.LORNA R. | Overall Experience
Extremely friendly and very helpful folksCynthia M. | First Impressions
ExcelentNidia B. | Overall Experience
very pleasant person.MICHAEL K. | First Impressions
The staff was very welcoming. Great customer serviceginalee v. | First Impressions
Good customer service.Dale K. | First Impressions
Excellent ServiceReinaldo D. | Overall Experience
Excellent customer service.diana h. | First Impressions
PRHONDA L. | Overall Experience
Great service! Good experience Everyone very helpful!james h. | First Impressions
I will definitely recommend it to my friends and familyEfron K. | Overall Experience
All explanation about operation and direction given well donemartin g. | First Impressions
You got a great bunch of people their excellent serviceKIRK S. | First Impressions
Not enough service reps avail to handle all the reservations. There were 2 reps available who had to handle EVERYTHING. My morning UHaul Van pickup took 45 minutes. Way too long!!WILLIAM C. | Overall Experience
Very Nice Manger so friendlyKENNY H. | First Impressions
Staff was always professional and always answered my questions. The place was easy to get in and out of as well. Thanks.kyle w. | Overall Experience
Everyone was very helpful and professional. It was first time renting a storage. Everyone was very nice!margret n. | Overall Experience
I enjoyed my experience with uhaul Sunrise, the location was convenient, staff were friendly and helpful, the prices were reasonable.richard w. | Overall Experience
Staff was very helpful and respectful of my time.STEVE T. | Overall Experience
ExcellentVivien S. | Overall Experience
Excellent serviceRICHARD C. | First Impressions
Everyone was really nice. My only issue is that when I called several times to make sure the storage unit was cancelled I was on hold for a very long time over 20 mins with no one picking up at all.Simon S. | Overall Experience
I never ever found s dolly in the facility to move things in or out. I got a vackache once due my effort to move heavy thinks from the car to the atorage inside of the building. Monthly payments high.juan g. | Overall Experience
Thank u for your love assistance you all have done a great job thankvyouVALRIE F. | Overall Experience
Cherie is a pleasure!TINA L. | First Impressions
I might have his name wrong but he was super helpful and nice...Rohan? He was working early yesterday morning when we came in (May 13th @ 9am) He was great and took really good care of us!!Simon S. | First Impressions
Every time I come in everyone is very helpful.ellen m. | Overall Experience
please see other review already sent … A1+++ facility … Cherie, Robert, Ken, Frank … all SO NICE to work with, made me feel welcome and offered me ANY assistance I should need, RECOMMENDED LOCATION!!Daniel F. | First Impressions
Great servicegeorge k. | Overall Experience
Two associates (owners) for more efficient and timely customer service should be presented at all times. It almostVivien S. | First Impressions
I’ve been using U-Haul for many years and I never had a problem so far they’ve been good to mePhilippe P. | Overall Experience
prefered customervernon a. | Overall Experience
Friendly and very resourceful staff.WILFRED R. | First Impressions
I had a great experience at U-hual. Staff was super friendly and helpful. The process for getting a truck and storage unit was easy and simple. Very happy with U-haul.Carlos B. | First Impressions
Good servicesabina p. | Overall Experience
VeryRinna S. | First Impressions
My furniture was damaged because of waterTracy T. | Overall Experience
They charged me for gas on top of what they had already charged me. Not happy at all about thatANA MARIA H. | Overall Experience
Very interesting people. Cherie, Rohan and Joshua. Thank you very much for your help.danielle c. | First Impressions
👍THOMAS R. | First Impressions
The staff is always friendly. The owner is terrific and always available.LAURA F. | Overall Experience
No commentNETALIA V. | Overall Experience
Took forever to get our unit because of computer problems. Unit we were given already had a lock on it and had to get a new unit. There was only one cart to use in building. Abundant misinformationaudrey L. | First Impressions
n/aMICHELLE B. | Overall Experience
To all - thank you! All of you are friendly and helpful, and nice to know. I didn't need you much - after all it's storage, lol - but when I did, I got exactly the help I needed.JAMES P. | Overall Experience
Sherry and staff very professional and curichard c. | Overall Experience
I had no problems at all .JAY A. | Overall Experience
Helpful, friendly, and super efficient staff. Clean, secure, and easily accessible storage units. Great location. A+ Thank you!Diane L. | First Impressions
I love miss Cherie and staffKRISTINO S. | Overall Experience
I told friends about the facility and recommended to use it.nydia v. | Overall Experience
I called the office to set up payment for over due storage. I was told if I pay by a certain date I would be able to save my unit. My unit was sold and my info given to a perfect stranger to inform meTanya J. | Overall Experience
Excellent place for all yours storage needsEFRAIN K. | Overall Experience
Been there for a good while and never had a problem. Great employees and friendly, considerate, helpful.. Sherri took care of my every need. Thank you for everything.patricia l. | Overall Experience
.JOYCE W. | Overall Experience
Great ServiceDaniel V. | Reservation
Very good!!!Jose E C. | Overall Experience
Cherie is so wonderful and helpful. I received excellent service. Thank you.jan d. | Reservation
Excellent servicesJudith S. | Overall Experience
The staff was very courteous and Attentive.👏🏾👏🏾👏🏾Claudia R. | Overall Experience
Friendly and accommodating at every level..Louis B. | Overall Experience
Great experience.Wilhelm G. | Overall Experience
Very professionalHAROLD S. | Overall Experience
This is the type of service you pay for!! From the moment I came everyone was so helpful. When I thought I misplaced my unit Saturday everyone jump to help. Thanks gentlemanJONATHAN Z. | Reservation
People I dealt with were excellent caring and patient.jon l. | Reservation
Excellent face to face customer servicealma l. | Reservation
The service is always great at this facility. U Haul might be better off with a rewards program or membership program for ongoing or multi use customers.TIMOTHY W. | Overall Experience
Dead roaches in hallway need to be swept out on daily basisWESLEY L. | Overall Experience
Absolutely love the manager and overall had a great experience storing my things.steven f. | Overall Experience
I have used this storage servel times. thanks for your assistance to my needs. God bless you all.Earline S. | Overall Experience
I am a pharmaceutical rep. I use U-haul to store samples/literature.AARON J. | Overall Experience
Everything was excellent and convenient and the staff was always great, friendly and accommodating. If I ever need a storage unit again, I would definitely return with no hesitation. Thank you!LAURA G. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!