Customer Reviews for U-Haul Moving & Storage of Takoma Park

Rating:

1.0

I came to pick up my U-Haul and they let me Know it was not available. I had to pick up next day. I still have not received my $50 guarantee payment/refund that was offered.

Rating:

5.0

It is a very busy U-haul location, but staff attention was fabulous. The hitch was installed professionally and my brand new Tucson Hybrid was treated with respect. We had a little scheduling issue, but this was resolved at the highest level of customer service. I certainly recommend this U-Haul location.

Rating:

5.0

Great location. Friendly staff. Also there's movers around willing to help.

Rating:

5.0

Nothing at this time.

Rating:

5.0

Ga

Rating:

1.0

I made an appointment with not only the store itself but with a scheduling manager. They confirmed the appointment for a 15foot truck for 6 hours. When I arrived, they had no truck for me. It took them over 30 minutes to find a truck for me. When the lady finally found one, it was only 10 feet and had no air conditioning. Apparently the air conditioning was broken. It was over 100 degrees that day. When I asked about a discount, she flat out said no. The entire encounter was so unprofessional. I will never go back to this U-Haul.

Rating:

5.0

Josselyn and Johnathan and Bashir were very gracious when I pick up Uhaul truck. Upon returning Hector, Jafri and Jasmin were great. Thank you, Jasbir Mongia

Rating:

1.0

Technician refused to complete the job and didn’t communicate to me.

Rating:

5.0

Nothing, I had an excellent experience. I will recommend Uhaul and the movers to other people. I am very pleased 😀

Rating:

3.0

The personal told me after inspecting the trailer to park it without any assistance from him.

Rating:

5.0

All excellent, Jafri was an excellent help. I would like to thank her for her help.

Rating:

5.0

Absolutely wonderful customer service at every point of contact - phone reservation, front desk, driver. Thank you for making this part of moving less stressful!

Rating:

5.0

Eddie and his partner did an amazing job moving in DC. Highly recommend.

Rating:

3.0

The return location was not open when we arrived.

Rating:

5.0

Jonathan was a great help when I picked up a truck and Jasmine was so nice at the time of return. Efrain is an excellent Manager. My best wishes to everyone!

Rating:

4.0

At least a couple of chairs inside or a bench outside for customers to wait is sorely needed.

Rating:

4.0

the line was long.

Rating:

4.0

Overall a good experience. The only thing is that the registration information we put in online didn't seem to translate to your system when we were picking up the vehicle. On a side note we were very disturbed and distraught about witnessing armed ICE agents picking up men in your lot that we're just trying to find work and feed their families and hurting absolutely no one.

Rating:

5.0

The team at the Takoma Park location are outstanding and made my transactions easy thanks

Rating:

4.0

Nothing really. Just a busy place and a wait time. The customer service representative was very nice and helpful.. The vehicle was dirty, lots of animal fur.

Rating:

5.0

Que Dios les bendiga, y fue una bonita experiencia, el carro está en buenas condiciones y gracias por dar mantenimiento a los vehículos para nosotros esto es muy importante

Rating:

4.0

Make sure that all auto transport tires are at the proper pressure and not leaking. My last trip was scrapped because a tire had a slow leak.

Rating:

5.0

Keep up the great work

Rating:

5.0

Very friendly team, always on time fast.

Rating:

4.0

I wouldn't recommend Uhaul.

Rating:

5.0

No comments

Rating:

5.0

Overall the experience was excellent.

Rating:

4.0

Service was friendly, quick, and efficient!

Rating:

5.0

Helpful, prompt, courteous

Rating:

5.0

Manager Erfan was there, He was very nice, Friendly and helpful. Joselyn was also there. Great experience. When I came back to return the truck Bashir was there to help me. I am so impressed with your Uhaul staff at New Hampshire Ave. Takoma park location. As a matter of fact I became regular Customer to rent truck at this location. Name few of front desk employees, Like Jasmin, Jafri, Mellisa, Johnathan, Nestor, Patty, They are excellent employees.. I am so grateful to them being very helpful and pleasant.i would like to thank them for being great. Thanks, Jasbir Mongia, Community movers.

Rating:

5.0

The staff were very hardworking and friendly. I really appreciated their help. Thank you for setting up the trailer during the pickup — it made the process much easier

Rating:

2.0

Equipment should be checked before renting. Ideally, pick-up and drop-off points should be in safe areas.

Rating:

5.0

I was very pleased to be attended by Jonathan and Jasmin they were really professional and when I return trailer, I met Bashir and Joanaleen. They both were very pleasant and professional. My greetings to your staff.

Rating:

5.0

Very helpful in hooking up the trailer. Would definitely recommend this location

Rating:

4.0

I was not informed that I needed to provide my own lock. And the movers delivery my pod late due to issues at the uhaul store. The third party movers were very helpful in helping me navigate what to do since uhaul Takoma was not particularly informative.

Rating:

5.0

Mi nombre es moises , dia savado 04/12/25 rente un truck , y la persona que me atendio fue Jafri c , me atendio muy bien y el servicio al cliente que me dio fue de 10/10 , con gusto volveria a ese local ☆☆☆☆☆

Rating:

5.0

Smooth and easy pick up and drop off.

Rating:

1.0

The assured me I was t going to get charged if I dropped after hours and I did get charged extra. Very unprofessional

Rating:

3.0

Crowd of people standing in front of entrance and exit solitcitizing. I booked the van to drop off at a different location and confirmed it web browser. When I pick up is when they let me know that i have to drop the van back at original location and its not able to do a one-way.

Rating:

1.0

Answer the phones. They intentionally have the ringer volume low. There were zero customers in the store, and they just let the phone ring. I literally had to tell the teenage staff members that I could wait while they answered the ringing phone. Their lack of care for the well-being of their customers who call the store is astounding. I understand that they were all very young, but their customer service skills are lacking severely. They don't smile. They don't understand the differences between the insurance products. I don't know if it's a generational issue or a lack of training and accountability from U-Haul, but I only have this experience at the Takoma Park location.

Rating:

5.0

Make sure the trucks are very clean with Clorox and check the engine steering wheel they need maintenance otherwise thank you for quick service

Rating:

3.0

make sure the trailers are good to rent and have no issues, The trailer I rented caused damage to my truck

Rating:

5.0

Maybe choke off the entrance to force people into a line, because they are not getting the way they're meant to form one in that store.

Rating:

5.0

A large, well-managed facility with helpful staff. Everything went smoothly.

Rating:

5.0

Everyone are super friendly. Never giving bad attitude. The Best location ive been to. Súper professional. Thanks so much

Rating:

2.0

When I picked up the truck the gas tank was empty and it smelled of cigarettes, with cigarette ash in the cup holder. After unloading the truck at my house, the truck almost didn’t start. It clearly has battery issues.

Rating:

5.0

Definitely recommend Uhaul in Takoma Park. Me and my wife have a small business, and the Takoma Park location has multiple size trucks to accommodate whatever need i have that day. Customer service team is great. Always get my trucks there.

Rating:

1.0

Work on EVERYTHING here. The manager here is HORRIBLE. VERY unprofessional and inconsistent. This was the worse experience I’ve ever had.

Rating:

5.0

Always find this place to be very professional.John and Bashir were very helpful. Over all all staff is very friendly and knowledgeable! Jasbir Mongia

Rating:

5.0

Great 👏

Rating:

5.0

The young lady was friendly, knowledgeable and patient She rocked with the service

Rating:

5.0

Bashir was absolutely wonderful. Very nice and knowledgeable, his service was with a great smile. My very best to Bashir, Jasbir Mongia

Rating:

5.0

They were all so helpful. Very busy atmosphere but excellent customer service. I will definitely recommend this facility.

Rating:

5.0

Good stuff

Rating:

5.0

Maurice was great

Rating:

3.0

My Ubox arrived on time. The people working there did not know whether I needed a permit. You should be able to answer those questions in the future.

Rating:

1.0

They called to deliver the unit on a different day than scheduled. They were supposed to deliver between 9:30a-11:30a. They didn’t arrive until 12:30 & Unit wasn’t delivered until 5p. Pickup was late.

Rating:

2.0

My experience is in regards to my overall uBox experience versus just the Takoma Park location. UHaul told me and my moving help that the uBox would be delivered to the Chillum Rd location. Incorrect

Rating:

5.0

I actually had my pod delivered here from California and they were very communicative and on-time. Would recommend the pod moving service.

Rating:

1.0

They charged me and put my card on auto pay for a storage unit I’m not renting

Rating:

5.0

Delivery guys were awesome. Everything went well

Rating:

5.0

Janal and the team were super helpful and fun to work with!

Rating:

3.0

My storage units door was ajar, and a few of my tubs were missing.

Rating:

5.0

I have been so pleased with Uhaul over the past several months for a variety of services. Consistent, strong customer service from California to Maryland. Thanks

Rating:

5.0

I rented a U-box that was delivered to my house. Janelle was polite and professional, followed up promptly with helpful phone calls and emails. An excellent overall experience. Thank you!

Rating:

3.0

I had an appointment for my three U-boxes to be ready for access at 8:00 a.m. Didn't happen til 9:15 a.m. I had to pay movers an hourly rate so I lost some money on this move.

Rating:

3.0

Did not use or see storage facility. Don't know why I'm being asked to rate it.

Rating:

5.0

Maurice was absolutely wonderful to work with! He helped us drop off and pick up three Uboxes and was extremely helpful. Thanks again Maurice!

Rating:

4.0

My unit was placed at my home not at a U Haul facilty.

Rating:

5.0

Janal was amazing! Thank you for making our experience seamless!

Rating:

5.0

Great service!

Rating:

4.0

Driver, Maurice, was awesome and very polite. One suggestion - you should get trailer hitch locks. Easy to potentially have someone come and hook up the trailer and tow away the entire box!

Rating:

1.0

I rented two uboxes that were stored at my home for two months. Delivery and pick up was great, thanks to Janal. The office staff communication was the worst i have ever encountered!!!

Rating:

1.0

Ubox not delivered to the facility listed in arrival confirmation email, were told it might be lost. Delivery scheduled for 12pm - delivered at 9pm after many calls. Mouse droppings were found.

Rating:

1.0

Terrible Service!!! I was never at the facility because both of my UHaul boxes were delivered to me. After 3 days of me sitting on hold being transferred at least 5x's a call 45min each call

Rating:

4.0

Good

Rating:

2.0

Ubox not ready on date of request. Was told the door was broke to the warehouse. The next day I arrived when I was told the box would be ready and waited 2.5 hours for them to get me the box.

Rating:

5.0

I had to comment about the "office" or "facility" but I didn't go there! The delivery was to happen on the 21st, but they called me AFTER they delivered on the 20th! Good service anyway!

Rating:

5.0

Would highly recommend U-Haul!

Rating:

4.0

The delivery of our Uboxes went quite well and the driver Janelle did an outstanding and professional job maneuvering the truck and forklift in and out of the very narrow streets around our new home.

Rating:

5.0

The UHAUL of TAKOMA PARK at 6889 New Hampshire Ave. is the BEST/ TOP store I have ever visited. Their workers are professional, polite and very helpful. They made my relocation move more pleasant.

Rating:

5.0

Great experience - quick and efficient, which is what we all want and which a lot of U-Haul locations don't provide.