Customer Reviews for U-Haul Moving & Storage of Takoma Park
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Takoma Park
Tayi T. on
Increase the registration personnel in the office to attend to the customers .
ali F. on
Your prices too high
Jotham C. on
My issue customers service and quality control For example, Starting miles on your vehicle happened to be different On your paper works shows different from that is indicating on the vehicle odometer, this has been a continuous mistake that you are making. And not only me but also some of your customers are complaining. The good thing I took picture before I left and another picture when I dropped off. All my pictures shows time and mileage that was on odometer. I will bring them in the office. I am not very happy on this because you over charged me the miles that I never used. I warn that You are going to loose some of your customers if this habit continue. If it was just 5 miles I would say it ok but 40 + miles different it shows that there is a game that been played by one of your employees or whoever. My name is Jotham Chancellar My phone number is 202 553 4060 My contract No is 99338381 I don’t appreciate for what is happening I have been a good customer to you for a while I don’t need to go through wit this issue I do except to have a good service from you and I am willing to spend my money on your good service provided not bad service.
Bayardo A. on
As I stated above the Wv location was closed but a helpful agent over the phone helped me get the truck I would never recommend the Takoma uhaul they don’t care for the customers and they don’t explore options of rental when you go to them.
Bryant G. on
The customer service was very friendly and accommodating. Appreciated, Bryant
Antonio S. on
It was a perfect experience. The hitch was installed within the hour and I was on my way! Nice staff as well.
Joseph B. on
Quicker pick up service line and wait shouldn’t have taken an hour especially with a reservation Should be a reservation line separate from regular pick up or purchases.
Sara S. on
Thank you!
Semion M. on
Most of the workers at this location are very dishonest. They cheat on the mileage in order to extort money from you.
Amin A. on
I asked for a utility dolly and I paid for it. However, it was not in the cargo Van! When I return the van, I told them and they said they will refund me. I still have not received any refund.
Melissa J. on
1. Improve mobile app. process. It did. Or save time 2. Keys were not in lockbox. Had to go to counter and wait in line. 3. Return process was extremely slow 4. Make clear gas purchase or refuel options are clear up front.
Francisco B. on
When I get the Dolly the she tells me. I pay one time 58 dollars. But now I pay 108 it's crazy. But I never came back on this store. It's very unsatisfied.
Veronika T. on
The truck we reserved was not available at the pick up time. They gave us another truck as we were already 1 hour past our reservation time. They told us that there is no extra charge for the larger truck and we can keep it for a day vs. the initial 8 hours we booked. Then in the final bill, they charged us for 24 hours! These people are dishonest and unprofessional. I will never do business with them again. They tricked us!
Lynn M. on
Friendly gentleman who completed my return. Didn't have to leave my car.
CINDY R. on
Jonathan Adjetey Jr was a big help and helped me have a very pleasant experience. Definitely would recommend and go back to this location. Thank you!
John Paulo T. on
Credit card machine stopped working. Good thing I had cash but I waited at least 20mins despite having a reservation. Upon returning, I have 1dollar something to reimburse but looking at the line, I just did not get it anymore. Please fix your computer system
Reid C. on
to many latinos in parking lot bumming for work
Demeisha H. on
They were all so helpful. Very busy atmosphere but excellent customer service. I will definitely recommend this facility.
Brooke F. on
Good stuff
Cameron P. on
Maurice was great
Chris G. on
My Ubox arrived on time. The people working there did not know whether I needed a permit. You should be able to answer those questions in the future.
Kymberly J. on
They called to deliver the unit on a different day than scheduled. They were supposed to deliver between 9:30a-11:30a. They didn’t arrive until 12:30 & Unit wasn’t delivered until 5p. Pickup was late.
DuBois F. on
My experience is in regards to my overall uBox experience versus just the Takoma Park location. UHaul told me and my moving help that the uBox would be delivered to the Chillum Rd location. Incorrect
Katharine D. on
I actually had my pod delivered here from California and they were very communicative and on-time. Would recommend the pod moving service.
Andrea L. on
They charged me and put my card on auto pay for a storage unit I’m not renting
joseph g. on
Delivery guys were awesome. Everything went well
Barbara H. on
Janal and the team were super helpful and fun to work with!
David J. on
My storage units door was ajar, and a few of my tubs were missing.
Thomas R. on
I have been so pleased with Uhaul over the past several months for a variety of services. Consistent, strong customer service from California to Maryland. Thanks
Mary C. on
I rented a U-box that was delivered to my house. Janelle was polite and professional, followed up promptly with helpful phone calls and emails. An excellent overall experience. Thank you!
Teri C. on
I had an appointment for my three U-boxes to be ready for access at 8:00 a.m. Didn't happen til 9:15 a.m. I had to pay movers an hourly rate so I lost some money on this move.
Benjamin B. on
Did not use or see storage facility. Don't know why I'm being asked to rate it.
Alison C. on
Maurice was absolutely wonderful to work with! He helped us drop off and pick up three Uboxes and was extremely helpful. Thanks again Maurice!
monica l. on
My unit was placed at my home not at a U Haul facilty.
Tina B. on
Janal was amazing! Thank you for making our experience seamless!
William M. on
Great service!
Joshua S. on
Driver, Maurice, was awesome and very polite. One suggestion - you should get trailer hitch locks. Easy to potentially have someone come and hook up the trailer and tow away the entire box!
Tom C. on
I rented two uboxes that were stored at my home for two months. Delivery and pick up was great, thanks to Janal. The office staff communication was the worst i have ever encountered!!!
JOHANNA C. on
Ubox not delivered to the facility listed in arrival confirmation email, were told it might be lost. Delivery scheduled for 12pm - delivered at 9pm after many calls. Mouse droppings were found.
TUESDAY N. on
Terrible Service!!! I was never at the facility because both of my UHaul boxes were delivered to me. After 3 days of me sitting on hold being transferred at least 5x's a call 45min each call
Dan Y. on
Good
Stephen B. on
Ubox not ready on date of request. Was told the door was broke to the warehouse. The next day I arrived when I was told the box would be ready and waited 2.5 hours for them to get me the box.
BOYD P. on
I had to comment about the "office" or "facility" but I didn't go there! The delivery was to happen on the 21st, but they called me AFTER they delivered on the 20th! Good service anyway!
Andrew M. on
Would highly recommend U-Haul!
JEFFReY W. on
The delivery of our Uboxes went quite well and the driver Janelle did an outstanding and professional job maneuvering the truck and forklift in and out of the very narrow streets around our new home.
jan s. on
The UHAUL of TAKOMA PARK at 6889 New Hampshire Ave. is the BEST/ TOP store I have ever visited. Their workers are professional, polite and very helpful. They made my relocation move more pleasant.
Haris H. on
Great experience - quick and efficient, which is what we all want and which a lot of U-Haul locations don't provide.
Jade S. on
Janelle with UBox was very professional in handling business and keeping me updated with any changes regarding my shipment. She had excellent customer service.