Customer Reviews for U-Haul Moving & Storage of Takoma Park

Rating:

2.0

One of three Ubox containers got separated from the other two and did not ship with them. The missing container was mislabeled and the location was unknown, it wasn't showing up in my account. The container was finally found and is scheduled to arrive eleven days late. The other two containers arrived on time and contents were unharmed.

Rating:

5.0

The service was friendly, clear and efficient. Overall it was a simple, smooth and professional experience. One recommendation was that it wasn't obvious when I returned the equipment that I could simply ark and leave the keys in the ignition. There are signs clearly indicating where to park the equipment, but I did not see any indication on what to do once I parked. As noted above, the service was friendly and helpful. I went inside and asked one of the employees. She explained with a smile and told me I could just leave it parked with the keys in the ingition.

Rating:

1.0

Was unable to access my Ubox because the staff does not know how to hold an appointment

Rating:

5.0

6 hz

Rating:

3.0

The pickup location was moved 1 hour away 2 hours after we paid the bill. The trailer arrived with a soon to be flat tire, waited over an hour for customer service. Not a good experience.

Rating:

2.0

Have all of the equipment that was reserved; check in take less than one hour; register returns immediately so customer is not harassed for not having returned equipment that has been sitting on your lot for 18 hours

Rating:

5.0

Excelente customer service

Rating:

3.0

Ensure equipment is available if at has been reserved. I reserved and learned neither were available upon arrival. They should not have appeared on the site if they couldn't actually have been used.

Rating:

2.0

There need to be more people to support customers on the floor and behind the counters. We waited 15 minutes to get our pick up. Also, there should be hand trucks available in each of the trucks/vans.

Rating:

1.0

My truck was not ready at 9:30 per the online reservation and when I mentioned the $50 guarantee that your company provides for services not being ready at my scheduled time, he refused.

Rating:

4.0

More help out sise the place to guide you, to know where the rental truck is exactly located.

Rating:

1.0

This has been the worst customer service experience I have ever had. After dropping off the equipment that I rented (10' truck), UHaul LOST the truck while it was on the site's premises, and refused to close my contract until they 'completed paperwork' on their end. This is absolutely unacceptable clientele treatment, and counter the confines of a legal agreement. I fulfilled the duties of my contract when I returned the truck to the premises and was advised by a UHaul representative to leave the truck and to place the key on the seat. At that time, my contract should have been closed, and I should have received no further correspondence from UHaul. Instead, one full week later, I am notified by UHaul that my equipment has 'not been returned.' After spending several days trying to get in contact with the UHaul location and requesting that my contract be closed after being informed that the drop-off was recorded on the security camera, I was frustrated to hear that UHaul was denying my request to close my contract. I will never use UHaul services again, and I will share this experience.

Rating:

3.0

Felt like transmission was slipping

Rating:

5.0

Great service.

Rating:

2.0

Didn't have the furniture equipment i requested days ago in stock (furniture dolly)…. Causing me to have to purchase one that i won't use again… the store should buy the one i bought off me. The manager explained it was a first come first serve rental… i didn't see it on the website (i could be wrong). One of the associates was nice enough to extend my hours for use. The truck needed air in one of the tires…. And it might need new struts too. I have no issues with the employees but it was unfortunate i had to spend more money on equipment with another businessman than the rental and use of the truck. I would have used another rental company if i knew my request wouldn't be fulfilled.

Rating:

4.0

If I remember correctly, I gave an approximate pick up time. So I am assuming everyone else that made reservations did the same thing. When I arrived at 9:00 AM, there was a line of 12 to 15 in queue and only 2 and sometimes 1 person checking us in. I personally stood in line for more than 45 minutes to check in and the line was longer when I left. If check-in times are defined, then there should be a good idea of how many customers are going to b showing up at a specific time of day, and then staff appropriately.

Rating:

3.0

The line indoors was very very long. But I was lucky that, amidst my signing up, I did mobile pick up. Otherwise my reservation number/ pick up time wouldve been hours later. Might be better to hire another 2 people to consult with customers ij line, prior to the main consultation, possibly to get them fully prepared just to collect the car. Otherwise, there's a build up

Rating:

5.0

Excellent customer service

Rating:

5.0

continue providing excellent service.

Rating:

1.0

I couldn't even get out of my Uber before a sea of men swarmed the car offering their day labor services. Then once out the car, they incessantly followed me around offering "help" despite my insistence that I did not need it. I also had an extremely hard time getting the key to turn in the ignition several times. I know have a welt on my finger from having to twist and turn the key sufficiently to get the truck to turn on. This was beyond acceptable. What if I did not have such strong motor skills to do so? Also, to receive an attitude from a store associate when I expressed needing help with the key was unacceptable.

Rating:

4.0

The driver door did not close well and had to be slammed. It needs attention. Otherwise, the truck functioned well,

Rating:

2.0

There is an older Black woman who works at this location who is a complete and total BITCH! The rest of the staff, I encountered, was terrific! She gave me a hard time after I dropped off the trailer. I had pulled into a parking space to get my bearings before I left and she harassed me then. When I pulled back in to the lot, later in the day, and was motioning to my son about where to pull in the 10' truck, she was all over me again. This BITCH should not be anywhere near customer service!!! Call me if you want the details! The gentleman who served me both times, who actually did the work, was PHENOMENAL, polite, efficient, etc. She is UNNECESSARILY CONFRONTATIONAL and should find employment that better suits her sensibilities. She should be a security guard somewhere. That way, she could use her talents to their fullest… keeping unwanted people away!! I hope to hear from the location manager! Amber Brown (202) 288-1871

Rating:

3.0

There was only one employee available to serve everyone.

Rating:

3.0

The place is okay but a bit crazy but it was a very busy weekend.

Rating:

5.0

Improve the quality of your utility dolly and appliance dolly. The utility dolly was so light weight it could not be used.

Rating:

5.0

Left flasher signal not working. Electric door locks not working

Rating:

1.0

Our rental had some type of exhaust leak. I called and was told my hold time was over an hour. So I went online and spoke with a customer service rep named Megan via Chat to inform her of the issue. She stated someone from roadside would call me and I have not heard back from ANYONE. We dropped the vehicle off but still nothing from UHAUL.

Rating:

4.0

The dolly I had reserved online was not available. Other than that everything else worked perfectly. I'm aware that the issues arise from the reservations side and not the location itself.

Rating:

4.0

The a/c fan was stuck on high and could not be adjusted or turned off.

Rating:

5.0

More people inside at the computers- the line was long and not moving. Luckily it was a return, so I didn't have to wait in line.

Rating:

3.0

Left turn indicator not working. I should not have to pay $20 because you don't have enough staff on a busy month end/month beginning weekend. I'm too good of a repeat customer.

Rating:

3.0

There was a very nice and helpful gentleman, his name is Rigo, he was very friendly, very helpful and very professional. The rest of the people there were not very helpful

Rating:

5.0

It was a great experience. This was first time doing everything over the phone and it went smooth as can be. The instructions are excellent. I definitely will use this location in the future.

Rating:

5.0

Good

Rating:

3.0

The initial wait on line was really long but the person who helped me was great and made the whole experience better!

Rating:

5.0

My experience was good when I checked-in the trailer after using it. Check-in was quick and easy.

Rating:

1.0

You never have hand truck dollies available. It's so absurd. We can't move without them. And you never have them available. Also, I've moved 3 times in the past 6 years, including yesterday, and you always give the option for mobile pickup. IT NEVER WORKS and we always end up waiting an hour in line for in-person pickup. It's AWFUL. Get a software that works and stop over promising.

Rating:

3.0

I made an online reservation for a 20ft truck, but was given a 16ft.

Rating:

3.0

I had a reservation for the truck, 2 dollys, and 2 furniture dollys; I only got the truck because they were out of dollys. Made my move complete hell and take over 9hrs moving boxes one by one.

Rating:

1.0

I was double-charged and have been unable to get in contact with customer service. Double check your math next time, please.

Rating:

5.0

The Store employees were friendly and respectful and very professional. Thanks Michael DaCosta Esq Washington DC

Rating:

1.0

I reserved a van in Falls Church, VA, but was told it was only available in Takoma, MD. I had to spend two hours on public transportation to get from my house to the new rental location. I had to drive from one side of Washington, DC to the other, paying for gas and using allotted miles. This is a horrible business practice.

Rating:

3.0

Internet access, accuracy in the odometer and gas gauge when providing paperwork for rentals, and the vehicle was in poor shape the breaks didn't work well, rye

Rating:

5.0

It was my first time renting a uhaul and the process was very simple and quick.

Rating:

2.0

Main complaint was that the facility was extremely understaffed. there was one person - who valiantly tried to check everyone in - and two guys that checked in returning vehicles, whose job was not to assist the woman checking in the vehicles. Strangely, when I went to return the vehicle (and it was less crowded) the two men could not help me, but the woman at check in was able to help. She deserves five stars. The rest of the experience one - I did rent a vehicle and it worked. But the management needs to look at the staffing issue and the attitude of some of the staff (not the woman at the counter, who was a real customer service star).

Rating:

4.0

I got a paper receipt but I had to wait in line until someone finally just got it for me. The personnel were courteous and efficient. The longest part of the process was waiting for the receipt

Rating:

5.0

I will recommend in the future.

Rating:

5.0

Friendly service

Rating:

5.0

Excellent service and place kip it up🙏🙏🙏

Rating:

5.0

Good job

Rating:

3.0

The lines should move quicker with check ins and check outs. And the App should be explained better.

Rating:

1.0

From the first interaction I wanted to cancel my reservation and go elsewhere but decided against it. The lady at the front desk and the manager who sat beside her could use some custom service training. The way she spoke wasn't pleasant and for a manager to allow this was appalling. Then as we open up the moving van we see a couple of roaches. I would not recommend this facility and will tell everyone I know that's moving soon to go elsewhere. I'm glad I no longer live near this place and have to utilize this service.

Rating:

1.0

The Manager/owner appeared annoyed and irritated, spoke rudely to his staff and did not explain return policy to us. When returning the vehicle the mechanics were rude and disrespectful of black people but were quick to take care of the white people and very polite to them. If this owner and his family of misfits does not like the black community I'm here to let our community know NOT to take our business needs there!!! The level of disrespect was unimaginable and I will NOT give them my business ever again.

Rating:

4.0

The deck in the cargo area had a 14" x 14" panel that had been riveted in place and the rivets had pooped loose.

Rating:

4.0

Have more dolly's in stock!

Rating:

5.0

Great location here and Shemar Wright was very courteous and helpful in the return process! Appreciated his insight in to places to eat as I was from out of town as well...Great help!

Rating:

1.0

Workers were very rude and not helpful. This was a very bad experience. I would never recommend or use this location again.

Rating:

1.0

The staff is holding the owner hostage it's a so obvious no one wanted to work there…except the owner and the what look like the mechanic who was a older gentleman fixing a pick up trucks plate light…staff really needs to be terminated

Rating:

4.0

Other than the hasslers outside asking do I need movers my experience was fine.

Rating:

5.0

Rien à signer le service est propre le truck parfait

Rating:

4.0

Please make sure that vehicles get routine alignment. The truck that I had needed an alignment and often was difficult keeping it within the lane of traffic.

Rating:

5.0

They were all so helpful. Very busy atmosphere but excellent customer service. I will definitely recommend this facility.

Rating:

5.0

Good stuff

Rating:

5.0

Maurice was great

Rating:

3.0

My Ubox arrived on time. The people working there did not know whether I needed a permit. You should be able to answer those questions in the future.

Rating:

1.0

They called to deliver the unit on a different day than scheduled. They were supposed to deliver between 9:30a-11:30a. They didn’t arrive until 12:30 & Unit wasn’t delivered until 5p. Pickup was late.

Rating:

2.0

My experience is in regards to my overall uBox experience versus just the Takoma Park location. UHaul told me and my moving help that the uBox would be delivered to the Chillum Rd location. Incorrect

Rating:

5.0

I actually had my pod delivered here from California and they were very communicative and on-time. Would recommend the pod moving service.

Rating:

1.0

They charged me and put my card on auto pay for a storage unit I’m not renting

Rating:

5.0

Delivery guys were awesome. Everything went well

Rating:

5.0

Janal and the team were super helpful and fun to work with!

Rating:

3.0

My storage units door was ajar, and a few of my tubs were missing.

Rating:

5.0

I have been so pleased with Uhaul over the past several months for a variety of services. Consistent, strong customer service from California to Maryland. Thanks

Rating:

5.0

I rented a U-box that was delivered to my house. Janelle was polite and professional, followed up promptly with helpful phone calls and emails. An excellent overall experience. Thank you!

Rating:

3.0

I had an appointment for my three U-boxes to be ready for access at 8:00 a.m. Didn't happen til 9:15 a.m. I had to pay movers an hourly rate so I lost some money on this move.

Rating:

3.0

Did not use or see storage facility. Don't know why I'm being asked to rate it.

Rating:

5.0

Maurice was absolutely wonderful to work with! He helped us drop off and pick up three Uboxes and was extremely helpful. Thanks again Maurice!

Rating:

4.0

My unit was placed at my home not at a U Haul facilty.

Rating:

5.0

Janal was amazing! Thank you for making our experience seamless!

Rating:

5.0

Great service!

Rating:

4.0

Driver, Maurice, was awesome and very polite. One suggestion - you should get trailer hitch locks. Easy to potentially have someone come and hook up the trailer and tow away the entire box!

Rating:

1.0

I rented two uboxes that were stored at my home for two months. Delivery and pick up was great, thanks to Janal. The office staff communication was the worst i have ever encountered!!!

Rating:

1.0

Ubox not delivered to the facility listed in arrival confirmation email, were told it might be lost. Delivery scheduled for 12pm - delivered at 9pm after many calls. Mouse droppings were found.

Rating:

1.0

Terrible Service!!! I was never at the facility because both of my UHaul boxes were delivered to me. After 3 days of me sitting on hold being transferred at least 5x's a call 45min each call

Rating:

4.0

Good

Rating:

2.0

Ubox not ready on date of request. Was told the door was broke to the warehouse. The next day I arrived when I was told the box would be ready and waited 2.5 hours for them to get me the box.

Rating:

5.0

I had to comment about the "office" or "facility" but I didn't go there! The delivery was to happen on the 21st, but they called me AFTER they delivered on the 20th! Good service anyway!

Rating:

5.0

Would highly recommend U-Haul!

Rating:

4.0

The delivery of our Uboxes went quite well and the driver Janelle did an outstanding and professional job maneuvering the truck and forklift in and out of the very narrow streets around our new home.

Rating:

5.0

The UHAUL of TAKOMA PARK at 6889 New Hampshire Ave. is the BEST/ TOP store I have ever visited. Their workers are professional, polite and very helpful. They made my relocation move more pleasant.

Rating:

5.0

Great experience - quick and efficient, which is what we all want and which a lot of U-Haul locations don't provide.