Customer Reviews for U-Haul Moving & Storage of Takoma Park
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Takoma Park
Richie H. on
The trailer wasn't available. It was incorrect in the system. I recieved a larger trailer at the same time rate.
Hector R. on
Just make sure that everyone treat the customers The way Ismael treat me above and beyond service. He was extremely great. Thank you Ismael for your great service Keep up the great work.
Robert G. on
All the employees were very friendly and helpful. The only problem we had was that the trailer wasn’t very well maintained. My boyfriend cut his finger open trying to pull the door closed because it kept getting stuck.
Matthew R. on
Leaving only a 3rd of a tank on pick-up and a cab that smells as if someone slept in it for a week was not a good experience.
Alexandra D. on
Even though there was a line they made it quick for persons returning equipment. I was in and out of there within 5 minutes.
Sulejman D. on
Great service
jeffrey F. on
Everything went well and the staff members was excellent when it comes to customer service.
JAMES J. on
Arrow Vetetan movers are Awful!!!!!!
Mauricio M. on
Truck was new, working perfect but not clean inside, with pieces of food
Kerrian W. on
Staff was very polite and attentive!
Kenneth F. on
Vehicle had been driven in mid and exterior was a mess. Did upload a pic of one spot
Asima N. on
The truck couldn't start after my stuff was loaded on it. It took us 01 extra just to jump start it as it burnt and destroyed or inly jump cable and almost caused problems with our car. We finally got it started when my neighbor Roy and one Spanish man, came and gave us a helping hand. My husband and mysrlf endrd tipping the Spanish $30.00 for salvaging the situation, as the 02 male movers we had hired were constantly nagging that time was of essence and we ended paying them $200.00 each instead of $100.00 each as we earlier agreed. On the 09.19.19, it was another issue with truck as we were on our way coming to drop it off. The truck stopped on tyhe way again and we had to call our son to bring his jump cable ince ours was destroyed the day before doing the same thing. Tony had to leave Bowie to bring us a jump cable. Meanwhile I tried opening up the email that was sent to me by U-HAUL with my contact agreement, but wasunable to open. I immediately googled the telephone number and called the office and explained the situation to the staff on duty. He said I could have called roadside assistance. I said I did not know that I had called my son to help with his cable. At the U--Haul office in Takoma park, I spoke with the Manager because I was billed twice the amount that I had to pay. The said Manager Alphonzo, Notassignedsedthen advised me to contact Roadside assistanc. He gave instructions to the young man who was working on our bill, to put it on hold till roadside assistance is contacted.
Stephen M. on
You should always give drop off addresses in detail. Thanks
Wendell T. on
Lots of day laborers outside blocking the way into the building. I understand why they are there, but they shouldn't be allowed to solicit your customers directly as we walk into the building.
James F. on
I had done online checkout, knew what size trailer I wanted, had a hitch on my car already, and have rented the same size and type of trailer from UHaul before on several occasions. It took a full 50 minutes for UHaul to rent me the trailer, counting from the time I drove in to the time I drove out. It could have taken as little as 2-3 minutes based on the actual interaction and hookup effort involved. The other 45+ minutes were spent just waiting.
Demeisha H. on
They were all so helpful. Very busy atmosphere but excellent customer service. I will definitely recommend this facility.
Brooke F. on
Good stuff
Cameron P. on
Maurice was great
Chris G. on
My Ubox arrived on time. The people working there did not know whether I needed a permit. You should be able to answer those questions in the future.
Kymberly J. on
They called to deliver the unit on a different day than scheduled. They were supposed to deliver between 9:30a-11:30a. They didn’t arrive until 12:30 & Unit wasn’t delivered until 5p. Pickup was late.
DuBois F. on
My experience is in regards to my overall uBox experience versus just the Takoma Park location. UHaul told me and my moving help that the uBox would be delivered to the Chillum Rd location. Incorrect
Katharine D. on
I actually had my pod delivered here from California and they were very communicative and on-time. Would recommend the pod moving service.
Andrea L. on
They charged me and put my card on auto pay for a storage unit I’m not renting
joseph g. on
Delivery guys were awesome. Everything went well
Barbara H. on
Janal and the team were super helpful and fun to work with!
David J. on
My storage units door was ajar, and a few of my tubs were missing.
Thomas R. on
I have been so pleased with Uhaul over the past several months for a variety of services. Consistent, strong customer service from California to Maryland. Thanks
Mary C. on
I rented a U-box that was delivered to my house. Janelle was polite and professional, followed up promptly with helpful phone calls and emails. An excellent overall experience. Thank you!
Teri C. on
I had an appointment for my three U-boxes to be ready for access at 8:00 a.m. Didn't happen til 9:15 a.m. I had to pay movers an hourly rate so I lost some money on this move.
Benjamin B. on
Did not use or see storage facility. Don't know why I'm being asked to rate it.
Alison C. on
Maurice was absolutely wonderful to work with! He helped us drop off and pick up three Uboxes and was extremely helpful. Thanks again Maurice!
monica l. on
My unit was placed at my home not at a U Haul facilty.
Tina B. on
Janal was amazing! Thank you for making our experience seamless!
William M. on
Great service!
Joshua S. on
Driver, Maurice, was awesome and very polite. One suggestion - you should get trailer hitch locks. Easy to potentially have someone come and hook up the trailer and tow away the entire box!
Tom C. on
I rented two uboxes that were stored at my home for two months. Delivery and pick up was great, thanks to Janal. The office staff communication was the worst i have ever encountered!!!
JOHANNA C. on
Ubox not delivered to the facility listed in arrival confirmation email, were told it might be lost. Delivery scheduled for 12pm - delivered at 9pm after many calls. Mouse droppings were found.
TUESDAY N. on
Terrible Service!!! I was never at the facility because both of my UHaul boxes were delivered to me. After 3 days of me sitting on hold being transferred at least 5x's a call 45min each call
Dan Y. on
Good
Stephen B. on
Ubox not ready on date of request. Was told the door was broke to the warehouse. The next day I arrived when I was told the box would be ready and waited 2.5 hours for them to get me the box.
BOYD P. on
I had to comment about the "office" or "facility" but I didn't go there! The delivery was to happen on the 21st, but they called me AFTER they delivered on the 20th! Good service anyway!
Andrew M. on
Would highly recommend U-Haul!
JEFFReY W. on
The delivery of our Uboxes went quite well and the driver Janelle did an outstanding and professional job maneuvering the truck and forklift in and out of the very narrow streets around our new home.
jan s. on
The UHAUL of TAKOMA PARK at 6889 New Hampshire Ave. is the BEST/ TOP store I have ever visited. Their workers are professional, polite and very helpful. They made my relocation move more pleasant.
Haris H. on
Great experience - quick and efficient, which is what we all want and which a lot of U-Haul locations don't provide.
Jade S. on
Janelle with UBox was very professional in handling business and keeping me updated with any changes regarding my shipment. She had excellent customer service.