Customer Reviews for U-Haul Moving & Storage of Takoma Park

Customer service was excellent, especially Gregory and Brandon..... Manu thanks to all crew at the Takoma U-Haul.

The staff and vehicle were fine but there is a large number of, frankly, scary vagrants camped out in the uhaul lot offering services and panhandling. Management clearly allows this as they were there all day and several other reviews mentioned the same problem. The lot has a fence and is private property so management could clearly expel them for traspassing. Not sure why they continue to allow this when countless customers have complained.

SOFIA IS THE BEST, SHE IS ALWAYS NICE AND SWEET, VERY VERY GOOD CUSTOMER SERVICE, I LOVE HER!!! Denys 301-655-1749

Great customer service from Janal Bankins

The equipment was in excellent condition and staff was amazingly helpful.

Customer should be escorted to vehicle vs telling customer the space # vehicle is parked in. In my case I had to hunt to find space KKK only to find that a vehicle had to me moved to allow me access to my vehicle.

There are kids running it

I use Uhaul 2-3 times a year. My recommendation is purely based on my location's selection and availability, not about service level. No matter how few people are in line at this location, I always have to wait. Always. In my last reservation, I counted five employees walk past me for a total of ten minutes with NO ONE in line. I finally asked, "Are you open?" before I was acknowledged. Ten minutes - mostly alone in the office as employees wandered around with no sense of urgency. I stopped using the mobile app a year ago, because ironically, it takes longer to rent a vehicle and requires an employee. And why do you ask for things like license picture on your reservation website module? I always have to provide it again on site. I typically budget 45 minutes to get in and out of your location because of massive incompetence by your staff and general operational guidelines. My last time was a record 25 minutes with no one else in line and a reservation with all my information pre-filled out.

It would be better if the gas level is always full and each customer just has to fill it up when returning. It's hard knowing exactly what level the gas was. You guys are the best. I'm always coming to this location.

Great, just “drop off and go”!

Everything went quite smoothly since my reservation was done online

I have never had such a terrible experience ever in my life. As a member of media, I will make sure Uhaul gets enough attention of the truth behind ridiculous charges, services, and poor customer-care.

Pickup on Saturday was ok, maybe 15 minutes in line. Drop off could not have been easier. Cargo Van was clean and in ok condition (brake noise but worked ok).

Rude employees trashy truck tire pressure low

I had to wait 15 min for the check-in as I wanted a printed receipt to verify the charges for mileage. Otherwise the check in was efficient when I was meet at the vehicles when I pulled in.

My only concern was the vehicle I received was clean but had several mechanical issues. Vehicle down shifted several times inadvertently, vehicle needed an alignment, braking was uneven. Staff was friendly.

I returned the trailer 3 days ago on 12/30/20. Today I got a bill saying it was returned yesterday and I was charged $40 for extra days. This is wrong and it needs to be fixed

The young woman who checked me in was exceptional. Very friendly and helpful taking time to explain all options to me. From there it went downhill. Gas tank was not full and cab was dirty. Poor selection of dollies. Had to rent an appliance dolly which was more expensive and too much for the task I had to perform. Reserved a utility dolly but none were available when I actually went to pick it up even though it was reserved.

truck was not ready when promised; staff was rude and uninterested in helping customers; truck died during use and had to be jumped. Talking to anyone at the place was like to talking to a brick wall - unresponsive. They could care less.

The gentleman who handled the return pulled me out of line in the store to handle the uninstalling of the trailer outside. He did it quickly, and he stayed behind to answer a couple of follow up questions. He was quick, professional, and very respectful/courteous.

The customer service wasn't great or good. There was lack of professionalism by all workers

Ordered a dolly when I made reservations 3 weeks ago . There was NO dolly avail or any explanation . Cus service team continued their own personal conversations and I had to wait for them to get thru. I added gas to bring the fuel back to same level but they charge me for 2 gallons . NOT a good experience at all

My issues with this rental wee not based on the location or staffing. Staff members on site were delightful and helpful. I was QUITE agitated with the app and the alleged contact-less pick-up promised by the Web site. I was so agitated in fact that this will be the LAST time I use U-haul. At the time of pick-up, I was finally being prompted to upload a photo, a driver's license, etc., all of which *should* have been requested in advance of that so that my move could start on time and NOT 45 minutes later than scheduled.

The van was noisy and unstable.

They didn't sign in our equipment for 4 days after drop off.

Please make it easier to find the vehicle in the lot and provide accurate directions or details about where it is located. Thanks!

Meh... Customer service sucks. They did not have the dolly I reserved. Never expected any better. Just Meh.

Amin's demeanor is very calm, it was helpful during moving the boxes into the storage container. There were enough furniture pads for use, but there were supposed to be 2 dozen, not one dozen. Amin was on time and efficient.

First experience not going. Transactions is not well maintained by staffing in regards to the drop of of the equipment.

GREAT

N/A

More things need to be fixed on the truck like the headlight,brake,engine...

My second time during service with this branch and was very satisfied with the service. Thank you, Mrs. Long

Nothing. Perfect transaction. I was highly impressed with the manner with which I was attended to at the pick up and drop off locations. Will definitely recommend U-haul truck rental to a friend or relative who may need the service.

Really bad customer service

Your app is horrible. I checked in online prior to pickup but none of that info was in the system. We had to repeat everything I did in advance. App I does not work for self return. I have tried numerous times to add photos of the trailer I rented. Your app fails every time. I would fire you app developer and start fresh. Hooks on mist trailers will not fit on my hitch. Only the newer trailers have large hooks. Though I will not always know if when I arrive at uhaul whether they will have a trailer that will fit my hitch. One last item is that one of the reps did not have a working wire. We spent 20 mins problem solving. Then the mgr came up and showed her wire was broken. If she had a tester, she would have not wasted my time. In fact she was going to cancel my res since she thought the issue was on my truck. She needs better training.

Smooth, efficient, pleasant.

Mobile pickup wasnt available. Was told there was no dolly or furniture dolly available. The truck had issues during initial accelerations. Thankfully there was a truck for us of our required size, but was told that they did not have available all the trucks customers might be expecting that day.

Looked like a hangout outside. Waited in line for no reason. Seems like one of the workers wondering around could have directed me what to do with my return before standing in line.

Line to rent was long and slow moving, but checkout was extremely quick and painless, which made up for it. Overall, a very good experience.

The staff was really great.

Make sure the trucks are actually parked where indicated

Yes

Not enough employees. Service is extremely slow

I called when returning late and paid for an extension they refuse to understand this and keep telling me I owe them more. it's infuriating and leads me to not endorse using them to anyone else

I was given incorrect information regarding the return policy by a UHaul representative (the store did not answer my call so my call was redirected to the customer support hotline) . Because of that incorrect information I received was unfairly charged an additional $100. Rather than the store immediately refunding the money, I have to wait up to 72 hours to hear back from customer service to correct this issue. It's extremely frustrating that my money is tied up because of an issue that was not my fault. In the future, if the issue is on the fault of the company, it's my belief that it should be up to the store to have their $100 tied up, not the customer.

Rental was smooth and easy. I will do this again

I WANT to write a 5-star review for this service, but unfortunately I lost about $440 using U-Haul's affiliated service, Moving Help. I cancelled an order (#80ef9c66) on 10/29, and was assured that a refund should appear in my account within a week or so. I've called U-Haul customer service three times now, and each time the service rep apologized for the delay and said they'd fixed the problem. Still no sign of the money in my account. The U-Boxes themselves were a great experience - I just want my refund is all! :(

Nothing you are outstanding

Pick and drop off were so easy. I had no idea how smooth the whole.process would be. Thanks

The steering was odd and uneasy to drive. The customer service was inadequate and unprofessional.

THIS IS FOR THE GEORGIA AVENUE LOCATION IN DC. I showed up ready to move and there was no one at the Uhaul location. I followed the prompts on my phone to pick up the Uhaul truck using contactless pickup, however, my app kept saying the location wasn't open until 8 am even though it was 9 am of the same day. I called the number provided and the person on the phone told me this Uhaul location was closed EVEN THOUGH I WAS ABLE TO RESERVE A TRUCK THAT DAY. Seriously, this is a terrible location and I'm not alone. Look at the Google Reviews. I had to drive 15 miles away to the New Hampshire avenue location where the customer service was mediocre but was able to get a truck quickly. Regardless I had to pay extra for the miles. I will look for another rental truck service in the future at this experience was a nightmare.

The interior of the truck was very dusty and dirty. It was evident that it had not been cleaned recently. This was very concerning still dealing with COVID.

It would be nice to have more directions regarding dropping off the truck. I asked how to return the truck when I picked it up and was told that would be guys around outside that I could ask when I got back. When I tried to get more clarity, I was told the same thing. There are many guys milling about the Uhaul property but it's hard to tell if they are employees and if not, if I could get correct information from them. I ended up dropping off using the app to drop because I was confused about where to take the truck and it seemed like there wasn't any employees around to ask. When I put the key in the drop off slot, it fell on the ground inside the store. Since I had already paid via the app, I just left it there without checking that someone would know to come get it.

Did not receive the 2 dollies that were ordered. Did not inform me about needing a actual bank/credit card and not a debit card to avoid the deposit.

Good service truck was ready and clean. Easy drop off thank you.

Poor customer service👎🏾

I was struggling with the app for after hours drop off. One of the workers or their friends took the time to help me out even though they were off the clock. That made a frustrating experience much better.

Extremely long line for pickup. The virtual pickup was unavailable due to there not being a QR code available to scan.

Windshield was not clean plus pickup bed was full of leaves. Some pick up trucks had bungie cords in the back bed but personal said that the pickup I had did not come with one. The insurance I paid was 25.00 per day. I only used the pickup for about three hours. I feel the insurance rate should have been pro rated. Thanks for your time and help.

Absolute disaster. No one had face coverings on while inside and non-contact pickup did not exist. My truck was ready 4 hours prior and no one called me to let me know.

Th seat of the Uhaul was covered in dog hair and the woman helping me was very rude. She was incredibly slow and condescending.

It was a great experience both with the pick up at our storage unit and delivery and box removal. I was most impressed with the female staff at both locations. I don't remember the lady's name that dropped off and picked up at the storage unit but the ones the picked up the empty boxes where Abby and Dafnee..

They were all so helpful. Very busy atmosphere but excellent customer service. I will definitely recommend this facility.

Good stuff

Maurice was great

My Ubox arrived on time. The people working there did not know whether I needed a permit. You should be able to answer those questions in the future.

They called to deliver the unit on a different day than scheduled. They were supposed to deliver between 9:30a-11:30a. They didn’t arrive until 12:30 & Unit wasn’t delivered until 5p. Pickup was late.

My experience is in regards to my overall uBox experience versus just the Takoma Park location. UHaul told me and my moving help that the uBox would be delivered to the Chillum Rd location. Incorrect

I actually had my pod delivered here from California and they were very communicative and on-time. Would recommend the pod moving service.

They charged me and put my card on auto pay for a storage unit I’m not renting

Delivery guys were awesome. Everything went well

Janal and the team were super helpful and fun to work with!

My storage units door was ajar, and a few of my tubs were missing.

I have been so pleased with Uhaul over the past several months for a variety of services. Consistent, strong customer service from California to Maryland. Thanks

I rented a U-box that was delivered to my house. Janelle was polite and professional, followed up promptly with helpful phone calls and emails. An excellent overall experience. Thank you!

I had an appointment for my three U-boxes to be ready for access at 8:00 a.m. Didn't happen til 9:15 a.m. I had to pay movers an hourly rate so I lost some money on this move.

Did not use or see storage facility. Don't know why I'm being asked to rate it.

Maurice was absolutely wonderful to work with! He helped us drop off and pick up three Uboxes and was extremely helpful. Thanks again Maurice!

My unit was placed at my home not at a U Haul facilty.

Janal was amazing! Thank you for making our experience seamless!

Great service!

Driver, Maurice, was awesome and very polite. One suggestion - you should get trailer hitch locks. Easy to potentially have someone come and hook up the trailer and tow away the entire box!

I rented two uboxes that were stored at my home for two months. Delivery and pick up was great, thanks to Janal. The office staff communication was the worst i have ever encountered!!!

Ubox not delivered to the facility listed in arrival confirmation email, were told it might be lost. Delivery scheduled for 12pm - delivered at 9pm after many calls. Mouse droppings were found.

Terrible Service!!! I was never at the facility because both of my UHaul boxes were delivered to me. After 3 days of me sitting on hold being transferred at least 5x's a call 45min each call

Good

Ubox not ready on date of request. Was told the door was broke to the warehouse. The next day I arrived when I was told the box would be ready and waited 2.5 hours for them to get me the box.

I had to comment about the "office" or "facility" but I didn't go there! The delivery was to happen on the 21st, but they called me AFTER they delivered on the 20th! Good service anyway!

Would highly recommend U-Haul!

The delivery of our Uboxes went quite well and the driver Janelle did an outstanding and professional job maneuvering the truck and forklift in and out of the very narrow streets around our new home.

The UHAUL of TAKOMA PARK at 6889 New Hampshire Ave. is the BEST/ TOP store I have ever visited. Their workers are professional, polite and very helpful. They made my relocation move more pleasant.

Great experience - quick and efficient, which is what we all want and which a lot of U-Haul locations don't provide.

Janelle with UBox was very professional in handling business and keeping me updated with any changes regarding my shipment. She had excellent customer service.