Customer Reviews for U-Haul Moving & Storage of Tallmadge

254 reviews

555 South Ave   Tallmadge, OH 44278

(234) 226-4766

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(234) 226-4766

555 South Ave
Tallmadge, OH 44278

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Thanks Danielle!

Christian N. 
Rating:
5.0

Above and beyond expectations

Anthony T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asia W. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

Connie L. 
Rating:
5.0

Customer did not leave a comment.

Rose S.  |  First Impressions 
Rating:
2.0

Air bag sensor kept going off on the vehicle. HUGE safety concern. Also kept having my documents get denied for 15 minutes

Harley G. 
Rating:
5.0

Excellent customer service!!

Kevin L. 
Rating:
3.0

One of the tires was very low, employee had to pump it up. Airbag was displaying an error the whole time. Very dicey experience.

John W. 
Rating:
1.0

Your employee was very Rude !!! She also had a bad Atitude

EMMA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cindy H. 
Rating:
5.0

This was our first rental from this Uhaul location. It was clean, tidy, and qell organized. The Sales rep was very helpful and knowledgeable. The truck was clean and ready to go. No issues at all. And very quick service.

David B. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Excellent due to Danielle only closing was difficult due to we weren’t never told to turn in cards even tho we told the guy at the he desk on 10/15 we rented the truck from that we were moving out he never said anything about turning in cards now they are charging my wife Linda Jones a whole month and late charges. Receptionist rude other dude hung up on us Great customer service

george J.  |  Overall Experience 
Rating:
5.0

Danielle was excellent when it came time to move bout we rented a truck from the same location we told the guy we were moving out 10/15 he never told us to turn in cards now we r being charged the whole month and late charges. I he girl at the desk was rude and whoever the black guy was hung up the phone on a customer. We were never late had 4 storage lockers Poor customer service

Linda J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
5.0

The person who helped me was very knowledgeable and friendly. Overall, my experience was very positive and it was because of him

ALBERT R. 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  Overall Experience 
Rating:
5.0

The location in Ohio was great. Easy to get to. Customer service was excellent!!!

EMILY C. 
Rating:
5.0

The manager was professional, well organized, attentive, efficient and pleasant. I am well pleased with the experience.

Douglas S. 
Rating:
3.0

Customer did not leave a comment.

CHARISSE M. 
Rating:
5.0

Customer did not leave a comment.

Nicolette B.  |  Online Move In 
Rating:
4.0

Again, the people were excellent and the laborers I hired to unload were great as well.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL D. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Paul F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawna H. 
Rating:
4.0

X

Tracy O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paula G.  |  First Impressions 
Rating:
2.0

Being charged extra locked out of my unit for no reason and I am paid up Nov 19th 2021

Landon L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
3.0

Customer did not leave a comment.

PRECIOUS S. 
Rating:
5.0

Customer did not leave a comment.

Carla H. 
Rating:
3.0

Customer did not leave a comment.

Blakeley H.  |  Overall Experience 
Rating:
1.0

very poor Manger does not do her job the the fullest of her abilities using the fullest of her resources

TIM S. 
Rating:
5.0

Everything was great and smooth! The gentleman checking me in was helpful. Will rent from them again for my business.

Michael F. 
Rating:
5.0

Danielle was great. She was very polite, helpful, and professional. This location is convenient, and had the equipment we needed, unlike your other locations near us. We would recommend this location to anyone.

Cami J. 
Rating:
5.0

Customer did not leave a comment.

Gary S.  |  Overall Experience 
Rating:
5.0

staff is nice and helpful. location is clean along with the trucks .

Tina C. 
Rating:
5.0

Have a few chairs available for waiting customers.

DAVID P. 
Rating:
4.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY Y. 
Rating:
5.0

The staff was very helpful even though they were busy. Larry was very helpful in adding another unit for me. It was a great experience and if you want a great place to store your memories and history go to this location.

David H. 
Rating:
5.0

Staff was helpful and friendly.

Rodney R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darren H. 
Rating:
5.0

I would like to specifically call out Larry and Beth (or Maryanne - I apologize for not being 100 percent; Larry can please confirm who should get credit for their customer service actions. I had rented from another location online who just lied as to what they had available and when and the evening before decided to switch. The agent on the phone was nice but in a hurry to get off the phone with me. I had to then call the Tallmadge location and I reached Larry. He was so kind, helpful and understanding. He explained what they could and could not do but in a respectful way. But the really appreciation was that he and Beth (Maryanne) called back!! Yes they called back and took the time to update me on a change and what to expect. They did not have to do that yet they went the extra mile to be kind and help me further. I will again drive a little further to rent from this location rather than the one closer to me. So you want to know what you can do to improve... allow Larry and Beth to be trainers and train others across the U-Haul organization! I truly hope Larry and Beth get credit for what they do.

Jeffrey B. 
Rating:
4.0

Larry was very friendly and helpful

Sheena H. 
Rating:
5.0

Customer did not leave a comment.

Stanley V. 
Rating:
5.0

Customer did not leave a comment.

Pauline P.  |  First Impressions 
Rating:
3.0

I reserved the U-Haul for the Kent location they made me pick up in tallmadge I said I wanted to drop off in Kent and they made me drop off in tallmadge then charging me for extra miles after I did not want to use the tallmadge location the Kent location is a block from my house !

MARY T. 
Rating:
5.0

Personable, efficient, and well run. Truck was in exceptional shape too. Every person we interacted with was professional and the store was extremely clean and well stocked. Very impressed & have shared with others the experience. thank you & your team!

Mila S. 
Rating:
5.0

Was a very easy process and the staff was excellent

MELISSA M. 
Rating:
5.0

Customer did not leave a comment.

Jessica M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patricia O. 
Rating:
4.0

Customer did not leave a comment.

LaToya B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eileen R. 
Rating:
3.0

First, you screwed up my reservation time. Which put me back 7 HOURS. Then the lady who called to try to fix everything was very disrespectful.

CASEY E. 
Rating:
5.0

Customer did not leave a comment.

LEONARD W. 
Rating:
5.0

Customer did not leave a comment.

Leonard W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILLIP G. 
Rating:
5.0

The staff was helpful and knowledgeable.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Paul F.  |  First Impressions 
Rating:
1.0

I was told by the worker I would receive a refrigerator dolly because he was “out of regular dolley's”. Then as we walk out, he sees a regular dolly, and then gives me it. No problem. The problem came when I got the bill and I revived a charge for an appliance dolley I never used, or was given.

MATTHEW K. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Separate check outs for equipment rental reservations and for customers renting a new storage unit.

Dave M. 
Rating:
4.0

Central Reservation Issues resulted in Issues...

RAYMOND S. 
Rating:
5.0

Customer did not leave a comment.

John K.  |  First Impressions 
Rating:
5.0

Excellent customer service and great staff. Would do business here with a smile

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

CHRIS F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Danielle was extremely helpful and enthusiastic

David S. 
Rating:
4.0

Check engine light was on

ADRIANA D. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
1.0

Customer did not leave a comment.

Jeremy D. 
Rating:
5.0

Your worker beth is amazing!!!! Keep her forever lol

Amanda C.  |  First Impressions 
Rating:
5.0

Great customer service 👏🏿

CHARLES M. 
Rating:
4.0

Customer did not leave a comment.

Timothy D. 
Rating:
4.0

Wash the windshield before the rental

Richard K. 
Rating:
1.0

I reserved a uhaul 8 days in advance only to be told the day before moving that I would have to go to cleveland to pick one up and not even the size I reserved..tallmadge where I reserved it was 5 minutes from my house to pick up...not driving a hour to get a uhaul when I rerved one down the road...and customer service was brutally rude.i had to settle for a 10 ft truck when o ordered a 15 dy truck..needless to say I had to make extra trips ...absolutely unacceptable...especially when they said they tried to call me the day before when they had a phone number on file that i never heard of in my life

Rodney B. 
Rating:
4.0

They gave really great service they were really nice and the storage facility is very clean and well maintained except something is wrong with the garage bay doors so you have to park outside in Caddy your stuff in with a dolly

Mary R.  |  First Impressions 
Rating:
5.0

Everything was great. But. Phone service is horrible til you get someone on the phone. Then very helpful

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Anthony T.  |  First Impressions 
Rating:
3.0

Got in, hooked up and on my way with ease.

MARK J. 
Rating:
5.0

Nothing, Danielle is AWESOME!!!

Darrick J. 
Rating:
3.0

Let customer now they must have someone that has a different address phone . someone you don't live with!!!!!!!!!!!

David m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
1.0

Manager was completely rude

RAFAEL L. 
Rating:
5.0

truck was nicer than i expected, comfortable and though a HUGE vehicle, easy to drive. friendly, knowledgeable staff, very helpful.

Tammy F. 
Rating:
5.0

Customer did not leave a comment.

SETH D. 
Rating:
5.0

The guy that help me was very helpful and friendly and I thank him very much it's hard to find good stuff like that he gets five stars from me

Charisse M.  |  First Impressions 
Rating:
5.0

Danielle was very friendly!

Philip Z. 
Rating:
5.0

Nothing the girls that was working were awesome quick and professional

Mark W. 
Rating:
5.0

Danielle was very helpful and polite. She made the transaction much easier.

Kashona T. 
Rating:
4.0

Customer did not leave a comment.

ANN P. 
Rating:
4.0

Customer did not leave a comment.

Yvonne C. 
Rating:
5.0

Danielle was súper right down to business exceptional customer service My go to if needed in the future

Sandra P. 
Rating:
4.0

Customer did not leave a comment.

AARON W. 
Rating:
5.0

Dannielle Hileman went over and above expectations showing me the size of desired unit upon reserving and also with touring/locating the unit and procedures of access the day of rental. She is an absolute fem to this company!

brenda s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor M.  |  Online Move In 
Rating:
5.0

None, maybe have more then one person working, but that dude rocked…

JAY H. 
Rating:
3.0

Customer did not leave a comment.

Tammy A. 
Rating:
5.0

Was good Experience how to improve sent two me to load and unload lol thanks for great place

WILLIAM F. 
Rating:
5.0

The place was clean and even has a convenient restroom.

Lori B.  |  Online Move In 
Rating:
5.0

I called this morning, and Danielle was busier than a one-armed wallpaper hanger, but was very personable on the phone. She was able to accommodate my last minute request and I was on my way in no time flat. Returning the equipment was easy peasy, too! I will definitely be back whenever I need a rental!

Cynthia A. 
Rating:
5.0

Customer did not leave a comment.

monica w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina J. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Nothing comes to mind

ANITA J. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Demetria D. 
Rating:
5.0

Dannielle and her staff were excellent! I thought I needed a 10' truck for my move. After some talking with Dannielle she heard what I had to move and recommended the cargo van. I was skeptical about the space that it had but after looking at it and hearing that it had a cheaper mileage rate I decided to go with the van instead. Not only was the van perfect for what I needed, but I was able to save money on my move because the moving professionals here at this store knew their craft. She even offered a storage unit. I don't need storage but since I live in the neighborhood it's nice to know I have them as an option. I will definitely be using this new location in the future.

JONATHAN H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca G.  |  Online Move In 
Rating:
5.0

Nothing. Everything was top notch.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Rebecca G. 
Rating:
5.0

Vehicle needs windows washed on inside. Move-in was excellent.

Bonnie T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn J. 
Rating:
5.0

Customer did not leave a comment.

Brenda K. 
Rating:
5.0

Customer did not leave a comment.

Melanie C.  |  First Impressions 
Rating:
4.0

Not sure my mileage was correct. But service was good

William G. 
Rating:
5.0

Danielle was very helpful, courteous, and professional. Everything was explained in detail

David B. 
Rating:
5.0

Customer did not leave a comment.

Duane W. 
Rating:
5.0

Customer did not leave a comment.

Brenda K. 
Rating:
5.0

Nothing. I had a great experience. Dannielle went above and beyond to make sure that I understood pricing, pick-up and return times, and charges for gas. I will definitely be returning to this location for all my moving and storage needs!

Theresa H. 
Rating:
5.0

I love you guys thank you for all the access #Danielle

DARIUS P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Cole M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Laura D. 
Rating:
2.0

The wait was long and they took a customer ahead of me because they seemed to know them.

David M. 
Rating:
5.0

Customer did not leave a comment.

John O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R.  |  Online Move In 
No reviews have been submitted for this location.

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