Customer Reviews for U-Haul Moving & Storage of Terre Haute

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Terre Haute

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douglas G. on

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JAMES H. on

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JAMES H. on

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Chris S. on

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I'm very pleased

PETE A. on

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The manager helped me hitch the trailer. Very personal service. How can it get any better.

randall h. on

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The lights didn't work on the truck and I had to take it to the Fix It Center and that took 3 hours of my time. In Kirksville Missouri I complained about the drive but. She said I could either call the U-Haul fix it or tolerate it

Joshua C. on

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Office was closed but the drop off location was dirty trash needed taken out cleaning supply on the ground and dirty cart

FRANK T. on

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Great experience!

Melissa A. on

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RANDALL S. on

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paulane b. on

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It was an hour wait as vehicle had not been returned. Call center gave one time but got to store was told it would be after 2:00

CHRISTOPHER B. on

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I paid $688 to rent a 15-foot truck for 3 days on 6/14; I returned the truck 1 day early. I asked about a refund since I returned the truck early; the answer was "no". Then, to add insult to injury, I was charged an additional $55 for excess mileage. I understand that business is business, but the "no refund" policy is pathetic. Thanks for the life lesson, though. The next time I rent from u-Haul, the truck will remain parked in my driveway until the last possible minute so I get every penny's worth, and to prevent you from renting out a truck on my dime. I've been a loyal u-Haul customer for 35 years and I know that one dissatisfied customer will have no negative impact on your business, but just know that I'll not likely darken your doorstep again.

John M. on

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Michele M. on

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Joshua C. on

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Work on tow trailer . Keep coming lose from the truck.

Donna H. on

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Alexa M. on

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TOM O. on

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Very understaffed. Had to leave and come back.

Daniel S. on

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Absolutely the worst uhaul rental experience in my life. Equipment not working correctly, charged for things without an explanation and when I questioned the charge was told that I just misread the sign and oh well, RUDE employees and manager. I have been using uhaul for 30+ years for anything I need a truck for and if this is where your service has gone I will switch to budget, Penske, or Ryder. Thanks

LISA T. on

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gregory r. on

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james m. on

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You need to put on trailer jacks on these trailers.

gregory r. on

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Ahmed A. on

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Mark A. on

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Overall these folks do a great job. The ONLY negative I ever have is having to wait just a little too long for help. Seems like I'm always the 3rd or 4th guy in line and there is usually only on person working. The good news is, once I get to the counter they always have what I need and they get me on my way quickly.

Anthony B. on

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DANIEL B. on

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Georgiana D. on

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this man at the counter should win the award for patient , kind and competent. He was very knowledgeable and so very respectful of those needing more assistance. Since I have moved here to Terre Haute, I have been lied to and have received really bad service but NOT HERE. I was so glad and relieved that finally I have met someone very kind with respectful values. Thank you. I would recommend this site to everyone I know at work, Thank you again.

Anthony S. on

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Sandra M. on

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Appreciated the flexibility in modifying the pick up date. Helpful in directing us how to hook up car to the tow dolly. Truck was clean on inside but lots of dead bugs on the outside on cab and windshield from use by others. When we returned it in Ontario, CA, we were charged to get it washed even though we returned it in the condition we received it

RALPH w. on

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angela c. on

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Busy Busy Busy! Plan ahead! Customer service was excellent!

Jerry M. on

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Josh H. on

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Buddy, I think, was the guy at the counter. VERY helpful, friendly and to the point. Moving is stressful enough, I have used this place before and they are always on point and awesome!

KIM M. on

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Michael C. on

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CHARLES S. on

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Thank you. Great Job!

kennth y. on

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Josh h on

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Call center is full of wrong information. They told me storage on the second story, when asked multiple times, was ground level storage, then on top of it my name on everything was wrong.

Michele R. on

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WAYNE H. on

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Make sure employees show up. I was delayed dropping off because there was only one person there

JACQUELINE R. on

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The store was very understaffed. I waited almost 20 minutes in a very long line and only seen one employee the entire time when I was there. It was move out weekend for the college, which is an obvious busy day. There was a line 10 people deep the entire time I was there. Other then that, it was good

josh c. on

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Meghan A. on

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Ben W. on

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Steven P. on

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The sales people were very nice and helpful. I only wish there were more 20ft trucks. Had to get 17ft and make extra trip to get everything moved so then got charged an arm and leg for miles

Dennis S. on

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Andrew K. on

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clark c on

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It`s not right that you charged me for a full months box rental after delivery when you only stored it one day. You should have prorated it.

Mark J. on

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It's a very nice location.

mikael h. on

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Evelyn W. on

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Mark F. on

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Quick, Easy and painless.

Keiley B. on

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Thank you for the one bright spot in our whole trip. We had to rent a UHaul truck after our truck broke down. Our intent was to pull our trailer with their truck, but realized after getting the truck that our trailer wasn't going make it either. So, I went back to UHAUL to get a larger truck. They wère very accomodating without even charging more. I couldn't ask for any better service or friendlier people. Thank you so much.

Leroy C. on

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BRIAN a. on

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Keep up the good work!

KIM M. on

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Kelsey K. on

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Pat D. on

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Service and equipment was excellent, did what I had to do.

Matthew A. on

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Truck was covered with bugs. Took me 10 minutes at the gas station to get the windshield clean.

Bradley B. on

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Kelly R. on

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I had ordered 12 furniture pads, but when we got back to the apartment the pads weren't in the trailer, so we had to go back to uhaul and get them. Also, it would be really useful if uhaul had allen wrenches available to rent or buy, since we discovered while breaking down furniture that we didn't have any, so we had to drive to a store and buy a full set.

Nicholas P. on

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Nice people and fast service. Very friendly.

Paul M. on

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Carry on as you are doing now...

BENJAMIN b. on

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Pleased and satisfied with vehicle and service.

Jack K. on

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Michael M. on

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glen m. on

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valerie r. on

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Your employee was rather rude and short. She saw the dent we had already pointed out at pick up. She was rude instead of checking like she was told that's how it was explained to us. We only had the truck for a few hours.

Jon P. on

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Parking is minamal and not well marked.

dean h. on

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Jeff F. on

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patty h. on

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CHRISTOPHER D. on

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James R B. on

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We found a defect with the dolly that we rented after we were on the road. We called into the pickup site and told them about it and they were very helpful to note it on the records to show that it was not our fault.

Ashley C. on

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Slow workers and didn't help me for 30 minutes

JOHNATHAN D. on

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Dennis w on

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U-haul Computer system slow and had to wait longer than needed at the pickup store

shondalin g. on

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I wish I could give them a 0 rating. Take pictures of everything because they will blame and charge you for everything even though it was the way they gave it to you. Do not recommend this pick up location.

NICHOLAS S. on

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Larry M. on

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MARLENE c. on

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MIKE N. on

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JEFFERY B. on

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The man who attended to us was very good and kind. We appreciate that.

james c on

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a little bit slow and the female was having trouble learning the computer. it was also `sort-of` crowded.

TAMMY V. on

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I only have a complaint about the girl I spoke with when I broke down on the interstate. I ran out of gas and explained to her that no warning lights came on and I was literally 1 mile from an exit. She was so rude to me (i was already upset that this happened) I didn't appreciate the way she made me feel.

Mike N. on

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david l. on

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John R. on

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Need bigger place was to busy and cramped

Tracy K. on

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Charles Y. on

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didn't really interact with anyone except personnel checking vehicle in.

Katelyn R. on

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Always had a great experience here! Thanks, Everyone!

Julie M. on

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bradley h. on

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Have rented a car hauler twice now both times for the same amount of time. First time I was charged $75.92 on my card. The second time I was charged $151.83. Same trailer same amount of time!!!!!

RON N. on

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Steve D. on

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KEVIN D. on

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The trailer had not been swept out. We traveled through rain, and the trailer LEAKED water onto my antique cedar chest, leaving water spots on it :(

Korey M. on

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ordering the vehicle was very difficult. I order a 10' truck and trailer online and was called an hour later to tell me that my reservation was unavailable. The order was cancelled. The second attempt to order a vehicle was only slightly more successful. The truck & trailer I ordered online was not available but I was provided with an alternative solution. I recommend ensuring that the online system is current with the location inventory.

david k. on

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JEREMY O. on

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Excellent thanks

matt h. on

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said we could use a different card when we dropped off uhaul and paid for truck. Was told the first card would not cause any problems with bank account. It placed a 194.00 hold on our bank account and charged us a 10.00 over draft fee WHICH first financial bank REFUSED to give back even though the hold fell off on 3/30 at midnight since we used a different card. The guy shoudl not tell people "its ok, it wont cause a problem" we will use a moving coming if we EVER need storage or moving help again. Amy bruner, Matt Hewitt Terre Haute, In. I called Uhaul and the girl would not help me. Just transferred me and I was hung up twice! How freaking rude.

Stephen S on

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While the facility was not spotless, it was acceptable and seems secure. Staff very helpful and efficient.

Brandi V. on

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James C. on

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The salse guy was awesome, the truck had some major break issues....think charging by the mile is high way robbery. Picked up the truck and had it returned with in a couple hours yet still was almost $100.00. I will defiantly look elsewhere when I move my stuff out of storage.

angela p. on

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Scott K. on

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Andrea H. on

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Chad C. on

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Oval H. on

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I was frustrated because I called a reserved one size vehicle transport but when I got there they didn't have it I got the bigger which didn't really work for us but we made it work. It would've been nice to have what I reserved though but the staff was friendly and the vehicle was clean

TOM D. on

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My reservation was changed at the last minute from my preferred location on 3rd St. because the corporate office had not informed the manager that the requested van had been renewed and was therefore not available. I almost set off to walk to the original location but the manager at Jim White's dealership called me. He was very apologetic. The manager at the central office on Wabash Avenue was unaware or unconcerned.

Richard W. on

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JOHNNY S. on

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Pulled great . Was just what I needed

phillip M. on

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RICHARD B. on

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They treated me great

MICHAEL G. on

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Todd and his staff are the greatest!!! Will never go anywhere else as they always find me the best rates and make my moving experiences lest stressful.

debbie j. on

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The van was dirty inside, had a horrible smell (possibly cigarettes or an animal smell), there were several nails & screws on the floor in the back & it was REALLY filthy on the outside! It was covered in a layer of off-white dirt. If you touched it you had dirt on you. Also when I called & made the reservation the agent I spoke with insisted the only cost was $19.95 for 4 hrs,a $1 enviromental fee & that was it. I ask about extra fees, I thought there was a mileage fee too, but she said just the $19.95 & $1. Of course when I came in to pick it up, it was 24 hrs & there was a mileage fee. They were nice about it & I didn't get mad because I expected it, but it was a little aggravating because she did give me wrong information. I would still use and recommend this location because it's the most convenient to my home. It could have been better!

jeremy H. on

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Extremely long wait times salesman acted like he didn't know what he was doing. Glad I brought help because he didn't help us hook up to the trailer. Trailer was full of trash which we had to clean. Parking at this location was horrible as well! I will never rent from this location again!!!!!

candy e. on

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Deborah L. on

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Kelley F. on

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The overall performance of the rental truck was great, but when I found an empty beer can underneath the passenger seat, a half eaten sucker stuck between the passenger seat and the middle one and the dashboard and drink holders were sticky. I paid a lot ofmoney to rent this uhaul least they could have done was clean it like they were supposed to

James B. on

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Justin W. on

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Denise N. on

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Steve L. on

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brenda s. on

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lance w. on

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Fast , easy, cheerful and helpful. Just continue doing as you did for me.

allison b. on

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Upset because when I picked the van up I was told to fill the van up to where it was at when I picked it up. Took me a minute to notice but I was told it was on full at pickup and when I looked down, a few minutes after driving I realized it was only half full. So I returned the van at half full and was charged. I'm highly upset.

Don L. on

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mIKEL r. on

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SUE J. on

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ali a. on

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Janice M. on

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Easy in and out. Truck was clean and well kept.

meilssa d. on

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Will definitely use again when need them.

Stephen P. on

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Sherry F. on

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They were very willing to work with my schedule!

David M. on

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Cristina H. on

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The guys at this location provided a great customer experience and exceeded expectations.

david l. on

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gary a. on

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GREG S. on

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Stephen S. on

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Justin H. on

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I had to wait a little bit, even though I completed the express check in. I don't believe this was any fault of the employees, who were extremely accommodating and polite, as it was busy that morning. They listened to every request I had and jumped through flaming hoops to get me what I needed. They made everything so easy for me. I have already recommended this location to friends. I've used this location in the past for the very same reasons. My bill was exact for the services I used and not a penny more, no funny business. I trust them to get me what I need at an insanely reasonable price. I am not a bot, just an extremely satisfied customer. Thanks to the crew that handled my rental, you are amazing.

Exotic Feline R. on

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CHARLES a. on

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I would not recommend U-Haul to anyone when I rented my U-Haul for the weekend we told the person how many miles it would use they didn't put that down and we got charged an extra amount that I wasn't planning on because they didn't put the right amount so therefore I got charged more money which I know I owed but the point being they did do their job

steve a. on

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jim c. on

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Trailer was clean but leaked horribly. We had a piano and several other wood furniture pieces in it and when we went to unload 4 hours later all the furniture was wet. We hope nothing was ruined.

matt l. on

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Cargo light did not work

kim a. on

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JAMES B. on

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THERESA M. on

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Ryan K. on

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ELIZABETH N. on

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JAMES H. on

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This location has always given us excellent service

Dan Z. on

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I appreciate the location and the service.

MACK S. on

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jamie b on

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The lady was a little rudeand they didnt have the customer ready lock off of my storage door before they closed, so I almost didnt get to use my storage unit.

earl k. on

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very good service tks.

kym p. on

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heidi s. on

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Hire competent people. I had the worst experience at the location. I was told once price 3 times and went in and it was nearly 150 more than thenough quotes I had been given. If it weren't for the need that day, I would have went elsewhere. The uhaul was disgusting and wet on the inside and took nearly an hour to clean. We had a 5 hour drive that took 7 because the uhaul wouldn't go over 50 mph. I also was left with no gas in the truck. They people there were rude to me and acted as if I were a child who didn't know anything about moving. I was overcharged, received a bad truck, and terrible service.

Richard T. on

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Staff was great, very helpful. Rental truck was correct size for the job. Thanks! Location may need their wireless internet range improved and handheld fixed (both for the employee's work use)

Ryan M. on

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The management here has always been very professional and helpful. I highly recommend using them with your moving experiences.

heath h. on

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Paula W. on

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Excellent service, would do business with them again

Shahab A. on

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donald w. on

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Kevin B. on

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They went out of their way to get me what I needed.

edward s. on

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Susan D. on

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James S. on

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No issues. Good experience.

EVERALD C. on

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Karen W. on

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Tina E. on

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John C. on

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Absolutely the worst truck I have ever rented. Poor alignment and shocks. Only a 4 hour trip and I was completely in knots trying to keep it on the road. I expected more from your company.

BENJAMIN M. on

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A great experience with no challenges. Perfect.

LENZ B. on

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make sure that this is repaired.

matthew h. on

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Staps didn't work on trailer , added a ton of time to my haul

TERESA R. on

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FYI the trailer was leaking a bit and one of the boxes with electronic equipment was wet. Will let you know if it affected the operation of the electric piano!

EVAN J. on

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Bruce L. on

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I dropped off while closed, place was clean.

Robert H. on

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Be sure to give customer his/her equipment back that was taken off vehicle like my 2 5/8 ball for my other trailer at home. I purchased a 2" to fit your trailer i rented. Pure accidental i know i would like re- embursement for 2"ball a least. You can keep other ball it was new.

judy s. on

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Make sure the gas tank is FULL when customer picks up vehicle.

rick s. on

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The employee was very helpful and knowledgeable. Had a great personality.

Kimberly b. on

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Answering service needs improvement. Gave wrong hours for store and person on the phone took a LONG time to make reservation.

Vickie M. on

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Elizabeth S. on

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The owners were efficient and very easy to work with-I will keep coming back anytime I need to rent a truck of this type.

Ryan K. on

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Mike N. on

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Great staff...Very helpful.

DAKOTA j. on

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stephanie c. on

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Stood at the counter upon arrival for 10 minutes waiting on someone to assist me, no one around. I even called them from my cell from the counter and watched the phone ring, and nothing! Finally walked around the back of the building to find 2 employees just talking and appeared to be on their smoke break abs fixing a truck. The windshield was so dirty you couldn't see at night when a car was coming towards you.

Edward R. on

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Pamela P. on

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I have used the UHaul store on Wabash Avenue multiple times. The staff is always helpful and accommodating. When in need of rentals in the Terre Haute area, I always use this location.

Mike N. on

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Great staff!!!

Richard B. on

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Olivia C. on

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NA

ron t. on

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The staff seemed were nice enough but didn't go out of their way to be helpful.

adam c. on

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Tabatha C. on

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Kendall C. on

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Great location and great manager. We've used this location for years.

SCOTT H on

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The equipment parking area needs work to get cleaned up. The staff seem unhappy and less concerned with the customer. You use them because you have the need not because of the customer service.

Brian W. on

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thomas k. on

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The truck drove horribly. Loud, pulled to one side, needed a balance. Seats were shot. It wore me out to drive just 90 minutes. There was a hitch on the back that had a piece of metal sticking out that put a good gash on my shin. When I got back I noticed that none of the other trucks has this piece on them.

kristin c. on

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Bart C. on

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Trisa B. on

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parking was difficult for big trucks but we mannaged

John H. on

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Not charge mileage for a local rental. the 19.95 rental ended up costing almost $80 after mileage and taxes. So the "low price" ended up being very misleading for a van used only part of a day. I will not be using U-haul again as a result.

Bob M. on

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Rick B. on

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The ramp on this truck was broken. Totally unusable. This is the 2nd truck I have rented from this location in the past month that had a broken ramp. Obviously without the ramp there is a tremendous increase in work and effort to load/unload these trucks.

John R. on

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Susan H. on

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SANDEEP K. on

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Misty W. on

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Mark D. on

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Not sure why my credit card was charged more than double of the expected rate for a one day rental. I was credited the difference upon return, but that is a bit excessive. Other than that, it went very well.

Mike N. on

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Great people at this location. Thank you!

MIKE N. on

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Great staff to deal with. Thank you!

DEANNA M on

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They knew that they had a roach problem NeVeR said that to me before I moved my stuff in there! 128545

Eugenia G. on

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Chad C. on

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BRANDY H on

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Mold and more mold and water standing in unit. This location has had complaints before and do not fix. Then u don`t tell next person coming in it`s an issue. Never will use uhaul or recommend it.

Stephen N. on

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Robert M. on

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LLOYD W on

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Mr. Todd and his staff was friendly, helpful and informative of all my benefits and extra money saving products U-Haul offers. Thanks and I will be back.

WILLIAM R. on

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AUDRA F. on

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Just slow

AUDRA F. on

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Sometimes when I went there, it was a lot of waiting in line.

WILLIAM r. on

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Katie A. on

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Customer service was horrible! I'm one to give the person the benefit of the doubt when a credit card isn't working but you should at least apologize to the people who are waiting in line especially for well over 30 minutes! The woman behind the desk never even looked in our direction and the poor woman she was helping had already been there for quite some time and I never once heard her apologize to her! Once we finally got our turn the woman was cold and not once smiled. We asked for a dolly and pads but apparently the store was out of pads and I still had to pay full price for only half of what we requested and by luck they had one dolly left. Customer service at the facility is deplorable and is in need of some serious training or new staff.

shahab A. on

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RICHARD S. on

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I waited 45 minutes for them to not have the truck I wanted to rent and for the credit card machines to be down so I had to barter with them to get the truck rental I have reserved a week in advance.

Ashley S. on

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The truck drove crooked and was hard to keep in the lane. I told the gentleman at this facility and he was going to check it. The steering wheel was always angled between 1 and 5 degrees just to keep the truck going straight.

MATHEW M. on

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I personally would never rent from Uhaul again after my experiences with this company. Location pick-up, cost, and equipment were all changed without even notifying me prior.

Danielle W. on

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Julia S. on

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Over all is excellent. Fast service and very timing.

BERT W. on

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mike n. on

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Edward B. on

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Cindy Y. on

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ronnie h. on

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Excellent.

CARL I. on

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Jamie W. on

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Mike N. on

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Great guys to deal with at this location.

john n. on

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Todd Keane is the best Mgr. of a UHaul branch I have ever dealt with personally! He has never let me down!

josh d. on

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wayne s. on

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KELLY A. on

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John R. on

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DAN T. on

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when in a hurry a customers can be hard to deal with at times. Me being that customer when I came to pick the trailer up. Micheal the general manager I believe handled ever part of the situation perfectly. Without his knowledge and experience I wouldn't have made my time frame. When doing their light check discovered that only turn signals worked. He diagnosed the problem with two blown fuses within seconds. Then to double check the repair was correct to find there was another issue. It was a ground issue. Oh man I was thinking. But Michael was quick with a solution again. All this description of what took place took under 5 minutes. Great customer service and great experience with Uhaul!

GLENN M. on

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Well if you tell a customer they will get a deposit for returning the vehicle. Then that should be what happens. Not when you return it you get charges more money for going over 3 miles difference big deal. The customer put more gas in the vehicle also so they should of gotten there deposit back.thank you have a nice day

CHRIS M on

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Would have liked to see less roaches in side the building. I do understand it`s a hard battle from people bringing them in inside their belongings. Was assured bug man sprays 2 times a week

Jennifer P. on

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The employees were rude and indifferent.I had placed a reservation online and I did not get a confirmation call from the location nor could the call center get a hold of anyone there. The trailer I wanted was out of stock at that location and they immediately try to send me to the DIY rentals down the road without even offering anything comparable. The gentleman behind the counter move at a snails pace and act annoyed but I could not understand his mumbling.

Linda U. on

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We looked on line and thought it would be n our home townn ended up costing more than anticipated. Very confused with prices and n person was not very well explained

James R. on

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Craig D. on

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deanna m. on

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Cockroaches in storage units crawling everywhere & moldy inside storage units! ??????

Sandra P. on

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jeremy l. on

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Great Service

Tony M. on

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josh l. on

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Took 4 hours. We made an appt but the person at the desk didn't push it a day back when we called and asked. They said they'd push it back and when we got there the next day the manager said, they didn't move the date. The manager was apologetic and gave me a $50 credit but I got the insurance so we didn'the get any money off because insurance was $50. We had to wait an hour for the guy to fix a uhaul truck and then he got to installing our hitch and trailer. I asked for a opened trailer but was given a closed one. Not everything fit in the trailer so we had to stuff my car and put things around my one year old son and constantly had to pick up our pillows because they were falling on him. It wasn't a fun drive but returning the uhaul was an easy process. I hope if we ever need to get a uhaul again it will be easier because now we have a hitch on our car. The manager was also the guy that was in charge of installing everything. I feel like they need an employee to specifically fix uhauls and install whatever that needs to be done and the manager should be just was his title is, a manager.

CHRISTINA B. on

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timothy c. on

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Kenneth H. on

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Ed M. on

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Winnie C. on

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I used 14 miles for my move. I was instructed to fill the gas to "x" point. I drove off the van(I didn't check for starting amount of gas in tank). Upon filling the tank of van back, I had to fill it with 4.25 gallons (for 14 miles). The tank was not properly checked up the previous return. So I had to pay for my use as well as the person before me.

carl r. on

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john b. on

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John R. on

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Fix the steering. Play in the steering wheel about 6 to 7 inches. Hard to drive on the highway Very rough idle Cargo Door hard to close at the bottom 6 inches Was given a $212 rate and when confirmation email arrived it went to over $300

John S. on

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Waiting for 30 minutes to check out, when there's only one person in line, is unacceptable.

Kristen P. on

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ALYSSA E on

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We had a lot of mold on our clothing and a lot of it was damp. I`m not sure if it was the humidity this summer or something else. That was my only problem.

roger m. on

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Patrick W. on

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GALEN D. on

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JOSHUA e. on

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bruce c. on

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HOLLY P on

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Helpful staff in office. Van in excellent condition.

Jamie H. on

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CHRISTINA H on

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Great employees with and customer service was extraordinary! Thanks for making a stressful experience much more pleasant!

Ran T. on

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Forest R. on

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Rose Ann W. on

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Staff was very knowledgeable and helpful.

allison c. on

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DAVID S. on

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Saved my ass....thank you again

jerry b. on

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More counter help

theresa r. on

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Lower the price of mileage!

Dan W. on

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Jon H. on

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sharon g. on

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Very smooth transaction. Great truck. Ready process throughout. Thanks Uhaul!!!

Tiffany W. on

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Customer did not leave a comment.

brittany h. on

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Horrible customer service

William R. on

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Courteous staff

WILLIAM R. on

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Courteous staff

Charles M. on

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They were very helpful

scott m. on

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Cost way to much. Did not have the vehicle I wanted (cargo van). In a bind had to go with much bigger & more expensive truck. I think you should have worked with me a little bit. Also when I returned truck the place was a madhouse. Only one employee there at 3 pm. Trucks were backed out to the road. Had to wait a half hour to get waited on. He then tried to charge me an extra 100 miles @ .79 a mile. Went back out and checked mileage, still thought it was 100 miles more. Finally realized he punched in the wrong number. Was using his phone for a calculator. Get the man a calculator.

maria del mar a. on

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STEVE S. on

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michael d. on

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Robert M. on

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E-Z on-line reservation speeds check in and check out. Nice equipment, fair prices and lots of options to make your move easier. Thanks.

WILLIAM G. on

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ned w. on

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scott s on

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Staff was helpful and informative and most importantly timely with delivering the Ubox to the desired location.

troy h. on

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Maintain the good customer service at this location.

Paul C. on

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Helpful staff, even unhooked my trailer for me...really customer friendly...thanks for your help guys...

james c. on

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Very nice people, very accomidating

CODY R. on

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Caitlin M. on

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Fast and friendly service at pick-up!

Lauren N. on

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Sandy W. on

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This location went above and beyond to help us after very bad service from the Rockville location. (Twice) Thank you all so much. It's very much appreciated.

william t. on

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Candy B. on

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Having a reservation for a Saturday and being called on a Thursday night at 9 pm to be told no truck would be available was really poor customer service. This location went above and beyond to try to help me make the best of that bad situation.

Glendon C. on

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teonna l. on

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Sue W. on

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Tell the driver where the gas tank is.. I could not find it until I walked around it about 3 or 4 times.

jarrod t. on

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I was pleased with the pick-up process. It was very quick. There was not communication in when and where I was picking up. I had a date, and nothing more. I drove from Illinois to Indiana to pick up the truck without knowing for sure it was ready. I called the reservation number again when I arrived in Indiana to find out where and when I could get the equipment.

sean r. on

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Better customer service, cleaner location, larger parking area, friendlier staff

trish m. on

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The gentleman that was working was very helpful and kind!

Deborah H. on

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Acknowledge the customer when they come in.

John M. on

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Customer did not leave a comment.

Keith W. on

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Not charge me 149 dollars for mileage just because I rented a truck on a Sunday when this location had plenty of available trucks but since calls are forwarded I get the worst rate.

Mike T. on

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Todd, was very courteous & we had an excellent Uhaul moving experience @ the Wabash Ave. Terre Haute, IN Store. Mike & Beth??????

jacqueline w. on

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Customer Service is unacceptable, customers had to wait a long time to be serviced. When attempting to call the location I had to call several times as I was disconnected multiple times or left on hold for over 15 minutes.

TAMMY F. on

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Tom G. on

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James B. on

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Caitlin M. on

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Discovered my rental truck was on E after packing it entirely. The staff was helpful & nice. Problem was solved about a half hour later. I was refunded for a portion of my gas. However, I have a pending $56 charge on my credit card so I attempted to contact customer service about it. While on hold for 5+ minutes, the automated voice kept prompting me to do my review, so here is my semi-irritated review.

Thomas G. on

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Customer did not leave a comment.

Carmen W. on

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The computers were running a bit slow. Not sure if it was those computers, or the internet service but it took 20 minutes. I wasn't in a complete rush to do anything but I can imagine if someone was it would be a pain.

AYMAN A. on

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april f. on

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Dan H. on

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Ann F. on

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Womderful customer service..the owner is a credit to your organization. He went out of his way to help us deal with a difficult situation.

MARK T. on

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GENESIS T on

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My belongings were covered in MOLD WHEN I REMOVED THEM ON 7/27/16. Your facility ruined THOUSANDS OF DOLLARS IN FURNITURE including a couch, chair, and china cabinet.

barbara c. on

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Had to wait 10 minutes for anyone to come out and check me out.

donna w. on

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Customer did not leave a comment.

jessica H. on

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When I picked up my U-Haul they had to fix the brake light fuse on trailer then I almost lost my van five times because the rackets straps that titen the straps that hold the tires barely worked because they was rusted I was in pooring rain on the side of highway trying to tighten them and I am a female so know my experience with U-Haul was horrible and I would not recommend to my worst enemy

Andrew R. on

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When we got to the location to get our truck that we reserved, they did not have a truck for us. It was ridiculous and frustrating that we reserved a truck and and when we got there, there was not truck for us. We had movers coming in within the hour we reserved it. The gentleman did let us use a truck that was being sold for a discount. We appreciated it.

ROBERT M. on

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They don't have enough help. I had to walk around the building before I found someone to help us. The van was modern and had less than 10,000 miles.

JACLYN S. on

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The gentleman was very helpful.

Cindy M. on

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David D. on

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Charles G. on

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Andrew C. on

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CHARLES S. on

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There was a line of 5 people inside with no one present to help us. It took almost 30 mins to return the truck because no one was around.

LOUISE A on

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No problems

Ted S. on

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Maintain the steering and we paid for blankets but they were not in our truck.

Susan S. on

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Customer did not leave a comment.

pete a. on

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Jordan S. on

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The app made the order easy to book a truck and customer service was great.

james h. on

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Customer did not leave a comment.

Howard W. on

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They did exactly what they said they would do, thanks

Paul B. on

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Customer did not leave a comment.

Brent H. on

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They need to hire more help

Jimmy S. on

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very helpful in making sure I had the right equipment.

andy c. on

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Customer did not leave a comment.

Larry A. on

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Very helpful

ALLAIN g. on

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Went out of their way to accommodate me, while there was a horrible weather at the time. Will definitely re-use their services again.

james k. on

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My reservation was made for Champaign Illinois but the only truck available was for pickup in Terre Haute so I had to drive 90 miles 2 Terre Haute and 90 miles back which was a inconvenience

Terry A. on

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Customer did not leave a comment.

Brandon O. on

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The uhaul was not filled to the contract level of 5/8. It was at a 1/4 and I was charged for this. The appliance dolly was not put in the uhaul like I was told and there obviously wasn't a post inspection of the last users because some left their fathers ashes In an urn...

TIMOTHY H. on

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Very good customer service. Employee very knowledgeable and good at keeping the line going

Kenneth M. on

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Customer did not leave a comment.

CAMERON P on

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The location is perfect for students who are going to Rose-Hulman or Indiana State. The staff was very helpful.

ROBIN S on

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Eliminate staff cell phones at front desk

JASON G on

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Everyone at the facility was always very friendly, knowledgeable, and helpful. Thank You Terre Haute Uhual on Wabash.

RYAN M on

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The team is always very friendly and helpful

LISA M on

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LOTS of WAITING. Courteous but need more staff or better processes. waited in excess of 15-20 more than once

JIM L on

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Very friendly.

JESSICA MARIE Q on

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I have stored twice with you guys and had good experiences both times!

Kathy S on

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disappointed that the box was promised for April 14th. Then it was promised April 15th by 11:30th didn`t leave the store until after 1:00PM. Caused problems getting help to unload..

JESSICA Q on

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Did not like that I could not get refund for the rest of the month I paid for. I only had the unit for a few days into the month. Hours were limited.

Lana M on

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Staff at Terre Haute location was excellent, very helpful and very nice! Great Staff!!!!

FRITZIE E on

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I always got good service at u-haul. The people who work there are friendly,cooperative,and helpful

FRITZIE E on

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I always got good service at u-haul. The people who work there are friendly,cooperative,and helpful

DYLAN G on

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Other tenants ruined the experience by not following the rules and letting vermin in the facility. The manager was incredibly understanding to our needs as tenants and forthcoming with information.

ELNORA A on

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Very convenient and service was very helpful and courteous

CASSIETTE C on

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I WAS NOT HAPPY IF YOU ONLY ALLOW 200 CHARACTERS YOU DON`T REALLY WANT FEEDBACK!!!!!!!!!!!

ASHLEY P on

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Veey expensive and overly priced when wasnt able to keep up i paid more in late fees and lien fees than my actuall rent

NANCY H on

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Service was fine.

LAKESHA D on

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The ability to contact local staff by phone was horrible. late fee process aND notification method was the best.Great service..I would use you guys again.

ELISSA H on

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There were dead birds and trash outside. The staff were friendly, but didn`t know how to use the computer system. Please train them and empower them to do their jobs better.

PAM J on

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friend

ROBIN S on

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Awesome service and availability of items and storage units!! I have done business with this location several times over the years.

JESSICA Q on

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Very good experience. Easy to drop off truck, trailer and rent a storage unit.

RAYMOND S on

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big safety issues!! location is ran down and the ramp to the 2nd floor was in bad shape. Almost feel threw it. Customer service was just as bad. I would choose another storage facility

FLOYD B on

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none needed at this time

ROBERT J on

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I`ve rented from this location before and have liked it. I find the people there to be very helpful and easy to work with. Thank You

JOHN C on

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We were quoted 80 and some change. When we got there the price changer to 104. The attendant could not explains the increase in price within a 20 minute period. John

BRENDA E on

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Todd Keene is a very nice man, very helpful,always friendly to his customers. A real asset to U-Haul.

CHRISTOPHER L on

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Price! Way too high for the amount of space...

JASON L on

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Helpful staff and well maintained property

MICHELLE S on

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The staff was courteous, extremely helpful and informative.

WES B on

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The person who helped me was great I would recomend that facility to everyone i know. Great customer service thank you so much

DAVID B on

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Hard workers

KRISTIE K on

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Great staff

PARA S on

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good service

ANDREW D on

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I get an e=mail less than two weeks after telling my storage is going up $5.00 per month on. I am looking elsewhere and will never use uhaul storage again. What a joke!! Total disbelief .

CYNTERIA J on

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I like to extend a big thanks to Todd the manager of this facility, he provided exceptional customer service. Todd is a true example of management. Thank you, A satisfied customer

STEPHEN F on

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Staff exceptional in all areas of service

DEBORAH W on

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I am a repeat customer. They are always friendly and helpful.

MICHELLE P on

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I will use U-Haul again in the future. Everyone was AWSOME and very courtious if I had any questions you had the answer for me.

LINDA D on

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They went over the call of duty by taking care of an agency picking up things from my storage unit.

STEPHEN B on

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I had my locks cut off when it almost went to auction, and several things were missing when I got my items out of the room.

KATHRYN H on

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location, cost, personel, all great

WILLIAM D on

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Other than raising the rates, it fulfilled my needs.

TIFFANY G on

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My Unit Was All Molded. I Seen The Wall Had Water Stains ruNning down It. I tookPics Nobody Would reemburse My money. I WasTold I Was Lying. Uhaul Will Have A Bad Name from me.

NICHOLAS E on

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Everyone was real friendly and helpful. They answered my questions when i had them. The storage facility was very clean and secure. I had a great experience.

MOHAMMED F on

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Thank you

MICHELLE/DAVID S on

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Prompt and courteous staff, always helpful! We`ve rented storage units twice from this location and would recommend them to anyone.

ROB R on

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Great choice for storage! Just wish all U-Boxes were designed so that you could open the doors without having to take off the ramp were told newer ones are designed to correct this problem.

JAMES K on

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Everything has went very well so far. The staff in Terre Haute have been excellent to work with and it was quick to get through this. The pods are a very good resource for shipping/moving.

MARY J on

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Very friendly,knowledgable people. great service and very clean facility. Made our move easy. Thanks

BRENDA E on

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The people at the Terre Haute store are the best I have came across to work with. Todd and Kelly Keene are wonderful people.

BRENDA E on

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Todd and Kelly Keene are great people and Matthew Conley that works there is a real gem.

WILLIAM D on

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Everything was clean and professional.

ABDULIA SAADI M A on

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I really don`t advice any friends to rent story this store , it`s too bad

RICHARD L on

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Matthew was great to work with. He was very helpful in setting up the account.

WES P on

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I loved the experiance. Great u-haul staff and facility.

JOHN M on

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The guy at the counter, Todd was fairly rude. When I asked a simple question he looked at me as if I should already know the answer.. Obviously I wouldn`t ask if I knew the answer.

BONNIE Z on

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The staff was very friendly and helpful and Todd went out of his way to make sure everything was ready for shipment.

MARK S on

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The delivery of the Ubox--I couldn`t ask for better service. It was delivered on time and cheap. I`ll definitely tell people to use Uhaul in Terre Haute.

ALEX L on

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Everything about UHaul Terre Haute was great. Todd and his staff made moving as easy as possible.

HEATHER S on

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The facility was clean and well lighted, butI did wait longer than 10 minutes to be helped, but once I was, they were courteous and helpful. Despite the wait, i would still recommend this facility.

MICHELLE S on

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The facility met my expectations.

HEATHER S on

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Staff was very friendly and helpful, and the storage areas were very clean and well maintained.

JAY N on

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I like it because the temperature is cool in the storage unit. No worries about heat damage.

ALEX L on

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So far so good. I would like to say the Terre Haute U-Haul has great people. If my U-Box gets to me unmolested this will have been great.

PATRICE L on

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Location is convenient to our home, but wasn`t told that our unit would be on 2nd floor and you had to walk up 5 steps to reach the ramp, which was difficult for us.

TERRESSA R on

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customer service was awesome!

JODIE S on

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The staff was very helpful with my needs and worked to get me what I needed.

EARL E on

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when in store,they were more interested in my bike then helping me.told me what unit i would have,next with first load they were all gone not happy at all

AMBER T on

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every single one of the people who work for the company have been supplying me with false info and charging me outragous prices.

JOHN C on

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Very good in all aspects.

CAMRON E on

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We were in an out in no time. Nice to have 24hr access soon.

ELNORE A on

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For the most part my experience was satisfactory, unfortunately there was 1 time November 8th that I went in and I felt the representative was rude and not helpful at all

LA VENA C on

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Charges for storage unit which I cancelled is still not refunded to bank account. Been over a week. Whats up?????

SAMAD J on

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.

BERNARD K on

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The storage unit was dark and dank. All of my stuff molded.

RYAN N on

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it was good

TOM M on

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Sat on hold for several hours a day for over a week trying to get box shipped.

JO ANN H on

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Gentleman who has been there a long time was always helpful, a newer gentleman as full of himself and not helpful.

SAMAD J on

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JOHN S on

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Very efficient worked well.

CATHERINE M on

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There was a mess up on are arrangements we made, but the U-Haul center in Terre Haute went out of there way to accomdate us. Thank You.

WILLIAM S on

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Great People

ADAM B on

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Staff was friendly, easy transaction to get a unit, and fast service