Customer Reviews for U-Haul Moving & Storage of Terre Haute

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Terre Haute

Overall rating:

Reviews without text are currently hidden. Show them

Andrea H. on

Rating:

Customer did not leave a comment.

Chad C. on

Rating:

Customer did not leave a comment.

Oval H. on

Rating:

I was frustrated because I called a reserved one size vehicle transport but when I got there they didn't have it I got the bigger which didn't really work for us but we made it work. It would've been nice to have what I reserved though but the staff was friendly and the vehicle was clean

TOM D. on

Rating:

My reservation was changed at the last minute from my preferred location on 3rd St. because the corporate office had not informed the manager that the requested van had been renewed and was therefore not available. I almost set off to walk to the original location but the manager at Jim White's dealership called me. He was very apologetic. The manager at the central office on Wabash Avenue was unaware or unconcerned.

Richard W. on

Rating:

Customer did not leave a comment.

JOHNNY S. on

Rating:

Pulled great . Was just what I needed

phillip M. on

Rating:

Customer did not leave a comment.

RICHARD B. on

Rating:

They treated me great

MICHAEL G. on

Rating:

Todd and his staff are the greatest!!! Will never go anywhere else as they always find me the best rates and make my moving experiences lest stressful.

debbie j. on

Rating:

The van was dirty inside, had a horrible smell (possibly cigarettes or an animal smell), there were several nails & screws on the floor in the back & it was REALLY filthy on the outside! It was covered in a layer of off-white dirt. If you touched it you had dirt on you. Also when I called & made the reservation the agent I spoke with insisted the only cost was $19.95 for 4 hrs,a $1 enviromental fee & that was it. I ask about extra fees, I thought there was a mileage fee too, but she said just the $19.95 & $1. Of course when I came in to pick it up, it was 24 hrs & there was a mileage fee. They were nice about it & I didn't get mad because I expected it, but it was a little aggravating because she did give me wrong information. I would still use and recommend this location because it's the most convenient to my home. It could have been better!

jeremy H. on

Rating:

Extremely long wait times salesman acted like he didn't know what he was doing. Glad I brought help because he didn't help us hook up to the trailer. Trailer was full of trash which we had to clean. Parking at this location was horrible as well! I will never rent from this location again!!!!!

candy e. on

Rating:

Customer did not leave a comment.

Deborah L. on

Rating:

Customer did not leave a comment.

Kelley F. on

Rating:

The overall performance of the rental truck was great, but when I found an empty beer can underneath the passenger seat, a half eaten sucker stuck between the passenger seat and the middle one and the dashboard and drink holders were sticky. I paid a lot ofmoney to rent this uhaul least they could have done was clean it like they were supposed to

James B. on

Rating:

Customer did not leave a comment.

Justin W. on

Rating:

Customer did not leave a comment.

Denise N. on

Rating:

Customer did not leave a comment.

Steve L. on

Rating:

Customer did not leave a comment.

brenda s. on

Rating:

Customer did not leave a comment.

lance w. on

Rating:

Fast , easy, cheerful and helpful. Just continue doing as you did for me.

allison b. on

Rating:

Upset because when I picked the van up I was told to fill the van up to where it was at when I picked it up. Took me a minute to notice but I was told it was on full at pickup and when I looked down, a few minutes after driving I realized it was only half full. So I returned the van at half full and was charged. I'm highly upset.

Don L. on

Rating:

Customer did not leave a comment.

mIKEL r. on

Rating:

Customer did not leave a comment.

SUE J. on

Rating:

Customer did not leave a comment.

ali a. on

Rating:

Customer did not leave a comment.

Janice M. on

Rating:

Easy in and out. Truck was clean and well kept.

meilssa d. on

Rating:

Will definitely use again when need them.

Stephen P. on

Rating:

Customer did not leave a comment.

Sherry F. on

Rating:

They were very willing to work with my schedule!

David M. on

Rating:

Customer did not leave a comment.

Cristina H. on

Rating:

The guys at this location provided a great customer experience and exceeded expectations.

david l. on

Rating:

Customer did not leave a comment.

gary a. on

Rating:

Customer did not leave a comment.

GREG S. on

Rating:

Customer did not leave a comment.

Stephen S. on

Rating:

Customer did not leave a comment.

Justin H. on

Rating:

I had to wait a little bit, even though I completed the express check in. I don't believe this was any fault of the employees, who were extremely accommodating and polite, as it was busy that morning. They listened to every request I had and jumped through flaming hoops to get me what I needed. They made everything so easy for me. I have already recommended this location to friends. I've used this location in the past for the very same reasons. My bill was exact for the services I used and not a penny more, no funny business. I trust them to get me what I need at an insanely reasonable price. I am not a bot, just an extremely satisfied customer. Thanks to the crew that handled my rental, you are amazing.

Exotic Feline R. on

Rating:

Customer did not leave a comment.

CHARLES a. on

Rating:

I would not recommend U-Haul to anyone when I rented my U-Haul for the weekend we told the person how many miles it would use they didn't put that down and we got charged an extra amount that I wasn't planning on because they didn't put the right amount so therefore I got charged more money which I know I owed but the point being they did do their job

steve a. on

Rating:

Customer did not leave a comment.

jim c. on

Rating:

Trailer was clean but leaked horribly. We had a piano and several other wood furniture pieces in it and when we went to unload 4 hours later all the furniture was wet. We hope nothing was ruined.

matt l. on

Rating:

Cargo light did not work

kim a. on

Rating:

Customer did not leave a comment.

JAMES B. on

Rating:

Customer did not leave a comment.

THERESA M. on

Rating:

Customer did not leave a comment.

Ryan K. on

Rating:

Customer did not leave a comment.

ELIZABETH N. on

Rating:

Customer did not leave a comment.

JAMES H. on

Rating:

This location has always given us excellent service

Dan Z. on

Rating:

I appreciate the location and the service.

MACK S. on

Rating:

Customer did not leave a comment.

jamie b on

Rating:

The lady was a little rudeand they didnt have the customer ready lock off of my storage door before they closed, so I almost didnt get to use my storage unit.

earl k. on

Rating:

very good service tks.

kym p. on

Rating:

Customer did not leave a comment.

heidi s. on

Rating:

Hire competent people. I had the worst experience at the location. I was told once price 3 times and went in and it was nearly 150 more than thenough quotes I had been given. If it weren't for the need that day, I would have went elsewhere. The uhaul was disgusting and wet on the inside and took nearly an hour to clean. We had a 5 hour drive that took 7 because the uhaul wouldn't go over 50 mph. I also was left with no gas in the truck. They people there were rude to me and acted as if I were a child who didn't know anything about moving. I was overcharged, received a bad truck, and terrible service.

Richard T. on

Rating:

Staff was great, very helpful. Rental truck was correct size for the job. Thanks! Location may need their wireless internet range improved and handheld fixed (both for the employee's work use)

Ryan M. on

Rating:

The management here has always been very professional and helpful. I highly recommend using them with your moving experiences.

heath h. on

Rating:

Customer did not leave a comment.

Paula W. on

Rating:

Excellent service, would do business with them again

Shahab A. on

Rating:

Customer did not leave a comment.

donald w. on

Rating:

Customer did not leave a comment.

Kevin B. on

Rating:

They went out of their way to get me what I needed.

edward s. on

Rating:

Customer did not leave a comment.

Susan D. on

Rating:

Customer did not leave a comment.

James S. on

Rating:

No issues. Good experience.

EVERALD C. on

Rating:

Customer did not leave a comment.

Karen W. on

Rating:

Customer did not leave a comment.

Tina E. on

Rating:

Customer did not leave a comment.

John C. on

Rating:

Absolutely the worst truck I have ever rented. Poor alignment and shocks. Only a 4 hour trip and I was completely in knots trying to keep it on the road. I expected more from your company.

BENJAMIN M. on

Rating:

A great experience with no challenges. Perfect.

LENZ B. on

Rating:

make sure that this is repaired.

matthew h. on

Rating:

Staps didn't work on trailer , added a ton of time to my haul

TERESA R. on

Rating:

FYI the trailer was leaking a bit and one of the boxes with electronic equipment was wet. Will let you know if it affected the operation of the electric piano!

EVAN J. on

Rating:

Customer did not leave a comment.

Bruce L. on

Rating:

I dropped off while closed, place was clean.

SCOTT H on

Rating:

The equipment parking area needs work to get cleaned up. The staff seem unhappy and less concerned with the customer. You use them because you have the need not because of the customer service.

DEANNA M on

Rating:

They knew that they had a roach problem NeVeR said that to me before I moved my stuff in there! 128545

BRANDY H on

Rating:

Mold and more mold and water standing in unit. This location has had complaints before and do not fix. Then u don`t tell next person coming in it`s an issue. Never will use uhaul or recommend it.

LLOYD W on

Rating:

Mr. Todd and his staff was friendly, helpful and informative of all my benefits and extra money saving products U-Haul offers. Thanks and I will be back.

CHRIS M on

Rating:

Would have liked to see less roaches in side the building. I do understand it`s a hard battle from people bringing them in inside their belongings. Was assured bug man sprays 2 times a week

ALYSSA E on

Rating:

We had a lot of mold on our clothing and a lot of it was damp. I`m not sure if it was the humidity this summer or something else. That was my only problem.

HOLLY P on

Rating:

Helpful staff in office. Van in excellent condition.

CHRISTINA H on

Rating:

Great employees with and customer service was extraordinary! Thanks for making a stressful experience much more pleasant!

scott s on

Rating:

Staff was helpful and informative and most importantly timely with delivering the Ubox to the desired location.

GENESIS T on

Rating:

My belongings were covered in MOLD WHEN I REMOVED THEM ON 7/27/16. Your facility ruined THOUSANDS OF DOLLARS IN FURNITURE including a couch, chair, and china cabinet.

LOUISE A on

Rating:

No problems

CAMERON P on

Rating:

The location is perfect for students who are going to Rose-Hulman or Indiana State. The staff was very helpful.

ROBIN S on

Rating:

Eliminate staff cell phones at front desk

JASON G on

Rating:

Everyone at the facility was always very friendly, knowledgeable, and helpful. Thank You Terre Haute Uhual on Wabash.

RYAN M on

Rating:

The team is always very friendly and helpful

LISA M on

Rating:

LOTS of WAITING. Courteous but need more staff or better processes. waited in excess of 15-20 more than once

JIM L on

Rating:

Very friendly.

JESSICA MARIE Q on

Rating:

I have stored twice with you guys and had good experiences both times!

Kathy S on

Rating:

disappointed that the box was promised for April 14th. Then it was promised April 15th by 11:30th didn`t leave the store until after 1:00PM. Caused problems getting help to unload..

JESSICA Q on

Rating:

Did not like that I could not get refund for the rest of the month I paid for. I only had the unit for a few days into the month. Hours were limited.

Lana M on

Rating:

Staff at Terre Haute location was excellent, very helpful and very nice! Great Staff!!!!

FRITZIE E on

Rating:

I always got good service at u-haul. The people who work there are friendly,cooperative,and helpful

FRITZIE E on

Rating:

I always got good service at u-haul. The people who work there are friendly,cooperative,and helpful

DYLAN G on

Rating:

Other tenants ruined the experience by not following the rules and letting vermin in the facility. The manager was incredibly understanding to our needs as tenants and forthcoming with information.

ELNORA A on

Rating:

Very convenient and service was very helpful and courteous

CASSIETTE C on

Rating:

I WAS NOT HAPPY IF YOU ONLY ALLOW 200 CHARACTERS YOU DON`T REALLY WANT FEEDBACK!!!!!!!!!!!

ASHLEY P on

Rating:

Veey expensive and overly priced when wasnt able to keep up i paid more in late fees and lien fees than my actuall rent

NANCY H on

Rating:

Service was fine.

LAKESHA D on

Rating:

The ability to contact local staff by phone was horrible. late fee process aND notification method was the best.Great service..I would use you guys again.

ELISSA H on

Rating:

There were dead birds and trash outside. The staff were friendly, but didn`t know how to use the computer system. Please train them and empower them to do their jobs better.

PAM J on

Rating:

friend

ROBIN S on

Rating:

Awesome service and availability of items and storage units!! I have done business with this location several times over the years.

JESSICA Q on

Rating:

Very good experience. Easy to drop off truck, trailer and rent a storage unit.

RAYMOND S on

Rating:

big safety issues!! location is ran down and the ramp to the 2nd floor was in bad shape. Almost feel threw it. Customer service was just as bad. I would choose another storage facility

FLOYD B on

Rating:

none needed at this time

ROBERT J on

Rating:

I`ve rented from this location before and have liked it. I find the people there to be very helpful and easy to work with. Thank You

JOHN C on

Rating:

We were quoted 80 and some change. When we got there the price changer to 104. The attendant could not explains the increase in price within a 20 minute period. John

BRENDA E on

Rating:

Todd Keene is a very nice man, very helpful,always friendly to his customers. A real asset to U-Haul.

CHRISTOPHER L on

Rating:

Price! Way too high for the amount of space...

JASON L on

Rating:

Helpful staff and well maintained property

MICHELLE S on

Rating:

The staff was courteous, extremely helpful and informative.

WES B on

Rating:

The person who helped me was great I would recomend that facility to everyone i know. Great customer service thank you so much

DAVID B on

Rating:

Hard workers

KRISTIE K on

Rating:

Great staff

PARA S on

Rating:

good service

ANDREW D on

Rating:

I get an e=mail less than two weeks after telling my storage is going up $5.00 per month on. I am looking elsewhere and will never use uhaul storage again. What a joke!! Total disbelief .

CYNTERIA J on

Rating:

I like to extend a big thanks to Todd the manager of this facility, he provided exceptional customer service. Todd is a true example of management. Thank you, A satisfied customer

STEPHEN F on

Rating:

Staff exceptional in all areas of service

DEBORAH W on

Rating:

I am a repeat customer. They are always friendly and helpful.

MICHELLE P on

Rating:

I will use U-Haul again in the future. Everyone was AWSOME and very courtious if I had any questions you had the answer for me.

LINDA D on

Rating:

They went over the call of duty by taking care of an agency picking up things from my storage unit.

STEPHEN B on

Rating:

I had my locks cut off when it almost went to auction, and several things were missing when I got my items out of the room.

KATHRYN H on

Rating:

location, cost, personel, all great

WILLIAM D on

Rating:

Other than raising the rates, it fulfilled my needs.

TIFFANY G on

Rating:

My Unit Was All Molded. I Seen The Wall Had Water Stains ruNning down It. I tookPics Nobody Would reemburse My money. I WasTold I Was Lying. Uhaul Will Have A Bad Name from me.

NICHOLAS E on

Rating:

Everyone was real friendly and helpful. They answered my questions when i had them. The storage facility was very clean and secure. I had a great experience.

MOHAMMED F on

Rating:

Thank you

MICHELLE/DAVID S on

Rating:

Prompt and courteous staff, always helpful! We`ve rented storage units twice from this location and would recommend them to anyone.

ROB R on

Rating:

Great choice for storage! Just wish all U-Boxes were designed so that you could open the doors without having to take off the ramp were told newer ones are designed to correct this problem.

JAMES K on

Rating:

Everything has went very well so far. The staff in Terre Haute have been excellent to work with and it was quick to get through this. The pods are a very good resource for shipping/moving.

MARY J on

Rating:

Very friendly,knowledgable people. great service and very clean facility. Made our move easy. Thanks

BRENDA E on

Rating:

The people at the Terre Haute store are the best I have came across to work with. Todd and Kelly Keene are wonderful people.

BRENDA E on

Rating:

Todd and Kelly Keene are great people and Matthew Conley that works there is a real gem.

WILLIAM D on

Rating:

Everything was clean and professional.

ABDULIA SAADI M A on

Rating:

I really don`t advice any friends to rent story this store , it`s too bad

RICHARD L on

Rating:

Matthew was great to work with. He was very helpful in setting up the account.

WES P on

Rating:

I loved the experiance. Great u-haul staff and facility.

JOHN M on

Rating:

The guy at the counter, Todd was fairly rude. When I asked a simple question he looked at me as if I should already know the answer.. Obviously I wouldn`t ask if I knew the answer.

BONNIE Z on

Rating:

The staff was very friendly and helpful and Todd went out of his way to make sure everything was ready for shipment.

MARK S on

Rating:

The delivery of the Ubox--I couldn`t ask for better service. It was delivered on time and cheap. I`ll definitely tell people to use Uhaul in Terre Haute.

ALEX L on

Rating:

Everything about UHaul Terre Haute was great. Todd and his staff made moving as easy as possible.

HEATHER S on

Rating:

The facility was clean and well lighted, butI did wait longer than 10 minutes to be helped, but once I was, they were courteous and helpful. Despite the wait, i would still recommend this facility.

MICHELLE S on

Rating:

The facility met my expectations.

HEATHER S on

Rating:

Staff was very friendly and helpful, and the storage areas were very clean and well maintained.

JAY N on

Rating:

I like it because the temperature is cool in the storage unit. No worries about heat damage.

ALEX L on

Rating:

So far so good. I would like to say the Terre Haute U-Haul has great people. If my U-Box gets to me unmolested this will have been great.

PATRICE L on

Rating:

Location is convenient to our home, but wasn`t told that our unit would be on 2nd floor and you had to walk up 5 steps to reach the ramp, which was difficult for us.

TERRESSA R on

Rating:

customer service was awesome!

JODIE S on

Rating:

The staff was very helpful with my needs and worked to get me what I needed.

EARL E on

Rating:

when in store,they were more interested in my bike then helping me.told me what unit i would have,next with first load they were all gone not happy at all

AMBER T on

Rating:

every single one of the people who work for the company have been supplying me with false info and charging me outragous prices.

JOHN C on

Rating:

Very good in all aspects.

CAMRON E on

Rating:

We were in an out in no time. Nice to have 24hr access soon.

ELNORE A on

Rating:

For the most part my experience was satisfactory, unfortunately there was 1 time November 8th that I went in and I felt the representative was rude and not helpful at all

LA VENA C on

Rating:

Charges for storage unit which I cancelled is still not refunded to bank account. Been over a week. Whats up?????

SAMAD J on

Rating:

.

BERNARD K on

Rating:

The storage unit was dark and dank. All of my stuff molded.

RYAN N on

Rating:

it was good

TOM M on

Rating:

Sat on hold for several hours a day for over a week trying to get box shipped.

JO ANN H on

Rating:

Gentleman who has been there a long time was always helpful, a newer gentleman as full of himself and not helpful.

SAMAD J on

Rating:

.

JOHN S on

Rating:

Very efficient worked well.

BRANDON C on

Rating:

I was informed both online and over the phone that I would have 24-hour access to my storage unit, and after I paid I was informed that I only had access during the day, which was not what I paid for.

CATHERINE M on

Rating:

There was a mess up on are arrangements we made, but the U-Haul center in Terre Haute went out of there way to accomdate us. Thank You.

WILLIAM S on

Rating:

Great People

ADAM B on

Rating:

Staff was friendly, easy transaction to get a unit, and fast service