Customer Reviews for U-Haul Moving & Storage of Terre Haute

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Terre Haute

Overall rating:

Reviews without text are currently hidden. Show them

Cade M. on

Rating:

Customer did not leave a comment.

THAD B. on

Rating:

When Buddy checked me out he showed me the truck showed it had 1/4 of gas. Buddy drove the truck around and got out of the truck and didn't say the truck had a little below a 1/4. When I returned the truck the lady behind the counter said she would be charging me a $30 fee and $3.95 per gallon. I told I put exactly the same amount of gas in it when I received it. I told the Buddy should have made it on his paperwork. She said no that I should have came back in and told them. So I took the truck back out and added another gallon and half to put it on the upper side of the 1/4 mark. I would be coming back to that location. There are too many other locations that have better customer service.

CHRIS L. on

Rating:

It was great, we dropped off the same day we picked up in Mishawaka. We were grateful they had after hours drop off. It was close to Rose Hulman where we moved my son’s items. Thanks for your help!!

edward s. on

Rating:

Give 10 free miles for to and from the Uhaul location. Most of my miles were to and from you location

Shawn r. on

Rating:

Customer did not leave a comment.

gregory b. on

Rating:

Customer did not leave a comment.

marceline l. on

Rating:

great as usual

Mark E. on

Rating:

Customer did not leave a comment.

Pam A. on

Rating:

This van was really nice

Gianni C. on

Rating:

Customer did not leave a comment.

ROBERT C. on

Rating:

The manager at this location is in desperate need of workers and general help. The man is operating the location by himself and needs qualified help. There is no excuse for such a difficult situation being placed on him. His regional manager should be on site daily to assist him.

Kara S. on

Rating:

Customer did not leave a comment.

KATHERINE F. on

Rating:

Customer did not leave a comment.

Dirk G. on

Rating:

Customer did not leave a comment.

richard h. on

Rating:

Customer did not leave a comment.

Julie A. on

Rating:

Been using this place for over 20 years. Always recommend!!

kennth s. on

Rating:

Was told the gas tank would be half full. When I got in the vehicle it was a quarter tank so I had to pay for more gas than I used. Upon return I was told by employee it was my own fault. I should have let them know. I’ll nevee use them or recommend them to anyone else. They rip you off.

jim l. on

Rating:

Customer did not leave a comment.

WALTER B. on

Rating:

Customer did not leave a comment.

rachel w. on

Rating:

Customer did not leave a comment.

charles b. on

Rating:

Very Much so.

Jasmine G. on

Rating:

Customer did not leave a comment.

ANNIE R. on

Rating:

Customer did not leave a comment.

Matthew S. on

Rating:

Customer did not leave a comment.

Kim R. on

Rating:

Need more check in help. Waited 30 min in line.

WILLIAM G. on

Rating:

Customer did not leave a comment.

marsha w. on

Rating:

Customer did not leave a comment.

trish m. on

Rating:

Customer did not leave a comment.

KAREN S. on

Rating:

Book trailers farther apart. 26 ft. Ordered had to wait, finally went with 20 ft plus a enclosed unit too. Man in charge very apologetic, tried to make things right. Not his fault. Would be a customer again. Thank you.

teresa M. on

Rating:

Customer did not leave a comment.

josh y. on

Rating:

Customer did not leave a comment.

Christina O. on

Rating:

Nothing needs improvement. I am always satisfied with the service I receive.

MICHAEL B. on

Rating:

Fantastic experience! Will definitely recommend to my friends!!!

Bo M. on

Rating:

Customer did not leave a comment.

Hunter S. on

Rating:

The last time I ever rent anything from uhaul it's terrible service. Too expensive

stephen m. on

Rating:

Experience was excellent.

Mandana R. on

Rating:

Get better gas mileage on trucks and friendlier customer service represenatives

Thomas B. on

Rating:

When I drop the U-Haul off in MonBridge South Dakota there was no one at attendance at the U-haul center. They're business hours were supposed to be till 5. I called their number three times and after waiting over a half hour I just left the trailer at their business. I never received a phone call back from them of any kind of notification. I did receive a finalization notice from the corporate office that that was via email.

JUDY d. on

Rating:

Customer did not leave a comment.

Dennis G. on

Rating:

Previously used their services. Very reliable locaton.

Janell C. on

Rating:

Have a drop off slot. I had to wait until 7 for the facility to open and i was in a hurry. Had there been a drop off slot I could have dropped the truck off the night before

Georgina S. on

Rating:

Gentleman who checked me in was very courteous.

Robin C. on

Rating:

I have used this location a few times over the past few years. Service has been very good, no problems , equipment was available when promised! They are doing what they are supposed to doing and what is expected. I would recommend using this location !!!

WES P. on

Rating:

Follow through with my request to get back my level.

Robert J. on

Rating:

Customer did not leave a comment.

BEN O. on

Rating:

N/A

jannis t. on

Rating:

Customer did not leave a comment.

LISA W. on

Rating:

Customer did not leave a comment.

douglas c. on

Rating:

Customer did not leave a comment.

tonya m. on

Rating:

Customer did not leave a comment.

Haven W. on

Rating:

Customer did not leave a comment.

DONALD W. on

Rating:

Customer did not leave a comment.

charlie l. on

Rating:

upon returning the equipment the manager that morning was extremely helpful as he has always been very very good service I will always return there and highly recommend!

JOSEPH H. on

Rating:

Very smooth transaction. The staff at this location is great to work with.

tina r. on

Rating:

Customer did not leave a comment.

David G. on

Rating:

Right fender came off less than 5 miles from the rental store had to zip ty to keep from losing it on the trip to St L , it had been a half-assed repair using zip tys when the brackets should have been welded

JOHN C. on

Rating:

The people who helped me out were friendly, courteous and professional. I would recommend them to anyone.

jerry k. on

Rating:

Customer did not leave a comment.

KAYLEEN H. on

Rating:

Not make it such a hassle to get refund when paying with cash. Was told 5 days after returning truck it still had not been processed, and then found out instead of cash a check will be issued. Very unfriendly to people struggling financially without a credit card.

andera c. on

Rating:

When I returned the uhaul I had to wait for around 20 minutes for someone to come get the keys. Not a happy camper when it’s 7:30am and it’s due back at 8am.

joseph g. on

Rating:

Todd was a great help.. Will come back 5 stars!!

Tom S. on

Rating:

Great service! Took no time at all. Thank you!

Martha E. on

Rating:

Customer did not leave a comment.

jim j. on

Rating:

Customer did not leave a comment.

Chad W. on

Rating:

Customer did not leave a comment.

David N. on

Rating:

Customer did not leave a comment.

gary a. on

Rating:

Nothing

JAMES H. on

Rating:

Customer did not leave a comment.

bill e. on

Rating:

Everything was well planned and on time

STEVE S. on

Rating:

Always good service

joyce a. on

Rating:

Customer did not leave a comment.

TRINITY M. on

Rating:

I wish there would be a prorated refund if the truck was turned in 24 hours early.

anntoinette k. on

Rating:

Customer did not leave a comment.

denise c. on

Rating:

The clerk was very helpful and accommodating. Great experience!

RON M. on

Rating:

Customer did not leave a comment.

Joseph A. on

Rating:

Customer did not leave a comment.

andrew o. on

Rating:

Customer did not leave a comment.

Dalton W. on

Rating:

Make sure the app is specific about which stores allow for after hours drop off

wilson c. on

Rating:

Customer did not leave a comment.

jalac j. on

Rating:

Customer did not leave a comment.

debra r. on

Rating:

Unlike the other U-Haul locations I have used, you had a truck available for me right when I needed it. which was the same day. awesome!!

James C. on

Rating:

Customer did not leave a comment.

Robert E. on

Rating:

Customer did not leave a comment.

Bryan W. on

Rating:

Customer did not leave a comment.

JEFFREY B. on

Rating:

Customer did not leave a comment.

TINA C. on

Rating:

There were ten or more people in line at the store. We waited a very long time. I have used uhaul several times in the past. I was very stressed and waiting for almost an hour to be served was difficult.

BARBARA P. on

Rating:

Customer did not leave a comment.

ALLEN A. on

Rating:

Customer did not leave a comment.

Alan K. on

Rating:

Customer did not leave a comment.

terry c on

Rating:

The staff in the terre haute location is a place I hope I never have to deal with ever. Ever. Ever again. U haul I would use again.

Tom P on

Rating:

BOXES SHIPPED LATE. CAME IN LATE! HAD PEOPLE HERE TO MOVE AND NO BOXES! COULD NOT TELL ME WHEN THEY WOULD SHIP OR WHEN I WOULD BE CHARGED.

Suzanne F. on

Rating:

Customer did not leave a comment.

Pedro N. on

Rating:

Very helpful and answered all my questions. I was worried but they walked me through everything.

BRIAN W. on

Rating:

Customer did not leave a comment.

geneva s. on

Rating:

Made it easy to drop off after hours. By the time we dropped off trailer, small room to turn around to get back on the road but I guess that happens when you have a good company cause of lot of drop offs and services being used

jon p. on

Rating:

Customer did not leave a comment.

Tony S. on

Rating:

Customer did not leave a comment.

John H. on

Rating:

The cargo area of the van was dirty (including a couple pieces of broken glass). The location was understaffed - I felt bad for the 1 person working there. The self pickup process is awful - much more time consuming than just picking keys up at counter and then still had to wait at counter for keys.

Danny H. on

Rating:

Everything was great, very smooth.

Lauren L. on

Rating:

Customer did not leave a comment.

STEVE S. on

Rating:

Manager is very helpful

JAMES S. on

Rating:

Customer did not leave a comment.

Valerie W. on

Rating:

Customer did not leave a comment.

Kent M. on

Rating:

Customer did not leave a comment.

charles h. on

Rating:

I was quoted a price of 68 cents per mile for the truck I rented. Instead I was charged 99 cents per mile. I was also charged more for the insurance than the price of $15 that I was quoted. I'm not sure why. I have been a loyal customer for several years. This is the first time this has happened.

HENRY F. on

Rating:

Customer did not leave a comment.

tony w. on

Rating:

The specific location appears to need more personal, no one was around for direct communication and there was a general lack of information available as there was no staff around. This appears to be a one-man show. Commend him for his effort but customer service suffers.

Meredyth o. on

Rating:

The person that I spoke with while making the reservation scheduled me to have the truck for 6 hours without mentioning this to me. I paid for a full days rental and had to return the truck 2 hours before close. The gas tank was 1/4 empty yet I was still expected to return it on full. I spent $13 dollars on gas to drive 9 miles. Never again!

sisters of o. on

Rating:

Service and the quality of the equipment was excellent.

penny a. on

Rating:

Todd in Terre Haute was great! Truck was fairly new and clean. We drove to AZ and it was perfect. Thank you Uhaul for a great trip!

Stephen S. on

Rating:

Customer did not leave a comment.

Teresa B on

Rating:

Didn`t care for second story storage with no elevator. When I left 17 days before my next payment was due, I felt I should have been partially refunded.

Danielle h. on

Rating:

Customer did not leave a comment.

david o. on

Rating:

Everything is great thanks

Laura W. on

Rating:

It was a great experience and everyone I spoke with on the phone and in person went above and beyond.

Craig H. on

Rating:

Very nice attendants there for drop off of equipment

steven H. on

Rating:

It took a long time for the gentlemen to get through his system, even though we had a reservation.

JAMES H. on

Rating:

Customer did not leave a comment.

TONY K. on

Rating:

Customer did not leave a comment.

gerald m. on

Rating:

Location was clean and I was promptly helped. Making a left turn out of this location can be a challenge, due to obstructed view. Check your insurance and make sure it covers rental vehicles (uHaul will attempt to sell/bully you into buying their insurance at a 50% rate markup using thinly-veiled threats of being sued for the entire amount of your truck. Other than that, this was a great experience and the total cost was within $5 of the projected cost.

David W. on

Rating:

There was a long line of people but the associates didn't seem to have a sense of urgency.

Allison K. on

Rating:

Customer did not leave a comment.

Regina W. on

Rating:

Customer did not leave a comment.

Benjamin F. on

Rating:

Need more people as had to wait 45 minutes and I was second in line!

Cortney C. on

Rating:

Customer did not leave a comment.

Kati W. on

Rating:

I originally reserved a uhaul at the Brazil location for Sunday. I was then contacted and told that the uhaul had been reserved by someone on else on Saturday and wouldn't be available for my reservation and I was being moved to the Terre Haute location. What is the point of making a reservation if you are going to make a reservation for someone else the day before and take mine away? I thought that was the point of making a reservation so that stuff like that wouldn't happen. I did appreciate the $30 off because of the move, but overall I do not understand why it became so difficult to get a uhaul reserved for our use.

Lora W. on

Rating:

Customer did not leave a comment.

mariangel m. on

Rating:

Customer did not leave a comment.

Nicholas C. on

Rating:

Customer did not leave a comment.

Henry S. on

Rating:

Customer did not leave a comment.

Deborah B. on

Rating:

Customer did not leave a comment.

Lora W. on

Rating:

While my overall experience was not great the people/staff were helpful. Given it was a major weekend for college students moving the location was not properly staffed to support all the customers and there were issues with making payments. What should have been an in and out experience took hours.

MARK C. on

Rating:

Customer did not leave a comment.

levi k. on

Rating:

Nothing!

Brynn H. on

Rating:

Customer did not leave a comment.

Bradley W. on

Rating:

The staff took care of me and made a bad day much better. They are also a quick in and out. LOVE that.

Walter N. on

Rating:

Customer did not leave a comment.

terri m. on

Rating:

Clean up the man behind counter. Greasy long hair, rude. Have more than one person working. Be ready for customers

JEREMY N. on

Rating:

Customer did not leave a comment.

CALEB B. on

Rating:

Customer did not leave a comment.

Jeff C. on

Rating:

Customer did not leave a comment.

DEREK P. on

Rating:

The price to rent a car dolly for an hour was way too expensive.

Charles M. on

Rating:

Customer did not leave a comment.

SCOTT N. on

Rating:

Customer did not leave a comment.

COLT G. on

Rating:

Best place around to rent a U-Haul!!

Shannon A. on

Rating:

The Uhaul I received had German Cockroachs in it and I now have roaches in my apartment. I have been living in corporate housing for the past week and a half. Everything in my hotel was transported in my car. Nothing in my hotel has roaches. The only things that had roaches were transported in the Uhaul. When I went to return the truck, I found a large roach in the trailer and reported it. I spent $192 to have pest control treat my apartment.

Danny H. on

Rating:

Very helpful, thanks.

rutinder k. on

Rating:

Customer did not leave a comment.

Pankaj T. on

Rating:

none

Brittney w. on

Rating:

Maybe next time have the equipment that people reserve. Other thwn that great experience .

Bryan C. on

Rating:

Customer did not leave a comment.

Jane D. on

Rating:

Customer did not leave a comment.

Steven T. on

Rating:

Customer did not leave a comment.

Ashley F. on

Rating:

Customer did not leave a comment.

William N. on

Rating:

Customer did not leave a comment.

ryan s. on

Rating:

Well I had made a reservation which included 6 blankets a dolly And the take trailer.... When I got there the manager tells me all the blankets they have are wet and there is nothing he can do till help!!! Oh well right but then the trailer tire continues to leak air, so I get ahold of the closest uhaul and they tell me to come drop it off. I was done with it so no big deal until they try and tell me I'm going to be charged for a one-way drop ( about 100 dollars more than originally told) so after an hour of being on hold they finally made it right!

KRIS T. on

Rating:

Customer did not leave a comment.

Kimberly P. on

Rating:

Stop being so rude to customers

DAYLIN M. on

Rating:

My dad and his wife spent days trying to rent a 20 foot uhaul in Indiana to go to wood river Illinois. They called 3 different nearby locations besides the one we ended up renting from, and they kept being told we will have one available tomorrow. Well tomorrow turned into the next day and so on and so forth. Well I got into Indiana and called the terre haute location and demanded one, & what do you know? I wasn't told there wasn't one available or I had to wait. & then when I got there (which was a good 35 minute drive from my dads house in shelburn) the women that waited on us was extremely rude! It's not the customers fault she was "tired". There should definitely be a focus on moving trucks from location to location. It should never take a paying customer days to get services, some people don't have days to move! That will cost you customers in the long run.

Patricia S. on

Rating:

Customer did not leave a comment.

Tim H. on

Rating:

Check in process was simple and quick.

MICHAEL S. on

Rating:

The location seems a bit short staffed, but they make you feel like a priority once they start engaging with you.

James H. on

Rating:

Customer did not leave a comment.

ray a. on

Rating:

Customer did not leave a comment.

Brenda M. on

Rating:

This was my first experience using Uhaul and I have to say that my experience was nice. The staff was friendly and the truck was clean and well maintained. Thank You Uhaul for making my move easy.

Jonathon P. on

Rating:

Customer service was grea, but the 26' truck i rented had no horn, slipping tranny. And at lights the oil pressure would drop to nothing. Susspention was so bad u run over a bug and rocks the truck. No blaming this location but uhaul in a whole. Keep your trucks taken care of

Matt B. on

Rating:

Customer did not leave a comment.

SCOTT R. on

Rating:

Excellent

RONALD D. on

Rating:

I left my wallet in the truck and it is proving to be difficult to retrieve than it should be.

ED B. on

Rating:

The service was on point , and the equipment was in good working condition.

ross w. on

Rating:

Never made clear time to turn in truck and where to do that. Also no one went over previous damage on vehicle.

holly c. on

Rating:

Service was great and very helpful.

Scott B. on

Rating:

The van I rented was dirty inside and out. Beverage of some kind spilled in console, floor and dash. Cigarette ashes all over, dirty cargo area and it smelled like a wet dog that rolled in spoiled garbage.

Bernie J. on

Rating:

Customer did not leave a comment.

MITCHELL C. on

Rating:

Customer did not leave a comment.

bradley B. on

Rating:

Customer did not leave a comment.

James G. on

Rating:

Customer did not leave a comment.

Eric P. on

Rating:

personnel did their job but borderline rude. he has not emailed the receipt as promised.

Timothy R. on

Rating:

Customer did not leave a comment.

DEAN W. on

Rating:

Customer did not leave a comment.

HEATHER S. on

Rating:

I rented a truck an hour before I had to pick it up. Well I didn't answer my phone while driving and I was 5 minutes from there.. They gave it away and didnt have another. Also I had to take the little trailer . My blazer didn't have the right wiring for the lights. All they said was don't get pulled over

Karen P. on

Rating:

Customer did not leave a comment.

Carissa M. on

Rating:

Very simple and easy pick up and drop off just what i needed.

douglas G. on

Rating:

Customer did not leave a comment.

JAMES H. on

Rating:

Customer did not leave a comment.

Chris S. on

Rating:

I'm very pleased

PETE A. on

Rating:

The manager helped me hitch the trailer. Very personal service. How can it get any better.

randall h. on

Rating:

The lights didn't work on the truck and I had to take it to the Fix It Center and that took 3 hours of my time. In Kirksville Missouri I complained about the drive but. She said I could either call the U-Haul fix it or tolerate it

Joshua C. on

Rating:

Office was closed but the drop off location was dirty trash needed taken out cleaning supply on the ground and dirty cart

FRANK T. on

Rating:

Great experience!

Melissa A. on

Rating:

Customer did not leave a comment.

RANDALL S. on

Rating:

Customer did not leave a comment.

paulane b. on

Rating:

It was an hour wait as vehicle had not been returned. Call center gave one time but got to store was told it would be after 2:00

CHRISTOPHER B. on

Rating:

I paid $688 to rent a 15-foot truck for 3 days on 6/14; I returned the truck 1 day early. I asked about a refund since I returned the truck early; the answer was "no". Then, to add insult to injury, I was charged an additional $55 for excess mileage. I understand that business is business, but the "no refund" policy is pathetic. Thanks for the life lesson, though. The next time I rent from u-Haul, the truck will remain parked in my driveway until the last possible minute so I get every penny's worth, and to prevent you from renting out a truck on my dime. I've been a loyal u-Haul customer for 35 years and I know that one dissatisfied customer will have no negative impact on your business, but just know that I'll not likely darken your doorstep again.

John M. on

Rating:

Customer did not leave a comment.

Michele M. on

Rating:

Customer did not leave a comment.

Joshua C. on

Rating:

Work on tow trailer . Keep coming lose from the truck.

Donna H. on

Rating:

Customer did not leave a comment.

Alexa M. on

Rating:

Customer did not leave a comment.

TOM O. on

Rating:

Very understaffed. Had to leave and come back.

Daniel S. on

Rating:

Absolutely the worst uhaul rental experience in my life. Equipment not working correctly, charged for things without an explanation and when I questioned the charge was told that I just misread the sign and oh well, RUDE employees and manager. I have been using uhaul for 30+ years for anything I need a truck for and if this is where your service has gone I will switch to budget, Penske, or Ryder. Thanks

LISA T. on

Rating:

Customer did not leave a comment.

james m. on

Rating:

You need to put on trailer jacks on these trailers.

gregory r. on

Rating:

Customer did not leave a comment.

Ahmed A. on

Rating:

Customer did not leave a comment.

Mark A. on

Rating:

Overall these folks do a great job. The ONLY negative I ever have is having to wait just a little too long for help. Seems like I'm always the 3rd or 4th guy in line and there is usually only on person working. The good news is, once I get to the counter they always have what I need and they get me on my way quickly.

Anthony B. on

Rating:

Customer did not leave a comment.

DANIEL B. on

Rating:

Customer did not leave a comment.

Georgiana D. on

Rating:

this man at the counter should win the award for patient , kind and competent. He was very knowledgeable and so very respectful of those needing more assistance. Since I have moved here to Terre Haute, I have been lied to and have received really bad service but NOT HERE. I was so glad and relieved that finally I have met someone very kind with respectful values. Thank you. I would recommend this site to everyone I know at work, Thank you again.

Anthony S. on

Rating:

Customer did not leave a comment.

Sandra M. on

Rating:

Appreciated the flexibility in modifying the pick up date. Helpful in directing us how to hook up car to the tow dolly. Truck was clean on inside but lots of dead bugs on the outside on cab and windshield from use by others. When we returned it in Ontario, CA, we were charged to get it washed even though we returned it in the condition we received it

RALPH w. on

Rating:

Customer did not leave a comment.

angela c. on

Rating:

Busy Busy Busy! Plan ahead! Customer service was excellent!

Jerry M. on

Rating:

Customer did not leave a comment.

Josh H. on

Rating:

Buddy, I think, was the guy at the counter. VERY helpful, friendly and to the point. Moving is stressful enough, I have used this place before and they are always on point and awesome!

KIM M. on

Rating:

Customer did not leave a comment.

Michael C. on

Rating:

Customer did not leave a comment.

CHARLES S. on

Rating:

Thank you. Great Job!

kennth y. on

Rating:

Customer did not leave a comment.

Josh h on

Rating:

Call center is full of wrong information. They told me storage on the second story, when asked multiple times, was ground level storage, then on top of it my name on everything was wrong.

Michele R. on

Rating:

Customer did not leave a comment.

WAYNE H. on

Rating:

Make sure employees show up. I was delayed dropping off because there was only one person there

JACQUELINE R. on

Rating:

The store was very understaffed. I waited almost 20 minutes in a very long line and only seen one employee the entire time when I was there. It was move out weekend for the college, which is an obvious busy day. There was a line 10 people deep the entire time I was there. Other then that, it was good

josh c. on

Rating:

Customer did not leave a comment.

Meghan A. on

Rating:

Customer did not leave a comment.

Ben W. on

Rating:

Customer did not leave a comment.

Steven P. on

Rating:

The sales people were very nice and helpful. I only wish there were more 20ft trucks. Had to get 17ft and make extra trip to get everything moved so then got charged an arm and leg for miles

Dennis S. on

Rating:

Customer did not leave a comment.

Andrew K. on

Rating:

Customer did not leave a comment.

clark c on

Rating:

It`s not right that you charged me for a full months box rental after delivery when you only stored it one day. You should have prorated it.

Mark J. on

Rating:

It's a very nice location.

mikael h. on

Rating:

Customer did not leave a comment.

Evelyn W. on

Rating:

Customer did not leave a comment.

Mark F. on

Rating:

Quick, Easy and painless.

Keiley B. on

Rating:

Thank you for the one bright spot in our whole trip. We had to rent a UHaul truck after our truck broke down. Our intent was to pull our trailer with their truck, but realized after getting the truck that our trailer wasn't going make it either. So, I went back to UHAUL to get a larger truck. They wère very accomodating without even charging more. I couldn't ask for any better service or friendlier people. Thank you so much.

Leroy C. on

Rating:

Customer did not leave a comment.

BRIAN a. on

Rating:

Keep up the good work!

KIM M. on

Rating:

Customer did not leave a comment.

Kelsey K. on

Rating:

Customer did not leave a comment.

Pat D. on

Rating:

Service and equipment was excellent, did what I had to do.

Matthew A. on

Rating:

Truck was covered with bugs. Took me 10 minutes at the gas station to get the windshield clean.

Bradley B. on

Rating:

Customer did not leave a comment.

Kelly R. on

Rating:

I had ordered 12 furniture pads, but when we got back to the apartment the pads weren't in the trailer, so we had to go back to uhaul and get them. Also, it would be really useful if uhaul had allen wrenches available to rent or buy, since we discovered while breaking down furniture that we didn't have any, so we had to drive to a store and buy a full set.

Nicholas P. on

Rating:

Nice people and fast service. Very friendly.

Paul M. on

Rating:

Carry on as you are doing now...

BENJAMIN b. on

Rating:

Pleased and satisfied with vehicle and service.

Jack K. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

Customer did not leave a comment.

glen m. on

Rating:

Customer did not leave a comment.

valerie r. on

Rating:

Your employee was rather rude and short. She saw the dent we had already pointed out at pick up. She was rude instead of checking like she was told that's how it was explained to us. We only had the truck for a few hours.

Jon P. on

Rating:

Parking is minamal and not well marked.

dean h. on

Rating:

Customer did not leave a comment.

Jeff F. on

Rating:

Customer did not leave a comment.

patty h. on

Rating:

Customer did not leave a comment.

CHRISTOPHER D. on

Rating:

Customer did not leave a comment.

James R B. on

Rating:

We found a defect with the dolly that we rented after we were on the road. We called into the pickup site and told them about it and they were very helpful to note it on the records to show that it was not our fault.

Ashley C. on

Rating:

Slow workers and didn't help me for 30 minutes

JOHNATHAN D. on

Rating:

Customer did not leave a comment.

Dennis w on

Rating:

U-haul Computer system slow and had to wait longer than needed at the pickup store

shondalin g. on

Rating:

I wish I could give them a 0 rating. Take pictures of everything because they will blame and charge you for everything even though it was the way they gave it to you. Do not recommend this pick up location.

NICHOLAS S. on

Rating:

Customer did not leave a comment.

Larry M. on

Rating:

Customer did not leave a comment.

MARLENE c. on

Rating:

Customer did not leave a comment.

MIKE N. on

Rating:

Customer did not leave a comment.

JEFFERY B. on

Rating:

The man who attended to us was very good and kind. We appreciate that.

james c on

Rating:

a little bit slow and the female was having trouble learning the computer. it was also `sort-of` crowded.

TAMMY V. on

Rating:

I only have a complaint about the girl I spoke with when I broke down on the interstate. I ran out of gas and explained to her that no warning lights came on and I was literally 1 mile from an exit. She was so rude to me (i was already upset that this happened) I didn't appreciate the way she made me feel.

Mike N. on

Rating:

Customer did not leave a comment.

david l. on

Rating:

Customer did not leave a comment.

John R. on

Rating:

Need bigger place was to busy and cramped

Tracy K. on

Rating:

Customer did not leave a comment.

Charles Y. on

Rating:

didn't really interact with anyone except personnel checking vehicle in.

Katelyn R. on

Rating:

Always had a great experience here! Thanks, Everyone!

Julie M. on

Rating:

Customer did not leave a comment.

bradley h. on

Rating:

Have rented a car hauler twice now both times for the same amount of time. First time I was charged $75.92 on my card. The second time I was charged $151.83. Same trailer same amount of time!!!!!

RON N. on

Rating:

Customer did not leave a comment.

Steve D. on

Rating:

Customer did not leave a comment.

KEVIN D. on

Rating:

The trailer had not been swept out. We traveled through rain, and the trailer LEAKED water onto my antique cedar chest, leaving water spots on it :(

Korey M. on

Rating:

ordering the vehicle was very difficult. I order a 10' truck and trailer online and was called an hour later to tell me that my reservation was unavailable. The order was cancelled. The second attempt to order a vehicle was only slightly more successful. The truck & trailer I ordered online was not available but I was provided with an alternative solution. I recommend ensuring that the online system is current with the location inventory.

david k. on

Rating:

Customer did not leave a comment.

JEREMY O. on

Rating:

Excellent thanks

matt h. on

Rating:

said we could use a different card when we dropped off uhaul and paid for truck. Was told the first card would not cause any problems with bank account. It placed a 194.00 hold on our bank account and charged us a 10.00 over draft fee WHICH first financial bank REFUSED to give back even though the hold fell off on 3/30 at midnight since we used a different card. The guy shoudl not tell people "its ok, it wont cause a problem" we will use a moving coming if we EVER need storage or moving help again. Amy bruner, Matt Hewitt Terre Haute, In. I called Uhaul and the girl would not help me. Just transferred me and I was hung up twice! How freaking rude.

Stephen S on

Rating:

While the facility was not spotless, it was acceptable and seems secure. Staff very helpful and efficient.

Brandi V. on

Rating:

Customer did not leave a comment.

James C. on

Rating:

The salse guy was awesome, the truck had some major break issues....think charging by the mile is high way robbery. Picked up the truck and had it returned with in a couple hours yet still was almost $100.00. I will defiantly look elsewhere when I move my stuff out of storage.

angela p. on

Rating:

Customer did not leave a comment.

Scott K. on

Rating:

Customer did not leave a comment.

Andrea H. on

Rating:

Customer did not leave a comment.

Chad C. on

Rating:

Customer did not leave a comment.

Oval H. on

Rating:

I was frustrated because I called a reserved one size vehicle transport but when I got there they didn't have it I got the bigger which didn't really work for us but we made it work. It would've been nice to have what I reserved though but the staff was friendly and the vehicle was clean

TOM D. on

Rating:

My reservation was changed at the last minute from my preferred location on 3rd St. because the corporate office had not informed the manager that the requested van had been renewed and was therefore not available. I almost set off to walk to the original location but the manager at Jim White's dealership called me. He was very apologetic. The manager at the central office on Wabash Avenue was unaware or unconcerned.

Richard W. on

Rating:

Customer did not leave a comment.

JOHNNY S. on

Rating:

Pulled great . Was just what I needed

phillip M. on

Rating:

Customer did not leave a comment.

RICHARD B. on

Rating:

They treated me great

MICHAEL G. on

Rating:

Todd and his staff are the greatest!!! Will never go anywhere else as they always find me the best rates and make my moving experiences lest stressful.

debbie j. on

Rating:

The van was dirty inside, had a horrible smell (possibly cigarettes or an animal smell), there were several nails & screws on the floor in the back & it was REALLY filthy on the outside! It was covered in a layer of off-white dirt. If you touched it you had dirt on you. Also when I called & made the reservation the agent I spoke with insisted the only cost was $19.95 for 4 hrs,a $1 enviromental fee & that was it. I ask about extra fees, I thought there was a mileage fee too, but she said just the $19.95 & $1. Of course when I came in to pick it up, it was 24 hrs & there was a mileage fee. They were nice about it & I didn't get mad because I expected it, but it was a little aggravating because she did give me wrong information. I would still use and recommend this location because it's the most convenient to my home. It could have been better!

jeremy H. on

Rating:

Extremely long wait times salesman acted like he didn't know what he was doing. Glad I brought help because he didn't help us hook up to the trailer. Trailer was full of trash which we had to clean. Parking at this location was horrible as well! I will never rent from this location again!!!!!

candy e. on

Rating:

Customer did not leave a comment.

Deborah L. on

Rating:

Customer did not leave a comment.

Kelley F. on

Rating:

The overall performance of the rental truck was great, but when I found an empty beer can underneath the passenger seat, a half eaten sucker stuck between the passenger seat and the middle one and the dashboard and drink holders were sticky. I paid a lot ofmoney to rent this uhaul least they could have done was clean it like they were supposed to

James B. on

Rating:

Customer did not leave a comment.

Justin W. on

Rating:

Customer did not leave a comment.

Denise N. on

Rating:

Customer did not leave a comment.

Steve L. on

Rating:

Customer did not leave a comment.

brenda s. on

Rating:

Customer did not leave a comment.

lance w. on

Rating:

Fast , easy, cheerful and helpful. Just continue doing as you did for me.

allison b. on

Rating:

Upset because when I picked the van up I was told to fill the van up to where it was at when I picked it up. Took me a minute to notice but I was told it was on full at pickup and when I looked down, a few minutes after driving I realized it was only half full. So I returned the van at half full and was charged. I'm highly upset.

Don L. on

Rating:

Customer did not leave a comment.

mIKEL r. on

Rating:

Customer did not leave a comment.

SUE J. on

Rating:

Customer did not leave a comment.

ali a. on

Rating:

Customer did not leave a comment.

Janice M. on

Rating:

Easy in and out. Truck was clean and well kept.

meilssa d. on

Rating:

Will definitely use again when need them.

Stephen P. on

Rating:

Customer did not leave a comment.

Sherry F. on

Rating:

They were very willing to work with my schedule!

David M. on

Rating:

Customer did not leave a comment.

Cristina H. on

Rating:

The guys at this location provided a great customer experience and exceeded expectations.

david l. on

Rating:

Customer did not leave a comment.

gary a. on

Rating:

Customer did not leave a comment.

GREG S. on

Rating:

Customer did not leave a comment.

Stephen S. on

Rating:

Customer did not leave a comment.

Justin H. on

Rating:

I had to wait a little bit, even though I completed the express check in. I don't believe this was any fault of the employees, who were extremely accommodating and polite, as it was busy that morning. They listened to every request I had and jumped through flaming hoops to get me what I needed. They made everything so easy for me. I have already recommended this location to friends. I've used this location in the past for the very same reasons. My bill was exact for the services I used and not a penny more, no funny business. I trust them to get me what I need at an insanely reasonable price. I am not a bot, just an extremely satisfied customer. Thanks to the crew that handled my rental, you are amazing.

Exotic Feline R. on

Rating:

Customer did not leave a comment.

CHARLES a. on

Rating:

I would not recommend U-Haul to anyone when I rented my U-Haul for the weekend we told the person how many miles it would use they didn't put that down and we got charged an extra amount that I wasn't planning on because they didn't put the right amount so therefore I got charged more money which I know I owed but the point being they did do their job

steve a. on

Rating:

Customer did not leave a comment.

jim c. on

Rating:

Trailer was clean but leaked horribly. We had a piano and several other wood furniture pieces in it and when we went to unload 4 hours later all the furniture was wet. We hope nothing was ruined.

matt l. on

Rating:

Cargo light did not work

kim a. on

Rating:

Customer did not leave a comment.

JAMES B. on

Rating:

Customer did not leave a comment.

THERESA M. on

Rating:

Customer did not leave a comment.

Ryan K. on

Rating:

Customer did not leave a comment.

ELIZABETH N. on

Rating:

Customer did not leave a comment.

JAMES H. on

Rating:

This location has always given us excellent service

Dan Z. on

Rating:

I appreciate the location and the service.

MACK S. on

Rating:

Customer did not leave a comment.

jamie b on

Rating:

The lady was a little rudeand they didnt have the customer ready lock off of my storage door before they closed, so I almost didnt get to use my storage unit.

earl k. on

Rating:

very good service tks.

kym p. on

Rating:

Customer did not leave a comment.

heidi s. on

Rating:

Hire competent people. I had the worst experience at the location. I was told once price 3 times and went in and it was nearly 150 more than thenough quotes I had been given. If it weren't for the need that day, I would have went elsewhere. The uhaul was disgusting and wet on the inside and took nearly an hour to clean. We had a 5 hour drive that took 7 because the uhaul wouldn't go over 50 mph. I also was left with no gas in the truck. They people there were rude to me and acted as if I were a child who didn't know anything about moving. I was overcharged, received a bad truck, and terrible service.

Richard T. on

Rating:

Staff was great, very helpful. Rental truck was correct size for the job. Thanks! Location may need their wireless internet range improved and handheld fixed (both for the employee's work use)

Ryan M. on

Rating:

The management here has always been very professional and helpful. I highly recommend using them with your moving experiences.

heath h. on

Rating:

Customer did not leave a comment.

Paula W. on

Rating:

Excellent service, would do business with them again

Shahab A. on

Rating:

Customer did not leave a comment.

donald w. on

Rating:

Customer did not leave a comment.

Kevin B. on

Rating:

They went out of their way to get me what I needed.

edward s. on

Rating:

Customer did not leave a comment.

Susan D. on

Rating:

Customer did not leave a comment.

James S. on

Rating:

No issues. Good experience.

EVERALD C. on

Rating:

Customer did not leave a comment.

Karen W. on

Rating:

Customer did not leave a comment.

Tina E. on

Rating:

Customer did not leave a comment.

John C. on

Rating:

Absolutely the worst truck I have ever rented. Poor alignment and shocks. Only a 4 hour trip and I was completely in knots trying to keep it on the road. I expected more from your company.

BENJAMIN M. on

Rating:

A great experience with no challenges. Perfect.

LENZ B. on

Rating:

make sure that this is repaired.

matthew h. on

Rating:

Staps didn't work on trailer , added a ton of time to my haul

SCOTT H on

Rating:

The equipment parking area needs work to get cleaned up. The staff seem unhappy and less concerned with the customer. You use them because you have the need not because of the customer service.

DEANNA M on

Rating:

They knew that they had a roach problem NeVeR said that to me before I moved my stuff in there! 128545

BRANDY H on

Rating:

Mold and more mold and water standing in unit. This location has had complaints before and do not fix. Then u don`t tell next person coming in it`s an issue. Never will use uhaul or recommend it.

LLOYD W on

Rating:

Mr. Todd and his staff was friendly, helpful and informative of all my benefits and extra money saving products U-Haul offers. Thanks and I will be back.

CHRIS M on

Rating:

Would have liked to see less roaches in side the building. I do understand it`s a hard battle from people bringing them in inside their belongings. Was assured bug man sprays 2 times a week

ALYSSA E on

Rating:

We had a lot of mold on our clothing and a lot of it was damp. I`m not sure if it was the humidity this summer or something else. That was my only problem.

HOLLY P on

Rating:

Helpful staff in office. Van in excellent condition.

CHRISTINA H on

Rating:

Great employees with and customer service was extraordinary! Thanks for making a stressful experience much more pleasant!

scott s on

Rating:

Staff was helpful and informative and most importantly timely with delivering the Ubox to the desired location.

GENESIS T on

Rating:

My belongings were covered in MOLD WHEN I REMOVED THEM ON 7/27/16. Your facility ruined THOUSANDS OF DOLLARS IN FURNITURE including a couch, chair, and china cabinet.

LOUISE A on

Rating:

No problems

CAMERON P on

Rating:

The location is perfect for students who are going to Rose-Hulman or Indiana State. The staff was very helpful.

ROBIN S on

Rating:

Eliminate staff cell phones at front desk

JASON G on

Rating:

Everyone at the facility was always very friendly, knowledgeable, and helpful. Thank You Terre Haute Uhual on Wabash.

RYAN M on

Rating:

The team is always very friendly and helpful

LISA M on

Rating:

LOTS of WAITING. Courteous but need more staff or better processes. waited in excess of 15-20 more than once

JIM L on

Rating:

Very friendly.

JESSICA MARIE Q on

Rating:

I have stored twice with you guys and had good experiences both times!

Kathy S on

Rating:

disappointed that the box was promised for April 14th. Then it was promised April 15th by 11:30th didn`t leave the store until after 1:00PM. Caused problems getting help to unload..

JESSICA Q on

Rating:

Did not like that I could not get refund for the rest of the month I paid for. I only had the unit for a few days into the month. Hours were limited.

Lana M on

Rating:

Staff at Terre Haute location was excellent, very helpful and very nice! Great Staff!!!!

FRITZIE E on

Rating:

I always got good service at u-haul. The people who work there are friendly,cooperative,and helpful

FRITZIE E on

Rating:

I always got good service at u-haul. The people who work there are friendly,cooperative,and helpful

DYLAN G on

Rating:

Other tenants ruined the experience by not following the rules and letting vermin in the facility. The manager was incredibly understanding to our needs as tenants and forthcoming with information.

ELNORA A on

Rating:

Very convenient and service was very helpful and courteous

CASSIETTE C on

Rating:

I WAS NOT HAPPY IF YOU ONLY ALLOW 200 CHARACTERS YOU DON`T REALLY WANT FEEDBACK!!!!!!!!!!!

ASHLEY P on

Rating:

Veey expensive and overly priced when wasnt able to keep up i paid more in late fees and lien fees than my actuall rent

NANCY H on

Rating:

Service was fine.

LAKESHA D on

Rating:

The ability to contact local staff by phone was horrible. late fee process aND notification method was the best.Great service..I would use you guys again.

ELISSA H on

Rating:

There were dead birds and trash outside. The staff were friendly, but didn`t know how to use the computer system. Please train them and empower them to do their jobs better.

PAM J on

Rating:

friend

ROBIN S on

Rating:

Awesome service and availability of items and storage units!! I have done business with this location several times over the years.

JESSICA Q on

Rating:

Very good experience. Easy to drop off truck, trailer and rent a storage unit.

RAYMOND S on

Rating:

big safety issues!! location is ran down and the ramp to the 2nd floor was in bad shape. Almost feel threw it. Customer service was just as bad. I would choose another storage facility

FLOYD B on

Rating:

none needed at this time

ROBERT J on

Rating:

I`ve rented from this location before and have liked it. I find the people there to be very helpful and easy to work with. Thank You

JOHN C on

Rating:

We were quoted 80 and some change. When we got there the price changer to 104. The attendant could not explains the increase in price within a 20 minute period. John

BRENDA E on

Rating:

Todd Keene is a very nice man, very helpful,always friendly to his customers. A real asset to U-Haul.

CHRISTOPHER L on

Rating:

Price! Way too high for the amount of space...

JASON L on

Rating:

Helpful staff and well maintained property

MICHELLE S on

Rating:

The staff was courteous, extremely helpful and informative.

WES B on

Rating:

The person who helped me was great I would recomend that facility to everyone i know. Great customer service thank you so much

DAVID B on

Rating:

Hard workers

KRISTIE K on

Rating:

Great staff

PARA S on

Rating:

good service

ANDREW D on

Rating:

I get an e=mail less than two weeks after telling my storage is going up $5.00 per month on. I am looking elsewhere and will never use uhaul storage again. What a joke!! Total disbelief .

CYNTERIA J on

Rating:

I like to extend a big thanks to Todd the manager of this facility, he provided exceptional customer service. Todd is a true example of management. Thank you, A satisfied customer

STEPHEN F on

Rating:

Staff exceptional in all areas of service

DEBORAH W on

Rating:

I am a repeat customer. They are always friendly and helpful.

MICHELLE P on

Rating:

I will use U-Haul again in the future. Everyone was AWSOME and very courtious if I had any questions you had the answer for me.

LINDA D on

Rating:

They went over the call of duty by taking care of an agency picking up things from my storage unit.

STEPHEN B on

Rating:

I had my locks cut off when it almost went to auction, and several things were missing when I got my items out of the room.

KATHRYN H on

Rating:

location, cost, personel, all great

WILLIAM D on

Rating:

Other than raising the rates, it fulfilled my needs.

TIFFANY G on

Rating:

My Unit Was All Molded. I Seen The Wall Had Water Stains ruNning down It. I tookPics Nobody Would reemburse My money. I WasTold I Was Lying. Uhaul Will Have A Bad Name from me.

NICHOLAS E on

Rating:

Everyone was real friendly and helpful. They answered my questions when i had them. The storage facility was very clean and secure. I had a great experience.

MOHAMMED F on

Rating:

Thank you

MICHELLE/DAVID S on

Rating:

Prompt and courteous staff, always helpful! We`ve rented storage units twice from this location and would recommend them to anyone.

ROB R on

Rating:

Great choice for storage! Just wish all U-Boxes were designed so that you could open the doors without having to take off the ramp were told newer ones are designed to correct this problem.

JAMES K on

Rating:

Everything has went very well so far. The staff in Terre Haute have been excellent to work with and it was quick to get through this. The pods are a very good resource for shipping/moving.

MARY J on

Rating:

Very friendly,knowledgable people. great service and very clean facility. Made our move easy. Thanks

BRENDA E on

Rating:

The people at the Terre Haute store are the best I have came across to work with. Todd and Kelly Keene are wonderful people.

BRENDA E on

Rating:

Todd and Kelly Keene are great people and Matthew Conley that works there is a real gem.

WILLIAM D on

Rating:

Everything was clean and professional.

ABDULIA SAADI M A on

Rating:

I really don`t advice any friends to rent story this store , it`s too bad

RICHARD L on

Rating:

Matthew was great to work with. He was very helpful in setting up the account.

WES P on

Rating:

I loved the experiance. Great u-haul staff and facility.

JOHN M on

Rating:

The guy at the counter, Todd was fairly rude. When I asked a simple question he looked at me as if I should already know the answer.. Obviously I wouldn`t ask if I knew the answer.

BONNIE Z on

Rating:

The staff was very friendly and helpful and Todd went out of his way to make sure everything was ready for shipment.

MARK S on

Rating:

The delivery of the Ubox--I couldn`t ask for better service. It was delivered on time and cheap. I`ll definitely tell people to use Uhaul in Terre Haute.

ALEX L on

Rating:

Everything about UHaul Terre Haute was great. Todd and his staff made moving as easy as possible.

HEATHER S on

Rating:

The facility was clean and well lighted, butI did wait longer than 10 minutes to be helped, but once I was, they were courteous and helpful. Despite the wait, i would still recommend this facility.

MICHELLE S on

Rating:

The facility met my expectations.

HEATHER S on

Rating:

Staff was very friendly and helpful, and the storage areas were very clean and well maintained.

JAY N on

Rating:

I like it because the temperature is cool in the storage unit. No worries about heat damage.

ALEX L on

Rating:

So far so good. I would like to say the Terre Haute U-Haul has great people. If my U-Box gets to me unmolested this will have been great.

PATRICE L on

Rating:

Location is convenient to our home, but wasn`t told that our unit would be on 2nd floor and you had to walk up 5 steps to reach the ramp, which was difficult for us.

TERRESSA R on

Rating:

customer service was awesome!

JODIE S on

Rating:

The staff was very helpful with my needs and worked to get me what I needed.

EARL E on

Rating:

when in store,they were more interested in my bike then helping me.told me what unit i would have,next with first load they were all gone not happy at all

AMBER T on

Rating:

every single one of the people who work for the company have been supplying me with false info and charging me outragous prices.

JOHN C on

Rating:

Very good in all aspects.

CAMRON E on

Rating:

We were in an out in no time. Nice to have 24hr access soon.

ELNORE A on

Rating:

For the most part my experience was satisfactory, unfortunately there was 1 time November 8th that I went in and I felt the representative was rude and not helpful at all

CATHERINE M on

Rating:

There was a mess up on are arrangements we made, but the U-Haul center in Terre Haute went out of there way to accomdate us. Thank You.

WILLIAM S on

Rating:

Great People

ADAM B on

Rating:

Staff was friendly, easy transaction to get a unit, and fast service