The representative had a fairly bad attitude. Very judgemental towards anything said. I was billed extra, for no reason (uhaul refunded it). Tried continuously to upsale me on things I didn't need, including telling me the wiring on my truck was bad. He broke my 7 to 4 way adapter. I fixed my adapter and got the wiring working by reseating the trailer on my hitch (ground). Nothing wrong with my truck at all. To rent a 5x8 trailer took use over an hour.Andy W.
Customer Reviews for U-Haul Moving & Storage of The Shoals
Florence, AL 35630
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Richard W.
VERY friendly and helpful staff! I'd highly recommend this location.Jay J. | First Impressions
Very easy to deal with and quick! Loved the easy pickup and return for my 6x12 trailer.Loretta H.
Customer did not leave a comment.Thomas E.
The cashier should always be there because people got schedule and we can't wait forever. Regards,Andry N.
Customer did not leave a comment.Davian E.
Customer did not leave a comment.WILLIAM T.
Everything went good and as planned, so all positive comments ðŸ™ŒðŸ¾ðŸ™ŒðŸ¾ðŸ™ŒðŸ¾Agnes G.
They were super helpful and even though they didn't have everything we needed they bent over backwards to get it for us. Ultimately, we made due without it but they were getting items for another customer as well. The communication was great and I really appreciated the excellent customer service!John M.
I was called a liar and told that I would be charged until my truck was returned to the specific location. Will not be doing business with you again.Alissa H. | Online Move In
Everyone kind and helpful.KRISTI W.
Customer did not leave a comment.Laura F.
Great and easy to work with! Very Helpful!Shannon W.
The cab of truck was clean, but smelled like smoke when I picked up rental. Also, there was less than 1/4 tank of gas in truck when I picked it up.Jodilyn J.
Employees were very helpful to 72 old man that gets confused very often.WILLIAM H.
Had been frustrated at first because to go to it instead of one I selected was adding 10 miles to my cost; however, the experience was well worth it. After hours when I went to turn in vehicle the person who was finishing up and cleaning ones out that had been returned helped talk me through the online return. Great, easy experience.Kristi W.
Customer did not leave a comment.Aaron H.
Excelente StoreJuan R. | First Impressions
Customer did not leave a comment.SHEILA A.
Customer did not leave a comment.Elena L.
Manager was very nice and understanding and agreed with my assessment and will talk to manager of other storeSTEPHEN W.
Customer did not leave a comment.Leslee M.
Customer did not leave a comment.Greg S.
Customer did not leave a comment.Edward H.
Customer did not leave a comment.Colton F.
Customer did not leave a comment.Billy F.
Customer did not leave a comment.Elizabeth P.
Customer did not leave a comment.JAMES E.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.Tonja H.
Customer did not leave a comment.John M.
I did not like constantly being asked what time I would have the van back. It was very distracting during my move. Will not be using uhaul in the future.Shaquita C.
Customer service was excellent for pickup and drop off....Tamika B.
All they was worried about was when i was going to bring it back when I rent for 24 hours that what I expect 24 hours And no i will not be going back there they did my son the same way :(Bruce T.
Customer did not leave a comment.Kenneth B.
Friendly and helpful stuffChristopher K.
Customer did not leave a comment.Rodney I.
Customer did not leave a comment.Kenneth D.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Randy M.
Customer did not leave a comment.CARLOUS S.
Our experience was perfect. I do not think it could be any better. Would not hesitate to use it again.Joan A.
very nice peopleRandy W.
Customer did not leave a comment.James B.
Customer did not leave a comment.Krisna J. | Online Move In
Customer did not leave a comment.JESSICA H.
Customer did not leave a comment.Jonathan J.
The lady that was working there was absolutely amazing and went above and beyond to help me out. Some of the best customer service I've ever experiencedBRIAN M.
Customer did not leave a comment.Susan M.
Customer did not leave a comment.Eric S.
I 100% would recommend this location to anyone. I had issues with moving into my new home. They were very helpful and accommodating to my situation. If anyone asks me, I will definitely recommend this location.Phillip A.
Customer did not leave a comment.Alisa G.
Teisha and Butch were absolutely a amazing! They helped us at up the equipment and double checked everything after we packed up. They gave me complete piece of mind are wonderful people to pass some time with. Thank you!Lisa R.
Nothing, the personnel was nice and helpful.LUEVENIA B.
Customer did not leave a comment.Amanda R.
Customer did not leave a comment.TAMMY B.
The employees were both informative and helpful. It made my first experience less stressful. Thank you again for your excellent customer service.JACQUELINE B.
As usual, awesome customer service. The best ever.Benjamin B.
i was told the rate was $19.95 and then was charged $79.95 for the rentalJennifer L.
Customer did not leave a comment.Matthew S.
Nothing that I can think of. They did great.Debra H.
Customer did not leave a comment.John T.
Thank you Teisha Cash for excellent and friendly customer service when I picked up my U-Haul rental.Elisa C.
Completely different than what I found in Texas.FRANKLIN K.
Everything went good, I have no complaintsJeanette H.
Not rip me off on the gas I put $20 in gas and drove 60 miles and was still charged for three extra gallons. So how did your truck use 14 gallons in 60 miles. No way in heckSONYA H.
Customer did not leave a comment.Doug A.
EXCELLENT customer service and great equipment as always!Benjamin B.
None the Manager was outstanding !Larry T.
Customer did not leave a comment.ZACH B.
Customer did not leave a comment.JOE W.
Nothing! Great service.Lee S.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Danish H.
Customer did not leave a comment.Anthony B.
AMAZING AS USUAL!!!. I have rented 3 trailers from this location in 4 weeks. The customer service is rare and unique. I will ALWAYS rent from this location. What a wonderful experience. This type of customer service is something lost today and is so refreshing.Benjamin B.
Customer did not leave a comment.Kristi H.
Customer did not leave a comment.John A.
Customer did not leave a comment.RENE R.
The manager is AWESOME!!! I've rented from here multiple times and is the only place I will rent from.Benjamin B.
Location and equipment both clean and in good working condition!Joshua M.
Nothing. The service, equipment, and customer service was fabulous!!!Benjamin B.
Customer did not leave a comment.Seth H.
Very well done.ronald S.
Customer did not leave a comment.Melinda J.
Customer did not leave a comment.Falon S.
The trailers are poorly designed, way too heavy on the tongue, and terrible to pull. Additionally, there were bees all over the hitch receiver, making it difficult to connect.Mitchell B.
Customer did not leave a comment.Corie H.
The woman that runs this location is amazing, going above and beyond to help us and explain everything very efficiently. If I ever need a truck or van again I won't go anywhere but to her!! Literally the best customer service I've seen in so long! Whatever you're paying her probably isn't enough. Thanks for making our move just that much easier. Wouldn't pick anyone else!Stuart B.
Can't think of a thing, Teisha took care of me like one of her own kinfolk.Gary P.
Nice lady who had everything ready. Very professional.JOHNO W.
Customer did not leave a comment.MONIE W.
Customer did not leave a comment.KENNY W.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Nicholas J.
The location manager was very nice and patient. Went the extra mile to help me after the first booked location didn't work out. Will keep this location in mind for the future.Benjamin C.
Everything was great truck was clean, fueled up ready to go. No improvements needed.Eric H.
Everything was great especially the U- Haul representative.Llewellyn R.
Teisha has been a pleasant person both times we've met. She mentioned her location is being renovated into the building behind where they are currently at. She excellent as offering advice on what equipment and was very professional and kind. I have no doubt that she's an asset to this company and a huge influence here in Florence with everyone she meets. Thank you!Jesse S.
Customer did not leave a comment.APRIL R.
Customer did not leave a comment.JONATHAN T.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!