Customer Reviews for U-Haul Moving & Storage of The Shoals

386 reviews

1520 Florence Blvd   Florence, AL 35630

(256) 764-4601

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(256) 764-4601

1520 Florence Blvd
Florence, AL 35630

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This system is worthless

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

STUART R. 
Rating:
4.0

The customer service here was really good, but I rented a truck and when I showed up found out that the receiving hitch had been stolen off of it. That was the whole reason for renting the truck so I had to use a box truck for two days until I could find an alternative. It was the customer service center that I spoke with to confirm the hitch and I really think that the two need to communicate better. If equipment is missing, it should be noted. Otherwise it was a good experience.

Toni M. 
Rating:
5.0

Customer did not leave a comment.

Ladonna T. 
Rating:
5.0

Customer did not leave a comment.

JASON L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Jodi K. 
Rating:
5.0

Very well maintained and excellent customer service will definitely use them again

Hillman G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Suzanne F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATTI T. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY T. 
Rating:
1.0

Customer did not leave a comment.

Ashura B. 
Rating:
5.0

Customer did not leave a comment.

Jesse C. 
Rating:
5.0

Prompt service. I did have trouble downloading my drivers license on ur app, it took about a dozen attempts by me and a very computer knowledgeable friend.

Joseph C. 
Rating:
5.0

Service was good. No improvement needed

Senitha C. 
Rating:
4.0

Very clean, personnel friendly and all in order. Overall very accommodating. TU

Suzanne F. 
Rating:
3.0

I was promised an e-receipt for the rental after I returned it but nobody has bothered to send it. Now I have to go to the rental location to get my receipt so I know exactly what they charged my credit card. I know u-haul (like many businesses now) want to conduct their business online to maximize profits with a minimum of paid representatives, however don't forget to follow thru on your end of the obligation.

Cheryl V. 
Rating:
5.0

Customer did not leave a comment.

Mohit P. 
Rating:
4.0

The app is a little off. It would not let me load pictures of the truck before I drove it. But overall pickup and drop off went great. Need more available trucks where we want to pick them up. I needed a truck at one of the two locations near me but was not available so I had to drive out of the way just to pick up and drop off.

Chance M. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Kristina C. 
Rating:
5.0

Customer did not leave a comment.

Ron D. 
Rating:
5.0

Customer did not leave a comment.

peter I. 
Rating:
5.0

LIKE Working with this location>

Gary H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Need more help but we have had the best experience everytime we go there. I love this store always focused on their customers and serve them in order when someone tries to cut ahead of you!!! We've been renting climate controlled storage units, trailers, trucks for years now and will stay at Florence Blvd and even though we recently moved cross the river will continue! Thank you very much!!

Tammy C. 
Rating:
5.0

Customer service was great! Helped in hooking up trailer and unhooking when returned. Would definitely recommend this place.

David K. 
Rating:
5.0

Keep up the good work

jason D. 
Rating:
5.0

N/a Great Customer Service and helpful staff!

WILLIAM C. 
Rating:
5.0

It was all good. Just making it cheaper would be good.

Rosanna H. 
Rating:
3.0

Customer did not leave a comment.

Lori A. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
3.0

I rate this an average only because I was railroaded in the beginning but it had nothing to do with the location because it was quick clean and very informative as far as drop off and pick up. My issue can when I was inquiring about pricing in the beginning and the lady somehow made it a reservation when I ask for pricing one way but she booked it a return to pick up location when I was just getting a price! How - I don't know! Bit I was over charged and it was double and I had to pay someone to trail me for drop off- HORRIBLE!! But I'm awaiting for the GM to resolve the situation for compensation on gas and truck return pricing!!

Andrea A. 
Rating:
5.0

Customer did not leave a comment.

Brad B. 
Rating:
5.0

Customer did not leave a comment.

Demarius D. 
Rating:
4.0

Customer did not leave a comment.

Lenda V. 
Rating:
4.0

Customer did not leave a comment.

Rita J. 
Rating:
5.0

I was told by Shannon at the Wood Avenue location that someone would call me if the truck became available earlier than 2pm. When I picked up the truck I asked how long it had been available. I was told since 12pm. I had a man drove an hour and a half to help me and he had been waiting for four hours on the truck. Other than that, I had a good experience.

scott S. 
Rating:
5.0

Nothing really. Service and van were top notch!

Leigh Ann W. 
Rating:
5.0

workers were very helpful!! So clean and they had anything you could possibly need to make a move.

Melinda B. 
Rating:
4.0

Customer did not leave a comment.

rick T. 
Rating:
5.0

Service was excellent!

RACHEL H. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
4.0

Great customer service from your Employee Butch...he answered all our questions before we asked! Great Employee!

Cynthia S. 
Rating:
5.0

The Florence Alabama location was very helpful.

Agnes E.  |  First Impressions 
Rating:
5.0

Great service and friendly staff

John S. 
Rating:
5.0

Very helpful and knowledgeable

Heather K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

KENNY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carissa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILIP A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sydney B. 
Rating:
5.0

DONT SEND EMAILS AT 1020 Pm. YOU SUCK. IM TRYING TO SLEEP. THE PEOPLE AT BOTH ENDS WERE GRAET. BUT YOU WHO ARE IN CHARGE OF EMAIL SHOULD GIVE US YOUR PERSONAL EMAIL SO WE CAN WAKE YOU UP.

Ralph K. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Service person was wonderful

TIMOTHY E. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Rates are to high !

Mick C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA B. 
Rating:
2.0

The photos prior to inspection did not have any marks scratches, etc. There was a crack in the truck that leaked and poured rain all over my furniture. Mobile/Online process does not work.

Jorden K. 
Rating:
3.0

I had this trailer 15 minutes the 6 got trailer didn't recently have a5 foot opening in the gate. Even though the guy told me it was 5 foot. 2000 dollars later I bought a trailer I didn't want because this fact wasn't told. Very disappointed

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

Erica J.  |  First Impressions 
Rating:
5.0

Service has improved greatly with the addition of more staff.

Roger W.  |  First Impressions 
Rating:
5.0

The place where I got my was good

Bobby T. 
Rating:
5.0

Nothing-excellent service. Associates were sharp and clean! Answered several questions i had. Again excellent appearance and service! 5 stars ⭐️

BARRY G. 
Rating:
1.0

Not charge twice for rental

BRITTANY B. 
Rating:
5.0

Customer did not leave a comment.

ANNE M. 
Rating:
5.0

U-Haul site does not have you listed for return of trailers.

Kenan L.  |  First Impressions 
Rating:
5.0

Everything went smoothly and we completed our task in less time than I had expected. I will use U-Haul again.

WILLIAM R. 
Rating:
2.0

I did all my rental stuff online but when I went to pick up the truck it said the key would be in a box next to the stores door. Found the boxes and it never told me which of the 8 one was mine or the code to unlock it. Had the store not been open I wouldn't have been able to even get the truck.

Ashley E. 
Rating:
5.0

Was so impressed with facility and staff that i posted it on my FaceBook!!

RUSSELL W.  |  First Impressions 
Rating:
5.0

Fantastic new climate controlled storage! They have EVERYTHING YOU NEED!

RUSSELL W. 
Rating:
4.0

Website allowed me to book a truck for online pickup. My online pickup was changed to store pickup. No kind of communication. Suppose to pick up truck at 8, store didn't open till 9. Wasted a complete hour and paid help. Rented a furniture dolly and it wasn't in the truck but there was a utility so I just used it.

BRENT M. 
Rating:
5.0

Nice, new, clean facility. Employees friendly and competent. Access thru keypad card was very convenient. Hand trucks provided for loading/unloading. Price within market norm.

Kenan L.  |  Overall Experience 
Rating:
4.0

Only would not recommend because costs are too high

Lacondra R.  |  Overall Experience 
Rating:
3.0

Open ditch across pick-up/return lane due to electrical work. Could not drive across, dangerous to step over.

Noble P. 
Rating:
5.0

Customer did not leave a comment.

Tracey R. 
Rating:
5.0

Customer did not leave a comment.

Alice M. 
Rating:
5.0

The wooden UBox had cracks in the corner joins (the nails were pulled out in 2 points!!) and tie-down points only in the center line of the walls - pretty useless except for holding the walls together. This is not the fault of the Shoals office, but Springfield, VA. The Shoals was the receiving office.

Alice M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN H.  |  Overall Experience 
Rating:
5.0

we have had to move several family members over the years and have always used UHaul with confidence.

Sherrie D. 
Rating:
5.0

The staff at your Florence center are the best, they have been so helpful in taking care of all our needs. I highly recommend this location for all your moving needs.

michael T. 
Rating:
5.0

Customer did not leave a comment.

RUTHIE P. 
Rating:
4.0

Customer did not leave a comment.

RYAN P. 
Rating:
5.0

Customer did not leave a comment.

Alexus S. 
Rating:
5.0

Customer did not leave a comment.

Darell L. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
2.0

This location looks like a Uhaul grave yard.

Molly L. 
Rating:
4.0

I was told I'd get a receipt emailed to me, but never got one. If I had paid it honestly wouldn't have been a big deal - but considering I wasn't the one who paid, having a receipt would have been ideal for proof of purchase. Other than that tiny little thing, it was the easiest rental I've ever had to do in my life!

tiffany R. 
Rating:
5.0

Customer did not leave a comment.

KAYLA M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Shawn T.  |  First Impressions 
Rating:
5.0

I have storage units in other places. This is by far the best I’ve ever used.

BRANDON H.  |  First Impressions 
Rating:
5.0

Service was great in Florence, Al.

Llewellyn R. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY G. 
Rating:
5.0

I have probably rented u-haul 10 times in my life. U-haul of the Shoals is the best location I have ever worked with.

Brent M.  |  First Impressions 
Rating:
5.0

We returned on Sunday afternoon, looking directly into the sun and saw Uhauls on the north side and pulled in...but their location was on the opposite side of the street. Wish we had know to enter from Patton St on the south side. Google maps was not clear where the location was

Jackie T. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D.  |  First Impressions 
Rating:
1.0

I wasn't told when you turn the truck back in that you had to go on your phone and fill out something and take a picture I was charged over a hundred and something dollars just for a $19.95 F150 pick up truck and it was local were I went when I went back the next day because I seen it on my on line banking phone app I went back to the U Hal place to ask why they took out that much the guy I spoking with was very very rule he was a smart butt that was my third time renting there and my last time I would never recommend any one there

Tracy N. 
Rating:
5.0

Customer did not leave a comment.

Theresa W. 
Rating:
5.0

Rented a small cargo van... unit was brand new and a joy to use. Highly recommended!

Greg P. 
Rating:
1.0

They did not check the lights on the trailer before I left the location. When I got home and loaded the trailer, I checked the lights and found that they did not work and that the white wire on the trailer was broken. I drove to the location and reported the problem. They acted very rudely to me and took an hour to fix the wire. Then when finished they just said "you're good to go", no apologies at all. I'll never go back to this location again.

Robert I. 
Rating:
4.0

Customer did not leave a comment.

Billy T. 
Rating:
5.0

Customer did not leave a comment.

RANDALL N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mari l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Each person who assisted me provided excellent, professional, customer service.

Roderick S. 
Rating:
5.0

Customer did not leave a comment.

Christian H. 
Rating:
5.0

I like the units they have plenty of room inside out of the elements. Not too far away from where I live. Whatever

Christopher W.  |  First Impressions 
Rating:
4.0

didnt recieve final cost by email as was told

Milford O. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Knowledgable, polite, and professional. Top notch people!

JOHN T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarence M. 
Rating:
5.0

Vote republican and reduce fiel cost.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Mick C.  |  First Impressions 
Rating:
5.0

Everyone was very kind and professional. The process of getting the truck was quick and easy and inexpensive. I'm very thankful for everything they did for be at the Florence BLVD and Darby Drive location. Joshua was very helpful. Thank you so much!

Savahanna M. 
Rating:
4.0

Customer did not leave a comment.

Jesse D.  |  First Impressions 
Rating:
3.0

Fine tune the 24/7 pick up experience. It was very confusing and made the whole process frustrating. Make it more user friendly and send out a checklist of things to bring when checking in several hours before the pick up time is scheduled

Paisley V. 
Rating:
5.0

Customer did not leave a comment.

Lisa F.  |  First Impressions 
Rating:
5.0

At a spur of the moment need, the size and price was exceptional. The provided carts made move in and move out so much easier.

Jeffrey A.  |  Overall Experience 
Rating:
5.0

Very friendly staff clean facility.

Kenan L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Phyllis L. 
Rating:
4.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

BRANDI A. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Very kind and at all times they helped me to solve my problem..

Soralbert N. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

Customer did not leave a comment.

RUTHIE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Jessica P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN K.  |  First Impressions 
Rating:
5.0

Very helpful and polite.

Justin H.  |  Overall Experience 
Rating:
5.0

Very friendly n helpful

Stephanie S.  |  First Impressions 
Rating:
4.0

The gentleman was very nice and accommodating. The woman who came in to work was very rude. When she first walked up, we were apparently trying to get into the storage area through the wrong door. (Not marked as after hours door only). She wasn’t in uniform and came across as a rude, know it all, pot stirring customer. After she put on uniform, she wasn’t much better. Her tone is very off putting. Her customer service skills were poor. Not sure if she’s actually meaning to be that rude or if she is. Also, we brought a lock from home and we’re told we had to use a certain kind for the unit and had to buy one there. Needs access from back of facility to access back units. We were told they had to rent the ones in the back first. Unloading a HUGE uhaul was extremely tiring alone but then having to carry or push everything from the front door, past empty units, to the very last row made it even more so.

elizabeth h.  |  First Impressions 
Rating:
4.0

The facility I moved my storage items into is new. There were a few issues with computer log-ins that came up but they have all been worked out. The units are very clean and the safety that is built into each individual unit is impressive ! I feel my items are safe in their storage unit !

Scott B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David W.  |  First Impressions 
Rating:
5.0

VERY friendly and helpful staff! I'd highly recommend this location.

Jay J.  |  First Impressions 
Rating:
1.0

I was called a liar and told that I would be charged until my truck was returned to the specific location. Will not be doing business with you again.

Alissa H.  |  Online Move In 
Rating:
5.0

Excelente Store

Juan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krisna J.  |  Online Move In 
No reviews have been submitted for this location.

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