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Candy H. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Thomasville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Filled it up with fuel on my way to drop off and attendant said it was at 15/16 this and charged me an additional $8.
KEVIN G.Just keep up with ur great customer service
Jocelyn S.Excellent rental! Travis was great!
James W.Service with a smile 🙂
Robert B.Buenos trabajadores en este centro de thomasville .muy atentos y amables.
Mauricio G. | First ImpressionsNo problem with the truck. The car trailer was another story. We started our drive back with the vehicle on the trailer. And as we gained speed the trailer started to swerve back and fourth. We went over 2 lanes almost to the guard rail. We managed to not wreck thankfully no cars were on that side of us. We pulled over and noticed the tounge of the trailer was sliding back and fourth inside the trailer brake mechanism. This was extremely dangerous since the weight of the trailer was shifting. It was a 45-50 mph journey home from there. It was like the trailer was on ice. Not to impressed. When i initially reserved this i was told 300 miles were free. After that it was 29 cents per mile. I was told this by 2 different people. When i got there i was told it was the first 100 miles free. I had to pay more than expected and could have been killed. In fact i should get money back for the 3 hr delay and trouble that was caused. Call me we can talk 336 471 5980
David G.Stellar customer service
Denay S.Staff was very friendly and accommodating.
Joshua E.nothing
Bradley C.This Thomasville location (WAS NOT) The original pick-up 2 week reserved location!!!!!! We traveled 35 miles round trip from high point nc to thomasville nc to puck up after the original reserved location DID NOT HAVE AND SO WE CONTACTED WILLIAM after being billed $7.55 etxra in dublin va for extra used milage!! We talked 3 times on the phone and he was going to give us back the extra $755 PLUS THE TRAVEL MILAGE FRON HIGH POINT TO THOMASVILLEIT HAS BEEN 2 WEEKS BUT NO RESPONSE . WE FEEL CHEATED AND CHARGED UNFAIR DUE TO NO FAULT OF OUR OWN PLUS THE RESERVED TRUCK OF 2 WEEKS WAS NOT AVAILABLE!!!! WE DO NOT RECOMEND U-HAUL TO OUR FRIENDS AFTER THIS INCONVEINCE AND TRAVEL DUE TO U-HAUL'S FAULT AND IMPROMT INCONSIDERATION TO OUR NEEDS! TOTALLY DIS-SATIFIED!
Kyle G.I live in High Point and always use the Thomasville NC location.
Robin W.Great
SCOTT H.I rented plastic storage bins and had to extend my reservation out multiple times. Each time i called the staff was friendly and was able to accommodate my request easily.
Cary C.We had a problem with the online system other than that all was well
Debra W.This is not in regards to the location but to uhaul scheduling…i was motified 2 hours prior to my pick up time that my pickup location was moved. It was moved to a location 50 mminutes away from my reaerveed location thus creating a 2 hour trip just to get my truck that was 5 minutes away. Now apology, nothing a take it or leave it reply from the scheduling office. Not impressed at all with uhaul and these are jot the stories anyone wants told about their business
David B.Nothing wrong with the property. I needed a larger unit (5×15) and found a company that offered me that at the same rental price that I was paying at Uhaul for a 5x5. Only complain I have is I rented at Uhaul about two months ago and then received notice that my rent was going up. I understand that the manager has no control over rental prices going up but when you are on a fixed income like me you have to go to some place cheaper.
Kathy C. | Overall ExperienceCan it get any better? you guys are great!!
Calvin H.Some staff were nice while some were rude and have the nerve to reply when ask to use dumpster that I should go to thomasville dump site … then lying so I could get over charged after truck was returned.
Twanda S. | Overall ExperienceThe young lady was super helpful & came out to greet me as I was folding blankets.
Charlene N.Have more one-way trucks available
Joery T.Clean, well managed, knowledgeable staff.
Jessie L. | Overall ExperienceI made a reservation but the man didn't do it right. I ask for a 15" truck and he reserve me a 10" truck. I end up having to get a 26" truck I believe.
Anissia C.Travis has excellent customer service. He was very welcoming when I stepped into the business door.
Carolyn R.We picked the truck up at 8:30 am and at one you called wanting your truck I reserved the truck after 2pm. I'll drive to any town before I use your location again nor will I recommend to thousands I know.
Brenda W.Everyone and everything was good
JENNIFER P.Explain the check-in process and when to use access codes.
Angela K. | Online Move InKim is very professional. She made sure we were ready for our three day trip.
Nathan S.Excellent Workmenship
Allen W.The level of service that I received in the store from the Manger was above and beyond what I have ever expected. There was a little problem with my reservation but she called all around to resolve the situation. I am very grateful for her.
Vernon Y.Excellent service, explained everything very well
Marvin C.Travis was really friendly and nice, made us feel really welcome.
Matthew F.This review is pertaining to the storage facility experience, returning the truck was a whole different ballgame.
Deborah R. | First ImpressionsWhen returning the truck the man who came out was very nice and professional. I said I wanted to go inside and be sure we were credited for bringing the truck back a day early. The man behind counter was not friendly, didn't even say hello and commented that's not happening. I said it better because I was told in Florida that I would. He just smirked. The other man which I didn't get his name called the manager upon me asking to speak with her because they couldn't find a business card to give me. He said manager would call me the next day. By the time we got home I had a message saying I'd have to call the Florida location to handle any credit issues.
Deborah R.Always go u-Haul
Lenix R.Travis is a very good person , give him a raise, very professional
John B.Friendly customer service. Easy and fast transaction.
James S.Everyone working there were very friendly and helpful at ALL times over the past 2 1/2 years. I have used other U-Haul's storage facilities, and none compare to this operation. I have recommended them to other people and will continue to do so. They do an excellent job and always courteous. I will return to them with any future moving or rental needs. Thank you, Chris Hubbell
Chris H. | Overall ExperienceNeed to offer a more simpler way for optional lighting solutions
Rufus V.Equipment was not available in Greensboro location as was intended in the reservation. Had to drive many extra miles to pick up truck and transport.
Scott G.The staff were incredibly professional, friendly and helpful! There was a minor mixup with the system; however, the staff quickly remedied the issue. I would highly recommend them!
Christopher W. | First ImpressionsNothing
Jonathan O.I didn't receive my emailed receipt that was the only issue I had
Laviery B.These comments are not specific to the rental location Two things. 1. My reservation wasn't for this location. It was for Lexington NC. So it was an inconvenience to have to go get it here. So while i got some additional miles it really didn't compensate for for my time or inconvenience. I was basically over a barrel and pretty much was screwed if i didn't acquiesce. Would have been better if you moved the truck. 2. The truck had no A/C and it was very hot the days i was moving. Again, i had no choice at time. I couldn't return as i had loaded truck. Next time i will scope all available vendors prior to purchase. Thanks
Mike T.I was told on the phone that I could bring truck after hours on same day and not be charged yet I was charged for an additional day. Very poor customer service. I could have had the truck back by closing if he would have been honest.
Eric W.I rented a cargo van from U-haul, but the rates are entirely to high. Enterprise has a cargo/transit line that is MUCH MUCH cheaper with unlimited miles. I couldn't recommend to a friend, but the staff at this particular location were awesome to work with and exceptional at their job (Cheri & Ashley)!
Dennis K.You guys keep removing me from the system and then adding me again. Every day I get this review stuff, and every day I get emails stating I've moved out of my storage unit when I havent!!! This is irritating and I feel there should be some kind of compensation for this hassle. I'm fed up.
Kayla B. | Overall ExperienceThe staff went above and beyond to help me get moved into my storage we unit.
CHRISTEPHER R. | First ImpressionsMake sure that the uhaul is at the same place that you rented it from and not having to go miles to get one at another location
Ryan M.Kim was amazing with communication!!
Shaquandra C. | Overall ExperienceN/A
ASHERJAMES R. | First ImpressionsFast, Friendly staff and Hassle-free transactions.
Roy H.This was my first rental experience and everything from my reservation to our return check in went very well. Will definitely use UHaul again
Thomas M.Nothing
Tracy L.I had a very pleasant experience at this facility. Everything went well and the staff was very attentive and kind and efficient at their job.
william d. | First ImpressionsThis is a great location. We reserved the truck from the North Main location, but they did not have any available. They moved our truck 20 miles away to Thomasville, but added the extra miles to the contract for free.
Grayson G.I was told that the Asheboro location "lied to me , that they had to way to reimburse me for the overage in the fuel". The Thomasville location service personal were busy and has little time for customers.
TERESA D.Was very happy with the experience until I want to move out and the person in the office was very rude and not friendly.
Kacey J. | Overall ExperienceGreat customer service and fast process!
Tanesha H. | First ImpressionsVery impressed with the place. Clean and employees were very helpful. Liked that I got my first month free and also a free lock. Helped me out a lot since I'm on social security.
Kathy C. | First ImpressionsVery clean and well maintained. Easy to access.
Stephanie H. | Online Move InI relate with the general manager I believe her name was Kimberly and she was extremely friendly and helpful. I felt so good walking out that I immediately called my husband and told him how pleasant the experience was.
Brooke T. | First ImpressionsBest place ever Convenient hours, so clean it's unbelievable. Abousley love it here!! Thank you
sheri k. | Overall ExperienceSpoke with store manager first visit. Very helpful and professional. Will more than likely be a customer for a while.
Donald M. | First ImpressionsWhen I first rented a storage unit I was very well satisfied. The staff was very friendly polite and helpful. I would refer them to everyone.
wanda s. | First ImpressionsI like it and i always use u-haul
abdiel D. | Overall ExperienceKimberly was THE BEST! Highly recommend!! (:
Kenu S. | Overall ExperienceI’m very pleased with my experience so far with U-Haul storage facilities. The door locking system is a bit tricky. It’s just a keypad, but truth be told electronics intimidate and confuse me a bit. I’ve had to go to the manager a couple times for my own mistakes with the door lock. I will probably end up calling again. Thank God, they are so friendly and patient - even after hours. Overall, I would recommend and will probably continue using. Thank you.
Crystal H. | Online Move InI was very well satisfied with the overall service. I would definitely recommend U-Haul to my family and friends. Please continue your good work.
Pam W. | Overall ExperienceKim the manager at the Thomasville North Carolina locaton is awesome she was kind enough to have my things brought to at no cost. She's a true blessing. This World needs more people like her.
melody h. | Overall Experiencewas very pleased with my service and facility during my storage usage.
Karla W. | Overall ExperienceVery clean, convenient access with varying levels of loading/unloading available.
Tom B. | Overall ExperienceSorry I would give it more but when I was moving my stuff out of storage. I found some water has got under my door, The door that doesn't roll down, but has a gap at the bottom. I guess from mopping or waxing the floor. I had some wood furniture by the door and when I went to go move it was stuck to the floor and some finishing came off an cracked the wood. So I was not happy!
Candis H. | Overall ExperienceResearch showed the rent on these storage units was more inline with my budget than other places.
Debra T. | First ImpressionsKimberly was the best very pleasant nice to talk to and very knowledgeable of everything going on at the company I would recommend all people interested in storage contact Kimberly.
Debra M. | First ImpressionsMoved out of my storage early. They refused to allow any proration on the cost. I paid early every month for a year. Disappointed!!!
Tara W. | First ImpressionsExcellent please I would recommend it thanks
henry m. | First ImpressionsVery pleased with the facility and appreciated having a large number of carts available to move items.
Cathy R. | Overall ExperienceVery friendly and willing to help you. Clean and well maintained facilities.
Reggie H. | Overall ExperienceGreat customer service!
Tammi O. | First ImpressionsThe staff at Thomasville,NC were very professional and kind along with a great funny Sense of humor. Especially the Manager
Kenneth R. | Overall ExperienceI was not clear on entering my code on the keypad outside the building due to the door automatically opening when I walked up. When I opened the unit of course and alarm sounded. I went inside to the desk where a young man did offer assistance. He gave me a keycard which still does not work and every time I go over to get something out or put other objects in the alarm sounds.
Christy J. | Online Move InUhaul’s prices are a little steep.
Ryan O. | Overall ExperienceWhen I rented a truck they were very nice and helpful. We were in and out quickly. The truck was clean and we made two trips. Renting a storage unit was also easy and the staff was helpful and the unit clean. Accessibility was excellent with carts to use making unloading a breeze.
Cherie J. | First ImpressionsNone
Gina L. | Overall ExperienceThe best storage I ever had always so clean and the staff were so friendly every time I needed anything . And the store manager was phenomenal
kelly o. | Overall ExperienceLoved it
matthew k. | Overall ExperienceThe best storage facility that I have ever used.
BEN S. | Overall ExperienceVery helpful and friendly. A good representation of what customer service is all about.
Paul M. | First ImpressionsGreat staff very freindly and helpful. Thank you.
Amanda C. | Overall ExperienceThe gentlemen who helped that morning was very nice and helpful making sure i knew what i was getting and showed me how to do everything needed to get in and out of my unit.Thanks
Amanda C. | First ImpressionsThe staff was always friendly! The storage unit and facility were well maintained.
Denise G. | Overall ExperienceIt was a good experience, staff was well informed, courteous, and helpful. Thank you.
joy k. | Overall ExperienceChange my unit but didn't or wouldn't change the move in date.. was supposed to talk to the manager and call me back but never heard anything
madonna s. | First ImpressionsThe staff was super helpful.
Stephanie G. | First ImpressionsGreat service
Evan E. | Overall ExperienceCustomer service was very much below par. The young girl helping at the front desk would barely communicate with me and not friendly. The building was not cleaned out when I arrived.
MEREDITH R. | First ImpressionsThe facility is amazing, the after hours customer service experience was not!
Patrina a. | First Impressionsthanks for all your help
PHIL L. | Overall ExperienceEveryone was super helpful at a time that I needed it the most!!
Sonya M. | First ImpressionsExcellent Service
christie b. | First ImpressionsThe experience was overall great and fast!
Ashley G. | First ImpressionsMe. Dobson was very courteous and accommodating. I would refer your facility above any other. Thank you for treating me & my family with the utmost respect & consideration.
joy k. | First ImpressionsVery helpful, pleasant staff.
BEN S. | First Impressions