Customer Reviews for U-Haul Moving & Storage of Thomasville

Rating:

5.0

Tristian and James are true GEMS! They helped me when I was having a really tough day! I appreciate them SO much!

Rating:

2.0

The front desk attendant, Tristan, was dismissive and unfriendly.

Rating:

5.0

Clean facility, manager very friendly and professional

Rating:

5.0

Very clean and very well lit. That’s very important to me.

Rating:

1.0

This place is disgusting! When I picked up my U-Haul there was cigarette ash in the cabin of the truck. It had BOT been cleaned and it smelled like a homeless person lives in it. The owner didn't care in the slightest when I told him this as he stood out front smoking his own cigarette. DO NOT EVER rent a U-Haul from this place. You will regret it 100%!!!

Rating:

4.0

I had paid an extra day @ pickup and dropped off long before due but I was charged an extra $4.20. This seemed curious and it also had gas required. The folks at dropoff didn't pull up anything on computer, just took key?

Rating:

5.0

Not a thing people were awesome and equipment was great!!

Rating:

5.0

I love this place and Kim is awesome and that other dude with the good smile. But honestly they’re friendly and very helpful plus the one with the good smile isn’t bad to look at.

Rating:

5.0

My only problem was that I bought a box of different sized boxes. The price on the box I bought was $39.95, the rest were 49.95. I could tell that the one that I bought had been there a long time. I was charged $49.95. I don't think that is right, I should only be charged what the box says. I would appreciate a response

Rating:

5.0

Courteous and knowledgeable associates who answered all my questions.

Rating:

3.0

There was some confusion when renting the truck. I had to call twice to extend rental for 2 more days. That was handled very easily. When we returned the truck the man, we talked to was very rude and unprofessional and rude. He said there was no reason to go into bldg. I said I would like to know how much was being charged on my card. He said I would get an itemized bill through email, but I never did till I called the next day and talked to Kim. She was very nice and helpful.

Rating:

3.0

The A/C only worked correctly when the brakes were pressed fairly hard and the gas tank only had a quarter full so before travel I put 20 in and had to fill it up more when returned.

Rating:

5.0

The two guys that were there to help were very friendly and professional. They made everything super easy.

Rating:

4.0

I've had way too many problems today. The first uhaul location on english road in Thomasville was terrible. The Cadillac converter was missing on the first truck and the guy on the phone proceeded to tell us to take that truck and i refused. After being delayed and having to go to another location to get the uhaul we finally went on our way. When it came to returning the uhaul it originally said our drop off location was in deep gap North Carolina and when i called to try to drop it off in boone instead, the person on the phone proceeded to say i couldn't even return it to deep gap anymore and i had to drive an hour away to drop off the uhaul. The overall experience was terrible and i will never rent another uhaul again.

Rating:

5.0

Both staff members we came in contact with was great

Rating:

5.0

Very helpful and friendly person at the uhaul place. Got me in and out quick!

Rating:

4.0

Visually confirm the correct trailer needed with the customer prior to initiating the contract.

Rating:

5.0

Everything was simple and easy and I won't hesitate to come back to this location when I'm ready to move.

Rating:

5.0

Be better prepared for the return. The clerk was totally unaware of the trailer's return, but accepted it gladly once I showed him the contract.

Rating:

5.0

Offer unlimited miles

Rating:

5.0

Friendly staff

Rating:

5.0

Friendly staff and the bl

Rating:

5.0

Very helpful

Rating:

5.0

Friendly people

Rating:

5.0

Very kind!

Rating:

3.0

Train your staff to be more careful with women. They don't have to be rude. They didn't even do paperwork for my move out of storage unit and I got charged for the unit after I cleared it out.

Rating:

5.0

Everything you would expect and want from a rental service. At this be location I experienced worry free , stress free service, will definitely use uhaul Of thomasville in the future.

Rating:

1.0

Give your customers the option to opt out of insurance. I was forced into getting insurance and wasn't given the option to opt out.

Rating:

3.0

I don't think the staff I was in contact with really had much customer service training, and definitely no compassion for disabled customers. The facility was clean and well maintained.

Rating:

3.0

Because u r to high u charge for everything I feel sorry for people who really need assistance to move there items

Rating:

5.0

The lady working the counter at the Thomasville NC UHaul has extraordinary customer service. She went above and beyond. She is an excellent employee! You are lucky to have her!

Rating:

5.0

Nice people

Rating:

5.0

Very helpful.

Rating:

5.0

Excellent customer service.

Rating:

1.0

cost too much for a small unit.

Rating:

5.0

Friendly and helpful staff … efficient transaction

Rating:

5.0

Kim and the staff are top notch! It was the best experience of rental, and the (2)units as well.

Rating:

5.0

Ok

Rating:

3.0

The loading dock sucks

Rating:

5.0

Great facilities and great staff

Rating:

5.0

The staff is very professional and friendly. The building is kept very clean. Yes, I do recommend this location to anyone who has storage needs.

Rating:

2.0

We rented 2 trucks from uhaul. We were told we would get a free storage per truck. We were not given our 2 free units and had to pay for second one. They didn't have a clean unit. 3-4 people working and not even one person could go check and clean the unit we had to wait until the next day in the afternoon to unload our trucks.

Rating:

5.0

Nothing. All was good and experience was pleasant.

Rating:

1.0

The young boy was very rude and not very accommodating.

Rating:

5.0

Very nice group at this one usually can find a U-Haul available

Rating:

5.0

Drop prices

Rating:

5.0

I was in a bind. Scott was a huge help. Professional, polite. And had me in my way in plenty of time.

Rating:

1.0

Driving the truck was horrible. I have driven many trucks and this one was the worst! It keep making a weird noise when hitting the gas and almost like the gear was slipping out of place. The oil life was ZERO % and it's kept giving me a warning to “CHECK ALL AIRBAGS” I really honestly will NEVER use uhaul again. Way to pricey and I guarantee I won't get any money back for the experience I when through. I paid close too 100$ and I'll see 0$ back from this HORRIBLE experience!!! NEVER USING UHAUL AGAIN! Also when I dropped it off I tried to be nice and park it back in the tight space so no one had to move it again. The guy who was apparently working when I return it walked up to my door knocked on the window and said “you need to park it over there…. With the other one” in a real snarky attitude. I don't mind being asked to do something but I've never rented from this location before so I thought i was being nice. Sorry for inconveniencing you. I didn't know I had to make sure YOUR experience was good. I normally don't leave reviews or complain but again this was not a good experience I had with uhaul and I'm happy to say it was the last. So much for the money. Should've went through Home Depot or lowes. SMH.

Rating:

5.0

The easy to order the truck and picked it up right on time. Was easy to complete the transaction.

Rating:

2.0

Thoroughly check the wheels, brakes and bearings prior to allowing equipment on the road. Our 12x6 trailer caught fire at the wheel on driver side. Fortunately M&M auto sales and service (amazingly a uhaul location) was at the exit as my wife, who was driving behind me, called letting me know the tire was on fire. I pulled off the exit ramp as a tire exploded. As we pulled into the M&M, the folks came out and assisted as we had to throw water on the tires and wheels. The second tire exploded. We managed to get the fire out. Then had to swap out a fully loaded 12X6 to another before continuing to drive.

Rating:

5.0

Not the manager but the Friday we were supposed to pick up the van the young lady who first answered the phone was rude . Secondly the person who scheduled the pickup did not follow directions as it relates to the amount of days the equipment was needed.

Rating:

1.0

The entire process was a hassle

Rating:

3.0

The young man that I delt with was a complete jerk

Rating:

2.0

Inspect the tires better, half bald front tire probably left over from what history that truck has . But I have to wait to get a new tire and delay my trip and then return the truck 5 hours late and have almost a 100$ in charges for the truck and trailer..... I'm late because I had to delay leaving to get a tire with tread on it

Rating:

1.0

The lady was very rude and snappy not friendly at all

Rating:

5.0

TJ stayed after 7 to help get the big things in my unit.

Rating:

5.0

Kimberly was great checking us in and when I came back in because the unit I rented was too small she immediately put me into a bigger unit

Rating:

2.0

My reservation was not correct. I have to drive 20 miles away to get a truck. We were not very happy! Your website sucks.

Rating:

5.0

Nothing

Rating:

2.0

I had rented a car dolly, got the car loaded at 6. It had a flat tire. Waited till 8:45 for them to get there to change the tire. Finally done at 9:30. Finally back on the road. He had to come from Winston to Thomasville. Finally back on the road at 9:30 Y'all need more services.

Rating:

5.0

Travis is definitely an asset to the company

Rating:

1.0

Overcharged for wore out equipment. Would not rent me what I wanted but rented something that was not recommended. If I wasn't in a bind I would never use overpriced U-Haul again.

Rating:

5.0

The truck I used was great. It took 4 1/2 days to go 15 hours just because of my wife's car breaking down 1 flat and the. A wheel bearing going out. The guys at uhaul was great to work with and they were $400 less then the next guy.

Rating:

5.0

Trailer was fine with the exception of it had a small leak in the front and the door weatherstripping was worn away.

Rating:

1.0

They auction my things off

Rating:

5.0

Staff was always helpful and super friendly.

Rating:

4.0

The only issue I had was my reserved storage unit was rented out by the automated system, but the staff quickly offered me an acceptable compromise. I did return the truck two days early and found out I couldn't get credit for those two days because it was a one way rental. I am not exactly happy about that, because we rented the truck four extra days due to my disability, but was able to get done early. No mention was made at time of rental or I would definitely have not prepaid but waited to see if I needed it as the move proceeded in real time. U-Haul took advantage of my need of a flexible time frame and has caused me to look at the company less favorably. I do however want to give credit where credit is due.. the equipment is first rate and attention to ease of use is commendable. Facilities and options available for storage are incredible compared to standard self storage across the market. Security well exceeds need and is priced affordably for the average consumer. Overall I am impressed with where U-Haul has gotten to, I am just disappointed with being taken advantage of regarding prepaid days. Sincerely, T. Tyner

Rating:

5.0

Super Easy! Like a Carvana for Storage...lol

Rating:

5.0

All staff were super friendly and helpful

Rating:

5.0

Staff were helpful and efficient. My experience was positive throughout.

Rating:

5.0

Kim is always helpful and accommodating. Customer service is the key to any business success and she truly understand that!

Rating:

4.0

I feel like there should at least be one sliding door unlocked after certain hours. But that’s all I have to complain about. The staff that was scheduled 2/5/22 around 1pm were the MOST helpful and I definitely appreciate all of the work that was done! The staff were so friendly, well mannered and on point with everything!

Rating:

4.0

Needed to go a few times and was closed.

Rating:

5.0

U Haul Storage is absolutely the best storage facility I've ever used. Climate Control. Very Clean And the Staff treat you like you are family. If you ever want to find a Storage Facility. I would recommend it to anyone. Thanks to Kim Bledsoe and her amazing staff. Sincerely, Wanda & Jesse Sweeney.

Rating:

5.0

Helpful staff. Kimberly was great!

Rating:

3.0

Average overall experience due to instances were it was difficult to reach facility by phone, staff were curt on phone and did not give caller time to discuss a situation regarding inaccurate information given by staff unfamiliar with checkout procedures. Regular staff member did remedy the situation; however, phone etiquette is lacking.

Rating:

2.0

When to close out storage building I was told that they email me never email me had go back up there to check on it

Rating:

5.0

Made the process easy as possible and was happy to serve us as welll. They walked us threw everything and helped us get to our storage

Rating:

5.0

No problems and if I had any concerns it was easy to contact personal if I need storage in the future this is the place for me.

Rating:

5.0

Very well and friendly workers

Rating:

5.0

Awesome Customer Service!!!

Rating:

5.0

This is the second time I've needed to use U-Haul storage. Excellent service and clean environment every time

Rating:

5.0

Buen servicio ,muy buena atención. Gracias por la ayuda a las mudanzas de sus clientes.

Rating:

5.0

I noticed roaches at the entrance of the storage but luckily none near my items. I did notice a couple of spiders in my boxes but nothing too upsetting. The staff is amazing overall especially the lady that comes in the evening around 4:30pm and stays to closing, who’s short and ethnic. She’s so helpful and I just wish I knew her name.

Rating:

3.0

We were told a 10 ft unit would be larger enough, that would hold belongings out of a 15ft uhaul truck. Was not had to rent another unit.

Rating:

5.0

It was a great place staff was amazing

Rating:

5.0

The manager is wonderful. Very understanding and knowledge of the business and that keeps happy customers.

Rating:

5.0

I don't recall the name of the young man that assisted us but he was very knowledgeable and helpful.

Rating:

5.0

Great customer service helped me out in a time of need very quickly "Thomasville North Carolina"

Rating:

5.0

Thank You 😊

Rating:

4.0

The Team in Thomasville handled their business Thank so Much!!

Rating:

4.0

Im getting messaged about uhaul trying to charge my card without speaking me & I didn't get a call about it. I want it to stop for u be reported to bbb n whoever I can tell to get this store a bad review. I don't take to kindly for someone trying to charge my card for my 5 kids during covid unauthorized period. I got a promisary note n I got my things out of storage on the exact last day. So this uhaul place in Lexington nc better stop playing with me and they disrespected my mother when she was inquiring about my debt a woman of christ a cancer survivor and a lupus patient. Stope charging my card period

Rating:

4.0

My unit was in temperature controlled area. Area was comfortably cool, with good lighting, and I felt safe. New lock was waiting in unit for my use. Carts were readily available for loading and unloading. Loading dock area had ample space for parking and height of dock was good for moving boxes from rear of SUV to cart.

Rating:

2.0

I’ve rented from u haul before this in the past , never had such a bad experience as I had this time. Moved long distance, I was advised that a 15ft truck would be big enough for a 2 bedroom house, wow were they wrong, I had to give up 10 pieces of furniture. And was advised that a 10 by 10 storage unit would be big enough for storage, also not so. Had to get another unit. Do the math, you can not put 15feet truck into a 10 ft garage. I am very disappointed and unsatisfied with this and had a very bad experience. I never use u haul or I will not recommend u haul to anyone. I believe that I should be compensated for this, the loose of furniture and money.

Rating:

5.0

Felt like the check in process was thorough.

Rating:

5.0

Travis did a wonderful job and was very accommodating

Rating:

5.0

Kim was absolutely Awesome and a very helpful and she needs a raise and to be recognized for the most outstanding customer service and Kudos, She is very professional and knows her job

Rating:

5.0

Kim was amazing and very helpful.. love her to death.. give her a raise!