Customer Reviews for U-Haul Moving & Storage of Thomasville

Rating:

5.0

Offer unlimited miles

Rating:

5.0

Friendly staff

Rating:

5.0

Friendly staff and the bl

Rating:

5.0

Very helpful

Rating:

5.0

Friendly people

Rating:

5.0

Very kind!

Rating:

3.0

Train your staff to be more careful with women. They don't have to be rude. They didn't even do paperwork for my move out of storage unit and I got charged for the unit after I cleared it out.

Rating:

5.0

Everything you would expect and want from a rental service. At this be location I experienced worry free , stress free service, will definitely use uhaul Of thomasville in the future.

Rating:

1.0

Give your customers the option to opt out of insurance. I was forced into getting insurance and wasn't given the option to opt out.

Rating:

3.0

I don't think the staff I was in contact with really had much customer service training, and definitely no compassion for disabled customers. The facility was clean and well maintained.

Rating:

3.0

Because u r to high u charge for everything I feel sorry for people who really need assistance to move there items

Rating:

5.0

The lady working the counter at the Thomasville NC UHaul has extraordinary customer service. She went above and beyond. She is an excellent employee! You are lucky to have her!

Rating:

5.0

Nice people

Rating:

5.0

Very helpful.

Rating:

5.0

Excellent customer service.

Rating:

1.0

cost too much for a small unit.

Rating:

5.0

Friendly and helpful staff … efficient transaction

Rating:

5.0

Kim and the staff are top notch! It was the best experience of rental, and the (2)units as well.

Rating:

5.0

Ok

Rating:

3.0

The loading dock sucks

Rating:

5.0

Great facilities and great staff

Rating:

5.0

The staff is very professional and friendly. The building is kept very clean. Yes, I do recommend this location to anyone who has storage needs.

Rating:

2.0

We rented 2 trucks from uhaul. We were told we would get a free storage per truck. We were not given our 2 free units and had to pay for second one. They didn't have a clean unit. 3-4 people working and not even one person could go check and clean the unit we had to wait until the next day in the afternoon to unload our trucks.

Rating:

5.0

Nothing. All was good and experience was pleasant.

Rating:

1.0

The young boy was very rude and not very accommodating.

Rating:

5.0

Very nice group at this one usually can find a U-Haul available

Rating:

5.0

Drop prices

Rating:

5.0

I was in a bind. Scott was a huge help. Professional, polite. And had me in my way in plenty of time.

Rating:

1.0

Driving the truck was horrible. I have driven many trucks and this one was the worst! It keep making a weird noise when hitting the gas and almost like the gear was slipping out of place. The oil life was ZERO % and it's kept giving me a warning to “CHECK ALL AIRBAGS” I really honestly will NEVER use uhaul again. Way to pricey and I guarantee I won't get any money back for the experience I when through. I paid close too 100$ and I'll see 0$ back from this HORRIBLE experience!!! NEVER USING UHAUL AGAIN! Also when I dropped it off I tried to be nice and park it back in the tight space so no one had to move it again. The guy who was apparently working when I return it walked up to my door knocked on the window and said “you need to park it over there…. With the other one” in a real snarky attitude. I don't mind being asked to do something but I've never rented from this location before so I thought i was being nice. Sorry for inconveniencing you. I didn't know I had to make sure YOUR experience was good. I normally don't leave reviews or complain but again this was not a good experience I had with uhaul and I'm happy to say it was the last. So much for the money. Should've went through Home Depot or lowes. SMH.

Rating:

5.0

The easy to order the truck and picked it up right on time. Was easy to complete the transaction.

Rating:

2.0

Thoroughly check the wheels, brakes and bearings prior to allowing equipment on the road. Our 12x6 trailer caught fire at the wheel on driver side. Fortunately M&M auto sales and service (amazingly a uhaul location) was at the exit as my wife, who was driving behind me, called letting me know the tire was on fire. I pulled off the exit ramp as a tire exploded. As we pulled into the M&M, the folks came out and assisted as we had to throw water on the tires and wheels. The second tire exploded. We managed to get the fire out. Then had to swap out a fully loaded 12X6 to another before continuing to drive.

Rating:

5.0

Not the manager but the Friday we were supposed to pick up the van the young lady who first answered the phone was rude . Secondly the person who scheduled the pickup did not follow directions as it relates to the amount of days the equipment was needed.

Rating:

1.0

The entire process was a hassle

Rating:

3.0

The young man that I delt with was a complete jerk

Rating:

2.0

Inspect the tires better, half bald front tire probably left over from what history that truck has . But I have to wait to get a new tire and delay my trip and then return the truck 5 hours late and have almost a 100$ in charges for the truck and trailer..... I'm late because I had to delay leaving to get a tire with tread on it

Rating:

1.0

The lady was very rude and snappy not friendly at all

Rating:

5.0

TJ stayed after 7 to help get the big things in my unit.

Rating:

5.0

Kimberly was great checking us in and when I came back in because the unit I rented was too small she immediately put me into a bigger unit

Rating:

2.0

My reservation was not correct. I have to drive 20 miles away to get a truck. We were not very happy! Your website sucks.

Rating:

5.0

Nothing

Rating:

2.0

I had rented a car dolly, got the car loaded at 6. It had a flat tire. Waited till 8:45 for them to get there to change the tire. Finally done at 9:30. Finally back on the road. He had to come from Winston to Thomasville. Finally back on the road at 9:30 Y'all need more services.

Rating:

5.0

Travis is definitely an asset to the company

Rating:

1.0

Overcharged for wore out equipment. Would not rent me what I wanted but rented something that was not recommended. If I wasn't in a bind I would never use overpriced U-Haul again.

Rating:

5.0

The truck I used was great. It took 4 1/2 days to go 15 hours just because of my wife's car breaking down 1 flat and the. A wheel bearing going out. The guys at uhaul was great to work with and they were $400 less then the next guy.

Rating:

5.0

Trailer was fine with the exception of it had a small leak in the front and the door weatherstripping was worn away.

Rating:

5.0

Everything was great! Manager has a great staff under her guidance things have really improved! The manager's son who also works at this location was so nice and upon locking up the storage automatic doors made sure to give me time to get my bigger items through first. Very personable young man with great customer service skills! I really appreciate the convenience of renting vehicles and storage! Thanks!

Rating:

5.0

I'm not aware of anything that could be done better. Staff was professional & courteous. The trailer worked perfectly.

Rating:

5.0

The staff is always friendly and extremely helpful. Kim always goes above and beyond for us and makes every visit as smooth and easy as possible.

Rating:

1.0

They auction my things off

Rating:

2.0

The trucked smelled like cigarettes. You charged me for gas after my return. That's extremely petty and ridiculous because I had the needle at the exact same spot on the gas tank before I gave it back. Y'all are bitching about ounces of gas?! You're uhaul. Fuck you all.

Rating:

4.0

Keep a loving kind personality and a great attitude will keep the customers keep coming back to you I thank you so much for your service Miss Lena Cobb

Rating:

5.0

This has been a great pick up and drop off location. So very helpful.

Rating:

5.0

Staff was always helpful and super friendly.

Rating:

4.0

The only issue I had was my reserved storage unit was rented out by the automated system, but the staff quickly offered me an acceptable compromise. I did return the truck two days early and found out I couldn't get credit for those two days because it was a one way rental. I am not exactly happy about that, because we rented the truck four extra days due to my disability, but was able to get done early. No mention was made at time of rental or I would definitely have not prepaid but waited to see if I needed it as the move proceeded in real time. U-Haul took advantage of my need of a flexible time frame and has caused me to look at the company less favorably. I do however want to give credit where credit is due.. the equipment is first rate and attention to ease of use is commendable. Facilities and options available for storage are incredible compared to standard self storage across the market. Security well exceeds need and is priced affordably for the average consumer. Overall I am impressed with where U-Haul has gotten to, I am just disappointed with being taken advantage of regarding prepaid days. Sincerely, T. Tyner

Rating:

4.0

Nothing you doing a great job

Rating:

5.0

Great everytime.

Rating:

5.0

Super Easy! Like a Carvana for Storage...lol

Rating:

5.0

All staff were super friendly and helpful

Rating:

5.0

Staff were helpful and efficient. My experience was positive throughout.

Rating:

3.0

Don't charge me for two days after I call you and tell you I'm stuck in the mud mile away AND YOU SAY NO PROBLEM!!! I was only about an hour late and I used exactly 25 miles and I returned it really clean except for the mud on the back tires… I will never wash a car or truck on a hill- no matter how small ever again! Overall it was a stressful situation. I did eventually get a little of my money back from the manager, but the two guys that I turned the truck in to and talked to told me everything was fine, I might have to pay for a gallon of gas but that's it.

Rating:

5.0

This experience was pleasurable. Kimberly was very helpful. The trailer I rented was perfect.

Rating:

4.0

When I started the truck, the oil change required light was on. It was explained to me that the truck's oil change had taken place. When I went to refuel the truck, I did leave to enter the store while pumping gas. When I got back, I had pumped $37 dollars....the issue was that I didn't use over 1/4 of gas the entire day. I was told that I couldn't be reimbursed, but the issue is/was that the fuel gauge read full before I left the Uhaul parking lot. So was the truck really full of fuel or was the fuel gauge broken? No worries, but that was the only issue I had with my service that day.

Rating:

5.0

Kim is always helpful and accommodating. Customer service is the key to any business success and she truly understand that!

Rating:

4.0

I feel like there should at least be one sliding door unlocked after certain hours. But that’s all I have to complain about. The staff that was scheduled 2/5/22 around 1pm were the MOST helpful and I definitely appreciate all of the work that was done! The staff were so friendly, well mannered and on point with everything!

Rating:

4.0

Needed to go a few times and was closed.

Rating:

5.0

U Haul Storage is absolutely the best storage facility I've ever used. Climate Control. Very Clean And the Staff treat you like you are family. If you ever want to find a Storage Facility. I would recommend it to anyone. Thanks to Kim Bledsoe and her amazing staff. Sincerely, Wanda & Jesse Sweeney.

Rating:

5.0

Helpful staff. Kimberly was great!

Rating:

3.0

Average overall experience due to instances were it was difficult to reach facility by phone, staff were curt on phone and did not give caller time to discuss a situation regarding inaccurate information given by staff unfamiliar with checkout procedures. Regular staff member did remedy the situation; however, phone etiquette is lacking.

Rating:

2.0

When to close out storage building I was told that they email me never email me had go back up there to check on it

Rating:

5.0

Made the process easy as possible and was happy to serve us as welll. They walked us threw everything and helped us get to our storage

Rating:

5.0

No problems and if I had any concerns it was easy to contact personal if I need storage in the future this is the place for me.

Rating:

5.0

Very well and friendly workers

Rating:

5.0

Awesome Customer Service!!!

Rating:

5.0

This is the second time I've needed to use U-Haul storage. Excellent service and clean environment every time

Rating:

5.0

Buen servicio ,muy buena atención. Gracias por la ayuda a las mudanzas de sus clientes.

Rating:

5.0

I noticed roaches at the entrance of the storage but luckily none near my items. I did notice a couple of spiders in my boxes but nothing too upsetting. The staff is amazing overall especially the lady that comes in the evening around 4:30pm and stays to closing, who’s short and ethnic. She’s so helpful and I just wish I knew her name.

Rating:

3.0

We were told a 10 ft unit would be larger enough, that would hold belongings out of a 15ft uhaul truck. Was not had to rent another unit.

Rating:

5.0

It was a great place staff was amazing

Rating:

5.0

The manager is wonderful. Very understanding and knowledge of the business and that keeps happy customers.

Rating:

5.0

I don't recall the name of the young man that assisted us but he was very knowledgeable and helpful.

Rating:

5.0

Great customer service helped me out in a time of need very quickly "Thomasville North Carolina"

Rating:

5.0

Thank You 😊

Rating:

4.0

The Team in Thomasville handled their business Thank so Much!!

Rating:

4.0

Im getting messaged about uhaul trying to charge my card without speaking me & I didn't get a call about it. I want it to stop for u be reported to bbb n whoever I can tell to get this store a bad review. I don't take to kindly for someone trying to charge my card for my 5 kids during covid unauthorized period. I got a promisary note n I got my things out of storage on the exact last day. So this uhaul place in Lexington nc better stop playing with me and they disrespected my mother when she was inquiring about my debt a woman of christ a cancer survivor and a lupus patient. Stope charging my card period

Rating:

4.0

My unit was in temperature controlled area. Area was comfortably cool, with good lighting, and I felt safe. New lock was waiting in unit for my use. Carts were readily available for loading and unloading. Loading dock area had ample space for parking and height of dock was good for moving boxes from rear of SUV to cart.

Rating:

2.0

I’ve rented from u haul before this in the past , never had such a bad experience as I had this time. Moved long distance, I was advised that a 15ft truck would be big enough for a 2 bedroom house, wow were they wrong, I had to give up 10 pieces of furniture. And was advised that a 10 by 10 storage unit would be big enough for storage, also not so. Had to get another unit. Do the math, you can not put 15feet truck into a 10 ft garage. I am very disappointed and unsatisfied with this and had a very bad experience. I never use u haul or I will not recommend u haul to anyone. I believe that I should be compensated for this, the loose of furniture and money.

Rating:

5.0

Felt like the check in process was thorough.

Rating:

5.0

Travis did a wonderful job and was very accommodating

Rating:

5.0

Kim was absolutely Awesome and a very helpful and she needs a raise and to be recognized for the most outstanding customer service and Kudos, She is very professional and knows her job

Rating:

5.0

Kim was amazing and very helpful.. love her to death.. give her a raise!

Rating:

5.0

The staff was wonderful! They are friendly, professional and efficient. The facility as whole is immaculate and the security systems let me know my belongings are safe

Rating:

4.0

Units in back of building…long walk to move so much stuff

Rating:

4.0

For the most part it was a good place. There were several times we came in the evening and could not get in. Overall pretty good place for storage. It would be nice if there had been a few trash cans.

Rating:

5.0

Buenos trabajadores en este centro de thomasville .muy atentos y amables.