Customer did not leave a comment.Thomas M.
Customer Reviews for U-Haul Moving & Storage of Thomasville
Thomasville, NC 27360
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.donald V.
Customer did not leave a comment.Candy H. | Overall Experience
Customer did not leave a comment.PASCHAL O.
Customer service was great!VICTOR D.
Customer did not leave a comment.JOANNEELAINE P. | First Impressions
Customer did not leave a comment.Joanie M L.
Effortless drop off. Helpful staff. In and out super quick. Very friendly and professional. Thank you.ERIK F.
Im getting messaged about uhaul trying to charge my card without speaking me & I didn't get a call about it. I want it to stop for u be reported to bbb n whoever I can tell to get this store a bad review. I don't take to kindly for someone trying to charge my card for my 5 kids during covid unauthorized period. I got a promisary note n I got my things out of storage on the exact last day. So this uhaul place in Lexington nc better stop playing with me and they disrespected my mother when she was inquiring about my debt a woman of christ a cancer survivor and a lupus patient. Stope charging my card periodShykera C. | Overall Experience
Customer did not leave a comment.ASHERJAMES R. | Overall Experience
My unit was in temperature controlled area. Area was comfortably cool, with good lighting, and I felt safe. New lock was waiting in unit for my use. Carts were readily available for loading and unloading. Loading dock area had ample space for parking and height of dock was good for moving boxes from rear of SUV to cart.Deborah G. | First Impressions
Customer did not leave a comment.Susan H. | First Impressions
Customer did not leave a comment.Laronn H.
Nothing just keep it the sameSECRICK G.
Exceptional customer serviceDebra N.
I’ve rented from u haul before this in the past , never had such a bad experience as I had this time. Moved long distance, I was advised that a 15ft truck would be big enough for a 2 bedroom house, wow were they wrong, I had to give up 10 pieces of furniture. And was advised that a 10 by 10 storage unit would be big enough for storage, also not so. Had to get another unit. Do the math, you can not put 15feet truck into a 10 ft garage. I am very disappointed and unsatisfied with this and had a very bad experience. I never use u haul or I will not recommend u haul to anyone. I believe that I should be compensated for this, the loose of furniture and money.Patricia S. | First Impressions
Customer did not leave a comment.Kelli F.
Customer did not leave a comment.Brandie H.
Check-in was fine, even though I got called 30 minutes before scheduled 4pm time to pick up truck. Previous renter was returning it 1.5 hours late. Asked could I pick it up at 6:30pm instead. Not really a problem, I just had to get another oerson to drop me there later. But truck and cab stunk of body odor when I picked it up! Had to ride with windows down. Uhaul movers noticed & commented on it in truck trailer next day. When I returned truck (30 minutes early) guy just took keys and said my final cost and receipt would be emailed to me. I used less than half mileage had anticipated. That was yesterday - and still no receipt - so not sure how much coming out of my debit bank account yet.Jennifer M.
Excellent job by all; excellent equipment.James M.
Customer did not leave a comment.Timothy A.
Customer did not leave a comment.Hannah A. | Overall Experience
Felt like the check in process was thorough.Keith B. | First Impressions
The truck was in need of an oil change to where it almost stalled out. Also, I was charged for moving pads that I never received. When I brought this up, the manager was not there to assist me and I see they still charged me. Truck was clean and trailer was ready.Nicholas M.
The return was easy and goodANTHONYJULIUS II B.
Customer did not leave a comment.manuel A.
Travis did a wonderful job and was very accommodatingCornerstone Community C. | First Impressions
Kim was absolutely Awesome and a very helpful and she needs a raise and to be recognized for the most outstanding customer service and Kudos, She is very professional and knows her jobSarah H. | First Impressions
Customer did not leave a comment.Corey M. | Overall Experience
Customer did not leave a comment.William G. | Overall Experience
Customer did not leave a comment.Micah S.
No complaints. Wonderful service!BARBARA H.
Kim was amazing and very helpful.. love her to death.. give her a raise!Brian P. | Overall Experience
The only thing that I would say is not up to par is the cleanliness of the U-Haul. There was a ant ðŸœ trail when I used it this time I'm not sure why but I cleaned the inside real well and under the seats were disgusting honestly and for the money that I paid that's unexpected to see. Over all it was a great experience just need to thoroughly clean they cab.Brandie H.
Customer did not leave a comment.Brandon W.
Customer did not leave a comment.Christie F. | Overall Experience
Many thanks for helping us!Dale R.
The staff was wonderful! They are friendly, professional and efficient. The facility as whole is immaculate and the security systems let me know my belongings are safeMia B. | First Impressions
Customer did not leave a comment.Randy S.
Customer did not leave a comment.Sandra A. | Overall Experience
Customer did not leave a comment.Helen J. | Overall Experience
Strap that goes over the tire was papercliped on and when we went to tighten it the strap broke where it was clipped was not in good shape I had to use my personal tools and straps just to get it home definitely feel like I did not get my money worth the whole point of renting it was to not use are own tools other then that everything else was goodErik A.
Customer did not leave a comment.Candi B. | Overall Experience
Got caught in a storm. Windshield was leaking. Other than that, very pleased.James F.
Customer did not leave a comment.Carolyn R.
I always come to this location and everyone is very friendly .Susan P.
Customer did not leave a comment.Philip H.
Units in back of building…long walk to move so much stuffAllison E. | Overall Experience
Again, Excellent customer service!!CANDANCELOUANN S.
Customer did not leave a comment.Deanna T.
Service was great. Friendly. Top notch.David P.
Customer did not leave a comment.Austin B.
Customer did not leave a comment.Ralph H.
Customer did not leave a comment.EMMA R.
The manager, I think her name was Donna, was awesome, genuinely very competent at her job. Especially after my reservation was moved to a location 40 minutes away which was a big inconvenience, I was relieved that she handled everything well. But I don't think that customers should be able to make reservations on the website if the reservations can't be fulfilled. Either restrict how far ahead of time people can make reservations or make sure the reservation is fulfilled.Sydney K.
Directions were not clear for drop off. Maybe add more signs in parking lot.CHRISTOPHER M.
Customer did not leave a comment.James C.
For the most part it was a good place. There were several times we came in the evening and could not get in. Overall pretty good place for storage. It would be nice if there had been a few trash cans.wayne b. | Overall Experience
Customer did not leave a comment.Fredda R. | Online Move In
Your good just the way you are!!Anthony C.
Customer did not leave a comment.Mark E.
Customer did not leave a comment.Jacqueline G.
A jack should be installed on the tandem axle enclosed trailers.Fred P.
Customer did not leave a comment.Shawn W. | Overall Experience
Customer did not leave a comment.Serena M. | Overall Experience
Customer did not leave a comment.Candy H. | First Impressions
Customer did not leave a comment.Myra C. | Overall Experience
Customer did not leave a comment.Kenneth W.
Customer did not leave a comment.Robert H.
Filled it up with fuel on my way to drop off and attendant said it was at 15/16 this and charged me an additional $8.KEVIN G.
Customer did not leave a comment.Ricky M.
Just keep up with ur great customer serviceJocelyn S.
Customer did not leave a comment.emilie H.
Excellent rental! Travis was great!James W.
Customer did not leave a comment.LORETTA G.
Customer did not leave a comment.JEFF C.
Customer did not leave a comment.Jonathan H.
Customer did not leave a comment.Jocelyn S.
Service with a smile ðŸ™‚Robert B.
Customer did not leave a comment.Lawrence D.
Buenos trabajadores en este centro de thomasville .muy atentos y amables.Mauricio G. | First Impressions
Keep appointmentsNicole C.
No problem with the truck. The car trailer was another story. We started our drive back with the vehicle on the trailer. And as we gained speed the trailer started to swerve back and fourth. We went over 2 lanes almost to the guard rail. We managed to not wreck thankfully no cars were on that side of us. We pulled over and noticed the tounge of the trailer was sliding back and fourth inside the trailer brake mechanism. This was extremely dangerous since the weight of the trailer was shifting. It was a 45-50 mph journey home from there. It was like the trailer was on ice. Not to impressed. When i initially reserved this i was told 300 miles were free. After that it was 29 cents per mile. I was told this by 2 different people. When i got there i was told it was the first 100 miles free. I had to pay more than expected and could have been killed. In fact i should get money back for the 3 hr delay and trouble that was caused. Call me we can talk 336 471 5980David G.
Customer did not leave a comment.Sharon T.
Stellar customer serviceDenay S.
Staff was very friendly and accommodating.Joshua E.
Customer did not leave a comment.DAVID S.
This Thomasville location (WAS NOT) The original pick-up 2 week reserved location!!!!!! We traveled 35 miles round trip from high point nc to thomasville nc to puck up after the original reserved location DID NOT HAVE AND SO WE CONTACTED WILLIAM after being billed $7.55 etxra in dublin va for extra used milage!! We talked 3 times on the phone and he was going to give us back the extra $755 PLUS THE TRAVEL MILAGE FRON HIGH POINT TO THOMASVILLEIT HAS BEEN 2 WEEKS BUT NO RESPONSE . WE FEEL CHEATED AND CHARGED UNFAIR DUE TO NO FAULT OF OUR OWN PLUS THE RESERVED TRUCK OF 2 WEEKS WAS NOT AVAILABLE!!!! WE DO NOT RECOMEND U-HAUL TO OUR FRIENDS AFTER THIS INCONVEINCE AND TRAVEL DUE TO U-HAUL'S FAULT AND IMPROMT INCONSIDERATION TO OUR NEEDS! TOTALLY DIS-SATIFIED!Kyle G.
I live in High Point and always use the Thomasville NC location.Robin W.
Customer did not leave a comment.Angela S.
Customer did not leave a comment.Keith Z. | Overall Experience
Customer did not leave a comment.Andrew C.
I rented plastic storage bins and had to extend my reservation out multiple times. Each time i called the staff was friendly and was able to accommodate my request easily.Cary C.
Customer did not leave a comment.David T.
Customer did not leave a comment.Nereida N.
Customer did not leave a comment.Seth R.
Customer did not leave a comment.Chasity R. | First Impressions
We had a problem with the online system other than that all was wellDebra W.
This is not in regards to the location but to uhaul schedulingâ€¦i was motified 2 hours prior to my pick up time that my pickup location was moved. It was moved to a location 50 mminutes away from my reaerveed location thus creating a 2 hour trip just to get my truck that was 5 minutes away. Now apology, nothing a take it or leave it reply from the scheduling office. Not impressed at all with uhaul and these are jot the stories anyone wants told about their businessDavid B.
Nothing wrong with the property. I needed a larger unit (5×15) and found a company that offered me that at the same rental price that I was paying at Uhaul for a 5x5. Only complain I have is I rented at Uhaul about two months ago and then received notice that my rent was going up. I understand that the manager has no control over rental prices going up but when you are on a fixed income like me you have to go to some place cheaper.Kathy C. | Overall Experience
Customer did not leave a comment.Mark E. | First Impressions
Customer did not leave a comment.elizabeth t. | Overall Experience
Customer did not leave a comment.Austin W.
Can it get any better? you guys are great!!Calvin H.
Customer did not leave a comment.Robnetta N. | Overall Experience
Some staff were nice while some were rude and have the nerve to reply when ask to use dumpster that I should go to thomasville dump site … then lying so I could get over charged after truck was returned.Twanda S. | Overall Experience
Customer did not leave a comment.Nakesha C.
Customer did not leave a comment.Christopher D.
Customer did not leave a comment.Barry H.
Customer did not leave a comment.Michael L.
The young lady was super helpful & came out to greet me as I was folding blankets.Charlene N.
Customer did not leave a comment.Blake M.
Customer did not leave a comment.James R.
Have more one-way trucks availableJoery T.
Clean, well managed, knowledgeable staff.Jessie L. | Overall Experience
Customer did not leave a comment.kelly L.
Customer did not leave a comment.RAFAEL H.
Customer did not leave a comment.Misty F.
Customer did not leave a comment.Vance C. | Overall Experience
I made a reservation but the man didn't do it right. I ask for a 15" truck and he reserve me a 10" truck. I end up having to get a 26" truck I believe.Anissia C.
Customer did not leave a comment.Rick C. | First Impressions
Customer did not leave a comment.Jeff P. | First Impressions
Customer did not leave a comment.Leroy P.
Customer did not leave a comment.AARON R.
Travis has excellent customer service. He was very welcoming when I stepped into the business door.Carolyn R.
We picked the truck up at 8:30 am and at one you called wanting your truck I reserved the truck after 2pm. I'll drive to any town before I use your location again nor will I recommend to thousands I know.Brenda W.
Customer did not leave a comment.ARTHUR CLEVELAND M.
Customer did not leave a comment.Arthur W.
Everyone and everything was goodJENNIFER P.
Explain the check-in process and when to use access codes.Angela K. | Online Move In
Customer did not leave a comment.David R.
Customer did not leave a comment.Alice W.
Kim is very professional. She made sure we were ready for our three day trip.Nathan S.
Excellent WorkmenshipAllen W.
The level of service that I received in the store from the Manger was above and beyond what I have ever expected. There was a little problem with my reservation but she called all around to resolve the situation. I am very grateful for her.Vernon Y.
Customer did not leave a comment.Laurie T.
Customer did not leave a comment.Christina S. | Overall Experience
This review is pertaining to the storage facility experience, returning the truck was a whole different ballgame.Deborah R. | First Impressions
Customer did not leave a comment.Vance C. | First Impressions
Customer did not leave a comment.Phillip R. | First Impressions
Customer did not leave a comment.Jessie L. | First Impressions
Customer did not leave a comment.Clint T. | First Impressions
Everyone working there were very friendly and helpful at ALL times over the past 2 1/2 years. I have used other U-Haul's storage facilities, and none compare to this operation. I have recommended them to other people and will continue to do so. They do an excellent job and always courteous. I will return to them with any future moving or rental needs. Thank you, Chris HubbellChris H. | Overall Experience
Customer did not leave a comment.Robert P. | Overall Experience
The staff were incredibly professional, friendly and helpful! There was a minor mixup with the system; however, the staff quickly remedied the issue. I would highly recommend them!Christopher W. | First Impressions
Customer did not leave a comment.Neal G. | First Impressions
You guys keep removing me from the system and then adding me again. Every day I get this review stuff, and every day I get emails stating I've moved out of my storage unit when I havent!!! This is irritating and I feel there should be some kind of compensation for this hassle. I'm fed up.Kayla B. | Overall Experience
The staff went above and beyond to help me get moved into my storage we unit.CHRISTEPHER R. | First Impressions
Customer did not leave a comment.Robert P. | First Impressions
Kim was amazing with communication!!Shaquandra C. | Overall Experience
Customer did not leave a comment.Chris E. | First Impressions
N/AASHERJAMES R. | First Impressions
I had a very pleasant experience at this facility. Everything went well and the staff was very attentive and kind and efficient at their job.william d. | First Impressions
Customer did not leave a comment.Gudjon E. | First Impressions
Customer did not leave a comment.Abby W. | First Impressions
Was very happy with the experience until I want to move out and the person in the office was very rude and not friendly.Kacey J. | Overall Experience
Customer did not leave a comment.Susan O. | Overall Experience
Great customer service and fast process!Tanesha H. | First Impressions
Very impressed with the place. Clean and employees were very helpful. Liked that I got my first month free and also a free lock. Helped me out a lot since I'm on social security.Kathy C. | First Impressions
Very clean and well maintained. Easy to access.Stephanie H. | Online Move In
Customer did not leave a comment.Lanati T. | First Impressions
Customer did not leave a comment.Kisa S. | First Impressions
I relate with the general manager I believe her name was Kimberly and she was extremely friendly and helpful. I felt so good walking out that I immediately called my husband and told him how pleasant the experience was.Brooke T. | First Impressions
Best place ever Convenient hours, so clean it's unbelievable. Abousley love it here!! Thank yousheri k. | Overall Experience
Spoke with store manager first visit. Very helpful and professional. Will more than likely be a customer for a while.Donald M. | First Impressions
When I first rented a storage unit I was very well satisfied. The staff was very friendly polite and helpful. I would refer them to everyone.wanda s. | First Impressions
I like it and i always use u-haulabdiel D. | Overall Experience
Kimberly was THE BEST! Highly recommend!! (:Kenu S. | Overall Experience
Customer did not leave a comment.Sabrina W. | Overall Experience
I’m very pleased with my experience so far with U-Haul storage facilities. The door locking system is a bit tricky. It’s just a keypad, but truth be told electronics intimidate and confuse me a bit. I’ve had to go to the manager a couple times for my own mistakes with the door lock. I will probably end up calling again. Thank God, they are so friendly and patient - even after hours. Overall, I would recommend and will probably continue using. Thank you.Crystal H. | Online Move In
Customer did not leave a comment.Lindsey Y. | Overall Experience
Customer did not leave a comment.Gregory M. | Overall Experience
I was very well satisfied with the overall service. I would definitely recommend U-Haul to my family and friends. Please continue your good work.Pam W. | Overall Experience
Customer did not leave a comment.cassandra b. | First Impressions
Kim the manager at the Thomasville North Carolina locaton is awesome she was kind enough to have my things brought to at no cost. She's a true blessing. This World needs more people like her.melody h. | Overall Experience
was very pleased with my service and facility during my storage usage.Karla W. | Overall Experience
Customer did not leave a comment.JEFF C. | Overall Experience
Customer did not leave a comment.Gregory M. | First Impressions
Very clean, convenient access with varying levels of loading/unloading available.Tom B. | Overall Experience
Customer did not leave a comment.Chantell B. | Online Move In
Customer did not leave a comment.Gregory M. | Overall Experience
Sorry I would give it more but when I was moving my stuff out of storage. I found some water has got under my door, The door that doesn't roll down, but has a gap at the bottom. I guess from mopping or waxing the floor. I had some wood furniture by the door and when I went to go move it was stuck to the floor and some finishing came off an cracked the wood. So I was not happy!Candis H. | Overall Experience
Customer did not leave a comment.Patricia H. | First Impressions
Customer did not leave a comment.samnatha r. | First Impressions
Research showed the rent on these storage units was more inline with my budget than other places.Debra T. | First Impressions
Kimberly was the best very pleasant nice to talk to and very knowledgeable of everything going on at the company I would recommend all people interested in storage contact Kimberly.Debra M. | First Impressions
Excellent please I would recommend it thankshenry m. | First Impressions
Great customer service!Tammi O. | First Impressions
I was not clear on entering my code on the keypad outside the building due to the door automatically opening when I walked up. When I opened the unit of course and alarm sounded. I went inside to the desk where a young man did offer assistance. He gave me a keycard which still does not work and every time I go over to get something out or put other objects in the alarm sounds.Christy J. | Online Move In
When I rented a truck they were very nice and helpful. We were in and out quickly. The truck was clean and we made two trips. Renting a storage unit was also easy and the staff was helpful and the unit clean. Accessibility was excellent with carts to use making unloading a breeze.Cherie J. | First Impressions
The staff was super helpful.Stephanie G. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!