U-Haul Moving & Storage of Thomasville

960 reviews

1020 Randolph St   Thomasville, NC 27360

(336) 481-0348

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(336) 481-0348

1020 Randolph St
Thomasville, NC 27360

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

BRYAN B. 
Rating:
5.0

none

rex T. 
Rating:
5.0

Customer did not leave a comment.

Lindsey Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rory C. 
Rating:
5.0

Great friendly people. No improvements needed

Ringo H. 
Rating:
5.0

The personnel were very professional and courteous.

Jeremy G. 
Rating:
5.0

The store manager was SO helpful and courteous

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Laura A. 
Rating:
2.0

No masks were worn by the staff in Thomasville NC where I turned the truck back in. Did not feel safe interacting inside.

JOSHUA E. 
Rating:
4.0

Customer did not leave a comment.

Mickey S. 
Rating:
5.0

Customer did not leave a comment.

Gregory M.  |  Overall Experience 
Rating:
5.0

Friendly people, prompt attention and service. Good business.

Jonathan F. 
Rating:
5.0

No employees for masks. Is this not NC law?

Tommie C. 
Rating:
5.0

Excellent service.

Clarence P. 
Rating:
3.0

It's fine. Thanks for working with me.

Seth C. 
Rating:
5.0

It was a little pricey. The $19.95 is misleading when you add $10 insurance and $0.69 cents a mile. A simple o e load trip that took less than 4 hours was almost $100.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

shawn B. 
Rating:
5.0

Customer did not leave a comment.

Joel L. 
Rating:
5.0

I was very well satisfied with the overall service. I would definitely recommend U-Haul to my family and friends. Please continue your good work.

Pam W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cassandra b.  |  First Impressions 
Rating:
5.0

Kim the manager at the Thomasville North Carolina locaton is awesome she was kind enough to have my things brought to at no cost. She's a true blessing. This World needs more people like her.

melody h.  |  Overall Experience 
Rating:
5.0

was very pleased with my service and facility during my storage usage.

Karla W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFF C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLIVIA A. 
Rating:
5.0

Customer did not leave a comment.

Osmaro S. 
Rating:
5.0

Customer did not leave a comment.

Gregory M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jodie A. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Very clean, convenient access with varying levels of loading/unloading available.

Tom B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julianna S. 
Rating:
5.0

Customer did not leave a comment.

Chantell B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

The manager Kim appears to really care about the company and customer satisfaction. I have rented several uhauls a month from this location because the transaction is very smooth. Any questions I have Kim and her team are there to help and make sure that I have a great experience everytime.

James M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Rented an enclosed trailer to help my daughter and son-in-law move into their new house. Trailer was ready at the pickup time. Everything was set to go. As usual when I tow something, I checked the air pressure in the tires, it was even correct. Great location, great people. I would definitely recommend to people I know.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Gregory M.  |  Overall Experience 
Rating:
5.0

Truck ready when I arrived very friendly service

Hoyle C. 
Rating:
5.0

Customer did not leave a comment.

Joel L. 
Rating:
5.0

Very easy return.

HAROLD H. 
Rating:
1.0

Customer service and customer approach is terrible. This my second time same experience at this location. Manager Ms Kimberly could not handle the things or direct others well. I saw 3 people with UHaul uniform at the store, but left only 1 person at attend to customer. I had to raise my concerns at the store to get the service. One customer was driven away to another store. Definitely crew needs more training. I might opt for different store next time or go to Penske!

Gangadhara T. 
Rating:
5.0

Customer did not leave a comment.

Genesis T. 
Rating:
5.0

Customer service was spot on. Very informative and nice. We were in and out with no problems or worries.

Sharon A. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Lower your mileage rate.

Milton V. 
Rating:
3.0

Sorry I would give it more but when I was moving my stuff out of storage. I found some water has got under my door, The door that doesn't roll down, but has a gap at the bottom. I guess from mopping or waxing the floor. I had some wood furniture by the door and when I went to go move it was stuck to the floor and some finishing came off an cracked the wood. So I was not happy!

Candis H.  |  Overall Experience 
Rating:
5.0

Kimberly was So professional and having such a pleasant personality to speak with I can't wait to tell everyone that that's the place to go to if you want things done and be able to get what you want.

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

Patricia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

DENISE H. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

samnatha r.  |  First Impressions 
Rating:
5.0

Kim, the manager is most EXCELLENT! She is a problem solver. Her knowledge of protocol is an asset to U-Haul. She is a Professional on every level with a heart of gold and a caring lady - both for U-Haul and the customer. She goes above and beyond to serve, an attribute that is rare these days.....but Kim has it down to a fine science, because she cares. U-Haul would be well to take care of this wonderful lady and keep her, she is a rare Jewel that makes U=Haul shine and makes customers happy....she did for me! . Sincerely, Sova

Peggy S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

Honestly nothing. Our situation was a little unique in that one of our vehicles broke down out of state 3 hrs. away and we attempted to have it shipped but ultimately my husband decided to rent the Uhaul and go get it himself. The rental and return went extremely smooth and the cost was very affordable. Thank you!

Chadrick F. 
Rating:
5.0

Customer did not leave a comment.

Arthur H. 
Rating:
5.0

Research showed the rent on these storage units was more inline with my budget than other places.

Debra T.  |  First Impressions 
Rating:
1.0

This has been the ABSOLUTELY worst experience I've EVER had with Uhaul!!! The after hours pick up procedure is a joke!! I attempted multiple times by calling the location to alleviate the EXACT issue that I had because I am pregnant and my sister had to go to work the next morning! They wouldn't or couldn't approve my license because they couldn't see my picture. I am a VERY dark skinned black woman and felt discriminatory actions towards me because of my complexion. The guy lost the call r dropped call, and took twenty minutes to call me back. Then it took 23 minutes to finally get the password after you all FINALLY took my payment!! Unacceptable and I will NWVER use you all EVER again!!! BEYOND disappointed!!

Sonya P. 
Rating:
5.0

It had 3/8 of a tank of gas in it for a 112 mile one-way trip. I know we return at the same level, but it may be nice to start out with a bit more than 3/8 of a tank for a trip of that length.

Billy S. 
Rating:
5.0

Kimberly was the best very pleasant nice to talk to and very knowledgeable of everything going on at the company I would recommend all people interested in storage contact Kimberly.

Debra M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina E. 
Rating:
5.0

Even though they were extremely busy, we were given GREAT customer service!

Kevin S. 
Rating:
2.0

Moved out of my storage early. They refused to allow any proration on the cost. I paid early every month for a year. Disappointed!!!

Tara W.  |  First Impressions 
Rating:
5.0

Really good service

Dennis R. 
Rating:
3.0

Was told her fuel level was fine but was then charged a $30 fuel service fee and $26 for gas.

Sarah D. 
Rating:
3.0

There was more gas in the truck than when we picked it up but I was still charged a $30 pumping fee and $26 for gas. And was told when the truck was returned that the gas level was fine.

Sarah D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Patricia O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arthur C. 
Rating:
5.0

Excellent please I would recommend it thanks

henry m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip L. 
Rating:
4.0

Customer did not leave a comment.

Helen J. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mona D. 
Rating:
5.0

Customer did not leave a comment.

Corey C. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline W. 
Rating:
5.0

Kim and her staff are the absolute BEST in courtesy, customer service and customer satisfaction. Due to major storm damage done to my home, I have been doing business with the Thomasville U-Haul location for close to 3 months, including trailer rental and on-site storage. Kim and every member of her staff have treated me like "family". In my opinion, each one is a most definite asset to this Thomasville, NC U-Haul location. My highest recommendation !! Joe Boyles

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Marla M. 
Rating:
4.0

Customer did not leave a comment.

Kern S. 
Rating:
5.0

Customer did not leave a comment.

Maria J. 
Rating:
1.0

When I return the truck is was like 4 or 5 in front of me and I couldn't wait. Next I can't pull up my receipt and they over charged me

Joshua D. 
Rating:
5.0

Facility was clean and neat, personnel were nice and knowledgeable, and the equipment was clean and ready to go.

Millard B. 
Rating:
3.0

I had wanted a 24' truck and they said the only location that had that was High Point.

Bessie A. 
Rating:
5.0

Customer did not leave a comment.

Wallace W. 
Rating:
5.0

Customer did not leave a comment.

Randall V. 
Rating:
2.0

I only needed trailer one way for one day!!! I had to pay for two days rental doubling my cost! Then no furniture blankets included... thinking I'll just buy a trailer instead of this hassle again!!!! These businesses need to be consistent in their dealings with the public!

Kenneth S. 
Rating:
4.0

Customer did not leave a comment.

Miguel L. 
Rating:
5.0

No complaints.fast courteous service.

Roy H. 
Rating:
5.0

Always fast and efficient to meet my needs. Thanks!! Sam Barefoot

Samuel B. 
Rating:
5.0

I had a great pick up and drop experience. The equipment worked great and I couldn't be happier overall.

Philip B. 
Rating:
5.0

Very pleased with the facility and appreciated having a large number of carts available to move items.

Cathy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan D. 
Rating:
5.0

they forgot to load furniture pads in truck - got refunded

Morris M. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Can't improve a thing they are the best

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

TRACY M. 
Rating:
5.0

Great experience! Friendly and helpful staff.

Suzanne C. 
Rating:
4.0

Customer did not leave a comment.

MIRANDA H. 
Rating:
5.0

Very helpful staff.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

DO not ever hire On the Go Movers to help you load your trailer. They do not know how to load correctly, things get broken and when they don't send the number of people you pay for and it takes them longer they ask for more money.

Tracey K. 
Rating:
5.0

Customer did not leave a comment.

DOUG E. 
Rating:
2.0

Customer did not leave a comment.

Tammy M. 
Rating:
2.0

Customer did not leave a comment.

Whitley W. 
Rating:
5.0

Very friendly and willing to help you. Clean and well maintained facilities.

Reggie H.  |  Overall Experience 
Rating:
1.0

Kim the manager was rude and acted like I was bothering her with the questions I had. Practice better manners and professionalism.

Samantha T. 
Rating:
5.0

Maybe the only thing they could have done better was provide a small uhaul embossed hand towel to wipe your hands after getting them dirty. It would help you keep a positive grip while sweaty and dirty and provide great advertising for the life of the towel.

Karl W. 
Rating:
5.0

Great customer service!

Tammi O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Adjust the wording on one of your signs. Although I bought a car with a hitch, I had never used it so I was surprised to learn that my equipment was not enough to pull the small trailer I reserved. Your lobby signs says "can be pulled by all cars". It should be amended to read "can be pulled by all cars with the proper towing equipment." The two girls this morning were very nice and helpful and got me fitted out properly for my project.

Sharon W. 
Rating:
5.0

The staff at Thomasville,NC were very professional and kind along with a great funny Sense of humor. Especially the Manager

Kenneth R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Very efficiently run U-Haul site. I've been in some other locations where wait time was long and hard. This site is extremely well designed with excellent service going out and returning. Pleasantly surprised.

James M. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Great service at a clean location with everything to offer.

Scott G. 
Rating:
5.0

Everything was amazing customer service was the best, I had one issue with billing due to picking up I'm store and returning on the app, but the next morning it was already fixed and everything was taken care of. Amazing customer service and great experience!

Zoe D. 
Rating:
5.0

Great job everything was easy and fast, friendly No improvement needed

Buford W. 
Rating:
5.0

Customer did not leave a comment.

HAROLDDOUGLAS J. 
Rating:
4.0

Have more pickups available. I have been trying to reserve a pickup for more than two weeks. I placed a reservation on line and got a call the morning I was supposed to get the truck saying that they could not accommodate me, and there were no other pickups available in the area. So I wound up having to rent a box van from a different location, which was not Ideal for the chores I had to perform. This was also more expensive as the mileage charge was ,79 a mile rather than the .59 per mile that I haul charges on pickups. I still needed a pickup though, and every time I attempted to rent one at my convenience, there were none available. Then I learned that whomever makes these decision had pulled many of the pickups that had once been available out this area. Then of the two pickups assigned to my most convenient location, on was out for over a week and the other was STOLEN. Yesterday I tried for several hours to get a live human on the phone in order to check on the availability of pickups. Locally, but due to your extremely thin staffing, I could never get off of hold. So I drove around to different U haul location to see if there was a pickup on any of the lots. I found one, but I was told I had to have it back in four hours because it had a reservation. So they sent me to Thomasville, the nearest location with pickups that were not spoken for. 15 miles away. I got there I rented the truck, everybody was nice. Hurray. So I didn't get everything done, and I called to extende my rental period, and I am told that I can't because that truck had a reservation. I'm kinda angry at this point, but I know it has nothing to do with your local employees. So I m telling you whomever you are, human or AI or dark pit where these things never get read.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Charles P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dale m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

susan j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna G.  |  Overall Experience 
Rating:
5.0

I hope U-Haul would change their rental agreement instead of a minimum of 2 days when you only need the thing for 3 hours but then you get charged for 2 days I'm not happy with that

Jeffery C. 
Rating:
4.0

The original trailer I was supposed to get had a taillight out. The woman helping blamed the truck and said I had to go to the auto parts store down the street and fix it. I suggested we try it on another trailer before I went and worked on the truck. She replied “I guess but I know it's not the trailer”. As it turns out the second trailer worked perfectly. Since it was a nicer trailer she originally said I was going to have to pay the difference even though it was not my decision. Eventually everything was worked out.

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

Allison M.  |  First Impressions 
Rating:
3.0

I was not clear on entering my code on the keypad outside the building due to the door automatically opening when I walked up. When I opened the unit of course and alarm sounded. I went inside to the desk where a young man did offer assistance. He gave me a keycard which still does not work and every time I go over to get something out or put other objects in the alarm sounds.

Christy J.  |  Online Move In 
Rating:
4.0

Uhaul’s prices are a little steep.

Ryan O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicol R.  |  First Impressions 
Rating:
5.0

When I rented a truck they were very nice and helpful. We were in and out quickly. The truck was clean and we made two trips. Renting a storage unit was also easy and the staff was helpful and the unit clean. Accessibility was excellent with carts to use making unloading a breeze.

Cherie J.  |  First Impressions 
Rating:
4.0

None

Gina L.  |  Overall Experience 
Rating:
5.0

The best storage I ever had always so clean and the staff were so friendly every time I needed anything . And the store manager was phenomenal

kelly o.  |  Overall Experience 
Rating:
5.0

Loved it

matthew k.  |  Overall Experience 
Rating:
5.0

The best storage facility that I have ever used.

BEN S.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly. A good representation of what customer service is all about.

Paul M.  |  First Impressions 
Rating:
5.0

Great staff very freindly and helpful. Thank you.

Amanda C.  |  Overall Experience 
Rating:
5.0

The gentlemen who helped that morning was very nice and helpful making sure i knew what i was getting and showed me how to do everything needed to get in and out of my unit.Thanks

Amanda C.  |  First Impressions 
Rating:
5.0

The staff was always friendly! The storage unit and facility were well maintained.

Denise G.  |  Overall Experience 
Rating:
5.0

It was a good experience, staff was well informed, courteous, and helpful. Thank you.

joy k.  |  Overall Experience 
Rating:
3.0

Change my unit but didn't or wouldn't change the move in date.. was supposed to talk to the manager and call me back but never heard anything

madonna s.  |  First Impressions 
Rating:
5.0

The staff was super helpful.

Stephanie G.  |  First Impressions 
Rating:
5.0

Great service

Evan E.  |  Overall Experience 
Rating:
1.0

Customer service was very much below par. The young girl helping at the front desk would barely communicate with me and not friendly. The building was not cleaned out when I arrived.

MEREDITH R.  |  First Impressions 
Rating:
5.0

The facility is amazing, the after hours customer service experience was not!

Patrina a.  |  First Impressions 
Rating:
5.0

thanks for all your help

PHIL L.  |  Overall Experience 
Rating:
5.0

Everyone was super helpful at a time that I needed it the most!!

Sonya M.  |  First Impressions 
Rating:
5.0

Excellent Service

christie b.  |  First Impressions 
Rating:
4.0

Great place

Kassi B.  |  Overall Experience 
Rating:
5.0

The experience was overall great and fast!

Ashley G.  |  First Impressions 
Rating:
5.0

Larry help me with all the things I needed to get done

Christian H.  |  Overall Experience 
Rating:
5.0

Me. Dobson was very courteous and accommodating. I would refer your facility above any other. Thank you for treating me & my family with the utmost respect & consideration.

joy k.  |  First Impressions 
Rating:
5.0

Very clean & pest free storage building. Joyce went to unit at many different times and days. No problem ever. Joyce paid all the monthly charges from day one. Never worried about her stuff. Thanks !

David R.  |  Overall Experience 
Rating:
5.0

Larry the owner, and all the staff was totally helpful, and very understanding .The World Needs More Businesses To Conduct Business With the Same Professional Manner...

harold h.  |  Overall Experience 
Rating:
5.0

Best staff and facility of all the UHaul facilities I have been at/used. The staff is especially helpful, professional, and courteous.

Timothy S.  |  Overall Experience 
Rating:
5.0

Best staff and facility of all the UHaul facilities I have been at/used. The staff is especially helpful, professional, and courteous.

Timothy S.  |  Overall Experience 
Rating:
5.0

Good people.. Good service

scott c.  |  Overall Experience 
Rating:
5.0

Very helpful, pleasant staff.

BEN S.  |  First Impressions 
Rating:
5.0

Thank you

Michael L.  |  Overall Experience 
Rating:
5.0

Teresa was very nice and always willing to help

Christian H.  |  Overall Experience 
Rating:
5.0

Easily the best Uhaul facility and experience I have encountered. Thank you.

Timothy S.  |  First Impressions 
Rating:
5.0

Larry Miller and his team were absolutely outstanding. I have rented 3 trucks and one storage unit from them in our move to Archdale. Everyone was courteous and knowledgeable. Thanks so much. Chris

Chris H.  |  Overall Experience 
Rating:
5.0

Super nice

Jason B.  |  Overall Experience 
Rating:
5.0

Great

Jamie R.  |  Overall Experience 
Rating:
5.0

It was great way to store my belonging.

Pamela J.  |  Overall Experience 
Rating:
4.0

None

Jerrick B.  |  Overall Experience 
Rating:
5.0

Thanks for all your help,

randy p.  |  Overall Experience 
Rating:
4.0

Only issue I had was when I turned in my key card I went up there twice. 1st time I was there for 20 mins & no one was in the office. Really need more people @ least someone to stay in the office.

Charlotte S.  |  Overall Experience 
Rating:
5.0

It was super clean and the staff was very nice and was there to help anytime I needed anything they was there

Crystal W.  |  Overall Experience 
Rating:
5.0

Safe, secure and clean environment. Would use again.

Kent T.  |  Overall Experience 
Rating:
4.0

Met my needs adequately.

Heather D.  |  Overall Experience 
Rating:
5.0

Friendly staff! Assisted with all my needs and answered my questions

lisa o.  |  Overall Experience 
No reviews have been submitted for this location.

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