The storage staff was very courteous unlike her boss who was very disrespectful and racist. The elevators are a little tight. There was a little bit of dust in the storage floor. Generally, I was impressed by the staff who served me and this is more important. Although she was a junior employee, her boss was an opposite of what she was able to accomplish in terms of good customer relations, courtesy and general human competencies.
Peter M | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Tiffany Springs
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great. They installed the hitch in short order and sent me on my way.
Karen SNice store, well stocked and very professional! Will definitely be going back!
PATRICIO MI have rented a truck from U-Haul before when the local U-Haul was Platte Rental and Supply. It was much better then. My truck pickup this morning took 55 minutes and I was #3 in line. By the time I left there were 15 people behind me in line. God only knows how long they waited! The truck windshield was buggy and there was no windshield cleaner solution. I will go out of my way to avoid renting from U-Haul in the future.
LYNN HGreat service easy process
Kevin J👍👍👍
igor CThe Boss and his staff are outstanding!!
Carol D | First ImpressionsFrom start to finish I was to you with respect courtesy and professionalism from everyone I encountered there very well run place
Nathan B | Overall ExperienceAsst Mgr Virginia helped us secure a better rate with a different truck and was helpful and friendly throughout the entire process . Virginia is an asset to your company and my family and I were well taken care of and informed .
CHARLES DThis was the 2nd time renting from this location. In the past, when renting a UHaul product from a licensed agent, I was shocked how rude & not willing to locate what I needed the agent was. Not the case @ this location. You’re greeted the minute you arrive & feel like you’re appreciated. Andy Baker & his staff are awesome & actually have every piece of equipment in the UHaul fleet ready to go. I will only rent from & recommend this location. Andy & this facility are a true asset to the company & community he serves!!
STEPHEN HI reserved a 20ft truck, they changed my pick up location which was out of my way, and they did not have the 20ft available so I had to take a 26ft truck, which they did give it for the price of the 20ft, but with this truck the 26ft it was a gas hog, I had to spend over $400 in gas, which I didn't expect! This truck did not fit in my storage unit so again an inconvenience to unload, the 20ft I was supposed to have would of fit. So I had to unload and have a different pick up to transport my stuff into the storage unit. What's the point of having a reservation if you can't get the truck you reserved!! Not a happy customer!
PENNY GElevators or way too Small need a few fright elevators installed
kemba l | Overall ExperienceA special thanks to Victoria. She provided kindness, confidence and professionalism when we booked and returned the U-Haul. Andrew was very patient and professional. They both made this experience as easy as it can be for novices like us.
MICHAEL RManager Andy should not be a manager has no business even working with the public. Lights do not come on in hall. On Sunday while empty my unit in1 hours time 3 other customers complain out service.
DEANA M | Overall ExperienceAndy did a great job walking me through the process of getting a storage locker
Nathan B | First ImpressionsGot stopped twice because left side of trailer lights weren't working.
MICHAEL AThe first 10' truck that was given to me had bad tires and one had a screw in it. When I pointed this out they did give me a different truck that worked just fine but I was surprised that the tires on the first one weren't checked better. The situation was resolved very well and I'd definitely recommend this location
Christine MTruck wind shield was very dirty inside and out, the steering pulled hard to the right it needed an alli alignment and the left rear side Inside wheel wobbled terribly it was a miserable ride and we spent three hours trying to return the units with the information that we were given. We had a terrible experience overall..
DAVID KThe staff at Tiffany Springs is great. They could have booked another employee for help. We waited 90 minutes to talk to the one employee at the desk
Catherine W | First ImpressionsI had a reservation for Saturday morning at 9. Upon my arrival, there was a line all the way to the front door, and only one person assisting with rentals. We stood in line for over an hour. My rating would otherwise have been "excellent". Employees were friendly and professional.
MARTIN SQuicker pick up and drop off.
STEVEN FHorrible service!!!!!!! NEVER experienced such a rude manager in my life. Would never recommend this place. Will be finding a different storage unit else where.
DEANA M | First ImpressionsVery easy drop off, just took a few minutes and I was on my way!
LYNN GManager “Andy” polite professional friendly knowledgeable. One day two I had to come back for a trailer and I believe her name was Victoria, and she was all those things just like Andy. She was running two lines at the same time in a rush our situation and was very friendly and helpful. The yard guy was also helpful. Brooke on the help line was great during turn in in Clinton.
HOWARD CAlways helpful and courteous - thank you!
John WVicky was super helpful and friendly. She helped us select a perfect size storage unit to meet our needs.
CHRISTINA C | First ImpressionsVictoria is awesome and we have recommended this site to many others. If we need storage requirements it will be through this store. Thank you very much. Ted and Diane.
THEODORE RI had some bad experiences about 2 years ago. Made reservations and they told me I cancelled the reservation when they didn't have the equipment I reserved using the app. I decided to take a chance and go back. It was a great experience! They were busy, but were moving things along quickly. They had the equipment and is was in good shape. They even hooked it up to my truck and were very friendly. I will use them again soon.
JAMES RMy van , was not full of gas. When I check out of parking lot, the gage said 306 miles left to go on gas. When I came back with a full tank of gas. Meter said 407 miles to go before you need more gas. I paid 22.13 for gas and I m paying you 141.00x. So my total bill was $163.13. Also I order an appliance dolley, for which I did not get. So had a very hard time carrying the furniture. Also it took me about 45 min to checkout the van. So I’m not sure what to say.
ANNA TThe team was very friendly and helpful
LARRY FStaff was very kind and helpful!
MARK MProfessional installation, courteous service and done on time. Highly recommended! Thanks.
John WThe staff was friendly, and the location was clean, but there were some serious issues. A security camera was missing from the elevator, which felt like a safety concern. The elevators themselves were extremely small—our reasonably sized sofa couldn’t even fit. To make matters worse, they actually charge you to use the stairs, which is absolutely ridiculous. On top of that, we discovered that someone was living in a storage unit just a few units away from us, complete with a welcome mat at the door. Certainly would not recommend.
Stephanie F | First ImpressionsI was confused on the statement where to get the key. The first line says by the double doors but it was a lock on the back of the truck. which was further down. so maybe highlight the difference
Kathy RAlways gave a great experience with the staff at this location. Very nice and helpful.
Kimberly SCustomer service was excellent and very helpful with helping us find the right rental and hooking up. Check-in and return went smoothly.
TERRI FMs V was great to work with.
Douglas CThe staff was great! I was able to change from a 10ft to a 15ft easily. The app was simple. It was my first U-Haul rental and it was very straight forward. The people were friendly. Even calling prior to book the reservation. Everything was a smooth process.
KANDICE BI reserved the 10' van to pick up at Porters in Smithville, MO (since Trimble location near my house showed none available) , but my reservation was changed to Tiffany Springs, which is an additional 20 miles one way drive for me, when local rentals are charged mileage. (i also need to note that a 10' van has been at the Trimble location since last week and has not moved at all... why was this unit not an option?). So, after driving the additional 20 miles to Tiffany Springs it then took over 45 minutes to get the van, as the location was SEVERELY understaffed, with only Victoria working in side with Nathan working outside, but Victoria spent half the time texting someone (using speech recognition on her phone) about how Nathan "wasn't doing anything correctly". By the time i had received the key for the van so i could continue on my day (90 minutes after i planned to have van from Smithville) i did a quick walkaround and saw blemishes on the van were all marked, so went about my day... while driving i then noticed the passenger mirror was not giving me a good view of my right blind spot (i did use it to back out of the parking spot, and it was good then). once i got to the loading address, i adjusted the mirror and moved on, but later discovered the mirror would quickly move again and become unusable. I don't understand how the Tiffany Springs location, an actual maintenance facility, would let a truck get rented that has equipment failure like this. I did point out the mirror to Nathan when i returned the van. Since i had to travel further to pick up my reservation, the team at Smithville put a note on my reservation mentioning i should be given a credit on mileage, since i would be driving this van extra miles due to the pickup being moved, but i never received any such credit. Please issue a credit to my card on file for this (Victoria at Tiffany Springs promised a $10 credit) else i will be required to file a dispute with my bank. Brad
BRADLEY BWhen checking in the U-Haul representative was trying to help two people at the sale time which led to additional delay. Also, there was a personal discussion at this same time with another client waiting, which continued while helping me. Then in it was disclosed the person helping on the lot was new and didn’t know what he was doing.
BRAD AThe equipment was well maintained, but there was trash in the cab of the truck from the previous user that we cleaned out.
Katelynn HThe employee only pointed to where all the trucks where parked. It would be nice if they help you find it and give you some direction.
ROSA PNothing
BRYAN LTruck was delayed twice putting us behind schedule for the entire day and cost me more to pay help
VANESSA MUnorganized check in/pick up process. Took 25 minutes to get checked in even with reserving and completing all online check in steps. I am usually in and out in under 5 minutes. They also have odd rules for rentals that I have not experienced at any of the 25 + UHaul locations I have rented from (coast to coast and at least 50 rentals). This is my second time renting from this location and I should have learned from the first time. I will not make this mistake again.
ROBERT LThe workers were very helpful and friendly
darrius v | First ImpressionsI cannot recommend any changes. The person that checked me out was effocient. The person that checked me in was efficient. Great service!! Great location!!
JOHN ANothing
ARNITA Wmanager and employees were great to work with. very efficient.
ARIS CGeneral manager Andy very friendly and helpful!
RICHARD B | First ImpressionsComputers did not work had to scan my license 3 times. had to use cell phones to complete transactions. They had other customers and one employee just sat looking at computer while 4 waited . Not good customer service.
STEPHEN EReturn was so quick & easy that I had to ask a couple of times if there was anything else that I needed to do! Everyone was really friendly & helpful.
Patricia DWaited a little bit to be assisted, but I did arrive a few minutes before my actual pick up time so no big deal. Everybody was friendly and very helpful. Equipment has always been available when needed from this location, lot is large and easy to navigate in the equipment and it’s in a cool repurposed hotel building.
Andrew WAndy and Victoria were very helpful and helpful. As an out of towner, it was a pleasant surprise!
VERONICA DClearer signage for exactly where to park returns
LINDA MDon’t rent from this location one person tell you one thing and then another person does something else not very honest people
STEVEN TThe only thing was trying to get a picture of the roof. How does someone who is short accomplish this task.
KAREN DThe customer service and employment at this location was nothing short of a terrible experience. I would rather book everything with an AI prompt than deal with the staff at this location again. “For some weird reason, the prices doubled from the online reservation to when we pick the truck up”…said the worker.. Seriously watch out and try to avoid this location
ELIJAH MI rented a 10’ truck from the Uhaul location off Tiffany Springs. The app had a glitch so I was never able to complete the self check in process for the truck. I told the person at the front desk and he said that was because I was supposed to come in to the store which kind of defeats the purpose of the self check in process. Lilly was really nice and gave me the key to the truck but I was still unable to do the check in process and upload photos and mileage for the truck so I just took pictures on my phone. I was told that I would recieve a text to check the truck in but I never got a text. When I got home with the truck and opened the trailer door there was a very potent smell that smelled like gasoline. We walked the back of the truck and noticed a spill that smelled like gas. I only live 3 miles away from the Uhaul location so I took the truck back because the smell was too strong. I told the ladies at the front desk and when Lilly went to go check the truck she said it was from the cleaning supplies they used but that it was very strong and potent. She did seem very concerned and said that I should get another truck. The other lady never offered any apology for the inconvenience or even acknowledged how dangerous fumes like that can be for anyone who is using the truck, but what she was quick to do is make sure she charged me for the mileage on the truck that I used to drive it home and bring it back. That was very disappointing and made me feel like she did not care about my health or the inconvenience that I just experienced. They gave me a new truck in which I looked over thoroughly before leaving, but when I brought the truck back I was charged almost $80 but I never got a receipt, physical or in my email or texts. And when I tried to look my order up online and in the app there is no trace that I had rented a uhaul that day anywhere. I can’t find a receipt to let me know what I was charged for, especially since I wanted to speak to a manager about the mileage I was charged on the initial truck, and my order doesn’t exist online at all. This was probably the worst experience I’ve had with this location.
Catrice HI have rented here before multiple times and customer service and equipments were OK. This time, I had the worst customer service and on top of it final bill showed overcharge.
UMRBEK YGreat service
ADAM GThe experience was excellent, I don’t really see anymore improvement needed. I was amazed at customer service received. Very thankful.
KEVIN RHonestly if I had the time I would have selected somewhere else to do business. I was given a storage that would not open. I was then given a second storage that had the same issue. On the third time around I finally given a storage that I could access. When I originally purchased the rental storage I didn’t receive a tour showing me where the storage was located. The entrance doors lock and unlock when they want. Staff is always watching instead of asking if you need anything or even saying hello.
KENDRA L | Overall ExperienceQuick and smooth process
Robert DThis location is great. The employees with quick and are friendly.
Bryan CThey were great the Gm was super friendly and Victoria was super cool n very friendly
nancy p | Overall ExperienceThis facility us always helpful and courteous. On my last visit they were busy and the POS system was down. This required manual entry of each reservation, even if the reservation had been completed on line. The rep apologized profusely and kept at it until it was done. I believe that her name was Jessica.
Yvette A | First ImpressionsVictoria helped me to get a truck and a storage. She was helpful, polite and quick. Moving is always a hassle but she was a silver lining to the process. Of note, the GM was rude to her, and indirectly, to me. Her demeanor demonstrates a familiarity with his verbal abuse so I chose not to confront him right away. However, no one deserves to be treated that way.
antonio m | First ImpressionsMy entire experience was messed up from the beginning from the u-haul rental to the storage unit. I reserved the unit online but when I arrived to pick- up the u-haul, they didn't have my reservation. The u-haul leaked water onto my belongings and ruined my things, the storage unit was the wrong size, I had lost the key to my lock and U-haul was trying to charge me to have a locksmith remove it, the representative was rude and had an attitude. She tried to tell me that the lady I spoke with at corporate was gave me the wrong information and said I was not allowed to cut the lock of myself. I had a second storage unit in my name that I never asked for, and more. This place is a joke and I will take my business elsewhere next time. I would not recommend this storage facility or U-haul rental to anyone. By far, the worst experience I've had in all the years I have used U-haul.
Angela M | Overall ExperienceStore needs a freight elevator
Jarret B | Overall ExperienceThey’re racist and hate they’re job
elithabeth o | Overall ExperienceOutstanding service by the staff
JOHN M | First ImpressionsThe entire staff was very helpful and friendly. Gave a referral for a moving company and I was very pleased with the work the movers did for me.
Cheryl D | Overall ExperienceHonestly, the best Uhaul experience I’ve had because of the customer service and the staff that works there. There were 3 staff members, and although they were busy, all 3 of them were very friendly, very helpful, working together and had positive attitudes. You don’t meet many people with that customer service and teamwork often and I met 3 on one shift at that location that all had exceeding expectations customer service. I hope Uhaul appreciates their staff and pays them well!!
Michele M | First ImpressionsEverybody was very helpful and made the process easy and simple
collin t | Overall ExperienceFront line staff were cordial, courteous and very helpful. No murmuring or complaining.
Cheryl D | First ImpressionsThe general manager and his staff have an excellent concept of customer service. I have always been treated well here.
Yvette A | Overall ExperienceVery professional, very helpful. Thanks to the Moon Co. Victoria needs to signed up for one of the managers. Job well done, she went beyond, excellent job. Thank you.
connie s | Overall ExperienceI received incredible service at the location on NW Praire View. That staff was very helpful and I received a good deal! I would recommend this location to anyone.
LISA F | First ImpressionsService was prompt and done in a .professional manner
LYDIA P | First ImpressionsThere was no indication online as to why my unit was cheaper than the others listed. When I got my unit and opened it up, there is a giant pillar right in the middle of my unit. That’s very disappointing
Kassandra P | Online Move InIf I had to use this facility again I would Andy is the man thanks my friend
LAWANDA B | Overall ExperienceThe General Manager at this location is excellent and runs a tight ship. It’s been easy to do business with U-Haul here, and I recommend it to anyone coming in and out of the Kansas City area who needs truck rental and/or storage. KUDOS!!! Thanks very much!
Ellen K | Overall ExperienceWe didn’t use the storage unit. The facility is an old converted hotel that has small elevators which our sectional wouldn’t fit in the elevator to get to the 11th floor. This facility would be good for someone storing small items not so much for furniture.
Jon D | Overall ExperienceReally appreciated the dolleys and carts to help load and unload things
Jay A | Overall ExperienceWe didn’t use the storage unit as the unit is located on the 11th floor and the old hotel elevators are too small to put a large section in. We ended up getting another storage unit and we’ll need to cancel this one
Jon D | Online Move InI like this facility because the manager has been there for a long time. They are really customer service people. I also like that my storage was secure and the building wasn’t full of rodents and bugs. ( which I experienced at the storage with the green signs).
Byron U | Overall ExperienceThe elevators are too small and extremely slow.
ANTHONY H | First ImpressionsVery nice place. It was very hot in building and no light in storage unit. That will be the only things that would need to be looked into.
Dawn S | First ImpressionsStorage facility does not have adequate elevator equipment. Access to unit is limited due to the elevator situation. Facility needs a freight elevator.
Robert G | Online Move InYour whole staff was very knowledgeable, helpful and friendly.
miaya w | First ImpressionsHreat job. Would use again.
Gabriel C | Overall ExperienceStaff was extremely accommodating to our needs. Greatly appreciated since we were going through a rough time in our lives!
linda d | Overall ExperienceEveryone was helpful and made my move easy! :)
Kirsten M | First ImpressionsI didn’t like that I had to go to the top floor, but I guess someone does. Other than that, it was clean & the young lady at the front desk was VERY helpful!! I would suggest you put in a freight elevator for the movers.
carol s | First ImpressionsEverything was great except for the elevators they weren’t working properly.
Broderick T | Overall ExperienceThis facility needs a freight elevator desperately! The tiny elevators barely fit the trolleys and no furniture of any size.
Gregory S | Online Move InExcellent service
Fumiko I | First ImpressionsElevator are way to small
Thomas E | Overall ExperienceI am happy for choosing uhaul.
KOFFI K | First ImpressionsLilly was very helpful. I am not sure what the other young lady’s names was however she has long brown hair. Both of these ladies were helpful and I had both of them made this experience smooth.
terry d | Overall ExperienceThanks for making my experience so easy! And the staff was very helpful and friendly.
angila l | First ImpressionsCouldn’t get the large door to open automatically to wheel my items in. Had to gain access through a large bulky door and hold it open while I pushed the cart in. Really not convenient and made the move twice as hard. Additionally, there were three carts available and they were in use by one family. So, it took longer, again, to move than expected. Not a good experience, so far.
Nicholas P | Online Move InMy unit had a water leak in it and a few things were destroyed. I sent the manager photos, but I never heard anything. Other than that, it was a good experience
SUSAN F | Overall ExperienceVery thankful to U-Haul and the Staff. The patience and their respect.
phil d | First ImpressionsStaff was very friendly and helpful, easy process
KEVIN S | First ImpressionsAll the people megan and the young man were exceptionally fantastic polite ,and megan was fantastic .
Melony C | Overall ExperienceAndy had at least 3 customers in the office Saturday. He handled each h one of us in a multi tasking fashion. He's a good manager. Treated all of us like we were most important.
Mark H | First ImpressionsAll of your staff where helpful and friendly as well as the building was very clean and not dusty no oder smells
sincera g | Overall ExperienceJust moved in but I’m impressed with the facilities. Grateful for the courtesy carts! Only thing I’d change is more time for the elevator doors. There are 3 and you don’t know which one is going to open. If your cart is in the wrong position, the door closes before you can stop it. Frustrating!!
darin h | First ImpressionsAll the except the incident with the elevator, everything was OK with U-Haul
jose r | Overall ExperienceLilly Ann was exceptional and while I waited for my movers for about an hour, the cute male attendant was so kind and checked to see if I was ok! Considering what I was going through, this young man was also exceptional! God bless them both!
STEPHANIE M | First ImpressionsAccess didn’t work changed code still didn’t work
LAWANDA B | First ImpressionsMy reservation for storage was lost in facilities computer system. I showed them my reservation number and they still could not find. A unit large enough to handle my storage in a heated location was not available. I had to take a larger unit than required in a non- heated location so I could unload my possessions and return U-Haul truck. I had to sort through and remove my liquid items that would freeze and make other arrangements for storing these items. I am seeking relief from you for this terrible treatment with this facility. Please call and discuss this issue with me, as I am very upset at your lack of performance!
Michael D | First ImpressionsFor some reason this morning because of the snowing last night, the window and the mirrors on the truck were covered. I started the truck and when I got out of the vehicle the door shut but locked automatically. I didn’t understand it but I called and they came to help me they were there and a half an hour. It was a lot of money to did I have to pay for it. I wasn’t ready for that that was. The first time that the door locked automatically and I didn’t understand it but you were there to help and I think you with all my heart.
jose r | First ImpressionsI have not heard from you in awhile , but I'm not sure if I can ever get a good feeling for your company ever again:!! Did you have a good time in taking my personal 💻 things. Cooper, Ricky
richard c | Overall ExperienceGreat staff
JILL M | First ImpressionsNeed more employees. Waited 30 minutes to check out. All employees were very nice.
Jeff F | Overall ExperienceEveryone was so nice. Great place.
rick b | First ImpressionsThis was a remodel of a old hotel. They have been a storage facility for quite a long time in that location. And the elevator has never worked. That is the reason I moved my stuff out.
Denise J | Overall ExperienceThe elevators did not work, the back card reader was faulty.
Mark M | First ImpressionsThank you Andy for the grace of one morning extra, so that I didn’t have to pay for another entire month of rent. Much appreciated!!!
Dana B | Overall ExperienceThe elevator was out of order the day I moved in and was still out of order the day I moved out marking it very inconvenient having to haul items back and forth on the stairs and the the very last step on the bottom stairs to the exit was missing and I almost twisted my foot cause I stepped down hard thinking it was a step there and the stairwell is not lit very well.
Myisha M | Overall ExperienceThey need to fix elevators the only thing that sucked carrying the stuff up a flight of stairs when is much is horrible but staff was super friendly
DAVID C | First ImpressionsReally appreciate the associates that helped me out
MEGAN Z | First ImpressionsUnits not acsessable
donald r | Overall ExperienceStorage units not accessable.
donald r | First ImpressionsThe office staff was rude and acted as if they were doing me a favor even though I was the customer. They did not go above and beyond to ensure that my experience was 5-star. They were not willing to assist me with clearing out the remaining of my Mom's items left in storage just to incur fees before closing the account when I clearly advised them of the situation.
ALICIA T | Overall ExperienceI especially liked the ability to leave used cardboard boxes at the facility.
John S | Overall ExperienceThe General Manager was Awesome
Kevin H | First ImpressionsToo bad the elevators didn't come down to the first floor. I may have stayed there longer.
Brian H | Overall ExperienceI can not remember the name of the sweet girl who assisted me, but she had very short, buzzed hair and she was so kind. She helped me with all of my needs and made sure I was well taken care of. She made a difference in my day and I hope you tell her how wonderful she is.
Amy G | First ImpressionsAppreciate members of your team; very helpful.
ilene l | Overall ExperienceThe elevators don’t work and they do very little to compensate you for it.. the staff is also very unprofessional walking around on the phone instead of helping customers
PAIGE B | Overall ExperienceVery helpful and friendly. They went above and beyond for accommodating me with my needs!
lance w | First ImpressionsCommunication was horrible until things got in the last-minute and the manager at the Tiffany Springs location absolutely disrespectful and belittling. The staff outside of him were professional though. I honestly hate that I chose that location and uhaul all together for my storage. I may not have ended my terms with them in the best manor but honestly after the process I had with them followed with the grand finally unprofessional conversation (or lack of) that I had with the manager, I was sadly just over it in total. I will say that the facility as far as the units were clean and again the staff were professional once you did get them on the phone but thinking of the manager and his conduct frustrates me till this moment.
camille f | Overall ExperienceAll the staff were very friendly, and helpful! Awesome people to work with and kind……😊
lance w | First ImpressionsIt sure would have helped our moving in experience if the elevators worked. Hopefully we won't have to stay there for more than a year.
Brian H | First ImpressionsThe elevator is broke, need to get it fixed ASAP.
connie s | First ImpressionsCleanliness was a problem. People left trash, soiled carpet in the hallways.
Jill M | Overall ExperienceThe staff were very helpful and kind. The facility itself needs improvement, starting with elevators. It was explained prior to reserving that the elevators were being renovated. I decided to continue because the apartment I was living out off was literally across the street from the facility. Convenience kept my business. Transporting into storage was twice as hard without elevators.
NICHOLE P | First ImpressionsThe ladies staff are super nice!! I wld recommend anyone to use their services! Just one negative thing; its the elevator it wasn’t working. We had to use stairs back n forth for our moving experience.
MARK H | Overall ExperienceWould have been excellent if the elevator worked
Christopher F | First ImpressionsThe only thing was when asked if they had a bigger unit, they did on the 2nd floor. I asked if they had an elevator to use, no not at this time it wasn’t for use for the customers at this time. We would have to bring our items up the steps. But the General Manager was very helpful even though he was very busy.
michael R | First ImpressionsAndy is the best manager in the uhaul
FLAVIO S | Overall ExperienceAll the people I worked with were great. I had contact with three people and they all worked very hard.
Tony S | Overall ExperienceFriendly and very helpful
John E | First ImpressionsThe only hiccup I had was when I went to return the truck and unpack into storage, there was construction blocking the particular storage unit. Therefore, we weren't able to unpack that day. However, the staff accommodated time for me to unpack the next day while construction was still occurring. The staff was very nice, and accommodating.
Barbara W | First ImpressionsAccess hours could be more liberal!
Kathleen S | Overall ExperienceAndy is very good manager he help us
FLAVIO S | First ImpressionsRented a 5x5x9 however there is a huge pylon in the middle of the unit so it is not what it is advertised as. It is much smaller cause the pylon is taking up a 1/4 of the space
madison g | First ImpressionsAndy was very personable and helpful. Great customer service. Easy access to storage unit.
Jackie N | First ImpressionsThank You for being a Great Company. We had hired a moving company and they never showed up. I would recommend U-Haul every day of the week. Warning ⚠️ to anyone moving please consider U-Haul. Do not trust American Van Lines LLC.
Phillip H | First ImpressionsPerfect, thanks! Great staff!!!!
jeffery k | Overall ExperienceVery helpful staff
Barbara H | First Impressions