The store hours were earlier and later than the internet showed. The personnel were friendly and helpful.
Kathy S.Customer Reviews for U-Haul Moving & Storage of Tiffany Springs
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
nicholas A.Great service when picking up in Kansas City and great service when dropping off your trailer in New Smyrna Beach Florida.
john L.Charge the correct price. I trusted uhauls employee and I was gonna be overcharged 79 cents a mile when it should be 59 cents a mile. She probably gets away with that alot. If people don't look at the receipt.
Tim S.Friendly and informative personnel NO pressure up selling. Very clean facility.
Linda F.Tiffany Springs location is the Best in the West .
Sheila R.The employees at this location are super nice and helpful. There was a super long wait for everything ,check-in out and checking in. This location needs more help. It is nice that this location has a good inventory.
Juan C.Understaffed, so waited an hour to return a trailer.
Scott T.Confusing signs, staff not helpful.
Ryan S.Both the pickup and drop off locations were acceptable and satisfactory. I was however disappointed by U-Haul in general on this trip. I received several text message offers for ridiculously low (even insulting) to tow a trailer from one location to another. Considering the cost of fuel, the offers would not have come close to covering the added fuel this would have cost me and this would not have accounted for the extra time or inconvenience this would have caused.
Robert U.Nathan went out of his way to help me fix my wiring harness.
John C.Have more stock
David B.The staff was awesome! Barb did a great job calling the day before to secure the trailer and answered all my questions the day of the rental. Andy was very professional and helpful hooking up the trailer and making sure everything was working properly before I pulled off the lot. I was very impressed with the professionalism of both Barb and Andy and how friendly they both were. I definitely would recommend this location to everyone I know!!
Jim E.Great service! The representative that assisted us during check-in was really helpful. Thank you for making everything so much easier than we expected.
Litiana S.Manager ask me to provide 2nd and 3rd emergency contact which never happened before with me in different locations. It was pretty hard for me because I do not have any relatives and I gave a friend contact. So in case if you do not have 3rd emergency contact- you are out! This is not what I expected.
Sergei L.The equipment was clean and well maintained, however, we spent a lot of time waiting in line to be checked in and checked out.
Larry G.All agents were outstanding.
Alex M.Have more workers to make the line go faster
Danielle N.Lady was fun and professional to work with. I'm sorry I don't have her name.
Jeffrey E.Truck at the wrong location got it moved. Then got truck without dolly even though we payed for it. Truck handled terrible causing the ride to be a pain. Truck had less than a quarter of gas in it. So we used almost none of it but were charged for having less than a quarter in the tank even though that's how we got it. They tried to claim we scratched the truck despite the scratch being there previously. All and all terrible experience and walked away paying 100 dollars more then originally told.
Blake P.Both of the gentlemen that we worked with were quick, polite and professional. Always a good experience! Thank you.
Tammy T.Our Ubox was scheduled to arrive on a Saturday but it never showed up. As the days went by we didn't hear from UHaul. We had to call ourselves and reschedule for the box to be delivered. Then, Uhaul wanted to pick the box up the very next day, which would give us less than 24 hours to unload the box which is hard when I work full time. We had to call back and reschedule pick up. I would love to see a discount since I paid over $1,600 for this and was very disappointed in how the service ended. Thank you.
Shaun N.They called me 2 days after I returned the trailer asking me to return it. Told them I did. He said he check lot. He never called back so I assumed he found it.
SHANNON R.Great location the staff is AMAZING
Michael O.Trailer was not the best shape but worked. The biggest problem is the custom service was horrible. Rude people with horrible attitude. And did not even help with unhooking trailer. I will not use this location again.
Matthew S.The people working there need to do their jobs. I had to go more than 10 miles away to get another truck because someone changed my reservation from a 24/7 pick up to a pick up at the counter. The location was close when I got there.
Serge D.Every step of the process, ordering, pick up and drop off meet expectations. Should I or our company need services, I will use this location in the future.
Edward C.Should have trucks fueled up. Correct mileage readings on equipment. Make sure the customer has enough miles to drive to pickup load, drive load to destination and get equipment back to drop off store. Was quoted 76 miles. Pick up store to drop off store was 68miles. Place is a rip off.
Garrett N.I can't remember the gentleman's name, but he went far and above what was expected. He was friendly, knowledgeable, well mannered. It's nice to know there is good customer service still. He needs a raise. Beyond pleased.
sherry W.Website failed multiple times at reserving truck., ended up with two for the same event. Pickup instructions were not clear. Live onsite agents were of COMPLETELY NO HELP with online check-in. RIDICULOUS steps for check-in esp for matching head shot, proof of lease, proof of employment, TWO addt'l “verification†individuals. I never want to experience uhaul again.
Rebecca A.I think that the mileage rates are just too ridiculously expensive. To pay the fees for the mileage, it almost cost as much as it did to rent the truck for the duration.
christina R.Friendly and very helpful
John E. | First ImpressionsThis location is the reason I use uhaul everyone was helpful walked right up to my vehicle and was ready to assist me facility was clean extra friendly professional crew could not have had better experience…Keep up good work!
Thomas Z.Staff was super Was a quick ordeal
John R.This location and the staff are outstanding.
John E.Make checking in less complicated
Sheila R.Helpbthe Uhaul guys in Platte City, MO figure out the correct way to rent a truck. I went there first, and they were going to charge me $319.00, and only give me 41 free miles. I was going to go ahead and rent it, but they wouldnt accept my debit card because my bank declined payment until i could put my pin number in and they wouldn't let me do it. So, I went to Tiffany Springs, and the guys there, were absolutely AMAZING!!
Elisabeth P.Charge less or prorate.
Kenneth D.Continue to do what you do for the community!
derral G.Everything about this rental process was excellent. The customer service was outstanding. I have already recommended this site to others. Great crew, great service and the equipment was well maintained. THANK YOU!!
Deborah R.The customer service was top notch! Very friendly!
Erin L.My charge card was charged multiple times. hope this gets taken care of
James H.I love the workers at this location. They are awesome
Patricia R.Efficient operation with competent staffing, so I have no recommendations for improvement.
JOHN K.i did have several problems trying to return my truck. and had to return the next day
Stephen C.The only hiccup I had was when I went to return the truck and unpack into storage, there was construction blocking the particular storage unit. Therefore, we weren't able to unpack that day. However, the staff accommodated time for me to unpack the next day while construction was still occurring. The staff was very nice, and accommodating.
Barbara W. | First ImpressionsThe girls that checked me in were very nice. The guy with the long hair was very rude.
RICK S.The trailer was covered in several inches of ice and snow. One attendant was not willing to help remove the ice/snow or even get the store use snow shovel for me to remove the snow. Thankfully, one attendant got me a shovel to remove the snow.
Anthony L.The truck was defective. Made a horrible screeching sound when driven at 60 miles an hour. Didn't want to be left stranded so returned it to location. They did give me another truck (much better truck) but then I had to recruit friends to help switch my stuff to the new truck. It put me 7 hours behind, in my move across country. The new truck worked very well.
JOHN E.There are not enough words to describe the excellent professional staff. I highly recommend this business even if you have to drive a few extra miles. They go above and beyond in taking care of their customers. I would NEVER HESITATE to use them again.
Myra S.Access hours could be more liberal!
Kathleen S. | Overall ExperienceMy wife and i just wanted to make sure we made you aware of how wonderful one of the employees at this Tiffany Springs location was. I am assuming he is a manager of some sort but his name escapes us both (long weekend). He was a taller man with a moustache and a goatee if that helps. We were there on two occasions this weekend and he happened to be there both times. Our first encounter, we were being helped by someone else and he was helping an older couple that came in and they were very upset and worried and he completely de-escalated the situation and you could see the worry leave from both of their faces. He was very professional and genuinely kind to them. We had him the following day and he greeted us with a smile and was genuinely nice to us and you could tell he cared. I just wanted to compliment him and make you aware of how good of an employee you currently have at this location. In a world where customer service and kindness is a lost art, you have found a needle in a haystack. Please please please let your employee know how great of a job he did and how impressed my wife and I both were.
Zachary W.I have rented from this location twice within the month, both times service was amazing. I am a single mom and the team at Tiffany Springs in Kansas City made this move a lot less stressful. I truly appreciate it.
LEANDREA H.Andy is very good manager he help us
FLAVIO S. | First ImpressionsRented a 5x5x9 however there is a huge pylon in the middle of the unit so it is not what it is advertised as. It is much smaller cause the pylon is taking up a 1/4 of the space
madison g. | First ImpressionsThe staff is pleasant and helpful.
Shari G.Andy was very personable and helpful. Great customer service. Easy access to storage unit.
Jackie N. | First ImpressionsThank You for being a Great Company. We had hired a moving company and they never showed up. I would recommend U-Haul every day of the week. Warning ⚠️ to anyone moving please consider U-Haul. Do not trust American Van Lines LLC.
Phillip H. | First ImpressionsPerfect, thanks! Great staff!!!!
jeffery k. | Overall ExperienceVery helpful staff
Barbara H. | First Impressions