Customer Reviews for U-Haul Moving & Storage of Tiffany Springs

Rating:

5.0

I was assisted in ALL aspects of my RENTAL & STORAGE UNIT by Victoria, Nick and Keanna. Each One was patient and most Professional. I will always recommend U-Haul as a result. KUDOS to ALL 3 / you have a Great Team in Tiffany Springs, MO

Rating:

5.0

The staff were so supportive and helpful.

Rating:

5.0

The staff member was extremely friendly and helpful.

Rating:

4.0

Need a couple people working the counter.

Rating:

5.0

U-Haul Tiffany Springs Employees deserve a raise.

Rating:

3.0

No customer service representative available

Rating:

5.0

Great service and even help this old man unload my truck.

Rating:

5.0

Great job by your staff!

Rating:

5.0

Thank you

Rating:

1.0

This location is not great at answering the phone, which is frustrating when the customer service line cannot access my UBox. When I arrived it was down, this time, which has been an issue in the past. The staff is relatively slow and yesterday when I asked to close my account, the staff had no knowledge of how to close my account and I again, had to call customer service. Overall, more training is needed for all the staff.

Rating:

5.0

At Tiffany Greens drop off site, they were prompt and courteous.

Rating:

5.0

Victoria was absolutely amazing, always helpful and very pleasant to work with

Rating:

3.0

I was in the store 25 minutes before I got my keys. At one point, two different staffers were helping me. They sent a link for my ID to be photographed and it wouldn’t open on my Iphone16. Same thing when you asked for a current headshot. These could be done in advance. Considering I had the vehicle for 90 minutes and drove it 30 miles, the price is too high.

Rating:

1.0

When I arrived at the location I asked the woman if I could use the card on file and she told me no. I had to stand there for 20 minutes waiting on my wife to transfer money to the card that I had on me. Then 10 minutes later a man comes in and she ask him if he would like to use the card on file. Why would she let him use his card on file and not me? That place is horrible. I dropped a trailer off there a year ago and the idiots working outside were clueless sitting on their butts. Looking at their phones. I can't believe I went back!!!

Rating:

5.0

The entire staff especially Victoria were amazing!

Rating:

5.0

Victoria and the team were very helpful and friendly! They made the process very easy.

Rating:

5.0

Be more honest with your pricing.

Rating:

4.0

elevators very small for large pieces when you are on an upper floor otherwise it was clean and staff was helpful and friendly

Rating:

5.0

Very helpful thank you

Rating:

1.0

Associates at the Tiffany Springs Uhaul location in Kansas City are super rude! The truck was filthy and covered in bugs and when the General Manager called me back after voicing my concerns he was rude and condescending! It's obvious why his employees are. I have never had an experience like this using uhaul and will NEVER use this location ever again! I was told I would receive a call back from the VP team following this experience and 3 days later I have still yet to hear from them. Truly disappointing

Rating:

5.0

Wonderful crew and manager

Rating:

3.0

If something is reserved, actually have the equipment there when it’s reserved for. I ended up with a smaller truck at a later time because y’all couldn’t get it together.

Rating:

5.0

U-Haul has never failed me. Use them all the time. And their support is amazing as always

Rating:

2.0

Lack of workers during check out and check in. Waited at least 30 minutes during check out. Also, reserved for a furniture dolly but told that there were none available.

Rating:

5.0

I’ve rented U-Haul’s many times in this truck and the service was better than all previous times

Rating:

5.0

Andy Baker General Manager went above 5 ***** Excellent rating!!! If he worked for me I would give him 5 days pay bonus and extra time off!

Rating:

5.0

All was good. Check in at the store seemed duplicative of the information and check in that we did online to reserve the trailer. Staff was very helpful and rental worked well.

Rating:

5.0

Victoria and Nick went above and beyond for me the other day. Their software system was having issues and they still managed to get me taken care with exceptional service!! Also this is the cleanest U-haul site I have been to and I’ve have used the firm quite a bit in the past. Thank you everyone!

Rating:

1.0

The 1994 f150 that I specified ahead of time did not fit the trailer. Ended up extra ratchet strapping it down and stressing on a 1300 mile drive. The trailer had no brake assist, started to death wobble badly at 59mph, I was told on the phone 49 dollars a day then was called the day before pickup telling me I had to go all the way to Kansas City and that it would cost 541 dollars. I needed the trailer for 3 days mind you. Then when I got there it ended up being 747 dollars…. I wouldn’t even buy the trailer for that price. The pin is 4 flat not even 7 round as well. Overall worst experience I have ever had. The 1300 mile trip took me 23 hours driving slow and stressed the entire time. I will never rent from U-Haul ever again.

Rating:

5.0

The facility was nice. The lady in charge of the storage was very helpful and professional. She was kind and attentive. However, her boss was very unprofessional, very rude and extremely condescending. On the day I went to pick up my stuff, the person in charge of the location, Mr. Andy, blocked my access by disabling the code that the lady in charge of the storage had activated and allocated to me. That is why I marked No on the staff support. It took the intervention of a senior manager above Andy to have my access code be reactivated. I thank this gentleman for his consistent commitment to right the wrongs perpetrated on me by his highly unprofessional station/location manager. I give Excellent experience because the lady who processed my storage services and the regional head who apologized for the thuggery that I was subjected by this apparently resist manager who’s given the location a very bad name.

Rating:

3.0

Don't ask for so much PII. You already have my license, address, phone number, emergency contact, email, vehicle info including taking a picture of my license plate and bank info. Now you want a 3rd person and their phone number? Are you all trying to get into all of my PII so you can steal my identity and create fraud? At what point is it too much information and when does the Privacy Act of 1974 take over. If you can't get a hold of ne or my emergency contact, call the police to get your trailer back. A thief will give you all fake info. Mine has all been verified many times through UHaul. Asking for more info is against everything OPSEC and is an invasion of my privacy.

Rating:

2.0

The elevators were WAY too small for a storage unit. Many things like bed frames and furniture had to be carefully twisted like a puzzle to fit in the elevator while other pieces simply didn't fit at all. Being on the ninth floor with such small elevators meant some large items had to be carried up EIGHT flights of stairs. I would not recommend this facilities to anyone with larger items like a couch or king size bed. The only reason I gave two stars instead of one is because the staff was friendly and helpful.

Rating:

4.0

I would have selected Excellent, but everyone and every company can Always find some areas for improvement . Angela at Origin / Negaunee, MI and Victoria & Nick at Destination Tiffany Springs / Prairie View, MO were All Excellent and provided Outstanding Customer Service. Sincerely, Thomas E. Kay

Rating:

2.0

The check-in (by the general manager) was as cold as ice, rattled off the instructions on how to use the facility and was sarcastic when I replied I'll have questions after I figure out how to use the facility (because a machine gun was slower than his delivery of instruction on how to use the facility) and he knew that. It was almost an annoyance to him that I didn't already understand the processes. Blah, blah, blah.

Rating:

5.0

This location is great. I have rented from then a few times and each time w has gone well.

Rating:

5.0

I feel like all your trailers should have a Jack stand. Would make it so much easier.

Rating:

4.0

The storage staff was very courteous unlike her boss who was very disrespectful and racist. The elevators are a little tight. There was a little bit of dust in the storage floor. Generally, I was impressed by the staff who served me and this is more important. Although she was a junior employee, her boss was an opposite of what she was able to accomplish in terms of good customer relations, courtesy and general human competencies.

Rating:

5.0

Everything was great. They installed the hitch in short order and sent me on my way.

Rating:

5.0

Nice store, well stocked and very professional! Will definitely be going back!

Rating:

1.0

I have rented a truck from U-Haul before when the local U-Haul was Platte Rental and Supply. It was much better then. My truck pickup this morning took 55 minutes and I was #3 in line. By the time I left there were 15 people behind me in line. God only knows how long they waited! The truck windshield was buggy and there was no windshield cleaner solution. I will go out of my way to avoid renting from U-Haul in the future.

Rating:

5.0

Great service easy process

Rating:

5.0

👍👍👍

Rating:

5.0

The Boss and his staff are outstanding!!

Rating:

5.0

From start to finish I was to you with respect courtesy and professionalism from everyone I encountered there very well run place

Rating:

5.0

Asst Mgr Virginia helped us secure a better rate with a different truck and was helpful and friendly throughout the entire process . Virginia is an asset to your company and my family and I were well taken care of and informed .

Rating:

5.0

This was the 2nd time renting from this location. In the past, when renting a UHaul product from a licensed agent, I was shocked how rude & not willing to locate what I needed the agent was. Not the case @ this location. You’re greeted the minute you arrive & feel like you’re appreciated. Andy Baker & his staff are awesome & actually have every piece of equipment in the UHaul fleet ready to go. I will only rent from & recommend this location. Andy & this facility are a true asset to the company & community he serves!!

Rating:

3.0

I reserved a 20ft truck, they changed my pick up location which was out of my way, and they did not have the 20ft available so I had to take a 26ft truck, which they did give it for the price of the 20ft, but with this truck the 26ft it was a gas hog, I had to spend over $400 in gas, which I didn't expect! This truck did not fit in my storage unit so again an inconvenience to unload, the 20ft I was supposed to have would of fit. So I had to unload and have a different pick up to transport my stuff into the storage unit. What's the point of having a reservation if you can't get the truck you reserved!! Not a happy customer!

Rating:

4.0

Elevators or way too Small need a few fright elevators installed

Rating:

5.0

A special thanks to Victoria. She provided kindness, confidence and professionalism when we booked and returned the U-Haul. Andrew was very patient and professional. They both made this experience as easy as it can be for novices like us.

Rating:

1.0

Manager Andy should not be a manager has no business even working with the public. Lights do not come on in hall. On Sunday while empty my unit in1 hours time 3 other customers complain out service.

Rating:

5.0

Andy did a great job walking me through the process of getting a storage locker

Rating:

5.0

Got stopped twice because left side of trailer lights weren't working.

Rating:

4.0

The first 10' truck that was given to me had bad tires and one had a screw in it. When I pointed this out they did give me a different truck that worked just fine but I was surprised that the tires on the first one weren't checked better. The situation was resolved very well and I'd definitely recommend this location

Rating:

1.0

Truck wind shield was very dirty inside and out, the steering pulled hard to the right it needed an alli alignment and the left rear side Inside wheel wobbled terribly it was a miserable ride and we spent three hours trying to return the units with the information that we were given. We had a terrible experience overall..

Rating:

3.0

The staff at Tiffany Springs is great. They could have booked another employee for help. We waited 90 minutes to talk to the one employee at the desk

Rating:

4.0

I had a reservation for Saturday morning at 9. Upon my arrival, there was a line all the way to the front door, and only one person assisting with rentals. We stood in line for over an hour. My rating would otherwise have been "excellent". Employees were friendly and professional.

Rating:

4.0

Quicker pick up and drop off.

Rating:

1.0

Horrible service!!!!!!! NEVER experienced such a rude manager in my life. Would never recommend this place. Will be finding a different storage unit else where.

Rating:

5.0

Very easy drop off, just took a few minutes and I was on my way!

Rating:

5.0

Manager “Andy” polite professional friendly knowledgeable. One day two I had to come back for a trailer and I believe her name was Victoria, and she was all those things just like Andy. She was running two lines at the same time in a rush our situation and was very friendly and helpful. The yard guy was also helpful. Brooke on the help line was great during turn in in Clinton.

Rating:

5.0

Always helpful and courteous - thank you!

Rating:

5.0

Vicky was super helpful and friendly. She helped us select a perfect size storage unit to meet our needs.

Rating:

5.0

Victoria is awesome and we have recommended this site to many others. If we need storage requirements it will be through this store. Thank you very much. Ted and Diane.

Rating:

4.0

I had some bad experiences about 2 years ago. Made reservations and they told me I cancelled the reservation when they didn't have the equipment I reserved using the app. I decided to take a chance and go back. It was a great experience! They were busy, but were moving things along quickly. They had the equipment and is was in good shape. They even hooked it up to my truck and were very friendly. I will use them again soon.

Rating:

2.0

My van , was not full of gas. When I check out of parking lot, the gage said 306 miles left to go on gas. When I came back with a full tank of gas. Meter said 407 miles to go before you need more gas. I paid 22.13 for gas and I m paying you 141.00x. So my total bill was $163.13. Also I order an appliance dolley, for which I did not get. So had a very hard time carrying the furniture. Also it took me about 45 min to checkout the van. So I’m not sure what to say.

Rating:

5.0

The team was very friendly and helpful

Rating:

5.0

Staff was very kind and helpful!

Rating:

5.0

Professional installation, courteous service and done on time. Highly recommended! Thanks.

Rating:

2.0

The staff was friendly, and the location was clean, but there were some serious issues. A security camera was missing from the elevator, which felt like a safety concern. The elevators themselves were extremely small—our reasonably sized sofa couldn’t even fit. To make matters worse, they actually charge you to use the stairs, which is absolutely ridiculous. On top of that, we discovered that someone was living in a storage unit just a few units away from us, complete with a welcome mat at the door. Certainly would not recommend.

Rating:

5.0

I was confused on the statement where to get the key. The first line says by the double doors but it was a lock on the back of the truck. which was further down. so maybe highlight the difference

Rating:

5.0

Always gave a great experience with the staff at this location. Very nice and helpful.

Rating:

5.0

Customer service was excellent and very helpful with helping us find the right rental and hooking up. Check-in and return went smoothly.

Rating:

5.0

Ms V was great to work with.

Rating:

5.0

The staff was great! I was able to change from a 10ft to a 15ft easily. The app was simple. It was my first U-Haul rental and it was very straight forward. The people were friendly. Even calling prior to book the reservation. Everything was a smooth process.

Rating:

1.0

I reserved the 10' van to pick up at Porters in Smithville, MO (since Trimble location near my house showed none available) , but my reservation was changed to Tiffany Springs, which is an additional 20 miles one way drive for me, when local rentals are charged mileage. (i also need to note that a 10' van has been at the Trimble location since last week and has not moved at all... why was this unit not an option?). So, after driving the additional 20 miles to Tiffany Springs it then took over 45 minutes to get the van, as the location was SEVERELY understaffed, with only Victoria working in side with Nathan working outside, but Victoria spent half the time texting someone (using speech recognition on her phone) about how Nathan "wasn't doing anything correctly". By the time i had received the key for the van so i could continue on my day (90 minutes after i planned to have van from Smithville) i did a quick walkaround and saw blemishes on the van were all marked, so went about my day... while driving i then noticed the passenger mirror was not giving me a good view of my right blind spot (i did use it to back out of the parking spot, and it was good then). once i got to the loading address, i adjusted the mirror and moved on, but later discovered the mirror would quickly move again and become unusable. I don't understand how the Tiffany Springs location, an actual maintenance facility, would let a truck get rented that has equipment failure like this. I did point out the mirror to Nathan when i returned the van. Since i had to travel further to pick up my reservation, the team at Smithville put a note on my reservation mentioning i should be given a credit on mileage, since i would be driving this van extra miles due to the pickup being moved, but i never received any such credit. Please issue a credit to my card on file for this (Victoria at Tiffany Springs promised a $10 credit) else i will be required to file a dispute with my bank. Brad

Rating:

5.0

The workers were very helpful and friendly

Rating:

5.0

General manager Andy very friendly and helpful!

Rating:

3.0

Honestly if I had the time I would have selected somewhere else to do business. I was given a storage that would not open. I was then given a second storage that had the same issue. On the third time around I finally given a storage that I could access. When I originally purchased the rental storage I didn’t receive a tour showing me where the storage was located. The entrance doors lock and unlock when they want. Staff is always watching instead of asking if you need anything or even saying hello.

Rating:

5.0

They were great the Gm was super friendly and Victoria was super cool n very friendly

Rating:

5.0

This facility us always helpful and courteous. On my last visit they were busy and the POS system was down. This required manual entry of each reservation, even if the reservation had been completed on line. The rep apologized profusely and kept at it until it was done. I believe that her name was Jessica.

Rating:

5.0

Victoria helped me to get a truck and a storage. She was helpful, polite and quick. Moving is always a hassle but she was a silver lining to the process. Of note, the GM was rude to her, and indirectly, to me. Her demeanor demonstrates a familiarity with his verbal abuse so I chose not to confront him right away. However, no one deserves to be treated that way.

Rating:

1.0

My entire experience was messed up from the beginning from the u-haul rental to the storage unit. I reserved the unit online but when I arrived to pick- up the u-haul, they didn't have my reservation. The u-haul leaked water onto my belongings and ruined my things, the storage unit was the wrong size, I had lost the key to my lock and U-haul was trying to charge me to have a locksmith remove it, the representative was rude and had an attitude. She tried to tell me that the lady I spoke with at corporate was gave me the wrong information and said I was not allowed to cut the lock of myself. I had a second storage unit in my name that I never asked for, and more. This place is a joke and I will take my business elsewhere next time. I would not recommend this storage facility or U-haul rental to anyone. By far, the worst experience I've had in all the years I have used U-haul.

Rating:

2.0

Store needs a freight elevator

Rating:

1.0

They’re racist and hate they’re job

Rating:

5.0

Outstanding service by the staff

Rating:

4.0

The entire staff was very helpful and friendly. Gave a referral for a moving company and I was very pleased with the work the movers did for me.

Rating:

5.0

Honestly, the best Uhaul experience I’ve had because of the customer service and the staff that works there. There were 3 staff members, and although they were busy, all 3 of them were very friendly, very helpful, working together and had positive attitudes. You don’t meet many people with that customer service and teamwork often and I met 3 on one shift at that location that all had exceeding expectations customer service. I hope Uhaul appreciates their staff and pays them well!!

Rating:

5.0

Everybody was very helpful and made the process easy and simple

Rating:

4.0

Front line staff were cordial, courteous and very helpful. No murmuring or complaining.

Rating:

5.0

The general manager and his staff have an excellent concept of customer service. I have always been treated well here.

Rating:

5.0

Very professional, very helpful. Thanks to the Moon Co. Victoria needs to signed up for one of the managers. Job well done, she went beyond, excellent job. Thank you.

Rating:

5.0

I received incredible service at the location on NW Praire View. That staff was very helpful and I received a good deal! I would recommend this location to anyone.

Rating:

4.0

Service was prompt and done in a .professional manner

Rating:

3.0

There was no indication online as to why my unit was cheaper than the others listed. When I got my unit and opened it up, there is a giant pillar right in the middle of my unit. That’s very disappointing

Rating:

5.0

If I had to use this facility again I would Andy is the man thanks my friend

Rating:

5.0

The General Manager at this location is excellent and runs a tight ship. It’s been easy to do business with U-Haul here, and I recommend it to anyone coming in and out of the Kansas City area who needs truck rental and/or storage. KUDOS!!! Thanks very much!

Rating:

3.0

We didn’t use the storage unit. The facility is an old converted hotel that has small elevators which our sectional wouldn’t fit in the elevator to get to the 11th floor. This facility would be good for someone storing small items not so much for furniture.

Rating:

5.0

Really appreciated the dolleys and carts to help load and unload things

Rating:

1.0

We didn’t use the storage unit as the unit is located on the 11th floor and the old hotel elevators are too small to put a large section in. We ended up getting another storage unit and we’ll need to cancel this one

Rating:

5.0

I like this facility because the manager has been there for a long time. They are really customer service people. I also like that my storage was secure and the building wasn’t full of rodents and bugs. ( which I experienced at the storage with the green signs).

Rating:

1.0

The elevators are too small and extremely slow.

Rating:

4.0

Very nice place. It was very hot in building and no light in storage unit. That will be the only things that would need to be looked into.

Rating:

2.0

Storage facility does not have adequate elevator equipment. Access to unit is limited due to the elevator situation. Facility needs a freight elevator.

Rating:

5.0

Your whole staff was very knowledgeable, helpful and friendly.

Rating:

5.0

Hreat job. Would use again.

Rating:

5.0

Staff was extremely accommodating to our needs. Greatly appreciated since we were going through a rough time in our lives!

Rating:

5.0

Everyone was helpful and made my move easy! :)

Rating:

5.0

I didn’t like that I had to go to the top floor, but I guess someone does. Other than that, it was clean & the young lady at the front desk was VERY helpful!! I would suggest you put in a freight elevator for the movers.

Rating:

4.0

Everything was great except for the elevators they weren’t working properly.

Rating:

3.0

This facility needs a freight elevator desperately! The tiny elevators barely fit the trolleys and no furniture of any size.

Rating:

5.0

Excellent service

Rating:

1.0

Elevator are way to small

Rating:

5.0

I am happy for choosing uhaul.

Rating:

5.0

Lilly was very helpful. I am not sure what the other young lady’s names was however she has long brown hair. Both of these ladies were helpful and I had both of them made this experience smooth.

Rating:

5.0

Thanks for making my experience so easy! And the staff was very helpful and friendly.

Rating:

3.0

Couldn’t get the large door to open automatically to wheel my items in. Had to gain access through a large bulky door and hold it open while I pushed the cart in. Really not convenient and made the move twice as hard. Additionally, there were three carts available and they were in use by one family. So, it took longer, again, to move than expected. Not a good experience, so far.

Rating:

4.0

My unit had a water leak in it and a few things were destroyed. I sent the manager photos, but I never heard anything. Other than that, it was a good experience

Rating:

5.0

Very thankful to U-Haul and the Staff. The patience and their respect.

Rating:

5.0

Staff was very friendly and helpful, easy process

Rating:

5.0

All the people megan and the young man were exceptionally fantastic polite ,and megan was fantastic .

Rating:

5.0

Andy had at least 3 customers in the office Saturday. He handled each h one of us in a multi tasking fashion. He's a good manager. Treated all of us like we were most important.

Rating:

5.0

All of your staff where helpful and friendly as well as the building was very clean and not dusty no oder smells

Rating:

5.0

Just moved in but I’m impressed with the facilities. Grateful for the courtesy carts! Only thing I’d change is more time for the elevator doors. There are 3 and you don’t know which one is going to open. If your cart is in the wrong position, the door closes before you can stop it. Frustrating!!

Rating:

5.0

All the except the incident with the elevator, everything was OK with U-Haul

Rating:

5.0

Lilly Ann was exceptional and while I waited for my movers for about an hour, the cute male attendant was so kind and checked to see if I was ok! Considering what I was going through, this young man was also exceptional! God bless them both!

Rating:

3.0

Access didn’t work changed code still didn’t work

Rating:

1.0

My reservation for storage was lost in facilities computer system. I showed them my reservation number and they still could not find. A unit large enough to handle my storage in a heated location was not available. I had to take a larger unit than required in a non- heated location so I could unload my possessions and return U-Haul truck. I had to sort through and remove my liquid items that would freeze and make other arrangements for storing these items. I am seeking relief from you for this terrible treatment with this facility. Please call and discuss this issue with me, as I am very upset at your lack of performance!

Rating:

5.0

For some reason this morning because of the snowing last night, the window and the mirrors on the truck were covered. I started the truck and when I got out of the vehicle the door shut but locked automatically. I didn’t understand it but I called and they came to help me they were there and a half an hour. It was a lot of money to did I have to pay for it. I wasn’t ready for that that was. The first time that the door locked automatically and I didn’t understand it but you were there to help and I think you with all my heart.

Rating:

3.0

I have not heard from you in awhile , but I'm not sure if I can ever get a good feeling for your company ever again:!! Did you have a good time in taking my personal 💻 things. Cooper, Ricky

Rating:

5.0

Great staff

Rating:

4.0

Need more employees. Waited 30 minutes to check out. All employees were very nice.

Rating:

5.0

Everyone was so nice. Great place.

Rating:

3.0

This was a remodel of a old hotel. They have been a storage facility for quite a long time in that location. And the elevator has never worked. That is the reason I moved my stuff out.

Rating:

3.0

The elevators did not work, the back card reader was faulty.

Rating:

5.0

Thank you Andy for the grace of one morning extra, so that I didn’t have to pay for another entire month of rent. Much appreciated!!!

Rating:

2.0

The elevator was out of order the day I moved in and was still out of order the day I moved out marking it very inconvenient having to haul items back and forth on the stairs and the the very last step on the bottom stairs to the exit was missing and I almost twisted my foot cause I stepped down hard thinking it was a step there and the stairwell is not lit very well.

Rating:

5.0

They need to fix elevators the only thing that sucked carrying the stuff up a flight of stairs when is much is horrible but staff was super friendly

Rating:

5.0

Really appreciate the associates that helped me out

Rating:

4.0

Units not acsessable

Rating:

4.0

Storage units not accessable.

Rating:

1.0

The office staff was rude and acted as if they were doing me a favor even though I was the customer. They did not go above and beyond to ensure that my experience was 5-star. They were not willing to assist me with clearing out the remaining of my Mom's items left in storage just to incur fees before closing the account when I clearly advised them of the situation.

Rating:

4.0

I especially liked the ability to leave used cardboard boxes at the facility.

Rating:

5.0

The General Manager was Awesome

Rating:

3.0

Too bad the elevators didn't come down to the first floor. I may have stayed there longer.

Rating:

5.0

I can not remember the name of the sweet girl who assisted me, but she had very short, buzzed hair and she was so kind. She helped me with all of my needs and made sure I was well taken care of. She made a difference in my day and I hope you tell her how wonderful she is.

Rating:

5.0

Appreciate members of your team; very helpful.

Rating:

1.0

The elevators don’t work and they do very little to compensate you for it.. the staff is also very unprofessional walking around on the phone instead of helping customers

Rating:

5.0

Very helpful and friendly. They went above and beyond for accommodating me with my needs!

Rating:

2.0

Communication was horrible until things got in the last-minute and the manager at the Tiffany Springs location absolutely disrespectful and belittling. The staff outside of him were professional though. I honestly hate that I chose that location and uhaul all together for my storage. I may not have ended my terms with them in the best manor but honestly after the process I had with them followed with the grand finally unprofessional conversation (or lack of) that I had with the manager, I was sadly just over it in total. I will say that the facility as far as the units were clean and again the staff were professional once you did get them on the phone but thinking of the manager and his conduct frustrates me till this moment.

Rating:

5.0

All the staff were very friendly, and helpful! Awesome people to work with and kind……😊

Rating:

2.0

It sure would have helped our moving in experience if the elevators worked. Hopefully we won't have to stay there for more than a year.

Rating:

3.0

The elevator is broke, need to get it fixed ASAP.

Rating:

3.0

Cleanliness was a problem. People left trash, soiled carpet in the hallways.

Rating:

3.0

The staff were very helpful and kind. The facility itself needs improvement, starting with elevators. It was explained prior to reserving that the elevators were being renovated. I decided to continue because the apartment I was living out off was literally across the street from the facility. Convenience kept my business. Transporting into storage was twice as hard without elevators.

Rating:

4.0

The ladies staff are super nice!! I wld recommend anyone to use their services! Just one negative thing; its the elevator it wasn’t working. We had to use stairs back n forth for our moving experience.

Rating:

4.0

Would have been excellent if the elevator worked

Rating:

4.0

The only thing was when asked if they had a bigger unit, they did on the 2nd floor. I asked if they had an elevator to use, no not at this time it wasn’t for use for the customers at this time. We would have to bring our items up the steps. But the General Manager was very helpful even though he was very busy.

Rating:

5.0

Andy is the best manager in the uhaul

Rating:

5.0

All the people I worked with were great. I had contact with three people and they all worked very hard.

Rating:

5.0

Friendly and very helpful

Rating:

4.0

The only hiccup I had was when I went to return the truck and unpack into storage, there was construction blocking the particular storage unit. Therefore, we weren't able to unpack that day. However, the staff accommodated time for me to unpack the next day while construction was still occurring. The staff was very nice, and accommodating.

Rating:

4.0

Access hours could be more liberal!

Rating:

5.0

Andy is very good manager he help us

Rating:

2.0

Rented a 5x5x9 however there is a huge pylon in the middle of the unit so it is not what it is advertised as. It is much smaller cause the pylon is taking up a 1/4 of the space

Rating:

5.0

Andy was very personable and helpful. Great customer service. Easy access to storage unit.

Rating:

5.0

Thank You for being a Great Company. We had hired a moving company and they never showed up. I would recommend U-Haul every day of the week. Warning ⚠️ to anyone moving please consider U-Haul. Do not trust American Van Lines LLC.

Rating:

5.0

Perfect, thanks! Great staff!!!!