Customer Reviews for U-Haul Moving & Storage of Tiffany Springs

634 reviews

9050 NW Prairie View Rd   Kansas City, MO 64153
(North of Zona Rosa)

(816) 844-3101

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(816) 844-3101

9050 NW Prairie View Rd
Kansas City, MO 64153
(North of Zona Rosa)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tyler G. 
Rating:
5.0

Customer did not leave a comment.

Jerrilyn B. 
Rating:
5.0

Customer did not leave a comment.

Courtney B. 
Rating:
5.0

Customer did not leave a comment.

Randel S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
2.0

Customer did not leave a comment.

Kalynn G. 
Rating:
3.0

The parking lot was really bad. So many pot holes. But the employees were nice!

kelsey M. 
Rating:
4.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

made it very easy on drop off

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

ERIC V. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

VLADIMIR D. 
Rating:
5.0

Megan did a great job and was super knowledgeable about the trailer we were renting!

Rachel P. 
Rating:
5.0

The staff was extremely friendly and exceptionally hospitable. 10/10 would recommend to anyone in the KCMO area. Treat people with kindness and respect. They will treat you right back to 100% satisfaction. Won't rent from anyone else!

Blake H. 
Rating:
5.0

Andrew was very professional and helpful on pickup. Nathan was the same on return. Great service. Great company. Will use you again!

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

ATIER M. 
Rating:
5.0

Great people to rent from

John B. 
Rating:
1.0

My reservation was for 8am at a location close to my house. When I checked in it told me my location was now 5 miles away and at 9am. When I told the clerk he said you don't have a reservation, you have a preferred location and time. The staff was extremely rude and I had to wait while my truck was cleaned.

JOEL P. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
2.0

The truck had had the ramp stolen, the staff would not trade out for one of the many other trucks on the lot The truck was underpowered, noisy - a mechanical issue normal to neglect of a vehicle - clearly no one from uhaul had driven this vehicle, or no one cares enough to make some basic repairs to keep the vehicle to a decent standard It was drivable - like an old pick up truck you only drive to get firewood in the winter Lady at the counter was nice but non responsive to request for a truck with a ramp

Chris P. 
Rating:
5.0

Excellent service. I haven't used UHaul in a few years. The pre-check-in online, the online checking out of the truck, and finally online drop-off were all easy and efficient. I was dreading the experience, but ended up being pleasantly surprised!

David N. 
Rating:
5.0

Helped immediately by an employee when I was looking for my truck on the lot. Everyone very helpful. Quick in and out.

BRITTON S. 
Rating:
5.0

Customer did not leave a comment.

Jade M. 
Rating:
1.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA R. 
Rating:
5.0

Like this 1 a lot better than the other uhaul I usually go too

Janesko J. 
Rating:
3.0

Waited over 10 minutes for response from “agent” on online chat. 2 staffers on Saturday seemed overwhelmed and did not address waiting customers.

MICHAEL D. 
Rating:
2.0

When we checked out our truck there was one person at the counter, it took us 45 minutes to get the keys. They started our reservations at 1:30 instead of 2:15! At this point we were already behind then the young woman at the counter who couldn't have cared less that we were this late then said oh I need to clean the truck. We told her not to worry as at this point it was pouring rain so we were going to get it muddy anyway! When we returned it they were as rude as they were when we checked it out! No way we'll use them again ever if I had to drive an hour away!!! Or we'll use another truck rental.

WILLIAM C. 
Rating:
1.0

I had a reservation for 10 am. We arrived at 9:45 am and had everything done online. The check-in took 45 minutes. That's ridiculous.

Marcie M. 
Rating:
5.0

Everyone was great. Its was quick and easy. The truck was ready on time, clean and with a full tank of gas. I would rent from here nect time I move.

MARK A. 
Rating:
5.0

great experience. Could not have been any easier.

ROBERT M. 
Rating:
4.0

Very busy location; additional staff may help.

MARK N. 
Rating:
3.0

It took 40 minutes to rent the Uhaul trailer. We had reserved it online and done the paperwork except the driver's license picture. We reserved from a different location earlier this year and it took 15 minutes. It was not a very streamlined process. Waited in line then had to go out to hook up the trailer then had to go back inside to wait in line again to finish up the paperwork - and then had to go back outside to get the number off the trailer. Only had 2 people working and not sure they were using walkie-talkies to communicate - might have made things more streamlined?

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

Dave D. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH S. 
Rating:
5.0

Customer did not leave a comment.

MANDI F. 
Rating:
2.0

They need to gave more counter people. One in particular was very slow and possibly needed more training. Very long waits to pick up and drop off.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Devin S. 
Rating:
5.0

Good experience. Thank you!

JANET D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT E. 
Rating:
5.0

Chad made every single visit to U-Haul awesome to the extreme. He was there every single time I visited - to get hitching wiring installed, to picking up a trailer, and always with a smile on his face and happy to help. He even helped me figure out how to tow safely since this was my first time and I was doing it alone. While I was there in the facility, I watched him deal with ornery people with a firm hand and a cool head and they were being just difficult and demanding. Moving is stressful so I can only imagine how much of peoples' frustrations this guy deals with on a daily basis. I hope Chad gets a raise because I've never been impressed by a U-haul employee to the point of asking their name until now...and after having moved out of KC and taking a month to settle in, I'm hoping I remember his name correctly. So even if I named him wrong, I hope he knows this is about him and that his higher ups reward him for being kind and attentive to all my needs. Dude kills it at his job. KEEP IT UP! You're being noticed!!! (He's the taller lean dude with the dark brown hair and has a small beard)

Carys J. 
Rating:
1.0

Better customer service. Staff needs to listen to the customer before making stupid decision and comments.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Cooper S. 
Rating:
5.0

Customer did not leave a comment.

Barney P. 
Rating:
4.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Lowell L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Quick friendly Service

DANILO W. 
Rating:
4.0

Customer did not leave a comment.

Sherry W. 
Rating:
4.0

During pick up there was only one person working, but they were in the garage and never came out until I knocked on the window. Even after that he seemed put out wanting to help. For drop off there was multiple staff outside that came and took care of the check out process immediately. That was great.

Shawn S. 
Rating:
5.0

The gentleman that handled my return was very pleasant and understanding!!!

Barbara B. 
Rating:
5.0

Andy was a great help in renting and returning. Thank you!

LAUREN P. 
Rating:
5.0

Great people that are there to take care of you.

CURTIS K. 
Rating:
4.0

Customer did not leave a comment.

RYAN V. 
Rating:
4.0

Made sure the gas gauge is right my was supposed to have 1/4 tank and only 1/8 of gas

JAMES M. 
Rating:
5.0

Courteous employees and easy after hours return. Impressed on the updates for uhaul.

Daniel D. 
Rating:
4.0

When I arrived I was told the trailer size I had reserved was unavailable because the one on site needed new chains. Should this have gotten me the $50 guarantee? The last time I got a trailer I was notified ahead of time the equipment wouldn't be available and was offered the next larger size at the same price. I feel I should have been advised sooner than upon arrival. I have used this facility several times in the last year and while you don't have loyalty program it would be nice be recognized as a nice repeat customer. I would like to continue using this facility when needs arise but if need be I willchange locations if this were to occur again.

John H. 
Rating:
5.0

Customer did not leave a comment.

shandra S. 
Rating:
5.0

I appreciated the support on finding a better size UHaul for my needs.

nanette R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
4.0

I am very upset with uhaul. I tried calling multiple times this morning to try and change the location in which we should have dropped it off, seeing as they only let us pick Tiffany springs location which is 30 miles from where we live and there were ton of other locations closer, which made our mileage go up and we were charged for that and wasted the gas tank we just filled up. I was also told from the first location that I wasn't going to be charge for the uhaul until I returned it and was charge the same day of picking it up and was charged a overdraft fee since there wasn't that amount in my bank seeing as I was told that it would be taken out later. I was on hold for 54 minutes with costumer service and when they answered the phone they hung up on me. Very disappointed in the costumer service.

Corbin S. 
Rating:
5.0

Great experience! I wouldn't change a thing!

Edward T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

N/A

Joyce S. 
Rating:
5.0

Customer did not leave a comment.

Deanna H. 
Rating:
5.0

Great service!

Stuart M. 
Rating:
5.0

The whole experience was excellent. All I did was rent furniture pads. The phone rental order went smoothly, the staff on site were so friendly and helpful. When I returned the pads on Sunday the computers were down but the staff were upbeat, outside meeting customers and helping. Kudos to management for such great training and positive culture among your employees. I highly recommend!

Jennifer S. 
Rating:
1.0

Check in was not done calling me 5 hours asking after I returned the equipment telling me I needed to bring it back

Trent N. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
4.0

Customer did not leave a comment.

TROY B. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN J. 
Rating:
5.0

I did have issues with the U Haul app not working correctly, but the staff here took care of things quickly and safely.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

TERRY D. 
Rating:
5.0

Keep doing the good work! I would like to thank the guy I met there for his exceptional service.

JEAN S. 
Rating:
5.0

Nothing. Everything went smoothly.

KEITH S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Great staff at this location. Thank you!!

AMELIA J. 
Rating:
1.0

I had a conflicting doctor's appt and couldn't make it in time for the drop off and was charged 50 bucks extra late fee, even though they had several truck the same size as ours there. Wasn't like they had a person sitting there waiting for the truck. They were very rude at this location as well. But no matter, will NEVER use U-haul again based on both experiences. Plenty of other places to rent trucks from,

Barry P. 
Rating:
5.0

Staff was extremely helpful, especially given my difficult move. Thank you for your help

Tim J. 
Rating:
5.0

I wanted to let you know that there was alot of play in the steering wheel ,that might cause a problem down the line but outside of that, all was a very enjoyable experiences

Constance H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES E. 
Rating:
5.0

Very professional crew in Kansas City. Fast, efficient, friendly and personable. Ensured that the cracked windshield would be repaired for next renter.

Richard R. 
Rating:
5.0

People were there whdn we rolled in to greet us and the turn in was quick and painless.

Christopher W. 
Rating:
5.0

Megan was very helpful. My only suggestion would be if I completed all of the process in advance online then I would think you only need for me to show my identification and give you the credit card and you show me what you are putting onto my credit card. Maybe 90 seconds? My experience we positive!

Brian D. 
Rating:
1.0

Not satisfied with my overall experience at all! I was sent to three different places and almost two hours later I finally got the van I reserved online the night before!! I end up having to reschedule my prior commitment that day due to a lack of communication. Tried calling the Customer Service number and waited for a good hour and no one answer.

Magdalena T. 
Rating:
5.0

Customer did not leave a comment.

Brooke R. 
Rating:
1.0

When returning the truck the kid was disrespectful and awful. I would never recommend this location and will tell everyone about this experience.

CAMERON C. 
Rating:
5.0

Customer did not leave a comment.

Chelsea B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
4.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Staff was helpful and knowledgeable and efficient.

Thomas W. 
Rating:
5.0

I have used this facility six or seven times and the manager is extremely helpful courteous and well mannered

ENRIQUE C. 
Rating:
3.0

Drove about 12 miles had off the entire time not using put in 3 gallons gas looked like same amount on stick still charged 14.50 for more gas won't be using this location again. Otherwise good overall!

RICHARD S. 
Rating:
5.0

All good

June M. 
Rating:
5.0

Customer did not leave a comment.

Byron B. 
Rating:
5.0

Very helpful staff

Barbara H.  |  First Impressions 
No reviews have been submitted for this location.

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