Customer Reviews for U-Haul Moving & Storage of Tiffany Springs

583 reviews

9050 NW Prairie View Rd   Kansas City, MO 64153
(North of Zona Rosa)

(816) 844-3101

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(816) 844-3101

9050 NW Prairie View Rd
Kansas City, MO 64153
(North of Zona Rosa)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Sherry W. 
Rating:
4.0

During pick up there was only one person working, but they were in the garage and never came out until I knocked on the window. Even after that he seemed put out wanting to help. For drop off there was multiple staff outside that came and took care of the check out process immediately. That was great.

Shawn S. 
Rating:
5.0

The gentleman that handled my return was very pleasant and understanding!!!

Barbara B. 
Rating:
5.0

Andy was a great help in renting and returning. Thank you!

LAUREN P. 
Rating:
5.0

Great people that are there to take care of you.

CURTIS K. 
Rating:
4.0

Customer did not leave a comment.

RYAN V. 
Rating:
4.0

Made sure the gas gauge is right my was supposed to have 1/4 tank and only 1/8 of gas

JAMES M. 
Rating:
5.0

Courteous employees and easy after hours return. Impressed on the updates for uhaul.

Daniel D. 
Rating:
4.0

When I arrived I was told the trailer size I had reserved was unavailable because the one on site needed new chains. Should this have gotten me the $50 guarantee? The last time I got a trailer I was notified ahead of time the equipment wouldn't be available and was offered the next larger size at the same price. I feel I should have been advised sooner than upon arrival. I have used this facility several times in the last year and while you don't have loyalty program it would be nice be recognized as a nice repeat customer. I would like to continue using this facility when needs arise but if need be I willchange locations if this were to occur again.

John H. 
Rating:
5.0

Customer did not leave a comment.

shandra S. 
Rating:
5.0

I appreciated the support on finding a better size UHaul for my needs.

nanette R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
4.0

I am very upset with uhaul. I tried calling multiple times this morning to try and change the location in which we should have dropped it off, seeing as they only let us pick Tiffany springs location which is 30 miles from where we live and there were ton of other locations closer, which made our mileage go up and we were charged for that and wasted the gas tank we just filled up. I was also told from the first location that I wasn't going to be charge for the uhaul until I returned it and was charge the same day of picking it up and was charged a overdraft fee since there wasn't that amount in my bank seeing as I was told that it would be taken out later. I was on hold for 54 minutes with costumer service and when they answered the phone they hung up on me. Very disappointed in the costumer service.

Corbin S. 
Rating:
5.0

Great experience! I wouldn't change a thing!

Edward T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

N/A

Joyce S. 
Rating:
5.0

Customer did not leave a comment.

Deanna H. 
Rating:
5.0

Great service!

Stuart M. 
Rating:
5.0

The whole experience was excellent. All I did was rent furniture pads. The phone rental order went smoothly, the staff on site were so friendly and helpful. When I returned the pads on Sunday the computers were down but the staff were upbeat, outside meeting customers and helping. Kudos to management for such great training and positive culture among your employees. I highly recommend!

Jennifer S. 
Rating:
1.0

Check in was not done calling me 5 hours asking after I returned the equipment telling me I needed to bring it back

Trent N. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
4.0

Customer did not leave a comment.

TROY B. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN J. 
Rating:
5.0

I did have issues with the U Haul app not working correctly, but the staff here took care of things quickly and safely.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

TERRY D. 
Rating:
5.0

Keep doing the good work! I would like to thank the guy I met there for his exceptional service.

JEAN S. 
Rating:
5.0

Nothing. Everything went smoothly.

KEITH S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Great staff at this location. Thank you!!

AMELIA J. 
Rating:
1.0

I had a conflicting doctor's appt and couldn't make it in time for the drop off and was charged 50 bucks extra late fee, even though they had several truck the same size as ours there. Wasn't like they had a person sitting there waiting for the truck. They were very rude at this location as well. But no matter, will NEVER use U-haul again based on both experiences. Plenty of other places to rent trucks from,

Barry P. 
Rating:
5.0

Staff was extremely helpful, especially given my difficult move. Thank you for your help

Tim J. 
Rating:
5.0

I wanted to let you know that there was alot of play in the steering wheel ,that might cause a problem down the line but outside of that, all was a very enjoyable experiences

Constance H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES E. 
Rating:
5.0

Very professional crew in Kansas City. Fast, efficient, friendly and personable. Ensured that the cracked windshield would be repaired for next renter.

Richard R. 
Rating:
5.0

People were there whdn we rolled in to greet us and the turn in was quick and painless.

Christopher W. 
Rating:
5.0

Megan was very helpful. My only suggestion would be if I completed all of the process in advance online then I would think you only need for me to show my identification and give you the credit card and you show me what you are putting onto my credit card. Maybe 90 seconds? My experience we positive!

Brian D. 
Rating:
1.0

Not satisfied with my overall experience at all! I was sent to three different places and almost two hours later I finally got the van I reserved online the night before!! I end up having to reschedule my prior commitment that day due to a lack of communication. Tried calling the Customer Service number and waited for a good hour and no one answer.

Magdalena T. 
Rating:
5.0

Customer did not leave a comment.

Brooke R. 
Rating:
1.0

When returning the truck the kid was disrespectful and awful. I would never recommend this location and will tell everyone about this experience.

CAMERON C. 
Rating:
5.0

Customer did not leave a comment.

Chelsea B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
4.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Staff was helpful and knowledgeable and efficient.

Thomas W. 
Rating:
5.0

I have used this facility six or seven times and the manager is extremely helpful courteous and well mannered

ENRIQUE C. 
Rating:
3.0

Drove about 12 miles had off the entire time not using put in 3 gallons gas looked like same amount on stick still charged 14.50 for more gas won't be using this location again. Otherwise good overall!

RICHARD S. 
Rating:
5.0

All good

June M. 
Rating:
5.0

Customer did not leave a comment.

Byron B. 
Rating:
5.0

Customer did not leave a comment.

Nir A. 
Rating:
5.0

Clearer instructions on drop off after hours.

Karen V. 
Rating:
5.0

They came out to sign the truck out of our names so we didnt really have much experience with this location.

KENNETH S. 
Rating:
4.0

The padlock to get the key off the back of the truck was challenging and took a long time to release and no one could be reached at telephone number to assist. Finally figured it out after about 45min.

MICHAEL M. 
Rating:
5.0

Very polite and courteous young man

Enrique C. 
Rating:
5.0

Rented a car hauler trailer. No issues. Worked great. Reasonable price.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Reserving and checking in online was easy. It saved a lot of time at the counter. Everything was ready to go, the staff were friendly and knowledgeable. One thing that might be changed is that you had to run a gauntlet of displays before getting to the check-in counter. This was confusing and should probably be rectified.

MARK W. 
Rating:
3.0

the person who checked me in - Andy - could not have been more unpleasant. Although i had completed online check in ahead of time it took a long time. Rather than take a picture of my drivers' license directly he insisted on texting it 3 times (didn't go through) then e-mailing it to me (i received this one) then it didn't come back through on his end. finally he solved it in the most expeditious manner - the one i had thought we could start with since we were right there. = yep he took the pic himself. he also refused to have me do a walk through of the truck and be alerted to the potential damages it already might have. I could not figure out how to take off the tow/haul setting (remember no walk through to alert me about how to do that) The check in process was fine - she knew how to take that tow/haul setting off.

Rhonda W. 
Rating:
5.0

Very helpful staff

Barbara H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenia C. 
Rating:
5.0

Megan helped and assisted us very well and all went smoothly...Thank you...

CINDY D. 
Rating:
5.0

Amazing staff!

Stephanie L. 
Rating:
4.0

Advise customer who intends to use after hours drop off that the keys must be scanned for location verification. I dropped mine in the lock box and therefore had to call in for assistance to show my truck returned.

TERRIE D. 
Rating:
5.0

Customer service was great.

Stephen S. 
Rating:
4.0

Gentleman that helped us was very good. I could not get the site to upload photos of the trailer. It kept giving me an error. Tried to call the number but was on hold for 20 min and gave up.

vickie J. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Malik C. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY P. 
Rating:
1.0

Horrible customer service by both the local store employee and the corporate customer service phone line. We booked a u-haul at one location with a $50 reservation guarantee. On moving day they didn't have the truck. We relocated us to another location 20 miles away, but refused to give us the $50 reservation guarantee money, refused to compensate us for the added 40 miles round trip for switching our location, and also refused to let us return the truck at the original local location we reserved at. We also used the online check-in as recommended and sat outside of the u-haul store for over 30 minutes while it “waited approval.” Would have been much faster to just go inside, so I did, and the employee there told me there's nothing he can do for me, I just have to sit in the parking lot and wait. Highly dissatisfied with the lack of customer service all around.

Casey M. 
Rating:
5.0

Customer did not leave a comment.

GARRETH S. 
Rating:
5.0

The people inside was so great on helping me. Thank you

Greg H. 
Rating:
5.0

Customer did not leave a comment.

Jill C. 
Rating:
3.0

Customer did not leave a comment.

DEANA P. 
Rating:
5.0

Best service ever

JOHN R. 
Rating:
1.0

I rented the uhaul to be picked up at the Parkville location but they did not have the right one for me and told me that I would have to go to the Tiffany Springs location to pick it up, when I asked to drop the uhaul off at the Parkville location where I had originally planned to and the reason I rented it from the Parkville location in the first place, I was told that wasn't possible unless I wanted to pay a fine. I am very dissatisfied and disappointed that I was inconvenienced due to your employees incompetence

MATTHEW L. 
Rating:
4.0

Customer did not leave a comment.

FRANCES D. 
Rating:
4.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

you are doing great

Timothy J. 
Rating:
5.0

Quick pick up and quick check in. Very friendly and helpful employees.

MARSHA C. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Stellar work.

SIONE T. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
1.0

Let customers know they're being billed for insurance by uhaul. Im a ex uhaul dealer i know how everything works. Its very unprofessional that i was taken advantage of by this location I've state farm insurance which covers me on any vehicle I'm driving. #bad business

SHEILA R. 
Rating:
5.0

Customer did not leave a comment.

Laura K. 
Rating:
5.0

Customer did not leave a comment.

APRIL S. 
Rating:
5.0

Customer did not leave a comment.

Mickey G. 
Rating:
5.0

Customer did not leave a comment.

matthew P. 
Rating:
5.0

Customer did not leave a comment.

VAUGHN VEZIE H. 
Rating:
5.0

It went well!

Steven A. 
Rating:
5.0

The staff was extremely helpful, nice, and friendly! I was unsure about a lot of things, but they made sure before I left the store that I had a clear understanding of everything! I also loved the cleanliness of the store and the equipment! Again, thank you for your outstanding customer service!

Betty M. 
Rating:
4.0

Customer did not leave a comment.

Rating:
5.0

Fantastic Service!

RYAN F. 
Rating:
5.0

Great Service!!

RYAN F. 
Rating:
3.0

Have reserved equipment at one location

Glen C. 
Rating:
5.0

Customer did not leave a comment.

TRACY G. 
Rating:
4.0

The truck was not in great condition. Over 100k miles and it showed. I also reserved a 10 foot truck at $19.95/day but was given a 15 foot truck and charge $29.95. Not a huge deal but kind of a jerk move.

Scott C. 
Rating:
5.0

Well run shop! Appreciate it

Francis G. 
Rating:
5.0

Super friendly answered all my questions overall best customer service experience I've had anywhere... 10/10 would definitely recommend to anyone

Darion F. 
Rating:
5.0

Trailer towed very good nice smooth pulling it

MICHAEL T. 
Rating:
5.0

Easy access from 152 or 129 Barry road. Big lot for easy and safe parking and moving around with trailers. Employees very helpful checking in and fast return. Have rented trailers 3 times so far I can haul more in than pickup faster and safer.

Thomas E. 
Rating:
5.0

Very friendly staff and easy checkout and return.

DEBRA B. 
No reviews have been submitted for this location.

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