Customer Reviews for U-Haul Moving & Storage of Tilton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Tilton

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donald g. on

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The originally reserved pick up location was in Campton, NH...about 40 miles north of where we were later informed the closest requested vehicle was located. As a result we had to pick up the vehicle a day early at an additional charge. We were however given an additional mileage credit to compensate for the additional distance to our usage point

M Kathleen D. on

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Was very frustrating to have only one person at desk who had to keep answering the phone to reservations that day when I reserved on line over one month prior ... stood there for over 30 minutes as he was trying to help someone in person as well. When second staff member came back.... she took more calls rather than helping us!!!???????

Athena G. on

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Jason S. on

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The manager of the store was amazing and patient!! We had some issues with our cards and she worked with us and was absolutely amazing!! All of the employees were very helpful and courteous!! They were all awesome in our stressful crazy life. They were all just so calming and let us know that everything was going to be ok and we had nothing to worry about. We are extremely grateful to all of them!!

William L. on

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Kandi S. on

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There is absolutely nothing to improve on at this location! This location is the cleanest and we'll took care of location for it's size I had ever been in. The staff was very nice, respectful , helpful . The manager was the nicest ,most helpful,the most respectful lady I have ever had the pleasure/ honour of meeting. Romona went over and beyond her management position to help us in our already day 3 of our Uhaul disaster she got us the equipment that should be all uhaul stores standards. Romona was the only lady in the whole state of New Hampshire that I would take a 1400 trip again just to visit again. This lady is the reason I would ever think of using U-Haul again she made me see that not all of U-Haul employees are incompetent, uncaring , useless to Uhaul people.This lady needs to be your company spokes person and training video person cause if all your company employees were like her then your company would never have a complaint or issue you would put all the moving companys out of business!

Maurice C. on

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Paul S. on

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Rick P. on

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Great people running this place! They do all they can to try to accommodate you!

Rick P. on

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Konrad S. on

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Always Great Service

Bhavesh J. on

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Arnold B. on

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Jason M. on

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Great Customer Service. Great Location

James R. on

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The people were great and very helpful. The check in and check out went very smoothly and did not take a lot of time. The early check in process on line helped move things along timely. Their hours on Sunday and later in the day during the week fit my schedule very well.

Sherrylyn R. on

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Let people know everything ! I started off online ordering 3 weeks in advance. Examples.. if your ordering on line, just ordering not paying and then you walk in with cash they charge you a 100 dollar holding fee for paying with cash. They want a card on file so they can charge you extra charges if needed. Also when returning your vehicle they want you to submit a picture of your odometer and gas gage or they can charge you a 20 dollar fee. In other words go online to your account first before putting the keys in the drop of slot. Make sure to sweep out your truck there is a sign inside the truck that your eye does not readily catch. If you don't they charge a fee of 25 dollars. Alot of areas for them to charge you a fee and they don't tell you about any of them at pickup.

Neal S. on

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Susan M. on

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Picked up uhaul in Tilton N.H. Supposed to return 2 days later in Lynn mass Sorry didn't have help to unload A very nice Riding uhaul I give them a great review

Sheila B. on

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The AC didn't work in the truck.

Jeffery B. on

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Bill S. on

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Michael T. on

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can't think of anything. the staff is very friendly

Jeffery B. on

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RAY B. on

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The manager and personal were above and beyond I feel the security was top notch respectful and I would always recommend this haul to anyone by far one of the better hauls I have ever used thank you.

Burrell W. on

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ROBERT D. on

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Excellent customer service and staff. Wonderful place thanks so much

Todd R. on

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Michael G. on

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Christopher B. on

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Mark R. on

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nancy m. on

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John D. on

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Stephen C. on

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Extremely helpful and pleasant! Thank you!

Karen D. on

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A+

william b. on

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Thanks for your help organizing several moves while I was remotely located. Everything went as planned on my arrival.

tom p. on

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Romona and Tony are absolutely fantastic to work with.

Valiere H. on

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I will be back in the fall!!! Ramona is a definite attribute to UHaul

Angela M. on

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Ramona was great; however the overall customer service has been a poor experience. Will NOT be a returning customer.

Andrew P. on

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Responsive, patient, knowledgeable, and clear.....It was a pleasure talking with them and getting us onboard.

trish t. on

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Was too expensive

Renee G. on

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I felt very secure leaving my belongings at this storage unit, and it was very convient as well.

tom p. on

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Tony was a pleasure to work with

Teri K. on

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Our customer service agent was awesome. She answered all of our questions, was pleasant and enjoyable to work with

Janise d. on

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Fast and great people

minoo m. on

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Ramona, the manager at this U-Haul location, has been consistently a strong and effective professional and this time was no exception. She is a true asset to your company. Thank you again, Ramona!

Janise d. on

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Great service and fast

Garry L. on

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good experience

ROBERT B. on

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Very well run and organized facility

jean s. on

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What a pleasant experience it was from contact to finish renting storage units from this business, Very nice business, Neat and clean, Owner went out of his way to give me such good service. I

Carolyn J. on

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Helpful staff.

Earl W. on

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Good location.

John C. on

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Great staff helped me with all my needs they were fantastic.

Terry B. on

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Excellent staff, thank you

Delia S. on

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Very helpful & friendly staff

Nicolas B. on

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No comments

Marnix V. on

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All of our furniture from the U box is ruined due to mold, thousands of dollars worth.

Kelly B. on

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Easy in and out. I didn't have any problem at all storing my 31' motor home in their lot. No problem with security at all. It worked out perfectly for me.

Douglas C. on

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Great place

Theresa L. on

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They need more help on the weekends. It’s hard to get things done in a timely manner when there is one employee trying to run the place and take care of everything, especially on a weekend.

GARRET B. on

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constant rate changes, (four in two years), plus cameras in only the first two rows provided security only to some. Moisture issues as well as gaps to other units allow bugs and other pests in.

JENNIFER G. on

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Very Friendly and helpful. Had a storage unit here for 3 + years with no problems. Very helpful with the Ubox too.

minoo m. on

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Ramona was professional, efficient, friendly, prompt, and did not miss a beat. Recommend highly and appreciate her hard work.

ariana z. on

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Easy to move in and move out. Nice, simple, clean, well-lit and well laid out.

ann g. on

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Ramona and her staff were helpful and very accommodating. I would highly recommend this U-Haul location for your moving and storage needs.

Cherie L. on

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Great experience

Katelyn A. on

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My beds got covered in mold alert worse place I have ever stored my stuff.

Lawrence C. on

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Would use this facility again

Mike G. on

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I payed for 24 hour access and the gate was broke or not working all those years I paid for a service and not got anything for it what A SCAM you have going

Brenda L. on

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The online payment plan is helpful and relatively convenient.

marion l. on

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I would use U-Haul storage again

Rebekah W. on

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All workers very kind and helpful

Bob M. on

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Thx. 👍

Michael G. on

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Thank you for everything

Charles B. on

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Terrific friendly and helpful staff

Ken P. on

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Outstanding customer service. Friendly, courteous, and very knowledgeable staff. It was a pleasure to do business with them.. 5 STARS for them.

James K. on

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From Day one, Tilton storage was Excellent, The staff that I came in direct contact with was exceptional, Both Carly the original manager and her replacement Ramona were outstanding, Wonderful people

BARBARA J. on

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It was quick and prompt

Ben F. on

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Staff was rude

Fred C. on

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Great and very efficient manager.

Randy S. on

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Great experience