Customer Reviews for U-Haul Moving & Storage of Tilton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Tilton

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ed S.
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Very helpful knowledgeable staff auto trailer towed awesome both empty and loaded. Your now my U Haul store if and when I need to move anything.

wayne F.
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You guys did everything correct and were friendly and professional. Thank you

lisa M.
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Customer did not leave a comment.

RALPH R.
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Always had and A+ experience here. My 3rd time here.

Richard A.
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Edwin W.
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kelly P.
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Repeat customer to this location. Love the fast friendly and professional service i always receive.

Frank B.
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Semyon P.
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Joseph K.
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carole H.
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Honestly, that pick up is so well maintained that it made me want one of my own.

Sarah D.
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Allison M.
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I would if there was no other option. I feel the mileage charge was excessive and when I picked the truck up it had 3/4 tank of fuel, which is what I returned it with however I was charged on my invoice for an additional 2.2 gallons, I called and got no where with them they insisted it had more in it when I picked it up.

Timothy F.
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Ryan Patrick C.
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They are very friendly!

Ned W.
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Christine C.
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Excellent

Donald A.
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My experience was outstanding. I had reserved online and the vehicle I requested was all set up when I arrived. It was in excellent condition and super clean. Mike did a pretrip inspection walk around of the vehicle with me and pointed a number of features. He answered my questions about toll road billing and additional driver. He also suggested moving equipment like blankets and a dolly, as well as options for storage units, which we decided we did not need. The return experience was outstanding as well and took no more than a few minutes. I would strongly recommend this location.

Jonathan R.
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Customer did not leave a comment.

Kaiden K.
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Why have contactless pick up that makes me go inside to pick up the key and have to deal with a person without a mask? That's not contactless.

Bryan S.
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Nothing. The staff was professional and courteous, and the equipment clean and in working order. Excellent location.

Victoria S.
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We got there at 8 AM as scheduled to pick up the truck. There were two very helpful people there ready to assist. The truck was pulled out front with the keys in it and they dolly and quilts already in it ready to go. Great service!

Thomas H.
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Michelle S.
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Earl G.
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Michael O.
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Phil S.
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Very good professional service I did not have to wait long for the vehicle I would go there again

Linda M.
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Thomas C.
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Very friendly and accommodating. No mask was required!

Arthur S.
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David A.
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Susan H.
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William G.
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Great team

WILLIAM Z.
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Aaron P.
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Charles M.
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I have rented quite a bit of UHaul equipment, trailers and trucks. That little 5 x 8 trailer I used this time was the best of all I have hauled, followed like it was part of my truck. I told the fellow at the dealership to "do not let that one go out of state or leave here, best I ever used, might need it again," plus, you cannot beat the price anywhere. Edward the fellow I dealt with at the dealership is also a true professional and very nice.

Edward B.
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Andrew C.
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Scott R.
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Nothing

Daniel B.
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George H.
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This was a very good experience. They are very good with their covid procedures. I felt comfortable dealing with them

Christopher C.
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Mona is always great

William G.
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lynn D.
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Andrew C.
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RICHARD S.
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The Tilton facility was very professional and attentive to serving my needs in an efficient manner.

Ralph Q.
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The entire process was quick simple and inexpensive. Mind you I only rented a motorcycle trailer, but getting it was easy and returning was even easier. When I returned I barely got out of my truck.

David R.
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My wait time was entirely too long at both pickup and return. I made my reservation online and reserved a pickup for 9 am. I arrived at 9:10. A woman was picking up a trailer. Due to computer issues, phone issues, your sole employee having to hookup her trailer, and your employee deciding to take care of a returned trailer ( by someone who came after me), I had to wait 45 minutes or so, and was late to my job site. Similarly, when I returned the pickup, your employee had to go unhook a trailer....while I waited. Both employees were courteous..... but you processes are poor.

janna H.
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Customer did not leave a comment.

Barbara A.
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Great service. Location could be tough to get in and out of.

robert F.
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BRUCE T.
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Staff came out of office and met me in the drop off area. Check in went fast. Very friendly.

SCOTT M.
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Just an after hours drop. All good!

daniel O.
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Need additional help

RICHARD S.
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My needs were met in a timely, professional manner.

Wendy R.
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No improvements needed. Excellent customer service. Perfect experience.

Anthony L.
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Thomas D.
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Nothing, service was great

Greg G.
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Picked up U-haul (very loud) returned next day and blamed for cadillac converter being cut. I explained truck was very loud when picked up that it wasn't done in my time

Richard B.
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Rhoda F.
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Kerry J.
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Laura P.
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Excellent experience.

John P.
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Chris H.
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Charles T.
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Dana L.
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Guy R.
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Good experience and friendly staff.

Vincent P.
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Graeme B.
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Goearge T.
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I was astonished to get a request to unlock my cell phone from U-Haul. This related to capturing an image of my driver's license. Does U-Haul honestly believe this software can escape being hacked? A systemic data breach would create an astonishing legal liability. That is a crazy risk for anyone to take. Though your attorneys may think the mouse print in the cram-down on-line contract will protect, the reputational risk is huge. This is not the old U-Haul I used and trusted enough to pre-pay in an effort to be Covid considerate. New management is showing errors galore there.

PHILIP P.
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Great customer service.

Garrett D.
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The service was great I would have preferred a trailer with a bit more tread on the tires.

Philip G.
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Tonya Y.
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SIMON B.
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Good U-Haul location and employees. Love the 6x122 cargo trailers.

Bruce R.
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Manager can't hire anyone willing to work so wait times can be long but she does everything she can to assist and will get you what you need.

Karen P.
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The manager was excellent! Best U-Haul experience ever! I have moved several times.

William G.
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Very professional, able to help me even though my reservation was not in the system.

Steffanie J.
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David D.
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SCOTT P.
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Valerie G.
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Ken S.
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Very nice experience. Not expensive at all. Will do it again. Everyone that works there was nice to deal with.

Patrick F.
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Raquel M.
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BRIAN T V.
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When booking online the contract stated it included 121 miles. When I dropped it off I was informed only 84 miles were included. I showed the gentleman my online reservation showing 121 miles. I don like this bait and switch tactics.

Philip G.
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Customer did not leave a comment.

Bruce R.
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Wait times can be long. Corporate needs to do more to help locations hire staff. U-Haul web site does not work and ineffective. Said locations had equipment when they didn't and other locations didn't have equipment when they did. If it wasn't for the fantastic service of the manager at this location I would not use U-Haul

Joanna F.
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Customer did not leave a comment.

Jason H.
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Customer did not leave a comment.

Keith B.
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had several problems with uhauls website trying to reserve equipment

Nicholas M.
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Ramona was efficient, courteous and extremely helpful and knowledgeable including the extra care she provided in following Covid guidelines like I have never seen anywhere to keep us all safe. She made our return super easy after hours and was even willing to come back in to assist us with unhitching procedure if needed. Could not ask for better service or experience!

sara M.
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Russell K.
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They could not have been more courteous and helpful. Great! I also rented a 6x12 trailer in U-Haul Lebanon NH same weekend under my neice's name....same thing, went out of their way to help!

Rudy V.
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Now this was more like it. A very friendly worker was right there to greet me, inspect the truck and email my final receipt.

ROBERT F.
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paula was awesome & helpful with some of the issues we had

David M.
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Jennifer C.
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James H.
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Staff was great answered all my questions and explained everything about my rental

No reviews have been submitted for this location.

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