Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When you need road side service it would be great with a timely update with eta as it never happened and resolved issue before call back . That was at 1am in deleware .
TROY L
Rating:
5.0
It was a great experience would rent there again
SUSAN B
Rating:
5.0
Always friendly & accessible. Best storage facility thus far.
Jeffrey P
|
Overall Experience
Rating:
3.0
Prices are very high compared to your competitors
steven b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David D
Rating:
5.0
The U-Haul Team in Tilton were responsive, very professional and made the return process very quick and easy.
PETER T
Rating:
5.0
Ramona is awesome. I probably spoke to her a half a dozen times over the year and a half that I was working with this uhaul location. She is excellent very very friendly and fun. The rest of the staff has been pleasant.
ANDREW B
|
Overall Experience
Rating:
5.0
Great customer service. Polite and friendly. I would go back for my future rental needs.
MARK C
Rating:
5.0
Nothing. .. first time using u haul what an excellent experience .if I ever use this company again this two locations were very accommodating !
JEFFREY B
Rating:
5.0
Great service, Equipment is always in great shape
ALAN M
Rating:
5.0
Customer did not leave a comment.
WAYNE H
Rating:
5.0
Customer did not leave a comment.
RICHARD V
Rating:
5.0
Thanks for your help!
Maybe include ball and hitch 🤷
MICHAEL L
Rating:
5.0
all employees went above what was needed
DENNIS S
Rating:
1.0
There was trash blowing around from under the seat in the truck while I was driving. The front staff was very rude telling me I didn't pay for my rental when I did and the women who took my payment was called and agreed she received the cash. Was told they don't take cash however the lady that took it and told him where it was. He kept telling me no when I tried to explain how I paid. I am very dissatisfied with this location.
KIMBERLY T
Rating:
3.0
Trailer was old, the inside tie down bar was coming off the trailer so we couldn’t use it. Long check in time- took over 30 min to complete paperwork
TIMOTHY W
Rating:
5.0
Customer did not leave a comment.
STEVEN R
Rating:
5.0
Customer did not leave a comment.
WALTER V
Rating:
5.0
Customer did not leave a comment.
MARK S
Rating:
5.0
Customer did not leave a comment.
ETHAN F
Rating:
4.0
Customer did not leave a comment.
JAMES S
Rating:
5.0
Customer did not leave a comment.
RONNIE L
Rating:
3.0
Customer did not leave a comment.
KATHRYN D
Rating:
5.0
Customer did not leave a comment.
angie c
|
Overall Experience
Rating:
5.0
Fast and efficient service. Friendly staff.
JAMES L
Rating:
5.0
I looked at several storage locker businesses. This by far was the nicest, organized, friendly staff. very good security happy with my decision.
Richard S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GREG F
Rating:
5.0
Nothing she was extremely helpful:)
PETER O
Rating:
5.0
Customer did not leave a comment.
Jody N
|
Online Move In
Rating:
5.0
Very helpful and pleasant!
TEAGAN D
Rating:
5.0
Customer did not leave a comment.
ETHAN F
Rating:
5.0
The attendant (I did not get his name) was very helpful and made the drop off quick and easy.
MICHAEL T
Rating:
5.0
Customer did not leave a comment.
PETER B
Rating:
5.0
Customer did not leave a comment.
ANTHONY B
Rating:
5.0
Customer did not leave a comment.
JAMES F
Rating:
3.0
The door to my storage unit did not fit the tracks, opening and closing the door was a hassle and got stuck every time. The door was partially open and exposed at the bottom.
If my items were already not in storage when I realized that I would have asked for a different unit. But the time I realized that the office was closed and I needed to move my items. I was stuck with the unit. I did let them know but there was nothing they could do at that point.
Sheryl C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PHILIP W
Rating:
5.0
Customer did not leave a comment.
WILLIAM S
Rating:
5.0
Overall we are extremely impressed with the customer service experience end to end on this renal! The U-Haul team members we interacted with were exceptional!
To start, Jasmine proactively called us approximately 24 hrs. in advance to confirm the reservation details were accurate and made us feel at ease knowing our equipment was already at the pickup location and ready to go for our pick up day.
The day of pick up we met Charles and he was incredible! Charles was friendly, patient, knowledgeable and his help with everything greatly reduced our stress that day of the move. Thank you Charles!
At the drop in Tilton, NH we were greeted at the gate by another friendly member of the U-Haul team and promptly directed us to the drop off area. Regrettably I didn't catch her name because she was so efficient we didn't have time to ask! We then dropped of the equipment with Rich, who was friendly and fast with the drop off process. This has been our best U-Haul experience ever. Whatever y'all are doing at these locations don't stop! Great people,10/10 customer experience, Thank you for making our rental as stress-free as possible!
RACHEL L
Rating:
5.0
Customer did not leave a comment.
PHILLIP S
Rating:
5.0
Very helpful and knowledgable staff. Great to work with.
PAUL B
Rating:
5.0
Customer did not leave a comment.
GEORGE B
Rating:
5.0
Easy to reserve trailer on line , but just let people know that you have to at least take the $5000 insurance ahead of time.
Excellent service overall.
STEVEN G
Rating:
5.0
Customer did not leave a comment.
Michael L
Rating:
5.0
Customer did not leave a comment.
Chris N
Rating:
5.0
Customer did not leave a comment.
starling m
Rating:
5.0
Customer did not leave a comment.
JEFFREY P
Rating:
5.0
Customer did not leave a comment.
ERIC D
Rating:
5.0
Excellent service team. Everything went as planned.
PAUL R
Rating:
5.0
Customer did not leave a comment.
SUZANNE B
Rating:
5.0
Customer service was excellent.
STEPHEN B
Rating:
5.0
Customer did not leave a comment.
DEBORAH L
Rating:
5.0
I use this location frequently and the staff and equipment are always excellent.
KEITH V
Rating:
3.0
Did not get my money back when I never used facility!
brittany d
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Allan G
Rating:
5.0
Customer did not leave a comment.
TAMMI M
Rating:
3.0
Clean maybe but not inviting. Small and crowded
MICHELE H
Rating:
5.0
Nothing. Everything was perfect.
CHARLES S
Rating:
5.0
Customer did not leave a comment.
CURTIS S
Rating:
5.0
Customer did not leave a comment.
LYN J
Rating:
4.0
Customer did not leave a comment.
ROBERT S
Rating:
3.0
Retire the older trucks! My rental was a 20ft truck. It was very tired! The steering wandered all over and felt very loose. It felt extremely under powered, had to almost put the pedal to the floor to go uphill at a stop light and it crawled the whole way. Even when empty it had a hard time moving it's own weight! Also, the ignition would turn without the key, so it could be started by anyone! Not my first u- haul rental, but definitely my worst! It got the job done, but wow, what a ride hahaha!
Robert M
Rating:
5.0
Great facility and well run. Very clean and secure. Easy to deal with. Would definitely recommend to anyone.
Lorraine B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ronald L
Rating:
5.0
Customer did not leave a comment.
DANIEL G
Rating:
5.0
It was very easy to rent our uhaul threw the app.we picked it up no problems and dropped it off early with no problems! Guys we dealt with with easy going and gave us great service! I reccomend using this uhaul location!
JASON H
Rating:
5.0
Everything was perfect.
CHARLES S
Rating:
1.0
To say you are a business that focuses on customer service would be a lie- that much I do know, because as soon as I walked in the door to purchase my rental- your mediocre (at best) staff was nothing but short, rude, and to top it off condescending when I all but INQUIRED on the reasons why a debit card from a nationally recognized bank- yes I did the research look it up- it is IN FACT A BANK- whether or not there are physical locations has absolutely ZERO to do with it being an ACCREDITED NATIONAL BANK. Capital one literally owns it- how’s that for not being a bank?! it’s okay though, ignorance breeds ignorance as I can tell through this ma n pa type show your running over there. All I came here to say was simply do better. For the love of god, if you want your “business” to survive and not totally ruin uhauls reputation then start acting like professionals- and dont give the 17 yr old with an attitude problem access to your front desk to start with- he was clearly on an ego trip the way he barked out commands and then tried to outsmart me with his childish comments like ooo chimes not even a bank. Why don’t you go back to your playpen, or even better get a real job and maybe hit a book, because clearly education wasn’t at the top of the application in this case. Anyways, I’d write more but I don’t want to give him anymore of a big head. Like I said, do better- if not for yourselves then for the poor people in the community. Jesus. Oh and by the way- I spoke with the lovely people of U-Haul- and they informed me kindly that MOST Of their locations do in fact accept chime- with a smile- the ones that don’t are simply “way behind” as she so laughingly put it. So again- GET YOUR Shiz TOGETHER. And as far as any fees that are due, good luckkkkkk. We paid our bill through U-Haul, we are all set. Have a nice day!!!
Alex G
Rating:
5.0
The owners are wonderful. I rent trailers about 4 times a year and they're always kind, helpful, and professional. I highly recommend this location!
TRACEY B
Rating:
5.0
Customer did not leave a comment.
Meghan O
Rating:
5.0
Customer did not leave a comment.
JASON P
Rating:
5.0
Great Managers and staff!
RICHARD D
Rating:
3.0
You could have let me know up front what the mileage fee was. I stayed local and the mileage was more than the rental! $1.29 per mile is outrageous for a local trip.
PAUL M
Rating:
4.0
Wipers were very bad . I think the vehicles need some looking at. I have had no major issues with this location.
ANDREW B
Rating:
5.0
Customer did not leave a comment.
TIMOTHY T
Rating:
3.0
Customer did not leave a comment.
brittany d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GERALD T
Rating:
5.0
Clean and the staff was very friendly
Philip G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ETHAN F
Rating:
4.0
I was never told till after the rental that there would be an additional "safe tow" charge of $8.00. It needs to be disclosed up front.
GARY B
Rating:
4.0
Customer did not leave a comment.
Scott C
|
Overall Experience
Rating:
5.0
Trinity was fantastic to work with…she went out of her way to help me with the return of a one way rental and a last minute storage unit rental. She made a difficult event less stressful. She gave great customer service and I am very grateful to her.
kim o
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID C
Rating:
4.0
Stay as you are this location has always been good with us
ANDREW B
Rating:
4.0
Customer did not leave a comment.
Michael C
|
First Impressions
Rating:
5.0
Great staff, easy to use storage facility
Susan L
|
Overall Experience
Rating:
5.0
Very nice people at this location. I will rent there again!
JOHN W
Rating:
5.0
Quick, easy, convenient.
PAUL D
Rating:
5.0
Customer did not leave a comment.
NORMAND T
Rating:
5.0
Customer did not leave a comment.
Roger P
Rating:
5.0
Customer did not leave a comment.
LOLAY C
Rating:
5.0
Customer did not leave a comment.
JACK J
Rating:
5.0
Customer did not leave a comment.
MARCOS R
Rating:
2.0
The box was falling apart and the cover was shredding. Door would not stay closed as latches did not work, had to use a padlock to keep it closed but had to add screws to hold the latch for it.
Rude guy on the phone when calling to pick up the box.
Lori S
Rating:
5.0
Second time I’ve use the U-Haul location. It was nasty outside the day I booked the truck, and I received a call to make sure I was ok with the truck I had reserved. The lady that called me, and handed of the keys was very nice.
HEATH L
Rating:
5.0
The staff was very accommodating. They worked to meet my needs. I appreciate their efforts.
Charles S
Rating:
5.0
Need more lighted parking lot
JASON D
Rating:
4.0
The tilton nh and ellsworth me are have no taxis, Lyft or uber (or so sparse- could not get). Please allow the employees to drive you to and from car rentals or somewhere nearby to assist.
JULIE M
Rating:
5.0
Customer did not leave a comment.
CARLOS M
Rating:
5.0
Customer did not leave a comment.
Katherine P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHUNG C
Rating:
5.0
This location was very busy at the time of drop off. Handed the associate the keys and he notified me that he would email my receipt that day and in less than an hour I had my receipt. Very professional!!
MICHAEL W
Rating:
5.0
Great deal
GENE M
Rating:
5.0
Nothing everything went smooth. I extended the rental one day without issues. They were very accommodating.
Charles S
Rating:
1.0
I rented a truck from uhaul to return it an hour away. I also accepted the free month of storage and not only was the manager of the place rude..he locked up our unit for non payment after two days. Thought I got a free month? Now my move is delayed yet another day.. I have no access to my belongings till the morning... Now I have to pay for another night at the hotel and extend the truck.. again. What a joke.
amy f
|
Online Move In
Rating:
5.0
The staff I interacted with were delightful! Happy Holidays!
ETHAN F
Rating:
4.0
Romana and Tony were very respectful and went above and beyond.
Jagger T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LIAM V
Rating:
5.0
The staff is very excited about working with you and take every costumers is treated with respect
DAVID F
Rating:
5.0
We haul food for the food Pantry. and Tilton U-hal has always been there for us.
Northfield T
Rating:
4.0
took me over an hour to check-in because system said car was to heavy to be trailered by the 26 ft truck I rented which waa already OK'd by the reservation website. Staff was great. The system had a glitch but it was eventually taken care of.
Richard K
Rating:
5.0
Customer did not leave a comment.
Rebecca B
Rating:
5.0
Rent regularly from this facility and always have wonderful interactions and service.
DOUGLAS H
Rating:
5.0
prompt helpful service.
KAREN V
Rating:
5.0
Thank you very much for a great customer service
JEANINE M
Rating:
5.0
Customer did not leave a comment.
ROBERT B
Rating:
5.0
Very personable and friendly staff
CARL D
Rating:
5.0
I always have a great experience at this location. They’re professional and efficient.
TRACEY B
Rating:
3.0
Customer did not leave a comment.
Kathryn O
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ALLAN H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexandria G
|
Overall Experience
Rating:
5.0
Staff very friendly and helpful. Also was a very busy truck return day. I saw them all getting right to work going through and cleaning/readying the trucks for the next customers.
tracy s
|
First Impressions
Rating:
5.0
The staff have been very accommodating and helpful. The sense of urgency to assist amongst the staff was very notable.
Alan S
|
Overall Experience
Rating:
5.0
Staff there goes above and beyond. Place is kept clean both inside and out. I would use them again and would and have recommended them.
Pamela V
|
Overall Experience
Rating:
5.0
We arrived after operation hours to store our items for the first time so we had no key....they were very kind to leave instructions on how to access our lock and the # of our unit
It was great!!
linda d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexandria G
|
First Impressions
Rating:
5.0
I have had need for both long-term storage, and day-use vehicles. They always tried hard to make things happen for me...and were usually very successful!
Best Regards,
David S. R. Clark
david c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anna P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rene H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patrick H
|
First Impressions
Rating:
5.0
A young man by the name of cody was able to give me something information over the phone before you facilities closed so that I could have access after hours to unload my items
linda d
|
First Impressions
Rating:
5.0
Fair price, clean and secure storage, friendly service . Very satisfied customer.
Scott C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
GRETTA S
|
Overall Experience
Rating:
4.0
Thank you
William d
|
Overall Experience
Rating:
4.0
Just because of high price.
Kelly P
|
Online Move In
Rating:
5.0
thank you Tony. You were a great help.
William d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lisa o
|
Overall Experience
Rating:
5.0
I only trust U-Haul.
Terry G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
nathan g
|
Overall Experience
Rating:
5.0
Owner was very helpful and friendly. Will definitely recommend to my friends looking. Thank you!
Kelly B
|
First Impressions
Rating:
5.0
Extremely friendly and hugely helpful. They were very professional. In no time at all to go through the rental process. It was a great experience.
Donna G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melinda L
|
Overall Experience
Rating:
5.0
Ramona was always very helpful and friendly! Thank you!
David D
|
Overall Experience
Rating:
5.0
Friendly staff and very helpful.
Phil W
|
First Impressions
Rating:
5.0
Extremely helpful. Awesome experience.
Alan S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nathan g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
rose t
|
Overall Experience
Rating:
5.0
This facility has been run extremely well I am totally impressed in the 7 years that I've been using it on and off I've had multiple unit once big and small drive up and inside storage always been happy will always go back with them.
Christopher A
|
First Impressions
Rating:
5.0
I couldn’t be happier with my experience! The convenience, willingness of the staff to go out of their way to find me the right vehicle and storage unit to fit all of my moving and storage needs.
I have rented from Uhaul many times over the years, and my experience at the Tilton NH location was the best!!!
don a
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Meghan B
|
Overall Experience
Rating:
5.0
Bill was extremely helpful, knowledgeable, and provided excellent customer service!! Give him a raise !😂
mark h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jim C
|
Overall Experience
Rating:
3.0
My storage unit leaked (1119). I had to throw away alot of items.
Shawn S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jacqueline d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alan P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christan g
|
First Impressions
Rating:
5.0
Couldn’t have been better.
walter m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ash w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pam B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EUGENE R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Joann M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Cathryn H
|
First Impressions
Rating:
5.0
Staff was fantastic and willing to help with all of my questions. The location is perfect as I am in the area often.
Melissa C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gary W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JASON H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shirley w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa a
|
Overall Experience
Rating:
4.0
Our 10 x 10 unit was one of several in a row with poor drainage outside the door which resulted in standing water with slippery silt under it. When accessing the unit, i could not avoid my shoes and socks getting soaked and I nearly slipped and fell from the silt. All the other units in the facility are graded properly for drainage but these several around 1623 are a problem. Should be easy to fix.
Doug M
|
Overall Experience
Rating:
5.0
I needed a unit for my nephew who is moving. Bill answered every question and walked me through exactly what I needed to get done online, and was very patient and kind when I had to call back for more help. Bill made it a great experience all the way around.
Lorraine B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LOLAY C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nancy W
|
Overall Experience
Rating:
5.0
Flooded drive in front of my unit with muddy water was next pleasant because of your new construction on site. Monty Daniels
MONTY D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kathrine M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ryan B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Alan S
|
First Impressions
Rating:
5.0
Romana and Tony and their help are SUPER with customer service. I've been in customer service most of my life. You don't see great customer service much in the industry anymore. Thank you all.
Margarette D
|
First Impressions
Rating:
5.0
Great people excellent to do business with would recommend them to and for anyone
Joe H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Normand T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nathan G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JO -
|
Overall Experience
Rating:
5.0
The only place I would go for moving and storage.
Konrad S
|
First Impressions
Rating:
5.0
Ramona, Dominic and Bill at this U-Haul provided excellent service with my initial 6x12 trailer drop-off and later deliveries and pick-ups. Thank you.
Mike Dowling
Michael D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alicha S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kristina W
|
First Impressions
Rating:
5.0
Great experience.
Mike G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keith S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
George B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samantha S
|
First Impressions
Rating:
5.0
Will definitely use this again if ever moving.
Steven J
|
First Impressions
Rating:
5.0
Romona and her staff were really helpful and pleasant to work with.
Robert S
|
Overall Experience
Rating:
5.0
Ramona is the best. You can’t find anyone who would go that extra mile. We have used her facility a couple of times and we got the same best experience. Personality, communication and just all around awesome person. I would definitely recommend this uhaul facility to anyone. This also says the same about her staff also. You need a good leader with exceptional staff to operate a great company.
Ramona you ROCK the Uhaul..
James R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Claire K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tena g
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joy M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michale y
|
First Impressions
Rating:
5.0
Very friendly
Patricia M
|
First Impressions
Rating:
5.0
I went in to fill out paperwork, everything went smoothly and was explained to me how it works. Ramona was very helpful and knowledgeable. Thank you
Nancy W
|
First Impressions
Rating:
5.0
Great people!!
Steven O
|
Overall Experience
Rating:
5.0
The condition of this particular facility prior to the current management was inconsistent; it would deteriorate and then improve for a time as new management came and went. Since the current managers took control this facility has been consistently well maintained and constantly improving. They are good people, hard working, and a pleasure to work with.
KEVIN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lindsay P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia N
|
Overall Experience
Rating:
3.0
I was surprised that I was not offered a refund for my last payment. I left the facility one day after I paid for the month. I feel that I should have been given a refund
Warren B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JONATHAN E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Emily M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KRISTI T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Margaret M
|
Overall Experience
Rating:
5.0
I found the owner and staff to be very kind and considerate
thomas f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald F
|
Overall Experience
Rating:
5.0
Amazing, helpful, very thoughtful .. would go back anytime. And would recommend to everyone.
Nancy M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael S
|
First Impressions
Rating:
5.0
Exceptional assistance from office staff. 👍👍👍
Susan D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Suzanne C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KRISTY L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lisa V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Albert C
|
First Impressions
Rating:
5.0
The Tilton team rocks!!!
Melissa A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
charles m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chris C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ellen J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joann S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CLinton c
|
Overall Experience
Rating:
5.0
The thing I didn’t like is if I was late 4 days, I got charged an additional 20 dollars but if I wanted to move out just a few days after renewal there was no prorated money. I think that’s very unfair and would be only reason to not recommend Uhaul’s facility.
Kevin R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tonya G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARGARET A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mark S
|
Overall Experience
Rating:
5.0
Ramona was always helpful and friendly with whenever I needed help. She made the final moves possible by securing a truck on short notice. Excellent.
JOHN R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wallace W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM S
|
Overall Experience
Rating:
5.0
They staff are tremendous to deal with and very helpful.
Robert S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Warren B
|
First Impressions
Rating:
5.0
Terrific service and efficient-knowledgable management. We will absolutely use this facility in the future and will highly recommend it to others. We could not be more satisfied!!
Peter H
|
Overall Experience
Rating:
5.0
Moved out of a 5x5 unit to a 5x10 box. Worked great. thanks for the suggestion.
Frederick I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christina B
|
Overall Experience
Rating:
4.0
When upgrading to a larger unit I was told I couldn't get credit for time left on the first unit. I get it for an early departure, but this was an upgrade and I should have been credit for the time already paid for.
Philip G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark K
|
First Impressions
Rating:
4.0
There was no lock inside as the email indicated, and the latch assembly is in need of replacement. The gentleman in the office was extremely helpful, friendly, and although very busy with other customers at the time, he was great. This guy was super - can't say it enough, wish I could tell you his name, but it was Wednesday late morning.
Philip G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Katherine R
|
Overall Experience
Rating:
5.0
Pleasant experience
Dan O
|
First Impressions
Rating:
5.0
Very clean and professional also customer service is so nice thank ypu Brittany for all you do and being so kind .
Renee M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eliza S
|
Overall Experience
Rating:
5.0
I had a fantastic experience and their team on site was awesome!!! I’m so thankful!
Melissa A
|
First Impressions
Rating:
1.0
Contract said 24 hr7 daya week access. I was kicked out of my unit twice that i paid for because without informed info the hrs where changed by the facility live in on site nanager. And wasnt allowed access to my contracted paid for unit. And was blocked from access with signed contract of 24 hr 7 day acess
icson w
|
Overall Experience
Rating:
4.0
Exceptional customer service.
Virginia C
|
Overall Experience
Rating:
4.0
I started July 11th 2018. I checked out on May15 2021. I left 4 days after I paid my bill I think it was unfair to keep my last paymnet. I should have been charged for a week at the most not the whole month. I am sure it ws rented the next day.
Karen K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Richard F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James M
|
Overall Experience
Rating:
5.0
Great staff and very helpful. Will be a repeat customer in the future.
Michael O
|
Overall Experience
Rating:
5.0
Great customer service and always helpful if I needed anything will definitely be back if I need to storage unit thanks
Randy N
|
Overall Experience
Rating:
5.0
Romona and staff at Uhaul, Tilton, NH are gracious and competent, made our move so much less stressful. Thank you!
Virginia C
|
First Impressions
Rating:
5.0
Staff was very helpful and ensured snowmobile would be safe.
James C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
john r
|
Overall Experience
Rating:
5.0
People that work there are very friendly I would go back if I had to
DAWN G
|
Overall Experience
Rating:
5.0
Well done and reasonable price
james k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Emma A
|
Overall Experience
Rating:
5.0
There are no words to express how grateful I am that we could straighten everything out in this pandemic, I only have great things to say about Ramona and her crew
sean c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kristy r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joy M
|
First Impressions
Rating:
4.0
The fees are simply too much for me to pay at this time. I had asked for late fees to be waived on at least 3 separate occasions as I simply was having a difficult time paying and would wind up paying my storage rental late. I was promised that management would look into waiving the fees and I never heard back on any of 3 occasions.
christine b
|
Overall Experience
Rating:
5.0
Like that they got me in and they handled everything and I didn't have to worry about anything and that's what I call good service thank you
Alicha S
|
First Impressions
Rating:
5.0
Ramona is awesome
mark p
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cheryl A
|
Overall Experience
Rating:
5.0
All staff professional and helpful.
Wayne F
|
First Impressions
Rating:
5.0
Thanku fro the help and u guys are so grat i will go thoue u guys agong
Susan B
|
Overall Experience
Rating:
5.0
Ramona was very helpful!!
Carl O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Emma A
|
First Impressions
Rating:
5.0
Thanku guys fro the help u guys are the best and cheper and freindly and nices
Susan B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LOLAY C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Johnna s
|
First Impressions
Rating:
5.0
Ramona and crew were fantastic! Every question,concern, comment was answered professionally and what a great place to store my belongings. I had 3 storage units and rented numerous amount of trucks. Every time I rented out a truck they were there to greet me and was very courteous. Thank you Ramona and family!
Joeseph M
|
Overall Experience
Rating:
5.0
Very friendly services, good security control and convenient hours at the location were impressive. I especially appreciate the manager, Ramona, who ensured that everything was ok with my needs. Thanks Ramona.
inhyong l
|
Overall Experience
Rating:
4.0
Price is a little high
Felisha C
|
First Impressions
Rating:
5.0
Friendly and helpful staff
Charles F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynne G
|
First Impressions
Rating:
5.0
Ramona was terrific and I look forward to a great rental experience.
Peter H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ellon T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KELLY C
|
First Impressions
Rating:
5.0
Good job!!!
derrick m
|
First Impressions
Rating:
4.0
Amazing service and the people were so kind curtis and helpful. I would highly recommend them
Tina H
|
First Impressions
Rating:
4.0
Wonderful people running this location but the storage units are rather small. The 10' x 15' is high but not very long. Harder to stack boxes high because the weather factors will cave in boxes.
Joeseph M
|
First Impressions
Rating:
5.0
The staff there was really humble and resourceful to my situation and I appreciated all the help they offered.
brent p
|
Overall Experience
Rating:
5.0
I love this location nice friendly service who go above and beyond to help the customers. I store my Harley here and it is safe and secure!
I recommend this place to anyone who in need or space.
PENNY E
|
First Impressions
Rating:
5.0
Great people running this place! They do all they can to try to accommodate you!
Rick P
|
Overall Experience
Rating:
5.0
The manager and personal were above and beyond I feel the security was top notch respectful and I would always recommend this haul to anyone by far one of the better hauls I have ever used thank you.
RAY B
|
Overall Experience
Rating:
5.0
Extremely helpful and pleasant! Thank you!
Stephen C
|
First Impressions
Rating:
5.0
A+
Karen D
|
Overall Experience
Rating:
5.0
Thanks for your help organizing several moves while I was remotely located. Everything went as planned on my arrival.
william b
|
Overall Experience
Rating:
5.0
Romona and Tony are absolutely fantastic to work with.
tom p
|
Overall Experience
Rating:
5.0
I will be back in the fall!!! Ramona is a definite attribute to UHaul
Valiere H
|
Overall Experience
Rating:
2.0
Ramona was great; however the overall customer service has been a poor experience. Will NOT be a returning customer.
Angela M
|
Overall Experience
Rating:
5.0
Responsive, patient, knowledgeable, and clear.....It was a pleasure talking with them and getting us onboard.
Andrew P
|
First Impressions
Rating:
4.0
Was too expensive
trish t
|
Overall Experience
Rating:
4.0
I felt very secure leaving my belongings at this storage unit, and it was very convient as well.
Renee G
|
Overall Experience
Rating:
5.0
Tony was a pleasure to work with
tom p
|
First Impressions
Rating:
5.0
Our customer service agent was awesome. She answered all of our questions, was pleasant and enjoyable to work with
Teri K
|
First Impressions
Rating:
5.0
Fast and great people
Janise D
|
Overall Experience
Rating:
5.0
Ramona, the manager at this U-Haul location, has been consistently a strong and effective professional and this time was no exception. She is a true asset to your company. Thank you again, Ramona!
minoo m
|
First Impressions
Rating:
5.0
Great service and fast
Janise D
|
First Impressions
Rating:
5.0
good experience
Garry L
|
Overall Experience
Rating:
5.0
Very well run and organized facility
ROBERT B
|
Overall Experience
Rating:
5.0
What a pleasant experience it was from contact to finish renting storage units from this business, Very nice business, Neat and clean, Owner went out of his way to give me such good service. I
jean s
|
First Impressions
Rating:
5.0
Helpful staff.
Carolyn J
|
Overall Experience
Rating:
5.0
Good location.
Earl W
|
Overall Experience
Rating:
5.0
Great staff helped me with all my needs they were fantastic.
John C
|
First Impressions
Rating:
5.0
Excellent staff, thank you
Terry B
|
Overall Experience
Rating:
5.0
Very helpful & friendly staff
Delia S
|
Overall Experience
Rating:
4.0
No comments
Nicolas B
|
Overall Experience
Rating:
1.0
All of our furniture from the U box is ruined due to mold, thousands of dollars worth.
Marnix V
|
Overall Experience
Rating:
5.0
Easy in and out. I didn't have any problem at all storing my 31' motor home in their lot. No problem with security at all. It worked out perfectly for me.
Kelly B
|
Overall Experience
Rating:
5.0
Great place
Douglas C
|
Overall Experience
Rating:
4.0
They need more help on the weekends. It’s hard to get things done in a timely manner when there is one employee trying to run the place and take care of everything, especially on a weekend.
Theresa L
|
Overall Experience
Rating:
3.0
constant rate changes, (four in two years), plus cameras in only the first two rows provided security only to some. Moisture issues as well as gaps to other units allow bugs and other pests in.
GARRET B
|
Overall Experience
Rating:
5.0
Very Friendly and helpful. Had a storage unit here for 3 + years with no problems. Very helpful with the Ubox too.
JENNIFER G
|
Overall Experience
Rating:
5.0
Ramona was professional, efficient, friendly, prompt, and did not miss a beat. Recommend highly and appreciate her hard work.
minoo m
|
Overall Experience
Rating:
5.0
Easy to move in and move out. Nice, simple, clean, well-lit and well laid out.
ARIANA Z
|
Overall Experience
Rating:
5.0
Ramona and her staff were helpful and very accommodating. I would highly recommend this U-Haul location for your moving and storage needs.
ann g
|
Overall Experience
Rating:
5.0
Great experience
Cherie L
|
Overall Experience
Rating:
1.0
My beds got covered in mold alert worse place I have ever stored my stuff.
KATELYN A
|
Overall Experience
Rating:
5.0
Would use this facility again
Lawrence C
|
Overall Experience
Rating:
1.0
I payed for 24 hour access and the gate was broke or not working
all those years I paid for a service and not got anything for it what A SCAM you have going
Mike G
|
Overall Experience
Rating:
4.0
The online payment plan is helpful and relatively convenient.
Brenda L
|
Overall Experience
Rating:
5.0
I would use U-Haul storage again
marion l
|
Overall Experience
Rating:
4.0
All workers very kind and helpful
Rebekah W
|
Overall Experience
Rating:
5.0
Thx. 👍
Bob M
|
Overall Experience
Rating:
5.0
Thank you for everything
Michael G
|
Overall Experience
Rating:
5.0
Terrific friendly and helpful staff
Charles B
|
Overall Experience
Rating:
5.0
Outstanding customer service. Friendly, courteous, and very knowledgeable staff. It was a pleasure to do business with them.. 5 STARS for them.
Ken P
|
Overall Experience
Rating:
5.0
From Day one, Tilton storage was Excellent, The staff that I came in direct contact with was exceptional, Both Carly the original manager and her replacement Ramona were outstanding, Wonderful people
