Customer Reviews for U-Haul Moving & Storage of Tilton

2466 reviews

314 Laconia Rd Rte 3   Tilton, NH 03276
(I-93 Exit 20 E)

(603) 286-8033

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(603) 286-8033

314 Laconia Rd Rte 3
Tilton, NH 03276
(I-93 Exit 20 E)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Richard F.  |  First Impressions 
Rating:
5.0

Give your manager Ramona a raise. Thank you!

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Fast and easy to rent a truck!

Peter H. 
Rating:
5.0

Very polite, pleasant, and helpful people at this location!

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Lauren T. 
Rating:
5.0

Nothing

Richard B. 
Rating:
5.0

It was a perfect experience in every way. The staff are excellent people to deal with. Dennis

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Great staff and very helpful. Will be a repeat customer in the future.

Michael O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

You guys are running a great location! Was in and out quickly. Everyone was very friendly and helpful.

Wayne M. 
Rating:
5.0

Very nice person helped with return. Trailer performed perfectly. Would definitely recommend.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

The customer service rep at the Tilton facility was very friendly and professional.

MARK A. 
Rating:
5.0

Live person, much easier, you walk away knowing what is going on.

Leo B. 
Rating:
5.0

Overall GREAT experience. Knowledgeable staff making the whole experience wonderful. Will be using Uhaul again!

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Paul A Jr Y. 
Rating:
5.0

Great place to rent a truck from.

Michael F. 
Rating:
5.0

Fast and friendly service.

John F F. 
Rating:
5.0

Customer did not leave a comment.

Constance S. 
Rating:
2.0

The owner is fabulous but her staff are clueless & just bodies present but can not answer any questions & are useless. My rental unit had over an inch gap at the bottom so bugs, dirt & snow could get in, I jerry-rigged a pool noodle inside to block the leaves & snow from blowing in. Overall I would not recommend this location.

Johnna S. 
Rating:
3.0

We were told that we would have a couple hundred taken off the bill by the guy in Tilton because we brought the truck back so early, but we never got the discount.

Christian K. 
Rating:
5.0

Nice people to do business with. Great service!

Kenneth B. 
Rating:
5.0

Nothing great service and rental Ramona should be proud of her business

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Uhaul corporate price gouging. Rental double cost from same time last year same vehicle. Would not recommend Uhaul corporate.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Rudolph P. 
Rating:
5.0

Customer did not leave a comment.

Beth H. 
Rating:
3.0

Customer did not leave a comment.

Sara C. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Superbe customer service.

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

Troy M. 
Rating:
5.0

Customer did not leave a comment.

Randall K. 
Rating:
5.0

Customer did not leave a comment.

todd E. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
3.0

The after hours return was a nightmare! In addition to answering questions about the mileage and fuel level we had to take photos of the mileage and gas gauge, inside cab and cargo area, location where the van was dropped off and the photos won't upload unless they are in perfect focus. If you choose to use after hours drop off DO NOT leave the location without completing the link that U-Haul sends you.

Brian P. 
Rating:
5.0

Love the people at Uhaul Tilton, NH! Highly recommend this facility. Thank you for being accommodating during off hours. It was truly appreciate.

Maria S. 
Rating:
5.0

Great customer service and always helpful if I needed anything will definitely be back if I need to storage unit thanks

Randy N.  |  Overall Experience 
Rating:
4.0

Nothing.

Richard D. 
Rating:
3.0

My criticisms are mostly for U-Haul as a whole. I have rented A LOT of Uhauls over the years. You say you “record all calls to KEEP YOUR PROMISES”. Well review my call from Thursday evening, 4/22 where I spoke to Liz. I was promised 1,000 miles for my trip and did not get that. I was charged way more at the store than promised and no one tried to make it right. In fact, I was ignored until after I returned the van, after I made my third call. I was given a small credit and I am grateful for that, and I was finally called by someone at the location and we agreed that the problems begin at the central scheduling location. I was not given any of the standard package rates included on the contracts given at the locations. It is not a pleasant experience when you expect to pay one price and then it is over $100 more when you check out. Especially in a pandemic, with family crises, sick family and lack of employment. For these reasons, YES, I would recommend this location, and likely return myself. But U-Haul central needs help training their people. It should also be possible to contact stores directly. Prior to this rental I tried to find their direct number and all I got was the general U-Haul number. I feel for the people at the store. They are forced to clean up the messes caused by people they don't even know, and then manage upset clients like me. In this case, my reason for needing the U-Haul was not a happy one. It was not a trip to celebrate like all of the others in the past. It was painful and emotional and cost a lot of money that none of us had. A positive experience would have helped so much. In fact, I was lied to by Liz and the good people in Laconia had to deal with that mess and my upset, too. I highly recommend you do something to educate everyone across the bird so franchises don't have to struggle, and people like me know what they are in for, payment wise. Thank you.

Cathy Ann V. 
Rating:
5.0

Romona and staff at Uhaul, Tilton, NH are gracious and competent, made our move so much less stressful. Thank you!

Virginia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teagan A. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

Great! Clean trucks, very helpful

Katrina S. 
Rating:
5.0

We just returned from cross country with a piece of equipment and the gentleman at u-haul helped us in the rain get the car off the the car carrier and get us on our way home. Thankyou u-haul.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Hector H. 
Rating:
5.0

Customer did not leave a comment.

erin M. 
Rating:
5.0

Customer did not leave a comment.

WINIFRED M. 
Rating:
3.0

Customer did not leave a comment.

Harold O. 
Rating:
5.0

Called on the phone to let them know I was coming and when, met me at the gate told me where to drop off the trailer and helped me park it. Again great person.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Brian Richard C. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

No other location that I would go to. I trust them.

Joy M. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

I am a regular customer with the Tilton and Moultonboro locations. Tony and Ramona are excellent

Robin W. 
Rating:
5.0

Nothing the people you have there are excellentp

Paul L. 
Rating:
5.0

Staff was very helpful and ensured snowmobile would be safe.

James C.  |  First Impressions 
Rating:
4.0

I would rent again

David B. 
Rating:
4.0

Customer did not leave a comment.

Linda F. 
Rating:
5.0

Brian was great to work with he was very professional,courteous and helpful with everything.He is truly a valuable asset for Uhaul and I would highly recommend him.

Joseph A. 
Rating:
5.0

Very friendly. Equipment was great and the hours convenient for us. Top rating.

David D. 
Rating:
5.0

Customer did not leave a comment.

LOUIS T. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Easy - staff was great. Process was simple. Great experience!

Audrey G. 
Rating:
5.0

Customer did not leave a comment.

Irene B. 
Rating:
4.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

All went very well. The van offers a good alternative to one of the small trucks if you don't have a big load. And I was lucky to get a nearly new vehicle!

DAVID J W. 
Rating:
5.0

Rented a 9 x 12 trailer that was very rusty and banged up. It worked fine but even when I put cardboard down, my new furniture got rust stains on it.

Sherrie W. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

Customer did not leave a comment.

Nathan G. 
Rating:
5.0

Customer did not leave a comment.

MADELINE R. 
Rating:
3.0

We struggled with getting our car onto the tow dolly. We were only assisted after 45 mins of trying. The lady who came out was absolutely amazing! She definitely was our life saver!

TERRELL D. 
Rating:
5.0

Friendly customer service and easy pick up ad drop off.

Keith H. 
Rating:
5.0

This review is regarding UHaul Tilton NH ID#790049: Ramona is phenomenal! This has been by far the best UHaul experience I have had as Ramona is organized, efficient, knowledgeable, kind and respectful! I had arrived in NH and after 6months, packed another UBox for shipping out of state--- Ramona always answered with a cheerful voice and was always willing to help and advise-- no matter how many times I called! I am most grateful for her assistance while in NH.

Debra M. 
Rating:
4.0

Customer did not leave a comment.

lauren N. 
Rating:
5.0

All around great help courtesy and easy to wo r k with id reccomend this business to anyone who asked and would say the same to people who didnt ask ,very happy with the treatm we nt i was offered from the hours they were available to the tru c k th r y gave us to the af g ordability couldnt ask for mmore thank you Jay Barton

Starr W. 
Rating:
5.0

Customer did not leave a comment.

Erica M. 
Rating:
4.0

They were very kind and explain how it all works.

Andrew O. 
Rating:
5.0

Customer did not leave a comment.

LAURA B. 
Rating:
4.0

Customer did not leave a comment.

john r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

david Z. 
Rating:
5.0

Did great

Heidi P. 
Rating:
5.0

Customer did not leave a comment.

John E D. 
Rating:
5.0

EVERYTHING HAS BEEN GREAT FOR ME SO I CANT THINK OF ANYTHING JUST KEEP UP THE GREAT WORK

Donnie G. 
Rating:
5.0

Customer did not leave a comment.

Eugene C. 
Rating:
5.0

Customer did not leave a comment.

pamela B. 
Rating:
5.0

People that work there are very friendly I would go back if I had to

DAWN G.  |  Overall Experience 
Rating:
5.0

Well done and reasonable price

james k.  |  Overall Experience 
Rating:
5.0

First-class service

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Robin W. 
Rating:
5.0

Great service. Very easy check in and check out. Very friendly and helpful. Covid friendly...very safe.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

wayne B. 
Rating:
2.0

Goods not slated to arrive for another 1.5 weeks

Johnna S. 
Rating:
5.0

Customer did not leave a comment.

lisa a.  |  First Impressions 
Rating:
5.0

The staff are friendly, reliable and professional. We will definitely be using this location again.

Guy H. 
Rating:
4.0

Customer did not leave a comment.

Ray S. 
Rating:
5.0

Absolutely nothing. They were great. At first I started using the app and it just didn't work out. Not the first time the app didn't work. But they came out and they help me and we switched it to inside completed transaction. Easy peasie

joy M. 
Rating:
5.0

When I originally made my reservation it was out of facility approximately 3 mi from my house. At some point within the 24 hours prior to my picking up the van it was changed to a facility 30 miles away. That is absolute BS. You can't do that to customers. I found out as I was sitting in the facility close to my house that it wasn't there. The facility I did pick up my van at was fantastic but that does not make up for U-Haul mismanaging my reservation

Douglas H. 
Rating:
5.0

Ramona always provides exceptional service. I'm a repeat customer thanks to her and her staff

Todd W. 
Rating:
3.0

Customer did not leave a comment.

Hernerce P. 
Rating:
5.0

Customer did not leave a comment.

carla R. 
Rating:
5.0

Customer did not leave a comment.

Emma A.  |  Overall Experience 
Rating:
5.0

Michael was friendly, knowledgeable and went above and beyond with his service!

Scott H. 
Rating:
5.0

Every thing was great dont change nothing

Maylene C. 
Rating:
5.0

Customer did not leave a comment.

Ralph V. 
Rating:
5.0

Great service. Easy in and out.

Michael L. 
Rating:
5.0

There are no words to express how grateful I am that we could straighten everything out in this pandemic, I only have great things to say about Ramona and her crew

sean c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristy r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joy M.  |  First Impressions 
Rating:
4.0

The fees are simply too much for me to pay at this time. I had asked for late fees to be waived on at least 3 separate occasions as I simply was having a difficult time paying and would wind up paying my storage rental late. I was promised that management would look into waiving the fees and I never heard back on any of 3 occasions.

christine b.  |  Overall Experience 
Rating:
5.0

Like that they got me in and they handled everything and I didn't have to worry about anything and that's what I call good service thank you

Alicha S.  |  First Impressions 
Rating:
5.0

Ramona is awesome

mark p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheryl A.  |  Overall Experience 
Rating:
5.0

All staff professional and helpful.

Wayne F.  |  First Impressions 
Rating:
5.0

Thanku fro the help and u guys are so grat i will go thoue u guys agong

Susan B.  |  Overall Experience 
Rating:
5.0

Ramona was very helpful!!

Carl O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma A.  |  First Impressions 
Rating:
5.0

Thanku guys fro the help u guys are the best and cheper and freindly and nices

Susan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOLAY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnna s.  |  First Impressions 
Rating:
5.0

Ramona and crew were fantastic! Every question,concern, comment was answered professionally and what a great place to store my belongings. I had 3 storage units and rented numerous amount of trucks. Every time I rented out a truck they were there to greet me and was very courteous. Thank you Ramona and family!

Joeseph M.  |  Overall Experience 
Rating:
5.0

Very friendly services, good security control and convenient hours at the location were impressive. I especially appreciate the manager, Ramona, who ensured that everything was ok with my needs. Thanks Ramona.

inhyong l.  |  Overall Experience 
Rating:
4.0

Price is a little high

Felisha C.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff

Charles F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynne G.  |  First Impressions 
Rating:
5.0

Ramona was terrific and I look forward to a great rental experience.

Peter H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellon T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY C.  |  First Impressions 
Rating:
5.0

Good job!!!

derrick m.  |  First Impressions 
Rating:
4.0

Amazing service and the people were so kind curtis and helpful. I would highly recommend them

Tina H.  |  First Impressions 
Rating:
4.0

Wonderful people running this location but the storage units are rather small. The 10' x 15' is high but not very long. Harder to stack boxes high because the weather factors will cave in boxes.

Joeseph M.  |  First Impressions 
Rating:
5.0

The staff there was really humble and resourceful to my situation and I appreciated all the help they offered.

brent p.  |  Overall Experience 
Rating:
5.0

I love this location nice friendly service who go above and beyond to help the customers. I store my Harley here and it is safe and secure! I recommend this place to anyone who in need or space.

PENNY E.  |  First Impressions 
Rating:
5.0

Great people running this place! They do all they can to try to accommodate you!

Rick P.  |  Overall Experience 
Rating:
5.0

The manager and personal were above and beyond I feel the security was top notch respectful and I would always recommend this haul to anyone by far one of the better hauls I have ever used thank you.

RAY B.  |  Overall Experience 
Rating:
5.0

Extremely helpful and pleasant! Thank you!

Stephen C.  |  First Impressions 
Rating:
5.0

A+

Karen D.  |  Overall Experience 
Rating:
5.0

Thanks for your help organizing several moves while I was remotely located. Everything went as planned on my arrival.

william b.  |  Overall Experience 
Rating:
5.0

Romona and Tony are absolutely fantastic to work with.

tom p.  |  Overall Experience 
Rating:
5.0

I will be back in the fall!!! Ramona is a definite attribute to UHaul

Valiere H.  |  Overall Experience 
Rating:
2.0

Ramona was great; however the overall customer service has been a poor experience. Will NOT be a returning customer.

Angela M.  |  Overall Experience 
Rating:
5.0

Responsive, patient, knowledgeable, and clear.....It was a pleasure talking with them and getting us onboard.

Andrew P.  |  First Impressions 
Rating:
4.0

Was too expensive

trish t.  |  Overall Experience 
Rating:
4.0

I felt very secure leaving my belongings at this storage unit, and it was very convient as well.

Renee G.  |  Overall Experience 
Rating:
5.0

Tony was a pleasure to work with

tom p.  |  First Impressions 
Rating:
5.0

Our customer service agent was awesome. She answered all of our questions, was pleasant and enjoyable to work with

Teri K.  |  First Impressions 
Rating:
5.0

Fast and great people

Janise d.  |  Overall Experience 
Rating:
5.0

Ramona, the manager at this U-Haul location, has been consistently a strong and effective professional and this time was no exception. She is a true asset to your company. Thank you again, Ramona!

minoo m.  |  First Impressions 
Rating:
5.0

Great service and fast

Janise d.  |  First Impressions 
Rating:
5.0

good experience

Garry L.  |  Overall Experience 
Rating:
5.0

Very well run and organized facility

ROBERT B.  |  Overall Experience 
Rating:
5.0

What a pleasant experience it was from contact to finish renting storage units from this business, Very nice business, Neat and clean, Owner went out of his way to give me such good service. I

jean s.  |  First Impressions 
Rating:
5.0

Helpful staff.

Carolyn J.  |  Overall Experience 
Rating:
5.0

Good location.

Earl W.  |  Overall Experience 
Rating:
5.0

Great staff helped me with all my needs they were fantastic.

John C.  |  First Impressions 
Rating:
5.0

Excellent staff, thank you

Terry B.  |  Overall Experience 
Rating:
5.0

Very helpful & friendly staff

Delia S.  |  Overall Experience 
Rating:
4.0

No comments

Nicolas B.  |  Overall Experience 
Rating:
1.0

All of our furniture from the U box is ruined due to mold, thousands of dollars worth.

Marnix V.  |  Overall Experience 
Rating:
5.0

Easy in and out. I didn't have any problem at all storing my 31' motor home in their lot. No problem with security at all. It worked out perfectly for me.

Kelly B.  |  Overall Experience 
Rating:
5.0

Great place

Douglas C.  |  Overall Experience 
Rating:
4.0

They need more help on the weekends. It’s hard to get things done in a timely manner when there is one employee trying to run the place and take care of everything, especially on a weekend.

Theresa L.  |  Overall Experience 
Rating:
3.0

constant rate changes, (four in two years), plus cameras in only the first two rows provided security only to some. Moisture issues as well as gaps to other units allow bugs and other pests in.

GARRET B.  |  Overall Experience 
Rating:
5.0

Very Friendly and helpful. Had a storage unit here for 3 + years with no problems. Very helpful with the Ubox too.

JENNIFER G.  |  Overall Experience 
Rating:
5.0

Ramona was professional, efficient, friendly, prompt, and did not miss a beat. Recommend highly and appreciate her hard work.

minoo m.  |  Overall Experience 
Rating:
5.0

Easy to move in and move out. Nice, simple, clean, well-lit and well laid out.

ariana z.  |  Overall Experience 
Rating:
5.0

Ramona and her staff were helpful and very accommodating. I would highly recommend this U-Haul location for your moving and storage needs.

ann g.  |  Overall Experience 
Rating:
5.0

Great experience

Cherie L.  |  Overall Experience 
Rating:
1.0

My beds got covered in mold alert worse place I have ever stored my stuff.

Katelyn A.  |  Overall Experience 
Rating:
5.0

Would use this facility again

Lawrence C.  |  Overall Experience 
Rating:
1.0

I payed for 24 hour access and the gate was broke or not working all those years I paid for a service and not got anything for it what A SCAM you have going

Mike G.  |  Overall Experience 
Rating:
4.0

The online payment plan is helpful and relatively convenient.

Brenda L.  |  Overall Experience 
Rating:
5.0

I would use U-Haul storage again

marion l.  |  Overall Experience 
Rating:
4.0

All workers very kind and helpful

Rebekah W.  |  Overall Experience 
Rating:
5.0

Thx. 👍

Bob M.  |  Overall Experience 
Rating:
5.0

Thank you for everything

Michael G.  |  Overall Experience 
Rating:
5.0

Terrific friendly and helpful staff

Charles B.  |  Overall Experience 
Rating:
5.0

Outstanding customer service. Friendly, courteous, and very knowledgeable staff. It was a pleasure to do business with them.. 5 STARS for them.

Ken P.  |  Overall Experience 
Rating:
5.0

From Day one, Tilton storage was Excellent, The staff that I came in direct contact with was exceptional, Both Carly the original manager and her replacement Ramona were outstanding, Wonderful people

James K.  |  Overall Experience 
Rating:
5.0

It was quick and prompt

BARBARA J.  |  Overall Experience 
Rating:
3.0

Staff was rude

Ben F.  |  Overall Experience 
Rating:
5.0

Great and very efficient manager.

Fred C.  |  Overall Experience 
Rating:
5.0

Great experience

Randy S.  |  Overall Experience 
No reviews have been submitted for this location.

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