They're all profesional.JUAN S.
Customer Reviews for U-Haul Moving & Storage of Titusville
Titusville, FL 32796
(Garden St Btwn Us Hwy 1 & I-95)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Andrea J.
Very respectful and helpful! Thank you!AARON P.
Britanny made the whole process seamlessCharles B.
The guy was very professional and treated me with the up most respect.melissa H.
Customer did not leave a comment.Samuel K.
Customer did not leave a comment.KIMBERLY R.
Customer did not leave a comment.kathleen W.
Improve the paperwork process the checking in in particular takes too long and if there is any form of a line waiting you're there an hour. I waited almost exactly an hour to return a trailer.Paul C.
Equipment and Service (Jay) and the employee is excellent. The only thing is especially on a Saturday you shouldn't have just one employee. Should be to at all times on Saturday. The line does get longSTEVEN H.
Customer did not leave a comment.DORIAN H.
Because the electronic pads to get in were down for previous week & still were when I left so I had to chase down the one worker you had to let me in so very inconvenient & I could get any help carrying the Harvey stuff because I couldn’t get in the late evenings. Now I am 62 & dealing with back & neck issues from lifting my stuff & getting it into a car. The staff was nice & I felt sorry for them.AUTUMN G. | Overall Experience
I was charged $8 for insurance when I turned it down twice. Once online, and once again in the store in person. Why was I charged for insurance if I turned it down twice?David A.
Nothing, it could not have been easier.MICHAEL W.
Customer did not leave a comment.Randy K.
I paid 40$ for the gas to be exactly found it and was charged an extra 30$ I need my money backEileen A.
Customer did not leave a comment.erica C.
Customer did not leave a comment.GARY B.
Customer did not leave a comment.Brad G.
I would like someone to call me. My experience was awful. I received a truck that the passenger door would not shut unless really slammed from the outside. So my passenger had to climb through the driver side my husband told the lady about it when we received it she said oh yeah we know we haven't had it fixed yet. So 5 minutes into our journey a roach came out of the glove box . The radio has a short somewhere it kept coming in and out.When we were done and cleaning the over head compartment we found a piece of a Blount. I said something when we went to drop off and told him I felt like I ke I needed a discount because it was absolutely ridiculous and no discount was given. I have dealt with you guys for a long time and I really feel like I will go somewhere else. That truch should not of even been allowed to be rented. What is happening with uhaul and thier policy for great service.ALEXIS T.
Customer did not leave a comment.MATTHEW C.
The cab was infested with German roaches. As night began the cab was crawling with them.Trevor W.
Fast pickup of trailer. Vary friendly. Quick drop off.WALTER S.
Customer did not leave a comment.Wayne N. | Overall Experience
Customer did not leave a comment.Samantha B.
When I went to the location at my appointment time. The doors were locked, no one was working and the store was closed. I had to spend 30 min sitting in the parking lot waiting for someone who could approve me for truck share. On top of that after I loaded my truck. The truck bed door had issues and wouldn't open. I had to wait over an hour for roadside assistance and then for him to repair. This took away from the time I needed the truck for. I did not get to finish my project.Theresa K.
Last minute, my reservation was changed (not requested by me because Garden Street is a block from my house) from Garden street to a location on Washington ave. The Washington avenue location is a literal crack house. A man answered the door in his underwear and there were tweakers sleeping in a van next to the ONE uhaul they had. There were plenty of trucks at Garden street, so I'm not sure why I was told by uhaul to go to a frack house 15 minutes away instead. Close the Washington location down, please. I am a single woman, and I felt in danger having to go there. I left and went to Garden street where they helped me out and were awesome.TEALIA D.
The you gentleman that helped was very professional and helped to make sure my check-out and check-in experience was greatCarl H.
Always fast and friendly here.CECIL C.
There was no place to park my personal vehicle but Colton was very helpful in finding a spot. Other than that everything else went very well and I highly recommend this vendor.HUGH C.
Customer did not leave a comment.SYDNEY K.
I was not informed to check in the equipment by logging into the account. Would have been easier so didnt have to go back next dayJames F.
I'll tell ya honestly, the engine was making some weird squealing sounds. My dad and I wondered if we were going to make it all the way without breaking down. PTL we did! No issues other than a loud, no frills 2 days.Tina G.
Customer did not leave a comment.TIMOTHY O.
Customer did not leave a comment.James D.
Customer did not leave a comment.Nim E.
Customer did not leave a comment.lou W.
For the past several years UHAUL Garden St Titusville has donated a truck for our Wreaths Across America program and they have always had great service. We appreciate their support to our Veterans and our communityAlbert T.
Customer did not leave a comment.CHARLOTTE N.
The Mgr was a stickler at the start. The return was super slow as the yard was like an obstacle courseDennis O.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.tammy F.
I would like to speak to someone. I had to have roadside change SIX tires on the van and trailer before I could EVEN get on the road. THAT IS SHOCKINGLY ABHORRENT AND UNACCEPTABLE!! All of that should have been handled before the released the vehicle to me. Not to mention I had to forfeit my first rental because your representative was a rude, uncooperative, and frankly in considerate of anyone but himself!!! I WANT A REFUND FOR THE FULL RENTAL FEE!!!!! SIX OF TEN TIRES REPLACED BEFORE I COULD LEAVE MY RESIDENCE FOR AN 800 MILE JOURNEY!!!! What is WRONG with that?!?!?!?!LOUREENA R.
Customer did not leave a comment.BARRYN T.
Large storage was UPSTAIRS! Not convenient Security keypad did not work.Bruce M. | Online Move In
Customer did not leave a comment.John S.
Great serviceCharmaine C.
Only one person working the day I rented. One person didn't show up. Long line took 30 minutes to pick up already reserved trailer. Other than that it's a great location to rent from.SCOTT G.
Staff was rude when I asked about rate. My 19.95 rate turned into a hundred dollars. I was not happy. Brittany and Caleb were only staff,no mgr,etc. I have used Uhaul before and had a day rate of 19.95 and no extra mileage. Truck was dirty, window had something all over, truck smelled awful.BURA D.
Customer did not leave a comment.Alicia A.
Customer did not leave a comment.John M.
Have more 6x12 open trailerPaul J.
Customer did not leave a comment.Dale W.
Titusville would not take back an unusable trailer. False advertisement. Says 6x12 but Gate was only 5.Brian F.
Very friendly staff at check out, during rental & return!DANIEL B.
Customer did not leave a comment.John K.
Customer did not leave a comment.STEPHEN M.
Customer did not leave a comment.ROGER H.
Customer did not leave a comment.JAY G.
only 1 employee and she was in too big a hurry to be of any real helpEdward C.
Customer did not leave a comment.TERRY T.
Customer did not leave a comment.MATTHEW S.
everything was greatANGELIQUE R.
Truck was given to us without a full tank of gas which your Uhaul sales person noted when we received the truck. Even though we only went 15 miles and put in two gallons of gas we were charged $35 for 7 gallons of gas. Now we have to take extra time to go back and get a refund.James C.
Exceptional customer serviceNatasha G.
You need two staff people on duty on Saturday morning to avoid long waits for equipment pickup.Ron V.
Customer did not leave a comment.David C.
Customer did not leave a comment.William E.
Customer did not leave a comment.Steven H.
add flux capacitors.WILLIAM J.
Complementary chainsaw nunchucks would be nice.william J.
Not much! ðŸ˜JEFFREY B.
I was given the truck with barely a quarter tank returned it with barely a quarter tank and was charged extra.ALEX C.
Customer did not leave a comment.Nathan T.
Continue to maintain your customer friendly personality!LUQMAAN N.
Customer did not leave a comment.Cindy D. | Overall Experience
Customer did not leave a comment.Timothy H.
Both times that I dropped off equipment, the Manager, Sarah was the only one on the property that I saw. When I returned my second truck on 11/4/21, there were six customers behind me waiting for her service. This Manager needs help!!dorothy R.
Quick, efficient check out service and courteous.TAMMIE L.
Not a thing!MARY S.
Customer did not leave a comment.Lyndsey N.
The ramp was a little difficult to get out and onto the hooks with just one person. Might want to check it and see if there's an issue. 1188 was the truckMegan E.
Customer did not leave a comment.PATRICK M.
Customer did not leave a comment.Alan T.
Customer did not leave a comment.CAREY S.
Customer did not leave a comment.JIMMIE C.
Customer did not leave a comment.DAVID A.
Customer did not leave a comment.ELIZABETH C.
Customer did not leave a comment.Lawrence M.
Customer did not leave a comment.ANTHONY R.
Customer did not leave a comment.JENNIFER G.
Rental contract had incorrect-mileage and gas amt from vehicle when I got inside was advised by manager that I must go on the link and change this information when I tried to do so because the mileage was so off the system would not allow me to change it would pop up a box stating you must please see a representative cannot change mileage the contract shows 73370.0 the mileage was actually 81456.8 the gas amount showed a half a tank on the contract there was actually a quarter tank in the vehicle I did take vehicles of all of this I also called the 800 number as what is advised to do this with the lady in Titusville she said she just cannot change the contract I must call the 800 number when I called the 800 number the lady advised me that when I turn in the vehicle it will be obvious that I did not drive as many miles you know over 10,000 that it's going to show so that they will not charge me extra mileage I also had to extend the rental of the truck she told me just when I turn it in that the charge would take place at that time she was to be getting me two additional free days when I checked out The system actually charged me for two days extension versus at this time one which I should be charged for oneMELISSA N.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.Michelle S.
Great service and equipment !! AAA+++Keith A.
Customer did not leave a comment.Brock D.
Thank youMARK S.
Customer did not leave a comment.Derrick G.
Customer did not leave a comment.TODD B.
Great jobWILLIAM H.
Customer did not leave a comment.MICHAEL G.
I had three different experiences in the same day. Truck rental was good. The lot is very tight to maneuver trucks in, it might be helpful to have staff do that to prevent damages. When returning the truck no one was at the counter to serve myself and three other customers. Check in went smoothly after the agent began helping me. You have some good attitudes there and some need work. Overall my needs were taken care of and I am a satisfied customerdewayne b. | First Impressions
They did the best job they could as they were clearly understaffed and overworked. It was hard to watch them have to manage so much, but they really tried their best. Shawn was outstanding At trying to fix things after the people on the phone gave us a different unit than expected. I really appreciated it.Kelly B. | First Impressions
Customer did not leave a comment.Gregory B. | First Impressions
Additional Services at this Location
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