Customer Reviews for U-Haul Moving & Storage of Towne East

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Towne East

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Bessie K. on

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Anne M. on

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This location was older, so it wasn't "slick", but the service was fast and friendly. The equipment was clean, but you could tell it had been used. The equipment functioned as it should in every way.

Margaret M. on

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Friendly and efficient process.

Chris E. on

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It was so easy in a stressful time. I will recommend to all my friends. The whole team was amazing to deal with! Thank you for the great experience!

James A. on

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Gary H. on

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Always use UHaul. Never been dissapointed

Joseph F. on

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The trailer I rented did not tow straight loaded or unloaded. One tire was visibly wobbling the entrire time I had it. When returning it my complaint was ignored.

RICKY L. on

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Kamilu B. on

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U-HAUL FOREVER. I ALWAYS COUNT ON THEM FOR GOOD SERVICES.

Rodger G. on

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Michael G. on

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Gerardo H. on

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Somebody who speaks spanish would be good for everybody even though there are not to much people who speaks spanish but it could bring more business to you

Tiffany C. on

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Management is awful, some employees are great. Store manager will go out of his way to be mean, parking is a nightmare and it's almost impossible to see anything in there.

John B. on

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Nothing

Kevin N. on

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Charged for 2 gallons of gas. I returned the truck with over the amount that I picked it up.

Erica M. on

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The particular truck I was driving was not in good shape at all. The interior and outside were fine but the engine not so much. It jerked a lot and the ending seems to flutter and knock pretty hard. In addition it had a leak in the back of truck up towards the roof near the back compartment. It rained and about 5 of my boxes stored up there got pretty soaked but nothing of value. I didn’t say anything about the issues because it’s a moving truck and has seen it’s days and not a big deal. However I’m saying it now because I had to go back to the uhaul store here a week later to get a refund for the $20 gas charge I undeservingly received. Lucky for me I took a picture of odometer and gas upon my return and was able to get the clear discrepancy refunded to me. In 5 days of course.

Linda L. on

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You need to have parking for us we have to go park in front of other people houses across the street

Floyd S. on

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Larry B. on

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Jasmine B. on

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Norma B. on

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Nothing be cause I won't be back

Kathleen V. on

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Christopher P. on

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Your truck for 19.95 plus miles was immediately quoted as being $79.95 as the better rate which confusing like a bait and switch tatic

Frances A. on

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Was told I could bring back unused boxes and the card I used to be bought back. The men at desk said not true.

Anna H. on

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I reserved a truck the day prior to move. I went to go pick it up after store hours. Found my truck based on the number the online app gave me. When I went to go put my info in, the whole reservation had been deleted. I sat for TWO HOURS on hold. Sometimes, the 1-800-UHAUL number would just hang up on me while I was on hold. When I found another location that was open, I found a truck to rent but could only have it for a few hours compared to the 24 hours I had made on the last one. I was given no break on price, just a “opps, sorry I guess” and wasted hours I could have spent moving. Beyond one gentleman at the Pawnee & Oliver Wichita location, this was a nightmare experience and the customer service is HORRIBLE. I will use a different company if I move in the future.

Brisa V. on

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Daniel R. on

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Rented a truck and dolly for pick up in eldorado, ks. But wasn't at that location but rather 30 miles away in Witcha. With no warning and I was called the day before to confirm the time for pick-up at the eldorado location. Seems like the left foot doesn't know what the right foot is doing at uhaul.

Fevin A. on

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Janet B. on

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Nicholas E. on

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I was told that the gas gauge was at a quarter full, when it was actually pretty much on Empty. So not only did I have to put gas in immediately but I also had to return it with a lot more gas that it had when I got it or else I would of been charged $4 A gallon when in reality I should of been able to return it practically at empty like it was when I got it but instead I had to pay to make it a quarter full even though it wasn’t a quarter full when I got it. Also I drove all the way home and the dolly was not put in the truck. So I had to drive back 6 miles one way so a total of 12 extra miles which i got charged for because it is $1.09 a mile. So not only am I out the extra $18 I had to put in gas so I wouldn’t be charged $4 a gallon because the gas gauge was not where I was told it was I also had to pay $12 in miles that I had to drive to pick up the dolly that was never put in the truck. Other than the extra $18 in gas and $12 in miles I was happy with location and the reps and the truck but I should be reimbursed for that gas and the miles.

Dian R. on

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Ronnie C. on

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lower storage rates

Justin C. on

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Make sure the drivers side mirror is fixed or replaced. I turned It in to the employee I checked out with. It was loose and would drop down where you couldn't see behind you when ever you hit a bump. I'm sure it would have been turned in before by a previous renter and didn't get fixed. I had to keep the window down when driving in heavy traffic and constantly move it back up over and over again. This could easily have cause a wreck with a less experienced driver.

Cassidy H. on

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Inez N. on

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Jason was very professional, helpful, pleasant and very informative. I will/would reccomend this location to friends and family. Thank you Jason for the quick and pleasant service!

Marquesz F. on

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I had a trailer on by the uhual on the east pawnee when it was put on I told the man putting it on that the chain was dragging the first time he fixed and and when I told him it was still dragging. The chain the broke while on the road I felt like I was close enough that I could make it with out them I had to drive under 40 mph until I made it to my destination. When I called to make a complaint the general manager didn't try to listen to anything I was saying instead he tried to brush off everything I was saying to try and avoid my problem

nick f. on

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The staff was always very busy. I think this location needs more staff.

Mark L. on

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The entire staff is great at U-Haul Moving & Storage of Towne East. The manager was very helpful.

nick f. on

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I appreciated the speed in which my request was processed.

nick f. on

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The facility needs to fix the access door!! Not sure if this will be a ionger term problem. I would prefer if it is broken, uhaul staff one additional person to open and close the door until fixed.

Alan B. on

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Everything went well, ,and we even decided to use the U-Haul storage facility !

Brooke M. on

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Very attentive staff and clean facility.

Paula M. on

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Thanks for keeping my belongings safe!

Lawrence S. on

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U Box service is brutally slow. It was not prepped prior to arrival. Took over 90 minutes after first communication with staff to prep and depart. U boxes were convenient. End costs were hidden.

ava c. on

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There was racist comments and racist treatment. We were overcharged.This was a really bad experience .Who sends messages at this hour waking me at this time of morning.Its almost 3am and I didn't app

paul h. on

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The gentlemen were friendly and helpful. Very organized. They knew there jobs well. Thank you for a wonderful experience!

tiffany b. on

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I felt that my stuff was in good hands.

Paul K. on

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Great service.

Beverly L. on

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None they did everything possible can make me put a smile on my face and I'm so tired good standalone it brought me alone glass of water they were very nice

ANTHONY G. on

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My issue was the scheduling. I specifically asked for a unit to store my motorcycle and I was advised that a unit was available. They tried to put me in an upper level, no unit was available.

SHARON G. on

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Excellent customer service!