Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location had roaches in the hallway and we had to cancel the unit as we were not going to put our items there
Elizabeth H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BETH C
Rating:
5.0
Customer did not leave a comment.
MICHAEL A
Rating:
5.0
Customer did not leave a comment.
KEVIN P
Rating:
3.0
The technician did not attach the trailer properly. It popped off halfway on my way home.
SHEKHAR S
Rating:
5.0
Customer did not leave a comment.
GEORGE M
Rating:
5.0
They did an amazing job but there were a lot of things damage on truck
JESUS R
Rating:
3.0
I reserved one trailer but wasn't there had to take another
WILLIAM S
Rating:
5.0
Customer did not leave a comment.
Carolyn S
Rating:
5.0
Customer did not leave a comment.
JEFFREY B
Rating:
5.0
Customer did not leave a comment.
Matthew O
Rating:
3.0
very informative, explained process. When we went to see unit, realized that it wasn’t going to work due to the stairs and when I got home and talked it over with husband, called to cancel the reservation and no one had called me back.
Stacie M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
SHELLY R
Rating:
5.0
Maybe a trailer jack?
MADISON Z
Rating:
5.0
Have parking for customers. Instead on the side street
CHRISTOPHER M
Rating:
3.0
Keep hiring people like the young gentleman that has the excellent attitude and work ethics that helped me. I was impressed with him.
TIMMY S
Rating:
3.0
Rented pads. Several of these pads were put into the bags wet. You cannot put wet pads on wood furniture. Luckily I had access to a dryer or I would have had to drive several miles to get replacement pads.
ROBERT H
Rating:
4.0
If people are doing an in person drop off after hours can there be a jack or something to help out the individual to take a trailer off their car? It was super hard for a pregnant woman.
MICHELLE E
Rating:
5.0
Great service
ESSEX R
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER W
Rating:
4.0
Customer did not leave a comment.
Lawrence D
Rating:
5.0
Everything was perfect! No trouble at all. In fact came back 2 rent a large truck to finish the move becuz the sorry moving company left us stranded for 2 days so now we have 2 hire people & drive another 1k miles to finish the move. Shudda went with uhaul 4 everything & it wud all be dun with already. No complaints at all with Uhaul the people & equipment were perfect!
Mary W
Rating:
5.0
Pick up area was fine but I had to struggle to get the pick up location and time I wanted.
MARK K
Rating:
5.0
Speedy, Friendly, and Talented! The tech told me the hitch installation would take less than 30 minutes and he did it in 14 minutes with a smile on his face and took time to explain the specs and insurance on it. Awesome job!
Chandler K
Rating:
3.0
System was down. Didn’t know what I was supposed to get and how long for. Ended up getting called on Tuesday saying I was late and the deals was since I had to drive 2.5 hours to get a truck that they didn’t have the size for they gave me a 10’ truck and 5x8 trailer and said I had till 5:00 on Tuesday to turn it in.
guy m
Rating:
5.0
The trailer had an axle issue. The trailer almost shook me off the road if I got above 50 mph. Guy at the pick-up location said the trailer is over 20 years old. Apparently nobody that had rented the trailer took the time to tell anybody something was wrong with it!
John N
Rating:
4.0
Customer did not leave a comment.
Ryan H
Rating:
1.0
This location is 90 miles from where I requested equipment. I requested help loading my vehicle onto the trailer, as I did not have a spotter with me. While the staff were happy to do so, the result was my car being as off center as it was physically possible to be on the trailer. It was so bad that the wheel straps would not stay in place for literally five minutes on the road. I had to remove the vehicle from the trailer and reposition to safely transport it
JOHN W
Rating:
5.0
Customer did not leave a comment.
CYNTHIA F
Rating:
5.0
Customer did not leave a comment.
JAMES S
Rating:
3.0
I dont see away to improve. Just hard to get out of the lot do to traffic
WILLIAM S
Rating:
5.0
The guys working on both my pick up and drop off days were excellent. Probably my best experience at a U-Haul to date. Very quick on both pick up and drop off, I was helped immediately both times and the service was very quick and all of them were super friendly and helpful. One of them was even being trained and that sissies anything down and new guy was great. I will definitely prefer this location in the future!
Kimberly Z
Rating:
1.0
I returned my uhaul at 0804 and your employee charged me for an extra day
betty m
Rating:
4.0
Customer did not leave a comment.
Michael G
Rating:
5.0
Customer did not leave a comment.
William W
Rating:
4.0
It would be great if UHaul could give the closest drop off points by mileage. If there were a way to input your address then UHaul could show how close the surrounding drop of points are. In bigger cities that are unfamiliar this would really help. Thanks
JOHNNY D
Rating:
5.0
This location is also where I had the hitch installed. Everyone in that location is friendly and helpful. I asked so many questions and they were patient and informative. After I got over my initial concerns, the whole process was amazing. Thank you!
JANICE D
Rating:
2.0
Your car trailer is in very poor condition
Need to update
NEAL R
Rating:
5.0
Customer did not leave a comment.
NATASZJA F
Rating:
5.0
Good and fast service
JACKSON K
Rating:
5.0
keep hiring people Mr. Jason Larkin . He is very knowledgeable and a great asset.
JOSE E
Rating:
3.0
I think the equipment should be carefully checked before you leave. I had a light that wasn’t working, but they did find a broken wire and repaired it. But one of the fenders fell off during the trip and was lost. Thankfully nobody was hurt. Tried calling the store and couldn’t get through to a person and kept getting sent to a central support center which was not helpful at all. Eventually at the end of the day when returning the equipment, the guys were great. Very understanding and helpful.
JASON S
Rating:
4.0
Customer did not leave a comment.
JOHN C
Rating:
1.0
Customer did not leave a comment.
DWIGHT B
Rating:
3.0
I put my things here for over a year I was sending my sister the payments for my storage because she had stuff here as well. I ended up losing everything cause she wasn't paying it. But as far as there storage units they are good and good ppl as well. I would use them again
Scottie M
|
Overall Experience
Rating:
5.0
I have used this location previously. The staff met me at their equipment return site, asked if everything went well, verified my identity, disconnected the equipment, explained where my receipt was, and wished me a good day.
MICHAEL O
Rating:
3.0
Arrange your equipment for easy access and removel. Had to jockey the trailer to get out of store parking lot.
MICHAEL K
Rating:
5.0
Customer did not leave a comment.
EVAN D
Rating:
2.0
Customer service was slow and unprofessional. Hidden fees and No parking.
DIAMOND S
Rating:
5.0
Customer did not leave a comment.
Kim V
Rating:
5.0
Customer did not leave a comment.
JOHN D
Rating:
4.0
Customer did not leave a comment.
ALLEN O
Rating:
5.0
Customer did not leave a comment.
ANN B
Rating:
4.0
No comment
ITZA H
Rating:
5.0
Customer did not leave a comment.
JASMINE A
Rating:
4.0
The employees were very nice and helpful. My only problem is that I only drove 15 miles and had the truck back only 2 hours after I got but yet I still had to pay 110 dollars. That is completely over priced, not sure I'll use UHAUL again in the future.
KATHLEEN M
Rating:
2.0
The person who checked out the rental to me was very rude and had a bad attitude. He was complaining to me about other employees, customers and how "done" he was with his job. He also failed to provide my supplies that I ordered with the truck and I had to go back to the store a 2nd time.
STACEY Y
Rating:
5.0
Customer did not leave a comment.
SHAWN W
Rating:
5.0
Customer did not leave a comment.
Arionna T
Rating:
5.0
Customer did not leave a comment.
GARY B
Rating:
5.0
Very good customer service
CHERYL G
Rating:
5.0
Customer did not leave a comment.
JOSE V
Rating:
4.0
The guys went above and beyond to help. Even after having a blowout, they continued to make sure I was satisfied. Very professional and personable gentleman. Would recommend them to family and friends. Thanks guys!
TERRY M
Rating:
5.0
Thanks for the help!!
David S
Rating:
5.0
Nothing
Michael G
Rating:
5.0
Customer did not leave a comment.
GREGORY F
Rating:
5.0
Customer did not leave a comment.
Rachel Z
Rating:
4.0
Place to park customer’s car
DANIEL S
Rating:
1.0
Was charged an extra $22 after the initial charge was placed. I rented a 15' a week ago and it cost a total of $70 and rented a 10' a few days later. The exact same trip amd was charged $90. Weird
MITCH D
Rating:
5.0
Had everything I needed and much more if I needed it. I would definitely recommend this location to everyone.
JOSEPH M
Rating:
5.0
Customer did not leave a comment.
ERIC F
Rating:
5.0
Thank you for allowing affordability, reliability
Couldn't of made the move so quickly or even afford to move without it
THANK YOU U-HAUL FOR MAKING MY LIFE AND MOVE POSSIBLE 💖
NICHOLAS B
Rating:
5.0
Customer did not leave a comment.
PENNY L
Rating:
5.0
Jason was very helpful and professional
CARDOLYNN B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael S
Rating:
1.0
The fact that I told you pickup delivery and drop off location should have told you how much to charge me there's no need to add a shit ton of fees by charging me extra on delivery
LOREN C
Rating:
3.0
Headlight knob was broken and headlights don’t work. Dashboard lights don’t work either
MARQUISE R
Rating:
4.0
Customer did not leave a comment.
Steven P
Rating:
5.0
Customer did not leave a comment.
JEREMIAH P
Rating:
4.0
Customer did not leave a comment.
BONNIE B
Rating:
3.0
Trailer was fine. What I was going to load on it didn’t fit. Said it was a 6x12 with a ramp but the ramp makes the back of the trailer smaller than 6ft.
JEREMY M
Rating:
5.0
I really don't know of anything
TERRY C
Rating:
4.0
Customer did not leave a comment.
JARED C
Rating:
2.0
Could've been better... What more expensive than explained. One representative charged me twice for insurance on one month..
Renting vehicles was fine..
But for storage? Never again!!!
Rayven G
|
Overall Experience
Rating:
4.0
Note to Uhaul: You might check over the vehicles you rent to customers more carefully before you rent them out. The 10' truck I rented had a broken exhaust hanger at the end of the exhaust pipe. For 1,200 miles on my trip whenever the road gave us a bump, the exhaust piping would rattle. That got irksome over the course of the trip.
KEVIN F
Rating:
5.0
Customer did not leave a comment.
PAUL H
Rating:
5.0
Customer did not leave a comment.
Gladys M
Rating:
2.0
Goto 1000 E 13th St N location!!! The 2 gentlemen working there went above and beyond getting me a car trailer and not a car dolly to make my 24hr drive go amazing! Very professional! If they weren’t the top 2 managers they should be!
DAVID G
Rating:
4.0
Customer did not leave a comment.
Erich G
Rating:
5.0
Customer did not leave a comment.
WILLIAM R
Rating:
5.0
Customer did not leave a comment.
WESLEY W
Rating:
5.0
Customer did not leave a comment.
LOUIS H
Rating:
5.0
The guy that helped us when we del’d the trailer back was as nice as can be, always had a smile on his face and quite cordial!
CARY H
Rating:
5.0
Customer did not leave a comment.
GREGORY P
Rating:
5.0
Customer did not leave a comment.
CHARLES J
|
First Impressions
Rating:
3.0
The trailer I had was full of ice when I asked if they could try and get the ice out they said we have tried but couldn’t get it out I went to use and used my own shovel and was easily able to break op and get ice out
KRISTOPHER S
Rating:
4.0
I put yes on the clean and well maintained section of the survey, but the truck had some minor issues. The light switch button was broken and all that was left was the screw it was attached to. So I had to ask if that was the light switch because there was no indicator to tell me so. It would be nice if the cab of the truck was accessible to shorter people and you didn’t have to carry a stool around just to get in.
RENEE B
Rating:
1.0
My online reservation confirmed that a pickup truck and trailer would be available. However, upon arrival, I was informed that due to other customers taking the trailers, I would not be able to get both. I was told I could pick up a trailer from a different location and the truck from my reserved location. Due to time constraints, I ended up paying almost double to rent a large cargo van, which I did not need. I am not upset with the store, but if items are not actually available for reservation, please remove the option to reserve them.
COLBY S
Rating:
4.0
I believe they made me pay for the trailer twice !
felecia c
Rating:
5.0
Needed a last minute truck and Jason was able to get us one. Had the truck ready, warmed up and ice/snow cleaned off of the windshield for me. Much thanks to him and his people at the store!!
ANTHONY K
Rating:
2.0
I had to wait over 30 minutes for someone to get the key to the truck and the guy at the counter was very rude when I questioned him on why they didn't have anyone at the counter to help people. Their were 5-6 other people also waiting. It would be better if they had a way to get the key without having to wait on someone. (lockbox or something like that). I was late getting into my storage facility and the gates closed so I couldn't get in and had to wait until the next day so I had to extend the U-Haul truck rental. If I could have got the keys sooner, I would have had enough time and not had to extend the rental.
Jennifer H
Rating:
5.0
Customer did not leave a comment.
PAUL P
Rating:
4.0
Customer did not leave a comment.
John H
Rating:
5.0
Staff was friendly and helpful.
Melidoie W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michelle B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIMWANA M
|
First Impressions
Rating:
4.0
Storage was great. The truck I rented yesterday smelled horrible.
Mary B
|
Overall Experience
Rating:
1.0
The hours to access my storage were unaccommodating to say the least. Due to this it limited my ability to access my belongings in storage.
I was unable to retrieve my belongings causing me to have to pay an extra $69.00
I was extremely disappointed and unsatisfied with your service and would not recommend to anyone.
Hugo H
|
Overall Experience
Rating:
2.0
She should have told me it was on the second floor. The way it went I didn't have time to find another place. But I guarantee that I won't trust Uhaul representatives again.
Dawn A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RAY M
|
First Impressions
Rating:
3.0
It is expensive to store your items here. And my rent went up only after 6 months. I literally cleaned it out and threw the stuff away.
Lashonda G
|
Overall Experience
Rating:
5.0
I would use the facility again. NO QUESTION
Wade B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
george w
|
Overall Experience
Rating:
2.0
No elevator,staff would not cooperate, after hours return instructions were unclear.
Floyd C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew F
|
Overall Experience
Rating:
5.0
The staff is always willing to help and answer any questions. Willing to go above and beyond to help.
MARIO G
|
Overall Experience
Rating:
2.0
No freight elevator as advertised!!
Floyd C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chester T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristiana B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timmy H
|
Overall Experience
Rating:
4.0
Please see new writing at: https://cliffsongs.substack.com/
Cliff L
|
Overall Experience
Rating:
5.0
I know I haven't paid in a while I have been going through life or death problems. I do appreciate you keeping my belongings as long as you could because that's all I have left in the world but I understand if you can't keep it any longer. Thank You!
SHAWNDA W
|
Overall Experience
Rating:
4.0
Thank you for everything.
Cliff L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cori M
|
Overall Experience
Rating:
5.0
The young man who helped wasn’t able to help me on his end. I was given a promotion through email. One of the options was to claim it in person however there was not an option for the person helping me to claim it. I had to call and have someone from UHaul help. Once it was taken care of the person at the store was helpful and finished helping me. However the confusion made it seem as if he was not willing to help. I think his hands were tied and he really didn’t know how to help. He just kept telling me that I was at the wrong place and that they didn’t have the promotion I was given. Even though I showed him that it said I could use any location as long as the location was participating. He did show me that he didn’t have a way to except my code. In the end it worked out. I think the email promotion should be clearer and the UHaul stores should have information about it.
Lashonda G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jon M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAMERON K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Korey B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER L
|
First Impressions
Rating:
2.0
This storage facility on Pawnee in Wichita Kansas has no air conditioning or elevator to get to the 2nd floor which is where I was assigned to put my stuff.
It was a very grueling unpacking on a hot day.
monica b
|
First Impressions
Rating:
4.0
Thank you.
Patricia B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Crystal W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jon M
|
Online Move In
Rating:
5.0
Was really fast getting me in and out with
The truck I needed....thank you guys...I really appreciate you..
nannette s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Deon M
|
First Impressions
Rating:
3.0
Poor lighting in units
Staff was friendly, but wait times were long.
Jamie T
|
Overall Experience
Rating:
1.0
This store is very unprofessional, including the manager that tells customers he is the owner of uhaul.
Jacob B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lance G
|
Overall Experience
Rating:
5.0
Very pleased with this facility and staff
SHARON G
|
First Impressions
Rating:
5.0
I have used this facility for over 10 years and have always been extremely pleased with the service and accommodations.
SHARON G
|
Overall Experience
Rating:
4.0
Was hoping for a first floor unit. I am disabled. I requested a first floor unit. U haul associate sent us to a unit upstairs. His only comment was that the first floor units cost more. No discussion with us about if we were okay with the extra expense. We assumed it was either no first floor units were available or the promotion was for the less expensive units only. Had some difficulties with the stairs putting her stuff in the unit. U haul associate let us use the appliance dollie and carts , still , I will always wonder if a first floor unit was an option.
Martin M
|
First Impressions
Rating:
1.0
Had dead mice
Joyce M
|
Overall Experience
Rating:
1.0
I’m frustrated that I moved my belongings out 1 day after my balance was due, & I was still responsible for an entire months rent. The person who helped me was not a happy person at all!! he was rude and wouldn’t stop complaining about his job.
julia a
|
Overall Experience
Rating:
5.0
The whole experience was excellent. From getting the equipment to being able to store my belongings. I even had a flat tire on the car transport. There was a little confusion on where I was at and the person went to two other gas station looking for me, but he didn't give up on me. He was very kind and courteous. U-haul was very helpful in every way! I would highly recommend them to family and friends.
Christine H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TINA R
|
First Impressions
Rating:
5.0
Always friendly and helpful. Even going out of their way to make sure I had everything I needed.
MICK G
|
Overall Experience
Rating:
5.0
I have used this location for storage twice now and both time the staff for the most part was polite and helpful with the exception of one or two. Any questions or issues I had they were able to help me with. If I ever need storage up here again I will definitely use this location again!
Kaitlin D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jarett B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LINDA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TROY P
|
First Impressions
Rating:
5.0
Great price for big space. Thank you very much!!
TREVOR G
|
Overall Experience
Rating:
1.0
Horrible experience I just got my storage today and was given an access card but no access code. I had everything in my truck ready for storage and had unload everything once I couldn’t access my storage. Completely unacceptable to not give very important information like a access code. Also customer service was absolutely NO help & I called the after hours number for the GM 10 times and no answer. Worst possible service ever
TYJE T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mattie D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Damian M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TREVOR G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brooke M
|
Overall Experience
Rating:
4.0
Would have liked getting notifications before payment is due. Other than that a fantastic experience.
JEFFREY H
|
Overall Experience
Rating:
1.0
I had to call the customer service department to get anything done
Christina D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Debra S
|
First Impressions
Rating:
4.0
None
Linda J
|
First Impressions
Rating:
2.0
I have been to alot of Uhaul centers. This one I would rank the THE lowest in terms of ease of use. The staff have to make due with what built, not their fault. I ONY came to this 1 due to convivence of location.
The parking is slim, 6 of the spots close to door is so you can advertise trucks, WHY? DUH
I was located on the 2nd floor, a lift of some type would be handy instead of ALL stairs. People have stuff to move and it hurts your back taking those stairs multiple times.
AGIAN the most inconvenient set up and layout of a Uhaul center I have ever entered. DEF will not recommend nor ever use again. I rather drive an extra 4 miles out of my way to a better center
GREGORY S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Hailey N
|
Overall Experience
Rating:
5.0
The workers were professional and friendly.
Peggy W
|
Overall Experience
Rating:
5.0
The unit I rented wasn't big enough. Family members were unloading the truck and I was still in MA. The service guy rented me a second unit over the phone. Worked great.
Debra J
|
Online Move In
Rating:
3.0
Wish you had longer hours for your storage.
ledora p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Billie F
|
Overall Experience
Rating:
5.0
Safe and secure storage, office hours appropriate and overall a good experience with my friends at u-Haul
Giovanni Q
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kristi M
|
Overall Experience
Rating:
5.0
Was first set up with a storage unit at Pawnee and Seneca. After an awful experience with the general manager at that store I left and went to Uhaul on Pawnee and Oliver. Luke and the team was AMAZING and I couldn't be happier with their customer service! Thank you so much!
Kristen w
|
First Impressions
Rating:
5.0
Jason was outstanding and very helpful. Overall this was a great experience. I plan to use/refer this location in the future for any of my storage/uhaul needs.
Van H
|
First Impressions
Rating:
5.0
excellent facility, excellent staff
SHARON G
|
First Impressions
Rating:
4.0
The people at this facility were very friendly and helpful. The man at the passenger and Seneca store however was very rude, unhelpful and short with me.
Kristi M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel L
|
Overall Experience
Rating:
3.0
Either is or was mice in the storage unit
Garrett N
|
First Impressions
Rating:
5.0
Everyone there is Awesome! Always helpful and friendly. I am in customer service as well and know how difficult the industry can be, but this crew here is top notch. I will definitely be promoting U-haul's services. Thank you!
Kevin C
|
Overall Experience
Rating:
5.0
All staff were very friendly very helpful and knowledgeable when I had questions, not to mention the free help in trying to locate storage and even had one help me figure out my trailer lights
randell B
|
First Impressions
Rating:
5.0
The employees were really nice and very helpful! If I ever need a storage unit I'll be back! Thanks for taking care if my belongings. Have a Blessed day
Michelle C
|
Overall Experience
Rating:
5.0
Everything was fine. First free month with a uhaul rental was a life saver
Caleb J
|
First Impressions
Rating:
5.0
N/A
Tiffany J
|
First Impressions
Rating:
5.0
None
Jean R
|
Overall Experience
Rating:
1.0
Management is awful, some employees are great. Store manager will go out of his way to be mean, parking is a nightmare and it's almost impossible to see anything in there.
Tiffany C
|
Overall Experience
Rating:
4.0
The staff was always very busy. I think this location needs more staff.
nick f
|
Overall Experience
Rating:
5.0
The entire staff is great at U-Haul Moving & Storage of Towne East. The manager was very helpful.
Mark L
|
Overall Experience
Rating:
5.0
I appreciated the speed in which my request was processed.
nick f
|
First Impressions
Rating:
3.0
The facility needs to fix the access door!! Not sure if this will be a ionger term problem. I would prefer if it is broken, uhaul staff one additional person to open and close the door until fixed.
nick f
|
First Impressions
Rating:
5.0
Everything went well, ,and we even decided to use the U-Haul storage facility !
Alan B
|
First Impressions
Rating:
4.0
Very attentive staff and clean facility.
Brooke M
|
First Impressions
Rating:
5.0
Thanks for keeping my belongings safe!
Paula M
|
Overall Experience
Rating:
3.0
U Box service is brutally slow. It was not prepped prior to arrival. Took over 90 minutes after first communication with staff to prep and depart.
U boxes were convenient. End costs were hidden.
Lawrence S
|
Overall Experience
Rating:
1.0
There was racist comments and racist treatment. We were overcharged.This was a really bad experience .Who sends messages at this hour waking me at this time of morning.Its almost 3am and I didn't app
ava c
|
Overall Experience
Rating:
5.0
The gentlemen were friendly and helpful. Very organized. They knew there jobs well. Thank you for a wonderful experience!
paul h
|
Overall Experience
Rating:
5.0
I felt that my stuff was in good hands.
tiffany b
|
Overall Experience
Rating:
5.0
Great service.
Paul K
|
Reservation
Rating:
3.0
None they did everything possible can make me put a smile on my face and I'm so tired good standalone it brought me alone glass of water they were very nice
Beverly L
|
Overall Experience
Rating:
2.0
My issue was the scheduling. I specifically asked for a unit to store my motorcycle and I was advised that a unit was available. They tried to put me in an upper level, no unit was available.