Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The unit I rented wasn't big enough. Family members were unloading the truck and I was still in MA. The service guy rented me a second unit over the phone. Worked great.
Debra J N.
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Online Move In
Rating:
5.0
Customer did not leave a comment.
John K.
Rating:
4.0
Customer did not leave a comment.
Harold M.
Rating:
5.0
Your crew was very helpful!
James K.
Rating:
5.0
Customer did not leave a comment.
Matthew T.
Rating:
5.0
Customer did not leave a comment.
BRIAN G.
Rating:
4.0
Easy process. No compliant. No long waits.
TENEISHA M.
Rating:
4.0
Customer did not leave a comment.
RICHARD C.
Rating:
5.0
Customer did not leave a comment.
Sheri W.
Rating:
5.0
Customer did not leave a comment.
TINA P.
Rating:
4.0
Truck wasn't very clean but the customer service received was great.
robert T.
Rating:
5.0
Customer did not leave a comment.
Hannah V.
Rating:
4.0
Customer did not leave a comment.
CHARLES S.
Rating:
3.0
Wish you had longer hours for your storage.
ledora p.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terry V.
Rating:
5.0
I reserved an appliance dolly online and the day of pick up there were none available. I had to use a utility dolly that was less effective.
EMILY S.
Rating:
5.0
Customer did not leave a comment.
BARBARA M.
Rating:
4.0
Customer did not leave a comment.
MARIA L.
Rating:
5.0
The gentlemen in the front work hard and have been very accommodating, despite the very busy pace/customer demand. Sending so much gratitude.
Corrina A.
Rating:
3.0
Customer did not leave a comment.
Coby L.
Rating:
2.0
Of all the Uhaul centers I been to, this one has some issues.
Maybe i should of called ahead to ask but from previous experiences, never been an issue
I had a friend follow me to the location so i could drop off the truck for the day while i was work to return latter in my personal vehicle to get a unit to unload the truck
I pulled in and one of the attendants said, ok but over in another area, to which i did, I was getting of the truck when the same attendant was there and said the manager said no i couldn't just park there because of space on the lot and was a liablity. I was ok never had this problem before but ok
I drove back myself during my lunch hour to secure a unit at the site, I was there for an hour because they didnt know what was wrong with key card system. Then when i did try the key , it didnt work. the second try did.
for a faciility with limited space. there is ONLY 1 door accessible for an interior unit and there was a 26" truck parked in front of it. The attendant said it would not be there when i returned after work to unload.
When i did return after work at 6pm it was there along with person who rented it and was unloading I asked him how long he was there and such. His answer astonished me. He parked it there the evening before and got his unit the same day i did. and still got to leave for the next day. I was not able to leave any vehicle
I like to report this facility is discriminating. Some can and some can't do certain things. If they don't do for all the same then that manager needs to have a discussion with his program.
I only chose this location for a matter of convenience of where i am located, def would not for the service. I was not in the mood to drive around and locate other locations, I would have if I had the time,
greg S.
Rating:
4.0
Customer did not leave a comment.
MARK H.
Rating:
5.0
The employees really enjoyed helping customers and were friendly.
Stephan B.
Rating:
3.0
Linda at the call center was rude. They couldn't find any of my info even though I had the contract right in front of me. When I tried to drop my uhaul off I couldn't use the app because it said I was registered. I tried to recover info and it kicked me out of the system. Sat online with check in customer service for 45 minutes and never got anyone to answer. Will never use Uhaul again. Your customer service sucks. The only person with a brain and people skills was the manager of the store.
JENNIFER T.
Rating:
1.0
Customer did not leave a comment.
Christopher M.
Rating:
5.0
Customer did not leave a comment.
Kristi S.
Rating:
3.0
Customer did not leave a comment.
Aaron B.
Rating:
3.0
I was charged for a dolly I didn't ask for. And they charged me for gas, when the truck was full at drop off.
Kinda ridiculous if you ask me. What a way to nickel and dime a person!
Karenna H.
Rating:
5.0
The sore manager was truly exceptional. After a slight mishap with some other employee at the store, the manager took exceptional care of what I needed.
Mary C.
Rating:
5.0
No improvement necessary. Transaction was smooth and quick. Thank you
SAM S.
Rating:
3.0
I am not a smoker and someone had been smoking in the truck. When I brung truck back I told the representative about it.
JOSEPH P.
Rating:
3.0
Customer did not leave a comment.
Shanie M.
Rating:
5.0
Friendly awesome staffs, very helpful. A+
Jimmy N.
Rating:
5.0
Sean and Jason took excellent care of us. Sean handled my reservation and was very helpful and friendly. When I came to check in Jason checked us in quickly and answered our questions. When we brought the vehicle back, there were several people in line. He worked to handle each person quickly and to answer all of their questions. I would definitely use this location again.
Marsha W.
Rating:
5.0
Friendly fast service. It was more than I expected.
Marchella M.
Rating:
5.0
Customer did not leave a comment.
Kimberly R.
Rating:
5.0
Customer did not leave a comment.
Edgle W.
Rating:
3.0
Always start customer out with at least 7/8 of a tank of gas because then when the customer is charged over four dollars a gallon and three dollars extra for them to do the work and the tank is below a quarter full they feel like you were doing your part and not laying it on the customer it is not good when the customer hast to leave you and go straight to the gas station it's a waste of the customers time makes you look foolish and it's good customer service and don't give me that bull crap like I was told every time we don't have time for that I got told that four different times in the last three months three times just within a three week period as a ride on a Monday then that same Thursday then 2 1/2 weeks later also you need to give better customer service On the walk around before the customer leaves one time I got told I went over 400 miles when I was lucky to even crack 295 that happened the second time I rented a truck and didn't think to take the pictures of what the mileage was when I got in I learned my lesson and they're on the suggestion of the person who rented me the third truck
James L.
Rating:
5.0
Want sure why I had to return truck to the pickup location rather than somewhere closer to my move to destination.
ALVIN S.
Rating:
5.0
Customer did not leave a comment.
CHERYL R.
Rating:
5.0
Customer did not leave a comment.
MARC C.
Rating:
5.0
Customer did not leave a comment.
Diane G.
Rating:
4.0
Vehicle needs an alignment
RONALD S.
Rating:
5.0
Customer did not leave a comment.
BRIAN L.
Rating:
5.0
A PLACE TO PARK A CAR WHILE RENTING A U HAUL
Kimberly R.
Rating:
5.0
Customer did not leave a comment.
CHRISTINA P.
Rating:
5.0
Customer did not leave a comment.
LORI G.
Rating:
5.0
Customer did not leave a comment.
Krandall J.
Rating:
5.0
Customer did not leave a comment.
KEVIN B.
Rating:
5.0
Customer did not leave a comment.
Veronica S.
Rating:
3.0
Customer did not leave a comment.
Jeffery M.
Rating:
3.0
It was good
Rhonda N.
Rating:
5.0
Customer did not leave a comment.
CRYSTAL J.
Rating:
5.0
Very good customer service very nice person that helped me .....
Eleazar M.
Rating:
4.0
Great Staff!
CRYSTAL S.
Rating:
1.0
Same thing one guy running the register to get people checked in and out and the other guy could be heard saying he had been getting trucks checked in and going to get them all day. He was busy trying to work on a car in the garage area. It wouldn't have hurt him to take 10 minutes out and get the line down then go back to what he was doing. UHAUL should have always have 2 people working register only and others bringing the trucks, etc...
LORI G.
Rating:
3.0
Customer did not leave a comment.
Robert K.
Rating:
5.0
Customer did not leave a comment.
DONALD R.
Rating:
4.0
Customer did not leave a comment.
Craig M.
Rating:
4.0
Customer did not leave a comment.
Marlon L.
Rating:
3.0
Customer did not leave a comment.
Michael Z.
Rating:
5.0
Awesome Service
Clinton S.
Rating:
3.0
Customer did not leave a comment.
Amber P.
Rating:
4.0
Customer did not leave a comment.
jarrod M.
Rating:
5.0
Employees where very helpful.
Patricia V.
Rating:
5.0
Customer did not leave a comment.
Billie F.
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Overall Experience
Rating:
4.0
My only problem is the charge for 11 days during the time that I have covid-19 which I thought they was according to representative on the phone well in Topeka said oh just call and let us know when you're on your way or when arriving now there. So I understood it that I would be paying for the first two days February 19th through the 21st and then 1 day/night of travel with car dolly and it was just March 2 to 3 2021. So if you think of the honor the agreement or understanding on the phone they should say that on the phone and in-person not one thing on the phone then not let the people at the store know the discussion good night saying I owe $670.70. And this is pretty much all I have a complaint about service on the phone in the stores this time I use a lot and have used since 2014 for storage and truck so the store itself pretty good and the people are nice and they've been working with me on payments for the storages when behind or I just missed a few.
James T.
Rating:
1.0
General manager was totally rude cussed me and aslo one of his employees. Was late taking a trailer back so i called to let them know and before i got to speak to let them know i got cussed out by empliyee forst then general manager. Went inside store and general manager contuined to have a attitude and would nit listen. Ive used this places many if times and nit once was treated this way until this happen. My recommend that bith employee and General manager should not be employed at uhaul.
JOSE G.
Rating:
3.0
Customer did not leave a comment.
Lablanca P.
Rating:
4.0
Clean your truck s out make sure computer system is working
Janet W.
Rating:
2.0
It was admitted that the truck we drove was in need of maintenance. The rolling door was extremely hard to open and close. I strained my shoulder today trying to close it. The speedometer did not work properly and they said that they knew the truck needed maintenance. Not a great experience with the guy who rented it out to us this morning either!
Bonnie S.
Rating:
4.0
Customer did not leave a comment.
Tate W.
Rating:
5.0
Safe and secure storage, office hours appropriate and overall a good experience with my friends at u-Haul
Giovanni Q.
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Overall Experience
Rating:
2.0
Need to check batteries and replace regularly before they have problems. It was frustrating to know that our battery needed replaced and it hadn't been done until it died.
Isaac W.
Rating:
5.0
Customer did not leave a comment.
MUSTAFA B.
Rating:
3.0
Customer did not leave a comment.
Mark H.
Rating:
5.0
Continue as is. Service was excellent. I will continue using UHAUL for all my moving needs.
Charles C.
Rating:
5.0
Fastest U-Haul experience yet. The employees were very efficient. On the supply and return.
TIM C.
Rating:
4.0
Customer did not leave a comment.
RHONDA B.
Rating:
1.0
Terrible service!!! I paid for a tow dolly and paid additional for them to attach my car to it, and they didn't.. we didn't realize it until we stopped 5 hours away on a different town. We could have had an accident.
Andrea P.
Rating:
4.0
Customer did not leave a comment.
AARON M.
Rating:
5.0
Customer did not leave a comment.
Icie B.
Rating:
5.0
Customer did not leave a comment.
Kimberlee D.
Rating:
5.0
Everything was great and smooth only improvement that I think could be made is maybe like periodic mechanical inspections. The truck did everything I needed it to do but had bad u joints or something clanging underneath
Ethan B.
Rating:
5.0
Customer did not leave a comment.
RALPH S.
Rating:
5.0
Very well prepared, well staffed, efficient and friendly.
Matthew M.
Rating:
5.0
Sanitize the vehicles although we did that ourselves . Back needed to be swept out but other than that great cx service for the most part
GENAYA C.
Rating:
5.0
Customer did not leave a comment.
XAVIER S.
Rating:
5.0
The people was very nice and knowledgeable.
REX C.
Rating:
5.0
Customer did not leave a comment.
JAMES H.
Rating:
3.0
Customer did not leave a comment.
Michael C.
Rating:
4.0
Just a small lot to drop vehicles off.
VERLON P.
Rating:
5.0
Customer did not leave a comment.
Amanda D.
Rating:
1.0
Customer did not leave a comment.
Rachel M.
Rating:
5.0
Customer did not leave a comment.
Anthony L.
Rating:
5.0
Double check the tire pressures. I had to stop and fill up trailer tire. It was at 12# vs needed amount of 50+#
CLAY W.
Rating:
5.0
Customer did not leave a comment.
James B.
Rating:
3.0
Customer did not leave a comment.
Brian A.
Rating:
3.0
I am giving you a yes because of convenience of the location but the truck was dirty the instructions were not well explained I had a 7 AM arrival time and you guys open up at 7 AM but you guys did not open up at 7 AM it was more like 715 and then after I finally get done checking in I get told that it Hass to be back by 7 AM the next day I feel someone should've walked around the truck with me so I could inspect the truck with them and be on the same page they just pulled it around and said it was ready breaking was very bad in the truck to get up and go was very bad I've been track meaning it had no real power and seemed worn out good thing I wasn't driving it far
JAMES L.
Rating:
5.0
Customer did not leave a comment.
Mark T.
Rating:
4.0
Customer did not leave a comment.
Laura M.
Rating:
5.0
Please shovel the sidewalk better from snow and ice.
Kenneth R.
Rating:
4.0
Customer did not leave a comment.
Kristi M.
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Overall Experience
Rating:
5.0
Was first set up with a storage unit at Pawnee and Seneca. After an awful experience with the general manager at that store I left and went to Uhaul on Pawnee and Oliver. Luke and the team was AMAZING and I couldn't be happier with their customer service! Thank you so much!
Kristen w.
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First Impressions
Rating:
5.0
Jason was outstanding and very helpful. Overall this was a great experience. I plan to use/refer this location in the future for any of my storage/uhaul needs.
Van H.
|
First Impressions
Rating:
5.0
excellent facility, excellent staff
SHARON G.
|
First Impressions
Rating:
4.0
The people at this facility were very friendly and helpful. The man at the passenger and Seneca store however was very rude, unhelpful and short with me.
Kristi M.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel L.
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Overall Experience
Rating:
3.0
Either is or was mice in the storage unit
Garrett N.
|
First Impressions
Rating:
5.0
Everyone there is Awesome! Always helpful and friendly. I am in customer service as well and know how difficult the industry can be, but this crew here is top notch. I will definitely be promoting U-haul's services. Thank you!
Kevin C.
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Overall Experience
Rating:
5.0
All staff were very friendly very helpful and knowledgeable when I had questions, not to mention the free help in trying to locate storage and even had one help me figure out my trailer lights
randell B.
|
First Impressions
Rating:
5.0
The employees were really nice and very helpful! If I ever need a storage unit I'll be back! Thanks for taking care if my belongings. Have a Blessed day
Michelle C.
|
Overall Experience
Rating:
5.0
Everything was fine. First free month with a uhaul rental was a life saver
Caleb J.
|
First Impressions
Rating:
5.0
N/A
Tiffany J.
|
First Impressions
Rating:
5.0
None
Jean R.
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Overall Experience
Rating:
1.0
Management is awful, some employees are great. Store manager will go out of his way to be mean, parking is a nightmare and it's almost impossible to see anything in there.
Tiffany C.
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Overall Experience
Rating:
4.0
The staff was always very busy. I think this location needs more staff.
nick f.
|
Overall Experience
Rating:
5.0
The entire staff is great at U-Haul Moving & Storage of Towne East. The manager was very helpful.
Mark L.
|
Overall Experience
Rating:
5.0
I appreciated the speed in which my request was processed.
nick f.
|
First Impressions
Rating:
3.0
The facility needs to fix the access door!! Not sure if this will be a ionger term problem. I would prefer if it is broken, uhaul staff one additional person to open and close the door until fixed.
nick f.
|
First Impressions
Rating:
5.0
Everything went well, ,and we even decided to use the U-Haul storage facility !
Alan B.
|
First Impressions
Rating:
4.0
Very attentive staff and clean facility.
Brooke M.
|
First Impressions
Rating:
5.0
Thanks for keeping my belongings safe!
Paula M.
|
Overall Experience
Rating:
3.0
U Box service is brutally slow. It was not prepped prior to arrival. Took over 90 minutes after first communication with staff to prep and depart.
U boxes were convenient. End costs were hidden.
Lawrence S.
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Overall Experience
Rating:
1.0
There was racist comments and racist treatment. We were overcharged.This was a really bad experience .Who sends messages at this hour waking me at this time of morning.Its almost 3am and I didn't app
ava c.
|
Overall Experience
Rating:
5.0
The gentlemen were friendly and helpful. Very organized. They knew there jobs well. Thank you for a wonderful experience!
paul h.
|
Overall Experience
Rating:
5.0
I felt that my stuff was in good hands.
tiffany b.
|
Overall Experience
Rating:
5.0
Great service.
Paul K.
|
Reservation
Rating:
3.0
None they did everything possible can make me put a smile on my face and I'm so tired good standalone it brought me alone glass of water they were very nice
Beverly L.
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Overall Experience
Rating:
2.0
My issue was the scheduling. I specifically asked for a unit to store my motorcycle and I was advised that a unit was available. They tried to put me in an upper level, no unit was available.