Customer Reviews for U-Haul Moving & Storage of Towne East

3,194 reviews

5213 E Pawnee St   Wichita, KS 67218
(Northwest of McConnell Air Force Base)

(316) 684-5283

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(316) 684-5283

5213 E Pawnee St
Wichita, KS 67218
(Northwest of McConnell Air Force Base)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The cab of the truck smelt of smoke. The windshield was filthy on the inside and there was a receipt from the previous people who had rented the truck

TWILA L. 
Rating:
5.0

Customer did not leave a comment.

BObbie G. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
3.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

They were quick and very helpful. I would use this location again! Thanks!

Betty B. 
Rating:
1.0

It would be helpful to include any possible deposits in the reservation quote online. I paid over $100 more than expecting & now have to wait to get that money back 7-10 business days. That is super inconvenient, especially since it's the week of Thanksgiving.

Angelina M. 
Rating:
4.0

No issues returning the rentals.

William W. 
Rating:
1.0

Over a month before I arrived, I reserved a 20 foot truck for puck up at this location for 8 am and set a drop-off location closer to my new house. I arranged a moving company for 10 am. On the day of my move I show up at this location and get told they don't have a 20 foot truck and won't until 11 at the earliest. I then get told I can be charged more for a 27 that won't fit in my complex or I could take a 15 that won't hold all of our boxes and furniture. When asked why I was told to pound sand and it wasn't their issue to resolve I could take the truck they offered or "fuck off". Forced to accept a truck that wouldn't fit my move in one go I wasted money on movers because once they where done I still needed to make more loads by my self and they changed the return location back to this site so once I was done I had to drive half way across town to drop it off. I will never rent for uhaul again.

STACI T. 
Rating:
1.0

Had dead mice

Joyce M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ginger P. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

A place where I can depend on to meet my needs, and is affordable.☺️

Jerold R. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Chuck F. 
Rating:
1.0

I’m frustrated that I moved my belongings out 1 day after my balance was due, & I was still responsible for an entire months rent. The person who helped me was not a happy person at all!! he was rude and wouldn’t stop complaining about his job.

julia a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Doug K. 
Rating:
5.0

Nothing nothing I can think of .the staff was well knowledgeable, they made the process easy. And the prices were awesome thank you so much.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
2.0

The vehicle was tremendously unsafe couldn't go above 50 without the front end shaken violently would make a right turn on its own not a safe vehicle

Henry B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

BILL F. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
4.0

Customer did not leave a comment.

Taylor B. 
Rating:
3.0

Customer did not leave a comment.

SYLVIA C. 
Rating:
4.0

Maybe allow customers to drop off equipment at other locations when using in town... other then that I was more then satisfied using Uhaul.

Cliff C. 
Rating:
1.0

The truck was not parked where the app said it was and it was VERY frustrating trying to find it. I went inside to ask for help and the guy at the counter didn't want to come outside and help me. I finally got him to come outside after pushing the issue. When I came to drop it off, there was no place to park it. There were trucks backed up almost to the street. The app was slow and temperamental.

Marcella C. 
Rating:
5.0

Everything was perfect the guy they help had great customer service keep up the good work

Rochelle T. 
Rating:
5.0

Staff was very pleasant and knowledgeable, glad he was there

ERICA W. 
Rating:
5.0

Customer did not leave a comment.

eric C. 
Rating:
5.0

I'd rather not say.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
1.0

I have a case open. Car almost fell off of tow dolly.

Kelcie R. 
Rating:
5.0

Leroy, Anthony, Shawn and Chris all welcome you there and are so helpful, I soooo appreciated all they did for me. Thank you especially Leroy and Anthony who both made sure I had what I needed Thanks Again

Irene R. 
Rating:
5.0

Very nice and friendly staff member. The truck was clean. Overall, a good experience

Shonda M. 
Rating:
3.0

I disputed a charge and was told I would be contacted the next day. Uhaul charged me anyways. Will refer to bank if charges are not corrected and refund is issued.

Khoa N. 
Rating:
5.0

Leroy is the man! We were there early and Leroy opened right on time if not a couple of minutes early. We then asked if we could get the next size larger truck and he did some checking and set it up for us. He is very friendly and helpful, and the way he hustled made it a very quick and easy process!

brent K. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Denise H. 
Rating:
5.0

Customer did not leave a comment.

MONTE F. 
Rating:
5.0

Customer did not leave a comment.

gregory S. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

LeaNete P. 
Rating:
5.0

Customer did not leave a comment.

Trista J. 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN C. 
Rating:
5.0

Customer did not leave a comment.

Blair W. 
Rating:
5.0

Na

GAIL D. 
Rating:
4.0

Customer did not leave a comment.

Rita B. 
Rating:
5.0

great service

dale D. 
Rating:
2.0

Employees and service were fantastic. The truck I rented was straight garbage. Also I feel like I was overcharged On gas and services based on the condition of the equipment. Seriously need to retire that vehicle felt as though it was going to break down on me and any given moment. Please have someone reach out to me from the corporate level.. 3163169250428

James W. 
Rating:
5.0

Customer did not leave a comment.

MACK S. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Rickey B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Gone here for years. Service is great and equipment is always maintained and in good running order.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Mackenzie A. 
Rating:
4.0

Customer did not leave a comment.

Jack P. 
Rating:
5.0

Customer did not leave a comment.

JIMEIR S. 
Rating:
5.0

good costumer service provided.

Alejandro R. 
Rating:
5.0

Customer did not leave a comment.

Osborn H. 
Rating:
3.0

Customer did not leave a comment.

vetrual P. 
Rating:
5.0

I really wish I would have gotten the name of the gentleman who helped me. He was awesome. I had a horrible experience picking up the uhaul and fully expected to never use uhaul again. Dropping the uhaul off was a completely different experience. The employee helping me was courteous, friendly and efficient. The experience was far better than I would expected and left me hoping that the pickup experience was a fluke and may have me coming back to uhaul in the future. Thanks again to the employee who helped me I'm really bummed I missed your name.

Corey B. 
Rating:
4.0

Customer did not leave a comment.

Maria S. 
Rating:
5.0

Friendliest service I've had at a uhaul location yet. Vehicle was clean, full of gas, and road ready when I arrived

Brandi W. 
Rating:
5.0

Preston greeted me when I came in and helped me get the van and dolly (which I almost forgot), thanks!

Kelley K. 
Rating:
5.0

They went above and beyond for me.

Pamela C. 
Rating:
5.0

Customer did not leave a comment.

Rachel C. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
3.0

Customer did not leave a comment.

veronica G. 
Rating:
5.0

The check out is long, and I got confused

Monica G. 
Rating:
5.0

The two gentlemen that ran the store were great, fast, and very helpful.

Garrison G. 
Rating:
3.0

Van was dirty from previous use. Employees were helpful. We left it cleaner than it was left for us.

Brad E. 
Rating:
5.0

Truck windows need washed

Roger D. 
Rating:
3.0

Have the employees greet the customer when they come in. The first shift from 7 to 1 did not greet me, I was the one that said hi how are you. Also if they want to gripe about their job and and how they get off at 1 and its not going to be their problem; probably should not be telling the customer that. Mostly because I do not care. If they hate their job so much they should quit. The young man whom I dealt with in the afternoon was awesome. He was very friendly and I liked working with him a whole lot better.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

Brenton C. 
Rating:
5.0

There was complaining from the store manager about the online reservation system not communicating to the store about my reservation. He had double booked the truck to a walk in customer

Corinna B. 
Rating:
5.0

Great customer service!!!!

Kashea C. 
Rating:
5.0

Customer did not leave a comment.

Brandon O. 
Rating:
3.0

i was upset we want offered a dolly nor was there one in the truck

miracle S. 
Rating:
5.0

Customer did not leave a comment.

daren B. 
Rating:
5.0

Great customer service

Donna B. 
Rating:
3.0

Customer did not leave a comment.

Michelle M. 
Rating:
3.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Tina N. 
Rating:
5.0

My home store. Always a good experience.

Skot R. 
Rating:
1.0

My trailer came off the hitch while I was going a slow speed and caused damage to my vehicle. When I mentioned this to the staff they said nothing. My vehicle requires repairing.

Destinee B. 
Rating:
3.0

The person checking me in said that I was over the allowed miles by 12 miles. I don't know how that could be. I picked up the truck at uhaul. Drove to an apartment in Stillwater to load. Stopped once for gas, that was about 1 mile out of the way. Drove straight to Wichita to unload and then the next day to the return Uhaul location. Virtually zero extra miles were driven. Had I driven directly from the pickup location to the dropoff location, without any stops to load, unload or get gas, I could have driven about 12 miles less - - - but that is not the reason to rent a truck! I don't think it is the dropoff location's problem. But that is where I saw the issue so I rated it lower.

David B. 
Rating:
3.0

Was unable to scan barcode for night drop. Had to call the 800 number and wait on hold for 20 minutes to be able to let UHAUL staff know the truck was being dropped off the night before due to online drop off form was not working

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

darrell B. 
Rating:
3.0

Customer did not leave a comment.

Aislynn M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B. 
Rating:
3.0

Same as above.

Wyatt S. 
Rating:
5.0

This may have been the best customer service I have experienced in a Uhaul location. I explained all my troubles with equipment, etc. during the move and the entire staff was great. They listened, they were helpful, and went above and beyond in follow up.

Aaron F. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

The whole experience was excellent. From getting the equipment to being able to store my belongings. I even had a flat tire on the car transport. There was a little confusion on where I was at and the person went to two other gas station looking for me, but he didn't give up on me. He was very kind and courteous. U-haul was very helpful in every way! I would highly recommend them to family and friends.

Christine H.  |  First Impressions 
Rating:
1.0

Charged me for miles I didn't put on the damn vehicle

JONAS M. 
Rating:
3.0

Overall I would never reccomend uhual to anyone after this expierence

Aaron J. 
Rating:
3.0

Customer did not leave a comment.

Cordell W. 
Rating:
4.0

Customer did not leave a comment.

Niem N. 
Rating:
5.0

Everything was awesome and ran smoothly the only issue I had is that the cab smells like horse shit. Lol but other than that everything is good

Derek A. 
Rating:
4.0

Customer did not leave a comment.

TINA R.  |  First Impressions 
Rating:
5.0

Always friendly and helpful. Even going out of their way to make sure I had everything I needed.

MICK G.  |  Overall Experience 
Rating:
5.0

I have used this location for storage twice now and both time the staff for the most part was polite and helpful with the exception of one or two. Any questions or issues I had they were able to help me with. If I ever need storage up here again I will definitely use this location again!

Kaitlin D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarett B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LINDA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TROY P.  |  First Impressions 
Rating:
5.0

Great price for big space. Thank you very much!!

TREVOR G.  |  Overall Experience 
Rating:
1.0

Horrible experience I just got my storage today and was given an access card but no access code. I had everything in my truck ready for storage and had unload everything once I couldn’t access my storage. Completely unacceptable to not give very important information like a access code. Also customer service was absolutely NO help & I called the after hours number for the GM 10 times and no answer. Worst possible service ever

TYJE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mattie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damian M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TREVOR G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brooke M.  |  Overall Experience 
Rating:
4.0

Would have liked getting notifications before payment is due. Other than that a fantastic experience.

JEFFREY H.  |  Overall Experience 
Rating:
1.0

I had to call the customer service department to get anything done

Christina D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra S.  |  First Impressions 
Rating:
4.0

None

Linda J.  |  First Impressions 
Rating:
2.0

I have been to alot of Uhaul centers. This one I would rank the THE lowest in terms of ease of use. The staff have to make due with what built, not their fault. I ONY came to this 1 due to convivence of location. The parking is slim, 6 of the spots close to door is so you can advertise trucks, WHY? DUH I was located on the 2nd floor, a lift of some type would be handy instead of ALL stairs. People have stuff to move and it hurts your back taking those stairs multiple times. AGIAN the most inconvenient set up and layout of a Uhaul center I have ever entered. DEF will not recommend nor ever use again. I rather drive an extra 4 miles out of my way to a better center

GREGORY S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hailey N.  |  Overall Experience 
Rating:
5.0

The workers were professional and friendly.

Peggy W.  |  Overall Experience 
Rating:
5.0

The unit I rented wasn't big enough. Family members were unloading the truck and I was still in MA. The service guy rented me a second unit over the phone. Worked great.

Debra J N.  |  Online Move In 
Rating:
3.0

Wish you had longer hours for your storage.

ledora p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billie F.  |  Overall Experience 
Rating:
5.0

Safe and secure storage, office hours appropriate and overall a good experience with my friends at u-Haul

Giovanni Q.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kristi M.  |  Overall Experience 
Rating:
5.0

Was first set up with a storage unit at Pawnee and Seneca. After an awful experience with the general manager at that store I left and went to Uhaul on Pawnee and Oliver. Luke and the team was AMAZING and I couldn't be happier with their customer service! Thank you so much!

Kristen w.  |  First Impressions 
Rating:
5.0

Jason was outstanding and very helpful. Overall this was a great experience. I plan to use/refer this location in the future for any of my storage/uhaul needs.

Van H.  |  First Impressions 
Rating:
5.0

excellent facility, excellent staff

SHARON G.  |  First Impressions 
Rating:
4.0

The people at this facility were very friendly and helpful. The man at the passenger and Seneca store however was very rude, unhelpful and short with me.

Kristi M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel L.  |  Overall Experience 
Rating:
3.0

Either is or was mice in the storage unit

Garrett N.  |  First Impressions 
Rating:
5.0

Everyone there is Awesome! Always helpful and friendly. I am in customer service as well and know how difficult the industry can be, but this crew here is top notch. I will definitely be promoting U-haul's services. Thank you!

Kevin C.  |  Overall Experience 
Rating:
5.0

All staff were very friendly very helpful and knowledgeable when I had questions, not to mention the free help in trying to locate storage and even had one help me figure out my trailer lights

randell B.  |  First Impressions 
Rating:
5.0

The employees were really nice and very helpful! If I ever need a storage unit I'll be back! Thanks for taking care if my belongings. Have a Blessed day

Michelle C.  |  Overall Experience 
Rating:
5.0

Everything was fine. First free month with a uhaul rental was a life saver

Caleb J.  |  First Impressions 
Rating:
5.0

N/A

Tiffany J.  |  First Impressions 
Rating:
5.0

None

Jean R.  |  Overall Experience 
Rating:
1.0

Management is awful, some employees are great. Store manager will go out of his way to be mean, parking is a nightmare and it's almost impossible to see anything in there.

Tiffany C.  |  Overall Experience 
Rating:
4.0

The staff was always very busy. I think this location needs more staff.

nick f.  |  Overall Experience 
Rating:
5.0

The entire staff is great at U-Haul Moving & Storage of Towne East. The manager was very helpful.

Mark L.  |  Overall Experience 
Rating:
5.0

I appreciated the speed in which my request was processed.

nick f.  |  First Impressions 
Rating:
3.0

The facility needs to fix the access door!! Not sure if this will be a ionger term problem. I would prefer if it is broken, uhaul staff one additional person to open and close the door until fixed.

nick f.  |  First Impressions 
Rating:
5.0

Everything went well, ,and we even decided to use the U-Haul storage facility !

Alan B.  |  First Impressions 
Rating:
4.0

Very attentive staff and clean facility.

Brooke M.  |  First Impressions 
Rating:
5.0

Thanks for keeping my belongings safe!

Paula M.  |  Overall Experience 
Rating:
3.0

U Box service is brutally slow. It was not prepped prior to arrival. Took over 90 minutes after first communication with staff to prep and depart. U boxes were convenient. End costs were hidden.

Lawrence S.  |  Overall Experience 
Rating:
1.0

There was racist comments and racist treatment. We were overcharged.This was a really bad experience .Who sends messages at this hour waking me at this time of morning.Its almost 3am and I didn't app

ava c.  |  Overall Experience 
Rating:
5.0

The gentlemen were friendly and helpful. Very organized. They knew there jobs well. Thank you for a wonderful experience!

paul h.  |  Overall Experience 
Rating:
5.0

I felt that my stuff was in good hands.

tiffany b.  |  Overall Experience 
Rating:
5.0

Great service.

Paul K.  |  Reservation 
Rating:
3.0

None they did everything possible can make me put a smile on my face and I'm so tired good standalone it brought me alone glass of water they were very nice

Beverly L.  |  Overall Experience 
Rating:
2.0

My issue was the scheduling. I specifically asked for a unit to store my motorcycle and I was advised that a unit was available. They tried to put me in an upper level, no unit was available.

ANTHONY G.  |  Reservation 
Rating:
5.0

Excellent customer service!

SHARON G.  |  Overall Experience 
No reviews have been submitted for this location.

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