The employee who helped us had zero personality.Michelle R.
Customer Reviews for U-Haul Moving & Storage of Troy
Troy, MI 48084
(East of Crooks)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Additional people to service customers. Waited in line for about 20 minutesKevin S.
Customer did not leave a comment.SANDEEP A.
Customer waiting time to be served could be improved.Kazem H.
Customer did not leave a comment.Patrick O.
Customer did not leave a comment.Carrie K.
Customer did not leave a comment.Eric R.
Customer did not leave a comment.KAREN MARIE C.
I had to wait about 45 minutes on the phone to make a reservation. = D.Michael M.
You all at U- Haul are awesome! Thanks for your help!RONALD JAMAL M.
Customer did not leave a comment.CRYSTAL K.
The truck was dirty the pads were used and unfolded, thrown in the truck while I watched I was told to return the truck at full, yet I received it at 3/4 full the truck was VERY bouncy when I drove it on the highwayROBERT LYNNE G.
Customer did not leave a comment.RONALD LEE S.
Customer did not leave a comment.Hunter H.
Friendly, helpful, and efficient. Made the day seamless and enjoyable. Thanks.Thomas J.
Customer did not leave a comment.JULIE MARIE M.
Customer did not leave a comment.GARY WILLIAM B.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Terrell G.
Customer did not leave a comment.ADAM PARCELLS W.
The need to provide additional applications or personnel on my contract did not make any sense to me?Craig P.
Customer did not leave a comment.TERRELL LEE T.
The truck was extremely dirty, had not been cleaned in a very long time. Found an old sandwich in the door.The molding on the windows were worn and could not be closed all the way.ALYSSA ANN B.
Friendly and helpfulANTHONY C.
Customer did not leave a comment.Benjamin B.
Customer did not leave a comment.Kathleen P. | Overall Experience
Customer did not leave a comment.Derek S.
Customer did not leave a comment.Scott Ilene H.
Customer did not leave a comment.MICHAEL WILLIAM R.
Customer did not leave a comment.john d. | First Impressions
Customer did not leave a comment.Amanda E. | Online Move In
Provide me the amount of miles needed to complete my trip. The mile provided to me was 400 miles for my one way reservation. The actual point to point miles was 447 miles. This is because their software took the shortest route through canada. I called to have this resolved and the call took 40 min to connect. The agent told me they generally offee you 10% more distance than is required to cover trips to storage units or homes being moved out of etc.... Well when I called customer service I had to call a local manager that just gave me the exact number of miles which resulted in me having to pay a $16 fee for being 40 miles over. The extra 40 miles was from traveling from the uhaul location to my hotel, then the storage unit, and back to the hotel.Randy B.
Customer did not leave a comment.Walter A.
Clean, easy access, alarms were annoying sometimesBenny R. | Overall Experience
Customer did not leave a comment.LISA ESTHER D.
Have all your employees wear face coverings! Have more people working on Saturday mornings.Robert H.
Customer did not leave a comment.Candace M.
Customer did not leave a comment.PETER K.
The manager did a great job of working a refund......Steven F.
Customer did not leave a comment.Bud W.
Customer did not leave a comment.BRET CLARK M.
Took way too long to answer the phone. Luckily I'm a patient person but not all would be.SUSANJANNEY L.
Customer did not leave a comment.CALVIN MITCHEL M.
The manager waiting on me was very patient. I give him an A++ for the customer service received.Gregory M.
Always super slow, no one is ever attentive at there job. I got over charged ever time I use the trucks. Multiple charges to my account but only one receipt emailed.Justin S.
Customer did not leave a comment.Joseph Z.
Parking and entering the facility was hard and not well organized or marked. Doing all the online check-in did not save me any time or cut down on the lengthy wait.Jody W.
Customer did not leave a comment.Richard A.
I made reservations at one location to be called at 8:15 the nighy before to tell me it was not available and to switch locations. I arrived at scheduled pickup time and waited 35min and was given an open trailer when I reserved a closed. Then to top it all off the trailer had a pile of dog poop and I was charged more then I was quoted. Not a good experience at all.CANDICE ROSE H.
Customer did not leave a comment.WILLIAM JOHN H.
Customer did not leave a comment.Marc C.
I have been very pleased with the service at this location (I've rented here several times) and will definitely go there again in the future.MICHAEL ARMEN T.
Customer did not leave a comment.JOHN CHARLES D.
Customer did not leave a comment.Alessandro P.
Customer did not leave a comment.Anthony P.
They had great selection the service was great but the pick up line was longDebera M.
Customer did not leave a comment.Bryan L.
Customer did not leave a comment.LAUREN ALISA R.
Customer did not leave a comment.Alexander F.
Your rental fees are deceptive. How can your truck have a sticker indicating that its 19.99 to rent a truck? I just got a bill for $110 for 3 hours and less than 30 miles driven with your 10' truck. I will never rent a uhaul again, it makes no sense based on these costs.DANIEL S.
Windshield wiper blades needed replacement.Daniel B.
Customer did not leave a comment.Darlene W.
Customer did not leave a comment.CHRISTOPHER JOHN R.
Our â€œassignedâ€ trailer was filthy. It had what appeared to be left over construction materials (nails, a staple gun, scraps, etc). My husband asked if we could have one of the two remaining clean trailers ... no, this was our assigned trailer. When I took a look at it I notified the guy helping us that this trailer would not do because we were moving household items. I told him I wanted one of the two clean trailers and he said ok, no problem. IDK what changed his mind but once we received the clean trailer everything was great. Very nice staff.WILLIAM DELOSS G.
The trailer had a braking system that did not seem to work correctly. At every stop there would be a sudden "bang" as the trailer came to a halt against the truck. I alerted the receiving location and hopefully some maintenance will be performed before the next customer uses the same trailer. Other than that it was a flawless tripAndrew H.
QUIT NICKLE AND DIMING PEOPLE. RENTED A TRAILER AND EXPLAINED I HAD A 2-5/16 HITCH BALL, THEY SAID NO PROBLEM, THEN WHEN I GET TO PICK THE TRAILER, THEY HAD TO SELL: A NEW HITCHBALL (2" MAX BUT THEY DIDNT KNOW THAT) AND AN ELECRIC CABLE FOR THE BRAKES ON TOP OF ALL THE HIDDEN FEESDavid L.
Customer did not leave a comment.DARRYL EUGENE T.
Customer did not leave a comment.Brenda W.
Customer did not leave a comment.Ramesh-Babu A.
Customer did not leave a comment.todd K.
Employees were nice and provided customer service well. I have used this location several times without problem.William J.
Customer did not leave a comment.John B.
They were slow getting to us took about 20 minsASHLEY KARMELLA K.
Customer did not leave a comment.John C.
Customer did not leave a comment.Nicole U.
Everything went smoothly. Truck was in very good shape and drove well.Linda B.
Customer did not leave a comment.louise I.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Elliott P.
the guys were very helpful and took care of me very well run placeWILLIAM FRANCIS W.
Customer did not leave a comment.Douglas M.
Customer did not leave a comment.VIOREL C.
Customer did not leave a comment.ROMELL ISAAC H.
Millage in the checkout were lower than the actual one. I sent a picture of it and expecting to receive the appropriate charge ( 20 miles less). Thank you.VICTOR EDUARDO G.
Customer did not leave a comment.Bc C.
Customer did not leave a comment.Moinuddin A.
I filled gas But still charge me This is not good ShameVikas J.
Very nice and helpful staff, clean facilities. Wish I had seen unit before rental access through hallway was too narrow to store my couch and living room chairGregg C. | First Impressions
Customer did not leave a comment.Anthony W.
Customer did not leave a comment.DEREK EDWARD J.
Very helpful customer serviceJohn P.
Customer did not leave a comment.THAMODHARAN N.
Very nice guy and smooth transaction.AMY LYNN D.
Everything was great! Minor issue was the truck needed the windshield wipers replaced and I moved in February...in a snow stormðŸ˜†Christopherjohn T.
Pleasure and convenience each time using U-Haul services. All others pale by comparisonLidiya P.
Speed up the check out processRUSSELL ALAN J.
Customer did not leave a comment.Jon M.
Very professional staff.Michael A.
Friendly service. Quick and efficient . not a Location comment but Uhaul overall "contactless" process is cumbersome. its easier to go to the deskrobert B.
Nice peoplePatrick O.
Customer did not leave a comment.Anastasia D.
Customer did not leave a comment.Meagan R.
Keep doing what you're doing!MARK STEVEN F.
Customer did not leave a comment.Rob H.
Customer did not leave a comment.Aaron L.
Customer did not leave a comment.ralph k. | First Impressions
Customer did not leave a comment.Mary L. | Overall Experience
Nice job. Young lady walked me to unit and made sure I understood how it all worked. Very goodJeff H. | First Impressions
- Appreciated simplicity of storage unit reservation and payment. For ending rental, I had to go into office because website was unclear if request to end rental had been made for both units or only one. - Checking out van, through website and in office, was fairly easy. One suggestion: allow condition photos to be uploaded from Gallery, as is allowed for storage unit. - Alarms in storage unit facility went off frequently despite seemingly no one coming in/out, leaving a door open, and us being checked into unit. Annoying, and not effective as I never saw anyone from uhaul respond as if there were an actual problem.ALEX W. | Overall Experience
Excellent service and storage facilityBobby L. | Overall Experience
I can not express enough my disappointment in Uhaul. You failed at every level. I called to make a reservation at your customer service number. I was looking to store outdoor furniture that includes 126” table. After discussing this with you advisor I was advised a 10 by 15’ unit was best. I also ordered a 26’ truck. The reservation was made weeks in advance. I consequently made plans for friends to help load out truck on move day. When I showed up Saturday I was given three adjacent, but separate 5 by 10’ units. I told the GM this would not fit the table that I had discussed with the Uhaul agent at the time of reservation. The store GM told me that I did not reserve a 10 by 15 room, rather 10 by 15 in space and he did not have a 10 by 15 room. When I described the call. He told me he had nothing, customer Service agents don’t know what they are talking about. He also told me that how could he be sure I even told the agent I had a long table. I hope you have video with audio of my in person experience. It was awful. I won’t write all of the remaining failures other that to say It took four later calls over two hours to customer service to finally learn Uhaul could not help me and instead screwed me over. The first two calls were with helpful people that put my on hold. BOTH agents in an effort to help had to place me back on hold. When they did BOTH resulted in me being put back into the Uhaul call service que to get to start over with a new person. The third person was helpful but was unable to find a first floor separate location and sent me to customer service. At customer service I was told the substitute unit given by the GM was actually a split level unit and too short for my table. I was now told Uhaul could not find a unit anywhere within 30 minutes. At this point our friends who were helping load the truck had to leave. It was a sunny Saturday when we would have finished. I had to find another facility and find people to help me Sunday. It snowed on Sunday. To top off the fun, when on Sunday I returned the truck it turns out the 14 foot substitute unit was actually 14 and the customer service person who said it wa a half that size was wrong This is who failed. The GM at Troy, MI on many levels. The person who built the customer service system that threw me back in que. Management that did not give the person any authority. The customer service person at the end, while nice, she gave bad information on the size of the unit. Mostly Uhaul upper management for leading a horrible company. By contrast I ended up renting at Public Storage. When I called them I had no wait time. They were helpful, organized and professional. On m aside about Uhauls culture is the Please Note comments below. The comments are the opposite of customer service. They set rules. Why ask for feedback and then direct orders. Terrible.bill l. | First Impressions
Customer did not leave a comment.ALEXANDRAJOAN P. | Online Move In
Thanks everyone at this location for making a difficult transition and move happen with far more ease.THOMAS K. | Overall Experience
Customer did not leave a comment.alaida a. | Overall Experience
Customer did not leave a comment.STEVE F. | First Impressions
Your office was consistently understaffed, creating long waits. I was vey put off by one of the young female office staff, not customer friendly, and down right rude. This was at your Troy Michigan office. Also, I reserved a trailer 5 days in advance but then it was not honored and had to travel to another city to get a much smaller one. This created a major headache for moving. I will go somewhere else for my future needs.KAREN O. | Overall Experience
Customer did not leave a comment.ROBERT CHARLES D. | First Impressions
Customer did not leave a comment.Stephanie G. | First Impressions
Customer did not leave a comment.Brian M. | Overall Experience
Customer did not leave a comment.John O. | First Impressions
Service was absolutely terrible. Both times I went in, it took forever to even speak with someone.hannah m. | Overall Experience
Everybody was very niceDenise M. | Overall Experience
Customer did not leave a comment.Benny R. | First Impressions
Easy access and very secure. Easy to use carts for loading and unloadingMichael D. | Overall Experience
Customer did not leave a comment.Nicole C. | Overall Experience
Christopher was friendly, professional and very accommodating with our crisp space needs verses my guess in space size needed. He was able to switch on a dime and provide the proper space my family needed. Thank you Christopher.Laurie Anne S. | First Impressions
Customer did not leave a comment.kirk t. | Overall Experience
My experiece here was awesome longer than I expected but the staff fantastic I waill not hesitate to reach out to you all if I need future service...thank you!.jermaine s. | Overall Experience
Gold standard for climate controlled storageDavid M. | Overall Experience
Superb facility - clean, lit, temperature controlled, safe. I really enjoyed the covered loading docks, which made it soooooo easy to load right into my pickup, to stay out of the rain, and to not worry when making multiple trips to my storage locker.Charles G. | Overall Experience
Thanks to U-Haul for the first free month for students during the pandemic. This was a huge help for me in this season and gave me peace of mind at a time when the world felt utterly chaotic.Nelly A. | Overall Experience
Customer did not leave a comment.terry w. | Overall Experience
My storage decision was made to turn living room into hospital room for my husband who was terminally ill. The staff was helpful, my items were safe and in perfect condition when I picked them up. I would use this location again! and would recommend.Theresa L. | Overall Experience
Very grateful for the first month of free storage during this period of displacement from my academic studio space + routine. Loved the staff and cleanliness of this facility and feel my belongings are safe and secure here.Nelly A. | First Impressions
The young man Alex was very helpful finding a cart for me to use ,. Great dude many thanks. Best...Alex B. | Overall Experience
Customer did not leave a comment.terry w. | Overall Experience
Customer did not leave a comment.LINDA C. | First Impressions
U-Haul helped streamline my relocation. Great service, fleet and storage facility.Kevin M. | Overall Experience
The manager, Rachel, is extremely professional, competent and personable... and so is EVERY member of the UHAUL staff. Moving is extremely stressful and it was a relief to store my items worry free.derry b. | Overall Experience
Happy experience!!lidia s. | Overall Experience
Very great experienceJacob M. | Overall Experience
Excellent service excellent job nice people good staff merry Christmas and happy New year.Youkhanna I. | Overall Experience
The friendliest staff i have ever worked with. I Will be back to the location for my next rental.CHRIS G. | Overall Experience
Employee's were extremely helpful.Kenneth P. | Overall Experience
very secure, access hours convenient.Min H. | Overall Experience
Thank you so much Your business and office staff all employees Excellent service thank you so much.Youkhanna I. | First Impressions
Rachel answered all of my questions and more! The process was simplified; I’m glad I chose UHAUL’s storage unit. Thank you!Alex T. | First Impressions
Super employees - knowledgeable, friendly and helpful. I would definitely use this facility again and recommend to others.Teresa J. | Overall Experience
Although I was experiencing a hardship they worked with me. Thanks to all the staff for their professionalism and kindness.Nicole C. | Overall Experience
Excellent servicelidia s. | First Impressions
The stuff was very helpful in the whole process with storage and truck rental.tatiane k. | Overall Experience
24hr 7day access to the unit would have been preferred.brandon r. | Overall Experience
Staff was very helpful and quickTyray B. | First Impressions
Great jobjonathan b. | First Impressions
Never had any issues with Uhaul storage unitmatt m. | Overall Experience
Everyone I dealt with was professional and friendly. Thank you for all for your helpDebron M. | First Impressions
I highly recommend this facility. I used their storage facility and was very satisfied w/ their customer service. I also dropped off trailers multiple times and again was very happy w/ the customerSHARON H. | Overall Experience
Thank youRita A. | Overall Experience
I was checked out of my unit on Sunday & was still charged $159.99 on "autopay" on my credit card for the next month! NIGHTMARE of hours on the phone trying to get the charges removed! Dont autopay!!!ariadni l. | Overall Experience
Wonderful staff. Very courteous and helpful. Clean facility.Naomi M. | First Impressions
Really helpful staff!Melissa A. | Overall Experience
Thank you! The storage facility in Troy is excellent.julie c. | Overall Experience
top notch facility!Isiah H. | Overall Experience
access card was not working, no light in unit, a lot of other issues.NAZIH I. | Overall Experience
For a young crew twice ive came here and twice with class professional handeled Johnny and his co-workers i think the other was Corey but omg amazing fast safe covered they did it to perfectionjohnny d. | First Impressions
Excellent, all around good service!lisa s. | Overall Experience
The in Troy was helpful and friendly, I would use them again when needs arise.Wendell s. | Overall Experience
Malik (sp?) was great! Very helpful signing me up for storage unit, answering my questions.SHARON H. | Reservation
Check-in process needs to be simplified. De'Andre Brown was very helpful.jan c. | Overall Experience
Everyone at the store is always courteous and nice. The only issue I have is that sometimes you have to wait in line for a while to get service. The handling of walk-in business can sometimes be slow.robert p. | Overall Experience
Exactly what we needed when we needed it for as long as we needed it.Jeffrey B. | Overall Experience
Great Management and StaffAndew R. | Overall Experience
It was easy and quick to do things here.Nathan K. | Overall Experience
Our family moved to the Troy area from out of State. This was our first experience using U-Haul and the operation greatly exceeded our expectation. Deandre went above and beyond service for us.Kevin M. | Reservation
price is reasonable. staff was kindness.Min H. | Reservation
Very friendly and efficient!!Kenneth P. | Reservation
Staff is not trained. Call center is poor: long wait time, did not I.d. Staff Alex Rice, mgr?Lori A. | Overall Experience
Staff at center was very helpful. Thanks!!!Charles H. | Reservation
Rachael was great Got us set up in a couple of units, Fast easy check out Johnny was great also.John C. | Reservation
Any issues got resolved which was so appreciated. I will continue to use Uhaul for my future needs. Thank you.michelle k. | Overall Experience
Thank youCELESTINE J. | Overall Experience
Five star facility. Very clean. Big elevator. Everything was new and in great shape. Easy loading and unloading because of well designed dock and interior access. Provided carts very helpful.Steve H. | Overall Experience
Never will recommend to anyone never answer the call on time charge us twice and wen we email them for refund no responseRuchir P. | Overall Experience
Box came a week late to home Destination uhaul doesn’t provide service to deliver box. They said to ask another uhaul, when i call them they said to call back where the box is (Its like blame game)Yugundhar M. | Overall Experience
Overall, this was a positive experience. Thank you!KAREN C. | Overall Experience
Great staffCory E. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!