While the Van itself was clean, it really stunk from cigarette smoke. Your team was professional, but this location is extremely short-staffed. I have been here several times over the past 19 years and it is always a long wait. COVID just seemed to add to it. The app process is tedious, but I guess I will go that route in the future. I also registered online...also very tedious. No one ever answers the phone here either.
Moving Truck Rental in Troy, MI at U-Haul Moving & Storage of Troy
Moving to or from Troy, MI 48084? Get FREE truck rental rate quotes at U-Haul Moving & Storage of Troy.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage of Troy
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Troy, MI.
Cargo vans and pickup truck rentals in Troy, MI
U-Haul cargo van rentals and pickup trucks in Troy, MI are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Troy, MI 48084. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Professional friendly staff. Very efficient and helpful.
I used the truck for 28 miles and I filled the Gas and returned with more than the gas level it was at the time of pickup, yet I was charged $6 for gas. This is cheap business cheating customers. Because of Covid issue , i didn't pay much attention to the final bill. Shame on looting the customers.
While the person who took care of me was fantastic in everyway, the poor guy was the only person there. Management needs to get their s#$t together
Waited 1 hour to get my trailer. Location is insufficiency staffed. Watched customers walk out because of long wait.
The customer service was EXCELLENT especially since there was â€œONLY ONEâ€ person working and servicing ALL the customers on Saturday Nov 7. When I picked up the vehicle there were 5 people in line. When I returned the vehicle there were 7 people in line and some people were complaining- not realizing the location was short staffed (one person- bare minimum service available)... he was running the complete office!!! He needs a Recognition and a raise!!!
The person waiting on me was not friendly. He did his job ok but seemed incredibly unhappy well doing so.
I am a big fan of UHaul and love the chance to use your products. However, I used the Maple rd in Troy location for the first time and was quite disappointed. #1 nobody wore masks. No employee had a mask near them. It's not like they were just wearing them poorly, they were not wearing them at all. Unacceptable #2 my truck reeked of body odor, I don't think anyone had cleaned it. It was honestly filthy which is not what I am used to receiving with U-Haul Anyway, hope this is helpful. I'll not be returning to that location
I waited 30 minutes behind a customer who showed up later than his pickup time and struggled to find a truck to rent. Plus another customer insisted on waiting for her email receipt despite lag time. Either need more employees or more assertive staff.
Clean out the cup holders
Nothing to improve upon. Everything was smooth and quick.
I received a call as soon as I submit the request. The rep told me the location to pick up the equipment would be in Warren. I arrived at Warren and they told me it was moved to Troy. I got to Troy and they gave me the Auto Transport trailer, but I selected the "Tractor" option in my online request. After it was obvious to me my riding mower wouldn't fit to an AT trailer they set me up with a smaller trailer with ramp. The equipment was great, no issue there. It seems there's a procedural issue in knowing where equipment is -- if it is moved, not confirming the location with the customer, and what does the Tractor option mean with asking for a trailer? What should be selected for a riding mower?
The cargo van I reserved was there and ready to go, but they need more than one person working the desk first thing in the morning. Wait time was unacceptable.
I've utilized this location before and This is a great U-Haul location. Mobile check in and check out was flawless. When I got the key from inside, everyone was very pleasant and helpful. Exceptional cleanliness and safety practices. Thank you again y'all!
Having 2 lines for pick up would be great. I made a reservation, did the on line check in - still took an hour to pick up. The line was long and full of people who didn't make a reservation (their choice) - but I think those who did should not be punished Also - after the hour inside - it took 15 mins to get the trailer due to people buying propane. Understand it is another stream of revenue - but again - some sort of taking turns would be appreciated
Picking up was a disaster. First, I waited in line for almost 40 minutes with only 4-5 people ahead of me. Then, when I met with an employee, it took another 5-10 minutes. I had an online reservation so there was no reason it should have taken more time than to check my ID and credit card. There should have been more employees helping and the computer systems need updated so they are easier to use!!
Flat bed pick up truck had dirt and gravel in the bed. Had to clean it before we could use it to move furniture. There should be more than one person at the truck pick up desk on a busy Saturday morning. Staff should be wearing masks to protect customers during Covid; all the customers were wearing them.
Try and not promote a low price and then charge a whole different price once there done using the trucks
This was the third location I had to go to get an auto transport that day.. First location was a guaranteed reservation made online by myself for 48 hours with the $50 guarantee. They did not have a trailer on site. The agent credited my card for $50 then made a reservation for me at a location 6 miles away and sent me there. They had a trailer but it was not available as she had entered only 6 hours. The agent there called a third location and verified the auto transport was available and sent me there. That was about 20 miles away but they had it. I was originally set to pick up at 11:30 AM but didn't get hooked up until 1 PM. I have had issues with your reservation system in th past and never count on anything bein g accurate with it. I normally go to a closer location by me and try to call and speak with them but after a few rings the call transfer to youjr call center and they do nothing but use your online system that doesn't relly mean anything. if iIhad another option I would not use U Haul
They were not wearing masks inside and it made us feel u comfortable. They were not very friendly either.
This store is amazing. Always great service. High integrity. Great staff.
Employee in the morning of 10/29/20 was walking around the store with no mask on. Definitely not one to pass judgement, but during a pandemic I wouldn't be walking around without a mask on. He seemed like he didn't want to be there and seemed genuinely irritated customers were there.
Great experience. I have been using this location for years with little or no problems. Thanks Ron and your team!
Nothing. Service was excellent.
Staff should be wearing masks consistent with health and safety guidelines. Plastic shields aren't sufficient.