Customer Reviews for U-Haul Moving & Storage of Truman Corners

Rating:

5.0

Everyone was very kind and helpful.

Rating:

2.0

First I called to check on how I get the Uhaul after closing hours because I had a booking for 7:30 p.m. after closing hours. They sprung on me that my Uhaul had been cancelled somehow. So I had the lady on the phone set me up a new Uhaul from a different location for 7:15 p.m. I have the receipt with proof that it was set for 7:15 p.m. We show up and there was no keys there for us and I asked a worker that was leaving because they had just closed and he said they had no reservations even though I had the receipt and order number. So I had to call and RESCHEDULE again for the morning and when we showed up at opening at 9 a.m... the boss was running late and he didn't show up until 9:45 a.m. to unlock the place and get business started almost a hour late. By that time there was such a huge line of angry people and our 9 a.m. reservation didn't even get until almost 11 a.m. Really put us behind on our move and made the process so stressful and rushed. It just seemed like one thing after another. The return process was super quick and easy but everything before that was too much to where I would almost spend more somewhere else with a different company next time to try to hope for less stress and problems.

Rating:

3.0

Check in on my truck rental was not good. To much horse play.

Rating:

4.0

The wooden rails that run around the trailer were unreliable. They pulled out of the walls making it impossible to properly secure the load from shifting and blocking the roll-up door.

Rating:

3.0

I would suggest better customer service the day I had to pick up a rental I waited in line for 1.5 hours. Not one clerk greeted anyone in the facility or outside. Not one person said sorry for the wait we're moving as fast as we can or anything they avoided looking up when walking back and forth from getting the trucks. I'm just saying if you know you're going to be busy and short staffed at least have courtesy.

Rating:

2.0

I had scheduled online to pickup at 10am, there were 11 customers in front of me with one person working the counter he had to check people in and then had to go pull up the truck. I'm not blaming the help I'm blaming management for not having more one employee. I didn't leave there till 11:15 and had people waiting on me to help me move. Wasn't a good experience.

Rating:

5.0

Nothing really,I was totally happy with my experience.

Rating:

5.0

Miss Colleen Gadwood excellent customer service informal,professional ,friendly ect.Thanks Miss Colleen

Rating:

2.0

My reservation was for a 5x8 utility trailer. I got there and they had an open trailer for me. Told me that was what I reserved, I showed them my reservation and they agreed it was for the 5x8 but they couldn't do anything about it. I had no choice but to use the open trailer. I felt like I was bothering them.

Rating:

5.0

Great service

Rating:

2.0

I u haul App sent me to other location 40 min far away from the pick up location. Waiting in line around 30 min. I can not recognize and understand some of charge in my bill Thank you Thank

Rating:

5.0

I was very upset that I got "bumped" to this location because I am familiar with the area and not real thrilled about how sketchy it can be. However, we gave it a chance and it was GREAT! Store was clean, comfortable and secure. They got us in and out in 20 minutes even though there were 2 people ahead of us. EASY pickup!!!

Rating:

5.0

Everything went smoothly. Driving the cargo van was a bit nerve-wracking for someone not used to a large vehicle, but we had no problems.

Rating:

1.0

I was overcharged and waited over an hour past my original pick up time before I even thought I had a truck

Rating:

4.0

Fix the air conditioner

Rating:

4.0

Easy return website keep goes grey blank.

Rating:

5.0

Trucks need cruise control.

Rating:

1.0

They lost my original reservation at the place that was 2 miles from my house and where I was moving to. I had to drive 20 miles to the new location (my help was waiting for 2 hours at my house to move which cost me), stand in line for 45 minutes because there was only one person working. I was helped and ready to go drive the truck but the worker helped the next person behind me before going to get my truck which added an extra 10-15 minutes on my time. The app was very hard to use when returning the truck. Just not a good experience at all. I have to move the rest of my stuff now and while Uhaul is right next door to the location, I am inclined to go with another company.

Rating:

3.0

More desk staff... waited an hour plus just to obtain key even though I used online setup and reservation

Rating:

5.0

My experience with u-haul was Above Excellent the two persons that checked my truck in went way above Average to assist me in checking in my truck.. They was Very kind and compassionate! And Did an Excellent Job they went far and Above customer care!! Thank you for A excellent Experience sincerely Bishop rev RAYMARK Jenkins

Rating:

5.0

Fast and easy pickup and return. Everyone was very pleasant to deal with.

Rating:

5.0

Seemed short-handed with customers having to wait (only one rep to attend to customers)

Rating:

5.0

Make sure that previous users /staff sweep and clean out the box van before turning vehicle in. I had to clean it up before I could start loading. Was not happy about that. I couldn't understand why one of the U-Haul staff didn't clean at least sweep it out while they were talking about it??!

Rating:

1.0

I was overcharged for gas even after asking the guy if everything looked good. I'd literally just come from the gas station and even took pictures in case that happened.

Rating:

5.0

Great customer service. Maybe improve check in process. Did sit for a bit waiting for someone to check us in.

Rating:

5.0

When I arrived I was confused as to what I requested. The team there patiently helped me understand that I received exactly what I asked for. Really good guys.

Rating:

4.0

It was a little hard because the original pickup location was changed beyond your control. We were told after we were there and there was alot of confusion and racing against the clock since closing was at 5 pm. It was all understood and it all worked out at the end. Thank you.

Rating:

1.0

It took me an hour to get my truck, there were three employees moving cars dropping f bombs, cussing and screaming at one another while one individual helped all other customers. The line was out the door when I got there. The only reason I was able to get within an hour is because three people in front of me left the location.

Rating:

5.0

Great people to do business with.

Rating:

2.0

Trailer lights didn't work and kept falling out

Rating:

4.0

First they did not have the trailer there. Had to get one that was in bad shape. Inside and outside. The tie down broads were coming of the wall.

Rating:

5.0

Much better customer service at this location. ; I would give it a #10

Rating:

4.0

Make sure truck has at least 1/4 tank of gas like they asked me to leave in it, it was on fumes, then I filled it up and didn't get anything back for leaving almost 3/4 tank, because I didn't know how much the truck would use.

Rating:

3.0

I had a 10:00 a.m. pickup scheduled but it still took almost 30 minutes before anyone was available to start my check out.

Rating:

3.0

Would recommend due to convenience. Next to extra shady hotel. After hours drop-off a bit scary. People roam the lot. Could not get Q code on the sign to work, long wait on customer service line then cut off called again 30-40 wait so left keys in drop box went back next day and waited in line for a bit. If 2 women alone I'd recommend returning when they're open. Other than that ok!

Rating:

4.0

Service was fast and return was painless. Really appreciated the friendly costumer service.

Rating:

5.0

Nothing. Customer service was quick, friendly, and very responsive to my needs. Everyone I interacted with from time of pickup to time of drop off were very helpful during a time when moving can be not so fun and stressful.

Rating:

3.0

Well I actually rented the truck on April 24th and returned it April 25th. I am confused as to why it is May 10th and I am getting another bill from you all. I made a payment and got a receipt when I returned the truck now you are sending me a bill for more money. Just do not understand why and how I owe more money this long after the rental had been returned.

Rating:

1.0

After hours check in would not work and ended up costing me extra money for your systems failure

Rating:

3.0

The manager in that location is a very rude and self absorbed person. He needs more training on how to treat customers. His response to all my questions were “I have no idea” When I returned the truck, I politely went to his desk to check out and pay him; but this man didn't even notice me because he was on the phone talking about himself. Earlier I had asked him if he received information on my rental and he said that he didn't have a clue. At least his trainees were better helps than he was. Nobody wants to be disrespected while you're paying your money. Thank you!

Rating:

4.0

N/A

Rating:

5.0

Excellent customer service; thanks but a smile coupled with service goes a long way.

Rating:

5.0

As usual, checkout was professional and, as such, expeditious.

Rating:

1.0

I arrived at my initial pick-up time to find 2 customers inside awaiting service. They said someone was there, but suddenly left. There were 2 employees standing around outside, when I asked if they could help they said no. Why have three employees and only 1 of them can help customers? After waiting 15 minutes and nothing happening I left and had to make a return trip an hour later. I'll go back to Penske next time.

Rating:

1.0

when we dropped off, i was being honked at by an employee, then he got out of the car, was cursing several profane words. had me leave the truck where it was with keys in it. now i am being charged twice and way over estimate. fuck them.

Rating:

3.0

The guy at the front desk was real good, but the yard crew complained a lot and didn't clean the back of the truck. There was also a pond of water trapped in the side door of the truck. It would be better if this location wasn't so small making it way harder on the crew. So you can't blame them

Rating:

5.0

Very nice people.

Rating:

5.0

The staff was excellent! The manager, Steve, was awesome!! Such a friendly and kind person. Everyone working there on the morning I picked up my equipment were truly impressive.

Rating:

4.0

I got great service at the counter but the man who installed the trailer was clearly not having a good day.

Rating:

5.0

Keep doing what you're doing. Very busy (a good sign) normally, but very efficient always.

Rating:

2.0

hire more staff. become more organized. staff spent 30 looking for the key to the truck. this went against the time we had the truck for.

Rating:

3.0

We put the gas back in it and U-Haul changed me for more gas

Rating:

5.0

You cannot improve what is already the best.

Rating:

5.0

The ENTIRE staff is professional, friendly and kind. Steven, the manager, is absolutely the BEST!! He is a great representation of a kind person who is extremely good at his job and personable. This is definitely my PREFERRED Uhaul location!+

Rating:

5.0

Steve and his crew are always very nice and professional with me. I had issues with the van out on the road, and although fixed out on the road, Steve made it better when I returned the van. Cool peoples that work at this location and its where I always rent trucks and vans.

Rating:

3.0

Improve your on line vehicle return process. It wouldn't recognize that was sitting at the location and I was charged an extra day fee. Also, manager wouldn't check my 2 hour rental in because I got there at 5:05. A couple keystrokes y him could have avoided a week of messaging stress to correct the situation.

Rating:

5.0

Steve and his employees are excellent. They went above and beyond to help me and I value their commitment and service. I don't rent anywhere else.

Rating:

5.0

No hassle or haggling great prices good customer service

Rating:

3.0

Every time we call no one answer the the phone. We also went and got stuff out of or storage one random day and it was a bunch of roaches in our storage other than that it was pretty good

Rating:

4.0

Thanks U Haul

Rating:

2.0

It was a hole in my storage and everything thing got wet and mildew a lot of spiders.

Rating:

4.0

Had problems reaching the office directly. I left several messages and made 2 calls to 800 # to inform them of my move out date. A few weeks later I received a notice telling me I defaulted and would lose my belongings. Not professional in my opinion. Still dealing with this situation 5 months later.

Rating:

3.0

High prices

Rating:

4.0

An available restroom was the only disappointment.

Rating:

3.0

I would say overall it's ok. I'm late paying I'm my storage and they are charging me 21.99 each month. Rip off. I can't wait to get my stuff out of that place!

Rating:

4.0

Only problem occurred at Kenesaw,GA where we stopped for a minor repair at a major dealer. When we arrived I was questioned why I was there. I said we had a problem with the trailer. He again asked why I was there. I said, because he was a U-Haul dealer and I had a problem. He said, do I look like a mechanic? He then walked off and got someone else.

Rating:

5.0

New management is wonderful

Rating:

3.0

A lot of my items were damaged from mice and mold and mildew. The people in the office and employees were always helpful and pleasant

Rating:

4.0

Moved because the rate went up twice in less than a year!!!!.

Rating:

5.0

The only inconvenience for me was that the clerk didn't enter into the system that I had moved out of the locker on 08/02/2021 (#1407) so I was charged again plus a late fee which hasn't been refunded to my account as of yet 🙀

Rating:

5.0

Steven was VERY helpful and accommodating. Kevin and Luke also helped me. I would definitely recommend this place to anyone!

Rating:

5.0

It was convenient and the nearby and close

Rating:

4.0

Everything went well and it worked out just fine I was very impressed with all the employees. Great job hats off to U-Haul.

Rating:

5.0

I felt very taken care of. And the little young guy was very helpful, I was very much satisfied.

Rating:

5.0

Always great and Pleasant!

Rating:

1.0

Worst experience ever! Lost my business over decade of utilizing for business! I’ll choose Penske from this time forward!

Rating:

1.0

Staff were rude. I was overcharged and still dealing with getting a refund.

Rating:

1.0

Rats got into my storage and ate through brand new couches and sofas. Also my clothing inventory. I have lost hundreds of merchandise due to this.

Rating:

5.0

Keep up the good work

Rating:

5.0

I am trying to get a hold of manager, or whomever to let them know that I am staying next door at the American Inn, and I will be returning the uhaul truck by 3-5-2030. Thank you for being understanding, and helpful.

Rating:

5.0

they was very helpful

Rating:

5.0

Can always count on uhaul to help out in a pinch. Needed truck to move daughter and also needed storage. I got a free storage unit for a month w truck rental! Thanks Billy and team!

Rating:

5.0

The staff was very helpful from the beginning to the end. We will use this location again if needed, thank you all.

Rating:

1.0

One of the employees were very rude and very dismissive. I will not recommend this location at all.

Rating:

4.0

I liked the alarm system

Rating:

3.0

No comment

Rating:

5.0

Clean and friendly

Rating:

4.0

great service

Rating:

5.0

Clean, easy access, very nice employees

Rating:

1.0

My card was charged $155 dollars but I was informed transaction only for $78

Rating:

5.0

Dropped off, however no check in to verify. Do online? Please advise. Martin Able 574-551-4656

Rating:

5.0

Great

Rating:

5.0

Really appreciated the professionalism and attention to detail the Uhaul staff and sites provided. Salute

Rating:

5.0

Very good customer service with Steven as associate

Rating:

4.0

My interaction with customer service whether on the phone or in the store was very pleasant. I rented a 17' truck and found it to be easy to drive and clean.

Rating:

4.0

U haul was very professional. I appreciated your service. Thank you you.

Rating:

5.0

I use the facility for four years and never had a problem

Rating:

5.0

The staff was very nice and accommodating when we realized we needed a larger storage space than originally expected. It was also refreshing to work with a human instead of the confusing website

Rating:

5.0

I forgot the two gentlmen name that helped me out that Saturday, but they went above and beyond to make my experience much better.

Rating:

5.0

Everyone was very helpful.