Customer did not leave a comment.Vanessa H.
Customer Reviews for U-Haul Moving & Storage of Truman Corners
Kansas City, MO 64134
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Quasha M.
Would recommend due to convenience. Next to extra shady hotel. After hours drop-off a bit scary. People roam the lot. Could not get Q code on the sign to work, long wait on customer service line then cut off called again 30-40 wait so left keys in drop box went back next day and waited in line for a bit. If 2 women alone I'd recommend returning when they're open. Other than that ok!Marie B.
Customer did not leave a comment.Cody L.
Customer did not leave a comment.Rick T.
Customer did not leave a comment.Kesha S.
Customer did not leave a comment.Micheal B.
Service was fast and return was painless. Really appreciated the friendly costumer service.Megan W.
Customer did not leave a comment.Ward Z.
Customer did not leave a comment.Eric L.
Customer did not leave a comment.TYNISA G.
Customer did not leave a comment.Roland C.
Customer did not leave a comment.DARCIE B.
Customer did not leave a comment.Edward B.
Nothing. Customer service was quick, friendly, and very responsive to my needs. Everyone I interacted with from time of pickup to time of drop off were very helpful during a time when moving can be not so fun and stressful.Rob L.
Well I actually rented the truck on April 24th and returned it April 25th. I am confused as to why it is May 10th and I am getting another bill from you all. I made a payment and got a receipt when I returned the truck now you are sending me a bill for more money. Just do not understand why and how I owe more money this long after the rental had been returned.Iesia S.
After hours check in would not work and ended up costing me extra money for your systems failureEric B.
The manager in that location is a very rude and self absorbed person. He needs more training on how to treat customers. His response to all my questions were â€œI have no ideaâ€ When I returned the truck, I politely went to his desk to check out and pay him; but this man didn't even notice me because he was on the phone talking about himself. Earlier I had asked him if he received information on my rental and he said that he didn't have a clue. At least his trainees were better helps than he was. Nobody wants to be disrespected while you're paying your money. Thank you!Bernard I.
N/AMary M M.
Excellent customer service; thanks but a smile coupled with service goes a long way.Anthony K.
As usual, checkout was professional and, as such, expeditious.Bob C.
I arrived at my initial pick-up time to find 2 customers inside awaiting service. They said someone was there, but suddenly left. There were 2 employees standing around outside, when I asked if they could help they said no. Why have three employees and only 1 of them can help customers? After waiting 15 minutes and nothing happening I left and had to make a return trip an hour later. I'll go back to Penske next time.Michael S.
when we dropped off, i was being honked at by an employee, then he got out of the car, was cursing several profane words. had me leave the truck where it was with keys in it. now i am being charged twice and way over estimate. fuck them.Kyle B.
Customer did not leave a comment.PHILIP K.
The guy at the front desk was real good, but the yard crew complained a lot and didn't clean the back of the truck. There was also a pond of water trapped in the side door of the truck. It would be better if this location wasn't so small making it way harder on the crew. So you can't blame themAndrew W.
Very nice people.William H.
Customer did not leave a comment.NORMAN B.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Cari E.
The staff was excellent! The manager, Steve, was awesome!! Such a friendly and kind person. Everyone working there on the morning I picked up my equipment were truly impressive.Kim D.
I got great service at the counter but the man who installed the trailer was clearly not having a good day.deborah C.
Keep doing what you're doing. Very busy (a good sign) normally, but very efficient always.Bob C.
hire more staff. become more organized. staff spent 30 looking for the key to the truck. this went against the time we had the truck for.John E.
We put the gas back in it and U-Haul changed me for more gasTamara D.
Customer did not leave a comment.Anthony T.
Customer did not leave a comment.John D.
You cannot improve what is already the best.Matthew B.
Customer did not leave a comment.Greg A.
The ENTIRE staff is professional, friendly and kind. Steven, the manager, is absolutely the BEST!! He is a great representation of a kind person who is extremely good at his job and personable. This is definitely my PREFERRED Uhaul location!+Kim D.
Customer did not leave a comment.KATHRYN P.
Steve and his crew are always very nice and professional with me. I had issues with the van out on the road, and although fixed out on the road, Steve made it better when I returned the van. Cool peoples that work at this location and its where I always rent trucks and vans.STEPHANIE B.
Improve your on line vehicle return process. It wouldn't recognize that was sitting at the location and I was charged an extra day fee. Also, manager wouldn't check my 2 hour rental in because I got there at 5:05. A couple keystrokes y him could have avoided a week of messaging stress to correct the situation.Earlie B.
Customer did not leave a comment.Ashleigh M.
Customer did not leave a comment.Marcus G.
Customer did not leave a comment.Bailey W.
Luke is the truth! He was pleasant and patient and very knowledgeable regarding my services. He has GREAT customer service skills. Thank you Luke!tanya H.
Customer did not leave a comment.DIONNALAVAYE W.
Customer did not leave a comment.DIONNALAVAYE W.
Customer did not leave a comment.Vincent W.
Perhaps putting a RED TAG on units that were needing attention would speed up the process .vernon R.
Steven was excellent when helping me with a billing issue. He was extremely patient and kind. I would definitely use this location again with Steven as the manager.Leandrea S.
Thanx UhaulLESTER W.
Customer did not leave a comment.La Trina B.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.Brianna T.
Customer did not leave a comment.Francis T.
Don't send out trailers with bald tires. Reserved this trailer at the Rodgers Rd location in Kansas City 20 mi closer to where I was staying, picked up at Blue Ridge and had to call road side to replace a bald tire (Rodgers location could not help me). Upper management needs to have different locations willing to help out customers. There was no customer service except Vanessa with roadside.Mike A.
Customer did not leave a comment.Doug W.
Customer did not leave a comment.Michael W.
Thank u for letting me rent the truck for an extra day at the last minureCathy B.
The truck inside could have been wiped down very dustyLeonard B.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.John S.
Customer did not leave a comment.Bob C.
Customer did not leave a comment.Terry Y.
Staff was very niceScot B.
Customer did not leave a comment.Reginald B.
Customer did not leave a comment.Dennis D.
Customer did not leave a comment.Luke A.
the do-it-yourself truck pick up is cumbersome, however the employees at this location did a great job working with me.Beth G.
I have not used uhaul service for a few years, which was good. But now things has been updated to online checkin and checkout and it went very smoothly. Customer was good at the counter.Theola C.
This is not the location that I was supposed to pick the trailer up at when I reserved it online. I was supposed to pick it up in Lee's Summit on Market St. Upon arrival at the Lee's Summit location, they had no idea about my reservation and were not helpful in any way. I called 1800uhaul and was given a different location again that did not have my reserved trailer. Again I was directed to the location on Blue Ridge Blvd. I was on a tight time schedule and was not happy about having to drive to 3 different locations in 3 different cities after having placed a reservation at the first.Michael O.
Rented a van 2 weeks ago and a 15 foot moving truck. Both times over charged. I will never use u haul again or recommend it to anyone ever.DAVID F.
Customer did not leave a comment.Marlon W.
The only issue I had was with the app. When I was trying to return the vehicle. I reached the point in the app where it wanted me to take a picture of the odometer. I took multiple shots and it would not accept. I tried various lighting and angles. I tried it with and without flash. I was able to see everything clearly in the picture yet it kept wanting me to retake it. I was there at least twenty minutes before I was able to get it to go through. I would say moving forward it might work better if it allowed me to take a picture with my camera and upload it rather than using it.Clayton A.
Customer did not leave a comment.RACQUEL A.
Customer did not leave a comment.Douglas K.
Customer did not leave a comment.Matt Y.
Customer did not leave a comment.VALERIE J.
The only place i get my moving equipment from fast and pleasantNicole N.
Customer did not leave a comment.William V.
Customer did not leave a comment.Taija S.
I Had Rented a Dolley And It Wasn't On The Truck The Seal Was Already Broken But No DolleySharon M.
Customer did not leave a comment.Tanesha R.
No improvement needed just continue the excellent service.Deidra N.
Long lines truck size needed not available.Michelle R.
Awesome customer service experience!! Amazing service. Beautiful spirited team member.Joyell W.
The trailer was given to me with no safety chains on the rear. The chain was completely missing. Did not notice until I loaded a car onto it, and then I was forced to provide my own safety chain.Jack H.
Customer did not leave a comment.Herma Y.
Nice service and customer serviceFrancis K.
Customer did not leave a comment.Kendra F.
Customer did not leave a comment.JOLANDA S.
Two workers were both stressed & unhappy and letting everyone know when opening the store at 7:00AM. There were too many customers scheduled at 7:00AM and the process is too lengthy to checkout. This caused greater tensions between customers and staff due to the wait times. What to improve? Schedule pickup times according to available staff. It makes no sense to have 8 people waiting at 7:00AM when a staff of two can only process 3 or 4 per hour. Stop having the customer do the paper work from their phone. This is ok for pre-check but it just prolongs the process when customers have to fumble through it at the counter because they're not familiar with it, or like me; I had to go get my phone from my vehicle and then fumble through the checkout process. The store employee should be able to ask a few questions, scan the ID and take payment in 5 minutes or less, then do a quick walkaround on the equipment. Staff should do as much preparations the night before to ensure customers scheduled at opening time can be processed faster. Hire a process improvement person and streamline the checkout process. This was not the fault of the employees. This is just a poor process. I was the first customer in line and it took 30 minutes to checkout and get loaded (trailer), which caused me to be rushed for meeting my check-in time. Imagine what the 8th customer in line was thinking at this time.Greg M.
Customer did not leave a comment.Peter M.
There was a mix-up with the rental. I was assigned a rental truck and I was called saying that I picked up the wrong truck when per you website the truck was assigned to me. I was called by your store asking me to bring the truck back. The employee never verified with me anything. I was able to get a truck but was delayed in my moving experience. I tried to call but I kept getting hung up on. I used your online chat and it was a horrible experience.VALENCIA T.
Got in and out pretty fast. Returning the truck was super easyMike D.
Customer did not leave a comment.Renee H.
Customer did not leave a comment.michelle G.
They did not tell me I didn't have to gas up if I used a certain amount of gas so I filled it up to full and it cost $95 without even a partial refund. There was no explanation whatsoever. Very frustrating especially for someone that has never used uhaul before. I will never use again. A simple explanation would have saved me so much money.Stephen W.
Customer did not leave a comment.Herma Y.
Steve and his employees are excellent. They went above and beyond to help me and I value their commitment and service. I don't rent anywhere else.Monica H. | Overall Experience
Customer did not leave a comment.Robert L. | First Impressions
No hassle or haggling great prices good customer serviceKeaira G. | First Impressions
Every time we call no one answer the the phone. We also went and got stuff out of or storage one random day and it was a bunch of roaches in our storage other than that it was pretty goodASHTON P. | Overall Experience
Thanks U Haulbruce a. | First Impressions
Customer did not leave a comment.Branden W. | Overall Experience
It was a hole in my storage and everything thing got wet and mildew a lot of spiders.Juanita C. | Overall Experience
Customer did not leave a comment.BRANDON B. | Overall Experience
Had problems reaching the office directly. I left several messages and made 2 calls to 800 # to inform them of my move out date. A few weeks later I received a notice telling me I defaulted and would lose my belongings. Not professional in my opinion. Still dealing with this situation 5 months later.Halena G. | Overall Experience
High pricesLisa M. | Overall Experience
An available restroom was the only disappointment.Anthony M. | First Impressions
I would say overall it's ok. I'm late paying I'm my storage and they are charging me 21.99 each month. Rip off. I can't wait to get my stuff out of that place!Tamara B. | First Impressions
Only problem occurred at Kenesaw,GA where we stopped for a minor repair at a major dealer. When we arrived I was questioned why I was there. I said we had a problem with the trailer. He again asked why I was there. I said, because he was a U-Haul dealer and I had a problem. He said, do I look like a mechanic? He then walked off and got someone else.BRIAN L. | First Impressions
Customer did not leave a comment.BOBBY S. | First Impressions
New management is wonderfulhaylei c. | Overall Experience
A lot of my items were damaged from mice and mold and mildew. The people in the office and employees were always helpful and pleasantDixie W. | Overall Experience
Moved because the rate went up twice in less than a year!!!!.RICKY M. | Overall Experience
Customer did not leave a comment.Marla S. | Overall Experience
The only inconvenience for me was that the clerk didn't enter into the system that I had moved out of the locker on 08/02/2021 (#1407) so I was charged again plus a late fee which hasn't been refunded to my account as of yet 🙀clarita j. | Overall Experience
Steven was VERY helpful and accommodating. Kevin and Luke also helped me. I would definitely recommend this place to anyone!JOAN H. | First Impressions
Customer did not leave a comment.jamisha h. | Overall Experience
It was convenient and the nearby and closeDebra S. | First Impressions
Customer did not leave a comment.Monet C. | Overall Experience
Everything went well and it worked out just fine I was very impressed with all the employees. Great job hats off to U-Haul.Gary F. | Overall Experience
I felt very taken care of. And the little young guy was very helpful, I was very much satisfied.Gary F. | First Impressions
Customer did not leave a comment.charles b. | Overall Experience
Always great and Pleasant!Sean R. | First Impressions
Customer did not leave a comment.dereka g. | Overall Experience
Customer did not leave a comment.dereka g. | First Impressions
Worst experience ever! Lost my business over decade of utilizing for business! I’ll choose Penske from this time forward!Lori B. | Overall Experience
Customer did not leave a comment.Animashawn W. | First Impressions
Staff were rude. I was overcharged and still dealing with getting a refund.Rakeisha C. | Overall Experience
Customer did not leave a comment.diane w. | First Impressions
Customer did not leave a comment.Douglas S. | First Impressions
Rats got into my storage and ate through brand new couches and sofas. Also my clothing inventory. I have lost hundreds of merchandise due to this.maurice w. | Overall Experience
Keep up the good workRaven B. | Overall Experience
Customer did not leave a comment.Torkel R. | Overall Experience
I am trying to get a hold of manager, or whomever to let them know that I am staying next door at the American Inn, and I will be returning the uhaul truck by 3-5-2030. Thank you for being understanding, and helpful.Faith N. | First Impressions
they was very helpfulnikouma w. | First Impressions
Can always count on uhaul to help out in a pinch. Needed truck to move daughter and also needed storage. I got a free storage unit for a month w truck rental! Thanks Billy and team!david s. | First Impressions
The staff was very helpful from the beginning to the end. We will use this location again if needed, thank you all.Richard W. | Overall Experience
One of the employees were very rude and very dismissive. I will not recommend this location at all.Victoria H. | Overall Experience
I liked the alarm systemHarry B. | Overall Experience
No commentkeela h. | Overall Experience
Clean and friendlyHarry B. | First Impressions
great servicebonnie e. | Overall Experience
Clean, easy access, very nice employeesCharles B. | Overall Experience
My card was charged $155 dollars but I was informed transaction only for $78Jasmine R. | First Impressions
Dropped off, however no check in to verify. Do online? Please advise. Martin Able 574-551-4656MARTIN S. | Overall Experience
GreatTimothy H. | First Impressions
Really appreciated the professionalism and attention to detail the Uhaul staff and sites provided. SaluteMARTIN S. | First Impressions
Very good customer service with Steven as associateDEBRA V. | First Impressions
My interaction with customer service whether on the phone or in the store was very pleasant. I rented a 17' truck and found it to be easy to drive and clean.ramona r. | Overall Experience
U haul was very professional. I appreciated your service. Thank you you.elmer h. | Reservation
I use the facility for four years and never had a problemCRYSTAL H. | Overall Experience
The staff was very nice and accommodating when we realized we needed a larger storage space than originally expected. It was also refreshing to work with a human instead of the confusing websiteJane S. | Reservation
I forgot the two gentlmen name that helped me out that Saturday, but they went above and beyond to make my experience much better.Shawntee L. | Overall Experience
Everyone was very helpful.Diana H. | Overall Experience
Rude CSR’s, website did not show balance due so I paid a late fee, and it is greedy to not offer prorated refunds to people who are moving . I will do everything in my power to never use uhual again.BRYAN O. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!