Customer Reviews for U-Haul Moving & Storage of Truman Corners

4,132 reviews

11827 Blue Ridge Blvd   Kansas City, MO 64134
(Grandview Triangle)

(816) 763-1886

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(816) 763-1886

11827 Blue Ridge Blvd
Kansas City, MO 64134
(Grandview Triangle)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

NA

Michael C. 
Rating:
5.0

The employees are always super friendly and helpful.

CHRIS G. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Sorry, but I have a policy not to make recommendations.

Ken M. 
Rating:
5.0

Customer did not leave a comment.

Yeimi C. 
Rating:
1.0

Honesty would be a good improvement and no deceiving. I got overcharged and never received my refund as promised.

Hiba A. 
Rating:
5.0

Customer did not leave a comment.

Elisa C. 
Rating:
5.0

Nothing. Everyone was friendly and service was great.

Elisa C. 
Rating:
3.0

Customer did not leave a comment.

Charla B. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
4.0

Space is very limited, making it difficult to return equipment.

Daryl H. 
Rating:
5.0

All the equipment that I had on the truck was damaged because of the water that got inside because of the rain. I got pictures of it so if you want proof I can show those pictures to you.

Nerida C. 
Rating:
5.0

Very friendly and helpful staff, very professional.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
1.0

Customer did not leave a comment.

Christie K. 
Rating:
5.0

Make repairs to trucks

Marco C. 
Rating:
5.0

The agent that handled my pick up was fast, friendly and knowledgeable. I enjoyed my experience.

Robert A. 
Rating:
5.0

Everyone was friendly and welcoming. No issues. Check out was quick and easy.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

DALE P. 
Rating:
5.0

The people at this location are always professional but friendly.

CHRIS G. 
Rating:
4.0

Yes

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Carol B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
1.0

Don't lie to your customers. I asked the attendant while in the store if I could return the trailer after 7p. I was told "yes, not a problem. Just leave it out front." Woke up the next morning with $20 after-hours return fee. Really sleezy way to get a couple extra bucks and to lose customers. Last time I'll be using uhaul.

Mitchell H. 
Rating:
1.0

Took 30 minutes just to get out of the parking lot because there was a line which costed me $50 because I was late meeting my movers.

Sara M. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

JulieLe H. 
Rating:
5.0

It was easy and fast to get the trailer and return

bruce L. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

London L. 
Rating:
5.0

Everything was great. The people were friendly and got me in and out in no time. Pick-up and Drop-off were a breeze.

Gregory R. 
Rating:
4.0

Low tire, check engine light, and one unidentifiable light we're on at pick up. Was on a time restriction so had to go with it. It won't deter me from coming back, staff is super friendly and always helpful and courteous.

Kelly T. 
Rating:
1.0

The truck started turning off at stops then today it wouldn't start at all. I had to wait 20 mins to get in touch with someone. Then it took over an hour for roadside assistance to show up and then he had to go to the store and get a starter and install it this took 2.5 hours today out of my move time .

Jessica O. 
Rating:
5.0

Customer did not leave a comment.

Tasia S. 
Rating:
3.0

Customer did not leave a comment.

Ebony M. 
Rating:
5.0

So quick and professional

John K. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Citlalli L. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

CHRIS G. 
Rating:
5.0

Couldn’t ask for better customer service, staff was AWESOME.

Laura J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly R. 
Rating:
5.0

Customer did not leave a comment.

Leilah T. 
Rating:
5.0

Customer did not leave a comment.

Bradley W. 
Rating:
5.0

All was good

david P. 
Rating:
5.0

Customer did not leave a comment.

Brenda F. 
Rating:
5.0

Customer did not leave a comment.

Erica W. 
Rating:
1.0

Over charged and my storage unit was always blocked by one of the trucks and the stuff wasn’t helpful at all

Lakesha T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Courteous, fast and efficient. Check-in took a whopping 5 minutes.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Andrea M. 
Rating:
3.0

They didn't have the 2 furniture dolly we reserved

CHARLES I. 
Rating:
4.0

Customer did not leave a comment.

doug L. 
Rating:
4.0

Customer did not leave a comment.

Deanna I. 
Rating:
5.0

Everything about the rental went great and efficient but the only thing is that I was told that since I returned the trailer a day early I would be charged for only the days I used and not the last day I didn't use but I was still charged for all of the 12 days instead of 11.

David P. 
Rating:
4.0

This location I have picked up and dropped off from twice now and they are great.

MARISSA S. 
Rating:
3.0

Inside windshield of truck was extremely dirty with water spots everywhere, making a long drive frustrating and more difficult when it got dark. The facility was busy and didn't seem very well organized to get through the line in a timely fashion. The manager seemed more concerned about telling customers they were short staffed and running behind than actually hustling to get things squared away.

Matthew G. 
Rating:
5.0

The staff got me in and out quickly. Everything went smoothly.

Patrick H. 
Rating:
4.0

There was only one person working the front desk on a Friday afternoon, while he was excellent and very friendly, the wait was long to get the trailer I rented. Staff was excellent just extremely busy!

Owen K. 
Rating:
5.0

Customer did not leave a comment.

Duane C. 
Rating:
3.0

The location is too small to handle the amount of business they have in the morning. There was only 1 person working on a Saturday morning. Then once people obtained their U-HAUL (40 minutes later), it took another 10+ minutes to leave the parking lot since people were parked everywhere. The employees were very accommodating, pleasant, and prompt but there isn't much you can do with 1 employee untill 11am and very little space to work with.

TYLER P. 
Rating:
5.0

EXCELLENT! Well done service, on time and done right. I highly recommend these people.

Evan S. 
Rating:
5.0

Right turn signal wouldn't work on the trailer. So the lot team member cleaned the connection on my car and also checked the fuses. That didn't fix the issue. A vendor was waiting, so the manager had the team member help him while he, the manager (Steve) found out that my blinker problem was due to an insufficient grounding. He fixed that and I was on my way. Both the manager and the lot team member we're very patient, calm, and respectful. Thanks. Jack

Jack B. 
Rating:
5.0

They were friendly and helpful and had truck ready in minimum amount of time.

jeff A. 
Rating:
5.0

The gm Steve was always very helpful he works with pride and it show through his staff as well!

Brandon F.  |  Overall Experience 
Rating:
5.0

Keep doing what you 're doing and I will always rent from you. Things are awesome.

THEODORE B. 
Rating:
5.0

Everything was ready to go at the time it was supposed to be. All went smoothly and I was in and out with ease.

Steve R. 
Rating:
4.0

Truck air condition didn't work when driving, waiting on store where I picked Truck up too call me. The guy was very nice that took the info.

Carol B.  |  First Impressions 
Rating:
3.0

Staff were friendly and helpful. Return was a bit confusing. More instructions about how to return in person when picking up the service.

Erin U. 
Rating:
5.0

This entire team was incredible to work with. I had two rentals scheduled with them and every aspect of pickup and drop off went smoothly and efficiently. This is a great team!

Keith M. 
Rating:
5.0

The young guy at this location. Assistant manager was so awesome and helpful. I'm not sure of his name. He had tattoos on his hands and curly hair. He was so helpful and nice. He helped with a lot.

Jessica S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Excellent crew and phenomenal customer experience!!

Jesse A. 
Rating:
4.0

Customer did not leave a comment.

Shirlene P. 
Rating:
5.0

Keep the same great customer service Great service!!

Leroy S. 
Rating:
4.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Nothing

Clara C. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
4.0

Customer did not leave a comment.

Paul O. 
Rating:
4.0

My husband dropped off the truck so I can't comment on the people or location. But it was very efficient!

Kelli K. 
Rating:
5.0

Customer did not leave a comment.

FARID F. 
Rating:
3.0

Customer did not leave a comment.

tosca B. 
Rating:
5.0

Good Job

Larry T. 
Rating:
3.0

Customer did not leave a comment.

La Trina B. 
Rating:
5.0

Everyone was super helpful and friendly. Couldn't have asked for a better experience!

Jessica P. 
Rating:
5.0

All good, keep doing what you are doing.

Daryl H. 
Rating:
5.0

It was an easy process and I appreciate the excellent customer service.

shaya W. 
Rating:
1.0

We had to keep it an extra night! Was SEVERELY . overcharged. Let them know what was going on! Didn't ask for the insurance and charged us for three days of it…we were only going a few miles. So an extra $42. This is the second time we ordered a Uhaul in Belton and had to pick it up either in another STATE(Kansas) or 13 miles back and forth. We will definitely not be utilizing your company in the future. Best Wishes. Scott & Michelle Foley

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

Simiko S. 
Rating:
5.0

The parking lot was packed. Couldn't get into drive to get inside building. Workers were very nice and pleasant

Jennifer B. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND S. 
Rating:
5.0

Customer did not leave a comment.

Neeco S. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

Javeed K. 
Rating:
4.0

The 2 who helped me were outstanding. Great attitudes and smiles on their faces and excellent customer service. One was a young man and I believe his name is D'andre. The other was a lady with a southern accent. Both were great.

ERIC W. 
Rating:
1.0

Customer did not leave a comment.

Gabriel E. 
Rating:
5.0

Customer did not leave a comment.

CLINT A. 
Rating:
5.0

Customer did not leave a comment.

JULIE S. 
Rating:
4.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
4.0

Great friendly staff

Leslie B.  |  First Impressions 
Rating:
5.0

Your employees are so great. My great thanks to the great people that helped me at my u-haul.

Amanda R.  |  Overall Experience 
Rating:
5.0

Outstanding location.

Steven G. 
Rating:
5.0

Very pleasant experience quick, friendly and professional no problems all went well

Frank G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine P. 
Rating:
5.0

Customer did not leave a comment.

Kamille J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trellis R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jahmanda d.  |  First Impressions 
Rating:
5.0

Steven was great

Hope G.  |  First Impressions 
Rating:
1.0

I was completely dissatisfied….I didn’t use my storage for a full month and was charged for a full month….I also was unable to get my things out of storage for 1 full week because of the parking lot asphalt being replaced and painted….there was no warning or head up notices for this work being done….July 31st I was surprised to see the place was coned off to access the facility…I was told by august 4th that I would have access….on august 4th I was told I wouldn’t have access until august 6th….the results of me hiring movers twice, no access twice, not using the unit for a month, not having access for a week, and not being compensated for time and money I spent, I wouldn’t recommend this place at all….and I will be contacting corporate to make another complain about this situation…

Harlon B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roger L.  |  Overall Experience 
Rating:
1.0

The U-Haul “System” seems to be pretty poor. When I reserved a trailer in Birmingham AL to move sone things to Grandview MO, they asked if I needed any storage. I reserved a storage space at Truman Corners in Grandview but when I arrived there to turn the trailer in, they said there were no unit’s available. It was only because of the General Manager’s efforts to work out a solution for me that it worked out at all. Great job by the manager but pretty poor job by U-Haul. The staff at U-Haul said this is not uncommon. The U-Haul reservation system seems to be the problem. That is not good customer service or good business practice. Great job by the GM and one other staff person at Truman Corners for finding me a storage solution.

David K.  |  Overall Experience 
Rating:
5.0

The entire staff was excellent! Steve and Kellie- thanks!

Angela S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anthony e.  |  Overall Experience 
Rating:
3.0

Check in on my truck rental was not good. To much horse play.

Larry T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry T.  |  First Impressions 
Rating:
5.0

Steve and his employees are excellent. They went above and beyond to help me and I value their commitment and service. I don't rent anywhere else.

Monica H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert L.  |  First Impressions 
Rating:
5.0

No hassle or haggling great prices good customer service

Keaira G.  |  First Impressions 
Rating:
3.0

Every time we call no one answer the the phone. We also went and got stuff out of or storage one random day and it was a bunch of roaches in our storage other than that it was pretty good

ASHTON P.  |  Overall Experience 
Rating:
4.0

Thanks U Haul

bruce a.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Branden W.  |  Overall Experience 
Rating:
2.0

It was a hole in my storage and everything thing got wet and mildew a lot of spiders.

Juanita C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON B.  |  Overall Experience 
Rating:
4.0

Had problems reaching the office directly. I left several messages and made 2 calls to 800 # to inform them of my move out date. A few weeks later I received a notice telling me I defaulted and would lose my belongings. Not professional in my opinion. Still dealing with this situation 5 months later.

Halena G.  |  Overall Experience 
Rating:
3.0

High prices

Lisa M.  |  Overall Experience 
Rating:
4.0

An available restroom was the only disappointment.

Anthony M.  |  First Impressions 
Rating:
3.0

I would say overall it's ok. I'm late paying I'm my storage and they are charging me 21.99 each month. Rip off. I can't wait to get my stuff out of that place!

Tamara B.  |  First Impressions 
Rating:
4.0

Only problem occurred at Kenesaw,GA where we stopped for a minor repair at a major dealer. When we arrived I was questioned why I was there. I said we had a problem with the trailer. He again asked why I was there. I said, because he was a U-Haul dealer and I had a problem. He said, do I look like a mechanic? He then walked off and got someone else.

BRIAN L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BOBBY S.  |  First Impressions 
Rating:
5.0

New management is wonderful

haylei c.  |  Overall Experience 
Rating:
3.0

A lot of my items were damaged from mice and mold and mildew. The people in the office and employees were always helpful and pleasant

Dixie W.  |  Overall Experience 
Rating:
4.0

Moved because the rate went up twice in less than a year!!!!.

RICKY M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marla S.  |  Overall Experience 
Rating:
5.0

The only inconvenience for me was that the clerk didn't enter into the system that I had moved out of the locker on 08/02/2021 (#1407) so I was charged again plus a late fee which hasn't been refunded to my account as of yet 🙀

clarita j.  |  Overall Experience 
Rating:
5.0

Steven was VERY helpful and accommodating. Kevin and Luke also helped me. I would definitely recommend this place to anyone!

JOAN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jamisha h.  |  Overall Experience 
Rating:
5.0

It was convenient and the nearby and close

Debra S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Monet C.  |  Overall Experience 
Rating:
4.0

Everything went well and it worked out just fine I was very impressed with all the employees. Great job hats off to U-Haul.

Gary F.  |  Overall Experience 
Rating:
5.0

I felt very taken care of. And the little young guy was very helpful, I was very much satisfied.

Gary F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

charles b.  |  Overall Experience 
Rating:
5.0

Always great and Pleasant!

Sean R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dereka g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dereka g.  |  First Impressions 
Rating:
1.0

Worst experience ever! Lost my business over decade of utilizing for business! I’ll choose Penske from this time forward!

Lori B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Animashawn W.  |  First Impressions 
Rating:
1.0

Staff were rude. I was overcharged and still dealing with getting a refund.

Rakeisha C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

diane w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas S.  |  First Impressions 
Rating:
1.0

Rats got into my storage and ate through brand new couches and sofas. Also my clothing inventory. I have lost hundreds of merchandise due to this.

maurice w.  |  Overall Experience 
Rating:
5.0

Keep up the good work

Raven B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Torkel R.  |  Overall Experience 
Rating:
5.0

I am trying to get a hold of manager, or whomever to let them know that I am staying next door at the American Inn, and I will be returning the uhaul truck by 3-5-2030. Thank you for being understanding, and helpful.

Faith N.  |  First Impressions 
Rating:
5.0

they was very helpful

nikouma w.  |  First Impressions 
Rating:
5.0

Can always count on uhaul to help out in a pinch. Needed truck to move daughter and also needed storage. I got a free storage unit for a month w truck rental! Thanks Billy and team!

david s.  |  First Impressions 
Rating:
5.0

The staff was very helpful from the beginning to the end. We will use this location again if needed, thank you all.

Richard W.  |  Overall Experience 
Rating:
1.0

One of the employees were very rude and very dismissive. I will not recommend this location at all.

Victoria H.  |  Overall Experience 
Rating:
4.0

I liked the alarm system

Harry B.  |  Overall Experience 
Rating:
3.0

No comment

keela h.  |  Overall Experience 
Rating:
5.0

Clean and friendly

Harry B.  |  First Impressions 
Rating:
4.0

great service

bonnie e.  |  Overall Experience 
Rating:
5.0

Clean, easy access, very nice employees

Charles B.  |  Overall Experience 
Rating:
1.0

My card was charged $155 dollars but I was informed transaction only for $78

Jasmine R.  |  First Impressions 
Rating:
5.0

Dropped off, however no check in to verify. Do online? Please advise. Martin Able 574-551-4656

MARTIN S.  |  Overall Experience 
Rating:
5.0

Great

Timothy H.  |  First Impressions 
Rating:
5.0

Really appreciated the professionalism and attention to detail the Uhaul staff and sites provided. Salute

MARTIN S.  |  First Impressions 
Rating:
5.0

Very good customer service with Steven as associate

DEBRA V.  |  First Impressions 
Rating:
4.0

My interaction with customer service whether on the phone or in the store was very pleasant. I rented a 17' truck and found it to be easy to drive and clean.

ramona r.  |  Overall Experience 
Rating:
4.0

U haul was very professional. I appreciated your service. Thank you you.

elmer h.  |  Reservation 
Rating:
5.0

I use the facility for four years and never had a problem

CRYSTAL H.  |  Overall Experience 
Rating:
5.0

The staff was very nice and accommodating when we realized we needed a larger storage space than originally expected. It was also refreshing to work with a human instead of the confusing website

Jane S.  |  Reservation 
Rating:
5.0

I forgot the two gentlmen name that helped me out that Saturday, but they went above and beyond to make my experience much better.

Shawntee L.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful.

Diana H.  |  Overall Experience 
Rating:
2.0

Rude CSR’s, website did not show balance due so I paid a late fee, and it is greedy to not offer prorated refunds to people who are moving . I will do everything in my power to never use uhual again.

BRYAN O.  |  Overall Experience 
No reviews have been submitted for this location.

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