Customer Reviews for U-Haul Moving & Storage of Twin City

2,723 reviews

541 Center St   Auburn, ME 04210
(Rt 4 & 11)

(207) 784-5706

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(207) 784-5706

541 Center St
Auburn, ME 04210
(Rt 4 & 11)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
4.0

Customer did not leave a comment.

Adam D. 
Rating:
4.0

Totally different then the Albany location

Jim D. 
Rating:
4.0

Create a waiting area.

Peter C. 
Rating:
4.0

Customer did not leave a comment.

Heidi S. 
Rating:
3.0

Three things: The cargo van made a loud grinding sound the entire time. Going 20 miles took 4 gallons of gas if we believe the clerk. No rebate when we returned it 20 hours earlier than expected. All three were disturbing.

ELIZABETH E. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
2.0

Truck was junk... beat to crap. I took a video of the truck to document all the damage. This is why I rent with other company's and uhaul is last resort. Every 26footer I get is 100% un safe junk.

robert L. 
Rating:
1.0

This guys don't know what are they doing. I asked 5 times before they figured out what I'm asking.

VADIM K. 
Rating:
4.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Rita S. 
Rating:
5.0

Customer did not leave a comment.

JoAnna H. 
Rating:
5.0

Customer did not leave a comment.

scott h.  |  First Impressions 
Rating:
5.0

New Chevrolet pick up truck was GREAT!!!! Especially since with its improved antenna I was able to get my favorite beloved radio station WYAR FM (a non-profit station from Cousins Island, Yarmouth Maine featuring old recordings from the first half of the 20th century) in AUBURN many miles before I use to get it on the Turnpike around Gray exit!!!! This is a big deal for me since I lost that favorite station when I moved to Lewiston/Auburn and traveling with Uhaul is the only time I get to hear it!!!! THANKS!!!!

L L. 
Rating:
4.0

Customer did not leave a comment.

Kelly B. 
Rating:
4.0

Customer did not leave a comment.

Erin S. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Please check out the trailer more efficiently. The tire was not safe.

Jeffery T. 
Rating:
5.0

Customer did not leave a comment.

Cynthia D. 
Rating:
5.0

Customer did not leave a comment.

Clewey R. 
Rating:
5.0

The person who registered me, did a great job.

Curtis W. 
Rating:
5.0

Can't complain nothing to say all things went well with our truck rental

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
3.0

Customer did not leave a comment.

ron D. 
Rating:
4.0

I dont appreciate being called a thief. Or people saying I was belligerent when the clerk who tended to my account said we had a good conversation

Robert F. 
Rating:
3.0

I was given a piece of equipment (Car Hauler) that was not supposed to be rented. Found out at my drop off.

Glenwood W. 
Rating:
3.0

Was very disappointed. I called to reserve a truck and was told it would be 19 cents per mile and when I picked up the truck it was 89 cents a mile. Was very disappointed.

jacey P. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Kristen N. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
3.0

When I got in the truck the truck was not full. But the paper said it was full of gas. You should full every vehicle before it goes out. The floor had a lot of crumbs of the floor.

Lori R. 
Rating:
4.0

Good customer service

Gerald F. 
Rating:
5.0

Customer did not leave a comment.

Mark Y. 
Rating:
5.0

I had a great experience. Friendly staff when picking up and dropping off my trailer rental. Pricing seemed like it was fair and equipment was clean and in good shape.

Dana B. 
Rating:
1.0

My negative experience is not necessarily the employees at this location. It's how your entire company is run. I've used Uhaul more than 4 times in the last 18 months and Uhaul does not care about their customers. Someone should start a company to compete really with you because if they pay attention to customer needs they will put Uhaul out of business. You provide ZERO customer service. Make a reservation at one location and then UHUAL charges the res for a location up to 1.5hrs away with no phone call or $$ off due to inconvenience! This is just about every time I've rented from you. Your company's level of CS is one of the worst I've seen. You do everything you can to get the rental reservation and then try and up sell like no other with extras, etc. Once you have secured the reservation- your service goes out the window.

Darrin R. 
Rating:
5.0

Smooth, quick, easy Pick up and return. Despite the fact that the staff were very busy helping customers and seemingly overwhelmed they were professional and courteous. They did a great job.

Nathan G. 
Rating:
5.0

great service Thank you,

Rob S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

The vehicle was rather old and clunky but served me well and can't complain. The staff both picking up and dropping off was an exemplary experience that was a fast, and easy check-in and drop off.

Russell D. 
Rating:
3.0

Do something to restore the availability of equipment in Maine. I was told that "it's all stranded in Canada." TWICE, I was bumped from picking up my trailer, at each of my preferred locations. I was forced to travel to Auburn to pick-up and then return the trailer. At today's gas prices, the additional mileage there and back, out of my way, exceeded the cost of the rental itself. I am not happy...

gary P. 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Truck rental conditions are deceiving. Advertised as $20 day but mileage charges can easily increase that by a factor of 5-10. The rental period was only 8 hours, which my bad, I missed when making the reservation. I thought it was for a full day. Overall, not a good value for the money.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

Fantastic service

Charles Z. 
Rating:
5.0

Everything was perfect. Price was reasonable. Thank you so much.

Janis S. 
Rating:
4.0

You should keep gas gage at full so no one has to guess how much gas they need to add to get it to where it started. And you should make sure to clean the cabs of the trucks - there was coffee/mud/hot cocoa spill all over the middle seat. I didn't mind cause I understand but I imagine that is considered damage to your equipment and I wouldn't want to be charged for it since it was there before I got it.

Alexandrya O. 
Rating:
5.0

Customer did not leave a comment.

Duane H. 
Rating:
5.0

Customer did not leave a comment.

Leila R.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

great

Steven F. 
Rating:
5.0

Customer did not leave a comment.

rolland B. 
Rating:
4.0

The vehicle was clean, however it was a rough running vehicle. Very untypical for this location.

Sanford R. 
Rating:
5.0

Customer did not leave a comment.

daniel T. 
Rating:
5.0

Customer did not leave a comment.

jaydyn G. 
Rating:
3.0

I picked up nails in the drive thru area of the parking lot. Have you had a problem with nails in tires of your vehicles.

Charles S. 
Rating:
3.0

Customer did not leave a comment.

Jennifer t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Drop your franchise in Oxford, ME. I had a trailer reserved there 5 days in advance, drove for almost an hour to get it, and NOTHING was there! I'll be talking to corporate to get satisfaction.

Phillip H. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
3.0

Check your trucks engine or transmission something was off on that truck I had ...

luke E. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
3.0

Customer Service at time of booking was horrible had to drive an extra hour because pick up location was changed last minute and when I called to find a pick up location on our way to destination rep was no help what so ever she was so curt I asked her if she was looking up the info.

Anna K. 
Rating:
5.0

Awesome staff 👍🏻

Kenneth B. 
Rating:
5.0

Pickup and return were very easy and quick.

Brent G. 
Rating:
5.0

Overall a good experience, friendly staff, well maintained equipment. I recommend that U-Haul disassociate itself from Move Help. They left us hanging. We had to find loading help at the last minute.

Joseph F. 
Rating:
5.0

They were very polite and got the truck check in and got me on my way in a timely manner.

Timothy F. 
Rating:
4.0

Customer did not leave a comment.

JOSH L. 
Rating:
2.0

Dirty disgusting parking lot. Garbage everywhere in woods/lot. Congested. No barcode above 24/7 drop box.

Alana T. 
Rating:
2.0

Not punish customer with mileage fees when local oxford uhaul can't get any trucks due supply issues

Jeremy A. 
Rating:
4.0

Very helpful staff.

peter R. 
Rating:
5.0

Customer did not leave a comment.

Debra B. 
Rating:
4.0

The vehicle smelled very strongly of cigarette smoke, but it was in very good condition. The return process didn't allow for me to get a final bill. Otherwise, everything and everyone I dealt with was excellent!

Joshua N. 
Rating:
4.0

Customer did not leave a comment.

bruce l.  |  Overall Experience 
Rating:
5.0

Make sure the cabin is empty of any cardboard advertisement. The customer shouldn't have to take signage out of the rented vehicle. Otherwise, clean truck. Convenient location. Fast contracting. Checking in and out a breeze

Jun T. 
Rating:
1.0

Customer did not leave a comment.

Karen L. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

Norman R. 
Rating:
5.0

Customer did not leave a comment.

Gautamkumar P. 
Rating:
5.0

This was as easy as it gets. Excellent experience.

Lynn B. 
Rating:
5.0

In spite of having the steering wheel freeze up and calling Road side assistance for help to get it turning again, I still OVERWHELMINGLY PREFER THESE CHEVROLET PICKUP TRUCKS much more than the pickups you had before (GMC I think)!!!!! Chevrolet pickups get MUCH BETTER MILEAGE!!!!!!!! You know that counts for a lot now-a-days!!!!!!!! They also drive more comfortably for me as a 5'4” senior citizen. I rent one every month. Sorry I'm late answering the survey, but first, I was exhausted from the heavy errands I did with the truck, I rested most of Friday and Saturday instead of reading emails. But what really delayed me was how extremely upset I was, and still am, with the LACK OF 9/11 REMEMBRANCE on SUNDAY, September 11TH THE 21 anniversary of 9/11!!!! Americans once said, “NEVER FORGET”!! BUT THAT WAS OBVIOUSLY A LIE!!!!! AMERICANS HAVE FORGOTTEN!!!!!!!!!! It is now Tuesday, Sept 13th and I AM STILL FUMING, AND VERY UPSET AT AMERICANS FOR FORGETTING 9/11!!!!! I was shocked!!!!!!!!!!! NO NETWORK TV REMEMBRANCE READINGS AND OBSERVANCES AT ALL!!! One network at, 8:46am, did ring a bell and have a “moment” (only 15 seconds long) then IMMEDIATELY jumped to “news” hosts giggling over some cook's food, AND continuing to other junk talk and laughter about non-news typical of morning “news” shows!!! AND NOTHING ELSE ALL DAY ABOUT 9/11 on the NETWORKS!!!!!!!!!!!! NOT until 7:30 pm when 60 Minutes on CBS came on (half an hour late) with a memorial to the OVER 300 FDNY heroes who were killed inside the Twin Towers' collapses while trying to rescue the thousands of civilians still inside!!!!!! I thoroughly understand networks coverage given to Queen Elizabeth's life and plans for her funeral!!! THAT WAS ACCEPTABLE and SHE deserved the coverage!!!!!! BUT.... BUT IGNORING 9/11 WAS UNFORGIVABLE!!!!! THIS YEAR THERE WAS NO OBSERVING THE RINGING OF THE BELLS AND THE READING OF THE 2977 NAMES AS DONE ON PAST ANNIVERSARIES OF 9/11!!!!!! Bing internet home page was the ONLY public remembrance I saw all day before 60 Minutes!!!! It had a row in NYC of flags at half-mast and a link to a SHORT item about 9/11!!! You may not like my ranting; BUT I for one WILL NEVER FORGET 9/11 AND AM FURIOUS THAT MOST AMERICANS, AND THE NETWORKS HAVE FORGOTTEN!!!!!!! The absolute WORST was the PBS's UNFORGIVABLE and totally UNCONSCIONABLE on 9/11, "SEND PBS STATION MONEY CAMPAIGN" with their long list of same old long stupid “infomercials”---- Dr. somebody's diet; ...aging backwards; …better memory;… pressure point, Susie Orman, etc.; all that regular junk PBS always does to solicit money every few months!!!!!!! It should NEVER have aired its “send money” stuff on 9/11!!!!!!!! PBS's had 18 HOURS of soliciting money (all thru the morning when 9/11 remembrance observances should have aired) INSTEAD OF 9/11 OBSERVANCES!!!!!! PBS deserves Zero money donations FOR IGNORING 9/11 OBSERVANCES!!!! (PBS didn't even cover Queen Elizabeth's death till later that evening.) I remember everything about 9/11 2001, even how on the way to work about 7:30am I was thinking HOW PERFECTLY BLUE THE SKY WAS!!!!!!!! With NO idea what I was about to hear on the office radio hours later, I REMEMBER that on the way to work THAT DAY, I was THINKING about what was THE MOST BEAUTIFUL and PERFECTLY BLUE SKY I'D EVER SEEN IN MY ENTIRE LIFE (in my MID-50s on 9/11/2001 which included over 5 decades of blue skies)!!! I remember every moment of that day in the office and later at home watching TV!!!!!!!!!!! BUT 21st ANNIVERSARY OF 9/11 PROVES AMERICANS HAVE FORGOTTEN!!!!!!!!! Americans rant about “economy” but FORGET THE HORROR OF 9/11 as though it was a “minor incident” compared to their current money problems!!!!!!!! On 60 Minutes ONE OF THE SURVIVORS of 9/11 said he HOPED PEOPLE WOULD NEVER FORGET AND NEVER “TURN THE PAGE” as if in just a history book!!!!! HIS HOPE IS LOST!!!!!! AMERICANS HAVE FORGOTTEN 9/11 after ONLY 21 YEARS!!!!!!!!!!!!!! OBVIOUSLY there are TOO many younger XYZ generations THAT DO NOT REMEMBER 9/11and DO NOT CARE, AND HAVE “TURNED THE HISTORY BOOK PAGE” AND FORGOTTEN it like they have 1776—as just a “page”!!!!!!!! I AM ANGRY AT THE LACK OF REMEMBRANCE ON THE 21ST ANNIVERSARY OF 9/11!!!!!! You can hate my ranting; but I will be ranting about 2022's 9/11 for many weeks, if not months, to come, it's more upsetting than anything in current politics!!!! I'm a low income senior with money problems too, BUT I'll NEVER FORGET or FORGIVE HOW AMERICANS IGNORED THE 21ST 9/11 ANNIVERSARY!!!!!!

L L. 
Rating:
5.0

Customer did not leave a comment.

Travis B. 
Rating:
3.0

Interior of the trailer was pretty clean but not likely swept out prior to my rental. The rubber rub strip on the Interior was pulling out from the sidewall and falling off, so it had to be reinserted a few times.

George S. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Normand L. 
Rating:
1.0

The customer service was absolutely horrible and shameful the store general manager tone of voice and customer service was disgraceful and she hung up the call on me while I was on the call with her.

Samira M. 
Rating:
3.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Staff were helpful, knowledgeable, good humored, and efficient. Place was well managed, clean.

Joseph D. 
Rating:
4.0

Customer did not leave a comment.

Christopher J. 
Rating:
1.0

SHITTY STORAGE REFERRAL

Anthony J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
4.0

Charge me for a regular rental after not fulfilling my reservations and me having to drive nearly 200 miles for that issue.

David P. 
Rating:
5.0

Customer did not leave a comment.

Zachary K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vito R. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
1.0

You over charged me $160.

CHAD H. 
Rating:
3.0

Kind of rude and flippant customer service

MARCUS S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

This location continues to shine. I drove 45 miles to rent from these people as they are always the most professional, friendly, and efficient. Thank you. Vincent Taglieri

Vincent T. 
Rating:
5.0

This move went a whole lot better than I thought it would.

Elizabeth H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAVID M B.  |  Overall Experience 
Rating:
2.0

Mice infested, mouse poop on everything. Found dead mouse on cleanout and a live snake under my tarp.

dave e.  |  Overall Experience 
Rating:
5.0

Amazing staff!! So very helpful!!

Daniel D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gail M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

Ariel was very helpful, knowledgable and friendly. She responded to my requests immediately.

Laura S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lucille R.  |  Overall Experience 
Rating:
3.0

The one complaint I have is that there were a significant number of mouse droppings all through my boxes of books. I didn't move the furniture myself and haven't had a chance to look at it, so don't know if there are holes in the cushions. I'll try to get to that soon. Your options only allow for a Yes or a No; I don't know yet if I would recommend this site to someone else. I'm certainly not thrilled with mice having access.

Linda S.  |  Overall Experience 
Rating:
5.0

I have been with u guys fkr 4 years now and u guys have been fantastic and very good to me as well so tt for everything and looong forward to keep doing business with u guys.....

crystal b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JOHN P.  |  Overall Experience 
Rating:
3.0

Didn't like the price of mileage

VERONICA D.  |  First Impressions 
Rating:
1.0

I reserved a unit online almost a week in advance. When I got to the storage they said they didn't have the size I reserved... I was offered 2 smaller units for more money... if there was anywhere else with units I wouldn't not use uhaul again.

Stephaine H.  |  First Impressions 
Rating:
4.0

I found the staff there to be extremely helpful. Which made the move easy for me.

Julie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDALL S.  |  Overall Experience 
Rating:
4.0

I loved my experience at Uhaul. The only thing I didnt like was how much it is. The monthly storage is a little steep. But overall I liked it.

Jessica N.  |  First Impressions 
Rating:
3.0

Location was kind of fur.

Greg P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Susan V T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MATTHEW G.  |  First Impressions 
Rating:
5.0

Uhaul Auburn, Maine, went above and beyond in helping me. Excellent customer service

tammy g.  |  Overall Experience 
Rating:
5.0

Everything was easy!

Robert B.  |  Online Move In 
Rating:
5.0

The staff were very friendly and professional.

Thomas L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DEVIN H.  |  Overall Experience 
Rating:
3.0

I was there for six months instead of giving me a discount my price went up from my monthly payment I was never told how to use the key card but yet they kept complaining to me that the alarms was Going off but still never taught me how to use the key card

Xiomara S.  |  Overall Experience 
Rating:
5.0

Had a problem with the reservation for the one on Merrill rd lew and this store fixed it and got me in and out awesome job auburn store

DARNELL O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rodney R.  |  Overall Experience 
Rating:
1.0

I rented a storage unit and had nothing but terrible customer service. I emailed customer service and the corporate email with no responses. Finally on the day I decided to move my belongings to another company, there was a nice lady there and she actually listened to my complaints and took good care of me. The customer service was terrible, the storage unit did not seal well so my items were completely covered in road dirt and I could not access my unit at my leisure because they park their trucks in front of the units. They told me to give them notice. So I went all the way out of my way a few days before I would be there with movers and let them know the day and time I would be there. I was repeatedly promised the trucks would not be there. Sure enough the trucks were there. Went out of my way for nothing. The Manager at that location lacks any and all customer service skills. I have worked in customer service and as a customer service manager for 32 years and can feel confident in telling you he has no skills to be in that position working with your customers

Melissa W.  |  Overall Experience 
Rating:
1.0

When I went to my storage unit there were trucks lined up in front of the unit. The customer service rep gave us a hard time and just about refused to move the trucks. This happened twice. The customer service is very poor to the point almost everyone is rude. There is also something wrong with the mechanism on my unit we had to pry open the lock every time we went there. I advised the staff and was ignored every time. I also was not offered a refund on the time I have left not renting the unit when I payed until April 9th.

CHRISTINE S.  |  Overall Experience 
Rating:
3.0

Very long wait to get waited on. Both guys said I will be back in a second and went outside. I waited for quite a while and had to go out and get them. One was just smoking. I think he was the manager

Melissa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricia S.  |  Overall Experience 
Rating:
1.0

Ice is extremely bad, fell twice and have not received any follow up! Truck had problems and was huge hazard driving!

Jacob g.  |  First Impressions 
Rating:
1.0

They triple charged my credit card for one truck!! Didn’t check the truck in when I dropped it off and said “ we’ll take the keys and send you and email with the amount charged” I never got the email, only a triple charge for the truck In my bank account.

MONICA W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ervin L.  |  Overall Experience 
Rating:
5.0

I have had nothing but positive experiences with this facility. The staff including Josh, and the two younger gentlemen (didn't get their names) have been accommodating and pleasant each of the four times I've dealt with them. I even had someone back into my truck on accident (not staff), and they were quick to act, making sure if needed, a claim would be filed. Things must've changed there, since many past online reviews are negative. My only complaint is the lot is too small for all those trucks, it's a cluster f***.

Brandon Y.  |  Overall Experience 
Rating:
1.0

The ceiling was falling in. Ruined to much of my moms stuff there was no light and my unit was always blocked ofd

Crystal L.  |  Overall Experience 
Rating:
5.0

The young man who assisted me with the truck rental and order pick up on the afternoon of 1/15 was extremely helpful despite being apparently busy.

KASEY D.  |  Online Move In 
Rating:
5.0

Tom went above and beyond to help me with my storage unit/situation when I could get noone else in the store to help me get things figured out.

Shannon G.  |  First Impressions 
Rating:
2.0

Unit was clean, prices are higher than others, the unit door was stuck, and it took me making 4 trips inside and getting "tips" from the staff on how to open it before anyone just came out to help.

Alex P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Suzanne K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charise O.  |  Overall Experience 
Rating:
5.0

Very helpful TEam

William E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN R.  |  First Impressions 
Rating:
5.0

I like the security of U-Haul it gave me a peace of mind knowing that my items in storage were safe. Thanks!

DARLENE C.  |  Overall Experience 
Rating:
4.0

Thank you!

Gabi M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betsey C.  |  First Impressions 
Rating:
5.0

The staff in Auburn Maine was very helpful and courteous.

DARLENE C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wilfred L.  |  Overall Experience 
Rating:
1.0

You charged me aCcount for a month's rent on May 16 2020 after I had all my belongings removed on May 15, 2020 Why? So, obviously you are attempting to take something that does not belong to you which is call STEALING. And I had called personally to speak with the manger day's prior to let him know all my belongings.would be removed prior to the end date on my one month storage rental. So you were duly informed and away. .

lawrence w.  |  Overall Experience 
Rating:
2.0

Where to start. Thank god it was a free month because we rented a uhaul trailer cross country or I never would have lasted the month. There are soooo many trucks parked everywhere it is hard to drive around or park your vehicle. There was always a truck parked in front of all one side of the units. You had to call to say please move the trucks so I can load and unload stuff. Very inconvenient. We were going to sign on for a year but it is too busy in that lot and way too many headaches and besides we found a unit in town for half the price uhaul quoted me! So overall we were not happy with U-Haul!!

Susan D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ed g.  |  Overall Experience 
Rating:
4.0

The storage units look a bit old and in need of some repair, but they were clean and there was no issues with water or any damage. The staff were always very friendly and helpful.

Gayle J.  |  Overall Experience 
Rating:
4.0

The people I encounted were very pleasant and helpful. Even the gentleman that was training was very knowledgeable

KATHY W.  |  First Impressions 
Rating:
5.0

Unit:clean, good and spacious. A bit slippery but still good. Representative: good, helpful, overworked. Needs a helper so he can give 100℅ focus on customers.

wandalee r.  |  First Impressions 
Rating:
3.0

It was a little unorganized. I thought it would be easier to get it ready a few days earlier online but when I got there it was a wait and the trailer I reserved was "missing"

Kayla R.  |  Overall Experience 
Rating:
5.0

Great overall experience

KELLEY T.  |  Overall Experience 
Rating:
5.0

Clean and easy to get to. Best staff.

PAMELA K.  |  First Impressions 
Rating:
5.0

Always a good experience here

David H.  |  Overall Experience 
Rating:
5.0

Thank you so much for your great service and flexibility. You guys are awesome! I would highly recommend you to a friend.

Alyssa F.  |  Overall Experience 
Rating:
5.0

My experiences there have been very efficient and satisfying

David H.  |  First Impressions 
Rating:
1.0

Almost everything I had in storage was destroyed by mice. Wasted thousands of dollars to store things for them all to be destroyed. Unit always blocked by trucks. Rates constantly increased.

ANGELA F.  |  Overall Experience 
Rating:
3.0

N/A

Kerry H.  |  Overall Experience 
Rating:
5.0

The young lady that was there helped us out was nice and helpful

Richard C.  |  First Impressions 
Rating:
5.0

The staff was helpful and friendly, answering any questions that I had.

JUDITH B.  |  First Impressions 
Rating:
5.0

Beyond impressed with the customer service provided at the Auburn ME location. Fast, courteous, and without a doubt a place I will highly recommend.

Rebecca B.  |  First Impressions 
Rating:
4.0

I was very pleased with the service. They are very fair.

SALLIE H.  |  Overall Experience 
Rating:
5.0

The service was great n they were very friendly

christine b.  |  First Impressions 
Rating:
5.0

Excellent customer service. 24 hour access great. Very secure, dry and clean storage facility. Went out of their way to make move easy as possible. A little higher priced but worth it.

adam b.  |  Overall Experience 
Rating:
5.0

I appreciate that I was granted one month storage at no charge. Thanks.

Catharine L.  |  Overall Experience 
Rating:
4.0

Overall, I had a great experience at U-Haul. However, I didn't like that they stored the large trucks in front of the units. We should be able to have full access at any point.

Diane L.  |  Overall Experience 
Rating:
5.0

Excellent.

michael d.  |  Overall Experience 
Rating:
2.0

Way overcharged $95.00 for a tiny unit. Everything in the unit was covered in dirt, dust and cobwebs. Also indication of mice. Your call center was uninformed slow to serve. I wouldn't recommend

Regilyn G.  |  Overall Experience 
Rating:
5.0

I have no complaints or concerns with this u haul storage facility.

Larry W.  |  Overall Experience 
Rating:
5.0

This storage unit suited my needs perfectly.

Lisa S.  |  Overall Experience 
Rating:
4.0

..

James T.  |  Overall Experience 
Rating:
3.0

Ceiling in storage shed was caving in. Way over priced. Door to the shed didn't latch well, old, dirty.

DARRIN H.  |  Overall Experience 
No reviews have been submitted for this location.

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