Cedric was very helpful and kind
CAITLIN MCustomer Reviews for U-Haul Moving & Storage of Twin Creek
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Yall were awesome. EVERYBODY
stacy j | Overall Experienceperfect
ADETORO OThe storage facility is too expensive. My rent went from 149.99 to 164.99 in less than a year. The storage unit (241) that I rented was not clean at all. I wouldn't put my furniture in that unit because of the dust and pest that can get inside. I would often use my blower to blow out the dust inside. I was using the storage to store my car, and every time I went to pick it up, dust was all over it, and the rain had even leaked through the roof. I was a valued customer for over four (4) years, but it was time to move on.
Willie S | Overall ExperienceThe best location ever!!!!
CHRISTY WA dollar per mile is insane
ALEX NI ended up homelss with nowhere to store my home after covid layoffs. I have had a unit at Twin Creek in Killeen since 2021. Under Nico and Caly I have zero incidents or complaints. Always clean and always a good place for my storage needs.
BJC J | First ImpressionsI found rat droppings all on my stuff. I reported it to the staff on duty and all she did was give me a smirk and didn't say anything. I know for a fact that I didn't have a rat in my possession when I moved my stuff in there.
LINDA R | Overall ExperienceTruck interior wasn’t clean.
JUAN LEverything worked great and your employees were fantastic!!
LEE BThe lady how assisted me was great. Very helpful and polite. This will be my new location from now on. 👍
DANIEL POn time, I've got new directions for pickup. Friendly personeel. Price/quality is excellent.
Auke RFriendly staff, both move in and move out were easy processes.
Nicole C | Overall ExperienceI always use U haul every time I move never have had a problem.
CYNTHIA R | Overall ExperienceThe did not look at miles on my truck was not correct and over charge me it say $20 to rent but its a scam and the new he was wrong in still charge me he said the guy who but the miles in put it wrong when a nother customer bought it back ... but he still charge me ..
DJUNN HThe Representative that helped me were super courteous and kind. I can’t remember her name but she was great! Job well done!!!
RALPH SEverything went the way it was supposed to. The guy was nice, and professional. 10/10 would recommend
KELLI BThe truck was clean but still had an odor to it.
REGINA RVery very clean facility and the bathroom was spotless. Employees were friendly and helpful!
Nikki T | Overall Experiencenothing
MARILYN BIn my opinion and observation It was a bit unnerving talking Miss Nico E @ the Martin luther king Blvd location in killeen tx because I had questions she was not answering throughout the process of the transaction. Also she was doing her job but she was speaking fast times with the regular verbiage of stating the basic contract lingo but in between that I did not understand some of the things she said so I asked her to repeat some of it at different times. To make a long story short, I did not have the best experience speaking with Miss Nico E but I accomplished what I came there for.
MARCIA VThe staff was very friendly and professional. Also, they were able to help me add another day without any hassle. Check in was a “breeze” and the young girl went over the charges. Great job!!
JOHN SClients need a key to the outside restroom
EDWARD H | Overall ExperienceThe staff was great in explaining everything and giving advice on how to load the trailer. They were great in getting the trailer hooked up and ensuring that everything was working properly. Great experience!
SARAH MOverall the truck needs work badly. However the staff was alright. Didn’t use the card on file, even though it was used to hold the truck
CARRICK DThe staff welcomed me upon my arrival and return to the location. They were prompt and very courteous and professional
CHIQUITA GI Rented a truck drove 4 miles and returned it. I put a gallon of gas in, figuring that would be plenty for 4 miles. When I returned the truck (a 10 ft box truck) , I was charged for 2 gallons of gas. So if you rent truck just know they will get you for extra and there is nothing you can do about it because they have your credit card.
PAULETTE FI’d like to specifically note how helpful Theo was during the process. There were several customers who were less than understanding and quite rude, however Theo did not allow that the prevent him from providing excellent customer service.
keith t | First ImpressionsAnytime I call to make my payment. They’ll be friendly, kind never have any problems, I mean another state the movie was come to get my furniture, and your receptionist was so pleasant and kind and very cooperative.
erika m | Overall ExperienceTHANK YOU SO HAVING A UNIT THAT I NEEDED AT THE LAST MINUTE
Trista B | Online Move InNico and the staff are great! Very friendly and professional treating everyone who walks in with courtesy and respect.
Robert E | First ImpressionsUnmatched Customer Service
aaron PMy rate continuously increased during my three year lease, over a third of my original rate without change to any services. The light next to my unit had been out over two years (it’s currently out). I was charged $200 to discard trash. And though I was charged a pro-rated rate at move in, I was not refunded any portion of my rental after six days of usage during the current month.
Danica F | Overall ExperienceI want to applaud Mrs. Nico for the great joyfilled way she handled her Services. She's so polite and friendly. My experience with you all were Great 😃👍😃. Thank You So Much for Being here with US in our time of need. And I recommend this Office to everyone that is in need of a U Haul. Truly Appreciate You Mrs. Ruby McFarland
Ruby MI want to highlight Calysta, the lady that attended me and rented the storage to me. She was friendly and very proficient. Great pleasure to have interacted with her.
JOSE M | First ImpressionsEverything wasn’t perfect, but I completed everything that needed to be done and the staff at this location are phenomenal. Thanks for all your help.
Danica FEnsure the customer has everything they need. For example dollys. We did not get our dolly which was quite upsetting
Renee WNone
RICHARD R | Overall ExperienceGot flooded 2 days later got robbed
jefferey e | Overall ExperienceNone
RICHARD RContinue as you are.
Cleophus LThe person that helped me was amazing. Answered all my questions and explained everything to me.
JAMES W | First ImpressionsWad a very easy process.
CHRISTINE J | First ImpressionsWell Done
Michael ERepresentative came out in the rain and helped me finish my online check out with the app. the app froze on me cause the weather
MARIA VPlace was clean and everything what you need is at arms length over all they give a choice look and expect it and make your choice easy took us over all 20 mins to get us on the road. Will recommend to any one to use this place thanks for the experiance.
JESUS MJust keep doing the great job of helping customers in the great way this location has always done.
WILMER JI Always have perfect service whether I'm online or in person. Thank you.
SANDRA T | Online Move InThe staff member was very courteous and professional.
Lenore L | First ImpressionsWaited to long to get my storage, only one person working on Sunday took me almost an hour to even start the process. Once started it was pretty quick. Got the storage space I needed and was able to pack and leave pretty quickly. Liked that the lock was free
Taiesha K | First ImpressionsNone
RICHARD R | First ImpressionsIt was fine security sucks.
JASON G | Overall ExperienceThe Management and staff was always extremely helpful and accommodating to all my customer needs. Thank you professionalism and courtesy.
cory h | Overall ExperienceAgents were rude and disrespectful they charged me for stuff that wasn’t even valid. Then when confronted they hung up the phone on me smh. Tried to charge and extra day for only 30 minutes of being late when I called in advance
Vicki Hgreat customer service
FRANCISCO M | First ImpressionsMs. Alexander and staff were very patient and helpful, offering exemplary customer service.
Tony C | First ImpressionsAlways clean. Prompt in notifying of any changes in fees. Nothing hidden or subversive. A good experience and I would recommend it for storing your personal goods.
Ali P | Overall ExperienceHave easier ways to return. I had to keep my truck an extra day because I couldn't return my truck after hours.
JACOBBY wKeep up the great work and superb customer service to all seeking equipment. Truly pleased as this location is my go to place for any and all equipment rental.
antonio qTried to over charge with fuel fee when I clearly refueled truck. And charged me for extra day fir being 10 mins late
John TVery helpful staff. Great customer service.
NIKIA H | Overall ExperienceN/A
LeEbone G | Online Move InThe service is poor, my reservation was for 12:00 pm so I arrived at 11:53. Hoping to be done by 12:00, but it took approximately 15 - 20 minutes to process the paperwork. I finally departed at 12:27, but my rental was due back the next day at 11:53 🤷🏽♀️.
Shirley EExtremely easy to rent the unit. Checkout/closeout was equally easy.
Laurence M | Overall ExperienceThank you for the great customer service. Loved the buy one month get one free by the way.
GENE B | First ImpressionsBest u haul location in 50 miles radius Killeen Texas. I've been to over 6 locations here local and this Martin Luther King location always have great service and a rental of choice, whether be truck or trailer or both. Thanks Again. Happy Cuts Lawn Care llc👍
Joseph CBetter at this location. I don't like the smell of body odor and hemp, but the truck was clean with five air fresheners on on mirror and air vent. They tried. I'm good with that. The truck was solid and in good shape. Insurance, tax, Fees and mileage charges added some, but it was local and relatively short distance. Can't change that, but for .70 per mile I would not have rented here if needing to go out of town.
JAMES LNothing needs to be improved. I received excellent service.
Eddra PDefinitely using it again next time I deploy or just storage needs.
Garrick J | Overall ExperienceStaff was very helpful and friendly
FRANK SGood customer service. Fast and easy process
Jomarr GStorage was percect
dominick a | First ImpressionsN/A
Dyshonne MThere was nothing to improve, Ms. Nor at the Killeen location was precise, and professional and answered every one of my questions and put my mind at ease. Thank you.
Dimitri DVery friendly and accommodating.
BRENT PVery friendly staff..I would recommend this location to everyone
Melinda KShannon and her staff are always a pleasure to work with, thank you!
KHADIJAH C | Overall ExperienceIf access hours were a little longer, I would give a higher rating.
Maria S | Overall ExperienceGreat and Friendly service from everyone
TOBY S | Overall ExperienceThanks y'all made a hard time in my life easy.
vanessa t | Overall ExperienceThe young that waited on me was very kind and helpful I thank God for her.
gween h | First ImpressionsThe store manager was very helpful, She was able to get me a storage supply me with a unit from her storage. Then when I came back she didn't have a truck for me, however she made sure her staff was able to assisted me with finding a truck. I appreciate her and her staff the are truly amazing.
LATARA G | Overall ExperienceShannon and her team are on it! I was running late for pickup and she called immediately to ensure everything was okay. Very professionally run.
Matthew L | Overall ExperienceBesides the rental being late no bad complaints and it was a nice truck
Roger BCharged me another $16 for a extra 15 miles. When I had to go 3 extra places to get a storage. And that in it self added extra miles . Think I should get the money back that I got charged for the extra miles
patsy L | First ImpressionsMaybe a big parking area
Richard P