Customer did not leave a comment.Stephanie B. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Twin Creek
Killeen, TX 76543
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Xavier G. | First Impressions
Customer did not leave a comment.Chad R. | Overall Experience
Quality customer service. Great, friendly staff. Very professional staff.Michael M. | Overall Experience
Stay sweet and keep doing you don't change anythingSHARMON V.
Customer did not leave a comment.Scott T. | Overall Experience
Quick and efficient.ERNEST DELMAR W.
I had 0 problems & my household goods stayed there foe 1 yr. Thanks UHaul.tracey f. | Overall Experience
Customer did not leave a comment.CHRISTINA LUCIA W.
The gentleman man that’ took care of me was awesome! He was great! Well mannered charming and he was sure to go over everything I needed to know. I happy I went to his location. This establishment represent what I know about Uhaul I stopped at the one off the expressway in Killeen and the man was very rude and obnoxiousHILARY W. | First Impressions
Customer did not leave a comment.RONALD C.
The courtesy calls helped a lot. The customer service was very good.Carolyn S. | Overall Experience
Shannon was excellent, great customer service. Above and beyond.Scott T. | First Impressions
Lanes are tight for 26ft truckJOEL D. | First Impressions
Customer did not leave a comment.Colin H. | Online Move In
The staff at my unit was the best i have ever experienced. They best any uhaul station in the killeen area hands down way more friendly and helpful. They made my storage worries go away before i pcs'd as they knew exactly how to help me and made sure I got everything i neededMichael D. | Overall Experience
The owner was every nice you don’t see that to much thank youLoretta F. | First Impressions
Customer did not leave a comment.delilah t. | First Impressions
Customer did not leave a comment.Phyllis T. | Overall Experience
Customer did not leave a comment.Myiesha F. | Overall Experience
Customer did not leave a comment.MATTHEW D.
The Alexander's were AWESOME!!! Very professional, efficient, helpful, and a real pleasure to meet and do business with. This U-haul is the very best that I've encountered throughout my military career. My sincerest appreciation to the Alexander's for all their assistance. GREAT CUSTOMER SERVICE!!!Ivette F. | Overall Experience
The best storage place, the best staff, always helpful, always happy..... Thank you all.AIDA R. | Overall Experience
Very friendly and accommodatingGirard H. | First Impressions
Customer did not leave a comment.Jacqueline C. | Overall Experience
Customer did not leave a comment.Soldier For T. | Overall Experience
Customer did not leave a comment.PRESTON W. | Overall Experience
Excellent staff at this location. They were very helpful and beyond friendly. I will recommend this location to all of my soldiers, for their rental needs.Tami W. | First Impressions
This location is always come through for me, the people are friendly and very professional.RONALD B.
Customer did not leave a comment.PAMELA V.
There is no security cameras or security that monitors the storage area. My unit was damaged. No one knew when or who damaged the unit. I was told that my storage fees would be waived the next month due to the damage and inconvenience due opening of the unit and not being able to open it until maintenance e came in. Thankfully there was no rodents that I could see, however, I was still charged for the fee month. I moved my belongings and cancelled my service. The staff was very friendly.Cheree C. | Overall Experience
Thank you!TEKILA D.
We had no problems at all and we liked the remote access without punching in numbers.Linda J. | Overall Experience
Thank 🙇 you for the experience and staff from San Antonio to Killeen.Rose R. | First Impressions
Customer did not leave a comment.Rainelle T. | First Impressions
Customer did not leave a comment.TRACEE S. | First Impressions
Thank you so much for all your help during this process! The site manager is amazing!Jasmine S. | Online Move In
The manger handle all issue ASAP.marcus r. | Overall Experience
Customer did not leave a comment.Kenneth C. | First Impressions
Customer did not leave a comment.Kenneth c. | Overall Experience
Customer did not leave a comment.VICKI R. | Overall Experience
Will remember for any all future servicesSoldier For T. | First Impressions
Customer did not leave a comment.VICKI R. | First Impressions
Give more info on how to do mobile check in prior to the check in process I feel this would expedite the process because the customer could of been prepared prior to check in.MARIE S.
Staff was always friendly and helpful!BRENT B. | Overall Experience
Y’all were my life savers! Thank you so much for being so kind.Anya L. | Overall Experience
The interior lights in 81 were not working.However enough light from outside.evertte r. | Overall Experience
Customer did not leave a comment.kettely d. | First Impressions
Customer did not leave a comment.Lashonda G. | First Impressions
Customer did not leave a comment.Jacquelane G. | Overall Experience
Customer did not leave a comment.Isaiah K. | Overall Experience
Customer did not leave a comment.QUINYATTA A.
The manager and staff at this location have always been helpful,curtious and professional I've rented storage and trucks at this location and I highly recommend them.Veronica M. | Overall Experience
Customer did not leave a comment.Ricardo M. | First Impressions
Customer did not leave a comment.Taneka P.
Customer did not leave a comment.DAVID W. | First Impressions
Took over 4 years for this matter to be taken care of I will never deal business with this killen location worst experience I have ever dealt with.JOSEPH S. | Overall Experience
The staff was very accommodating and helpful. Best U-Haul I have ever been to.Mark H. | First Impressions
I had a great experience and excellent customer service, thanks.VIRGIL A.
Customer did not leave a comment.anne n. | Overall Experience
Customer did not leave a comment.Nicole T.
Jay Alexander was AMAZING very professional and he made sure I fully understood everything. Plus excellent customer service!Candida J. | First Impressions
Very nice made my situation priority and even thow my I'd was a little messed up they manually typed it in so I could get what I needed doneAlexandria R. | First Impressions
Customer did not leave a comment.WILLIAM B.
Take out the dolly and the big bag of blankets I guess that were in it. It took up about 2 feet by 3 feet and up to the top of the truck. We were counting on the whole truck and forcing someone to use your hand truck and blankets is very bad business. We needed that space and it caused us to have to re arrange the truck because everything would not fit in it. I am very disappointed in that part of this experience because by re arranging and that spot not usable it caused several boxes to rearrange themselves causing them to fall and breaking some of the contents. If I had know that hand truck was in there I would have gone to another uhaul that did not have that in it the first time I rented the 15ft truck. Next time I will look at it to make sure there is no hand truck when you order an item you expect to get the whole item not just part. I know you probably think its silly but I needed that space.JASON B.
Customer did not leave a comment.James S.
The staff were friendly and very helpful from move-in until move-out. The facility was clean and easy to access. They made the whole process easy and painless. My only complaint is with the U-Haul app. It was easy to navigate but it was quite buggy.Kristina M. | Overall Experience
Awesome rental experience. Very friendly, helpful and informative.James S. | First Impressions
Customer did not leave a comment.JESSICA A. | Overall Experience
Customer did not leave a comment.ROBERT B.
Excellent service. The guy there thoroughly cleaned/disinfected the cab of the truck before giving me the keys.JAMESJOSEPH F.
Customer did not leave a comment.yolanda V.
Trucks could be cleaner. Tires had mud on them before I got the truck. Inside could be cleaner. Also the chat room staff should advise customers if trucks don't come with a rail like the 10' truck. Thank goodness for the in store staff letting me know before hand. I think you all should have a lost of what you can and cannot put in your uhaul vehicles.Kindra L.
Daniel was awesome, very professional and helped us out so much. This is where you need to store stuff if you’re in need in this area.DAVID J. | First Impressions
Daniel was fantastic. Definitely went above and beyond. This is the place to go if you need storage or any of the other services they offer. Keep up the great work. First to fight.DAVID J.
Jay was really friendly and helpful getting us everything we needed for our drive to AZ!Krista C.
The people were friendly. The building and storage area has a musty smell that reminded me of grandma's basement. I hesitate to move anything with fabric in there due to the smell. Otherwise, the lot is small, prices reasonable, and the loading area was compact but good, and I will not hold them accountable for someone else cutting their internet line. Pretty convenient off I-14 and MLK Blvd.Todd P. | First Impressions
Customer did not leave a comment.Allen P.
Customer did not leave a comment.Johnnie W.
Rodent droppings in 649.janet e. | Overall Experience
Customer did not leave a comment.JOHN H.
The agent was still pretty new to the system. There was a miscommunication between rental. However, I believe the main uHaul got the billing straightened out. Refund show show up in 3-5 business days. So other than billing everything was great and will definitely use this site again when renting a trailer.JUDY B.
Lot is too small for the size of vehicles needing to maneuver to inside or around it. Horrible layout and design for an equipment pick up and drop off locationRobert E.
Customer did not leave a comment.Zachary H.
Customer did not leave a comment.Shane P.
Customer did not leave a comment.Esteban E.
It was a pleasure to work with staff. Question: Our 501 c3 “Soldiers In Need” mission... Suicide Attempt Awareness would like a point of contact, with your permission to honor your organization at our picnic! 254-338-8447 Pre/Founder Soldier 4theLord https://youtu.be/p2ErXJAFXBkSoldier Four T. | Overall Experience
Jay Alexander was very helpful to me in getting the truck. ThanksEVERETT R.
Customer did not leave a comment.Rocky L. | First Impressions
Customer did not leave a comment.Bailey B.
Very professional store. They took very good care of me.CHAD H.
Customer did not leave a comment.KENNETH B.
Clean, quick, and good customer service. Very affordable.William G. | First Impressions
Shannon Alexander was aweful she had an attitude when I asked her to explain current charges. She even got in a argument with me and called me dumb. Uhaul has poor leadership.ERICA H.
Customer did not leave a comment.JAMES DANIEL B.
Customer did not leave a comment.JESSICA A. | First Impressions
Customer did not leave a comment.Benjamin G.
Customer did not leave a comment.KATHY H.
Kathrine was just amazing. She needs a raise. She was that good. Not sure what she makes but she needs more than that .Virginia M. | Overall Experience
I had an overall positive experience from beginning to end. The gentleman who assisted me was friendly and professional. He explained everything thoroughly and answered all questions. I would definitely use this location again!Donna B.
Loved the customer service that I received when I picked up my appliance dolly.Dominick W.
Very friendly employees go out of their way to understand and help you with everything you need.sharmon v. | Overall Experience
Customer did not leave a comment.NILESVAN F.
Customer did not leave a comment.Charles H. | Overall Experience
Communication from staff was excellent , clean, well lite. Enjoyed doing business with you.James-Blake b. | Overall Experience
Customer did not leave a comment.marcus r. | First Impressions
Informative and friendly serviceEnoc A.
Evreyone at the u haul are wonderful they all go way out of their to help you understand the process and the rules and regulations and they are just wonderful and beautiful people inside and outSharmon V.
Love the employees never go any where elsesharmon v. | First Impressions
Customer did not leave a comment.Micheal D.
I highly recommend doing business with Jay and Shannon. My experience returning my trailer and renting a storage unit on-site was second to none. When moving into a new town to start a new job, it can be a very busy and stressful time but it is really comforting to arrive at their location and feel welcomed and appreciated, and assisted with a friendly and helpful attitude. Overall Grade: A+++ | Six Stars ******JoeyJames G.
Jay needs to go train the Fort Worth location. He projects customer service at it's best. I saw him training a new employee and if I didn't already have a great job I would have applied because of him.Malik W.
Always friendly and caring i have a storage unit there for a while and will never rent from any one else. Shannon ,Jay and Catherine are very wonderful .Sharmon V.
The lady at the store was very nice and accessible to all my questions I did love it. I didn’t know what to expect since it was my first time doing this but she made it so easy and enjoyable 100% recommended. :)Lilia B. | First Impressions
Customer did not leave a comment.ruby R. | Overall Experience
Customer did not leave a comment.Alexander K.
Shannon and Jay keep this location so clean and well maintained. We really are going to miss this location but we moved to McKinney, Texas. Excellent Job Guys.Mendie T. | Overall Experience
I have used this location many of times due to the kindness and understanding of the staff/ employees. I will continue to refer others to this location and be a patron of this U haul locations as long as I remain in Killeen Texas.Robin T.
Customer did not leave a comment.James D. | Overall Experience
Customer did not leave a comment.Jenneice H.
Customer did not leave a comment.James A.
Customer did not leave a comment.Evelyn R. | Overall Experience
Mr Hunter was very nice. I plan to do business there againTerre D.
Our light was broken from day one and in all the months we were there it never got fixed. Then when we went to move out we only used five days of the month and got charged for the entire month. I don’t agree with the policy or the rude way it was explained to me.josie m. | Overall Experience
Customer did not leave a comment.Kendrick L.
Customer did not leave a comment.Lakisha R.
Customer did not leave a comment.Darius C.
Professional and friendly staff!Francine A. | Overall Experience
Very unhappy!!! The inside of the truck had a leak from the ceiling that soaked our mattress! We were only told that that insurance covered the truck and not our personal items so we didn't take the insurance out. Jay at that location that I felt with discounted the rental fee but it doesn't help the fact that our bed will probably end up molding and we will have to purchase another one! I've rented with uhaul several times and never had a problem. When I told him that the lady who did the rental never told us insulting was for personal items as well he blamed it on social distancing and said the form that they usually go over was by the desk and we didn't see it. (Come to find out she was his wife) so of course he stuck up for that. Very very dissatisfied!Wytosky C.
Customer did not leave a comment.Angela E. | First Impressions
A pesar de la situación que estamos atravesando, con e Corona Virus, tanto los pocos empleados Que pudieron asistir a trabajar, como los gerentes , realizaron un esfuerzo extraordinario para atender a los clientes excelentementeJose P. | Overall Experience
Friendly staffChristopher W.
Mrs. Cat Is the best, she made the process to transfer me to a bigger unit seamless and easy. Mrs. Cat is like talking to a family member that you haven't seen in a long time, but glad you came to visit. I'm so glad I picked this storage facility. Thank you so much, Rhonda :-)Rhonda H. | First Impressions
Mrs. Cat Is the best, she made the process to transfer me to a bigger unit seamless and easy. Mrs. Cat is like talking to a family member that you haven't seen in a long time, but glad you came to visit. I'm so glad I picked this storage facility. Thank you so much, Rhonda :-)Rhonda H. | Overall Experience
The lady that helped me was just awesome! I had several questions and she was able to provide me with answers and made me feel glad I chose U-Haul for my storage needs.PAMELA S. | First Impressions
Customer did not leave a comment.Jeremy T.
Second time I've rented from there. Have no intention of going any place else.Todd T.
Everybody at this location was so friendly nice. I will continue to do business at this location. In my box everybody get a 10+Wykeitha M. | First Impressions
The manager and staff was profrsssional helpful and knowledgable.i would highly recommend this storage facilityVERONICA M. | Overall Experience
Thanks Shannon for the reminder call and thanks to Jay for your excellent customer service. Also Ms.White awesome job at check inSabra E.
Customer service and the card machine was down and people were not notified until the last minute so we where turned around to get cash making us late for the appointmentnayet J.
Customer did not leave a comment.VELDONNA R. | Overall Experience
Customer did not leave a comment.Rex T. | First Impressions
I appreciate the great customer and speedy service. A well organized and clean environment. I would definitely recommend!!!!!!!!!!!!!!!!!Toshia N. | First Impressions
With all the headaches of having to deal with a storage unit, the management team is what makes it 5 stars. Shannon and her husband are an excellent help and was a calm ti the storm for a long year.Michael D. | Overall Experience
Very pleasant and accommodatingRonald J.
Catherine is very friendly and helpfulLenny G. | Overall Experience
Wayyyy to expensive!!!!!Jovana G. | First Impressions
EXCELLENT CUSTOMER SERVICE. THANK YOU VERY MUCH FOR ALL YOU DO. MR JAY AND MS SHANNON, FROM MS LA TANYA M. RUDULPH @ 5104598347La Tanya R. | Overall Experience
Kathy was extremely helpful and friendly, she help me really well.Lenny G. | First Impressions
Staff was very professional. Went above and beyond to help out in every way they could. Proactive in reminding customer about up coming rental payment. Very friendly atmosphere. Thank you!Cory H. | Overall Experience
Customer did not leave a comment.Donald W.
Absolutely wonderful staff and very good trucksSamuel B. | Overall Experience
The customer service at this location was bad, but maybe she was just having a bad day. 🤔. Good luck 👍!anthony b. | First Impressions
Great Service; I was contacted by phone from the staff and completed the paperwork the same evening.Willie S. | First Impressions
This is the place for all your storage and moving needs. Professional, secure, clean, convenient, modern and reasonably priced is my description of Uhaul Moving and Storage of Twin Creek.Roselina C. | Overall Experience
The gas tank was on the f and the guy comes back and says is 7/8s and charges me an extra 12 dollars for gas after I just spent 45 to fill it back up. I wont ever be going back to this location again. 12 dollars and the needle is directly on the F??? You guys are crooks.Latoya S.
Good placeEstelle R. | Overall Experience
Great facility with wonderful staff.Sherry S. | Overall Experience
Very pleasant staff. Thorough with the check out and checking in of the vehicle. Everything went smoothly.Bonnie B.
Service went well and the employee was professional.Francine A. | First Impressions
I never had any problems or concerns while renting here! The staff is friendly and the place is well maintained!Clarisa F. | Overall Experience
Clean or washed -Efrain B.
Customer did not leave a comment.VICKIE L.
Jay was a great representative for U-Haul & made the process smooth & easy.Keasia A.
Good jobMike H. | Overall Experience
Shannon is excellent!!! She is so nice and answered any and all my questions. Thankyou to all of you there.JESSICA F. | Overall Experience
Professional, courteous staff. Clean, secure facilities.MICHAEL F. | First Impressions
I spent over 3 hours in the middle of the night on the phone with U-Haul employees as well as in the live chat trying to check into my after hours reservation. It was BEYOND a disappointment. I cut my family trip short in order to drive to Killeen and move my furniture. U-Haul website, app and after hours representatives all need a complete makeover. I ended up going into the store during business hours and having to pay my apartments an additional $140.Natiyah G.
Very easy sign-up procedure and plenty of room in the facility for maneuvering the truck. Appears very very secure.Kenneth c. | First Impressions
Customer did not leave a comment.gloria H.
I was overcharged and never notified I could had added a plan to save on miles and I was lied to and coerced about 323 and 143.99 34.00Darius C.
Best storage Facility I have ever usedChristopher c. | Overall Experience
Great customer service each time I visited the store! They have nothing to improve on!!Clarisa F.
Customer did not leave a comment.Fernanda F.
Process was ok.Tobias W.
Staff was friendlyNicole H.
Great Customer service!Keaun B. | Overall Experience
Women wasn't clear on prices and wasn't clear on procedures. Would have appreciate someone who knew what they were doing. The office was clean and so was the equipment. Appreciate thatJeanne I.
The service was excellent. The representative at one location called an location to find a couple of units for us. We are ecstatic about having our belongings in a place close and easily accessible.Tekila D. | First Impressions
Customer did not leave a comment.Loretta S.
Customer did not leave a comment.Jordan W.
Customer did not leave a comment.Julio R.
Margaret Hall needs to be fired. I was originally at her location and she refused to help me because she claimed I had an attitude problem. After asking for help she ignored me. I told her this was for a military move and she said â€œI could give less of a shit about military familiesâ€. I refuse to use Uhaul now because of her. I expect to be contacted on the problem and to have a written apology from her.Morgan H.
Customer did not leave a comment.Felix L.
Customer did not leave a comment.Kimyatta H.
Customer did not leave a comment.Amanda P.
Super great customer service!Katiria D. | First Impressions
This is the best UHaul site, and I've used as real over the years in different states Polite helpful, easy to understand.Overall five star!Khadija R.
I would use this facility again hands down no questions asked.Tyshon J. | Overall Experience
Dave was a very professional Representative for Uhaul Storage at Twin Peak. His briefing on dos and don't was very clear, and he assisted me with no delay or misleading information. Super Job!!Randy M. | First Impressions
Customer did not leave a comment.Shirell M.
Miguel was awesome!!Brandy H.
I have used this facility several times over the years. This time was no different-everything was perfect! I love the online paying method as well. Thanks for your professionalism & caring attitude.Patricia w. | Overall Experience
Staff was very friendly and helpful.Joseph G.
The night lady was a little rude and the insurance should be returned back to the customer when you turn in what you used and there is no damage to the equipmentValarie M.
The telephone center was very patient especially as they were dealing with a wonky computer system. The woman at the pick up site was very easy to deal with. 4 Star because of computer system problem, not the people.khadija R.
Best storage I've ever been to.EDGAR R. | Overall Experience
Jay was professional and expedient.Terry L D. | First Impressions
Great jobREBECA R. | Overall Experience
Mrs. Kayla was very nice and pleasant I would do business with her any time.Lee P. | First Impressions
Very professional crew will rent from again. Thank you.Very pleasing experience.Woodrow C.
Awesome Customer Service.Nedra M. | First Impressions
I was happy with the serviceVera S. | Overall Experience
It was excellentMarcus P. | First Impressions
Customer did not leave a comment.Javier V.
Staff was friendly, knowledgeable, made great recommendations to help with my move.Ramiro M. | First Impressions
My process went GREAT at the drop off location. The people were very very helpful in every phase of the drop off.Lee B. | First Impressions
The staff was extremely helpful and friendly. They explained everything fully.MARY L. | Overall Experience
Place is great and the attendant was very helpful.nicholas T.
Customer did not leave a comment.MARY G.
The MLK location was fine. Kayla did an excellent job. However, I was scheduled to drop off on Veterans Memorial and they did not accept me. They turned me around because of space. This isn't a huge deal except for the planning and driving in the city. Had I received the appropriate alerts and the Veterans location checked their inbound, I could have saved over an hour on my return trip.Mitchell H.
Customer did not leave a comment.Emily S.
I told a family friend and they took 25.00 off of my rent for June but I took all my stuff out yesterday and didn't get the 25.00 which suckssharmon v. | Overall Experience
While relocating from Ft Worth to Killeen, we rented 6 units at this facility. The staff are amazing and always worked with us to meet our needs. Very clean and secure!Tracy G. | Overall Experience
The clerks was friendly and helpfulClint P.
N/ATiffany R. | Overall Experience
Clean, Friendly and great customer service. I have dealt with other U-haul places and this one has topped it all getting 5 stars in my book.Laura C. | First Impressions
I think this place has it under control. They are helpful and very friendly a great pleasure doing business with them.Laura C.
The storage areas were always clean and well maintained. The staff were very friendly and helpful.Cathleen S. | Overall Experience
We received excellent customer service!!!Vera S. | First Impressions
We had our furniture in storage for 6 years while we lived in Florida and never had any issues. We felt that our stuff was safe and secureECHELLE C. | Overall Experience
Excellent service overallJonathan F. | Overall Experience
GREAT experienceTelly P. | Overall Experience
The experience went very good. Shannon provided excellent service and answered all of our questions. Thank you very much!Sherry S. | First Impressions
The team there was great. They met my every need for storage. Thanksscott w. | Overall Experience
I would tell any one to go to this one I love how they help and are always nice..Tonya D. | Reservation
Friendly staff. Very clean facility. Reasonable rates.Tracy G. | Reservation
Very friendly and courteous employee and very helpful and understanding.sharmon v. | Reservation
liarsJETTIE H. | Reservation
Workers very helpfulbrenda r. | Overall Experience
Thank you so much , for your Help when i need it the most..VELMA R. | Overall Experience
Great ladies at the front deskdezarae g. | Overall Experience
Secure and friendly staff.Cesar C. | Overall Experience
Staff was always friendly, professional and helpful. I would highly recommend this facility to my friends and family.Dorothea G. | Overall Experience
Great customer service!rizzi s. | Reservation
The storage unit was well kept. The temp was maintained. ThanksJONATHAN H. | Overall Experience
Very kind.Ashley P. | Reservation
The Staff was Always nice and polite. Great Communication.jerry b. | Overall Experience
Great JobAvis W. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!