Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service is terrible. When you call they hang up. When you go in person they don’t explain everything to you until after the rental. They just highlight the paper and say “this is what you need to know”
caroline r
Rating:
4.0
The newer units were very well kept with good access for vehicles. Though, when I switched to a smaller unit, it was an older unit that did not keep pests out very well. My things were COVERED in spiders and insects, there were many wasps flying around which causes concern for nests in the structure somewhere, and most of my things were completely ruined from rat urine and fecal matter. :/ I know the units are not 100% rodent proof but the amount of things that were vacuum sealed and properly weather proofed that had to be thrown away due to rats/mice getting to them was kind of ridiculous. Maybe invest in better pest control for the property? or seal the buildings better? The property itself was well kept with trash disposal and well maintained paths, but the inside of the older units (the newer ones are orange) are not very secure rodent wise.
Madison B
|
Overall Experience
Rating:
5.0
null
MCKENZIE H
Rating:
5.0
Customer did not leave a comment.
Jevon W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MCKENZIE H
Rating:
5.0
Customer did not leave a comment.
Kemron P
|
Overall Experience
Rating:
5.0
null
Shaina S
Rating:
5.0
null
Quenterrian T
Rating:
5.0
10/10 would highly recommend! The gentleman that cleans the equipment and signs you in was amazing, kind, and very helpful! Everything was easy and worth it!
JELICIA R
Rating:
1.0
I felt like I was racially profiled. I did not receive the same customer Service that everybody else received that came in there not only that I feel like I was overcharged. I also told the person that I was dealing with that I was going 40 to 45 miles and that's not what she put on the paperwork she put 30 miles so basically I end up paying double then when I should have been paying from the beginning.
Kaliah B
Rating:
3.0
null
Bianca M
Rating:
5.0
null
RACHEL F
Rating:
5.0
It was a great experience renting from U-Hual…
ettez n
Rating:
4.0
null
ULRIKE P
Rating:
5.0
Customer did not leave a comment.
PHYLLIS S
|
First Impressions
Rating:
5.0
T did excellent job, customer service is key in business he topped it, thx!
LINDA R
|
First Impressions
Rating:
5.0
Would recommend to friends and family.
GENERAL B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SYLVAIN G
|
Overall Experience
Rating:
5.0
Thank you
derek d
|
Overall Experience
Rating:
4.0
Rented multiple units here for several years. Staff was always friendly and helpful. Manger was awesome.
BRITTNEY S
|
Overall Experience
Rating:
5.0
Excellent customer service and more than reasonable prices!
Philip M
|
First Impressions
Rating:
4.0
Only problem I over pay and never recived the pay back they put auto pay with out permit. was a card to pay but not for auto pay.
Luis R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTINE M
|
Overall Experience
Rating:
5.0
Everything went great! I rented a unit for 4 years, employees were always helpful, professional, and pleasant! I would recommend this u haul for all your moving and storage needs! A big thank you to your crew!
CHERYL A
|
Overall Experience
Rating:
5.0
muy buen servisio
Cesar Z
|
Online Move In
Rating:
5.0
I had the pleasure of being helped by Tristan, the new General Manager at the U-Haul storage facility on Martin Luther King in Killeen, Texas, and I can already tell she’s going to be an incredible asset to this community. Her kindness, professionalism, and willingness to go above and beyond did not go unnoticed. It’s rare to come across someone so dedicated and genuine. We’re truly lucky to have her here. Thank you, Tristan—welcome to the neighborhood! We’re going to love having you.
KERON W
|
Overall Experience
Rating:
5.0
I love the way the staff on duty was so friendly and professional.
Jonathan W
|
First Impressions
Rating:
4.0
Exceeded my expectations with quickness and hassle free considering I was offered one free month from previous uhaul rentals. Staff was courteous and concise. Only purchase requirement was storage insurance considering I didn't have proof of homeowners or rental insurance at time of lease agreement.
Mario C
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Ashley P
|
Overall Experience
Rating:
1.0
All stuff in storeage got ruined and mold on it .
Cassie F
|
Overall Experience
Rating:
5.0
Nicole was extremely helpful and is a wonderful asset to the company. She took the time out to show me various units and explained the paperwork. She made my transition here less stressful with finding an adequate storage Unit.
Damien C
|
First Impressions
Rating:
3.0
The fact that y'all app doesn't work and I have to take extra steps is crazy. Don't tell a customer to go online for a return if
Samella B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ULRIKE P
Rating:
5.0
Very clean and friendly.
Marleen W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric R
|
First Impressions
Rating:
5.0
It was a great experience renting from U-Hual…
ETTEZ N
Rating:
5.0
Customer did not leave a comment.
RACHEL F
Rating:
5.0
Customer did not leave a comment.
Eric M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
BIANCA M
Rating:
5.0
10/10 would highly recommend! The gentleman that cleans the equipment and signs you in was amazing, kind, and very helpful! Everything was easy and worth it!
JELICIA R
Rating:
1.0
I felt like I was racially profiled. I did not receive the same customer Service that everybody else received that came in there not only that I feel like I was overcharged. I also told the person that I was dealing with that I was going 40 to 45 miles and that’s not what she put on the paperwork she put 30 miles so basically I end up paying double then when I should have been paying from the beginning.
Kaliah B
Rating:
1.0
Customer did not leave a comment.
JAMAHL D
Rating:
5.0
Customer did not leave a comment.
David P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
QUENTERRIAN T
Rating:
5.0
Customer did not leave a comment.
SHAINA S
Rating:
5.0
Customer did not leave a comment.
TARIK A
|
Overall Experience
Rating:
4.0
I ended up not needing a storage and never went to physically see it or use it
Jenedid R
|
Online Move In
Rating:
5.0
the truck side mirrors were not adjustable so I couldn’t see when I was turning or changing lanes. Very dangerous
RICHARD W
Rating:
5.0
Customer did not leave a comment.
Danette G
|
First Impressions
Rating:
5.0
Cedric was very helpful and kind
CAITLIN M
Rating:
5.0
Yall were awesome. EVERYBODY
stacy j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DENISE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TYZORRA H
Rating:
5.0
perfect
ADETORO O
Rating:
2.0
The storage facility is too expensive. My rent went from 149.99 to 164.99 in less than a year. The storage unit (241) that I rented was not clean at all. I wouldn't put my furniture in that unit because of the dust and pest that can get inside. I would often use my blower to blow out the dust inside. I was using the storage to store my car, and every time I went to pick it up, dust was all over it, and the rain had even leaked through the roof. I was a valued customer for over four (4) years, but it was time to move on.
Willie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DARREN B
Rating:
5.0
Customer did not leave a comment.
SONIA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NILDA T
Rating:
5.0
Customer did not leave a comment.
DENISE M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
REBECA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeannine W
|
Overall Experience
Rating:
5.0
The best location ever!!!!
CHRISTY W
Rating:
5.0
Customer did not leave a comment.
Rainelle T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marcus P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BERLINDA R
Rating:
5.0
Customer did not leave a comment.
Travis T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Marcus D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffeny W
|
Overall Experience
Rating:
3.0
A dollar per mile is insane
ALEX N
Rating:
5.0
Customer did not leave a comment.
Shirley M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MARIA S
Rating:
5.0
I ended up homelss with nowhere to store my home after covid layoffs. I have had a unit at Twin Creek in Killeen since 2021. Under Nico and Caly I have zero incidents or complaints. Always clean and always a good place for my storage needs.
BJC J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
GINTEL B
|
Overall Experience
Rating:
1.0
I found rat droppings all on my stuff. I reported it to the staff on duty and all she did was give me a smirk and didn't say anything. I know for a fact that I didn't have a rat in my possession when I moved my stuff in there.
LINDA R
|
Overall Experience
Rating:
5.0
Truck interior wasn’t clean.
JUAN L
Rating:
5.0
Customer did not leave a comment.
KEVIN A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Katharyn M
|
First Impressions
Rating:
5.0
Everything worked great and your employees were fantastic!!
LEE B
Rating:
4.0
Customer did not leave a comment.
SHANIA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JACQUELINE P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARIA R
Rating:
5.0
Customer did not leave a comment.
SHARNITA L
|
Overall Experience
Rating:
4.0
The lady how assisted me was great. Very helpful and polite. This will be my new location from now on. 👍
DANIEL P
Rating:
5.0
On time, I've got new directions for pickup. Friendly personeel. Price/quality is excellent.
Auke R
Rating:
5.0
Customer did not leave a comment.
Stephanie G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Junior K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAPHNE J
|
Overall Experience
Rating:
5.0
Friendly staff, both move in and move out were easy processes.
Nicole C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LUCRETIA M
Rating:
5.0
I always use U haul every time I move never have had a problem.
CYNTHIA R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael E
|
Overall Experience
Rating:
1.0
The did not look at miles on my truck was not correct and over charge me it say $20 to rent but its a scam and the new he was wrong in still charge me he said the guy who but the miles in put it wrong when a nother customer bought it back ... but he still charge me ..
DJUNN H
Rating:
5.0
The Representative that helped me were super courteous and kind. I can’t remember her name but she was great!
Job well done!!!
RALPH S
Rating:
5.0
Everything went the way it was supposed to. The guy was nice, and professional. 10/10 would recommend
KELLI B
Rating:
5.0
The truck was clean but still had an odor to it.
REGINA R
Rating:
4.0
Customer did not leave a comment.
LLOYD P
|
First Impressions
Rating:
5.0
Very very clean facility and the bathroom was spotless. Employees were friendly and helpful!
Nikki T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MILDRED I
Rating:
4.0
nothing
MARILYN B
Rating:
3.0
In my opinion and observation It was a bit unnerving talking Miss Nico E @ the Martin luther king Blvd location in killeen tx because I had questions she was not answering throughout the process of the transaction. Also she was doing her job but she was speaking fast times with the regular verbiage of stating the basic contract lingo but in between that I did not understand some of the things she said so I asked her to repeat some of it at different times. To make a long story short, I did not have the best experience speaking with Miss Nico E but I accomplished what I came there for.
MARCIA V
Rating:
4.0
Customer did not leave a comment.
Ismael R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICARDO M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BRENDA L
Rating:
4.0
Customer did not leave a comment.
Rechelle J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
PATRICIA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMANDA H
Rating:
5.0
Customer did not leave a comment.
REBECA C
Rating:
5.0
Customer did not leave a comment.
LAVADA R
Rating:
5.0
Customer did not leave a comment.
Monica B
Rating:
4.0
Customer did not leave a comment.
PAUL M
Rating:
5.0
The staff was very friendly and professional. Also, they were able to help me add another day without any hassle. Check in was a “breeze” and the young girl went over the charges. Great job!!
JOHN S
Rating:
3.0
Customer did not leave a comment.
JESSICA B
Rating:
3.0
Customer did not leave a comment.
BRIANA H
Rating:
4.0
Clients need a key to the outside restroom
EDWARD H
|
Overall Experience
Rating:
5.0
The staff was great in explaining everything and giving advice on how to load the trailer. They were great in getting the trailer hooked up and ensuring that everything was working properly. Great experience!
SARAH M
Rating:
3.0
Overall the truck needs work badly. However the staff was alright. Didn’t use the card on file, even though it was used to hold the truck
CARRICK D
Rating:
5.0
Customer did not leave a comment.
Jason C
|
Overall Experience
Rating:
5.0
The staff welcomed me upon my arrival and return to the location. They were prompt and very courteous and professional
CHIQUITA G
Rating:
3.0
I Rented a truck drove 4 miles and returned it. I put a gallon of gas in, figuring that would be plenty for 4 miles. When I returned the truck (a 10 ft box truck) , I was charged for 2 gallons of gas. So if you rent truck just know they will get you for extra and there is nothing you can do about it because they have your credit card.
PAULETTE F
Rating:
5.0
Customer did not leave a comment.
MELVETTA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lenore L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MILTON W
|
First Impressions
Rating:
5.0
I’d like to specifically note how helpful Theo was during the process. There were several customers who were less than understanding and quite rude, however Theo did not allow that the prevent him from providing excellent customer service.
keith t
|
First Impressions
Rating:
5.0
Anytime I call to make my payment. They’ll be friendly, kind never have any problems, I mean another state the movie was come to get my furniture, and your receptionist was so pleasant and kind and very cooperative.
erika m
|
Overall Experience
Rating:
5.0
THANK YOU SO HAVING A UNIT THAT I NEEDED AT THE LAST MINUTE
Trista B
|
Online Move In
Rating:
5.0
Nico and the staff are great!
Very friendly and professional treating everyone who walks in with courtesy and respect.
Robert E
|
First Impressions
Rating:
5.0
Unmatched Customer Service
aaron P
Rating:
5.0
Customer did not leave a comment.
Elvira S
Rating:
5.0
Customer did not leave a comment.
Priscilla N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juan T
Rating:
5.0
Customer did not leave a comment.
Tracee S
|
Overall Experience
Rating:
1.0
My rate continuously increased during my three year lease, over a third of my original rate without change to any services. The light next to my unit had been out over two years (it’s currently out). I was charged $200 to discard trash. And though I was charged a pro-rated rate at move in, I was not refunded any portion of my rental after six days of usage during the current month.
Danica F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY H
Rating:
5.0
I want to applaud Mrs. Nico for the great joyfilled way she handled her Services. She's so polite and friendly. My experience with you all were Great 😃👍😃. Thank You So Much for Being here with US in our time of need.
And I recommend this Office to everyone that is in need of a U Haul.
Truly Appreciate You
Mrs. Ruby McFarland
Ruby M
Rating:
5.0
Customer did not leave a comment.
manase b
Rating:
5.0
I want to highlight Calysta, the lady that attended me and rented the storage to me. She was friendly and very proficient. Great pleasure to have interacted with her.
JOSE M
|
First Impressions
Rating:
5.0
Everything wasn’t perfect, but I completed everything that needed to be done and the staff at this location are phenomenal. Thanks for all your help.
Danica F
Rating:
4.0
Ensure the customer has everything they need. For example dollys. We did not get our dolly which was quite upsetting
Renee W
Rating:
5.0
Customer did not leave a comment.
Kelli B
Rating:
5.0
None
RICHARD R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
PATRICIA B
|
First Impressions
Rating:
1.0
Got flooded 2 days later got robbed
jefferey e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark D
Rating:
4.0
None
RICHARD R
Rating:
5.0
Customer did not leave a comment.
CALVIN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JON A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
benicia h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRANTLEY G
|
First Impressions
Rating:
4.0
Continue as you are.
Cleophus L
Rating:
5.0
Customer did not leave a comment.
Heidi B
|
Overall Experience
Rating:
5.0
The person that helped me was amazing. Answered all my questions and explained everything to me.
JAMES W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tameka M
|
Overall Experience
Rating:
5.0
Wad a very easy process.
CHRISTINE J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSUE O
Rating:
5.0
Customer did not leave a comment.
Tanara W
|
Overall Experience
Rating:
5.0
Well Done
Michael E
Rating:
5.0
Representative came out in the rain and helped me finish my online check out with the app. the app froze on me cause the weather
MARIA V
Rating:
5.0
Place was clean and everything what you need is at arms length over all they give a choice look and expect it and make your choice easy took us over all 20 mins to get us on the road. Will recommend to any one to use this place thanks for the experiance.
JESUS M
Rating:
5.0
Customer did not leave a comment.
GENE B
|
Overall Experience
Rating:
5.0
Just keep doing the great job of helping customers in the great way this location has always done.
WILMER J
Rating:
3.0
Customer did not leave a comment.
Keiala B
Rating:
5.0
I Always have perfect service whether I'm online or in person. Thank you.
SANDRA T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JIM H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kiayna G
Rating:
3.0
Customer did not leave a comment.
AYESHA R
Rating:
3.0
Customer did not leave a comment.
andrian g
Rating:
4.0
Customer did not leave a comment.
DARRYL W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRAVONNE E
|
First Impressions
Rating:
5.0
The staff member was very courteous and professional.
Lenore L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Damian G
|
Overall Experience
Rating:
4.0
Waited to long to get my storage, only one person working on Sunday took me almost an hour to even start the process. Once started it was pretty quick. Got the storage space I needed and was able to pack and leave pretty quickly. Liked that the lock was free
Taiesha K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DENZEL G
Rating:
4.0
None
RICHARD R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Connor P
|
Overall Experience
Rating:
3.0
It was fine security sucks.
JASON G
|
Overall Experience
Rating:
5.0
The Management and staff was always extremely helpful and accommodating to all my customer needs. Thank you professionalism and courtesy.
cory h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROSHELL I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SEAN C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CARLOS H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AALYAHMARIE W
|
Online Move In
Rating:
1.0
Agents were rude and disrespectful they charged me for stuff that wasn’t even valid. Then when confronted they hung up the phone on me smh. Tried to charge and extra day for only 30 minutes of being late when I called in advance
Vicki H
Rating:
5.0
Customer did not leave a comment.
MELVIN F
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JASON G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LUTHER H
|
First Impressions
Rating:
5.0
great customer service
FRANCISCO M
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
guy h
|
Overall Experience
Rating:
5.0
Ms. Alexander and staff were very patient and helpful, offering exemplary customer service.
Tony C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Junior K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kathrin O
|
Overall Experience
Rating:
5.0
Always clean. Prompt in notifying of any changes in fees. Nothing hidden or subversive. A good experience and I would recommend it for storing your personal goods.
Ali P
|
Overall Experience
Rating:
3.0
Have easier ways to return. I had to keep my truck an extra day because I couldn't return my truck after hours.
JACOBBY w
Rating:
5.0
Keep up the great work and superb customer service to all seeking equipment. Truly pleased as this location is my go to place for any and all equipment rental.
antonio q
Rating:
1.0
Tried to over charge with fuel fee when I clearly refueled truck. And charged me for extra day fir being 10 mins late
John T
Rating:
5.0
Customer did not leave a comment.
faith a
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
STEVEN H
|
Overall Experience
Rating:
5.0
Very helpful staff. Great customer service.
NIKIA H
|
Overall Experience
Rating:
5.0
N/A
LeEbone G
|
Online Move In
Rating:
2.0
The service is poor, my reservation was for 12:00 pm so I arrived at 11:53. Hoping to be done by 12:00, but it took approximately 15 - 20 minutes to process the paperwork. I finally departed at 12:27, but my rental was due back the next day at 11:53 🤷🏽♀️.
Shirley E
Rating:
5.0
Customer did not leave a comment.
Bernice G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bernice G
Rating:
5.0
Extremely easy to rent the unit. Checkout/closeout was equally easy.
Laurence M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAHAMA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Quincy J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Eulando G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katja F
Rating:
5.0
Customer did not leave a comment.
SONYA B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Javidi T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert H
|
Overall Experience
Rating:
5.0
Thank you for the great customer service. Loved the buy one month get one free by the way.
GENE B
|
First Impressions
Rating:
5.0
Best u haul location in 50 miles radius Killeen Texas. I've been to over 6 locations here local and this Martin Luther King location always have great service and a rental of choice, whether be truck or trailer or both. Thanks Again. Happy Cuts Lawn Care llc👍
Joseph C
Rating:
5.0
Better at this location. I don't like the smell of body odor and hemp, but the truck was clean with five air fresheners on on mirror and air vent. They tried. I'm good with that. The truck was solid and in good shape. Insurance, tax, Fees and mileage charges added some, but it was local and relatively short distance. Can't change that, but for .70 per mile I would not have rented here if needing to go out of town.
JAMES L
Rating:
5.0
Customer did not leave a comment.
Christopher C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthias W
|
Overall Experience
Rating:
5.0
Nothing needs to be improved. I received excellent service.
Eddra P
Rating:
5.0
Customer did not leave a comment.
Heather P
Rating:
5.0
Customer did not leave a comment.
Jomarr G
|
Overall Experience
Rating:
5.0
Definitely using it again next time I deploy or just storage needs.
Garrick J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dymond S
|
Overall Experience
Rating:
5.0
Staff was very helpful and friendly
FRANK S
Rating:
4.0
Good customer service. Fast and easy process
Jomarr G
Rating:
5.0
Customer did not leave a comment.
Berlinda r
Rating:
5.0
Storage was percect
dominick a
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Kentral H
Rating:
5.0
N/A
Dyshonne M
Rating:
3.0
Customer did not leave a comment.
Alejandro V
Rating:
5.0
Customer did not leave a comment.
Ed C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bruce W
|
Overall Experience
Rating:
5.0
There was nothing to improve, Ms. Nor at the Killeen location was precise, and professional and answered every one of my questions and put my mind at ease.
Thank you.
Dimitri D
Rating:
5.0
Very friendly and accommodating.
BRENT P
Rating:
5.0
Customer did not leave a comment.
Aaronana H
Rating:
5.0
Customer did not leave a comment.
MELVIN F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brad A
|
Overall Experience
Rating:
5.0
Very friendly staff..I would recommend this location to everyone
Melinda K
Rating:
5.0
Shannon and her staff are always a pleasure to work with, thank you!
KHADIJAH C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tina S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
William G
|
Overall Experience
Rating:
4.0
If access hours were a little longer, I would give a higher rating.
Maria S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Christopher B
|
Overall Experience
Rating:
5.0
Great and Friendly service from everyone
TOBY S
|
Overall Experience
Rating:
4.0
Thanks y'all made a hard time in my life easy.
vanessa t
|
Overall Experience
Rating:
4.0
The young that waited on me was very kind and helpful I thank God for her.
gween h
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
OUISA T
|
Overall Experience
Rating:
5.0
The store manager was very helpful, She was able to get me a storage supply me with a unit from her storage. Then when I came back she didn't have a truck for me, however she made sure her staff was able to assisted me with finding a truck. I appreciate her and her staff the are truly
amazing.
LATARA G
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Tina T
Rating:
5.0
Shannon and her team are on it! I was running late for pickup and she called immediately to ensure everything was okay. Very professionally run.
Matthew L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Suan J
|
Online Move In
Rating:
3.0
Charged me another $16 for a extra 15 miles. When I had to go 3 extra places to get a storage. And that in it self added extra miles . Think I should get the money back that I got charged for the extra miles
patsy L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kalynn T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anyssa R
|
Overall Experience
Rating:
5.0
Nice place!
Guadalupe O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rex T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TINA S
|
Online Move In
Rating:
5.0
The owner and staff went above and beyond , thank you so much for a great experience
RONALD C
|
Overall Experience
Rating:
5.0
Ty
Jamaica G
|
First Impressions
Rating:
1.0
Staff was extremely rude, lazy.. and had no willingness to help..
I have never had this experience at a U-Haul storage facility before… I’m medically retired from the military and used storage units by uhal all across this country.. but never have had such a terrible experience in such a short time.
This facility has made it to where I have no desire to use uhal for any reason further… and I only had my stuff in storage for 1 month.
0 stars
Matthew G
|
Overall Experience
Rating:
5.0
The customer service is over the top. The associate is so warm and nice and she explained everything with care.
TERESA A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
angela m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cirrilo F
|
Overall Experience
Rating:
5.0
Excellent!
Tuliloa L
|
Overall Experience
Rating:
5.0
Would rent again if necessary
Samantha N
|
Overall Experience
Rating:
5.0
Shannon was very friendly, helpful, and accommodating, and attended to my needs.
RONALD C
|
First Impressions
Rating:
5.0
The staff and management is super friendly! This was my 2nd time renting a storage from them. Their fees are flat and set unlike many other storages that gave a fee over the phone and then when you showed up they gave you a different price told you you had to add on protections and other stuff making the price double. Uhaul is the same proce they give you over the phone and dont make you add on any xtra fees. Plus they had 24/7 access. Will continue to rent from them when needed.
TANAIRY M
|
Overall Experience
Rating:
5.0
great job
PIERCE I
|
Overall Experience
Rating:
5.0
Husband and wife were very friendly!
Ivette C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DESHAY K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyrone S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RALPH S
|
First Impressions
Rating:
5.0
Professional employees. Jay and Sharon are awesome, understanding, and people- friendly! Facility is always clean.
Francine C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DORIS B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shantaye A
|
Online Move In
Rating:
5.0
The experience was awesome excellent customer service he was awesome
PAMELA B
|
First Impressions
Rating:
5.0
This is the cleanest uhaul place I've ever been to. The bathrooms were always spotless! The staff are always friendly.
tanya h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nancy C
|
Overall Experience
Rating:
5.0
All of the staff I came into contact with were helpful and friendly.
SANDY L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Esperanza G
|
Overall Experience
Rating:
5.0
Everyone at the location did above and beyond to make sure everything was taken care of
Larry S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LORA H
|
Overall Experience
Rating:
5.0
The ladies were awesome and helpful. When I went to a u haul store and they didn't have what I needed, I was so happy they was able to call another store and find what I needed. Thank yall so much
stacy j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leleiga T
|
Overall Experience
Rating:
5.0
They were the best and most understanding I rented for a year and the staff there is amazing helpful. Thank you for everything. You have N amazing staff.
Jaslyn M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ISAK E
|
Overall Experience
Rating:
3.0
I paid for the month of February, moved all furniture with the exception of my couch . I received a call from Shannon the next day stating there was no lock, which I was aware of . I had an emergency situation an wasn’t able to come back To apply lock or return her call right away . Shannan stayed I would be charged 100$ for them to dispose of my coach. Called on 2/24/23, an was told that they assumed I moved out . This is horrible business an my unit was paid up until the end of February. I was told by Jay they disposed of the coach and rented unit to someone else. I’m very unhappy with the procedure or prodical used in this situation. I would NEVER recommend uhaual to anyone
TRENIECE W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tiffeny W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ONDINA F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
laurie h
|
Overall Experience
Rating:
5.0
Shannon and Jay have been so helpful, very informative, and super easy to work with. They kept communication with me throughout my time with U-Haul.
Athea B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
regina b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marcel j
|
First Impressions
Rating:
5.0
Great location excellent pricing
Tracee S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kay G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RICARDO M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patrick P
|
Overall Experience
Rating:
5.0
I actually moved on the 30th
RICKY C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LaParis S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carol c
|
Overall Experience
Rating:
5.0
Never had any issues with the unit
Ethan M
|
Overall Experience
Rating:
2.0
The manager Sandra was not aware of of the units. She told me that there was no available units so i called the main line and they were able to provide one. Also the main u haul stated the military discount was up to the location, and I’ve been with this storage before any they did it. Just expecting the same price as before
larry a
|
First Impressions
Rating:
5.0
The only thing I wish I knew was that the new lock was left inside of the unit. Otherwise everything went great!
Victoria D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
WILLIAM R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nathan M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amber C
|
First Impressions
Rating:
5.0
Great
Kevante J
|
Overall Experience
Rating:
4.0
Needs more lights
Christopher B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff C
|
First Impressions
Rating:
5.0
Front desk help Is nice
shakeena j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brandon G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
matthew m
|
Overall Experience
Rating:
5.0
Muy amable
Julio C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jomarr G
|
First Impressions
Rating:
5.0
I appreciate the staff and manager in the twin creek location taking the time to answer my questions. from price and availability to billing. it was super easy to do and was really faster than expected. I didn't their get names but Iiked their customer service.
Garrick J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Thomas D
|
Online Move In
Rating:
5.0
Staff was always a pleasure to talk to
Foster C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maya A
|
Overall Experience
Rating:
5.0
The only sad thing is they don't pro-rate rental amounts for first or last months used.
John S
|
Overall Experience
Rating:
5.0
Thank you for keeping my things safe!!
Kelly B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELE w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shalisha M
|
Overall Experience
Rating:
5.0
The 2 that were there are very polite and, know about the area. They take time to explain the process with you so u know everything you need to know before and after you get the unit.
NATALIE J
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
ASHANTI B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
james a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hector C
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
MELBOURNE D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marissa S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Evie C
|
Online Move In
Rating:
5.0
Awesome so far
Christopher B
|
Online Move In
Rating:
5.0
Great service. Good price. I wish they would give a military discount like they used to.
LUCINDA E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Danielle K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDRY S
|
Overall Experience
Rating:
5.0
Thanks very much
Joshua B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick H
|
First Impressions
Rating:
5.0
Jay and Shannon Alexander were great. I am handicapped and they went above and beyond to accommodate me. Can’t say enough good things about them.
JAMES M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LATRELL L
|
Overall Experience
Rating:
5.0
Me atendieron con amabilidad y cortesía todo limpio y organizado todo a la vuelta del complejo 100% inmaculado nececite más tiempo para descargar un 26' truck todo excelente
LUIS R
|
First Impressions
Rating:
5.0
They helped us and I am greatful
Joshua B
|
First Impressions
Rating:
3.0
I will never rent another uhaul storage again
Crystal E
|
Overall Experience
Rating:
5.0
Shannon and her husband are wonderful people, and have exceptional customer service.
LETTISHIA T
|
First Impressions
Rating:
5.0
I really enjoyed the staff and the manager is just sweet as pie! She helped me tremendously if I ever need a storage again I will return to this location
NAKITA C
|
Overall Experience
Rating:
2.0
I requested several times for automatic payments because of my busy schedule. However, they never did it and each month charged me late fees. Their line of communication is horrible.
Carolyn T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SABRINA H
|
Overall Experience
Rating:
5.0
Awesome! All questions answered and never any issues. Very secure!
Christine M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laure G
|
Overall Experience
Rating:
5.0
Best
Ioane S
|
Overall Experience
Rating:
5.0
The lady I delt with was amazing
ADAM A
|
First Impressions
Rating:
5.0
The gentlemen who were in the office at the time of renting the unit were outstanding with their customer service. I am extremely satisfied with how my son and I were treated and have absolute confidence in them and this specific U-Haul facility.
SANDY L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacob P
|
Overall Experience
Rating:
5.0
Very pleased with them!
SUSAN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terrence T
|
First Impressions
Rating:
5.0
Absolutely remarkable customer care and service!! I’ll never go anywhere else for my Uhaul needs. Everything was explained clearly and they made sure all my needs were met. Outstanding location if your in need of their services. Highly recommended!!!
Jamarcus M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenneth C
|
Overall Experience
Rating:
5.0
JAY AND SHANNON WENT ABOVE AND BEYOND TO HELP ME, KEEP ME INFORMED AND UP TO DATE ABOUT THE STORSGE UNITS THAT I RENTED. THE PHCILITY IS VERY CLEAN AND SAFE. CUSTOMER SERVICE PROVIDED 5 STARS PLUS..... I WOULD HIGHLY RECCOMENED THIS UHAUL LOCATION. THE STAFF ARE WONDERFUL!!!!!! I WANT TO THANK THEM SO MUCH FOR MAKING MY EXPERIENCE A PLEASANT ONE!!! NEVA K.
Neva K
|
Overall Experience
Rating:
5.0
Impressed
Jacob P
|
First Impressions
Rating:
1.0
Horrible customer service by Sabrina
Lilybeth V
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jena W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Aja H
|
First Impressions
Rating:
5.0
Muchas gracias muy amables
Miguel C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
max s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jack S
|
First Impressions
Rating:
5.0
We used our unit for 2.5 years while we we’re stationed at fort hood, never had an issue, it was always easy to come and go and the facility was always clean! 10/10 would recommend!
Jasmine V
|
Overall Experience
Rating:
5.0
Very nice services and staff is always friendly. Yes would recommend them to anyone.
Larrette S
|
Overall Experience
Rating:
5.0
The people where more than nice, they went above and beyond what passes today for customer service
ROBERT W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TOUSSAINT J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timolin N
|
First Impressions
Rating:
5.0
Roland was very helpful toward my needs. He answered every question and addressed my concerns. Roland was very courteous and respectful. I ended up seeing Roland three times, as I needed additional storage units. Twice, I called Roland and told him what I needed, and he had everything ready when I arrived. Awesome job Roland!!!
Christine M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kari M
|
Overall Experience
Rating:
5.0
Great service, great people!!!
Lee H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiara A
|
Overall Experience
Rating:
1.0
When I rented the unit it had lights. When the lights stopped working two years ago I notified the manager. She said they would get the lights working. I checked on the status every month until it became obvious that they would not repair the lights. Instead my storage fee continued to increase every year.
Shirley E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICARDO M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jena W
|
First Impressions
Rating:
5.0
Recommend fixing the big hole close to the gate.
Jose C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Terry W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cierra c
|
Overall Experience
Rating:
5.0
Jannell and Shannon and the whole staff was excellent
pamela b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DARRELL T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tangulia M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lashonda G
|
Overall Experience
Rating:
5.0
The staff were amazing! They made sure the unit was secure at all times! Even it wasn’t they called and let me know.
Charlescia T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Krissie M
|
First Impressions
Rating:
5.0
The staff at this location were extremely pleasant and helpful.
stacey a
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
DEBRA W
|
Overall Experience
Rating:
1.0
Horrible, would never give them a penny. Customer service was horrid.
Chasity H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brandon G
|
First Impressions
Rating:
3.0
I would expect a refund for the days I did not use the storage. My bill was due on October 13th and I moved out on October 7th so those remaining days I would of thought I'd get credit back but didn't.
Latoya H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristen H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mike T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ricky v
|
First Impressions
Rating:
5.0
Shannon and her team were phenomenal. They educated us on processes and procedures of the establishment. She was very courteous and went out of her way to ensure we had what we needed to be successful.
kevin A
|
Overall Experience
Rating:
5.0
Wonderful group of guys over there very well spoken easy to work with Makeing things simple for customer
EARLY R
|
First Impressions
Rating:
5.0
Thier service is excellent, and the facility is clean.
Staff is very helpful and professional.
Yong N
|
Overall Experience
Rating:
3.0
So far it's good.
JAMES L
|
First Impressions
Rating:
5.0
Everything was great!
Davante J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Xavier G
|
Overall Experience
Rating:
5.0
Great place 👌
Toniva T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lori D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pamela M
|
First Impressions
Rating:
5.0
The staff is wonderful and enjoy to be with if I ever would need another storage I would use them again.
sharmon v
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary V
|
First Impressions
Rating:
5.0
Great customer service.
Vincent C
|
Overall Experience
Rating:
5.0
The manager Jay was very good and did a great thorough job of briefing me and helping me prepare for my move.
Robert H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Junius F
|
First Impressions
Rating:
5.0
Owner was very helpful and informative, other than for the extreme heat while moving in; overall experience was great.
Thanks again.
Wayne O
|
First Impressions
Rating:
5.0
Excellent customer service!
FELISHA L
|
First Impressions
Rating:
5.0
They were friendly and polite and made us feel welcome
Damian J
|
First Impressions
Rating:
4.0
N/A
Sheila C
|
Online Move In
Rating:
5.0
Although we had an check in mixup over my online checkin the facility took care of me . Excellent service.
Robert M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Martina S
|
Overall Experience
Rating:
5.0
Very nice couple greet us very well and friendly
Toniva T
|
First Impressions
Rating:
5.0
Shannon was incredibly gracious in resolving an earlier issue with another U-Haul facility. I was so appreciative of her experience and understanding.
Delisa L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nefi L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiffany W
|
First Impressions
Rating:
4.0
I've appreciated the fact that Uhaul hasn't raised its prices dramatically over the years!
LINDA P
|
First Impressions
Rating:
5.0
Great service! Shannon and Jay were professional and very considerate in helping me with obtaining a storage unit. They followed through with phone calls. Second time renting from this location. Price is reasonable. Area is pretty decent!
Francine C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carla K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tangulia M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephen S
|
First Impressions
Rating:
5.0
I’ve been a regular customer and customer service was great!
Vincent C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
rodolfo s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
crystal c
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
tim h
|
Overall Experience
Rating:
5.0
Amazing group of people.😘
crystal l
|
Overall Experience
Rating:
5.0
Awesome intro, friendly staff and clean facility
Mechelle L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark J
|
First Impressions
Rating:
5.0
We had the best experience renting our storage unit. So quick and easy! We will definitely let anyone we know looking for storage about Shanon and Jay and the amazing service they gave!
Kari M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Austin K
|
Overall Experience
Rating:
3.0
Good place nice people. Just had an issue with switching my card over before I left on deployment. I called and switched my card only for them to have an issue the first month I was gone. Little things like that grind my gears.
CLAUDE F
|
Overall Experience
Rating:
5.0
Wouldn’t chose or recommend anything else except Uhaul for storage and moving. Excellent service.
Christopher P
|
Overall Experience
Rating:
5.0
Keep up the good work but the only thing was the systems were down maybe due to the stormy weather.
Rose R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alex A
|
Overall Experience
Rating:
5.0
Amazing so friendly, helpful, accommodating, extremely professional and understanding.
faith a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Toinette R
|
First Impressions
Rating:
5.0
Very friendly staff, professional and pleasant to work with
Tammy O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Xavier G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chad R
|
Overall Experience
Rating:
5.0
Quality customer service. Great, friendly staff. Very professional staff.
Michael M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott T
|
Overall Experience
Rating:
5.0
I had 0 problems & my household goods stayed there foe 1 yr. Thanks UHaul.
tracey f
|
Overall Experience
Rating:
5.0
The gentleman man that’ took care of me was awesome! He was great! Well mannered charming and he was sure to go over everything I needed to know. I happy I went to his location. This establishment represent what I know about Uhaul
I stopped at the one off the expressway in Killeen and the man was very rude and obnoxious
HILARY W
|
First Impressions
Rating:
5.0
The courtesy calls helped a lot. The customer service was very good.
Carolyn S
|
Overall Experience
Rating:
5.0
Shannon was excellent, great customer service. Above and beyond.
Scott T
|
First Impressions
Rating:
4.0
Lanes are tight for 26ft truck
JOEL D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Colin H
|
Online Move In
Rating:
5.0
The staff at my unit was the best i have ever experienced. They best any uhaul station in the killeen area hands down way more friendly and helpful. They made my storage worries go away before i pcs'd as they knew exactly how to help me and made sure I got everything i needed
Michael D
|
Overall Experience
Rating:
4.0
The owner was every nice you don’t see that to much thank you
Loretta F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Delilah T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Phyllis T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Myiesha F
|
Overall Experience
Rating:
5.0
The Alexander's were AWESOME!!! Very professional, efficient, helpful, and a real pleasure to meet and do business with. This U-haul is the very best that I've encountered throughout my military career. My sincerest appreciation to the Alexander's for all their assistance. GREAT CUSTOMER SERVICE!!!
Ivette F
|
Overall Experience
Rating:
5.0
The best storage place, the best staff, always helpful, always happy.....
Thank you all.
AIDA R
|
Overall Experience
Rating:
5.0
Very friendly and accommodating
VELMA H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacqueline C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Soldier F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PRESTON W
|
Overall Experience
Rating:
5.0
Excellent staff at this location. They were very helpful and beyond friendly. I will recommend this location to all of my soldiers, for their rental needs.
Tami W
|
First Impressions
Rating:
3.0
There is no security cameras or security that monitors the storage area. My unit was damaged. No one knew when or who damaged the unit. I was told that my storage fees would be waived the next month due to the damage and inconvenience due opening of the unit and not being able to open it until maintenance e came in. Thankfully there was no rodents that I could see, however, I was still charged for the fee month. I moved my belongings and cancelled my service. The staff was very friendly.
Cheree C
|
Overall Experience
Rating:
5.0
We had no problems at all and we liked the remote access without punching in numbers.
Linda J
|
Overall Experience
Rating:
5.0
Thank 🙇 you for the experience and staff
from San Antonio to Killeen.
Rose R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Rainelle T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TRACEE S
|
First Impressions
Rating:
5.0
Thank you so much for all your help during this process! The site manager is amazing!
Jasmine S
|
Online Move In
Rating:
5.0
The manger handle all issue ASAP.
marcus r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenneth c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VICKI R
|
Overall Experience
Rating:
5.0
Will remember for any all future services
Soldier F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
VICKI R
|
First Impressions
Rating:
5.0
Staff was always friendly and helpful!
BRENT B
|
Overall Experience
Rating:
5.0
Y’all were my life savers! Thank you so much for being so kind.
Anya L
|
Overall Experience
Rating:
5.0
The interior lights in 81 were not working.However enough light from outside.
evertte r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kettely d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lashonda G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacquelane G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Isaiah K
|
Overall Experience
Rating:
5.0
The manager and staff at this location have always been helpful,curtious and professional
I've rented storage and trucks at this location and I highly recommend them.
RICKY R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICARDO M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID W
|
First Impressions
Rating:
1.0
Took over 4 years for this matter to be taken care of I will never deal business with this killen location worst experience I have ever dealt with.
JOSEPH S
|
Overall Experience
Rating:
5.0
The staff was very accommodating and helpful. Best U-Haul I have ever been to.
Mark H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
anne n
|
Overall Experience
Rating:
5.0
Jay Alexander was AMAZING very professional and he made sure I fully understood everything. Plus excellent customer service!
Candida J
|
First Impressions
Rating:
4.0
Very nice made my situation priority and even thow my I'd was a little messed up they manually typed it in so I could get what I needed done
Alexandria R
|
First Impressions
Rating:
5.0
The staff were friendly and very helpful from move-in until move-out. The facility was clean and easy to access. They made the whole process easy and painless.
My only complaint is with the U-Haul app. It was easy to navigate but it was quite buggy.
Kristina M
|
Overall Experience
Rating:
5.0
Awesome rental experience. Very friendly, helpful and informative.
James S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JESSICA A
|
Overall Experience
Rating:
5.0
Daniel was awesome, very professional and helped us out so much. This is where you need to store stuff if you’re in need in this area.
DAVID J
|
First Impressions
Rating:
3.0
The people were friendly. The building and storage area has a musty smell that reminded me of grandma's basement. I hesitate to move anything with fabric in there due to the smell. Otherwise, the lot is small, prices reasonable, and the loading area was compact but good, and I will not hold them accountable for someone else cutting their internet line.
Pretty convenient off I-14 and MLK Blvd.
Todd P
|
First Impressions
Rating:
4.0
Rodent droppings in 649.
janet e
|
Overall Experience
Rating:
5.0
It was a pleasure to work with staff. Question:
Our 501 c3 “Soldiers In Need”
mission... Suicide Attempt Awareness
would like a point of contact, with your permission to honor your organization at our picnic!
254-338-8447
Pre/Founder
Soldier 4theLord
https://youtu.be/p2ErXJAFXBk
Soldier F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rocky L
|
First Impressions
Rating:
5.0
Clean, quick, and good customer service. Very affordable.
William G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JESSICA A
|
First Impressions
Rating:
5.0
Kathrine was just amazing. She needs a raise. She was that good. Not sure what she makes but she needs more than that .
Virginia M
|
Overall Experience
Rating:
5.0
Very friendly employees go out of their way to understand and help you with everything you need.
sharmon v
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles H
|
Overall Experience
Rating:
4.0
Communication from staff was excellent , clean, well lite. Enjoyed doing business with you.
James-Blake b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marcus r
|
First Impressions
Rating:
5.0
Love the employees never go any where else
sharmon v
|
First Impressions
Rating:
5.0
The lady at the store was very nice and accessible to all my questions I did love it. I didn’t know what to expect since it was my first time doing this but she made it so easy and enjoyable 100% recommended. :)
Lilia B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ruby R
|
Overall Experience
Rating:
5.0
Shannon and Jay keep this location so clean and well maintained. We really are going to miss this location but we moved to McKinney, Texas. Excellent Job Guys.
Mendie T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Evelyn R
|
Overall Experience
Rating:
2.0
Our light was broken from day one and in all the months we were there it never got fixed. Then when we went to move out we only used five days of the month and got charged for the entire month. I don’t agree with the policy or the rude way it was explained to me.
josie m
|
Overall Experience
Rating:
5.0
Professional and friendly staff!
Francine C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela E
|
First Impressions
Rating:
5.0
A pesar de la situación que estamos atravesando, con e Corona Virus, tanto los pocos empleados Que pudieron asistir a trabajar, como los gerentes , realizaron un esfuerzo extraordinario para atender a los clientes excelentemente
Jose P
|
Overall Experience
Rating:
5.0
Mrs. Cat
Is the best, she made the process to transfer me to a bigger unit seamless and easy. Mrs. Cat is like talking to a family member that you haven't seen in a long time, but glad you came to visit. I'm so glad I picked this storage facility.
Thank you so much,
Rhonda :-)
Rhonda H
|
First Impressions
Rating:
5.0
Mrs. Cat
Is the best, she made the process to transfer me to a bigger unit seamless and easy. Mrs. Cat is like talking to a family member that you haven't seen in a long time, but glad you came to visit. I'm so glad I picked this storage facility.
Thank you so much,
Rhonda :-)
Rhonda H
|
Overall Experience
Rating:
5.0
The lady that helped me was just awesome! I had several questions and she was able to provide me with answers and made me feel glad I chose U-Haul for my storage needs.
PAMELA S
|
First Impressions
Rating:
5.0
Everybody at this location was so friendly nice. I will continue to do business at this location. In my box everybody get a 10+
Wykeitha M
|
First Impressions
Rating:
5.0
The manager and staff was profrsssional helpful and knowledgable.i would highly recommend this storage facility
VERONICA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VELDONNA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rex T
|
First Impressions
Rating:
5.0
I appreciate the great customer and speedy service. A well organized and clean environment. I would definitely recommend!!!!!!!!!!!!!!!!!
Toshia N
|
First Impressions
Rating:
5.0
With all the headaches of having to deal with a storage unit, the management team is what makes it 5 stars. Shannon and her husband are an excellent help and was a calm ti the storm for a long year.
Michael D
|
Overall Experience
Rating:
5.0
Catherine is very friendly and helpful
Lenny G
|
Overall Experience
Rating:
2.0
Wayyyy to expensive!!!!!
Jovana G
|
First Impressions
Rating:
5.0
EXCELLENT CUSTOMER SERVICE. THANK YOU VERY MUCH FOR ALL YOU DO. MR JAY AND MS SHANNON, FROM MS LA TANYA M. RUDULPH @ 5104598347
La T
|
Overall Experience
Rating:
5.0
Kathy was extremely helpful and friendly, she help me really well.
Lenny G
|
First Impressions
Rating:
5.0
Staff was very professional. Went above and beyond to help out in every way they could. Proactive in reminding customer about up coming rental payment. Very friendly atmosphere. Thank you!
Cory H
|
Overall Experience
Rating:
5.0
Absolutely wonderful staff and very good trucks
Samuel B
|
Overall Experience
Rating:
3.0
The customer service at this location was bad, but maybe she was just having a bad day. 🤔. Good luck 👍!
Anthony B
|
First Impressions
Rating:
5.0
Great Service; I was contacted by phone from the staff and completed the paperwork the same evening.
Willie S
|
First Impressions
Rating:
5.0
This is the place for all your storage and moving needs. Professional, secure, clean, convenient, modern and reasonably priced is my description of Uhaul Moving and Storage of Twin Creek.
Roselina C
|
Overall Experience
Rating:
4.0
Good place
Estelle R
|
Overall Experience
Rating:
5.0
Great facility with wonderful staff.
Sherry S
|
Overall Experience
Rating:
4.0
Service went well and the employee was professional.
Francine C
|
First Impressions
Rating:
4.0
I never had any problems or concerns while renting here! The staff is friendly and the place is well maintained!
Clarisa F
|
Overall Experience
Rating:
5.0
Good job
Mike H
|
Overall Experience
Rating:
5.0
Shannon is excellent!!! She is so nice and answered any and all my questions. Thankyou to all of you there.
Very easy sign-up procedure and plenty of room in the facility for maneuvering the truck. Appears very very secure.
Kenneth c
|
First Impressions
Rating:
5.0
Best storage Facility I have ever used
NATHAN S
|
Overall Experience
Rating:
5.0
Great Customer service!
Keaun B
|
Overall Experience
Rating:
4.0
The service was excellent. The representative at one location called an location to find a couple of units for us. We are ecstatic about having our belongings in a place close and easily accessible.
Tekila D
|
First Impressions
Rating:
5.0
Super great customer service!
Katiria D
|
First Impressions
Rating:
5.0
I would use this facility again hands down no questions asked.
Tyshon J
|
Overall Experience
Rating:
5.0
Dave was a very professional Representative for Uhaul Storage at Twin Peak. His briefing on dos and don't was very clear, and he assisted me with no delay or misleading information. Super Job!!
Randy M
|
First Impressions
Rating:
5.0
I have used this facility several times over the years. This time was no different-everything was perfect! I love the online paying method as well. Thanks for your professionalism & caring attitude.
Patricia w
|
Overall Experience
Rating:
5.0
Best storage I've ever been to.
EDGAR R
|
Overall Experience
Rating:
5.0
Jay was professional and expedient.
Terry L
|
First Impressions
Rating:
5.0
Great job
REBECA R
|
Overall Experience
Rating:
5.0
Mrs. Kayla was very nice and pleasant I would do business with her any time.
Lee P
|
First Impressions
Rating:
5.0
Awesome Customer Service.
Nedra M
|
First Impressions
Rating:
5.0
I was happy with the service
Vera S
|
Overall Experience
Rating:
5.0
It was excellent
Marcus P
|
First Impressions
Rating:
5.0
Staff was friendly, knowledgeable, made great recommendations to help with my move.
Ramiro M
|
First Impressions
Rating:
4.0
My process went GREAT at the drop off location. The people were very very helpful in every phase of the drop off.
Lee B
|
First Impressions
Rating:
5.0
The staff was extremely helpful and friendly. They explained everything fully.
MARY L
|
Overall Experience
Rating:
5.0
I told a family friend and they took 25.00 off of my rent for June but I took all my stuff out yesterday and didn't get the 25.00 which sucks
sharmon v
|
Overall Experience
Rating:
5.0
While relocating from Ft Worth to Killeen, we rented 6 units at this facility. The staff are amazing and always worked with us to meet our needs. Very clean and secure!
Tracy G
|
Overall Experience
Rating:
5.0
N/A
Tiffany R
|
Overall Experience
Rating:
5.0
Clean, Friendly and great customer service. I have dealt with other U-haul places and this one has topped it all getting 5 stars in my book.
Laura C
|
First Impressions
Rating:
5.0
The storage areas were always clean and well maintained. The staff were very friendly and helpful.
Cathleen S
|
Overall Experience
Rating:
5.0
We received excellent customer service!!!
Vera S
|
First Impressions
Rating:
5.0
We had our furniture in storage for 6 years while we lived in Florida and never had any issues. We felt that our stuff was safe and secure
ECHELLE C
|
Overall Experience
Rating:
5.0
Excellent service overall
Jonathan F
|
Overall Experience
Rating:
5.0
GREAT experience
Telly P
|
Overall Experience
Rating:
5.0
The experience went very good. Shannon provided excellent service and answered all of our questions. Thank you very much!
Sherry S
|
First Impressions
Rating:
5.0
The team there was great. They met my every need for storage. Thanks
scott w
|
Overall Experience
Rating:
5.0
I would tell any one to go to this one I love how they help and are always nice..
Tonya D
|
Reservation
Rating:
5.0
Friendly staff. Very clean facility. Reasonable rates.
Tracy G
|
Reservation
Rating:
5.0
Very friendly and courteous employee and very helpful and understanding.
sharmon v
|
Reservation
Rating:
1.0
liars
JETTIE H
|
Reservation
Rating:
5.0
Workers very helpful
Brenda R
|
Overall Experience
Rating:
5.0
Thank you so much , for your Help when i need it the most..
VELMA R
|
Overall Experience
Rating:
5.0
Great ladies at the front desk
DezaRae G
|
Overall Experience
Rating:
5.0
Secure and friendly staff.
Cesar C
|
Overall Experience
Rating:
5.0
Staff was always friendly, professional and helpful. I would highly recommend this facility to my friends and family.
Dorothea G
|
Overall Experience
Rating:
5.0
Great customer service!
rizzi s
|
Reservation
Rating:
4.0
The storage unit was well kept. The temp was maintained. Thanks
JONATHAN H
|
Overall Experience
Rating:
5.0
Very kind.
Ashley P
|
Reservation
Rating:
5.0
The Staff was Always nice and polite.
Great Communication.